call center recruiter

THE D LAS VEGAS

<p></p><div><div><div>Job Description</div></div><div>
Posted Wednesday, July 29, 2026, 2:00 AM</div><div><div><div><div><p><b>
Circa Hospitality Group</b></p></div></div><div><div><p><b>
Job Title: Call Center Agent</b><br>
<b>Company: Circa Hospitality Group</b><br>
<b>Location: 302 Building</b><br>
<b>Reports To:</b> <b>Call Center Manager</b></p><br>
<p></p>
<p><b>
POSITION OVERVIEW:</b></p>
<p>
As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room reservations, managing inquiries, and routing calls to the appropriate departments. You&rsquo;ll play a critical role in ensuring smooth communication and delivering outstanding service to guests across all properties.</p><br>
<p></p>
<p><b>
KEY RESPONSIBILITIES:
</b></p><ul><li>Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.</li>
<li>Act as a central operator by efficiently directing calls to the appropriate departments across all three properties.</li>
<li>Maintain up-to-date knowledge of hotel amenities, room types, rates, promotions, and property-specific details.</li>
<li>Navigate computer systems and software to access and manage customer data accurately.</li>
<li>Ensure a high level of professionalism and accuracy in all guest interactions.</li>
<li>Handle escalated or difficult calls with patience, empathy, and professionalism.</li>
<li>Perform data entry, and record-keeping as assigned.</li>
<li>Adhere to all company policies, procedures, and regulatory standards.</li>
<li>Meet and exceed quality assurance goals, productivity benchmarks, and customer satisfaction metrics.</li>
<li>Prioritize tasks and manage time effectively in a fast-paced, ever-evolving environment.</li>
<li>Stay current with internal updates, changes to procedures, and new promotions.</li></ul><br>
<p></p>
<p><b>
QUALIFICATIONS:</b></p>
<ul>
<li><b>Experience:</b> Previous call center or customer service experience required.</li>
<li><b>Communication Skills:</b> Strong verbal and written communication abilities. Bilingual (English/Spanish) is a plus.</li>
<li><b>Technical Skills:</b> Ability to navigate multiple computer applications and phone systems with ease.</li>
<li><b>Problem-Solving:</b> Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and efficiently.</li>
<li><b>Interpersonal Skills:</b> Ability to build rapport with guests and maintain composure under pressure.</li>
<li><b>Organizational Skills:</b> Excellent attention to detail and multitasking abilities.</li>
<li><b>Flexibility:</b> Willingness to work varying shifts, including weekends and holidays, based on business needs.</li>
<li><b>Adaptability:</b> Open to change, coachable, and quick to adjust to new procedures or environments.</li></ul><br>
<p></p>
<p><b>
BENEFITS:</b></p>
<ul>
<li>Competitive hourly pay</li>
<li>Health, dental, and vision insurance</li>
<li>Paid time off</li>
<li>Opportunities for growth and advancement</li>
<li>Employee discounts at Circa Hospitality Group properties</li></ul><br>
<p></p>
<p><b>
ABOUT CIRCA HOSPITALITY GROUP:
</b></p><p>Circa Hospitality Group is a dynamic and fast-growing company committed to creating exceptional guest experiences across all of our properties. Known for innovation and excellence in hospitality, we are building a centralized Call Center that will serve as the communication hub for all three of our properties. We're looking for professional, proactive, and customer-focused individuals to join our team as Call Center Agents.</p><br>
<p></p>
<p><b>
DISCLAIMER:<br>
</b></p><p><br>
This job description is intended to convey information essential to understanding the scope of the Call Center Agent role. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Management may modify duties and responsibilities as needed to meet the evolving needs of the company.</p></div></div></div></div><div></div><div><div><div><p>
Job Details</p></div><div><div><div><div><div><div><div><div><div>
Pay Type</div><div><b>
Hourly</b></div></div></div></div></div><div><div><div><div><div>
Education Level</div><div><b>
High School</b></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

