call center professional

Canadian University Dubai

Job Description Canadian University Dubai is seeking a passionate and service-driven Call Center Officer to join our dynamic team. In this role, you will play a key part in delivering a world-class student experience across all communication channels - inbound and outbound, voice and non-voice. Key Responsibilities: <ul> <li>Handle student inquiries via phone, email, and chat with professionalism and empathy.</li> <li>Coordinate with internal departments to ensure smooth communication and resolution.</li>
<li>Provide support in both English and Arabic; strong bilingual skills required.</li> <li>Contribute to telemarketing and telesales efforts when needed.</li> <li>Operate within a shift-based schedule with rotational days off.</li> </ul> Ideal Candidate: <ul>
<li>Minimum 2 years' experience in non-voice contact center + 1 year in voice-based support.</li> <li>C2 level English proficiency (C1 acceptable); fluent in Arabic.</li> <li>Typing speed of at least 50 words per minute.</li> <li>Excellent listening, interpersonal, and communication skills.</li> <li>Strong time management, adaptability, and customer-centric mindset.</li> <li>Experience in the education industry is a plus.</li> <li>Preferably based in Dubai.</li> </ul> Qualifications: <ul> <li>Bachelor's degree in a relevant field.</li> <li>At least 3 years of professional experience in a customer service or contact center role.</li> <li>High computer literacy and familiarity with multi-line phone systems.</li> </ul> Why Join Canadian University Dubai? Join a university that values excellence, innovation, and student success. We offer a collaborative environment where your contributions truly matter in shaping the student journey. About Us Established in 2006, CUD is one of the most promising universities in the Middle East, Africa, and South Asian region, QS Ranked in the top 2% of Universities in the World, the #1 University in Dubai, and 21 st in the Arab Region according to the QS Arab Region Rankings 2025. Our expanded City Walk campus hosts state-of-the-art amenities with a focus on entrepreneurship, innovation, and creativity. Combining all the essential elements of technology, the avant-garde campus brings a new experience to students, featuring: laboratories, research facilities, media studios, high-tech classrooms, a multipurpose theatre, gymnasium, student centre, plenty of dining and entertainment options, and many more! With the world's fastest growing population, Dubai is home to an exciting, diverse, multi-cultural blend of young, dynamic, professionals, all drawn to the Emirate for its unrivalled lifestyle and the outstanding employment prospects.

Call Center Officer

Dr Care Homeopathy

Your interested share me your updated resume to give contact Number 9985101943work location : KPHB near rythu bazar, Manjeera Majestic Commercial Block<ul><li>Handle customer communication: Respond to inbound calls and other communications like emails and chats from customers.</li><li>Resolve issues: Troubleshoot problems, provide step-by-step guidance, and answer customer questions.</li><li>Manage customer information: Maintain accurate and up-to-date customer records in the CRM system.</li><li>Provide product information: Assist customers with their orders and provide details about products or services.</li><li>Escalate complex issues: If an issue cannot be resolved, escalate it to a supervisor or the appropriate department.</li><li>Gather feedback: Collect customer feedback through surveys or direct conversation to help improve services.</li><li>Promote sales: Inform customers about deals, promotions, or upcoming offers.</li></ul>Additional responsibilities<ul><li>Maintain a positive rapport: Build and maintain positive relationships with customers.</li><li>Collaborate with teams: Work with other departments to ensure smooth operations and timely issue resolution.</li><li>Generate reports: Create reports on customer satisfaction and other relevant metrics for management.</li><li>Follow procedures: Adhere to company policies, data privacy rules, and industry regulations.</li></ul>Required skills and qualifications1) Pursuing students and trainee's not eligible2) 6 months to 2 years of experience in call center operations and customer services.3) Call Centre experience in hospital is added advantage.4) Team management experience5) Strong active-listening and verbal-communication skills6) Proficiency in problem-solving7) Compensation: Rs. 13,000/- to Rs.20,000/- salary plus attractive Incentives.Refer Friends and who are looking for job share me your updated resume to giveContact Number 9985101943RegardsSupriya HRJob Type: Full-timePay: &#8377;14,000.00 - &#8377;20,000.00 per monthWork Location: In person

Call Center Hindi and Telugu

Physicians Revenue Group

Position: Cold Caller Expert Location: Lahore Employment Type: Full-timeAbout UsWe are a growing digital marketing &amp; SEO company helping businesses enhance their online presence and generate qualified leads. As we expand, we&rsquo;re building an international sales team to connect with potential clients and set appointments for our senior sales representatives.Role OverviewThe Cold Caller Expert will handle cold calling, lead qualification, and appointment setting for the U.S. market. Deep SEO knowledge isn&rsquo;t required&mdash;strong communication, quick rapport-building, and a results-driven approach are key.Key Responsibilities<ul><li>Make outbound calls to potential clients (Houzz, Yelp, Angie&rsquo;s List, etc.)</li><li>Clearly explain company services and qualify leads</li><li>Schedule appointments for the senior sales team</li><li>Record all interactions in the CRM</li><li>Achieve weekly/monthly call and appointment targets</li></ul>Qualifications<ul><li>Experience in cold calling, telemarketing, or sales development (preferred)</li><li>Excellent spoken English</li><li>Strong rapport-building and objection-handling skills</li><li>Basic understanding of SEO/digital marketing (training provided)</li><li>Comfortable working U.S. business hours</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>3years: 1 year (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Cold Caller Expert

