call center representative

Brandix Soft

<p>Indeed&rsquo;s formatting, tone, and content guidelines.</p><p><b>Job Title:</b> Call Center Representative (Outbound &ndash; International)</p><p><b>Location:</b> Lahore (On-site &ndash; 4th Floor, Al-Hafeez Shopping Mall, Gulberg III)</p><p><b>Employment Type:</b> Full-time</p><p><b>Job Description</b></p><p>Brandix Soft is a growing digital marketing agency serving clients across the US and UK markets. We provide SEO, PPC advertising, social media marketing, and web development solutions.</p><p>We are expanding our outbound sales team and seeking <b>energetic, goal-oriented Call Center Representatives</b> to generate new business opportunities. In this role, you will serve as the first point of contact for potential clients, introducing our digital marketing services and qualifying leads for the sales team.</p><p><b>Key Responsibilities</b></p><ul><li>Conduct <b>outbound calls</b> to businesses in the US and UK markets to generate qualified sales leads.</li><li>Clearly articulate the value of SEO, PPC, social media marketing, and web development services, tailoring conversations to address client challenges.</li><li>Identify and qualify sales opportunities using effective questioning and active listening.</li><li>Accurately log all customer interactions and follow-up activities in the company&rsquo;s CRM system.</li><li>Consistently meet or exceed individual targets for call volume, qualified leads, and appointments set.</li><li>Maintain a positive, persistent, and client-focused attitude in all interactions.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li><b>Education:</b> Minimum Matriculation / O-Level. A Bachelor&rsquo;s degree is a plus.</li><li><b>Communication:</b> Exceptional verbal English skills with a clear, professional, and confident telephone manner.</li><li><b>Experience:</b> Prior experience in outbound sales, telemarketing, or a call center environment is highly advantageous.</li><li><b>Digital Knowledge:</b> Familiarity with SEO, PPC, or social media marketing is a significant plus.</li><li><b>Mindset:</b> Results-driven with the resilience to thrive in a target-oriented environment.</li><li><b>Soft Skills:</b> Strong interpersonal skills with the ability to build rapport quickly.</li><li>Fresh graduates with outstanding communication skills and a strong drive to succeed are strongly encouraged to apply.</li></ul><p><b>What We Offer</b></p><ul><li><b>Compensation:</b> Competitive base salary + uncapped performance-based commission</li><li><b>Training:</b> Comprehensive initial training on sales techniques and digital marketing services</li><li><b>Career Growth:</b> Clear, merit-based pathways to senior sales and leadership roles</li><li><b>Work Environment:</b> Collaborative, inclusive, and high-energy team culture</li><li><b>Schedule:</b> Stable Monday&ndash;Friday work week with weekend off</li></ul><p><b>Shift Options (Monday &ndash; Friday):</b></p><ul><li>UK Market: 1:00 PM &ndash; 10:00 PM PKT</li><li>US Market: 6:00 PM &ndash; 3:00 AM PKT</li></ul><p><b>How to Apply</b></p><p>Please submit your updated CV via:</p><p><b>Email:</b> hrsales@brandixsoft.com<br/><b>WhatsApp:</b> +92 325 5599973</p><p><b>Note:</b> This is an on-site position based in Lahore. Only shortlisted candidates will be contacted.</p><p>Application Question(s):</p><ul><li>What will be your expected salary?</li><li>For which campaign you wants to apply, UK or US?</li></ul><p>Language:</p><ul><li>English Fluently? (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

Call Center Representative

Alfa HR Consultancy

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    Company Description
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    Alfa HR Consultancy is an established firm in Lahore, Pakistan, offering HR consultancy, executive search, recruitment, employee outsourcing, freelancing, payroll management, and training &amp; development services. With a network of offices across Pakistan, we specialize in sourcing professionals, skilled, and semi-skilled workers for various industries.
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    Role Description
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    This is a full-time on-site role for a Call Center Representative at Alfa HR Consultancy in Lahore. The Call Center Representative will be responsible for handling customer inquiries, providing excellent customer support, ensuring customer satisfaction, and utilizing computer literacy skills to navigate systems and databases.
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    Qualifications
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     Customer Service Representatives and Customer Support skills
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     Experience in maintaining high levels of Customer Satisfaction
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     Strong Interpersonal Skills
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     Computer Literacy with proficiency in relevant software
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     Excellent communication skills, both verbal and written
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     Ability to multitask and work efficiently in a fast-paced environment
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     Previous experience in a call center or customer service role is preferred
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     High school diploma or equivalent required, college degree a plus
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Open Home Properties

