arabic speaker - call center agent Jobs in Doha

arabic speaker - call center agent

call center agent

call center agents

call center supervisor

call quality agent - healthcare sector Jobs in Doha

call quality agent - healthcare sector

call center representative

DOC Medical Center

<div>
 DOC Medical Center is seeking a customer-focused Call Center Representative responsible for managing patient communications, scheduling appointments, handling inquiries, and ensuring an exceptional patient experience. The role serves as the first point of contact for patients, supporting efficient appointment management, accurate information gathering, and seamless coordination with clinical and administrative teams.
 
 
 
 Requirements
 
 
 
 Bachelor's Degree (minimum requirement) with a medical or allied healthcare background (mandatory).
 
 
 3+ years of experience in a healthcare call center or medical receptionist role.
 
 
 Strong knowledge of appointment scheduling systems and medical software.
 
 
 Excellent verbal and written communication skills in English and Arabic.
 
 
 Strong customer service, interpersonal, and problem-solving skills.
 
 
 Proficiency in Microsoft Office and patient management systems.
 
 
 Ability to multitask and work effectively in a fast-paced healthcare environment.
 
 
 Applicant must be locally available in Qatar.
 
 
 
 Key Responsibilities
 
 
 
 Handle inbound and outbound calls, appointment bookings, rescheduling, and cancellations.
 
 
 Verify patient information and maintain accurate records in the hospital information system.
 
 
 Provide accurate information on services, physicians, clinic schedules, and appointment requirements.
 
 
 Coordinate with clinical and administrative teams to ensure efficient patient flow.
 
 
 Respond to patient inquiries professionally and resolve concerns in a timely manner.
 
 
 Follow up on missed appointments, patient feedback, and service requests.
 
 
 Maintain confidentiality of patient information and comply with organizational policies.
 
 
 Generate reports and support departmental performance objectives as required.
 
 
 Ensure high standards of customer service and patient satisfaction at all times.
</div>

Call Center Representative

BPO PLUS

<ul><li>Handle inbound and outbound calls professionally while providing accurate information and assistance to patients, customers, and stakeholders.</li></ul><ul><li>Schedule, reschedule, confirm, and cancel patient appointments in accordance with healthcare procedures and availability.</li></ul><ul><li>Respond to patient inquiries regarding services, clinic locations, operating hours, physicians, and healthcare programs.</li></ul><ul><li>Provide exceptional customer service while maintaining empathy, professionalism, and confidentiality during all interactions.</li></ul><ul><li>Accurately document patient interactions, requests, complaints, and service details within the designated healthcare systems.</li></ul><ul><li>Verify patient information and update records to ensure accuracy and completeness.</li></ul><ul><li>Follow established call handling procedures, scripts, and service protocols to maintain quality standards.</li></ul><ul><li>Address patient concerns and complaints efficiently, escalating complex issues to supervisors or relevant departments when necessary.</li></ul><ul><li>Coordinate with medical, administrative, and support departments to facilitate timely resolution of patient requests.</li></ul><ul><li>Maintain compliance with healthcare regulations, data protection requirements, and patient confidentiality standards.</li></ul><ul><li>Process referrals, service requests, and follow-up actions in accordance with organizational policies.</li></ul><ul><li>Conduct outbound calls for appointment reminders, follow-ups, patient satisfaction surveys, and healthcare campaigns.</li></ul><ul><li>Assist patients in navigating healthcare services and provide guidance on available resources and procedures.</li></ul><ul><li>Achieve individual performance targets related to call quality, productivity, attendance, and customer satisfaction.</li></ul><ul><li>Manage multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced environment.</li></ul><ul><li>Monitor and respond to emails, chat inquiries, and other communication channels as assigned.</li></ul><ul><li>Ensure accurate and timely escalation of urgent cases, patient complaints, and service-related issues.</li></ul><ul><li>Maintain detailed knowledge of healthcare services, policies, procedures, and system updates.</li></ul><ul><li>Support patient registration processes and assist with information verification when required.</li></ul><ul><li>Participate in training programs, coaching sessions, and continuous improvement initiatives.</li></ul><ul><li>Adhere to work schedules, attendance requirements, and service level agreements (SLAs).</li></ul><ul><li>Maintain a positive and patient-focused approach when handling sensitive or challenging situations.</li></ul><ul><li>Contribute to team objectives by supporting colleagues and sharing knowledge when needed.</li></ul><ul><li>Generate and maintain accurate records and reports related to daily activities and patient interactions.</li></ul><ul><li>Promote high levels of patient satisfaction through effective communication, problem-solving, and timely service delivery.</li></ul>Pay: QAR1.00 per monthExperience:<ul><li>Healthcare - Call Center: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Arabic Speaker - Call Center Agent