CHG - Call Center - Agent

Gainwell Technologies

<div>
 Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
 <br/>
 <br/>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking a motivated and energetic individual to join our team in Baton Rouge, LA as a Provider Services Call Center Agent. In this role, you will assist healthcare professionals with billing requirements, policy questions, and other Medicaid-related inquiries. You'll be expected to research complex issues, maintain up-to-date knowledge of policies, and log all interactions accurately.
 <br/>
 <br/>
 This position requires excellent oral and written communication skills, strong customer service abilities, professional telephone etiquette, and a positive, patient attitude. Candidates should be self-starters who can multitask and solve problems effectively in a fast-paced environment. Proficiency in Microsoft Office and the ability to navigate multiple computer systems is essential.
 <br/>
 <br/>
 <strong>
  Your role in our mission
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle a high volume of inbound calls and provide accurate assistance to healthcare providers.
  </li>
  <li>
   Meet and maintain performance standards, including resolving 92% of provider calls within 3&ndash;5 minutes, as required by contract.
  </li>
  <li>
   Communicate professionally and efficiently with providers to resolve issues.
  </li>
  <li>
   Accurately log and track all call interactions in the designated call tracking system.
  </li>
  <li>
   Support team objectives and collaborate with coworkers to meet departmental goals.
  </li>
  <li>
   Demonstrate strong multitasking and information retention abilities in a high-paced environment.
  </li>
  <li>
   Maintain effective and professional relationships with clients, coworkers, providers, and members.
  </li>
  <li>
   Adhere to scheduled work hours and maintain consistent attendance.
  </li>
  <li>
   Uphold HIPAA compliance and ensure confidentiality of sensitive information.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We're Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or equivalent (GED)
  </li>
  <li>
   1&ndash;2 years of experience in customer service or a call center environment; healthcare experience preferred
  </li>
  <li>
   Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
  </li>
  <li>
   Experience working with Medicaid programs preferred
  </li>
  <li>
   Familiarity with medical claims processing or review preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Should Expect In This Role
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   Schedule: This is primarily a remote position; however, candidates must reside within driving distance of our Baton Rouge office (8591 United Plaza Blvd, Suite 270, Baton Rouge, LA 70809). . The standard work hours are Monday through Friday, 8:00 AM to 5:00 PM CST.
  </li>
  <li>
   Training: A comprehensive training program will be provided prior to onboarding. Training typically lasts 6 to 8 weeks.
  </li>
  <li>
   Assessment Requirement: Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.
  </li>
  <li>
   Video Interview Requirement: Candidates must use a webcam for all interviews and during the first week of orientation.
  </li>
  <li>
   Internet Requirements (for remote work):
  </li>
  <ul>
   <li>
    A broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload is required.
   </li>
   <li>
    Higher speeds are recommended to ensure optimal performance.
   </li>
   <li>
    To test your internet speed, go to Google and search: &ldquo;Internet Speed Test.&rdquo;
    <br/>
   </li>
  </ul>
 </ul>
 &ldquo;This posting is intended for pipelining. We will accept applications on an ongoing basis.&rdquo;
 <br/>
 <br/>
 The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
 <br/>
 <br/>
 We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
 <br/>
 <br/>
 <em>
  Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
 </em>
</div>


Call Center Representative - Baton Rouge, LA - Remote

CIB BANK

<ul><li><b>Company Description</b></li></ul><p>CIB is one of Egypt&rsquo;s leading banks, known for its dynamic work environment, professional growth opportunities, and commitment to employee development.</p><p><b>Role Description</b></p><p>The Contact Center Representative is a full-time, on-site role based in 6th of October. This opportunity is ideal for fresh graduates looking to start their career in the banking sector. The role involves handling customer inquiries, providing support and assistance, resolving complaints professionally, and delivering an excellent customer experience through phone communication.</p><p>The representative will work closely with different departments to ensure customer satisfaction, maintain accurate records, and follow banking policies and procedures in a fast-paced and professional environment.</p><p><b>Working hours and days off are rotational shifts.</b></p><p><b>Qualifications</b></p><ul><li>Graduates only</li><li>Bachelor&rsquo;s degree is required</li><li>English level: B2 or higher</li><li>Strong communication and problem-solving skills</li><li>Presentable and customer-oriented personality</li></ul><p><b>What We Offer</b></p><ul><li>Medical Insurance</li><li>Social Insurance</li><li>Profit Sharing</li><li>Transportation Provided</li><li>Attractive Salary Package</li><li>Rotational Shifts</li><li>Career Growth Opportunities</li></ul><p>Pay: E&pound;21,000.00 per month</p><p>Application Question(s):</p><ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul><ul><li>Does your Mother hold a university degree?</li></ul><ul><li>Does your father hold a university degree?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

