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call center representative

Kafu Facility Management

Job description:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Fluent in Arabic (spoken and written) &ndash; Essential</li><li>Good command of English &ndash; Preferred or required depending on business needs</li><li>Previous experience in a call center or customer service role is an advantage</li><li>Excellent communication and interpersonal skills</li><li>Patience, empathy and ability to handle pressure</li><li>Basic computer and typing skills</li><li>Ability to work in shifts, including weekends and holidays, if required</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR10,000.00 per monthApplication Question(s):<ul><li>Are you ready to join immediately with N O C?</li></ul>Experience:<ul><li>Call Center Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Call Center Agent - Arabic Speaking

BPO PLUS

We are looking for a Call Center Agent who can join immediately.REQUIREMENTS, QUALIFICATIONS &amp; SKILLS<ul><li>At least high school graduate.</li><li>Minimum 2-3 years experience in Call Center. Sales experience is an advantage.</li><li>Fluent in English.</li><li>Able to communicate fluently, confidently and politely with good speaking skills.</li><li>Call Center technical skills: CRM, escalation, complaint management, etc.</li><li>Ready to work in shifts.</li></ul>Job Types: Full-time, PermanentPay: QAR3,000.00 - QAR4,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Please do not forget to attach your updated CV.</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Call Center: 2 years (Required)</li></ul>Language:<ul><li>fluent English (Required)</li></ul>License/Certification:<ul><li>Qatar ID (Required)</li></ul>

Sales - Call Center

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul>Job Type: Full-timePay: Up to QAR2,200.00 per monthLanguage:<ul><li>English &amp; Arabic (Required)</li></ul>

Call Center Agent

ABH Real Estate Qatar

Job descriptionTitle: Call Center AgentLocation: QatarCompany: ABH Real EstateCompany Description:A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.Job Description: We are seeking experienced and motivated Call Center Agent to join our team. You will be Responsible to answer inbound and outbound calls from customers. who want to Information and detail about Apartment Sale and rent.RESPONSIBILITIES:&middot; Manage large amounts of inbound and outbound calls in a timely manner&middot; Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.&middot; Follow communication &ldquo;scripts&rdquo; when handling different topics&middot; Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.&middot; Building lasting relationships with clients and other call center team members based on trust and reliability.&middot; Making sales or recommendations for Apartment Sale and rent that may better suit client needs<ul><li>Update all call information according to standard operating procedures</li><li>Update all information Software</li></ul>REQUIRED SKILLS AND QUALIFICATIONS:&middot; High school diploma or equivalent.&middot; More education or experience may be preferred.&middot; Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.&middot; Understanding of company products, services, and policies.&middot; Proficiency with computers, especially with CRM software, and strong typing skills.&middot; Ability to ask prying questions and diffuse tense situations.&middot; Strong time management and decision-making skills.&middot; Adaptability and accountability.&middot; Fluency in multiple languages may be desired.Google Form:kindly complete our candidate information form by following the link provided below:https://wkf.ms/3rn86cRYour prompt response in filling out the form with your candidacy details will be greatly appreciated.Thank you for considering a career with ABH REAL ESTATE.Job Type: Full-timePay: QAR2,250.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>

CALL CENTER AGENT

Spectrum Solution W.L L

We are hiring a Call Centre Agent to join our team. The ideal candidate should have prior experience in call centre operations and customer service, with excellent communication skills.Job Details:<ul><li>Position: Call Centre Agent (Hindi/English/Malayalam) Speaker</li><li>Salary: QAR 4,500 (fixed)</li><li>Work Schedule: Shift-based, with 2 days off per week</li><li>Location: Doha</li><li>Joining: Immediate</li></ul>Requirements:<ul><li>Fluent in English and Hindi</li><li>Previous call centre and customer service experience is mandatory</li><li>Must be under 35 years of age</li><li>Valid QID required</li></ul>If you meet the above criteria, please send your CV to [77708191].Job Type: Full-timePay: QAR4,500.00 per month

Call Centre Agent (Hindi/English/Mal-ya-lam)

Ajwan Group

Job Title: Call Center Manager Location: Doha, Qatar Company: AJWAN HOSPITALITY GROUP OF COMPANYJob Description: We are looking for a highly skilled Call Center Manager to lead our customer service team in the Food &amp; Beverage (F&amp;B) sector. The ideal candidate must be an Arabic National with a proven track record in managing call center operations and delivering excellent customer experiences.Responsibilities:<ul><li>Oversee and manage daily operations of the call center to ensure smooth workflow.</li><li>Lead, mentor, and motivate a team of call center agents to consistently achieve KPIs and targets.</li><li>Design and implement customer service strategies to enhance satisfaction and loyalty.</li><li>Handle escalated customer complaints and resolve complex issues effectively and professionally.</li><li>Monitor and analyze team performance metrics; prepare detailed reports for senior management.</li><li>Develop and enforce standard operating procedures (SOPs) and quality standards.</li><li>Identify training needs and organize workshops to improve team skills and performance.</li><li>Collaborate with other departments to align call center operations with business goals.</li><li>Manage workforce planning, scheduling, and resource allocation efficiently.</li><li>Stay updated with industry trends and introduce innovative practices to improve call center operations.</li></ul>Requirements:<ul><li>Must be Arabic Nationality.</li><li>Proven experience as a Call Centre Manager, preferably in the F&amp;B industry.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Ability to manage large teams and perform under pressure.</li><li>Bachelor&rsquo;s degree in Business, Management, or related field preferred.</li><li>Fluency in Arabic and English.</li></ul>Job Type: Full-time

Call Center Manager

Nutra Gulf

We are seeking an experienced Call Center Supervisor to lead and develop our call center operations. The ideal candidate will be responsible for ensuring a high standard of customer service, driving efficiency, and building a motivated team that delivers excellence in patient and customer care.Key Responsibilities<ul><li>Lead, coach, and develop a team of call center agents to deliver exceptional customer service.</li><li>Ensure efficient shift staffing and effective resource allocation.</li><li>Conduct training sessions and performance evaluations, providing corrective action when necessary.</li><li>Ensure compliance with company policies, ethical standards, and best practices.</li></ul>Education &amp; Experience Requirements<ul><li>Bachelor&rsquo;s Degree (or equivalent qualification relevant to the role).</li><li>5&ndash;7 years of industry experience in Customer Care / Call Center / Healthcare Call Center / Command Center environments.</li><li>Minimum 2 years in a Team Lead or Supervisor role.</li></ul>Languages<ul><li>English &amp; Arabic &ndash; Must be fluent in both.</li></ul>Job Type: Full-time

Call Center Supervisor

Explore 294+ Call center representative in Doha this October. Find roles across top companies and apply now to boost your career.