call center representative

Schat Communications

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3> </h3><h3>Responsibilities:</h3><ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul>

Call Center Representative

Library

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3> </h3> <ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3> </h3>

Veterinary United

<div><div><div><div><div>Are you passionate about animals and ready to start a career in Veterinary Medicine? Join Veterinary United, where our dedicated team of animal wellness advocates is transforming veterinary care for the better. As part of our team, you&rsquo;ll contribute to a supportive and positive environment that delivers individual care to every patient and client, while also making a meaningful impact in our communities.</div> 
We are seeking a friendly, professional, and customer-focused Call Center Representative to handle inbound and outbound customer calls. The ideal candidate will assist customers by answering questions, resolving complaints, providing product or service information, and ensuring customer satisfaction.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li>
Answer incoming customer calls promptly and professionally</li><li>
Make outbound calls to customers when required</li><li>
Resolve customer complaints and inquiries efficiently</li><li>
Provide accurate information about products, services, and company policies</li><li>
Document customer interactions in the system</li><li>
Escalate complex issues to supervisors or appropriate departments</li><li>
Meet performance targets such as call handling time and customer satisfaction</li><li>
Maintain confidentiality of customer information</li><li>
Follow company procedures and communication guidelines</li></ul><h3 class="jobSectionHeader">
Required Skills and Qualifications:</h3><ul><li>
High school diploma or equivalent</li><li>
Excellent verbal communication skills</li><li>
Strong listening and problem-solving abilities</li><li>
Basic computer knowledge and typing skills</li><li>
Ability to work under pressure in a fast-paced environment</li><li>
Good customer service and interpersonal skills</li><li>
Previous call center or customer service experience is a MUST</li></ul><h3 class="jobSectionHeader">
Preferred Qualities:</h3><ul><li>
Patience and empathy when dealing with customers</li><li>
Positive attitude and professionalism</li><li>
Ability to multitask effectively</li><li>
Team-oriented mindset</li></ul><h3 class="jobSectionHeader"> 
Why Join Veterinary United?</h3>
At Veterinary United, we believe in teamwork, growth, and fostering a positive culture. We aim to be changemakers in veterinary medicine, building a better future for our hospitals, teams, and clients. If you&rsquo;re open to growth, positivity, and making a difference in the veterinary field, Veterinary United is the perfect place for you!
Ready to be part of something bigger? Apply today and become a changemaker with Veterinary United!</div></div></div></div><div></div>

Ascensus

<div>Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. 
Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you!
Video Interviewing:
As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here!
The hourly rate is $19. Class start dates are:
<ul><li>8/5/26
</li></ul>****These positions are 100% fully remote****
The first 4 weeks consist of training from 10:00 am to 6:30 pm EST.
After training is complete, you will be offered one of the shifts below (times are in Eastern Standard Time ):
Late Shift
<ul><li>11:30 am to 8:00 pm
</li><li>12:30 pm to 9:00 pm
</li><li>1:30 pm to 10:00 pm
</li><li>2:30 pm to 11:00 pm
</li></ul>The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.
Essential Functions
Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year. Training would be provided, prior to any movement to support a new product. The requirements listed are representative of the knowledge, skills, and/or ability required. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Below functions are across all roles.
<ul><li>Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.
</li><li>Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions.
</li><li>Process financial and non-financial transactions timely and accurate.
</li><li>Demonstrate flexibility and team-orientation.
</li><li>Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
</li></ul>Required Education and Experience
<ul><li>High school diploma or GED, and further applicable education or equivalent experience.
</li><li>1+ years of call center or customer service experience preferred
</li><li>Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
</li><li>Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smart phone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.
</li><li>Computer proficiency is required
</li><li>Excellent listening, verbal and written skills
</li><li>Detail oriented, flexible, and self-motivated
</li></ul>Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.</div>