Emirates NBD

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 Manages and assure effective operation for the Mass Banking Call Center, Priority Banking Call Center, the Operations Team (Service Requests) &amp; Virtual Tellers Team (ITM Team).
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 Establish the overall framework for the call center inbound team (Priority Banking Call Center / Mass Banking Call Center / ITM Video Call Center and Back Office Operations) activities in line with the CRC objectives and targets.
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 Determines the call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
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 Identifying and evaluating state-of-the-art technologies and defining user requirements, establishing technical specifications, and production, productivity, quality, and customer-service standards.
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 Develops call center systems by developing customer interaction and voice response systems, and voice networks, user interfaces, developing and executing user acceptance test plans, planning and controlling implementations.
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 Managing system and process improvement and quality assurance programs.
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 Maintains professional and technical knowledge by tracking emerging trends in call center operations management, attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies.
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 Setting and meeting performance targets for speed, efficiency, sales and quality.
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 Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
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 Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.
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 Minimum 7 years of experience in banking with focus on branch operations and customer relationship management
 
 
 
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Head of Call Center

Nexfit

About the jobWe are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.An excellent call center manager must be an organized, reliable and results-driven professional.They must have a practical mind to solve problems on the spot partnered with an ability to see the &ldquo;big picture&rdquo; and make improvements.As a call center manager, you must also have excellent customer service and communication skills.The goal is to do everything possible to attain goals and achieve great results for our company.<ul><li>Develop objectives for the call center&rsquo;s day-to-day activities.</li><li>Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)</li><li>Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)</li><li>Assume responsibility of budgeting and tracking expenses</li><li>Coach and provide training to personnel to maintain high customer service standards.</li><li>Monitor and improve ordering, telephone handling and other procedures.</li><li>Evaluate performance with key metrics (accuracy, call-waiting time etc.)</li><li>Prepare reports for different departments or upper management.</li></ul>Requirements<ul><li>Proven experience as call center manager or similar position</li><li>Experience in customer service / call center is a must.</li><li>Knowledge of performance evaluation and customer service metrics</li><li>Solid understanding of reporting and budgeting procedures</li><li>Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)</li><li>Proficient in MS Office and call center equipment/software programs</li><li>Outstanding communication and interpersonal skills</li><li>Excellent organizational and leadership skills with a problem-solving ability</li><li>Positive and patient</li><li>Bachelor's degree or equivalent; Higher degree in a relevant discipline will be appreciated.</li><li>Alexandria resident.</li><li>English proficiency is a must.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: E&pound;15.00 - E&pound;20.00 per monthExperience:<ul><li>Call center management: 1 year (Required)</li></ul>

Customer service sales manager

MONACO CLINIC (BR OF CSG INVESTMENT L.L.C)

Call Center Agent &ndash; Monaco ClinicJob Description:Monaco Clinic is seeking a professional and motivated Call Center Agent to join our front-line team. You will be the first point of contact for our patients, providing high-quality service, scheduling appointments, and handling inquiries with care and efficiency.Responsibilities:<ul><li>Answer incoming phone calls and respond to patient inquiries in a professional manner</li><li>Schedule, reschedule, or cancel appointments using the clinic&rsquo;s booking system</li><li>Provide accurate information about services, doctors, and clinic procedures</li><li>Follow up with patients regarding upcoming appointments or additional documentation</li><li>Maintain confidentiality and ensure patient information is accurately entered into the system</li><li>Collaborate with medical and administrative staff to ensure smooth clinic operations</li><li>Handle complaints or concerns with empathy and efficiency</li></ul>Requirements:<ul><li>Previous experience in a call center or medical reception is a plus</li><li>Excellent verbal communication and customer service skills</li><li>Ability to multitask, work under pressure, and stay organized</li><li>Familiarity with medical terminology or clinic management systems is preferred</li><li>Proficient in computer use (email, data entry, scheduling software)</li><li>English proficiency required (Arabic is a plus)</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives</li><li>Paid training and ongoing support</li><li>Friendly and professional work environment</li><li>Opportunities for career growth within the clinic</li></ul>Job Type: Full-timePay: AED2,000.00 - AED4,000.00 per monthEducation:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Call Center Agent: 2 years (Required)</li></ul>

Call Center Agent

Etisal international group

Hiring now &ndash; Voice and Non voice Agent -Location: Abbassia, Cairo-Net Salary: EGP 15000 -Working hours: 9- Rotational shifts-Open to Graduates &amp; Dropouts &amp; Senior Undergrad With experience-Paid Training-Required English Level: B2Job Type: Full-timePay: E&pound;15,000.00 per monthApplication Question(s):<ul><li>Do you accepted working at abbasia office - On site</li><li>Did you work before as a customer service agent - English Account</li><li>The net salary for this role is 15K , do you accepted this salary</li></ul>

Call Center Agent ( English Account ) - Voice and non Voice

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