sales coordinator

sales associate

front desk agent

receptionist

cashier

call center representative

BPO PLUS

We are seeking a female Call Center Representative with a minimum of 1 year of relevant experience to join our team. The ideal candidate must be fluent in English, have excellent communication skills, and be comfortable handling customer inquiries in a professional manner.Key Responsibilities:<ul><li>Handle inbound and outbound calls in a timely and professional manner</li><li>Respond to customer inquiries and provide accurate information about products and services</li><li>Resolve customer complaints efficiently and escalate issues when necessary</li><li>Maintain accurate records of customer interactions in the system</li><li>Follow up with customers to ensure issue resolution and customer satisfaction</li><li>Meet individual and team performance targets</li></ul>Requirements:<ul><li>Minimum 1 year of experience in a call center or customer service role</li><li>Fluency in English (spoken and written)</li><li>Strong communication and interpersonal skills</li><li>Good problem-solving abilities</li><li>Basic computer skills and familiarity with CRM systems</li><li>Ability to work under pressure and handle multiple tasks</li></ul>Preferred Skills:<ul><li>Experience in a similar industry</li><li>Strong customer service orientation</li></ul>Job Type: Full-timePay: QAR4,000.00 per month

Call Center Representative (Female only)

Prime Z Facility Management & Services

Job SummaryWe are looking for a dedicated Call Center Agent &ndash; Facility Management to act as the first point of contact for tenants, clients, and internal teams. The role involves handling service requests, complaints, and inquiries related to facility operations, ensuring timely logging, coordination, and resolution in line with service level agreements (SLAs).______________Key Responsibilities<ul><li>Receive and handle inbound calls, emails, and service requests related to facility management services</li><li>Log work orders and service requests accurately in the CRM system</li><li>Provide accurate information about the services, address the complaints promptly &amp; resolve problems quickly.</li><li>Escalate complex issues to head of departments or specialized departments.</li><li>Record details of each interaction in the system (Through CRM) for tracking and follow-up.</li><li>Participate in training and development programs to enhance skills.</li><li>Meet performance metrics and targets related to call handling and customer satisfaction</li><li>Work with the Facility Coordinator to keep facilities maintained &amp; services running smoothly.</li><li>Respond to tenant complaints and escalate critical issues appropriately</li><li>Provide accurate information on facility services, schedules, and policies</li><li>Maintain clear and professional communication with tenants and clients</li><li>Track and update records of all customer interactions and service activities</li><li>Support emergency call handling and after-hours requests when required</li><li>Adhere to company procedures, safety protocols, and quality standards</li></ul>______________Required Skills &amp; Qualifications<ul><li>High school diploma or equivalent (bachelor&rsquo;s degree preferred)</li><li>1&ndash;3 years of experience in a call center, customer service, or facility management environment</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and manage high call volumes</li><li>Basic knowledge of facility services (MEP, HVAC, cleaning, security, etc.) is an advantage</li><li>Proficiency in MS Office and service management systems (CRM)</li><li>Strong problem-solving skills and customer-focused attitude</li></ul>Job Type: Full-time

Call Center Agent

al waha for cars

Company: Al Waha Cars Location: Doha, Qatar Job Type: Full-TimeAbout UsAl Waha Cars is a growing automotive company committed to delivering exceptional customer service and high-quality vehicle solutions. We are currently seeking a motivated and professional Arabic-speaking Call Center Agent with an automotive background to join our dynamic team.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally and efficiently</li><li>Respond to customer inquiries regarding vehicles, services, bookings, and promotions</li><li>Schedule service appointments and follow up with customers</li><li>Provide accurate information about products, pricing, and availability</li><li>Maintain customer records in CRM systems</li><li>Resolve customer complaints and escalate complex issues when required</li><li>Support sales and service teams to ensure excellent customer satisfaction</li><li>Achieve call handling targets and KPIs</li></ul>Requirements<ul><li>Fluency in Arabic (mandatory)</li><li>Good command of English (mandatory)</li><li>Previous experience in the automotive industry (mandatory)</li><li>Minimum 1&ndash;2 years of experience in a call centre or customer service role</li><li>Strong communication and interpersonal skills</li><li>Ability to handle customer concerns calmly and professionally</li><li>Basic computer and CRM knowledge</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Skills<ul><li>Knowledge of vehicle models, service processes, and automotive terminology</li><li>Experience in handling customer follow-ups and appointment scheduling</li><li>Strong problem-solving skills</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional working environment</li><li>Career growth opportunities</li><li>Supportive team culture</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR5,500.00 per month

