call center professional

TLCx

Who We Are: At TLCx, we do things a little differently. We&rsquo;re not just another call center&mdash;we&rsquo;re a family. A team of passionate, energetic, and driven individuals who thrive on connection, challenge, and a shared mission to make a real difference. Every training session, workshop, and coaching moment isn&rsquo;t just about improving skills; it&rsquo;s about empowering people to be their best, both professionally and personally. If you&rsquo;re looking for a workplace where your expertise and mentorship can create a lasting impact, you&rsquo;ve found the right place.What You&rsquo;ll Do: As a Call Center Trainer, you&rsquo;ll be responsible for equipping our Customer Service &amp; Sales Associates with the knowledge, confidence, and skills they need to excel in their roles. From onboarding new hires to refining the expertise of seasoned team members, your training sessions will be engaging, informative, and full of energy. You&rsquo;ll play a key role in shaping the future of our workforce&mdash;one learning experience at a time.Your Day-to-Day:<ul><li>Develop and deliver engaging trainings for new and existing call center employees.</li><li>Conduct workshops, coaching sessions, and refresher courses to enhance team performance.</li><li>Create and update training materials to align with company goals and industry best practices.</li><li>Monitor employee progress and provide individualized coaching as needed.</li><li>Collaborate with supervisors and managers to identify training needs and opportunities.</li><li>Foster a fun and supportive learning environment that encourages growth and development.</li><li>Stay up to date with industry trends to ensure training remains relevant and impactful.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven experience in training, coaching, or instructional design in a call center or customer service environment.</li><li>Excellent communication and presentation skills.</li><li>A passion for teaching, mentoring, and developing talent.</li><li>Adaptability to different learning styles and paces.</li><li>Strong problem-solving and organizational abilities.</li><li>A positive, high-energy attitude that inspires and motivates others.</li></ul>Why You&rsquo;ll Love It Here:<ul><li>A fun, supportive, and dynamic work environment where individuality is celebrated.</li><li>Competitive salary, performance incentives, and career growth opportunities.</li><li>Comprehensive training and professional development programs.</li><li>The opportunity to make a lasting impact by shaping the future of our team.</li><li>Regular team events, celebrations, and a culture that truly feels like family.</li></ul>Are you ready to train, inspire, and transform? Apply today and be part of something bigger&mdash;where your guidance helps create success, one associate at a time!Job Type: Full-timePay: $45,656.96 - $54,984.73 per yearWork Location: In person

Call Center Trainer

Medi Trans, LLC

Call Center SpecialistMedi Trans, LLCSUMMARY: Following all company policies and procedures. Work directly with members to achieve all Call Center/Gas Reimbursement performance and contractual compliance objectives.ESSENTIAL FUNCTIONS<ul><li>Ensures adherence to Gas Reimbursement Policies and Procedures.</li><li>Ensure calls are handled efficiently, accurately, and in a timely manner.</li><li>Assists members/family with any complaints.</li><li>Monitor/Verify all incoming GR Forms</li><li>Responsible for entering all GR information into the Novus System accurately.</li><li>Work with CSR, Dispatch, and Claims Supervisors on any GR requests or payments.</li><li>Communicate and coordinate with Executive Management to ensure GR performs as a cohesive unit and meets performance goals.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONS REQUIRED<ul><li>Previous experience in a Call Center Environment.</li><li>Ability to work well with people. Strong leadership skills</li><li>Exceptional organization and time management skills.</li><li>Positive attitude, good judgment, and strong work ethic.</li><li>Demonstrate excellent interpersonal communication skills.</li><li>Strong computer skills. Proficiency and speed working in all Microsoft Office products.</li><li>Strong organizational skills, including time management and documentation.</li><li>Knowledge of telephone call center systems.</li></ul>MINIMUM REQUIRED EDUCATION/TRAINING<ul><li>High school diploma or equivalent</li></ul>Job Type: Full-timePay: $16.00 - $17.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Call center: 2 years (Preferred)</li></ul>Work Location: In person

Call Center Specialist

Manpower Middle East

<div>
 
 We are looking for a dedicated and customer-focused
 
 Call Center Specialist
 
 to join our team. The ideal candidate will be responsible for handling high volumes of customer interactions while delivering exceptional service and ensuring a positive customer experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in a professional and timely manner.
 </li>
 <li>
 Respond to customer inquiries, requests, and complaints with accuracy and efficiency.
 </li>
 <li>
 Provide clear and accurate information about products and services.
 </li>
 <li>
 Resolve customer issues and escalate complex cases when necessary.
 </li>
 <li>
 Maintain detailed and accurate records of all customer interactions in the system.
 </li>
 <li>
 Meet individual and team performance targets, including call handling time and customer satisfaction.
 </li>
 <li>
 Follow company policies, procedures, and quality standards at all times.
 </li>
 <li>
 Identify opportunities to improve customer service processes and overall experience.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience in a call center or customer service role.
 </li>
 <li>
 Excellent verbal communication and active listening skills.
 </li>
 <li>
 Strong problem-solving and conflict resolution abilities.
 </li>
 <li>
 Ability to work in a fast-paced, high-volume environment.
 </li>
 <li>
 Basic proficiency in MS Office and CRM systems.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Flexibility to work shifts if required.
 </li>
 </ul>
 
 
 
 
 This role is ideal for individuals who thrive in a dynamic environment and are passionate about delivering excellent customer service.
 