CIB Call center

Telelinkz

<p>We are seeking a dynamic and experienced Recruitment Specialist with a strong background in BPO hiring to lead our recruitment and HR operations. The ideal candidate must be capable of handling multiple hiring campaigns simultaneously, maintaining a strong LinkedIn presence, and ensuring end-to-end recruitment delivery for various departments.</p><p><b>Key Responsibilities:</b></p><ul><li><b>BPO Recruitment: </b>Manage the complete recruitment cycle for call center, ensuring timely hiring based on business needs.</li><li><b>Talent Sourcing: </b>Proactively source candidates through LinkedIn, Indeed, job portals, referrals, and direct outreach.</li><li><b>Multi-position Hiring: </b>Handle multiple open roles across various departments.</li><li>Candidate Screening: Conduct interviews, shortlisting, and initial assessments to identify the right fit for each position.</li><li><b>HR Operations: </b>Assist in onboarding, maintaining employee records, and coordinating with departments for staffing needs.</li><li><b>Employer Branding:</b> Build and maintain a strong company image on LinkedIn and other platforms to attract top talent.</li><li><b>Team Collaboration:</b> Work closely with department heads to forecast hiring needs and streamline recruitment processes.</li><li><b>Compliance:</b> Ensure all HR practices comply with company policies and relevant labor regulations.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in BPO/call center hiring</li><li>A strong LinkedIn profile and experience in professional networking</li><li>Excellent communication and interpersonal skills</li><li>Ability to multi-task and prioritize recruitment needs across departments</li><li>Proficient in using recruitment tools, HR software, and spreadsheets</li><li>Bachelor's degree in HR, Business Administration, or a related field (Master&rsquo;s is a plus)</li></ul><p><b>Shift availability:</b></p><ul><li><b>Night Shift only (6 pm to 3 am) </b></li><li><b>Company-provided transport facility for Females</b></li></ul><p>Pay: Rs80,000.00 - Rs200,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of experience do you have in BPO/Call Center recruitment?</li><li>How many positions do you typically manage at the same time?</li><li>How many hires have you successfully closed in a single month?</li><li>Do you have experience using LinkedIn Recruiter or LinkedIn for talent sourcing?</li><li>Are you comfortable working the Night Shift (6:00 PM &ndash; 3:00 AM)?</li><li>What is your current monthly salary (PKR)?</li><li>Please share the link to your LinkedIn profile.</li></ul><p>Work Location: In person</p>

Talent Acquisition Executive

Revvity

<div><div><p>Revvity</p>
<p>Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world&rsquo;s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we&rsquo;re able to push boundaries in pursuit of better human health.</p>
<p>Find your future at Revvity.</p>
</div><div><p><b>Summary:</b></p>
<p>ViaCord, a Revvity Company, provides newborn stem cell preservation services for expectant families. Newborn stem cells are a valuable source of non-controversial stem cells( opens in new window); the building blocks of our blood and immune systems. The value and benefits of stem cells found in umbilical cord blood are clear; cord blood collection saves lives today and medical researchers are exploring new uses for umbilical cord blood stem cells for tomorrow, including diabetes, heart disease, and stroke.</p>
<p></p><p>Our Customer Service team is critical to the success of preserving the stem cells. They assist parents throughout the delivery process with any questions and also are responsible for ensuring the safe delivery of the stem cells to our laboratory facility.</p>
<p></p><p>We are currently looking for enthusiastic people to join our growing team! This is a great opportunity for an individual to join an organization that provides growth opportunities for individuals looking to build a career in the biotech sector.</p>
<p></p><p><b>Responsibilities:</b></p>
<ul><li>Provide customers, both internally and externally, with a high level of service with regards to all inquiries, orders and shipments</li>
<li>Handle all inbound CS calls, perform outbound calls, and correspondence as needed to ensure customer satisfaction</li>
<li>Respond to all customer contacts promptly, efficiently and accurately</li>
<li>Build and maintain customer relationships</li>
<li>Assist clients and medical staff throughout the delivery life cycle of ViaCord&rsquo;s service</li>
<li>Must showcase ability to successfully resolve cross functional customer issues including order discrepancies, complaints, billing and shipping issues</li>
<li>Assure quality, integrity and accuracy of client information (including review, processing, and database entry)</li>
<li>Assist in rollout and support of best practice initiatives by means of training and coaching</li>
<li>Partner with Customer Service Management to deliver formal new hire training as directed</li>
<li>Assist in maintaining Service Level in Customer Service by participation in inbound call queue</li>
<li>Partner with CS Management to implement necessary call center changes as result of customer feedback</li>
<li>Ensure timely completion of non-phone tasks by agents such as board-check, filing, fax checking, and email claims</li>
<li>Handle escalated customer issues as needed. All applicable follow-up must be conducted within a timely manner</li>
<li>Promote an open communication model and positive work environment</li>
<li>Participate in Continuous Improvement projects with the Department</li>
<li>Must be able to develop , write, and edit a Work Instruction and Standard Operating Procedure through the Change Control process</li>
<li>Participate in a cross functional initiatives and projects</li>
<li>Participate in Customer Service On-Call Program</li>
</ul><p></p><p><b>Basic Qualifications
</b></p><ul><li>Bachelor&rsquo;s degree</li>
<li>2+ years&rsquo; experience in customer service and/or contact center (consumer market)</li>
</ul><p>OR</p>
<ul><li>Associate degree</li>
<li>4+ years&rsquo; experience in customer service and/or contact center (consumer market)</li>
</ul><p></p><p><b>Preferred Qualifications
</b></p><ul><li>Proven understanding of fundamental call center metrics and performance management techniques</li>
<li>Must have strong interpersonal, customer service and phone skills</li>
<li>Must be highly reliable and motivated to excel</li>
<li>Ability to work with cross-functional departments; experience working with teams</li>
<li>Ability to communicate effectively (both written &amp; orally)</li>
<li>Ability to handle multiple tasks with adherence to deadlines</li>
<li>Superior planning, organizational, and time management skills to effectively allocate and manage resources</li>
<li>Basic typing, computer skills and data entry experience preferred (proficiency with Microsoft Office and familiarity with Siebel database a plus)</li>
<li>No client or employee complaints against Rep for inappropriate behavior or handling of a situation</li>
<li>Full Time: Monday through Friday</li>
<li>Ability to work at least one on-call shift a month</li>
</ul><p></p><p><i>The base salary range for this full-time position is $49,000 - 65,000. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</i></p>
<p></p><p><i>Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.</i></p><br>
<br>
<p></p><p><b>What do we offer?</b><b>
</b></p><p>We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:</p>
<p></p><ul><li>Medical, Dental, and Vision Insurance Options</li>
<li>Life and Disability Insurance</li>
<li>Paid Time-Off</li>
<li>Parental Benefits</li>
<li>Compassionate Care Leave</li>
<li>401k with Company Match</li>
<li>Employee Stock Purchase Plan</li>
</ul><p></p><p>Learn more about Revvity&rsquo;s benefits by visiting our Bswift( opens in new window) page. Log-In instructions are provided towards the bottom of the Bswift page.</p>
<p></p><p><i>For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.</i></p></div></div><p></p>

