call center representative

Pasadena Ridge Apartments

<p>We are searching for a polite, professional call center 
representative to work closely with other team members to provide 
outstanding service to our customers by answering questions, handling 
complaints, and troubleshooting problems with our products and services.
 The call center representative may handle a high volume of inbound or 
outbound calls or both and should seek to create a positive experience 
for each caller. They will listen to clients to understand the reason 
for their call, address all questions or complaints, and provide an 
accurate and efficient response.</p><p>To be a successful call center 
representative, you should be customer-focused, detail oriented, and 
efficient. You should be polite, reliable, knowledgeable, and adaptable.</p><h3>Call Center Representative Responsibilities:</h3><ul><li>Answering
 or making calls to clients to learn about and address their needs, 
complaints, or other issues with products or services.</li><li>Responding
 efficiently and accurately to callers, explaining possible solutions, 
and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><div><h3>Requirements:</h3><ul><li>High school diploma or equivalent.</li><li>More education or experience may be preferred.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li></ul><br /></div>

Call Center Representative

Landings Credit Union

<div><p>We&rsquo;re seeking for an energetic, people-first <b>Call Center Representative</b> to join our team! If you enjoy helping others, solving problems, and making someone&rsquo;s day a little easier, this could be the perfect fit for you. Every call is an opportunity to create a positive experience for our members while working alongside a supportive team that values collaboration, growth, and great service.</p><p>
</p><p>As a full-time, in-office team member, you&rsquo;ll connect with members by phone, answer questions, provide solutions, and help deliver the outstanding service our members count on every day.</p><ul><li><b>
What You'll Do:</b></li></ul><ul><li>
Be the friendly voice our members can rely on by handling inbound and outbound calls
</li><li>Help resolve questions and concerns with professionalism, empathy, and efficiency
</li><li>Update and maintain accurate member information in internal systems
</li><li>Identify member needs and provide helpful solutions and guidance
</li><li>Work closely with teammates to improve processes and create exceptional member experiences
</li><li>Use bilingual or multilingual skills, if applicable, to better support our diverse membership</li><li>
What We're Looking For:</li></ul><ul><li>
Previous call center or customer service experience preferred</li><li>
Strong communication and people skills</li><li>
Proficient with computers including Microsoft Office, data entry and multitasking</li><li>
Outbound calling experience is a plus</li><li>
Positive attitude with the ability to work both independently and as part of a team</li><li>
Someone who enjoys helping people and thrives in a team-oriented environment</li><li>
Schedule:</li></ul><ul><li>
Full-time, in-office position</li><li>
Monday through Friday</li><li>
8-hour shifts (start times may vary)
</li><li>No weekends or holidays &mdash; enjoy your evenings and weekends off!</li><li>
Benefits &amp; Perks:</li></ul><ul><li>
401(k)
</li><li>Medical, dental, and vision insurance
</li><li>Paid time off</li><li>
Paid sick time</li><li>
Paid Holidays</li><li>
On-the-job training and growth opportunities</li></ul><p><b>
If you&rsquo;re ready to bring your customer service skills, positive energy, and passion for helping people to a team that appreciates what you do, we&rsquo;d love to hear from you. Apply today and start making a difference one call at a time!</b></p></div>

