call center receptionist

Dr Firas Dental & Orthodontic Center

General Description:The primary responsibility of the job holder is to handle patient inquiries and complaints.They will be responsible for responding to patient queries through various channels such as the center's social media platforms (Instagram, Google, Facebook, etc.), clinic phone via WhatsApp, and emails. Their role includes resolving problems directly or redirecting the concerns to the relevant department to ensure prompt resolution.Furthermore, the job involves assisting the Call Center Team Leader and Management by providing and analyzing reports on patient appointments, treatment flow, and call center improvements. The job holder should aim to ensure that patients have a positive customer service experience by analyzing and coordinating with the Team Leader and Management. This role directly reports to the CMO.Responsibilities:A. Patient Complaints&middot; Receive and document patient complaints, ensuring all relevant details are recorded accurately and comprehensively. This includes gathering information about the nature of the complaint, the timeline of events, and any specific concerns raised by the patient.&middot; Conduct a thorough investigation of patient complaints by gathering necessary information from various sources, such as medical records, statements from healthcare providers and staff, and any other relevant documentation. This ensures a comprehensive understanding of the situation and helps in identifying any potential issues or areas for improvement.&middot; Maintain open lines of communication with patients throughout the complaint resolution process. This includes providing regular updates on the progress of their complaint, addressing any concerns or questions they may have, and ensuring their satisfaction with the outcome. This level of transparency and responsiveness helps build trust between the healthcare organization and the patient.&middot; Uphold confidentiality and handle sensitive patient information with the utmost care and in accordance with privacy regulations and organizational policies.B. Quality Checking&middot; Track the &lsquo;Patient Survey&rsquo; and encourage Front Desk to receive at least 10 submissions of google review per day&middot; Monitor the daily schedule for potential patient appointment delays. Liaise with the Front Desk to bring any delays to their attention and necessary action; coordinate with other departments to find a solution.&middot; Quality checking on team&rsquo;s incoming &amp; outgoing calls and submit report to Call Center TL for any discrepancies.&middot; Extract the expired and unclaimed approvals from the EMR system and conduct a checking on whether approvals are in need to be renewed or not.&middot; Pull reports from the EMR system and filter the data to those unclaimed approvals. Send the report to the call center team and give deadlines for completion.&middot; Ensure that no unclaimed approvals are forgotten or not followed up on to minimize the centers&rsquo; profit loss.&middot; Extract unanswered calls from the 3CX Call Management system, filter through the data to identify legitimate callers and send report to the call center team and give deadlines for completion on call back.&middot; Uproot missed and cancelled reports from the EMR system and refine the data to give final summary report to Call Center Team of those patients that need appointments.&middot; Obtain the No future Appointments list from the EMR system on a daily basis, filter the data and send the report to the Call Center Team for booking.&middot; Conduct Quality verification to confirm if the list is followed up on and reviewed by the Call Center. Report discrepancies or non-compliance to Call Center TL and Management.&middot; Coordinate with the Senior DA regarding the reception notes by compiling list of missing or late reception notes.C. KPI Reporting&middot; Maintain and submit summary reports for No Future Appointments (NFA), Unanswered Calls and Missed or Cancelled appointments on a weekly and monthly basis to the Call Center TL &amp; ManagementWork with the Call Center TL for the creation and preparation of KPIs&middot; Evaluate the daily and weekly Patient Scheduling in EMRs&rsquo; Appointment page and monitor cancellations, missed appointments and appointment status.&middot; Raise any identified appointment concerns/issues and submit a summary report to the Call Center TL &amp; ManagementJob Type: Full-timeExperience:<ul><li>Dental Arabic Call Center: 1 year (Required)</li></ul>