Customer Service Representative (REMOTE: 10:30am-7pmEDT)

Essentia Health

<div><div><div><h3 class="jobSectionHeader"><b>Licensure/Certification Qualifications:</b></h3>
<h1 class="jobSectionHeader"><b>Radiology &ndash; Day Shift (Casual)</b></h1>
<h2 class="jobSectionHeader"><b>Duluth, MN</b></h2>
<p></p><p><b>PRACTICE SPECIFICS</b></p>
<ul><li><p>Seeking Radiologist, <i>with or without</i> fellowship training, willing to provide general diagnostic radiology coverage on an as-needed basis</p></li>
<li><p>Group consists of 16 radiologists including subspecialists in interventional, breast imaging, neuroradiology, musculoskeletal and body imaging</p></li>
<li><p>Separate night shift and separate IR call</p></li>
<li><p>State-of-the-art technology including 4 MRIs, 4 CTS, PET CT, Nuclear Medicine, ultrasound, single plane &amp; biplane Angio suites, new PACs and Powerscribe voice recognition</p></li>
<li><p>Multi-specialty group practice in an integrated health system</p></li>
<li><p>Mix of onsite &amp; remote reading for improved work/life balance</p></li>
<li><p>Compensation well above national average</p></li>
<li><p>Experienced, collegial team willing to provide mentorship and foster professional growth</p></li>
</ul><h3 class="jobSectionHeader"><b>REQUIREMENTS</b></h3>
<ul><li><p>BC/BE Radiology</p></li>
<li><p>Basic procedural skills such as paracentesis, thoracentesis, lumber puncture, MSK injections</p></li>
</ul><h3 class="jobSectionHeader"><b>LOCATION</b></h3>
<ul><li><p>Brand new St. Mary&rsquo;s Medical Center, opened July 2023</p></li>
<li><p>Duluth, MN &ndash; located at the westernmost tip of Lake Superior. Known for its access to the great outdoors and active lifestyle</p></li>
<li><p>120 miles north of Minneapolis/St. Paul metropolitan area</p></li>
<li><p>Local airport</p></li>
<li><p>Regional service area: 460,000</p></li>
<li><p>Duluth population: 86,000</p></li>
</ul><h3 class="jobSectionHeader"><b>COMPENSATION</b></h3>
<ul><li><p>$3,500 per shift Hired candidates may be eligible to receive additional compensation in the form of bonuses, quality incentives or production-based compensation.</p></li></ul><p><br>
</p><p><b>Search or Apply online at </b><b>www.essentiahealth.org/careers</b><b> or contact:</b></p>
<p><b>Laurie Swor, Senior Physician Recruiter</b></p>
<p><b>Phone (work): 218-786-1774</b></p>
<p><b>Email: Laurie.Swor@EssentiaHealth.org</b></p>
</div></div><p></p><div>Employee Benefits at Essentia Health: At Essentia Health, we&rsquo;re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.
</div><div><b>Job Location:</b> Building B - St Marys Medical Center
</div><div><b>Shift Rotation:</b> Day/Night Rotation (United States of America)
</div><div><b>FTE:</b> 0</div></div>

