call center representative admissions

University of Greater Manchester Islamabad

<div>
 
 
 About Us:
 
 
 
 
 
 
 The University of Greater Manchester, Islamabad (formerly University of Bolton &ndash; Greater Manchester, Islamabad) is Pakistan&rsquo;s first HEC-approved foreign university. Renowned for academic excellence, innovation, and a strong student-centric ethos, the university is committed to delivering globally benchmarked education within a diverse and inclusive campus environment. As part of our continued academic expansion, we invite applications from accomplished academics and academic leaders to join our growing community.
 
 
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 You will contribute to the comprehensive admissions procedure for applicants, spanning from initial engagement to final enrollment. You will serve as the primary liaison for applicants, encompassing assistance for prospective students in submitting their applications by providing personalized support via telephone, email, and web chat. Collaborating closely with fellow admissions team members, you will ensure the application process is conducted efficiently and equitably for all candidates.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 ● Efficiently manage inbound and outbound calls on and from designated numbers, ensuring prompt and professional responses.
 
 
 ● Address inquiries, resolve issues, and provide accurate information about university programs, services, and procedures.
 
 
 ● Maintain meticulous records of all inbound and outbound calls within a centralized database for subsequent analysis and review.
 
 
 ● Actively engage in follow-up communications with potential leads through outbound calls, employing persuasive techniques to foster interest and engagement.
 
 
 ● Respond to inquiries and messages received from visitors via the Live Chat feature on our website, ensuring timely and accurate communication.
 
 
 ● Employ effective persuasion strategies to convert potential leads into completed applications, driving the success of our outreach efforts.
 
 
 ● Offering high-quality customer service to all applicants, at all stages of the application process.
 
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 
 ● Excellent verbal and written communication skills.
 
 
 ● Previous experience in a call center environment.
 
 
 ● Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
 
 
 ● Excellent customer service and problem-solving skills.
 
 
 ● Ability to empathize and develop rapport with individuals applying to the University.
 
 
 ● A high level of attention to detail and accuracy.
 
 
 
 
 
 
 
 
 
 Application Process:
 
 
 
 Interested candidates are invited to email their resumes to
 
 humanresources@uobislamabad.com.
 
 Please mention the job title for which you are applying in the subject of the email. Only shortlisted candidates will be contacted for interviews.
 
 
 
 
 
 UGMI is an equal opportunity employer and encourages applications from individuals of all backgrounds.
 
 
 
 
</div>

Call Center Representative | Admissions

Al Khial Cleaner

We are looking for a smart, confident, and customer-focused Female Customer Service Representative to join our growing team. This role is different from a typical call center job&mdash;you will be providing dedicated customer support for our clients in the Gulf region, handling genuine customer inquiries, service bookings, and operational coordination rather than random cold calling campaigns.This is an excellent opportunity for individuals who want to build a long-term career in customer service while working in a professional environment connected with multinational clients. We believe in investing in our employees and rewarding loyalty, dedication, and performance.As you grow with our company, your value grows with us. Employees who stay committed and perform well are highly appreciated and have excellent opportunities for promotion and career advancement.Fresh graduates are encouraged to apply with confidence if they have strong communication skills and a willingness to learn.Why Join Us?<ul><li>Permanent full-time job opportunity</li><li>Chance to work with multinational clients in the Gulf region</li><li>Excellent career growth and promotion opportunities</li><li>Professional and supportive office environment</li><li>Long-term employees are highly valued and rewarded</li><li>Great opportunity for fresh graduates to start their careers</li><li>Market Competitive salary plus commission</li></ul>Key Responsibilities:<ul><li>Answer inbound calls from customers regarding service/product inquiries</li><li>Communicate with customers professionally via phone calls and WhatsApp</li><li>Schedule appointments and coordinate with field teams for pickup/delivery services</li><li>Maintain and update customer databases accurately</li><li>Manage Cash on Delivery (COD) and online payment records</li><li>Use Google Maps to identify customer locations and assist field teams</li><li>Continuously update product and service knowledge</li><li>Handle customer concerns professionally and resolve issues efficiently</li><li>Support sales efforts by engaging customers and promoting services when required</li></ul>Job Requirements:<ul><li>Excellent communication skills in English</li><li>Strong interpersonal and problem-solving abilities</li><li>Ability to prioritize tasks effectively</li><li>Patience and confidence while dealing with customers</li><li>Good sales and customer handling skills</li><li>Working knowledge of computer software and data entry systems</li><li>Proficiency in WhatsApp, phone handling, and Google Maps</li><li>Ability to work under pressure and handle customer complaints professionally</li><li>Previous experience in a delivery company or call center will be preferred</li></ul>Job Details:<ul><li>Job Type: Full-Time</li><li>Shift: Day Shift (Office Based Only)</li><li>Working Hours: 12 Hours</li><li>Location: Bahria Town, Islamabad</li></ul>Recruitment Process:Shortlisted candidates should be prepared for:<ul><li>Initial Online Interview</li><li>Final Face-to-Face Interview at our Islamabad Office</li></ul>If you are motivated, career-focused, and ready to grow with a company that values long-term employees, we encourage you to apply today.Pay: From Rs50,000.00 per monthExperience:<ul><li>Customer Services: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Female Customer Services Representative

