call center professional

Starlink Qatar

<div>
 
 We are seeking a detail-oriented and customer-focused
 
 Call Center / Scheduler
 
 to join our healthcare team. The ideal candidate will support appointment coordination and patient communication in a fast-paced medical environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound and outbound calls related to patient appointments and scheduling
 </li>
 <li>
 Coordinate and confirm medical appointments with patients and healthcare providers
 </li>
 <li>
 Maintain accurate records of patient interactions and scheduling updates
 </li>
 <li>
 Provide clear and professional communication regarding appointment details and instructions
 </li>
 <li>
 Support front-office and administrative coordination as needed
 </li>
 <li>
 Ensure timely follow-up on missed appointments or schedule changes
 </li>
 <li>
 Deliver a high standard of customer service aligned with healthcare protocols
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum
 
 2 years of experience
 
 in a call center, scheduling, or customer service role (healthcare experience preferred)
 </li>
 <li>
 
 Bachelor&rsquo;s degree or Diploma
 
 in any relevant field
 </li>
 <li>
 Strong communication skills in
 
 Arabic and English
 
 (Arabic speakers required)
 </li>
 <li>
 Good computer literacy and ability to work with scheduling systems or CRM tools
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Ability to work in a fast-paced, service-driven environment
 </li>
 <li>
 Professional, patient, and customer-oriented attitude
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience in a medical clinic, hospital, or healthcare contact center
 </li>
 <li>
 Familiarity with appointment management systems
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re passionate about delivering excellent patient service and have strong coordination skills, we&rsquo;d love to hear from you.
 
</div>

Call Center Agents

Hendall Inc.

<div>OVERVIEW
Hendall Inc., a mission-focused professional services firm based in Rockville, MD, is seeking a compassionate and detail-oriented Call Center Specialist to support a high-visibility call center that operates 24/7/365 to assist unaccompanied alien children (UAC), their sponsors, and related parties.
This role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth. We are offering full-time and part-time roles which include nights, weekends, and holidays. Candidates must be available to work in either El Paso, TX or Rockville, MD.
DUTIES<ul><li>
Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers</li><li>
Communicate effectively in English and Spanish</li><li>
Maintain professional judgment, especially during crisis calls</li><li>
Respond to calls promptly</li><li>
Manage and de-escalate calls from individuals in crisis</li><li>
Triage calls for appropriate responses, referrals, and documentation</li><li>
Provide case management/referral services</li><li>
Apply quality standards to all calls and meet program deadlines</li><li>
Work with stakeholders, including legal service providers and court officials</li><li>
Assess changes affecting child safety and make referrals to officials</li><li>
Follow protocols and policies in call handling including post-call documentation</li></ul>
MINIMUM QUALIFICATIONS<ul><li>
Bachelor's degree in a relevant field, such as psychology, social work, mental health, or a related field.</li><li>
At least 1 year of child welfare experience.</li><li>
Bilingual in English and Spanish.</li><li>
Strong computer skills, including proficiency in Microsoft Excel, Word, Teams, and Outlook.</li><li>
Comfortable learning new systems and working with case management software.</li><li>
Exceptional verbal and written communication skills.</li><li>
Ability to navigate sensitive conversations and emotionally charged topics with professionalism and empathy.</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
Prior call center experience, especially in behavioral health or child/family services.</li><li>
Familiarity with Federal government programs that support UAC.</li><li>
Working knowledge of trauma-informed care principles and best practices in crisis intervention.</li></ul>
ADDITIONAL INFORMATION<ul><li>
This is an onsite role located in our secure El Paso, TX and Rockville, MD facilities. Remote/virtual work is prohibited.</li><li>
As part of a 24x7x365 essential operation, this position may require work on evenings, weekends, holidays, or during emergency situations.</li><li>
A mandatory 3-week training period (combination of webinars, self-paced learning, and workshops) must be completed prior to shift assignment.</li><li>
U.S. Citizenship or Permanent Residency required. Must be eligible for Public Trust clearance</li></ul>
Salary Range: $18.00 per hour plus $5.09/hour health and welfare benefit
For a complete listing of benefits, please visit our careers page at www.hendall.com/careers
Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

Call Center Specialist

notifyMD

<div>
 
 notifyMD is eagerly awaiting your application for our Full Time Positions!
 
 
 
 Call Center Specialists at
 
 notifyMD
 
 provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client.
 
 
 
 Customer Service Experience Is a Plus, But Not Required.
 
