call center agent - bahrain Jobs in Manama

call center agent - bahrain

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call center representative

Air Arabia

<p></p><div><div><div><div><div><b>Date: </b>21 Oct 2025
</div></div></div></div><div><div><div><div><b>Company: </b>Air Arabia PJSC (G9)
</div></div></div></div><div><div><div><div><b>Location:
</b>Manama, BH
</div></div></div></div><div><div><div><div><b>Country: </b>BH
</div></div></div></div><div></div><div><div><div><div><div><div><div><div><b>Job Purpose</b></div>
</div><div><div>
To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.</div></div></div><div><div><div><b>
Key Result Responsibilities</b></div>
</div><div><div><ul><li>Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.</li></ul>
<ul><li>Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li></ul>
<ul><li>Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.</li></ul>
<ul><li>Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li></ul>
<ul><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li></ul>
<ul><li>Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li></ul>
<ul><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li></ul>
<ul><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li></ul>
<ul><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.</li></ul>
<ul><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li></ul>
<ul><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul>
</div></div></div><div><div><div><b>Qualifications (Academic, training, languages)</b></div>
</div><div><ul><li>High School/Diploma or equivalent.</li>
<li>Capable of using technology systems and tools such as Microsoft Office.</li>
<li>Good in English &amp; Arabic Languages.</li>
</ul></div></div><div><div><div><b>Work Experience</b></div>
</div><div><ul><li>Previous call center experience is required for this role; additional experience in customer service will be considered an advantage</li>
<li>Capability of understanding market trends and channeling them leading to effective customer care solutions.</li>
<li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li>
<li>Capable of understanding customers&rsquo; problems and direct them in the right channel.</li>
<li>Ability to work for long hours and under pressure.</li>
<li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li>
<li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul></div></div></div></div></div></div></div></div><p></p>

Call Center Agent - Bahrain

<div>
 Date: 21 Oct 2025
 <br/>
 <br/>
 Company: Air Arabia PJSC (G9)
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 Manama, BH
 <br/>
 <br/>
 Country: BH
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
  </li>
  <li>
   Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  </li>
  <li>
   Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
  </li>
  <li>
   Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  </li>
  <li>
   As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
  </li>
  <li>
   Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
  </li>
  <li>
   Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
  </li>
  <li>
   Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
  </li>
  <li>
   Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
  </li>
  <li>
   Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
  </li>
  <li>
   Performs any additional responsibilities as advised by the Line Manager/Supervisor.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School/Diploma or equivalent.
  </li>
  <li>
   Capable of using technology systems and tools such as Microsoft Office.
  </li>
  <li>
   Good in English &amp; Arabic Languages.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
  </li>
  <li>
   Capability of understanding market trends and channeling them leading to effective customer care solutions.
  </li>
  <li>
   Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
  </li>
  <li>
   Capable of understanding customers&rsquo; problems and direct them in the right channel.
  </li>
  <li>
   Ability to work for long hours and under pressure.
  </li>
  <li>
   Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
  </li>
  <li>
   Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
  </li>
 </ul>
</div>


Braxtone Group

<div>
 <strong>
  Brief Descriptionof Job Function
  <br/>
  <br/>
 </strong>
 The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
 <br/>
 <br/>
 This role requires an individual who is self-motivated with high levels of energy and drive. The Call
 <br/>
 <br/>
 Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
 <br/>
 <br/>
 <ul>
  <li>
   DUTIES ACTUALLY PERFORMED BY THIS POSITION:
  </li>
  <li>
   Answer all calls within 2 rings
  </li>
  <li>
   Cordial and positive tone of voice in all calls
  </li>
  <li>
   Focus on needs of the customer and provide for their queries and requests
  </li>
  <li>
   Sell, up-sell and cross-sell different products and services to the customer
  </li>
  <li>
   Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
  </li>
  <li>
   Data entry
  </li>
  <li>
   Filing and documentation management
  </li>
  <li>
   Updating information and ensuring accuracy of data records
  </li>
  <li>
   ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
  </li>
  <li>
   Minimum of high school certification
  </li>
  <li>
   Diploma and some form of work experience is preferred
  </li>
  <li>
   Strong communication skills
  </li>
  <li>
   Good selling skills
  </li>
  <li>
   Positive energy and teamwork ethos
  </li>
  <li>
   Excellent written and oral communication skills.
  </li>
  <li>
   Strong English language
  </li>
  <li>
   Good understanding of the services
  </li>
  <li>
   Be highly computer literate, particularly in Microsoft Office Products.
  </li>
  <li>
   Targets
   <br/>
   <br/>
  </li>
 </ul>
 Key performance indicators and targets to be agreed.
 <br/>
 <br/>
 <ul>
  <li>
   Commission or incentives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Commissions Or Incentives To Be Agreed. Important Notes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Commission is only payable if all KPI targets are achieved.
  </li>
  <li>
   Typical Working Conditions
   <br/>
   <br/>
  </li>
 </ul>
 Normal Working Hours40 hours a week
 <br/>
 <br/>
 Working Timing is rotating shift.
 <br/>
 <br/>
 Work may require occasional weekend and/or evening work
</div>


