call center representative

St. Lucie Eye Associates

<div>Company Overview:
<div>
Join the team at St. Lucie Eye Associates, where compassionate care meets cutting-edge eye health services. For over 75 years, we've proudly served the Treasure Coast with a commitment to excellence and community. Our team of dedicated professionals works together to preserve and enhance vision for every patient. Come grow your career with us and make a meaningful impact every day.</div><div> 
St. Lucie Eye is affiliated with EyeSouth Partners' premier network of medical and surgical specialty eye care services.</div>
Position Summary:
<div>
As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.</div>
Responsibilities:
<ul><li>Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.</li><li>
Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.</li><li>
Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.</li><li>
Update electronic health records (EHR) accurately and efficiently.</li><li>
Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.</li><li>
Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.</li><li>
Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.</li><li>
Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.</li><li>
Maintain cohesive physician schedules for affiliated practices and locations.</li><li>
Document call interactions and relevant patient information accurately in the call center software system.</li><li>
Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.</li><li>
Participate in ongoing training to stay updated on medical procedures, policies, and call center software.</li><li>
Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.</li><li>
Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.</li><li>
Accurately and efficiently process and transfer calls as needed using a multi-line phone system</li></ul>
Qualifications:
<ul><li>High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.</li><li>
Previous experience in a call center, customer service, or healthcare setting is advantageous.</li><li>
Previous ophthalmology experience a plus.</li><li>
Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.</li><li>
Empathy, compassion, and a customer-focused mindset when dealing with patients.</li><li>
Familiarity with medical terminology, healthcare procedures, and insurance concepts.</li><li>
Proficiency in using call center software, databases, and electronic health records (EHR) systems.</li><li>
Excellent multitasking skills and the ability to work under pressure.</li><li>
Strong problem-solving abilities to address patient inquiries effectively.</li><li>
Ability to maintain professionalism and composure during stressful situations.</li><li>
Understanding of HIPAA regulations and patient confidentiality.</li><li>
Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.</li></ul>
Company Benefits:

We offer a competitive benefits package to our employees:<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
401k w/ Match</li><li>
HSA/FSA</li><li>
Telemedicine</li><li>
Generous PTO Package</li></ul>
We also offer the following benefits for FREE:<ul><li>
Employee Discounts and Perks</li><li>
Employee Assistance Program</li><li>
Group Life/AD&amp;D
</li><li>Short Term Disability Insurance
</li><li>Long Term Disability Insurance
</li></ul>EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#IND</div>

Call Center Representative

TEN Credit Union

<div>Call Center Representative
Location: Cookeville, TN
Schedule: Monday-Thursday, 8:00 AM-5:00 PM; Friday, 8:00 AM-6:00 PM
Compensation: $21/hour
Employment Type: Full-Time (On-Site)
Join our dynamic Operations Team in Cookeville, TN
We're seeking an energetic and service-oriented Call Center Representative to join our team at our Cookeville branch. This is a full-time role ideal for someone eager to grow their career in the credit union industry. You'll be the first point of contact via phone for our members, delivering exceptional service and resolving inquiries with professionalism and care.
About TEN Credit Union
At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation. While we take our work seriously, we don't take ourselves too seriously.
We're a team of innovators driven by creativity, collaboration and, above all, the joy we find in what we do.
What You'll Do: With a dedication to a member centric approach<ul><li>
Provide friendly and efficient service via phone and email</li><li>
Complete transactions and perform account maintenance</li><li>
Assist members with product and service inquiries</li><li>
Process consumer loan applications in compliance with regulations and internal policies</li><li>
Strive for first-call resolution and a positive member experience</li></ul>
Benefits: What We Offer
We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a generous 7% match, and eleven (11) paid holidays.
What We're Looking For<ul><li>
High school diploma or equivalent (required)</li><li>
Minimum one year of customer service experience; call center or financial institution experience preferred</li><li>
A high level of proficiency in English and Spanish is preferred.</li><li>
Professional demeanor and pleasant telephone voice</li><li>
Ability to multitask and handle frequent interruptions</li><li>
Must be able to work in a non-smoking environment</li><li>
Must be able to sit and stand for extended periods</li><li>
Ability to use a computer for long periods of time</li><li>
Ability to lift up to 25 pounds</li></ul>
Join a credit union that is dedicated to its people and its purpose.
To be hired for this position the candidate must pass a drug screen and background check 
TENCU is an Equal Opportunity Employer.
*This job opportunity is only open to local candidates in Tennessee*
No recruiters please</div>

