call center representative

ANALTYTICA

Job Title: Call Center Representative Company: ATU Logistics Location: Near DHA Phase 6, Lahore Shift: Night Shift | 7:30 PM &ndash; 4:30 AM (Monday to Friday)About the RoleATU Logistics is seeking motivated and customer-focused Call Center Representatives to join our night shift team. As the first point of contact for our clients, you&rsquo;ll handle inbound and outbound calls, provide accurate information, resolve concerns, and ensure a smooth customer experience. We&rsquo;re looking for confident communicators who can remain calm under pressure and deliver professional, high-quality service at all times.Key Responsibilities<ul><li>Manage inbound calls and assist customers with inquiries or support requests.</li><li>Conduct outbound calls for follow-ups, shipment updates, and confirmations.</li><li>Clearly communicate logistics solutions and company services to customers.</li><li>Handle complaints with professionalism and empathy, escalating when necessary.</li><li>Maintain accurate records of customer interactions in CRM systems.</li><li>Coordinate with sales and dispatch teams to ensure efficient operations.</li><li>Stay up to date with company policies, services, and logistics updates.</li></ul>Requirements<ul><li>Prior experience in customer service or call center roles (US/Canada market experience preferred).</li><li>Excellent English communication skills (spoken and written).</li><li>Strong listening, multitasking, and problem-solving abilities.</li><li>Basic computer literacy and familiarity with CRM tools.</li><li>Full-time night shift availability at our office near DHA Phase 6, Lahore.</li></ul>Why Join UsAt ATU Logistics, your role directly contributes to customer satisfaction and business success. We offer a professional and supportive environment, competitive salaries, performance-based incentives, and clear opportunities for career advancement.If you&rsquo;re enthusiastic, dependable, and ready to build a rewarding career in customer support, we&rsquo;d love to hear from you. Apply now and grow with ATU Logistics!Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Call Center Representative

Herbiotics health care

Call Center RepresentativeCompany DescriptionDermaclust is a leading skin care brand in Pakistan, offering a wide range of dermatologically tested products designed to address diverse skin needs. From daily care to advanced solutions, our products are thoughtfully formulated to enhance skin health, radiance, and confidence.Our mission is to empower individuals to embrace their natural beauty through safe, effective, and innovative skin care. Based in Faisalabad, Dermaclust stands as a trusted name in the beauty and wellness industry, dedicated to delivering premium skin care solutions for every age and skin type.Job DescriptionYou&rsquo;ll be responsible for guiding customers, answering their queries, and helping them understand our products and services. Your role also includes giving basic skin care guidance and assisting customers with simple recommendations (training will be provided).Who Can Apply:<ul><li>Fresh graduates are welcome.</li><li>Teachers or individuals with strong communication skills are encouraged.</li><li>No need for specialized certifications or prior experience (training will be provided).</li></ul>Industry: Skin CareFunctional Area:Client Services &amp; Customer SupportTotal Positions: 6 PostsJob Type:Full Time/PermanentJob Shift:First Shift (Day)Job Location:Faisalabad, PakistanGender:FemaleJob Type: Full-timePay: From Rs25,000.00 per monthWork Location: In person

Call Center RepresentativeCompany DescriptionDermaclust is a leading skin care brand in Pakistan, offering a wide range of dermatologically tested products designed to address diverse skin needs. From daily care to advanced solutions, our products are thoughtfully formulated to enhance skin health, radiance, and confidence.Our mission is to empower individuals to embrace their natural beauty through safe, effective, and innovative skin care. Based in Faisalabad, Dermaclust stands as a trusted name in the beauty and wellness industry, dedicated to delivering premium skin care solutions for every age and skin type.Job DescriptionYou&rsquo;ll be responsible for guiding customers, answering their queries, and helping them understand our products and services. Your role also includes giving basic skin care guidance and assisting customers with simple recommendations (training will be provided).Who Can Apply:<ul><li>Fresh graduates are welcome.</li><li>Teachers or individuals with strong communication skills are encouraged.</li><li>No need for specialized certifications or prior experience (training will be provided).</li></ul>Industry: Skin CareFunctional Area:Client Services &amp; Customer SupportTotal Positions: 6 PostsJob Type:Full Time/PermanentJob Shift:First Shift (Day)Job Location:Faisalabad, PakistanGender:Female/MaleJob Type: Full-timePay: From Rs25,000.00 per monthWork Location: In person