Customer Service Representative

Hydur

<p>We are looking for a motivated and experienced <b>Bahraini Arabic Speaking Call Centre Executive</b> with a background in the <b>travel</b> field and hands-on experience in <b>Global Distribution Systems (GDS)</b>.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound customer calls..</li><li>Provide accurate information, quotations, and itinerary options using GDS platforms.</li><li>Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.</li><li>Support clients with post-booking services, amendments, refunds, and travel documentation.</li><li>Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.</li><li>Update and maintain client records and booking information in the CRM system.</li><li>Promote company products and services, including travel insurance and holiday packages.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in a <b>travel agency or call centre environment</b>.</li><li>Proficient in at least one <b>GDS system.</b></li><li><b>Excellent</b> <b>communication skills in both Arabic and English (written and spoken).</b></li><li>Strong customer service orientation and attention to detail.</li><li>Ability to multitask and handle high call volumes efficiently.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Diploma or degree in <b>Travel &amp; Tourism Management</b> or related field.</li><li>Previous experience in a <b>Bahrain-based travel agency or airline call centre</b>.</li><li>Familiarity with <b>BSP, IATA, or corporate travel accounts</b> handling.</li></ul><p>Job Type: Full-time</p>

Call Centre Agent (Bahrainis with GDS experience)

<figure class="table"><table><tbody><tr><td><p><strong>&nbsp;BRIEF DESCRIPTIONOF JOB FUNCTION</strong></p><p>&nbsp;</p><p>The&nbsp;Call&nbsp;Centre&nbsp;Agent&nbsp;is&nbsp;responsible for&nbsp;incoming&nbsp;and&nbsp;outgoing&nbsp;calls.&nbsp;The&nbsp;role&nbsp;involves&nbsp;sales&nbsp;and customer service.</p><p>This&nbsp;role&nbsp;requires&nbsp;an&nbsp;individual&nbsp;who&nbsp;is&nbsp;self-motivated with&nbsp;high&nbsp;levels of&nbsp;energy&nbsp;and&nbsp;drive.&nbsp;The&nbsp;Call</p><p>Centre&nbsp;Agent&nbsp;must&nbsp;have&nbsp;strong&nbsp;communication&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;maintain&nbsp;good&nbsp;rapport&nbsp;on the phone.</p><p>&nbsp;</p><ol><li><strong>DUTIES ACTUALLY PERFORMED BY&nbsp;THIS&nbsp;POSITION:</strong></li></ol><p>&nbsp;</p><ol><li>Answer all calls&nbsp;within 2 rings</li><li>&nbsp;Cordial and positive tone of&nbsp;voice in all&nbsp;calls</li><li>Focus on needs of&nbsp;the customer and provide for their&nbsp;queries and requests</li><li>Sell, up-sell and cross-sell different products and services&nbsp;to the customer</li><li>Ensure the next&nbsp;steps and requirements are aligned&nbsp;and clarified&nbsp;with the customer before the end of&nbsp;the call</li><li>Data entry</li><li>Filing&nbsp;and documentation&nbsp;management</li><li>Updating&nbsp;information and ensuring&nbsp;accuracy&nbsp;of&nbsp;data records</li></ol></td></tr><tr><td><ol><li><strong>ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)</strong></li></ol><p>&nbsp;</p><ol><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form&nbsp;of&nbsp;work experience is&nbsp;preferred</li><li>Strong communication skills</li><li>Good&nbsp;selling&nbsp;skills</li><li>Positive energy&nbsp;and&nbsp;teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Strong English language</li><li>Good&nbsp;understanding&nbsp;of&nbsp;the services</li><li>Be highly&nbsp;computer literate, particularly in Microsoft Office Products.</li></ol><p><strong>&nbsp;</strong></p><ol><li><strong>Targets</strong></li></ol><p>Key&nbsp;performance indicators&nbsp;and&nbsp;targets&nbsp;to&nbsp;be agreed.</p><p>&nbsp;</p><ol><li><strong>Commission&nbsp;or&nbsp;incentives</strong></li></ol><p>Commissions or incentives&nbsp;to be agreed. Important notes:</p><ul><li>Commission is&nbsp;only&nbsp;payable if&nbsp;all KPI&nbsp;targets are achieved.</li></ul><p>&nbsp;</p><ol><li><strong>Typical Working Conditions</strong></li></ol><p>&nbsp;</p><p>Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;week</p><p>Working&nbsp;Timing is rotating&nbsp;shift.</p><p>Work may&nbsp;require occasional weekend and/or evening work</p></td></tr></tbody></table></figure>