ibex

<div>
 
 
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 &nbsp;
 
 
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 &nbsp;
 
 
 
 
 Having prior experience in dealing with international customers - even better if they were based in USA - is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 &nbsp;
 
 
 
 
 
 PS
 
 &nbsp;A sense of humor would help too!
 
 
 &nbsp;
 
 
 
 
 Disclaimer
 
 &nbsp;
 
 
 
 This is not a sales-based job.
 
 
 &nbsp;&nbsp;
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 
 </li>
 <li>
 
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 
 </li>
 <li>
 
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 
 </li>
 <li>
 
 Providing alternatives to products/items, which are not available on the ecommerce website
 
 </li>
 <li>
 
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 
 </li>
 <li>
 
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 
 </li>
 <li>
 
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 
 </li>
 <li>
 
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 
 </li>
 <li>
 
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 
 </li>
 <li>
 
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 
 </li>
 <li>
 
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 
 
 </li>
 <li>
 
 Exceptional verbal communication skills in English is a must
 
 </li>
 <li>
 
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 
 </li>
 <li>
 
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 
 </li>
 <li>
 
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 
 </li>
 <li>
 
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 
 </li>
 <li>
 
 Experience using CRM systems is a bonus
 
 </li>
 <li>
 
 
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 
 
 &nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 
 It is a full-time ibex. job opening in Pakistan
 
 </li>
 <li>
 
 The role will be on-site in one of ibex. office in Islamabad
 
 </li>
 <li>
 
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 
 </li>
 <li>
 
 
 Perks &amp; Benefits 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including
 
 
 
 <ul>
 <li>
 
 Customer Service Representative Supervisors/ Team Lead
 
 </li>
 <li>
 
 Office Administrator / Operations Coordinator
 
 </li>
 <li>
 
 Training Specialists
 
 </li>
 <li>
 
 Cross-campaign growth for more exposure
 
 </li>
 <li>
 
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 </li>
 </ul>
 
 &nbsp;
 
</div>

Customer Success Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 It is a full-time ibex. job opening in Pakistan
 </li>
 <li>
 The role will be on-site in one of ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 </li>
 <li>
 Exceptional verbal communication skills in English is a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 </li>
 </ul>
</div>

The Millennium University College

&middot; Conducting promotional presentations and activities at various forums/schools/academies to create awareness about TMUC Brand, academic programmes at TMUC being the Institution of choice for students.&middot; Ensuring student recruitment and retention is on track as per the set annual targets assigned to each TMUC location.&middot; Process all types of applications regarding admissions and scholorships.&middot; Emotionally and psychology supporting students and ensuring their overall mental well being&middot; Maintaining Counseling records and handling of walk-ins and queries.&middot; Responding to student related and parent queries.&middot; Coordinating and establishing a communication channel with students, teachers and management through text messages, phone calls and emails.&middot; Staying updated with latest recruitment policies, deadlines, other admission information posted on partner institution portals and communicating these changes to students and teachers.&middot; Coordinating and maintaining relationships with different universities&middot; Admission counselling, processing and follow up. Dealing with admission queries through various modes (Calls, SMS, email, walk in, social media, and website).&middot; Maintain/update confirmed and prospective student&rsquo;s lists as per the shared template. Follow-up prospective students for conversions.&middot; Reconciling ERP student recruitment numbers with actual admissions on monthly basis.&middot; International liaison (Especially with UOL for nationwide queries).&middot; Reporting daily/weekly/monthly/annually basis on the shared reporting templates regarding admissions.&middot; Maintaining and updating admissions collateral and resources.&middot; Providing support in organising an HR/CEO forums.&middot; Updating admission related information on all notice boards.&middot; Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Marketing Related:&middot; Networking with the HR departments of leading local organizations in different industries to create awareness of the TMUC brand name.&middot; Working on Marketing and Business Development strategies of the various programmes taught at TMUC.&middot; Formulate the Marketing Plan for the year to enhance the brand name of TMUC.&middot; Undertaking activities to increase awareness of TMUC amongst prospective partners.&middot; Providing TMUC with market intelligence and advising on appropriate actions.&middot; Increase TMUC&rsquo;s profile in the media in Pakistan. This may include placing articles in relevant media, advising on media interests and angles and writing articles.&middot; Providing support to Senior Management and marketing / promotional areas as required. Supporting the development of the qualifications and programmes portfolio at TMUC.&middot; Conduct research to identify prospective transnational qualifications to add to TMUC portfolio and form collaborative partnerships with foreign institutions.&middot; Undertaking any other tasks appropriate to this level of responsibility.&middot; Handling digital marketing and all social media channels for promoting TMUC brand&middot; Organize outreach activities at educational institutions, expos, academies etc.Pay: Rs80,000.00 - Rs130,000.00 per monthWork Location: In person