Starlink Qatar

<div>
 
 We are seeking a detail-oriented and customer-focused
 
 Call Center / Scheduler
 
 to join our healthcare team. The ideal candidate will support appointment coordination and patient communication in a fast-paced medical environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound and outbound calls related to patient appointments and scheduling
 </li>
 <li>
 Coordinate and confirm medical appointments with patients and healthcare providers
 </li>
 <li>
 Maintain accurate records of patient interactions and scheduling updates
 </li>
 <li>
 Provide clear and professional communication regarding appointment details and instructions
 </li>
 <li>
 Support front-office and administrative coordination as needed
 </li>
 <li>
 Ensure timely follow-up on missed appointments or schedule changes
 </li>
 <li>
 Deliver a high standard of customer service aligned with healthcare protocols
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum
 
 2 years of experience
 
 in a call center, scheduling, or customer service role (healthcare experience preferred)
 </li>
 <li>
 
 Bachelor&rsquo;s degree or Diploma
 
 in any relevant field
 </li>
 <li>
 Strong communication skills in
 
 Arabic and English
 
 (Arabic speakers required)
 </li>
 <li>
 Good computer literacy and ability to work with scheduling systems or CRM tools
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Ability to work in a fast-paced, service-driven environment
 </li>
 <li>
 Professional, patient, and customer-oriented attitude
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience in a medical clinic, hospital, or healthcare contact center
 </li>
 <li>
 Familiarity with appointment management systems
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re passionate about delivering excellent patient service and have strong coordination skills, we&rsquo;d love to hear from you.
 
</div>

Call Center Agents

Integrated Recruitment Solutions

<ul><li>Diploma or Bachelor&rsquo;s degree</li><li>Proven experience in the same role</li><li>Fluent in English &amp; Arabic (spoken &amp; written)</li><li>Open to both male and female candidates</li><li>Local candidates (in Qatar) will be given priority</li></ul>Pay: QAR3,200.00 - QAR4,200.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Customer Service, Helpdesk, Call Center, Admin..: 5 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>Work Location: In person

Customer Service Agent (Bilingual : Arabic & English)

Shater Abbas Restaurants

Job Description:We are looking for enthusiastic and professional individuals to join our call center team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through inbound and outbound calls, ensuring that all customer inquiries, concerns, and issues are addressed efficiently.Key Responsibilities:<ul><li>Answering incoming calls from customers and providing accurate information regarding products, services, and policies.</li><li>Handling customer complaints, queries, and requests in a professional and courteous manner.</li><li>Identifying and resolving customer issues in a timely manner, ensuring high customer satisfaction.</li><li>Documenting customer interactions and following up as necessary.</li><li>Upselling or cross-selling company products and services when appropriate.</li><li>Collaborating with other departments to resolve customer issues.</li><li>Meeting individual and team targets for call volume, customer satisfaction, and quality assurance.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (College degree preferred).</li><li>Previous experience in f&amp;b call center.</li><li>Strong verbal and written communication skills.</li><li>Ability to handle challenging customer interactions with professionalism and patience.</li><li>Basic computer skills and proficiency in using call center software.</li><li>Ability to work in a fast-paced environment and multitask effectively.</li><li>Strong problem-solving skills and attention to detail.</li><li>Flexibility to work in shifts, including evenings and weekends.</li></ul>Job Type: Full-timePay: QAR1,500.00 - QAR2,200.00 per monthWork Location: In person

FEMALE Customer Service Representative - Call Center

Leisure

Customer Service Representative (CSR) is responsible for providing excellent customer service by assisting guests, responding to inquiries, resolving concerns, and ensuring a positive customer experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, social media, or in person.</li><li>Provide accurate information regarding products, services, promotions, and company policies.</li><li>Handle customer complaints and concerns effectively, ensuring timely resolution.</li><li>Record and maintain customer interactions and service requests.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Understanding of company products, services, and procedures.</li></ul>Requirements:<ul><li>High School Diploma or equivalent.</li><li>Minimum 1-2 years of experience in customer service, call center or relevant field</li><li>Excellent verbal and written communication skills in English.</li></ul>Pay: QAR3,000.00 per monthApplication Question(s):<ul><li>Can you join immediately.?</li></ul>Experience:<ul><li>Customer relations / Call center: 1 year (Required)</li></ul>Work Location: In person

Customer Service Representative

Kafu Facility Management

Job description:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Good command of English &ndash; Preferred or required depending on business needs</li><li>Previous experience in a call center or customer service role is an advantage</li><li>Excellent communication and interpersonal skills</li><li>Patience, empathy and ability to handle pressure</li><li>Basic computer and typing skills</li><li>Ability to work in shifts, including weekends and holidays, if required</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per monthApplication Question(s):<ul><li>Are you ready to join immediately with N O C?</li></ul>Experience:<ul><li>Call Center Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Customer Service Coordinator - Arabic Speaking

Explore 78+ Call center representative in Doha this June. Find roles across top companies and apply now to boost your career.