call center representative

Collabrains PVT LTD

Job Title: Inbound Sales Representative | Full-Time | On-Site &ndash; KarachiBrand Republic is hiring confident and customer-focused Inbound Sales Representatives to join our growing sales team. The ideal candidate will be responsible for handling international inbound calls, understanding customer requirements, resolving inquiries, and converting incoming leads into successful sales.If you have excellent English communication skills, a persuasive personality, and enjoy interacting with customers over the phone, we'd love to hear from you.Job Details<ul><li>Position: Inbound Sales Representative</li><li>Experience Required: 1&ndash;2 Years (Preferred)</li><li>Location: P.E.C.H.S Block 06, Karachi</li><li>Shift Timings:</li><li>3:00 PM &ndash; 12:00 AM</li><li>6:00 PM &ndash; 3:00 AM</li><li>Job Type: Full-Time (On-Site)</li></ul>Key Responsibilities<ul><li>Handle international inbound customer calls professionally</li><li>Understand customer needs and recommend suitable services</li><li>Convert inbound inquiries into successful sales opportunities</li><li>Build and maintain positive customer relationships</li><li>Address customer questions and resolve concerns effectively</li><li>Follow up with leads to maximize sales conversions</li><li>Maintain accurate customer records and sales reports</li><li>Achieve individual and team sales targets</li><li>Coordinate with internal departments to ensure a seamless customer experience</li></ul>Required Skills<ul><li>Excellent spoken English with clear pronunciation and strong communication skills</li><li>Strong phone etiquette and customer service skills</li><li>Proven sales and negotiation abilities</li><li>Ability to build rapport and close sales over the phone</li><li>Strong objection-handling and problem-solving skills</li><li>Ability to work in a target-driven environment</li><li>Basic computer knowledge and familiarity with CRM systems is a plus</li></ul>Preferred Qualifications<ul><li>Experience in Inbound Sales, Call Center Sales, Customer Service, Tele-Sales, or Customer Support</li><li>Bachelor's degree in Business, Marketing, Communications, or a related field is preferred</li><li>Experience handling international customers is an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional growth and career development</li><li>Collaborative and supportive work environment</li></ul>Work Location: In person

Inbound Sales Representative | Full-Time | On-Site

Human Capital HR Solutions

Quality Control Manager (Call Center QA)Location: Remote Industry: BPOHuman Capital HR Solutions is hiring a Quality Control Manager for one of its international clients operating in the dietary supplements industry. We are looking for an experienced professional with a strong background in Call Center Quality Assurance and Sales Quality Management to ensure high-quality customer interactions and continuous performance improvement.Key Responsibilities:Listen to and evaluate 50&ndash;60 sales calls dailyAssess operator performance using internal quality standardsIdentify gaps in sales communication and objection handlingProvide clear, constructive feedback to improve agent performancePrepare quality reports and monitor overall call center performanceEnsure compliance with quality assurance policies and proceduresRequirements:Bachelor's degree in Business Administration, Management, Communications, or a related field3&ndash;5 years of experience in Quality Assurance/Quality Control within a Sales Call CenterStrong understanding of sales processes, customer service, and objection handlingExcellent analytical, listening, and communication skillsFluency in English and Urdu (spoken and written)Self-motivated with the ability to work independently in a remote environmentStrong attention to detail and report-writing skillsWhat We Offer:Fully remote working opportunityWork with an international organizationProfessional growth in a fast-paced environmentCollaborative and performance-driven cultureApply Now!Send your updated resume to: careers1.hc@gmail.comOnly shortlisted candidates will be contacted.Pay: Rs33,851.93 - Rs152,918.03 per monthWork Location: In person

Quality Control Manager (Call Center QA)

XSAPCE TECHNOLOGY

WE'RE HIRING &ndash; SALES REPRESENTATIVELooking to build your career in international sales? Join XSpace Technology and become part of a fast-growing team working on DU &amp; Etisalat (UAE Telecom) campaigns.PositionSales RepresentativeSalaryPKR 32,000 &ndash; 40,000 (Based on experience &amp; performance)Office TimingsMonday &ndash; Saturday 10:30 AM &ndash; 7:00 PMLocationOffice No. 9 &amp; 10, 2nd Floor, Al Kamran Center, Nursery, Main Shahrah-e-Faisal, Karachi (Near Hotel Faran)Requirements✔ Excellent communication and sales skills ✔ Experience in telesales or international campaigns is preferred ✔ Fresh candidates with strong communication skills are encouraged to apply ✔ Ability to achieve sales targets and work effectively in a teamWhat We Offer<ul><li>Competitive salary package</li><li>Professional work environment</li><li>Career growth opportunities</li><li>Performance-based incentives</li></ul>Apply Now! Send your CV today.Contact: 0300-0351606Join XSpace Technology and take the next step in your career!Pay: From Rs32,000.00 per monthWork Location: In person

