call center professional

Tafaseel BPO

Job Summary: We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a Freezoneenvironment. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. Key Responsibilities: <ul><li>Handle inbound and outbound customer calls efficiently and professionally.</li><li>Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations.</li><li>Address customer inquiries, concerns, and complaints with empathy and professionalism.</li><li>Escalate unresolved issues to the appropriate departments in a timely manner.</li><li>Maintain detailed records of customer interactions, transactions, feedback, and complaints.</li><li>Meet performance metrics including call quality, response time, and customer satisfaction.</li><li>Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients.</li><li>Collaborate with internal teams to resolve customer issues and improve service delivery.</li></ul> Requirements: <ul><li>Proven experience working in a Freezone environment (e.g., customer service, administrative, or licensing support roles).</li><li>Minimum of 3 years in a customer service or call center role.</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Strong problem-solving and interpersonal skills.</li><li>Ability to work under pressure and manage multiple tasks.</li><li>Proficient in MS Office and CRM systems.</li><li>Flexible to work shifts, including weekends if required.</li></ul> Preferred Qualifications: <ul><li>Familiarity with UAE Freezone regulations and services.</li><li>Experience handling inquiries related to business setup, licensing, or visa processes in Freezones.</li><li>Multilingual capabilities are a plus.</li></ul>

Call Center Agent - Freezone Experience

eClerx

<div>Job Description
We are seeking an experienced and enthusiastic Call Center Trainer to join our team. This role is responsible for developing, delivering, and evaluating training programs that equip our call center agents with the skills needed to provide exceptional customer service. The ideal candidate will have strong communication skills, a passion for coaching, and experience working in fast-paced call center environments.
Key Responsibilities
<ul><li>Facilitate and provide training for call center agents, including systems training, customer service skills, policies, and procedures.
</li><li>Conduct ongoing training sessions, refresher courses, and performance improvement workshops.
</li><li>Develop and update training materials, including manuals, presentations, job aids, and e-learning modules.
</li><li>Assess training effectiveness through evaluations, performance metrics, and feedback; recommend improvements as needed.
</li><li>Partner with call center leadership to identify skill gaps and implement targeted coaching plans.
</li><li>Monitor agent performance during nesting/simulation periods and provide hands-on support.
</li><li>Maintain accurate training records and reports.
</li><li>Stay current on product updates, process changes, and industry best practices.
</li><li>Support quality assurance initiatives by aligning training with performance standards.
</li></ul>Qualifications
<ul><li>High school diploma or equivalent required
</li><li>2+ years of experience in a call center training, quality assurance, or supervisory role.
</li><li>Strong presentation, facilitation, and communication skills.
</li><li>Ability to adjust training methods to accommodate various learning styles.
</li><li>Proficiency with call center systems, CRM platforms, and Microsoft Office Suite.
</li><li>Strong organizational skills and attention to detail.
</li><li>Ability to manage multiple training classes or projects simultaneously.
</li></ul>Work Location - This is an in-office position (No remote or work-at-home positions available for this role). You will be required to complete training and continue to work in office premises located at eClerx, 235 North McPherson Church Road, Fayetteville, NC 28303.
Compensation/Pay:
Starting salary- $15.50/hr.
Joining Bonus - $200 (Payable in the first check after 60th day of employment)- Employee should be active on the date of paycheck.</div>

Call Center Trainer

E Data Solutions

We Are Hiring Fresh &amp; Energetic Youngsters For Outbound Lead Generation Projects &amp; Chat Based Projects.IF YOU WANT TO EARN &amp; LEARN IN A FRIENDLY ENVIRONMENT. . . Feel free to drop your resume.Start Your Career In A Reputed Call Center.Built Your Speaking, Listening &amp; Communication Skills.Handsome Fixed Salary Package additional Commissions + Daily, Weekly &amp; Monthly Promotions.Candidate Must Speak &amp; Understand Basic English.Candidate Must Be Under 26 Year.Fresh &amp; Experienced both are welcome.Evening Shift Available:Evening Shift Hours: 6 PM to 12:30 AMWalk &amp; Interview Monday to Saturday 7:00 pm to 11:00 pmYou will get a call to schedule your interview.Contact: 0315-2807729 or 0312-0012288(FOR MORE INFO CALL BETWEEN 6PM to 11PM)Job Types: Full-time, Contract, Fresher Contract length: 6 monthsPay: From Rs25,000.00 per monthWork Location: In person

Call Center Agents !!