Call Center Agent (Arabic Speaking) – Automotive Industry

Al Nasr Driving Academy

Job Description:Join our team at Al-Nasr Driving Academy! We are looking for a professional Call Center &amp; Customer Relations Officer to handle customer inquiries, manage bookings, resolve issues, and provide exceptional service.Responsibilities:-<ul><li>Answer incoming calls, WhatsApp messages, emails, and social media inquiries professionally and promptly.</li><li>Explain driving courses, programs, prices, and offers clearly to potential clients.</li><li>Convert inquiries into confirmed registrations and follow up on client status.</li><li>Continuously follow up and resolve customer complaints, preparing regular reports on issues, actions taken, and resolution status.</li><li>Coordinate with relevant internal departments to ensure smooth service delivery.</li><li>Record and update all client interactions accurately in the academy&rsquo;s system.</li><li>Monitor potential clients until the registration process is fully completed.</li></ul>Requirements:-<ul><li>Previous experience in Call Center or customer service.</li><li>Excellent communication and persuasion skills.</li><li>Proficient in using computers and Microsoft Office.</li><li>Ability to work under pressure and achieve targets.</li><li>Organized, proactive, and skilled in problem-solving.</li><li>Fluent in English and Hindi.</li><li>Arabic is an advantage.</li></ul>Benefits:-<ul><li>Professional and stable work environment.</li><li>Opportunities for career growth.</li></ul>Job Type: Full-timePay: QAR2,000.00 - QAR2,500.00 per month

Call Center & Customer Relations Officer

GUTHMI Group

<div>
 
 1- خدمة الزبائن
 
 
 
 <ul>
 <li>
 الرد على المكالمات الهاتفية باستخدام العبارات الرسمية المحددة من فيل الشركة.
 </li>
 <li>
 الحصول على كافة تفاصيل الاتصال المتعلقة بالعميل الذي يتصل بالشركة ومطابقتها مع تلك الموجودة ضمن قاعدة بيانات العملاء المتوفرة لدى الشركة ، اجراء اي تحديث يطرا عليها ويظهر من خلال المكالمة الهاتفية، او تسجيلها اذا لم تكن موجودة اساسا،
 </li>
 <li>
 تأمين عرض الخدمة المثالية لعملاء الشركة المتضمنة : تسجيل الطلبيات ،الاستعلام عن حالة طلبية ، الاستفسار عن توفر الاصناف ، اوتوصيلهم للموظفين ذوي الخبرة في شرح وتعريف العميل بالمنتج المطلوب بكل التفاصيل وابداء المشورة حول اختيار الالوان الاصناف وحساب الكميات,وتوفير العينات لهم عند الضرورة.
 </li>
 <li>
 التعامل مع استفسارت وشكوى العملاء والعمل على حلها ان كان ذلك ضمن نطاق المسؤولية او اعلام المسؤول المباشر عن الاستفسار/ الشكوى بشكل مباشر.
 