<p>Job Description</p><p>Open Home Property is looking for a motivated and customer-focused Call Center Representative to join our growing team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting clients with inquiries, and providing excellent customer service in a professional manner.</p><p>Freshers who are eager to learn and build a career in customer service are highly encouraged to apply.</p><p>Key Responsibilities</p><ul><li>Handle inbound and outbound customer calls professionally</li><li>Respond to client inquiries and provide accurate information</li><li>Maintain and update customer records in the system</li><li>Follow up with clients regarding their requests and concerns</li><li>Coordinate with internal departments when required</li><li>Ensure high levels of customer satisfaction and service quality</li><li>Maintain proper call logs and daily reports</li></ul><p>Requirements</p><ul><li>Excellent communication and interpersonal skills</li><li>Basic computer knowledge and typing skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Previous call center or customer service experience is an advantage</li><li>Freshers are welcome to apply</li></ul><p>What We Offer</p><ul><li>Competitive salary package</li><li>Career growth opportunities</li><li>Professional and supportive work environment</li><li>Training and development support</li></ul><p>Pay: AED2,000.00 - AED2,500.00 per month</p><p>Work Location: In person</p>

One new creation

<div><h2 class="jobSectionHeader"><b>Description:</b></h2>
<p></p><p>About Us<br>
One New Creation, LLC supports residential remodeling projects through organized warehouse operations, material handling, and efficient job site preparation. We value teamwork, reliability, and attention to detail.</p><p>
Position Overview<br>
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We are looking for a customer-focused Call Center Representative to handle inbound and outbound communications, schedule appointments, and assist customers with service-related inquiries. This role is essential to maintaining a positive customer experience.<br>
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Key Responsibilities</p><ul>
<li>
Make outbound calls for appointment confirmations and follow-ups</li>
<li>Schedule consultations and maintain appointment records</li>
<li>Document customer interactions accurately in company systems</li>
<li>Provide information regarding services and scheduling</li>
<li>Escalate concerns to the appropriate department when necessary</li>
<li>Support communication between customers and internal teams</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>Requirements:</b></h2>
<p></p><ul><li>Excellent verbal communication and active listening skills</li>
<li>Professional phone etiquette and customer-focused approach</li>
<li>Basic computer proficiency, including data entry and email</li>
<li>Ability to multitask and manage multiple customer interactions efficiently</li>
<li>Reliable, organized, and team-oriented</li></ul></div><p></p>

Battery Mart of Winchester, Inc.

<p>We are seeking a motivated and customer-focused individual to join our team as a Call Center Representative. In this role, you will assist customers with product selection, process orders, answer questions, and help customers find the right solutions for their needs. The ideal candidate enjoys working with people, can multitask in a fast-paced environment, and is committed to providing exceptional customer service.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist customers by phone, email, chat, and online messaging.</li><li>Process orders, quotes, returns, and warranty claims.</li><li>Follow up with customers regarding orders, product availability, and outstanding quotes.</li><li>Learn and maintain knowledge of batteries, chargers, and related products.</li><li>Work with other departments to ensure customer issues are resolved promptly.</li></ul><p><b>Qualifications:</b></p><ul><li>Previous customer service, retail sales, call center, or automotive experience preferred but not required.</li><li>Strong communication, problem-solving, and active listening skills.</li><li>Comfortable using computers and learning new software systems.</li><li>Ability to multitask, stay organized, and manage multiple customer interactions.</li><li>Positive attitude, reliability, and a willingness to learn.</li><li>High school diploma or equivalent required.</li></ul><p>This is an excellent opportunity for someone who enjoys working with customers and helping drive sales. We are looking for a team member who is motivated, dependable, and committed to providing exceptional service. If you enjoy solving problems, recommending products, and building positive customer relationships, we'd like to hear from you.</p><p>Job Type: Full-time</p><p>Pay: $18.00 - $21.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Prism Vision Group