Cervera Real Estate

<h3>About the role</h3><p>We are seeking a dedicated and enthusiastic Call Center Representative to join our team in a fully remote capacity. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our company. This position is an excellent opportunity for individuals looking to kickstart their careers in customer service.</p><h3>Key responsibilities</h3><ul><li>Handle inbound calls from customers promptly and efficiently, addressing inquiries, concerns, and requests with professionalism.</li><li>Provide accurate information regarding products, services, and policies to ensure customer satisfaction and resolve issues effectively.</li><li>Utilize company systems to document interactions and follow up on customer requests as necessary, ensuring all records are maintained accurately.</li><li>Collaborate with team members and other departments to resolve complex issues and improve overall customer experience.</li><li>Participate in ongoing training sessions to enhance product knowledge and customer service skills, contributing to team performance and success.</li><li>Maintain a positive attitude and display empathy towards customers while handling a high volume of calls.</li></ul><h3>Requirements</h3><ul><li>Strong verbal communication skills with the ability to engage and actively listen to customers.</li><li>Basic computer proficiency, including comfort with navigating multiple software systems and tools.</li><li>Exceptional problem-solving skills and the ability to think critically under pressure.</li><li>A proactive approach to work, with the ability to manage time effectively and meet established targets.</li><li>A strong commitment to providing high-quality customer service and the ability to adapt to varying customer needs.</li><li>Reliable internet connection and a suitable home office setup to facilitate remote work.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer-facing role, particularly in a call center or similar environment.</li><li>Familiarity with customer relationship management (CRM) software or call center technology.</li><li>Multilingual abilities are a plus, as they can enhance communication with diverse customer bases.</li><li>Understanding of basic sales concepts and techniques to assist in upselling where appropriate.</li><li>Positive attitude and enthusiasm for continuous learning and development within the role.</li></ul><h3>Why join us</h3><ul><li>Be part of a dynamic team that values collaboration and innovation in customer service.</li><li>Work remotely, providing flexibility and the opportunity to create a comfortable work environment.</li><li>Gain valuable experience in a growing industry and develop skills that can lead to career advancement.</li><li>Enjoy a supportive company culture that emphasizes personal and professional growth.</li><li>Contribute to a customer-centric organization focused on delivering exceptional experiences and building lasting relationships with clients.</li></ul>

Bonney Plumbing, Electrical, Heating & Air

<div><div><b>Call Center Representative</b></div>
<div><b>Rancho Cordova, CA</b></div>
<div><b>Pay Range:</b> $18.00 - $21.00 per hour depending on experience + bonus/commission eligibility</div>
<div><b>All applicants must complete a Culture Index Here:</b><b> </b>https://go.cultureindex.com/s/x38syncklP</div>
<div></div><div><div>You enjoy fast-paced environments, appreciate clear expectations, and take pride in getting the details right while helping customers.</div>
<div></div><div>Talking with people comes naturally to you. Some customers want someone who takes charge and guide them toward a solution, while others simply want someone patient who listens. You&rsquo;re comfortable adjusting your communication style based on the situation and keeping conversations productive and positive.</div>