PHYSICIAN - Radiologist - (CASUAL) - Duluth, MN

Northwest Bank

<div>NY0705 NY Region Business Office<p></p><p><b><br>
Job Description</b></p><p></p><div><p><b>
Start Your Career Where Support Meets Opportunity</b></p><p>
Looking for more than just a job? At our Contact Center, you&rsquo;ll find a community that invests in <i>you</i>. With 4&ndash;6 weeks of personalized training, hands-on support from experienced leaders, and a team that&rsquo;s always got your back, you&rsquo;ll be set up for success from day one. Our ergonomic, wellness-focused workspaces help you feel your best&mdash;so you can do your best. And with most of our Supervisors starting in this very role, your future here is full of possibility.</p><p></p><p>
Thank you for your interest in employment at Northwest Bank! Submitting an application to this job posting allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants should also directly apply to any current open positions of interest to ensure consideration.</p><p></p><h2 class="jobSectionHeader"><b>
DESCRIPTION</b></h2></div><p></p><div><p>
Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services.</p><p>
Northwest Bank's Contact Center is open Monday through Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 1:00 PM and is closed regular bank holidays. You can expect to work evening shifts and Saturday hours on a rotating basis.</p><p>
Contact Center Specialists are eligible for a shift differential for hours worked after 5:00 PM.</p><p></p><p><b>
ESSENTIAL FUNCTIONS:</b></p><ul><li>
Meet productivity standards and complete work in a timely manner</li><li>
Ensure compliance with scheduling requirements and attendance standards</li><li>
Maintain client and Northwest confidentiality</li><li>
Meet service level standards</li><li>
Achieve Contact Center performance standards</li><li>
Serve as a Contact Center orientation trainer</li><li>
Identify and resolve customer problems in an efficient manner</li><li>
Gather and analyze information skillfully and develop alternative solutions</li><li>
Manage difficult or emotional customer situations</li><li>
Respond promptly to customer needs</li><li>
Respond to requests and meet commitments</li><li>
Speak clearly and persuasively in positive or negative situations</li><li>
Educate clients on the benefits of Northwest products and services</li><li>
Approach others in a tactful manner and reacting well under pressure</li><li>
Demonstrate accuracy and thoroughness</li><li>
Look for ways to improve and promote quality</li><li>
Demonstrate excellent listening and interpretative skills</li><li>
Demonstrate the ability to establish collaborative customer relationships in a fast paced environment</li><li>
Aim to resolve customer inquiries utilizing a First Call Resolution approach</li><li>
Appropriate use of established call policies and procedures and scripts</li><li>
Provide support of Northwest technical products and services</li><li>
Ability to troubleshoot online access issues</li><li>
Make all outbound calls as delivered and instructed in an efficient manner</li><li>
Document results as instructed</li><li>
Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>
Work as part of a team</li><li>
Work with on-site equipment</li></ul><p></p><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES:</b></p><ul><li>
Ability to establish effective working relationships among team members and participate in solving problems and making decisions</li><li>
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written</li><li>
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information</li><li>
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information</li><li>
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas</li><li>
Knowledge of Northwest products and services</li><li>
Knowledge of computer, mobile app and bill pay systems</li><li>
Knowledge and proficiency of debit and credit card systems</li><li>
Knowledge of Northwest&rsquo;s automated system</li></ul><p></p><p><b>
QUALIFICATIONS:</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><b>
Education:</b></p><ul><li>
High School Diploma or Equivalent preferred</li><li>
Associate Degree in Related Subject preferred</li></ul><p></p><p><b>
Work Experience:</b></p><ul><li>
Customer Service Experience preferred</li><li>
Good Technological Background preferred</li></ul><p></p><p><b>
COMPENSATION:</b></p><p>
The pay range for this position is generally $16.50 to $18.50 per hour. Shift differentials are provided for hours worked outside of standard office operations. Actual pay is based on various factors including but not limited to the successful candidate&rsquo;s experience, skills, and knowledge. Benefits are also available.</p><p></p><p>
#LI-HK1</p></div><p></p><p><br>
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</p></div>

Contact Center Specialist I - Buffalo, NY

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