<div>Overview:<div></div><div><br>
This role is located at Spokane Eye Clinic, Spokane, WA, which is part of Prism Vision Group.</div><div></div><div><b><br>
Compensation Range:</b> $18-$33.08/hr (Dependent on Experience)</div><div><br>
</div><div>The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and resolve inquiries efficiently.</div><br>
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Responsibilities:<div></div><div><b><br>
ROLE AND RESPONSIBILITIES</b></div><br>
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Answer incoming calls and respond to customer inquiries in a professional and courteous manner.</li><li>
Make outbound calls to follow up with customers, conduct surveys, or provide information as needed.</li><li>
Provide accurate information regarding products, services, policies, and procedures.</li><li>
Handle and resolve customer complaints or escalate issues to the appropriate department.</li><li>
Maintain a positive and empathetic approach when dealing with customers.</li><li>
Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.
</li><li>Verification of insurance information, verification of benefits and insurance referral information.</li><li>
Adhere to HIPAA standards related to patient privacy and confidentiality.</li><li>
Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
</li><li>Identify customer needs and provide appropriate solutions.</li><li>
Work collaboratively with other departments to address customer concerns effectively.</li><li>
Meet or exceed key performance metrics, including call handling time, customer satisfaction, and resolution rates.</li><li>
Comply with company policies and standards.</li></ul>
Qualifications:<div></div><div><b><br>
Position Qualifications:</b></div><div></div><div><br>
Education: High School Graduate or General Education Degree (GED)</div><div>
Experience: Prior call center or customer service or related experience</div><div></div><div><b><br>
Knowledge/Skills/Abilities:</b></div><div></div><div><br>
Excellent verbal and written communications skills in English. Bi-Lingual a plus.Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.<br>
Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.<br>
Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.<br>
Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.<br>
Ability to handle multiple tasks while maintaining a high level of accuracy.<br>
Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.<br>
Proficient with Microsoft Office Suite</div><div><b><br>
Work Environment:</b></div><div></div><div><br>
An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.</div></div>

Mass General Brigham

<div>Site: Mass General Brigham Medical Group Western Massachusetts, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
At Mass General Brigham Medical Group, our Call Center team serves as a vital connection between patients and care teams across the organization. Representatives provide compassionate, patient-centered support by assisting with appointment scheduling, registration, referral coordination, message management, and general inquiries across a wide range of specialties and practices. Using Mass General Brigham&rsquo;s integrated systems and resources, the team helps ensure patients receive timely access to high-quality care while delivering an exceptional experience with every interaction.<br>
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We are seeking a full-time, 40-hour Call Center Representative to join our team! This role will support our multidisciplinary team by handling a high volume of inbound calls, averaging approximately 70-90 calls per day, per agent. Responsibilities include scheduling appointments, answering questions, handling complaints, and troubleshooting problems. The goal is to ensure that our callers receive timely, efficient, and high-quality service!<br>
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The ideal schedule for this role is Monday to Friday, from 8:30 AM to 5:00 PM.<br>
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Our Call Center is based out of 30 Locust Street in Northampton, MA. Employees are expected to be onsite for all hours worked during onboarding/training for the first few weeks, but there are options for remote work after the successful completion of that probationary period and fully acclimated to the role.<br>
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Responsible for using knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems.<br>
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Does this position require Patient Care?<br>
No<br>
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Essential Functions<br>
<ul><li>Answers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services.
</li><li>Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
</li><li>Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
</li><li>Utilizes software, databases, scripts, and tools appropriately.
</li><li>Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
</li><li>Adheres to all company policies and procedures as well as defined training.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p>
Education<br>
High School Diploma or Equivalent required<br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
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Experience<br>
Customer Service Experience 1-2 years preferred</p><p>
Call Center Experience 0-1 year preferred</p><p>
Foreign Language Experience 0-1 year preferred</p><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Remote<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
30 Locust Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$17.71 - $22.76/Hourly<p></p><p><b><br>
Grade</b></p>
2<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Call Center Representative, Ambulatory

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