<div></div><div>You also enjoy the rhythm of a call-driven environment. When the phone rings, you&rsquo;re ready to jump in and help. A steady flow of calls keeps the day moving, and helping customers quickly and efficiently is something you take pride in.</div>
<div></div><div>At the same time, you value structure and clarity. Well-defined processes, clear expectations, and accurate documentation help you perform at your best and ensure nothing gets missed for the customer or the team.</div>
<div></div><div>In this role, you&rsquo;ll serve as the first point of contact for customers calling in for support or service. Your ability to respond quickly, communicate clearly, and capture accurate information helps ensure customers receive the help they need while keeping the team organized and informed.</div>
<div></div><div>At Bonney, our Customer Service Representatives are the first voice our customers hear and that matters. We&rsquo;ve spent over 40 years building a reputation Sacramento homeowners trust, and that reputation is built on every interaction. If you enjoy helping people and want to be part of a team where your role truly makes an impact, we&rsquo;d like to talk.</div>
</div>
<div></div><div><b>What Will You Do?</b></div>
<ul><li><div>Answer inbound calls, assist customers, and explain services clearly and confidently</div>
</li><li><div>Make outbound calls to schedule appointments, follow up, and generate interest in services</div>
</li><li><div>Build rapport with customers while identifying needs and opportunities</div>
</li><li><div>Accurately enter and update customer information in Service Titan</div>
</li><li><div>Document interactions and ensure all details are captured for follow-up</div>
</li><li><div>Work with your team to pass along qualified opportunities and support daily goals</div>
</li><li>Perform other duties as assigned by the needs of the Company</li>
</ul><div><b>What Do You Need?</b></div>
<ul><li>1+ years of experience in a customer service or call center role</li>
<li>High school diploma or equivalent</li>
<li>Ability to type while speaking with customers</li>
<li>Previous experience with in/outbound calling or appointment setting is a plus</li>
<li>Excellent communication skills: clear, warm, and easy to talk to</li>
<li>Ability to stay focused and positive in a fast-paced, high-volume environment</li>
<li>Strong problem-solving skills and a goal-oriented mindset</li>
<li>Comfortable working in Service Titan or similar operating systems</li>
<li>Self-motivated, and dependable</li>
</ul><div><b>What&rsquo;s In It For You?</b></div>
<div><ul><li>Medical, Dental, and Vision plans for you and your family</li>
<li>Vacation Pay, Sick Pay, and Holiday Pay including a floating holiday</li>
<li>401(k) Retirement Plan with company match up to 4%</li>
<li>Life insurance and accident insurance</li>
<li>Special Program Options: FSA &amp; EAP</li>
<li>Referral Bonuses, Loan Program, and Employee Discounts Program</li>
<li>Ongoing Training for your Professional Development &amp; Life Skills Courses</li>
<li>Fun company sponsored events with lots of giveaways</li>
<li>Working in a energetic, collaborative, and fun environment</li>
</ul><div><b>About Bonney</b><br>
For over 40 years, Bonney Plumbing, Electrical, Heating and Air has been one of Sacramento's most trusted names in home services. We hold an A+ rating from the Better Business Bureau and have been named a Sacramento Business Journal Best Place to Work. We are committed to taking care of our customers and taking care of the people on our team.</div>
<div><br>
Being part of the Bonney team is more than just a job. Whether you are just starting your career or looking for a place to grow long term, this is that place.</div></div></div><div></div>