Cmax.pk

Cmax.pk is looking to hire skilled professionals for its &lsquo;Call Center Representative&rsquo; posts. RESPONSIBILITIES:<ul><li>Answering phones from customers professionally and responding to customer inquiries.</li><li>Following the call center &ldquo;scripts&rdquo; when handling different services of real estate.</li><li>Routing inbound calls to the appropriate resources.</li><li>Recognizing customer expectations, clarifying details, solving any challenge and offering answers</li><li>Create a customer's trust in the services and projects that the company offers.</li><li>Provide customized, top quality customer support</li><li>Ensure feedback from the customer to further improve the customer services.</li><li>Selling the company&rsquo;s services and meeting the targets</li><li>Keep track of all interactions in a comprehensible way in our call center database</li><li>Diverse approach according to the situation</li><li>Keep updated with company developments, products, offerings, etc. and ensure all related information is understand for customer satisfaction</li><li>Setting individual sales targets with the sales team</li><li>Candidate will be responsible for effectively communicating project sales offers</li></ul>Job Requirement<ul><li>At least 1 year + experience in an international call center (Inbound and Outbound)</li><li>Minimum Qualification Intermediate/ O/A Levels</li><li>Fluent in English/Urdu</li><li>Previous experience in a customer support and sales support role</li><li>Familiarity with CRM systems and practices</li></ul>Skills and Competencies<ul><li>Must have good communication and interpersonal interaction skills, and efficient listening</li><li>Self-motivated and passionate person</li><li>Excellent time management and coordination skills</li><li>Excellent customer care attitude.</li><li>Team player and well organized.</li></ul>Job location: Near Forum Mall Clifton, KarachiNote: Nearby Candidates will be preferred Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Female Call Center Representative

Johnson Health Tech

<div>Description:

Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the potential for bonuses.
As one of the biggest brands in fitness, Matrix takes pride in providing unparalleled customer service to our clients. You will be at the forefront of this mission, taking calls and providing technical support to ensure our customers receive the highest level of care.
Our dedication to excellence has earned us a reputation as a leader in fitness and wellness, and we are seeking individuals who share our passion for customer service. By joining our team, you will become a part of Forbes 2021 Best Places to Work in the World, an elite group of companies committed to creating a positive and supportive work environment.
Don't miss this opportunity to elevate your career and join the Matrix family. Apply now and let's make a positive impact together!
Hours: 8am-5pm Monday-Friday, no nights or weekends!
Pay: $18.00 per hour with potential for bonuses
Location: Cottage Grove, WI-This will be 100% onsite.
Position Overview:
Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.
Responsibilities:
Provide Outstanding Service to Dealers, Consumers, and Service Providers:<ul><li>Maintain good attendance and adherence to schedule.</li><li>Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.</li><li>Support multiple queues.</li><li>Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.</li><li>Create parts orders; dispatch service technicians; collect billing information.</li><li>Document and maintain comprehensive customer case records.</li><li>Efficiently utilize tools and resources</li><li>Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.</li><li>Promote a positive and collaborative team atmosphere with co-workers.</li><li>Build and maintain working knowledge of products.</li><li>Complete all required training and ongoing education.</li><li>Other duties as assigned</li></ul>
Requirements:

Education:<ul><li>Minimum high school diploma or equivalent required</li></ul>
Experience:<ul><li>Demonstrated customer service experience required</li><li>Minimum of 1 year call center experience preferred</li></ul>
Other Requirements:<ul><li>Working knowledge and experience with Microsoft Office suite or comparable software</li><li>Excellent written and verbal communication skills</li><li>Think critically to analyze and solve problems</li></ul>
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:<ul><li>Health &amp; Dental Insurance</li><li>Company paid Life Insurance</li><li>401(k)</li><li>Paid Time Off benefits</li><li>Free access to our state-of-the-art onsite workout facility</li><li>Product discounts</li><li>Wellness programs</li><li>Free Yoga and workout classes</li><li>Opportunities to earn more PTO</li></ul>
EOE/M/W/Vet/Disability 
#ZR</div>

Emirates NBD

<div>
 
 
 We seek a friendly and customer-focused individual to join our inbound contact center team in Cairo, Egypt. In this role, you will be our valued customers' first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank.
 
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Provide exceptional customer service experience by answering inbound calls promptly and professionally.
 </li>
 <li>
 Respond to various customer inquiries regarding our banking products and services.
 </li>
 <li>
 Efficiently resolve customer complaints and issues, escalating complex cases as needed.
 </li>
 <li>
 Accurately record customer information and interactions in our system.
 </li>
 <li>
 Identify opportunities to improve customer experience and streamline processes.
 </li>
 <li>
 Adhere to established procedures and comply with information security and data privacy policies.
 </li>
 </ul>
 
 
 
 
 
 What You'll Need
 
 
 <ul>
 <li>
 Job location: New Cairo, Egypt
 </li>
 <li>
 Bachelor's degree in any field
 </li>
 <li>
 Excellent English communication skills (written and verbal).
 </li>
 <li>
 Ability to work on rotational shifts and weekends.
 </li>
 <li>
 Strong problem-solving and interpersonal skills.
 </li>
 <li>
 Available to join immediately.
 </li>
 <li>
 A proactive and customer-centric approach.
 </li>
 </ul>
 
 
 
 
 
 Bonus Points
 
 
 <ul>
 <li>
 Previous experience in a customer service role, preferably within the banking industry.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Incentives based on the KPIs achieved
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Social insurance
 </li>
 <li>
 Career development opportunities
 </li>
 </ul>
 
 
</div>

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