customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

chat support representative Jobs in Karachi

chat support representative

sales consultant

customer care executive

call center representative

Mars BPO

Job Description: We are seeking enthusiastic and dedicated individuals to join our team as Call Center Representatives. In this role, you will handle inbound and outbound calls, provide excellent customer service, and support sales and operational activities. This is an ideal opportunity for freshers or experienced candidates looking to grow in a dynamic call center environment.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Provide accurate information about products and services.</li><li>Resolve customer queries and complaints promptly.</li><li>Assist in generating leads and supporting sales campaigns.</li><li>Maintain proper documentation of calls and follow-ups.</li><li>Collaborate with team members and reporting managers to achieve targets.</li></ul>Requirements:<ul><li>Minimum education: Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Excellent communication skills in [English/Local Language].</li><li>Customer-focused with strong problem-solving abilities.</li><li>Ability to work under pressure and meet targets.</li><li>Basic computer skills and familiarity with MS Office.</li><li>Previous call center experience is a plus but not mandatory.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Friendly and professional work environment.</li><li>Opportunities for growth and career advancement.</li><li>Comprehensive training and support.</li><li>Recognition and rewards for outstanding performance.</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Representative

Job Description: We are hiring motivated and confident Outbound Call Center Representatives for our Frontier campaign. This on-site role involves contacting potential customers, sharing service details, and converting leads. Fresh candidates are encouraged to apply as full training will be provided.Key Responsibilities:<ul><li>Conduct outbound calls to potential customers</li><li>Present Frontier services in a clear and confident manner</li><li>Answer basic customer questions</li><li>Achieve individual call and sales targets</li><li>Follow company call guidelines and procedures</li></ul>Job Requirements:<ul><li>Strong verbal communication skills</li><li>Basic knowledge of computers</li><li>Ability to work in night shifts</li><li>Positive attitude and willingness to learn</li><li>Experience is a plus, but freshers are welcome</li></ul>What We Offer:<ul><li>Competitive salary with commission structure</li><li>Training for fresh candidates</li><li>Friendly and professional work environment</li><li>Career growth opportunities</li><li>Stable and on-time payments</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Outbound Call Center Representative

Minerva Research Solutions

<div>Location: Karachi (On-site) 
Department: Patient Experience &amp; Support 
Employment Type: Full-Time | Night Shift<h3 class="jobSectionHeader">
Who We Are</h3>
Minerva Research Solutions is a leading Clinical Trial Management and Support organization dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality. We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain &mdash; from feasibility to closeout.
Our portfolio spans Data Operations, Patient Recruitment, and Regulatory Services, enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence. Governed by FDA and ICH-GCP standards, we are committed to delivering data integrity, participant safety, and reliable insights at every touchpoint.
We are expanding our Customer Experience function and seeking a customer-centric, articulate, and resilient professional to join our high-performance team.<h3 class="jobSectionHeader">
Role Summary</h3>
As a Call Center Representative, you will serve as the frontline ambassador for Minerva, representing our service standards, values, and commitment to excellence. You will play a critical role in guiding patients, partners, and stakeholders with accurate information and empathetic engagement, ensuring a seamless and compliant service experience.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy.</li><li>
Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support.</li><li>
Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards.</li><li>
Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP).</li><li>
Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity.</li><li>
Maintain complete and compliant CRM documentation of all customer interactions.</li><li>
Identify service gaps and escalate complex situations to the relevant teams for swift resolution.</li></ul><h3 class="jobSectionHeader">
Required Qualifications &amp; Experience</h3><ul><li>
Bachelor&rsquo;s degree in any discipline (or equivalent).</li><li>
Exceptional communication skills in English &mdash; neutral/US accent preferred.(MANDATORY)</li><li>
Minimum 1 year of international customer support experience (contact center, BPO, or shared services).</li><li>
Experience in healthcare, life sciences, or clinical research is a plus but not mandatory.</li><li>
Strong analytical thinking, emotional intelligence, and client-service orientation.</li><li>
Ability to perform in a target-driven, high-volume, and fast-paced environment.</li><li>
Proficiency in customer service platforms/CRM tools and MS Office applications.</li><li>
Willingness to work night shifts and adjust to evolving business needs.</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Gain at Minerva</h3><ul><li>
Competitive compensation with performance-based rewards</li><li>
Comprehensive medical insurance</li><li>
EOBI retirement benefits</li><li>
Structured Learning &amp; Development pathways, including certifications and career mobility</li><li>
Paid annual, medical, and casual leave</li><li>
Mental well-being and employee support programs</li><li>
Inclusive, collaborative, and growth-driven work culture</li><li>
Internal recognition &amp; employee engagement initiatives</li><li>
Modern digital tools and a technology-forward workplace</li><li>
Transportation facility for female staff &amp; conveyance allowance for male staff</li><li>
Night shift allowance</li><li>
Family-supportive policies, including parental leave</li><li>
Opportunities to contribute to community and social impact programs</li></ul><h3 class="jobSectionHeader">
Work Schedule</h3>
Monday &ndash; Friday 
 7:00 PM &ndash; 3:00 AM (On-site)<h3 class="jobSectionHeader">
Diversity, Equity &amp; Inclusion</h3>
Minerva Research Solutions is an Equal Opportunity Employer. We foster a culture where individuals are valued for their unique perspectives, encouraged to challenge the status quo, and empowered to unleash their potential.
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Call Center Representative (Night Shift)