</div>

St. Vincent de Paul - Cincinnati

<div><div><div>Call Center Specialist</div>
<div></div><div>The Society of St. Vincent de Paul &ndash; Cincinnati District Council (SVDP) has been providing innovative and practical basic needs assistance and systemic change advocacy for Cincinnati neighbors in need for 150 years. The organization works personally with those in need, regardless of race or creed, to bridge the gaps in their lives through home visits provided by neighborhood-based volunteer groups (Vincentians in Conferences); groundbreaking Outreach Center initiatives like the Charitable Pharmacy and Homelessness Prevention program; a network of 12 food pantries; and eight thrift stores across Cincinnati. SVDP has an immediate opportunity for a Call Center Specialist to play an integral role in providing services and uplifting engagement to our neighbors.</div>
</div>
<div></div><div><div>Scope of Position: The Call Center Specialist is a consistent point of contact for those requesting services from the organization. Retrieving and returning daily calls along with providing service and resource information to neighbors calling for information are primary functions. This team member must consistently model the mission and values of St. Vincent de Paul.</div>
<div></div><div>Job Responsibilities:</div>
<div></div><div><ul><li>Timely, accurately and compassionately respond to assistance and information calls while completing appropriate documentation of requests from neighbors and informing neighbors of availability of services according to current operating mode</li></ul>
<ul><li>Retrieve calls from our English service line and refer those neighbors located within an active Conference footprint to their respective SVDP Conference</li></ul>
<ul><li>Participate as a member of the SVDP Social Services team as well as positively interact with Council members and staff.</li></ul>
<ul><li>Understand how to share access information for assistance from other community resources as appropriate to address needs presented by neighbors on the phone.</li></ul>
<ul><li>Lead/participate in special projects as required.</li></ul>
<ul><li>Other duties as assigned.</li></ul>
</div><div>Qualifications: High school diploma or equivalent is required and further academic achievement is preferred; at least one year of call center experience strongly preferred; computer literacy is required; strong attention to detail and an ability to communicate well orally and in writing are required; experience and proficiency with Google docs, Excel and Microsoft Office a must; ability to work with and support a diverse team is required.</div>
<div></div><div>Work Environment:
</div><div>Office Environment &ndash; Adequately lighted, heated and ventilated</div>
<div></div><div>Physical Requirements: Job duties will primarily be performed from a desk; must be able to sit for long periods of time.</div>
<div></div><div>Mission: A network of neighbors, inspired by Gospel values, growing in holiness and building a more just world through personal relationships with and services to people in need.</div>
</div>
<div></div><div>The Society of St. Vincent de Paul-Cincinnati District Council provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Vincent de Paul complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.</div></div>

Cayuga Medical Center

<div>Company Overview:
Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve. At Cayuga Health System, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Nestled in the beautiful Finger Lakes region, Cayuga Health provides an outstanding place to work in a vibrant community. Come discover all that Ithaca, New York and Cayuga Health has to offer!
Job Summary: The Call Center Team Member is the first point of patient contact to the Cayuga Health System. Call Center Team Members must have excellent customer service skills and exceptional phone etiquette. This is a non-clinical position so no medical experience is necessary or required. On the job training will take place during the first month of starting the position.
This position requires onsite training for 2 weeks in Ithaca NY!
Job Responsibilities include:<ul><li>
Maintain professionalism while answering calls and answering questions from the community regarding primary care needs and COVID testing.</li><li>
Comfort talking with patients on the phone and navigating registration website/EMR simultaneously.</li><li>
Ability to provide patient results and messages from providers, proper transfer to clinical team as necessary.</li><li>
Ability properly escalate calls to management team as necessary.</li><li>
Outbound calling to patients/offices to provide continuity of care.</li><li>
Ability to think critically.</li><li>
Ability to type quickly and accurately.</li><li>
Ability to navigate multiple screens and computer systems.</li><li>
Other tasks and duties as assigned.</li></ul>
Requirements:
Education - High School Diploma or GED.
Experience - Comfortable multi-tasking. Medent or Epic Experience preferred.
Customer service experience preferred. Call center experience preferred.
Licensure - none required.
Physical Requirements - must be able to remain in a stationary position 50% or more of the time. Must be able to exchange accurate information. May occasionally need to move light objects up to 20 pounds.<ul><li>
= Essential functions</li></ul>
At this time Cayuga Health System will not sponsor a new applicant for employment authorization for this position.
If you are interested in applying for this position and you require an accommodation, please contact Cayuga Health System at hr@cayugamed.org
Cayuga Health System Commitment to Diversity, Equity &amp; Inclusion
Cayuga Health System commits to treating all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.
Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees.</div>