 
 
 
 This is an in office position.
 
 
 
 Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.
 
 
 
 To Be Successful In This Role, You Must Have
 
 
 
 <ul>
 <li>
 A welcoming voice with an upbeat tone
 </li>
 <li>
 Strong command of the English language with good spelling and grammar
 </li>
 <li>
 Computer skills in a Windows based environment
 </li>
 <li>
 Good attendance
 </li>
 <li>
 The ability to type 35 words per minute or more
 
 
 </li>
 </ul>
 
 Our Benefits For Full Time Employees Include
 
 
 
 <ul>
 <li>
 Employee Stock Ownership
 </li>
 <li>
 Full Medical, Dental, and Vision Benefits
 </li>
 <li>
 Paid Vacation
 </li>
 <li>
 Traditional 401K with company matching
 </li>
 <li>
 Free Life Insurance policy
 </li>
 <li>
 Legal Assistance
 
 
 </li>
 </ul>
 
 Compensation:
 
 $17.50 / Hour
 
 
 
 Shifts Offered
 
 
 
 <ul>
 <li>
 Full Time - 40 hours per week, 10 hour shifts
 </li>
 <li>
 Must be available to work a weekend day (Sat or Sun each week)
 
 
 </li>
 </ul>
 Training will last approximately one week. On your second week, you will move to your new set schedule.
 
 
 
 notifyMD is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
 
 
 
 
 Don't miss out on this opportunity - Apply Today!
 
 
 
 
 
 Job Posted by ApplicantPro
 
 
</div>

Call Center Specialists

Spread Peace Solution

We are hiring experienced call center agents for a USA based solar campaign. This is a night shift opportunity for candidates who have strong communication skills and experience dealing with international customers, especially in USA campaigns.Your role will include speaking with homeowners in the USA, generating interest in solar solutions, qualifying customers, and setting appointments according to campaign criteria. Candidates with previous experience in solar campaigns or other USA based outbound campaigns will be preferred.Job Details:<ul><li>Shift Timing: 8:00 PM to 5:00 AM</li><li>Salary: PKR 40,000 to 80,000, depending on experience and performance</li><li>Job Type: Full Time</li><li>Location: City housing, Block-C SPCC&amp;BPO, Basement, floor, Jhelum, 49600</li></ul>Requirements:<ul><li>Minimum call center experience required</li><li>Strong English communication skills</li><li>Ability to handle outbound calls professionally</li><li>Good listening and convincing skills</li><li>Punctual and target oriented mindset</li><li>Solar campaign experience is a plus</li></ul>What We Offer:<ul><li>Professional work environment</li><li>Career growth opportunities</li><li>Performance based incentives</li><li>Stable long term opportunity</li></ul>Apply now and become part of a growing team working on a high demand USA solar campaign.Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Experienced Call Center Agents

ONEA Clinic LLC

Bilingual Telesales &amp; Call Center Agent &ndash; Aesthetic Clinic Experience Required- Dubai, UAE- Full-Time- AED 3,500 Salary + CommissionWe are hiring a Bilingual Telesales &amp; Call Center Executive for a premium Aesthetic Medical Center in Dubai.The ideal candidate must have strong sales communication skills, experience in aesthetic clinics, and the ability to convert inquiries into appointments and sales professionally.Mandatory Requirements (Dealbreakers):* Minimum 1 year UAE work experience* Minimum 1 year experience in an Aesthetic / Cosmetic / Dermatology Clinic* Currently residing in Dubai* Valid self-sponsored visa (Family / Freelance / Golden Visa)Key Responsibilities:* Handle inbound and outbound calls* Follow up with leads and convert inquiries into bookings* Explain aesthetic treatments and promotions to patients* Manage CRM updates and appointment scheduling* Provide high-level customer service and patient support* Achieve sales and booking targetsRequirements:* Fluent in Arabic &amp; English* Excellent telesales and negotiation skills* Experience with aesthetic terminology and treatments* CRM experience preferred (Odoo is an advantage)Important:- No company visa provided- Candidates must have their own valid UAE residency visaSalary &amp; Benefits:* AED 3,500 fixed salary* Attractive commission structure based on performance- Apply now by sending your updated CV with:* UAE experience* Aesthetic clinic experience* Current visa status* Current Dubai locationOnly shortlisted candidates meeting all mandatory requirements will be contacted.Job Types: Full-time, Contract Contract length: 24 monthsPay: From AED3,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have your own or family visa?</li><li>Nationality?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Aesthetic Clinic: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Arabic Call Center - Telesales Agents .... {Aesthetic Clinic Experience - Dubai}