Admission & Outreach Counsellor

AsSuffa School of Excellence

We are seeking a detail-oriented and analytical Data Analyst to support the institute in making data-driven decisions. The ideal candidate will collect, organize, analyze, and interpret institutional data related to students, admissions, academics, and operations, and present insights in a clear and actionable format.Key Responsibilities<ul><li>Collect and organize data from different departments of the institute</li><li>Analyze student performance, admissions, attendance, and operational data</li><li>Prepare reports, dashboards, and visual summaries for management</li><li>Identify trends, patterns, and insights from institutional data</li><li>Maintain data accuracy, consistency, and confidentiality</li><li>Support decision-making through data insights and reporting</li><li>Create weekly/monthly/annual analytical reports</li><li>Clean and structure raw data for analysis and reporting purposes</li><li>Work with administrative teams to improve data systems and reporting processes</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience as a Data Analyst or similar role</li><li>Strong analytical and problem-solving skills</li><li>Good understanding of data interpretation and reporting</li><li>Attention to detail and accuracy in handling data</li><li>Ability to present data in clear and understandable formats</li></ul>Strong computer skills, including:<ul><li>Microsoft Excel</li><li>Google Sheets</li><li>Microsoft Power BI</li><li>Tableau</li></ul>Preferred Qualifications<ul><li>Bachelor&rsquo;s Degree in Data Science / Statistics / Computer Science / Mathematics or related field</li><li>Experience in educational institutes or academic data analysis</li><li>Knowledge of databases and reporting systems</li><li>Basic understanding of statistics and data modeling</li><li>Ability to create dashboards and visual reports</li></ul>Work Location: In person

Data Analyst

Job SummaryWe are looking for a well-organized and detail-oriented Social Media Schedule Officer to manage and plan the institute&rsquo;s social media content calendar. The ideal candidate will ensure timely posting of content, maintain consistency across platforms, and coordinate with the design, video, and content teams to support effective digital communication.Key Responsibilities<ul><li>Plan, organize, and manage the social media content schedule</li><li>Coordinate with designers, video editors, and content writers for timely post delivery</li><li>Schedule posts across platforms such as Facebook, Instagram, TikTok, and YouTube</li><li>Ensure consistency in posting times and content strategy</li><li>Monitor upcoming events, admissions campaigns, and announcements for scheduling</li><li>Maintain a content calendar and weekly/monthly posting plan</li><li>Track post deadlines and ensure all content is published on time</li><li>Communicate with internal teams for revisions or updates</li><li>Support basic social media reporting and performance tracking</li></ul>Required Skills &amp; Qualifications<ul><li>Strong organisational and time-management skills</li><li>Good understanding of social media platforms and posting formats</li><li>Ability to coordinate with creative and marketing teams</li><li>Attention to detail and consistency in scheduling</li><li>Basic knowledge of content planning and digital workflow</li></ul>Familiarity with tools such as:<ul><li>Meta Business Suite</li><li>Hootsuite</li><li>Buffer</li></ul>Preferred Qualifications<ul><li>Bachelor&rsquo;s Degree in Marketing / Media Studies / Business Administration or related field</li><li>Experience managing social media for institutes or organizations</li><li>Basic understanding of digital marketing</li><li>Ability to handle multiple pages and campaigns simultaneously</li></ul>Work Location: In person

Social Media Schedule Officer

Explore 26+ Call center representative admissions in Islamabad this June. Find roles across top companies and apply now to boost your career.

26 call center representative admissions jobs In Islamabad

Call Center Representative | Admissions

Female Customer Services Representative

Customer Success Specialist

Customer Success Specialist

Admission & Outreach Counsellor

Data Analyst

Social Media Schedule Officer