call center receptionist

Human Capital HR Solutions

Quality Control Manager (Call Center QA)Location: Remote Industry: BPOHuman Capital HR Solutions is hiring a Quality Control Manager for one of its international clients operating in the dietary supplements industry. We are looking for an experienced professional with a strong background in Call Center Quality Assurance and Sales Quality Management to ensure high-quality customer interactions and continuous performance improvement.Key Responsibilities:Listen to and evaluate 50&ndash;60 sales calls dailyAssess operator performance using internal quality standardsIdentify gaps in sales communication and objection handlingProvide clear, constructive feedback to improve agent performancePrepare quality reports and monitor overall call center performanceEnsure compliance with quality assurance policies and proceduresRequirements:Bachelor's degree in Business Administration, Management, Communications, or a related field3&ndash;5 years of experience in Quality Assurance/Quality Control within a Sales Call CenterStrong understanding of sales processes, customer service, and objection handlingExcellent analytical, listening, and communication skillsFluency in English and Urdu (spoken and written)Self-motivated with the ability to work independently in a remote environmentStrong attention to detail and report-writing skillsWhat We Offer:Fully remote working opportunityWork with an international organizationProfessional growth in a fast-paced environmentCollaborative and performance-driven cultureApply Now!Send your updated resume to: careers1.hc@gmail.comOnly shortlisted candidates will be contacted.Pay: Rs33,851.93 - Rs152,918.03 per monthWork Location: In person

Quality Control Manager (Call Center QA)

Australian Concept Infertility Medical Center

Receptionist Responsibilities:<ul><li>Greet clients and visitors with a positive, helpful attitude.</li><li>Assisting clients in finding their way around the office.</li><li>Announcing clients as necessary.</li><li>Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.</li><li>Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.</li><li>Preparing meeting and training rooms.</li><li>Answering phones in a professional manner, and routing calls as necessary.</li><li>Assisting colleagues with administrative tasks.</li><li>Performing ad-hoc administrative duties.</li><li>Answering, forwarding, and screening phone calls.</li><li>Sorting and distributing mail.</li><li>Hiring, managing, and developing the junior administrative team.</li><li>Provide excellent customer service.</li><li>Scheduling appointments.</li></ul>Receptionist Requirements:<ul><li>Certificate, Diploma, Associate&rsquo;s or bachelor&rsquo;s degree in a related field.</li><li>Prior experience as a receptionist or in a related field.</li><li>Consistent, professional dress, and manner.</li><li>Excellent written and verbal communication skills.</li><li>Competency in Microsoft applications including Word, Excel, and Outlook.</li><li>Good time management skills.</li><li>Experience with administrative and clerical procedures.</li><li>Able to contribute positively as part of a team, helping out with various tasks as required.</li></ul>Job Types: Full-time, ContractPay: From Rs40,000.00 per monthWork Location: In person

Receptionist

Xenasys Pvt. Ltd.

Job Location: Malir Cantt Timings: 9 hours 6 days a week. Gender: Female Preference: candidates residing in or near Malir Cantt.Job DescriptionWe are looking for an experienced and confident Female Salon Receptionist to manage front-desk operations and ensure an excellent customer experience. The ideal candidate should possess strong technical knowledge of salon services, products, and booking systems.Key Responsibilities<ul><li>Greet and assist clients in a friendly and professional manner</li><li>Manage appointments, walk-ins, and scheduling using salon software</li><li>Provide accurate information about services, packages, and promotions</li><li>Maintain client records and ensure smooth daily operations</li><li>Handle phone calls, WhatsApp inquiries, and online bookings</li><li>Coordinate with stylists, beauticians, and management</li><li>Manage billing, cash handling, and POS system</li><li>Maintain cleanliness and organization of the reception area</li><li>Upsell salon services and products when needed</li></ul>Requirements:<ul><li>Minimum 1 years of experience as a salon receptionist</li><li>Strong knowledge of salon treatments, services, and terminology.</li><li>Excellent communication and customer service skills</li><li>Professional appearance and positive attitude</li><li>Ability to multitask and handle busy hours</li><li>Basic computer skills (MS Office, appointment scheduling software, POS, WhatsApp, etc.).</li><li>Strong organizational and time-management skills.</li></ul>Job Type: Full-timeWork Location: In person