Du Telecom Sales Agents

Simply Connect

Quality Assurance Analyst &ndash; US Telecom CampaignLocation: Shahrah e Faisal, Karachi Timings: Night Shift (US Hours) Job Type: Full-Time - OnsiteSimply Connect is looking for a Quality Assurance Analyst to monitor, evaluate, and improve the quality of customer interactions within our US Telecom campaign. The ideal candidate will analyze calls, assess compliance and performance, identify coaching opportunities, and help drive continuous improvement across the sales and customer service teams.Key Responsibilities<ul><li>Monitor and evaluate customer interactions based on quality standards and campaign requirements.</li><li>Conduct call audits and score evaluations for sales and customer service representatives.</li><li>Ensure compliance with company policies, client requirements, and industry regulations.</li><li>Identify trends, performance gaps, and recurring issues impacting customer experience.</li><li>Provide detailed feedback and actionable recommendations to agents and team leaders.</li><li>Prepare quality reports, scorecards, and performance analyses.</li><li>Participate in calibration sessions to maintain scoring accuracy and consistency.</li><li>Collaborate with Operations and Training teams to improve team performance.</li><li>Track quality metrics and support continuous process improvement initiatives.</li><li>Maintain accurate records of evaluations and quality findings.</li></ul>Requirements<ul><li>2&ndash;3 years of experience in Quality Assurance, Sales, Customer Service, or Customer Support.</li><li>Experience working with US customers is required.</li><li>Strong understanding of quality monitoring and performance evaluation.</li><li>Excellent listening, analytical, and communication skills.</li><li>Strong attention to detail and problem-solving abilities.</li><li>Proficiency in Microsoft Excel, Google Sheets, and CRM platforms.</li><li>Experience in a US Telecom campaign is preferred.</li></ul>Preferred Qualifications<ul><li>Previous experience auditing sales or customer service calls.</li><li>Knowledge of call center KPIs, compliance standards, and quality frameworks.</li><li>Ability to analyze data and identify performance trends.</li></ul>Benefits<ul><li>Competitive Salary Package</li><li>Performance-Based Incentives</li><li>Career Advancement Opportunities</li><li>Professional Work Environment</li><li>Ongoing Learning &amp; Development</li><li>Transport Facility (Where applicable)</li></ul>Apply Nowhr@wesimplyconnect.comPay: From Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in Quality Assurance/International Sales/Customer Service, or Customer Support?</li><li>Have you worked with US customers and evaluated or handled customer interactions in a call center environment?</li><li>Are you available to work onsite in Karachi during night shifts (US business hours)?</li></ul>Work Location: In person

Quality Assurance Analyst – US Telecom Campaign

Mashreq

<div>
 Job Purpose To delight internal and external customers over the phone ( inbound &amp; outbound -call back)
 
 - Interact with customers over the phone, chat , email to understand their banking needs.
 
 - Provide excellent customer service to achieve customer loyalty.
 
 - Resolve problems over the live chat, email or telephone.
 
 - Convert sales opportunities in order to meet financial targets.
 
 - Clarify and explain procedures and products over the telephone.
 
 - Capture and report customer feedback towards continual product development.
 
 
 Key Result Areas Achieve the required KPI set in term of
 
 Adherence
 
 CRD
 
 AHT
 
 Quality score
 
 post call suveuy
 
 NPS
 
 Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.
 
 - Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
 
 - Mostly related to explaining procedures or providing information regarding retail banking products.
 
 - Also involves root cause analysis and reversals of charges and fees when necessary.
 
 Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).
 
 - 1 &ndash; 3 years experience
 
 - Very customer focused
 
 - Computer literate
 
 - Excellent communication skills
 
 - Strong listening skills.
</div>

Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Client Experience and Conduct Group-PAKCOE

Riuman International

Location: Port Qasim, Karachi Salary: PKR 40,000Responsibilities:<ul><li>Make outbound sales calls to potential customers.</li><li>Promote company products/services and generate sales.</li><li>Follow up with leads and maintain customer records.</li><li>Achieve monthly sales targets.</li></ul>Requirements:<ul><li>Intermediate/Bachelor's qualification.</li><li>Good communication and convincing skills.</li><li>Telesales or call center experience preferred.</li><li>Basic computer knowledge.</li></ul>Pay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

TeleSales Officer

Hiring Pakistan

We are hiring energetic and confident Female Call Center Agents for our DU Telecom Campaign (UAE Based). Candidates should have good communication skills and a positive attitude toward sales.Responsibilities:<ul><li>Make outbound calls to potential customers (UAE campaign)</li><li>Explain telecom packages and offers</li><li>Achieve daily &amp; monthly sales targets</li><li>Maintain professional communication with clients</li><li>Update customer records in the system</li></ul>Salary &amp; Benefits:<ul><li>Salary: Rs. 25,000 &ndash; 50,000</li><li>Commission: Up to Rs. 100,000+ (Based on performance)</li><li>Growth opportunities</li><li>Friendly and professional work environment</li></ul>Requirements:<ul><li>Good communication skills</li><li>Basic computer knowledge</li><li>Fresh &amp; experienced both can apply</li><li>Must be confident and target-oriented</li><li>Office Timing: 10:30 AM &ndash; 6:30 PM</li><li>Gender: Female</li></ul>Application Question(s):<ul><li>Are You Female?</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Outbound Sales Executive (Target-Based)

Explore 31+ Call center representative in Karachi this July. Find roles across top companies and apply now to boost your career.