call center receptionist

The Muse UAE Boutique Spa

Job Description: We are currently seeking a professional and customer-focused Call Center Agent with previous experience in the salon, beauty to join our growing team in the UAE. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and in-depth knowledge of salon services, treatments, and client care.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Respond to customer inquiries regarding salon services, bookings, products, and promotions.</li><li>Schedule appointments and manage bookings through the salon management system.</li><li>Provide detailed information about services, pricing, and availability.</li><li>Address customer concerns and ensure resolution to maintain satisfaction.</li><li>Promote services, upsell treatments, and inform customers about special offers.</li><li>Maintain accurate records of interactions and appointments.</li><li>Collaborate with salon teams to ensure seamless client experiences.</li></ul>Requirements:<ul><li>Proven experience in a call center or receptionist role, preferably within the salon or beauty industry in the UAE.</li><li>Strong knowledge of beauty treatments, salon services, and product offerings.</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Customer-focused with a polite, professional, and friendly attitude.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Proficiency in using booking software or CRM tools is an advantage.</li><li>Currently residing in the UAE with valid employment eligibility.</li></ul>Benefits:<ul><li>Competitive salary and performance incentives.</li><li>Training and career development opportunities.</li><li>Supportive and dynamic work environment.</li><li>Discounts on salon services and products.</li></ul>How to Apply:<ul><li>Send your Resume through WhatsApp: +971 2 546 5995</li></ul>Job Type: Full-time