Call Center Team Member

Hire Evolution Consulting

<div>East Hartford, CT - Onsite Office Contract Role
Shift: Monday to Friday, 8:00 AM to 5:00 PM, long-term contract
 
Pay Rate: $21 per hour, paid weekly 
Schedule: Full-time, 40 hours per week
Start Dates: April 1 and April 15
Launch Your Career in a Dynamic Office Environment!
Are you ready to sharpen your skills and contribute to a vital part of business operations? This role offers an exciting opportunity to grow your professional expertise in administrative support, data management, and process optimization while working in a collaborative and fast-paced environment.
What You'll Do:<ul><li>
Takes and responds to a high volume of inbound calls in a fast-paced environment</li><li>
Works with multiple software programs and toggles between programs using dual monitors</li><li>
Patiently and compassionately responds to callers regarding confidential information</li><li>
Be at the forefront of business operations by managing critical tasks like front-end duties, image and data capture, payment services, and content management for documents and transactions.</li><li>
Data entry of information into a variety of tracking systems</li></ul>
What you'll need:<ul><li>
At least 1 year of customer service experience within a call center setting. Must be able to handle a high volume of calls and have excellent decision-making skills</li><li>
Professional and excellent communication skills; personable and able to handle high-stress calls</li><li>
Good computer skills; able to learn new software easily</li><li>
High School Diploma or GED</li><li>
Able to undergo and pass a background check and drug screen, including marijuana and CBD</li></ul>
Why Apply to This Role:<ul><li>
Gain valuable expertise in administrative operations and data management&mdash;skills highly sought after in a variety of industries.</li><li>
Work with a supportive team that values accuracy, efficiency, and professional growth.</li><li>
Build a strong foundation for future roles in office administration, operations management, or related fields.</li></ul>
What We&rsquo;re Looking For:<ul><li>
Typing speed of at least 40 WPM.</li><li>
A proactive attitude and a drive to excel in a professional office environment.</li></ul>
#Workwolf</div>

Call Center - E Hartford, CT

Boston Scientific

<div>Additional Location(s): N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we&rsquo;ll give you the opportunity to harness all that&rsquo;s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we&rsquo;ll help you in advancing your skills and career. Here, you&rsquo;ll be supported in progressing &ndash; whatever your ambitions.
Shift Hours: Monday - Friday 10:00 AM - 7:00 PM 
About this role:
Call Center I is responsible for obtaining necessary information to verify and update all shipping information for BSC patients. They will handle inbound and outbound phone calls for this purpose. They will also contact patients when their study is complete to ensure the return of the cardiac monitor. 
Work Mode
At Boston Scientific, we value collaboration and synergy. This role follows a onsite work model, requiring employees to be in our local office five days per week. 
Relocation
Relocation assistance is not available for this position at this time. 
VISA
Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time 
Your responsibilities will include:<ul><li>
Outbound/Inbound calls to and from patients, practice, or the sales force to obtain missing or incomplete information</li><li>
Release orders for shipment once all prerequisites are met.</li><li>
Perform duties that retrieve company equipment</li><li>
Generate and send recovery letters</li><li>
Proficient in the use and mechanics of all Company Cardiac Event Monitors</li><li>
Clearly communicate information to patients and internal customers</li><li>
Provide prompt and friendly customer service</li><li>
Earns others&rsquo; trust and respect through consistent honesty and professionalism in all interactions.</li><li>
Perform special projects and other duties as assigned</li></ul> 
Required qualifications:<ul><li>
0-1 Years with High School Diploma and/or Equivalent experience, training , or apprenticeships</li><li>
Sitting for extended periods of time will be required</li><li>
Use of hands repetitively to type, handle, and operate standard office equipment will be required</li><li>
Employee will work under typical office conditions</li><li>
All employees must pass drug test, and must have valid proof of eligibility to work in the USA.</li></ul> 
Preferred qualifications:<ul><li>
One to two years of experience in a customer service role</li><li>
Must be able to handle a high volume of work</li><li>
Experience working with confidential information</li><li>
High degree of professionalism and comfortable taking/receiving calls</li><li>
Intermediate skills in Microsoft Office</li><li>
Ability to work in a fast paced environment</li><li>
Capable of operating a digital telephone system</li><li>
Ability to type accurately.</li><li>
Bilingual is a plus</li></ul> 
Requisition ID: 627385
Minimum Salary: $ 26520
Maximum Salary: $ 45136 
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) &ndash; see www.bscbenefitsconnect.com&mdash;will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above. 
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements). 
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements). 
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. 
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn. 
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. 
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company&rsquo;s policies or protocols change with regard to COVID-19 vaccination. 
Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.</div>

Call Center I

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Call Center - E Hartford, CT

Call Center I