call center receptionist

Gulf Court Hotel Business Bay

Role Summary: The Call Center Agent serves as the first point of contact for guests, handling check-ins and check-outs, assisting with inquiries, and delivering a high level of customer service to ensure a memorable stay. The role involves efficient communication, problem-solving, and maintaining a positive atmosphere at the front desk.Key Responsibilities<ul><li>Greet guests warmly, process check-in and check-out, address any special requests or preferences, escort them to their rooms, and provide an overview of hotel services and amenities.</li><li>Update booking details, and ensure accurate records using hotel management software (e.g., Opera PMS).</li><li>Answer phone calls and emails, respond to guest inquiries, provide information about hotel services, and handle guest complaints or issues promptly.</li><li>Handle cash, credit card, and digital payments efficiently, maintain accurate transaction records, and assist guests with billing questions.</li><li>Handle VIP guests and special requests, coordinating personalized experiences like tour bookings, dinner reservations, and transportation arrangements.</li><li>Provide guests with local area information, arrange transportation, and coordinate any special requests such as dining reservations or tours.</li><li>Maintain daily reports, manage front desk logs, and update shift handover notes.</li><li>Answer incoming calls promptly and courteously, route calls to relevant departments or rooms, and manage guest wake-up calls and messages.</li><li>Provide guests with information on hotel amenities, services, and nearby attractions, and respond to guest inquiries over the phone.</li><li>Document guest requests and relay them to appropriate departments, including housekeeping, room service, and maintenance.</li><li>Follow hotel protocols for emergency situations, ensuring guest safety and calm communication.</li><li>Maintain call logs, record guest requests, and manage any other required documentation.</li><li>Address guest complaints promptly, ensuring they are resolved to the guest&rsquo;s satisfaction, and escalate issues when necessary.</li><li>Collect guest feedback, report on guest satisfaction metrics, and relay any areas of improvement to management.</li><li>Make follow-up calls or messages to ensure guest satisfaction during their stay and after check-out.</li><li>Assist with inventory checks for front desk supplies.</li><li>Coordinate with housekeeping and maintenance departments to ensure room readiness and address guest issues.</li><li>Uphold hotel policies and ensure compliance with health and safety regulations.</li></ul>Qualifications<ul><li>Minimum: High school diploma or equivalent.</li><li>Preferred: Diploma or degree in Hospitality Management, Tourism, or related field.</li><li>At least 1&ndash;2 years of experience in a front desk, receptionist, or customer service role, ideally in the hospitality industry.</li><li>Experience with high-end or luxury hotels can be advantageous for more prominent properties.</li><li>Fluent in English (essential), with additional languages (especially Arabic) being advantageous.</li><li>Familiarity with hotel management software (such as Opera PMS), basic computer skills, and comfort with email and phone communication.</li><li>Excellent communication, problem-solving abilities, and a warm, approachable demeanor.</li><li>Ability to handle multiple guest requests, prioritize tasks, and remain calm under pressure.</li><li>A professional, well-groomed appearance in line with the hotel&rsquo;s standards.</li><li>A positive, friendly attitude, cultural sensitivity, and attentiveness to guests' needs.</li></ul>Job Type: Full-timePay: AED1,450.00 - AED1,500.00 per monthExperience:<ul><li>customer service: 1 year (Required)</li><li>hotel and front office: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Call Center Agent - Arabic Speaking