Call Center Agent (with Salon Experience) Ladies Only

Radiante Multispeciality Skin & Laser Centre

Job Profile: Receptionist-cum-TelecallerDesignation: Receptionist-cum-Telecaller Location: Radiante Multispeciality, Om Vihar / Uttam Nagar Working Hours: 10 AM &ndash; 8 PM (or as per clinic requirement) Salary Range: &#8377;12,000 &ndash; &#8377;18,000 (depending on experience)1. Job PurposeTo manage front-desk operations, patient coordination, telecalling, and smooth communication between patients and doctors. The role ensures excellent patient experience and efficient clinic functioning.2. Key ResponsibilitiesA. Front Desk / Reception<ul><li>Greet patients warmly and register them.</li><li>Manage walk-in patients, waiting area, and queue system.</li><li>Guide patients towards doctor cabins, procedure rooms, payment desk etc.</li><li>Maintain cleanliness and professional presentation at the reception desk.</li><li>Maintain OPD register, daily footfall record, and appointment book.</li></ul>B. Telecalling &amp; Appointment Handling<ul><li>Call leads/patients for appointment confirmations.</li><li>Handle inbound calls: appointment fixing, inquiry handling, clinic information.</li><li>Follow daily lead-calling targets (fresh leads + follow-ups).</li><li>Maintain call logs, update lead status in CRM/Google Sheet.</li><li>Explain treatments, services, offers, camp details clearly to callers.</li></ul>C. Patient Coordination<ul><li>Assist patients with billing and documentation.</li><li>Inform patients about doctor timings, schedules, and waiting time.</li><li>Coordinate with Doctors, Technicians, Nurses, and Manager for smooth flow.</li><li>Collect patient feedback and update records.</li></ul>D. Administrative Support<ul><li>Maintain files, forms, consent letters, and reports.</li><li>Assist in marketing activities (SMS, WhatsApp broadcast, follow-ups).</li><li>Support the clinic manager in daily operational activities.</li></ul>3. Skills &amp; Qualifications Required<ul><li>Minimum 12th Pass / Graduate preferred</li><li>Good communication skills (Hindi &amp; English)</li><li>Basic computer knowledge (MS Office, WhatsApp, Google Sheets)</li><li>Polite and patient-friendly attitude</li><li>Experience in healthcare/clinic/hospital (preferred but not must)</li></ul>SOP (Standard Operating Procedure) for Receptionist-cum-Telecaller SOP 1: Opening Duty (Morning Routine)<ul><li>Reach 10&ndash;15 minutes before clinic opening.</li><li>Switch on lights, AC, and prepare the reception desk.</li><li>Open computer, login to CRM/Sheets/phone system.</li><li>Check today&rsquo;s appointment list.</li><li>Confirm scheduled appointments by calling.</li><li>Make sure all forms (registration, consent) are available.</li></ul>SOP 2: Handling Walk-In Patients<ul><li>Greet patient with a smile and say &ldquo;Welcome to Radiante Multispeciality, how may I help you?&rdquo;</li><li>Register the patient (name, age, phone, complaints).</li><li>Collect previous prescriptions/reports (if any).</li><li>Issue a token/queue number.</li><li>Inform the patient about waiting time.</li><li>Guide the patient to doctor&rsquo;s room when their turn arrives.</li></ul>SOP 3: Telecalling ProcessInbound Call Handling<ul><li>Answer the call within 3 rings.</li><li>Say:</li><li>&ldquo;Radiante Multispeciality, how can I assist you?&rdquo;</li><li>Provide correct info about:</li></ul><ul><li>Doctor timings</li><li>Services/treatments</li><li>Prices (general range only)</li><li>Appointments</li><li>Fix appointment and update record.</li><li>Share location on WhatsApp if requested.Outbound Calling</li></ul><ul><li>Check daily calling list from CRM/Sheet.</li><li>Call leads professionally.</li><li>Follow telecalling script (greeting &rarr; service &rarr; offer &rarr; appointment).</li><li>Mark status: Interested / Not Interested / Call Later / Confirmed.</li><li>Send reminder message 2 hours before appointment.</li></ul>SOP 4: Patient Billing &amp; Documentation<ul><li>Guide patient to billing counter when consultation/procedure is completed.</li><li>Ensure proper entry of:</li><li>Consultation fee</li><li>Procedure charges</li><li>Discounts/offers (if applicable)</li><li>Provide printed/WhatsApp bill.</li><li>Update records in daily closing sheet.</li></ul>SOP 5: Coordination With Doctors<ul><li>Inform doctor about patient queue and any urgent cases.</li><li>Communicate about scheduled procedures, special appointments.</li><li>Ensure all forms/consents are ready before any procedure.</li></ul>SOP 6: Complaint &amp; Feedback Handling<ul><li>Listen calmly to concerns.</li><li>Apologize politely for inconvenience.</li><li>Escalate major complaints to Clinic Manager immediately.</li><li>Note feedback in feedback register.</li></ul>SOP 7: Closing Duty<ul><li>Update daily register: Footfall, calls made, appointments booked.</li><li>Shut down computer, AC, lights.</li><li>Ensure cash collection is submitted to manager.</li><li>Organize the reception desk neatly.</li></ul>Job Type: Full-timePay: &#8377;12,000.00 - &#8377;18,000.00 per monthWork Location: In person

Receptionist cum telecaller

al waha for cars

Receptionist (Arabic &amp; English-Speaking Ladies) &ndash; 2 PositionsLocation: Mawater, Qatar &ndash; Service Center Employment Type: Full-timeAbout the RoleWe are looking for Arabic-speaking female Receptionists to join our Service Center in Mawater, Qatar. The ideal candidates will be the first point of contact for customers, handling front-desk operations, customer queries, and coordination with the service team. If you are professional, customer-focused, and can join immediately, we&rsquo;d love to hear from you!Key Responsibilities<ul><li>Welcome and assist customers at the Service Reception</li><li>Handle incoming calls, respond to customer inquiries, and provide accurate information</li><li>Manage customer appointments and prepare relevant documentation</li><li>Coordinate with Service Advisors to follow up on repair/service updates</li><li>Maintain and organize documents in the Archive Room</li><li>Support daily administrative and service desk tasks</li><li>Ensure high standards of customer satisfaction and communication</li></ul>Requirements<ul><li>Female Arabic speakers (preferably Arabic nationality)</li><li>Must be able to communicate in Arabic &amp; English (spoken &amp; written)</li><li>Previous experience in customer service, reception, or automotive service center is an advantage</li><li>Strong communication and interpersonal skills</li><li>Professional appearance and positive attitude</li><li>Ability to work in a fast-paced environment</li><li>Locally available in Qatar with valid documents (preferred)</li></ul>Job Type: Full-timePay: QAR4,500.00 - QAR5,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