Promedical

Call Center Personeli – Promedical Tıbbi Cihazlar ve Erkek Sağlığı
 Promedical, erkek sağlığı ve üroloji alanında dünya çapında saygın markaların Türkiye distribütörlüğünü yapan, sektöründe hızla büyüyen bir firmadır.
 Şirketimizin genişleyen operasyonları doğrultusunda, hasta iletişimi ve CRM yönetimi süreçlerinde görev alacak Call Center Personeli arayışımız bulunmaktadır.
 ________________________________________
 Pozisyon Görev Tanımı
 <ul>
<li>Gündüz saatleri içinde gelen telefon aramalarını karşılamak</li>
<li>Web sitemiz ve sosyal medya üzerinden gelen başvuru/form taleplerini telefon ve e-mail yoluyla takip etmek</li>
<li>Meta/Facebook reklamları üzerinden gelen formlara dönüş sağlamak</li>
<li>Hastaların ihtiyaçlarını doğru analiz ederek uygun hekime yönlendirmelerini yapmak</li>
<li>Yapılan tüm hasta görüşmelerini ve iletişim notlarını CRM sistemine eksiksiz işlemek</li>
<li>Günlük/haftalık raporlama yapmak</li>
<li>Operasyon ve satış ekibi ile koordinasyon içinde çalışmak</li>
</ul>
________________________________________
 Aranan Nitelikler
 <ul>
<li>Erkek adaylar tercih edilecektir.</li>
<li>İyi derecede telefon ve e-posta iletişim becerileri</li>
<li>Güçlü organizasyon ve koordinasyon yeteneği</li>
<li>Sabırlı, çözüm odaklı ve dinamik çalışma yaklaşımı</li>
<li>Tercihen sağlık sektöründe deneyim sahibi</li>
<li>Erkek sağlığı/üroloji alanında kendini geliştirmeye istekli</li>
<li>Gelen talepleri doğru yönetip gerekli durumlarda bölge müdürlerine yönlendirme yapabilecek</li>
</ul>
________________________________________
 Neden Promedical?
 <ul>
<li>Türkiye'nin en hızlı büyüyen erkek sağlığı firmalarından birinde kariyer fırsatı</li>
<li>Eğitim, CRM süreç desteği ve sektörel gelişim imkânı</li>
<li>Üroloji alanında uzman hekimlerle ve profesyonel bir ekiple çalışma fırsatı</li>
</ul>

Call Center Personeli – Promedical Tıbbi Cihazlar

French Medical Aesthetics

Location: DHA Phase 8. Travel allowance will also be provided.We are looking for a professional, confident, and well-spoken Customer Service Representative (CSR) to join our aesthetic clinic. The ideal candidate must have prior experience handling clients in the beauty, aesthetics, dermatology, or healthcare sector.Job Responsibilities<ul><li>Handle incoming calls, WhatsApp inquiries, and online messages professionally.</li><li>Guide clients regarding treatments, procedures, packages, and pricing.</li><li>Schedule and manage appointments efficiently.</li><li>Maintain client records and follow-up lists.</li><li>Coordinate with doctors, aestheticians, and front desk for smooth clinic operations.</li><li>Ensure high-level customer satisfaction and a welcoming experience for every client.</li><li>Handle walk-in clients with confidence and provide treatment recommendations.</li><li>Manage daily reports, bookings, and confirmations.</li><li>Assist with clinic promotions, offers, and social media inquiries.</li></ul>Requirements<ul><li>Previous experience in an Aesthetic Clinic, Dermatology Center, or Wellness is REQUIRED.</li><li>Excellent communication skills (English &amp; Urdu).</li><li>Strong customer handling and convincing ability.</li><li>Knowledge of aesthetic treatments (HIFU, PRP, HydraFacial, Laser, Drips, etc.) is a big plus.</li><li>Good command of WhatsApp Business, call handling &amp; appointment scheduling.</li><li>Presentable, disciplined, and customer-focused personality.</li><li>Ability to work under pressure and manage multiple tasks.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthWork Location: In person