Extract Wellness LLC

We are currently seeking a dedicated and professional Call Center Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing an exceptional service experience, offering product information, and resolving customer enquiries with efficiency and care. Responsibilities: * Manage a high volume of inbound customer calls and emails in a timely and professional manner. * Provide accurate, valid, and complete information by using the right methods and tools. * Assist customers with placing orders, managing their accounts, and tracking shipments. * Identify and assess customers’ needs to achieve satisfaction and build sustainable relationships of trust through open and interactive communication. * Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. * Maintain comprehensive records of customer interactions, transactions, comments, and complaints within our CRM system. * Work collaboratively with other team members and departments to ensure a seamless customer journey. * Stay current with product knowledge and company promotions to provide the best possible service. Qualifications: * Proven experience in a customer support or call centre role is essential. * Exceptional verbal and written communication skills, with a professional telephone manner. * Strong listening and problem-solving abilities. * Proficiency in using CRM systems and other standard office software. * Ability to multi-task, prioritise, and manage time effectively in a fast-paced environment. * A genuine passion for helping customers and delivering outstanding service. * Experience or a keen interest in the wellness or natural products industry would be an advantage. Benefits: * A competitive hourly wage of **$20 - $30 USD**. * Opportunities for professional growth and development within a growing company. * A supportive and positive team-oriented work environment. * Generous employee discounts on our premium wellness products.

Metrocast Cable Systems

Job Title: Remote Call Centre Representative Company: Metrocast Cable Systems Location: Remote (based in Quincy, Massachusetts, United States) Employment Type: Full-Time Salary: $30.00 - $35.00 USD per hour Job Overview Metrocast Cable Systems is a dynamic and customer-focused provider of telecommunication services. We are seeking a motivated and professional Remote Call Centre Representative to join our dedicated team. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support from a remote home office environment. This full-time role is crucial for maintaining our reputation for quality and ensuring a positive customer experience by efficiently addressing enquiries and resolving issues. Responsibilities As a Remote Call Centre Representative, your primary duties will include: * Handling a high volume of inbound customer calls and emails in a professional and timely manner. * Providing accurate information about our products, services, and billing. * Troubleshooting and resolving technical issues related to cable, internet, and phone services. * Assisting customers with account management, including new service set-up, changes, and cancellations. * Maintaining detailed and precise records of all customer interactions and transactions in our CRM system. * Identifying opportunities to upsell or cross-sell additional services that may benefit the customer. * Consistently meeting or exceeding key performance indicators (KPIs) for customer satisfaction, call handling times, and resolution rates. * Adhering to all company policies, procedures, and data protection regulations. Qualifications The successful candidate should possess the following skills and experience: * Proven experience in a customer service or call centre role, preferably within the telecommunications industry. * Exceptional verbal and written communication skills with a clear, professional telephone manner. * Strong problem-solving abilities and the capacity to remain patient and empathetic in challenging situations. * Excellent IT literacy, with proficiency in CRM software and the Microsoft Office Suite. * The ability to work independently and manage time effectively in a remote setting. * A dedicated, quiet, and distraction-free home workspace. * A reliable, high-speed internet connection is essential for this role. * A minimum of a high school diploma or equivalent qualification. Benefits Metrocast Cable Systems offers a competitive hourly rate and a supportive, collaborative virtual team environment. We are committed to the professional development of our employees and provide comprehensive training to ensure your success in the role.

Remote Call Center Representative

Conduent

<div>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. 
 
Bilingual Benefits Call Center Representative
Remote 
 
Pay: $18/hour, which may be below your state&rsquo;s minimum wage. Please take this into consideration when applying.
About the Role:
As a Bilingual Benefits Call Center Representative, you&rsquo;ll support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.
You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information.
This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.
Requirements:
We&rsquo;re seeking candidates with strong communication skills and a customer-first mindset. To succeed in this role, you must have:
<ul><li>Must be able to fluently read, write, and speak in both English and Spanish</li>
<li>Previous customer service and/or call center experience</li>
<li>Experience with healthcare, employer benefits, or retirement/annuity benefits preferred</li>
<li>Strong keyboarding skills and proficiency navigating multiple systems</li>
<li>Excellent verbal and written communication skills</li>
<li>Strong problem-solving skills</li>
<li>Ability to multitask effectively while managing a high volume of calls</li>
<li>Ability to follow guidelines and provide accurate information</li>
<li>Ability to work independently in a remote environment</li>
<li>High school diploma, GED, or college degree</li>
<li>Successful completion of background check</li>
<li>Must be 18 years of age or older</li></ul> 
Remote Requirements:
<ul><li>Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
</li><li>Must have the ability to connect with an ethernet cable to a modem/router
</li><li>We are currently NOT hiring in the following geographies, including but not limited to:
States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. 
Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.
</li></ul>#Remote44
Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. 
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $18 an hour. 
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.</div>

Bilingual Benefits Call Center Representative

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