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ECCO Gulf Majorel Qatar

<div>Required Profile

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:
<ul>
<li>Previous experience in a call center or customer service role, preferably in the banking industry.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Ability to work under pressure and handle challenging situations calmly.</li>
<li>Proficiency in using computer systems and software applications.</li>
<li>Fluency in English; knowledge of Arabic is a plus.</li>
</ul>Job Description

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:
<ul>
<li>Handling inbound and outbound calls related to banking inquiries and services.</li>
<li>Providing accurate information and solutions to customer queries.</li>
<li>Maintaining customer records by updating account information.</li>
<li>Resolving customer complaints efficiently and effectively.</li>
<li>Collaborating with team members to improve customer service processes.</li>
<li>Adhering to all company policies and procedures.</li>
</ul>Offer

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:
<ul>
<li>Competitive salary and performance-based incentives.</li>
<li>Comprehensive health insurance coverage.</li>
<li>Paid time off and holiday benefits.</li>
<li>Continuous training and professional development opportunities.</li>
<li>Supportive and collaborative team culture.</li>
<li>Employee wellness programs.</li>
</ul>
Join us and be part of a team that values excellence and customer satisfaction.</div>

Call Center Agent - Banking

DotLynx

About the Role: Available to start Immediately. The agent should be flexible and willing cover different shifts including overnight shift.We are looking for a Bilingual Call Center Agent to join our team. The ideal candidate should have excellent communication skills in both Arabic and English, call center experience, and energetic.Key Responsibilities:<ul><li>Work in 24/7 call center to handle inbound and outbound calls efficiently.</li><li>Respond to customer inquiries, resolve issues, and escalate complex cases when necessary.</li><li>Maintain accurate records of interactions using the company&rsquo;s CRM system.</li></ul>Requirements:<ul><li>Fluency in Arabic and English (spoken and written) is mandatory.</li><li>Previous experience in a call center is required.</li><li>Familiarity with CRM systems and call center software.</li></ul>Interested candidates meeting the criteria can apply by uploading their CV, or sending their CV to careers@dotlynx.ca Job Types: Full-time, PermanentExperience:<ul><li> inside Qatar of Call Center : 1 year (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Application Deadline: 28/08/2025 Expected Start Date: 28/08/2025

Call Center Agent - Bilingual (24/7 call center)

MS Properties

Job Title: Customer Service Representative (Bilingual &ndash; Arabic &amp; English) Location: Lusail Job Type: Full-Time Industry: Real EstateJob description: We are seeking a motivated and friendly Customer Service Representative to join our growing team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle a variety of customer inquiries and concerns professionally.Responsibilities:<ul><li>Handle inbound and outbound communications in a timely and professional manner</li><li>Provide product/service information, resolve inquiries, and address concerns</li><li>Maintain accurate customer records and update account information as needed</li></ul>Qualifications/Requirements:<ul><li>Female only</li><li>Proficiency in both Arabic and English</li><li>Must have previous customer service call center or indoor sales experience preferred</li><li>Excellent communication, negotiation and problem-solving skills</li><li>Strong attention to detail and ability to multitask</li><li>Proficiency with MS Office Suite or CRM software</li><li>Positive, patient, and professional demeanor</li></ul>If interested, kindly send your CV to office@ms-properties.comJob Type: Full-time

Customer Service Representative

Qatar National Bank

<div>Job Purpose Summary 
The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service.
Essential Duties &amp; Responsibilities by Dimensions 
A. Shareholder &amp; Financial:<ul><li>Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/ process, number of call requests attended to in a day and etc. for the entire Customer Care Center.</li><li>Implements KPI's and best practices for Senior Associate, Customer Care Call Center</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul>
B. Customer (Internal &amp; External):<ul><li>Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
C. Internal (Processes, Products, Regulatory):<ul><li>Responsible for responding to incoming client calls in accordance with quality and customer service standards.</li><li>Ensure that customers are provided with complete and accurate product information and thorough buying advice.</li><li>Follow Data Protection (KYC).</li><li>Acquire training to gain service and product knowledge on; accounts, loans, cards,, branch working hours/locations; ATM locations etc. and be able to conscientiously carry out Customer Care Call Center duties.</li><li>Protect the positive image of the Group through professional phone interaction.</li><li>Deal with all customer requests/ complaints in a professional way to bring about a positive outcome.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Adhere to the Group's data protection policies/ procedures at all times</li></ul>
D. Learning &amp; Knowledge:<ul><li>Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control.</li><li>Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education and Experience Requirements<ul><li> 
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul>
Required Special Skills<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Senior Associate Customer Care Call Center (Qatarization)

Spectrum Solution W.L L

We are hiring a Customer Service Team Leader with proven experience in leading customer service teams.Requirements:<ul><li>Must be a native Arabic speaker</li><li>Minimum 2 years of experience as a Customer Service Team Leader</li><li>Fluent in both Arabic and English</li><li>Strong leadership and communication skills</li><li>Background in call center or customer service operations</li></ul>Salary: Attractive package will be offered to the right candidate.Job Type: Full-time

Customer Service Team Leader (Native Arabic Speaker)

Foreground.

<div>
 Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Define and implement customer journey and experience strategies.
 </li>
 <li>
 Oversee call center, digital, and in-store service operations.
 </li>
 <li>
 Monitor NPS and customer satisfaction scores.
 </li>
 <li>
 Lead service recovery and complaint management processes.
 </li>
 <li>
 Collaborate with product and marketing teams for seamless client experiences.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors degree in Business, Communications, or related field.
 </li>
 <li>
 8+ years in customer experience management, telecom preferred.
 </li>
 <li>
 Proven track record in service transformation initiatives.
 </li>
 <li>
 Strong analytical and communication skills.
 </li>
 <li>
 Bilingual Arabic/English essential.
 
 </li>
 </ul>
</div>

Customer Experience Manager - Telecom (CEM001)

BPO PLUS

<ul><li>Understanding of Call center, outsourcing business in Qatar</li><li>RFQ/RFP process and preparing submissions</li><li>Costings for outsourcing opportunities</li><li>Current market trends and emerging opportunities</li><li>Identify new business opportunities in order to generate revenue, improve profitability and help to grow the business.</li><li>Researching, planning, and implementing new target market initiatives.</li><li>Researching prospective accounts in target markets &ndash; Pursuing leads and moving them through the cycle.</li><li>Build knowledge, on the industry and the business to identify opportunities</li><li>Examines risks and potentials for the business opportunities.</li><li>Arrange business meetings with prospective clients.</li><li>Conduct research to identify new markets and customer needs.</li><li>Represent the company to all the existing and potential clients.</li><li>Develop new business through cold calling, networking, and warm leads to build strategic long lasting B2B partnerships.</li><li>Provide ongoing feedback to various internal departments for continuous process optimization.</li><li>Perform other duties as required to meet company needs.</li></ul>Job Type: Full-timePay: QAR6,000.00 - QAR7,500.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Manpower Outsourcing Sales: 3 years (Required)</li></ul>License/Certification:<ul><li>Driving (Required)</li></ul>

Business Development Manager - Manpower Outsourcing Industry

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