Arabic Call Center Agent with experience in Dental Center

GenXe Tech

We are seeking female Call Center Executives who are confident, proactive, and eager to grow with our dynamic team in Lahore. You will be responsible for handling outbound calls, presenting our IT and digital services, and generating qualified leads or appointments for our sales team.Key Responsibilities<ul><li>Make outbound calls to potential clients using scripts provided.</li><li>Present our services clearly, confidently, and professionally.</li><li>Qualify leads and schedule appointments for the sales team.</li><li>Maintain accurate records of calls and leads in the CRM system.</li><li>Share suggestions to improve scripts and communication strategies.</li></ul>Services You&rsquo;ll Promote<ul><li>Website Development (WordPress, Shopify, Laravel)</li><li>E-Commerce Solutions</li><li>Mobile App Development</li><li>Custom Software &amp; ERP Systems</li><li>Digital Marketing &amp; Branding</li><li>SEO &amp; Social Media Marketing</li><li>IT Support &amp; AMC Services</li><li>Business Process Automation</li></ul>Requirements<ul><li>Only females may apply</li><li>1&ndash;2 years&rsquo; experience in telemarketing, cold calling, or call center work</li><li>Fluent in English with excellent communication skills</li><li>Strong interpersonal and listening abilities</li><li>Familiarity with CRM tools and computer basics</li><li>Self-motivated, target-driven, and eager to learn</li><li>Background in IT or digital services (preferred but not mandatory)</li></ul>Why Join Us?<ul><li>Supportive team environment with career growth opportunities</li><li>Attractive incentive structure for high performers</li><li>Be part of an innovative tech company working on exciting projects</li></ul>How to ApplySend your CV via WhatsApp at 0325-5566605 or apply directly here: wa.me/+923255566605 Location: Johar Town, Lahore Salary: PKR 35,000 &ndash; 80,000 (based on skills &amp; experience) + Incentives Timings: 10:00 AM &ndash; 6:30 PM (Mon&ndash;Sat, half-day Sat)Job Type: Full-timePay: Rs35,000.00 - Rs80,000.00 per monthExperience:<ul><li>cold calling, telemarketing, or call center: 1 year (Preferred)</li></ul>Language:<ul><li>fluent in spoken English (Required)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>

Female Call Center Executive

Medico Tech LLC

We are looking for female Fronters and Closers to join our professional call center team. The ideal candidates should be confident, motivated, and have excellent communication skills to engage with clients and achieve company goals.Responsibilities:Fronters:<ul><li>Good listening skills and attention to detail.</li><li>Strong communication skills in English</li><li>Confident, polite, and energetic on calls.</li></ul>Closers:<ul><li>Handle warm leads from fronters.</li><li>Build trust with clients and gather detailed information.</li><li>Close deals effectively.</li><li>Achieve sales and targets.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Strong communication skills.</li><li>Confident, polite, and energetic on calls..</li><li>Goal-oriented and motivated .</li><li>Basic computer knowledge (MS Office / CRM).</li><li>Previous call center/sales experience preferred.</li></ul>What We Offer:<ul><li>Salary range: 35,000 &ndash; 100,000 PKR (based on performance).</li><li>Attractive incentives &amp; bonuses.</li><li>Supportive and professional work environment for females.</li><li>Career growth &amp; promotion opportunities.</li></ul>Office Location: Murree Road, Opposite NADRA Office, above bank alfalah Rawalpindi Apply at: hr.aqenterprises@gmail.com WhatsApp: 0337-5714130Job Type: Full-timePay: Rs35,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Comfortable working night shift</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Female Fronter/verifier (Single Call BPO)

Optus Technology (AIRCELL)

Job description:We are HiringFemale Tele Sales Executive For Our Sales Department Offering Fixed handsome Monthly Salary + Monthly CASH bonus on per sales+ SPEACIAL Cash Slabs on achieving mature targetsThe candidates should have the following qualities:Fluency in English &amp; Confident Punctual &amp; EnergeticTiming 11:00 am to 7:00pm (Morning shift)Location -Al Hafeez Shopping Mall, Gulberg 3ONLY FEMALES CAN APPLY Do Call or share your CV on0323-0148575 Mehwish Khan HR ManagerJob Types: Full-time, Contract, Fresher Contract length: 12 monthsPay: Rs70,000.00 - Rs100,000.00 per monthExperience:<ul><li>Call center/BPO or relevant: 1 year (Preferred)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

BPO sales agent-call center---Females only

1AZ0 Marketing (Pvt) Ltd.

1AZ0 Marketing Pvt Ltd.Call Center RepresentativesRequired Skills:Take customer calls and provide accurate, satisfactory answers to their queries and concerns Call clients and customers to inform them about the company&rsquo;s new services Excellent communication skills in English language. Ability to work at Night Shift.Benefits: Fresh &amp; Experienced both can apply. We are offering training for fresh candidates. Candidates should have good English Communication.Females Candidates are encouraged to apply.Only 10 positions / vacancies are left. Salary: Rs 30,000 to Rs 40,000 /month (commission included.)Job Types: Full-time, Part-timeJob Types: Full-time, ContractPay: Rs35,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e-Iqbal, Karachi?</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Call Center Representatives/ CSR- International (Evening Shift)