Female Receptionist for Female's Salon

Simply Connect

Quality Assurance Analyst &ndash; US Telecom CampaignLocation: Shahrah e Faisal, Karachi Timings: Night Shift (US Hours) Job Type: Full-Time - OnsiteSimply Connect is looking for a Quality Assurance Analyst to monitor, evaluate, and improve the quality of customer interactions within our US Telecom campaign. The ideal candidate will analyze calls, assess compliance and performance, identify coaching opportunities, and help drive continuous improvement across the sales and customer service teams.Key Responsibilities<ul><li>Monitor and evaluate customer interactions based on quality standards and campaign requirements.</li><li>Conduct call audits and score evaluations for sales and customer service representatives.</li><li>Ensure compliance with company policies, client requirements, and industry regulations.</li><li>Identify trends, performance gaps, and recurring issues impacting customer experience.</li><li>Provide detailed feedback and actionable recommendations to agents and team leaders.</li><li>Prepare quality reports, scorecards, and performance analyses.</li><li>Participate in calibration sessions to maintain scoring accuracy and consistency.</li><li>Collaborate with Operations and Training teams to improve team performance.</li><li>Track quality metrics and support continuous process improvement initiatives.</li><li>Maintain accurate records of evaluations and quality findings.</li></ul>Requirements<ul><li>2&ndash;3 years of experience in Quality Assurance, Sales, Customer Service, or Customer Support.</li><li>Experience working with US customers is required.</li><li>Strong understanding of quality monitoring and performance evaluation.</li><li>Excellent listening, analytical, and communication skills.</li><li>Strong attention to detail and problem-solving abilities.</li><li>Proficiency in Microsoft Excel, Google Sheets, and CRM platforms.</li><li>Experience in a US Telecom campaign is preferred.</li></ul>Preferred Qualifications<ul><li>Previous experience auditing sales or customer service calls.</li><li>Knowledge of call center KPIs, compliance standards, and quality frameworks.</li><li>Ability to analyze data and identify performance trends.</li></ul>Benefits<ul><li>Competitive Salary Package</li><li>Performance-Based Incentives</li><li>Career Advancement Opportunities</li><li>Professional Work Environment</li><li>Ongoing Learning &amp; Development</li><li>Transport Facility (Where applicable)</li></ul>Apply Nowhr@wesimplyconnect.comPay: From Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in Quality Assurance/International Sales/Customer Service, or Customer Support?</li><li>Have you worked with US customers and evaluated or handled customer interactions in a call center environment?</li><li>Are you available to work onsite in Karachi during night shifts (US business hours)?</li></ul>Work Location: In person

Quality Assurance Analyst – US Telecom Campaign

Riuman International

Location: Port Qasim, Karachi Salary: PKR 40,000Responsibilities:<ul><li>Make outbound sales calls to potential customers.</li><li>Promote company products/services and generate sales.</li><li>Follow up with leads and maintain customer records.</li><li>Achieve monthly sales targets.</li></ul>Requirements:<ul><li>Intermediate/Bachelor's qualification.</li><li>Good communication and convincing skills.</li><li>Telesales or call center experience preferred.</li><li>Basic computer knowledge.</li></ul>Pay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

TeleSales Officer

Hiring Pakistan

We are hiring energetic and confident Female Call Center Agents for our DU Telecom Campaign (UAE Based). Candidates should have good communication skills and a positive attitude toward sales.Responsibilities:<ul><li>Make outbound calls to potential customers (UAE campaign)</li><li>Explain telecom packages and offers</li><li>Achieve daily &amp; monthly sales targets</li><li>Maintain professional communication with clients</li><li>Update customer records in the system</li></ul>Salary &amp; Benefits:<ul><li>Salary: Rs. 25,000 &ndash; 50,000</li><li>Commission: Up to Rs. 100,000+ (Based on performance)</li><li>Growth opportunities</li><li>Friendly and professional work environment</li></ul>Requirements:<ul><li>Good communication skills</li><li>Basic computer knowledge</li><li>Fresh &amp; experienced both can apply</li><li>Must be confident and target-oriented</li><li>Office Timing: 10:30 AM &ndash; 6:30 PM</li><li>Gender: Female</li></ul>Application Question(s):<ul><li>Are You Female?</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Outbound Sales Executive (Target-Based)

Raintree Spa & Salon

Are you a friendly, organized, and well-spoken individual with a passion for the beauty and wellness industry? Our luxury Spa &amp; Salon is looking for a bright and welcoming Front Desk Receptionist to join our team!Key Responsibilities:<ul><li>Greeting clients warmly and managing the check-in/check-out process.</li><li>Handling phone calls, booking appointments, and managing the salon schedule.</li><li>Answering client queries about services, pricing, and promotions.</li><li>Maintaining a clean, organized, and welcoming reception area.</li></ul>What We Are Looking For:<ul><li>Education: Minimum Matriculation (Matric) passed.</li><li>Communication: Well-spoken with excellent verbal communication skills (polite, clear, and confident).</li><li>Appearance: Well-groomed, presentable, and professional appearance (reflecting our beauty &amp; salon brand).</li><li>Skills: Basic computer skills and a positive, customer-first attitude.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary + performance-based incentives.</li><li>Friendly and luxurious work environment.</li><li>Exclusive discounts on salon and spa services.</li></ul>How to Apply: If you fit the description and want to be the face of our salon, we&rsquo;d love to hear from you!<ul><li>Walk-in Interviews: Monday to Friday, Time, e.g., 12:00 PM - 5:00 PM</li><li>WhatsApp: 03052140928</li><li>Location: DHA Phase 6 Karachi.</li></ul>Join our team and help us make our clients feel beautiful inside and out!Pay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Hiring: Female Junior Front Desk / Receptionist

Explore 24+ Call center receptionist in Karachi this July. Find roles across top companies and apply now to boost your career.