 
 </li>
 </ul>
 
 2- متابعة طلبات العملاء من خلال
 
 
 
 <ul>
 <li>
 التنسيق مع الشخص المسؤول عن ايصال البضاعة الجاهزة للعميل لحل المشاكل المتعلقة بتوصيلها من خلال سائق الشركة ، او لطلب الاصناف البديلة في حال وجود مشكلة في توفر الصنف المطلوب.
 </li>
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 المعرفة والالمام بعمل النظام المخصص للكشف على مستويات المخزون من الاصناف المختلفة
 </li>
 <li>
 ادخال بيانات الفاتورة / الطلبية وتوخي الحيطة والحذر في ذلك، ومراجعة رقم الــ( Code) مع العميل والتاكد منه.
 </li>
 <li>
 اتمام عقود البيع عن طريق الهاتف بعد التاكد من تاريخ العميل في تعاملاته مع الشركة كما تحددها الاجراءات المتبعة من قبل الشركة في هذاالخصوص.
 </li>
 <li>
 الاتصال مع المستودعات ان تطلب حل المشكلة التي تواجه العميل ذلك.
 </li>
 <li>
 المعرفة بسياسات واجراءات الشركة للإرجاع والإستبدال والتعامل معها.
 
 
 </li>
 </ul>
 
 3-التعامل مع البضائع
 
 
 
 <ul>
 <li>
 المعرفة التامة بالعروض وتفاصيل البضائع الحديثة وتقديمها بالشكل الامثل .
 </li>
 <li>
 العمل على التأكد من وجود الأصناف المعروضة في العروض الخاصة.
 
 
 </li>
 </ul>
 
 4 -عرض البضائع
 
 
 
 <ul>
 <li>
 العمل على عرض وتقديم البضائع بطيئة الحركة للعملاء عبر الهاتف بشكل يزيد من مستويات البيع الخاص بها.
 </li>
 <li>
 المعرفة المسبقة بكافة الاختصارات الفنية التي يتضمنها محتوى كل ملصق على بنود الــ (Catalogue)
 </li>
 </ul>
</div>

Call Center- ممثل خدمة عملاء

IRS Tunisia

Diploma or Bachelor&rsquo;s Degree required.Minimum 5 years of experience in a similar role, preferably in customer service, call center operations, telephone Operator/handling, or administrative positions..Job Type: PermanentPay: QAR2,400.00 - QAR3,150.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Helpdesk, Customer Service,call center,admin positions: 5 years (Preferred)</li></ul>

Helpdesk Operator

Andaz

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Team Leader - Reservation role:
 
 
 
 <ul>
 <li>
 Supervise the daily operations of both the reservations and communication center team, ensuring all guest inquiries, bookings, and operator calls are handled promptly and professionally.
 </li>
 <li>
 Monitor live call volumes and routing, maintaining strict adherence to hotel brand standards for call answering times, abandonment rates, and overall call quality.
 </li>
 <li>
 Oversee the accurate and efficient processing of all room reservations (direct, OTA, corporate, and group bookings) within the hotel's Property Management System (PMS).
 </li>
 <li>
 Train, coach, and motivate agents to maximize room revenue through effective upselling, cross-selling of hotel facilities (like dining and spa), and converting inquiries into confirmed bookings.
 </li>
 <li>
 Handle complex reservations, VIP bookings, and act as the first point of escalation for guest complaints or technical booking issues over the phone or email.
 </li>
 <li>
 Collaborate closely with the Revenue Management team to monitor room inventory, update daily rates, and assist in executing strategies during high-demand or overbooked periods.
 </li>
 <li>
 Conduct daily briefings with the team to communicate occupancy levels, daily selling strategies, ongoing promotions, and specific VIP arrivals.
 </li>
 <li>
 Prepare team schedules, monitor attendance, and conduct regular quality assurance checks by reviewing recorded calls and email correspondence.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education:
 
 Degree or Diploma in Hospitality Management, Business Administration, or a related field.
 
 
 
 Experience:
 
 Minimum of 2&ndash;3 years of experience in hotel reservations, revenue, or a high-volume luxury call center, with at least 1 year in a supervisory role.
 
 
 
 Technical Skills:
 
 High proficiency in Property Management Systems (e.g., Opera), Central Reservation Systems (CRS), and call center management/PABX software.
 
 
 
 Key Attributes:
 
 Exceptional verbal and written communication skills, a strong sales-oriented mindset, and the ability to lead and calm a team in a fast-paced, high-volume environment.
</div>

Team Leader - Reservation

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