Calanex Communication

Now Hiring: Call Centre AgentsWe&rsquo;re looking for enthusiastic Call Centre Agents to join our growing team!Location: [2nd Floor, College Rd, opposite Allied bank Mandian , Abbottabad] Job Type: Full-time Shift: [7:00pm &ndash; 4:00am Night shift]Requirements:<ul><li>Must speak fluent English</li><li>Strong communication &amp; customer service skills</li><li>Comfortable handling calls with USA-based customers</li></ul>Experience is not required&mdash;we provide full training, but prior call centre experience is a bonus.What We Offer:<ul><li>Basic salary + commission based 20,000</li><li>Salary increases based on your consistent performance and achievements</li><li>Professional &amp; friendly work environment</li><li>Growth opportunities</li></ul>To Apply: Send your CV via WhatsApp to +92 324 5326770Job Types: Full-time, Contract, Fresher Contract length: 12 monthsPay: Rs20,000.00 - Rs45,000.00 per monthWork Location: In person

Call Centre Agents

Sukoon Insurance

<div>
 
 
 Job Summary:
 
 
 <ul>
 <li>
 Efficiently lead the Contact Centre&rsquo;s team to continuously improve Customer Service &amp; Production through consistent delivery of superior customer experience.
 </li>
 <li>
 Support the Contact Centre Head in ensuring adherence to Contact Center Service Standards / SOP&rsquo;s and Department Objectives.
 </li>
 </ul>
 
 
 
 
 
 Job Accountabilities:
 
 
 <ul>
 <li>
 Lead the call centre by developing, implementing and reviewing call centre processes for inbound and outbound operations and related responsibilities and tasks;
 </li>
 <li>
 Drive customer satisfaction by ensuring timely resolution of customer queries and complaints, building relations and gaining credibility, through continuous monitoring of call centre KPIS;
 </li>
 <li>
 Training &amp; Coaching: Maintaining high product knowledge level for all team members resulting is efficient call handling , sales and conversion ratio .
 </li>
 <li>
 Updating team members on Process changes, new product release &amp; system changes.
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Accountable for direct sales in the consumer lines of business;
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Quality Scores : Maintaining high call quality standards through daily guidance , buddy training &amp; calls monitoring.
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Manage the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations;
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Monitor random calls to improve quality, minimize errors and track call center agent performance;
 </li>
 <li>
 Organize staffing, including shift patterns and the number of staff required to meet demand;
 </li>
 <li>
 Forecast and analyze data against budget figures on a weekly and/or monthly basis;
 </li>
 <li>
 Manage the complaint management function and ensure adherence to all DHA/HADD laws on complaint handling.
 </li>
 <li>
 Support team development through periodic review, mentoring, counseling, and feedback.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 CC abandoned rate
 </li>
 <li>
 GPW production
 </li>
 <li>
 Team&rsquo;s Product knowledge
 </li>
 <li>
 GPW Production
 </li>
 <li>
 Team&rsquo;s Quality scores
 </li>
 <li>
 Service Excellency &amp; Complaint Management
 </li>
 <li>
 Team&rsquo;s Data Capture &amp; Accuracy
 </li>
 <li>
 MIS &amp; Reporting
 </li>
 <li>
 Initiative
 </li>
 </ul>
 
 
 
 
 
 Skills Required:
 
 
 <ul>
 <li>
 Proven experience as call center manager or similar position.
 </li>
 <li>
 Knowledge of performance evaluation and customer service metrics .
 </li>
 <li>
 Solid understanding of reporting and budgeting procedures.
 </li>
 <li>
 Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.).
 </li>
 <li>
 Proficient in MS Office and call center equipment/software programs.
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Excellent organizational and leadership skills with a problem-solving ability.
 </li>
 <li>
 Positive and patient.
 </li>
 <li>
 Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
 </li>
 </ul>
 
 
 
 
 
 Education, Experience and Formal/Professional Qualifications:
 
 
 <ul>
 <li>
 Graduate of any bachelor&rsquo;s degree
 </li>
 <li>
 5 years experience in Insurance / Finance industry
 </li>
 <li>
 5 years experience in Call Center /Customer service team lead role
 </li>
 </ul>
 
 
</div>

Manager, Call Center

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