Cellular Sales, Verizon Authorized Retailer

<div>Cellular Sales:<div></div><div><div><p><b><br>
Call Center Representative</b></p><p>
 Customer Service | Business Development</p></div><div><br>
</div><div><b>
Job Overview</b></div><div>
</div><div>
The Contact Center Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consultants, customers, and leadership. Flexible to support changing priorities and needs.</div><div></div><div><br>
</div><div><b>
About Us</b></div><div>
</div><div>
At Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them. We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact.</div><div></div><div><br>
</div><div><b>
In this role you will</b></div><ul><li>
Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes.</li><li>
Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints.</li><li>
Coordinate and supply necessary documentation within online reporting trackers as needed.</li><li>
Utilize internal systems to access and research customer accounts and history.</li><li>
Confer with customers by telephone to provide information about products or services.</li><li>
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken.</li><li>
Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems.</li></ul><div>
</div><div><b>
What we would like to see from you</b></div><ul><li>
Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.</li><li>
Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.</li><li>
Oral Communication: Shaping and expressing ideas and information in an effective manner.</li><li>
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.</li><li>
Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.</li><li>
Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.</li></ul><div>
</div><div><b>
Required Education and Experience</b></div><ul><li>
High School diploma or equivalent required.</li></ul><div><b>
Preferred Education and Experience</b></div><ul><li>
Proficiency in Excel highly preferred.</li></ul><div><b>
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)</b></div><div>
</div><div><i>
Skills</i></div><div>
Active Listening &mdash; Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.</div><div>
Service Orientation &mdash; Actively looking for ways to help people.</div><div>
Coordination &mdash; Adjusting actions in relation to others' actions.</div><div>
Time Management &mdash; Managing one's own time.</div><div>
Social Perceptiveness &mdash; Being aware of others' reactions and understanding why they react as they do.</div><div>
Monitoring &mdash; Monitoring/Assessing performance of oneself to make improvements or take corrective action.</div><div>
Active Learning &mdash; Understanding the implications of new information for both current and future problem-solving and decision-making.</div><div>
</div><div><i>
Abilities</i></div><div>
Deductive Reasoning &mdash; The ability to apply general rules to specific problems to produce answers that make sense.</div><div>
Problem Sensitivity &mdash; The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.</div><div>
Updating and Using Relevant Knowledge &mdash; Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.</div><div>
Organizing, Planning, and Prioritizing Work &mdash; Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.</div><div>
Performing Administrative Activities &mdash; Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.</div><div>
Importance of Being Exact and Accurate &mdash; The ability to be very exact or highly accurate in performing daily duties.</div><div><br>
<b>
AAP/EEO Statement</b></div><div>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
</div><div><b>
Classification &amp; Benefits</b></div><div>
</div><div>
The classification is Non-Exempt. Your pay will be based on your skills and experience &mdash; talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance.</div><div></div><div><br>
</div><div><b>
Compensation</b></div><div>
</div><div>
1400 calls for monthly goal = $600</div><div></div><div><br>
</div><div>
43 appts = $1,450</div><div>
</div><div>
33 appts = $900</div><div>
</div><div>
24 appts = $450</div><div></div><div><br>
</div><div>
50% comms from appts made = About $300</div><div></div><div><br>
</div><div>
Hourly Rate = $10.88</div><div>
</div><div>
40 Hours per week/ 10am-6pm</div><div>
</div><div>
About $1600 in Hourly pay</div><div></div><div><br>
</div><div>
Total = $3,950 High</div><div>
</div><div>
Total = $2,950 Low</div><div></div><div><div><br>
</div><div><b>
In Office/Not Remote</b></div></div><div></div><div><br>
</div><div><b>
Other benefits</b></div><div>
</div><div>
Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space.</div><div>
</div><div><b>
Other Duties</b></div><div>
</div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div></div></div>