ULS AllCare Health Services

About Us: ULS Allcare is a fast-paced, service-driven healthcare organization dedicated to improving patient outcomes and access to care. We are seeking a reliable and detail-oriented Call Center Dispatcher to join our team and help coordinate patient appointments and provider schedules efficiently.Job Summary: As a Call Center Dispatcher, you will play a key role in ensuring timely coordination between patients, providers, and field staff. You&rsquo;ll be responsible for managing incoming calls, scheduling appointments, routing providers, and addressing real-time issues that arise during the day.Key Responsibilities:<ul><li>Answer incoming calls in a professional and courteous manner</li><li>Schedule, confirm, and dispatch appointments for medical providers</li><li>Monitor provider routes and make real-time adjustments as needed</li><li>Communicate effectively with patients, providers, and staff to relay updates or changes</li><li>Maintain detailed call logs, appointment data, and dispatch records</li><li>Assist with coverage coordination and identify scheduling gaps</li><li>Handle patient concerns or service delays with empathy and urgency</li><li>Collaborate with clinical and administrative teams to ensure workflow efficiency</li></ul>Qualifications:<ul><li>High school diploma or equivalent (required); Associate&rsquo;s degree preferred</li><li>1+ year of experience in a dispatch, scheduling, or call center role (healthcare a plus)</li><li>Strong communication and problem-solving skills</li><li>Comfortable using scheduling software, EHRs, or dispatch tools (e.g., Practice Fusion, HouseCall Pro, etc.)</li><li>Ability to multitask and remain calm under pressure</li><li>Bilingual (Spanish/English) is required</li></ul>Schedule:<ul><li>30 hours per week Monday -Friday, 9:00 am to 5:00 pm</li><li>Occasional weekend or after-hours availability may be required</li></ul>How to Apply: Submit your resume through Indeed or email it to nsaucedo@ulsallcare.com. We look forward to speaking with you!Job Type: Part-timePay: $17.00 - $18.00 per hourExpected hours: 30 per weekBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Call center: 1 year (Preferred)</li></ul>Language:<ul><li>Fluent Spanish (Required)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li></ul>Work Location: In person

Call Center Customer Service Dispatcher

Ace Marketing

Ace MarketingFull Job DescriptionThe Call Center Representative will be responsible for providing excellent customer service by answering calls, resolving customer inquiries, and providing information about products and services. This is a full-time on-site role as a Call Center Representative located in Kar&#257;chi. The position requires computer literacy and excellent interpersonal skills to help maintain customer satisfaction.Skills<ul><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li></ul>Shift: Evening/ NightJob Types: Full-time, Part-time Pick &amp; Drop is available for femalesJob Types: Full-time, ContractPay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Call Center Agents/ CSR - 8pm to 3:30am (Females Only)

BPO PLUS

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul>Job Type: Part-timePay: Up to QAR1,750.00 per monthLanguage:<ul><li>English &amp; Arabic (Required)</li></ul>

Call Center Agent - Female

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul>Job Type: Full-timePay: Up to QAR3,500.00 per monthExperience:<ul><li>Cerner : 1 year (Required)</li></ul>Language:<ul><li>English &amp; Arabic (Required)</li></ul>

Call Center Agent- Healthcare

ADMIN to us

About Admin To Us:Admin To Us is a Human Resources services company with over 50 employees, operating from offices in Manchester (UK), Gujrat (Pakistan), and our newly launched office in Bahria Town, Rawalpindi. We support international clients, mainly in the UK, with staffing, support, and operational services.Role Overview:We&rsquo;re hiring an experienced and confident Call Center Representative to handle UK-based customer communication. This is a full-time, onsite role in our new Bahria office, requiring fluency in English and a professional demeanor on calls.Key Responsibilities:<ul><li>Handle inbound and outbound calls with UK clients and customers.</li><li>Communicate fluently in English with a neutral or British-accented tone.</li><li>Use CRM software, call center tools, email, and WhatsApp to manage leads and conversations.</li><li>Record customer interactions and manage data entry in CRM platforms.</li><li>Provide top-tier support and build strong customer relationships.</li><li>Collaborate with internal teams to ensure smooth operations and meet targets.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in a UK-based call center environment.</li><li>Fluent spoken English with a clear, understandable accent.</li><li>Excellent communication and interpersonal skills.</li><li>Familiarity with CRM tools, call software, and digital messaging platforms.</li><li>Confident in using computers and multi-tasking between tools.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Work in a modern, supportive environment with international exposure.</li><li>Office space in Daftarkhwan, Bahria Town &ndash; a top-tier professional hub.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Call Center Representative (UK Shift)

Premio Travel and Tours

Job Description:We are looking for a friendly and customer-focused Call Center Representative to join our team. The ideal candidate will handle incoming and outgoing calls, assist customers with inquiries, provide information about products or services, and resolve any issues in a professional manner.Responsibilities:<ul><li>Answer and manage customer calls promptly and courteously</li><li>Provide accurate information about products, services, or policies</li><li>Handle customer complaints or issues with patience and professionalism</li><li>Record and update customer information in the system</li><li>Meet performance goals and maintain a positive attitude</li></ul>Qualifications:<ul><li>High school diploma or equivalent</li><li>Good communication and listening skills</li><li>Basic computer skills</li><li>Ability to work in a fast-paced environment</li><li>Previous call center or customer service experience is a plus</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Representative- Male

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