The Content House

Key Responsibilities<ul><li>Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy.</li><li>Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support.</li><li>Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards.</li><li>Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP).</li><li>Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity.</li><li>Maintain complete and compliant CRM documentation of all customer interactions.</li><li>Identify service gaps and escalate complex situations to the relevant teams for swift resolution.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Call Center Representative - Female (Night Shift)

Job Description: We are seeking confident and motivated individuals to join our outbound sales team. The role involves contacting potential customers, presenting service information clearly, and maintaining a professional approach on every call. Fresh candidates are welcome to apply, as full training will be provided.Key Responsibilities<ul><li>Make outbound calls to potential customers</li><li>Communicate service details clearly and effectively</li><li>Follow call scripts and company guidelines</li><li>Achieve daily and monthly performance targets</li><li>Maintain professionalism and call quality</li><li>Work closely with supervisors to improve performance</li></ul>Requirements<ul><li>Good Command of English</li><li>Strong verbal communication skills</li><li>Willingness to work night shifts</li><li>Basic computer knowledge</li><li>Sales-driven mindset with a positive attitude</li><li>Call center experience is a plus but not mandatory</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Training and learning opportunities</li><li>Supportive and professional work environment</li><li>Career growth within the organization</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Sales Representative

TALENT EXPERTZ HR Solutions

We TALENT EXPERTZ recuritment consultants are partnering with a well-established Vintage Apparel company in Karachi for their new Call Center department. If you are passionate about customer service, sales, or operations, this is your chance to join a dynamic team and grow your career!About the Client CompanyThe company is a well-established vintage apparel business based in Karachi, serving retailers and customers across Europe and the UK. With export operations managed internationally, the company is now launching a new Call Center department as part of its growth strategy to enhance customer experience, sales conversions, and operational excellence.This is an exciting opportunity for individuals passionate about customer service, sales, and operations to be part of a dynamic team and grow their careers in an international business environment.Position: Inbound Customer Service Representative (CSR- International)Job Description:<ul><li>Handle incoming calls from international customers.</li><li>Resolve queries, complaints, and chargebacks.</li><li>Assist with order tracking, refunds, and promotions.</li><li>Maintain accurate records of customer interactions in CRM.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum A/O Levels or Bachelor&rsquo;s degree</li><li>Strong English communication skills (spoken and written)</li><li>Customer-focused attitude with problem-solving skills</li><li>Confidence in handling international customers</li><li>Ability to work in shifts and meet performance targets</li><li>Prior call center experience (international process preferred but not mandatory)</li></ul>What We Offer<ul><li>Long-term role with job stability</li><li>Company-provided transport facility</li><li>Structured training and onboarding</li><li>Defined career growth and internal promotion opportunities</li><li>Professional, fast-paced, and supportive work environment</li><li>Exposure to international customers and global e-commerce operations</li></ul>Location: Bath Island, Clifton, KarachiShifts: 9-hour shifts (between 12:00 PM &ndash; 8:00 PM)Salary: PKR 60,000 &ndash; 65,000 Excluding incentives and conveyance allowanceWork days: 5 daysAge Criteria: Max 28If you are fluent in English and enjoy working in a fast-paced call center environment, we encourage you to apply for this role. Only shorlisted candidates will be contacted.Job Type: Full-timePay: Up to Rs65,000.00 per monthWork Location: In personApplication Deadline: 25/12/2025 Expected Start Date: 15/01/2026

Customer Service Representative (Inbound CSR)

The Talenters

Outwerk Solutions, a leading international call center , is looking for Call Center Agents who are fluent in English and ready to earn big!Job Details: Shifts Available:<ul><li>Part-time: 7:00 PM - 2:00 AM</li><li>Full-time: 7:00 PM - 4:00 AM</li></ul>Days: Monday - Friday (Weekends Off!)<ul><li>What We Offer:</li></ul>Salary up to 75,000 PKR + Commissions &amp; Incentives<ul><li>Performance-based Bonuses</li><li>Career Growth Opportunities</li><li>Fun &amp; Professional Work Environment</li></ul>Requirements:<ul><li>Fluent English Communication Skills (Mandatory)</li><li>Strong persuasion &amp; sales skills</li><li>Ability to work in a fast-paced environment</li><li>Prior call center experience is a plus, but freshers are welcome!</li></ul>EARN UPTO 100k!Apply Now! Send your CV via WhatsApp at 0349-3613193or come for walk-in interview between 8pm - 10pmLocation: Park Avenue, 1st Floor, Suite No. 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, KarachiDon't miss this opportunity to boost your career!Job Types: Full-time, Part-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Call Center Agents (English Fluency Required!) Part time/ Full time

Explore 234+ Call center representative in Karachi this January. Find roles across top companies and apply now to boost your career.