April International Company

CALL CENTER DUTIES AND RESPONSIBILITIES <div><h2>duties and responsibilities</h2><p>Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:</p><ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company’s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company’s customer management policies</li></ul><div><div><br /></div><div>• Strong communication, both written and verbal</div><div>• Great active listening skills</div><div>• Exceptional interpersonal and rapport building skills</div><div>• A patient and empathetic attitude</div><div>• Strong time management and organizational skills</div><div>• Adaptability and flexibility</div><div>• Comfortable working in fast-paced environments</div><div>• Troubleshooting skills, either basic or advanced, depending on the role and industry</div><div>• Computer literacy</div><div>• Phone skills, including familiarity with complex or multi-line phone systems</div><div>• In-depth knowledge of a company’s products and/or services</div><div>• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area</div><div>• Ability to speak multiple languages, especially those common among callers</div></div></div><div><br /></div><div><span><br /></span></div>

Life University

<div><p><b>Life University</b><br>
<b>About Us</b><br>
Since 1974, Life University has been a trailblazer in postsecondary education, seeking individuals eager to join our team dedicated to shaping the future of health and wellness education. Situated in Marietta, Georgia, our university&rsquo;s campus provides a nurturing, yet dynamic environment for academic and personal growth. We are a specialized institution focused on vitalistic education in the fields of healthcare, business administration, and the social sciences, providing a range of undergraduate and graduate degrees alongside our flagship Doctor of Chiropractic program. As we continue our mission to empower students and pioneer innovative approaches to vitalistic education, we are actively seeking passionate professionals to join us in our commitment to excellence.
</p><p><b>Serving Lasting Purpose</b><br>
At Life University, our mission extends beyond education&mdash;we strive to embody a Lasting Purpose: To Give, To Do, To Love, To Serve&mdash;out of your own abundance. Life University&rsquo;s guiding principle is to live an inner-directed life, recognizing that the willingness and desire to serve your community and your fellow human beings are just as important as academic pursuits. This philosophy drives our commitment to our students, staff, and the broader community, inspiring us to make meaningful contributions to the world through the transformative power of education and service. We believe that everyone has unique gifts, and as a member of the global community, it is our duty to share those gifts generously, living by the principle of giving, doing, loving, and serving out of abundance.</p><p><b>
Equal Employment Opportunity</b><br>
Life University is an Equal Opportunity Employer. We provide consideration for employment to all qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.</p><p><b><br>
Job Purpose</b></p><p>
The purpose of the Call Center Representative is to provide support and assistance in the call center of the University Clinic System to assure a smooth, efficient flow of patient calls and requests at all clinics. This role is crucial to maintaining the efficiency and effectiveness of our service delivery. This position collaborates with the Marketing Department on new patient leads. In this capacity, this position is familiar with and helps support the mission of the University, College of Chiropractic, and Clinics.
</p><p><b>Essential Job Functions
</b></p><ul><li>Handles all incoming Life Chiropractic Centers telephone calls from patients, makes appointments, and answers general questions and inquiries.</li><li>
Schedule all appointments, and communicate same day appointments, delays, or cancellations, and missed appointments to appropriate team.</li><li>
Manage the appointment book to reflect all faculty PTO requests. Reschedule any appointments as necessary.</li><li>
Responsible for accurately entering detailed patient information in electronic health records.
</li><li>Follow up on new patient leads from our Marketing Department by converting them into actual patients of the clinic to begin care.</li><li>
Oversee release of records requests.</li><li>
Check insurance eligibility.</li><li>
Explain all current fees and patient financial responsibility and informs patient of payment required for existing balances due at or before next appointment.</li><li>
Schedules appointments to ensure efficient patient flow based on predetermined appointment availability.</li><li>
Follow up with patients when appointments are missed.
</li><li>Contacts existing patients to assess patient satisfaction.</li><li>
Assess changes needed operationally according to the team and work together with teammates to present resolutions to the Clinic Office Manager.</li><li>
Receives, directs, and relays telephone, fax, and email messages.</li><li>
Responsible for report generation and analysis in support of departmental goals and objectives.</li><li>
Responds to calls efficiently, while representing the highest quality of service.</li><li>
Performs other general administrative tasks as directed by Clinic Office Manager.</li><li>
Additional duties and responsibilities as assigned.</li></ul><p><b>
Additional Duties And Responsibilities</b></p><ul><li>
Assist with special projects and initiatives as needed.</li><li>
Treats all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the Life community and demonstrates inclusive behavior.</li>
Anticipates, listens to, understands, and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University.<br>
<li>
</li></ul><p><b>Education, Training, and/or Experience</b></p><ul><li>
A Bachelor&rsquo;s Degree from an accredited institution of higher education in Business Administration, or similar; AND
</li><li>Minimum of three (3) to five (5) years of professional experience in providing consultations and guidance to patients in a clinical environment, or similar.</li><li>
Three (3) years&rsquo; demonstrated computer skills, including experience with Microsoft Office Suites.</li><li>
Two (2) years&rsquo; experience working in a call center environment.</li><li>
Excellent customer service skills are required.</li><li>
Demonstrated ability to maintain focus, exhibit good judgement, take initiative, and work autonomously.</li><li>
A combination of education and years of experience may be considered in lieu of the specified degree level requirement.</li></ul><p><b>
Preferred Qualifications</b></p><ul><li>
A Master&rsquo;s Degree in Business Administration or related field.</li><li>
Five (5) years&rsquo; experience in a clinical chiropractic setting.</li><li>
Experience with electronic health records using NextGen software.</li></ul><p><b>
Physical Demands</b></p><ul><li>
Nature of work requires the ability to operate standard business office equipment.
</li><li>Requires ability to communicate and exchange information, collects, compiles, compares, and prepares work documents, set-up and maintain work files.</li><li>
Must be able to lift up to 25 lbs; retrieving and placing materials on high shelves and on floor-level shelves; standing, walking; carrying; grasping; hearing; seeing; sitting; kneeling; climbing; balancing; stooping; crouching and reaching.
</li></ul><p><b>Working Conditions</b></p><ul><li>
Work performed in a general office/clinic environment.</li></ul></div><p></p>

PT Call Center Representative

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