Girls For Call Center | Aesthetic Clinic

ZIEL Global Private Limited

Position OverviewWe are looking for high-performing Call Center Sales Closers to join our on-site team in Islamabad. The ideal candidate will be a strong communicator, expert in telesales, and highly skilled in closing deals. You will be responsible for contacting leads, understanding their needs, presenting course offerings, and converting enquiries into successful enrollments.Key Responsibilities<ul><li>Make outbound calls to warm leads to promote and sell company courses.</li><li>Conduct needs-based conversations to understand customer requirements and recommend suitable course options.</li><li>Deliver persuasive sales pitches with excellent communication and objection-handling skills.</li><li>Maintain high call activity levels to achieve daily, weekly, and monthly targets.</li><li>Manage complete sales cycle, from lead contact and follow-up to deal closure.</li><li>Build strong relationships with prospects to improve conversion rates.</li><li>Maintain accurate records of all interactions in the CRM system.</li><li>Collaborate with supervisors to refine sales strategies.</li><li>Provide feedback on lead quality and customer interest trends.</li><li>Uphold professionalism, positivity, and high customer satisfaction on every call.</li></ul>Required Skills &amp; Competencies<ul><li>Exceptional English communication skills.</li><li>Strong sales instincts and proven ability to close deals over the phone.</li><li>Ability to handle objections confidently and convert hesitant leads.</li><li>Experience in course sales, EdTech, or similar telesales campaigns is a strong advantage.</li><li>Excellent listening, negotiation, and persuasion skills.</li><li>Target-driven with the ability to meet and exceed KPIs.</li><li>Self-motivated, disciplined, and confident on calls.</li><li>Ability to work in fast-paced, high-performance environments.</li><li>Familiarity with CRM tools is a plus.</li></ul>Qualifications<ul><li>Minimum 1 to 3 years experience in outbound telesales / call center sales.</li><li>Proven track record in meeting or exceeding sales targets.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>How soon can you join if selected?</li><li>How would you rate your English speaking and communication skills on a scale of 1&ndash;10? Please also mention if you have a neutral or international accent.</li><li>How many years of experience do you have in telesales or closing sales over the phone? Please briefly share the types of products or services you have sold.</li></ul>Work Location: In person

Call Center Sales Closer

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 To provide excellent customer service by handling incoming and outgoing calls, responding to customer inquiries, processing orders, resolving complaints efficiently, and ensuring a positive customer experience that supports the retail business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle incoming customer calls and respond promptly to inquiries regarding orders, products, store locations, and promotions.
 </li>
 <li>
 Process customer orders, returns, and exchanges accurately in the system.
 </li>
 <li>
 Record all customer interactions and feedback in the CRM system for tracking and reporting.
 </li>
 <li>
 Resolve customer complaints professionally and escalate complex cases to the supervisor when necessary.
 </li>
 <li>
 Follow up on pending cases to ensure timely resolution and customer satisfaction.
 </li>
 <li>
 Support online and in-store operations through coordination with retail branches, delivery teams, and logistics.
 </li>
 <li>
 Maintain up-to-date knowledge of products, policies, and ongoing promotions.
 </li>
 <li>
 Contribute to meeting call center KPIs such as response time, first-call resolution, and customer satisfaction scores.
 </li>
 <li>
 Participate in regular team meetings and training sessions to enhance service quality.
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Call Center Officer - Call Center

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