Avedo – eine Marke der Ströer X GmbH

<div>Du wohnst in Antalya oder Umgebung und sprichst Deutsch? F&uuml;r unseren Standort Avedo Antalya suchen wir dich als Call Center Agent (m/w/d) in Teilzeit / Vollzeit. Starte jetzt und erhalte 300&euro; Startpr&auml;mie!* 
Deine Benefits<ul><li>
Festanstellung in Voll- oder Teilzeit (ab 30h/Woche)</li><li>
1.100&euro; netto Festgehalt + 4.500 TL Multinet</li><li>
p&uuml;nktliche Gehaltszahlung, inkl. variablem Bonus jeden Monat</li><li>
Einarbeitung und T&auml;tigkeit an unserem Standort Avedo Antalya (T&uuml;rkei)</li><li>
nach erfolgreicher Einarbeitung erh&auml;ltst du ein Zertifikat als Travel Industry Expert</li><li>
tolles Team und famili&auml;re, wertsch&auml;tzende Atmosph&auml;re</li><li>
gro&szlig;e Firmenfeste und individuelle Teamevents</li></ul>
Deine Aufgaben<ul><li>
telefonische und schriftliche Kundenbetreuung im Bereich Reisebuchung f&uuml;r einen namenhaften Auftraggeber</li><li>
Bearbeitung von Kundenanfragen wie Reklamationsbearbeitung und Zahlungsverkehr</li><li>
Umbuchung von Flug- und Reisedaten sowie Stornierungen</li><li>
Sicherstellung der Kundenbindung und Kundenzufriedenheit</li><li>
Dokumentation und Nachbereitung der Gespr&auml;che</li></ul> 
Dein Profil<ul><li>
sehr gute Deutschkenntnisse in Wort und Schrift (mind. C1)</li><li>
Englischkenntnisse w&uuml;nschenswert</li><li>
Erfahrung im Tourismus und Verkauf von Vorteil</li><li>
sicherer Umgang mit PC-Anwendungen (z.B. MS Office) von Vorteil</li><li>
ausgepr&auml;gte Servicementalit&auml;t und Kundenorientierung</li><li>
hohes Ma&szlig; an Lernbereitschaft, Engagement und Verantwortungsbewusstsein</li><li>
Bereitschaft zur Schicht- und Wochenendarbeit</li></ul> 
Haben wir dein Interesse geweckt? Dann ist Avedo Antalya dein neuer Arbeitgeber! Wir sind Spezialisten im Dialogmarketing und betreuen mit unseren &uuml;ber 30 Call Centern in Deutschland und Europa den direkten Kontakt zwischen Unternehmen und Kunden. Bewirb dich f&uuml;r als Call Center Agent (m/w/d) in nur wenigen Minuten. Wir freuen uns auf dich!<ul><li>Gilt f&uuml;r alle Neueinstellungen nach erfolgreich bestandener Schulungsphase. Dieser Bonus gilt nur f&uuml;r Bewerbungen bis zu 05.09.2025 und wird in zwei Teilen ausgezahlt: 150&euro; nach 4 Wochen und weitere 150&euro; nach drei Monaten.</li></ul>
S&auml;mtliche Bezeichnungen richten sich an alle Geschlechter.</div>

Call Center Agent (m/w/d) 300€ Startprämie

Universal speciality medical center

We are looking for a fluent Arabic-speaking Call Center Representative to join our healthcare center. You will be the first point of contact for patients, ensuring an excellent patient experience by providing accurate information, assisting with registrations, and resolving inquiries in a professional manner.Responsibilities:<ul><li>Handle patient inquiries via phone, email, and in person.</li><li>Schedule, confirm, and manage appointments in the hospital management system.</li><li>Assist patients with registration, insurance verification, and payment processing.</li><li>Provide accurate information about services, doctors&rsquo; availability, and procedures.</li><li>Coordinate with medical and administrative staff to ensure smooth patient flow.</li><li>Maintain patient confidentiality as per UAE healthcare regulations.</li><li>Handle patient feedback and complaints professionally, escalating when required.</li><li>Keep records updated in the hospital management software</li></ul>Requirements:<ul><li>Fluent in Arabic (spoken, reading, and writing) and proficient in English.</li><li>Previous experience in customer service, preferably in a healthcare setting in the UAE.</li><li>Knowledge of UAE healthcare system and insurance procedures is an advantage.</li><li>Excellent interpersonal and communication skills.</li><li>Strong computer literacy (Microsoft Office, CRM, or hospital management systems).</li><li>Ability to work under pressure and handle multiple tasks.</li><li>High level of empathy, patience, and cultural awareness.</li></ul>Job Type: Full-timePay: Up to AED2,000.00 per monthApplication Question(s):<ul><li>What Is Your Visa Status?</li></ul>Experience:<ul><li>UAE : 1 year (Preferred)</li></ul>

Call Center Representative (Arabic Speaking)

Search 6232+ Call center receptionist jobs near you this September. New roles added regularly across leading industries. Apply today.