Servier

<div>
 Date posted: Oct 21, 2025
 <br/>
 <br/>
 City: Manama
 <br/>
 <br/>
 Country/Region: BH
 <br/>
 <br/>
 Type of Contract: Full-time Employment / Unlimited
 <br/>
 <br/>
 Job Requisition ID: 9105
 <br/>
 <br/>
 Medical Representative - Bahrain
 <br/>
 <br/>
 <em>
  Servier is a global pharmaceutical group governed by a Foundation. With a strong international presence in 150 countries and total revenue of 5.9 billion euros in 2024, Servier employs 22,000 people worldwide. Servier is an independent group that invests over 20% of its brand-name revenue in Research and Development every year. To accelerate therapeutic innovation for the benefit of patients, the Group is committed to open and collaborative innovation with academic partners, pharmaceutical groups, and biotech companies. It also integrates the patient's voice at the heart of its activities. A leader in cardiology, the ambition of the Servier Group is to become a renowned and innovative player in oncology. Its growth is based on a sustained commitment to cardiovascular and metabolic diseases, oncology, neuroscience, and immuno-inflammatory diseases. To promote access to healthcare for all, the Servier Group also offers a range of quality generic drugs covering most pathologies.
  <br/>
  <br/>
 </em>
 <strong>
  Job Description:
  <br/>
  <br/>
 </strong>
 The Medical Representative is responsible for promoting the company&rsquo;s pharmaceutical products to healthcare professionals, ensuring product awareness, and building strong relationships with doctors, pharmacists, and other stakeholders. The role requires a strong understanding of the therapy areas, market dynamics, and customer needs.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Establish and maintain strong relationships with key healthcare professionals and stakeholders in your assigned territory.
  </li>
  <li>
   Educate healthcare professionals on the benefits and proper usage of our products.
  </li>
  <li>
   Identify and target new sales opportunities to drive business growth.
  </li>
  <li>
   Ensure the availability and visibility of products in hospitals, clinics, and pharmacies.
  </li>
  <li>
   Organize and attend medical conferences, product presentations, and training sessions for healthcare professionals.
  </li>
  <li>
   Provide regular feedback on market trends, competitor activities, and customer preferences.
  </li>
  <li>
   Monitor sales targets and work towards achieving or exceeding them.
  </li>
  <li>
   Maintain accurate and up-to-date records of customer interactions, sales activities, and market feedback.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in pharmacy / medicine.
  </li>
  <li>
   Valid National Health Regulatory Authority (NHRA) license
  </li>
  <li>
   Strong communication and interpersonal skills.
  </li>
  <li>
   Self-motivated with a results-driven approach.
  </li>
  <li>
   Must have a driver&rsquo;s license &amp; transportation.
  </li>
  <li>
   Proficiency in Microsoft Office (Word, Excel, PowerPoint).
  </li>
  <li>
   Fluency in Arabic and English.
   <br/>
   <br/>
  </li>
 </ul>
 Whatever your area of expertise, your work within the Servier Group helps advance therapeutic progress for the benefit of patients. You will be part of teams recognized for their scientific excellence and reach your full potential in a professional environment that encourages you to develop yourself. Tailor-made onboarding journeys, mobility opportunities, quality trainings, responsible management, team spirit... All this and more in a workplace focused on your well-being.
 <br/>
 <br/>
 At Servier, we are committed to therapeutic progress to serve patient needs. We put the diversity of our employees as a source of richness for the fulfillment of this vocation.
</div>


Medical Representative - Bahrain

Era Projects

<p><b>Responsibilities:</b></p><ul><li>Greet and direct customers</li><li>Provide accurate information (e.g. product features, pricing and after-sales services)</li><li>Answer customers&rsquo; questions about specific products/services</li><li>Conduct price and feature comparisons to facilitate purchasing</li><li>Cross-sell products</li><li>Ensure racks are fully stocked</li><li>Manage returns of merchandise</li><li>Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)</li><li>Inform customers about discounts and special offers</li><li>Provide customer feedback to the Store Manager</li><li>Stay up-to-date with new products/services</li></ul><p><b>Requirements and skills:</b></p><ul><li>Proven work experience as a Retail Sales Representative, Sales Associate or similar role</li><li>Understanding of the retail sales process</li><li>Familiarity with consumer behavior principles</li><li>Knowledge of inventory stocking procedures</li><li>Basic math skills</li><li>Track record of achieving sales quotas</li><li>Excellent communication skills, capable of building trusting relationships</li><li>Ability to perform in fast-paced environments</li><li>Flexibility to work various shifts</li><li>High school degree</li><li>BSc in Marketing or related field is a plus</li></ul><p>If interested Kindly send us your CV in our email : <b>recruitbh24@gmail.com</b></p><p>Job Types: Full-time, Permanent</p>

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Explore 31+ Call center representative in Manama this October. Find roles across top companies and apply now to boost your career.

31 call center representative jobs IN Manama

Call Center Agent - Bahrain

Call Center Agent - Bahrain

Customer Service Representative

Call Centre Agent (Bahrainis with GDS experience)

Customer Service Representative

Medical Representative - Bahrain

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