Arabic Receptionist (Ladies) - Service Center

Dr Firas Dental & Orthodontic Center

Job description:A Call Center Agent primarily schedules patient appointments, handles patient inquiries about services and treatments, assists with insurance verification and questions, manages patient records, and provides follow-up support. They act as the main point of contact, requiring strong communication skills to explain procedures, address concerns, and maintain accurate patient information within the clinic's system.Responsibilities:A. Patient Complaints&middot; Receive and document patient complaints, ensuring all relevant details are recorded accurately and comprehensively. This includes gathering information about the nature of the complaint, the timeline of events, and any specific concerns raised by the patient.&middot; Conduct a thorough investigation of patient complaints by gathering necessary information from various sources, such as medical records, statements from healthcare providers and staff, and any other relevant documentation. This ensures a comprehensive understanding of the situation and helps in identifying any potential issues or areas for improvement.&middot; Maintain open lines of communication with patients throughout the complaint resolution process. This includes providing regular updates on the progress of their complaint, addressing any concerns or questions they may have, and ensuring their satisfaction with the outcome. This level of transparency and responsiveness helps build trust between the healthcare organization and the patient.&middot; Uphold confidentiality and handle sensitive patient information with the utmost care and in accordance with privacy regulations and organizational policies.B. Quality Checking&middot; Track the &lsquo;Patient Survey&rsquo; and encourage Front Desk to receive at least 10 submissions of google review per day&middot; Monitor the daily schedule for potential patient appointment delays. Liaise with the Front Desk to bring any delays to their attention and necessary action; coordinate with other departments to find a solution.&middot; Quality checking on team&rsquo;s incoming &amp; outgoing calls and submit report to Call Center TL for any discrepancies.&middot; Extract the expired and unclaimed approvals from the EMR system and conduct a checking on whether approvals are in need to be renewed or not.&middot; Pull reports from the EMR system and filter the data to those unclaimed approvals. Send the report to the call center team and give deadlines for completion.&middot; Ensure that no unclaimed approvals are forgotten or not followed up on to minimize the centers&rsquo; profit loss.&middot; Extract unanswered calls from the 3CX Call Management system, filter through the data to identify legitimate callers and send report to the call center team and give deadlines for completion on call back.&middot; Uproot missed and cancelled reports from the EMR system and refine the data to give final summary report to Call Center Team of those patients that need appointments.&middot; Obtain the No future Appointments list from the EMR system on a daily basis, filter the data and send the report to the Call Center Team for booking.&middot; Conduct Quality verification to confirm if the list is followed up on and reviewed by the Call Center. Report discrepancies or non-compliance to Call Center TL and Management.&middot; Coordinate with the Senior DA regarding the reception notes by compiling list of missing or late reception notes.C. KPI Reporting&middot; Maintain and submit summary reports for No Future Appointments (NFA), Unanswered Calls and Missed or Cancelled appointments on a weekly and monthly basis to the Call Center TL &amp; Management&middot; Evaluate the daily and weekly Patient Scheduling in EMRs&rsquo; Appointment page and monitor cancellations, missed appointments and appointment status.&middot; Raise any identified appointment concerns/issues and submit a summary report to the Call Center TL &amp; ManagementExperience:<ul><li>Dental Arabic Call Center: 1 year (Required)</li><li>Arabic Speaker is a must</li></ul>Job Type: Full-time

Call Center Agent ( Arabic/English Speaker) DENTAL EXPERIENCE

Madni Paper Mart

We are hiring Call Center Agents for our Urdu Call Center. The role involves handling inbound and outbound calls, assisting customers, and ensuring excellent communication and support.Responsibilities:<ul><li>Manage customer calls in Urdu (inbound &amp; outbound).</li><li>Provide accurate information and resolve customer queries.</li><li>Promote services/products where applicable.</li><li>Maintain a positive and professional attitude.</li><li>Work as part of a team to achieve targets.</li></ul>Requirements:<ul><li>Minimum 1 year of call center experience.</li><li>Good communication skills in Urdu.</li><li>Confidence, patience, and professionalism.</li><li>Basic computer knowledge.</li><li>Male candidates only.</li></ul>Benefits:<ul><li>Fixed Salary + Attractive Commission.</li><li>Growth opportunities with promotions &amp; bonuses.</li></ul>Job Type: Part-timePay: Rs35,000.00 - Rs75,000.00 per monthWork Location: In person

Call center Agents Required

Dicetek LLC

Call Center Agent - Emirati Fresh Graduate We are seeking customer-focused and professional Call Center Agents to join our banking team. The role is responsible for handling inbound and outbound calls, assisting customers with their banking needs, resolving queries, and ensuring excellent customer service while adhering to bank policies and compliance standards. Responsibilities <ul> <li>Handle inbound and outbound calls from customers in a professional and courteous manner.</li> <li>Respond to inquiries related to accounts, transactions, products, and services.</li> <li>Assist customers with digital banking platforms, card services, and loan queries.</li> <li>Record and escalate unresolved issues to the appropriate department.</li> <li>Maintain accurate records of customer interactions in the system.</li> <li>Ensure compliance with banking regulations, policies, and security protocols.</li> <li>Promote bank products and services when appropriate.</li> <li>Meet defined service level agreements (SLAs) and performance targets.</li> </ul> Qualifications & Skills <ul> <li>Bachelor's degree or diploma (preferably in Business, Finance, or related field).</li> <li>Previous experience in a call center or customer service role (banking experience preferred).</li> <li>Strong communication and active listening skills.</li> <li>Ability to handle high call volumes with patience and professionalism.</li> <li>Basic knowledge of banking products and services.</li> <li>Proficiency in MS Office and CRM/call center systems.</li> <li>Multilingual skills (Arabic & English preferred).</li> <li>Strong problem-solving skills and attention to detail.</li> </ul> Job Details <ul> <li>Seniority level: Not Applicable</li> <li>Employment type: Full-time</li> <li>Job function: Other</li> <li>Industry: IT Services and IT Consulting</li> </ul>

Call Center Agent - Emirati Fresh Graduate

Real Secure IT

Hiring Alert &ndash; Receptionist / Cold Calling ExecutiveLocation: Dubai, UAE Experience: Min. 1-year UAE experience Visa: Only Spouse Visa / Own Visa Employment: Full-timeAbout UsWe are a growing IT &amp; Business Solutions company in the UAE, focused on customer service and long-term client relationships. We are looking for a Receptionist / Cold Calling Executive to manage front-desk duties and support tele calling activities.Role SummaryA dual role involving Reception tasks and Tele calling. The ideal candidate is confident with excellent communication skills, organized, and able to manage multiple tasks while maintaining a professional attitude.Key Responsibilities<ul><li>Manage calls, visitors, couriers, and front-desk operations</li><li>Greet and assist visitors professionally</li><li>Make outbound cold calls and generate potential clients</li><li>Update CRM and follow up with clients</li><li>Schedule appointments and coordination for the sales team</li><li>Support sales documentation and basic office tasks</li></ul>Requirements<ul><li>1&ndash;2 years UAE experience (Receptionist / Tele sales)</li><li>Strong communication &amp; telephone etiquette</li><li>Ability to multitask and manage time efficiently</li><li>Proficiency in MS Office (Word, Excel, Outlook)</li></ul>Education<ul><li>Bachelor&rsquo;s Degree or Diploma (Business/Marketing preferred)</li></ul>Added Advantage Experience in IT, Real Estate, Banking, or service industries with prior Lead generation or appointment-setting experienceJob Type: Full-time

Receptionist - Cold Calling Executive

Search 10000+ Call center receptionist jobs near you this December. New roles added regularly across leading industries. Apply today.