<div>Call Center Representative
Location: Main Branch (Nashville, TN)
Schedule: Monday-Thursday, 8:00 AM-5:00 PM; Friday, 8:00 AM-6:00 PM
Compensation: $21/hour
Employment Type: Full-Time (On-Site)
Join our dynamic Operations Team in Nashville, TN
We're seeking an energetic and service-oriented Call Center Representative to join our team at our Main branch. This is a full-time role ideal for someone eager to grow their career in the credit union industry. You'll be the first point of contact via phone for our members, delivering exceptional service and resolving inquiries with professionalism and care.
About TEN Credit Union
At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation. While we take our work seriously, we don't take ourselves too seriously.
We're a team of innovators driven by creativity, collaboration and, above all, the joy we find in what we do.
What You'll Do: With a dedication to a member centric approach<ul><li>
Provide friendly and efficient service via phone and email</li><li>
Complete transactions and perform account maintenance</li><li>
Assist members with product and service inquiries</li><li>
Process consumer loan applications in compliance with regulations and internal policies</li><li>
Strive for first-call resolution and a positive member experience</li></ul>
Benefits: What We Offer
We are proud to offer a comprehensive benefits package with competitive pay, employer-paid medical, dental, and vision insurance, a 401(k) Defined Contribution Plan with a generous 7% match, and eleven (11) paid holidays.
What We're Looking For<ul><li>
High school diploma or equivalent (required)</li><li>
Minimum one year of customer service experience; call center or financial institution experience preferred</li><li>
A high level of proficiency in English and Spanish is preferred.</li><li>
Professional demeanor and pleasant telephone voice</li><li>
Ability to multitask and handle frequent interruptions</li><li>
Must be able to work in a non-smoking environment</li><li>
Must be able to sit and stand for extended periods</li><li>
Ability to use a computer for long periods of time</li><li>
Ability to lift up to 25 pounds</li></ul>
Join a credit union that is dedicated to its people and its purpose.
To be hired for this position the candidate must pass a drug screen and background check 
TENCU is an Equal Opportunity Employer.
*This job opportunity is only open to local candidates in Tennessee*
No recruiters please</div>

DCS Cleaning Services

Job Title: Call Center Representative (Tele Sales)Department: Sales Reports To: Sales Supervisor / Sales ManagerJob SummaryWe are seeking a motivated and target-driven Call Center Representative with experience in cleaning, technical services, or facility management. The candidate will make outbound calls, generate leads, promote our services, and achieve sales targets while providing excellent customer service.Key Responsibilities<ul><li>Make outbound calls to prospective and existing clients</li><li>Explain services, pricing, and benefits clearly</li><li>Understand client requirements and recommend appropriate solutions</li><li>Achieve daily, weekly, and monthly sales targets</li><li>Maintain accurate records of calls, leads, and follow-ups in CRM</li><li>Handle client objections professionally and close sales</li><li>Coordinate with the operations team for service delivery</li><li>Provide prompt responses to client inquiries and complaints</li></ul>Requirements<ul><li>Minimum 1 year of experience in outbound calling / BPO / tele sales</li><li>Experience or working knowledge of cleaning services, technical services, or facility management</li><li>Good command of English (spoken and written)</li><li>Strong communication and persuasion skills</li><li>Target-driven with the ability to work under pressure</li><li>Basic computer skills (CRM, Excel, email)</li></ul>Salary &amp; Benefits<ul><li>AED 2,500 &ndash; 3,000 per month + incentives based on performance</li><li>Opportunity to grow within the company</li><li>Professional working environment</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Automated Health Systems

**This role is work from home but must live within driving distance of Pittsburgh to pick up equipment.Automated Health Systems is a premier healthcare focused customer service call center vendor with locations throughout the United States. Join us for an exciting opportunity in a fast-paced contact center environment.Call Center Details:<ul><li>Full-time positions available</li><li>Monday through Friday shifts</li><li>Comprehensive and ongoing paid training</li><li>Strong company culture with career growth opportunities</li></ul>Call Center Responsibilities:<ul><li>Assisting individuals and families gain access to health care services.</li><li>Providing accurate and consistent information.</li><li>Providing quality customer service and support.</li></ul>Call Center Qualifications for the position include:<ul><li>1-2 years experience in a call center environment.</li><li>Customer-focused team player with a passion for helping people.</li><li>Strong PC proficiency with a willingness to learn new applications.</li><li>Detail-oriented, fast learner with excellent communication skills.</li><li>Maintain confidentiality of personal health information.</li><li>Healthcare or Human Services experience preferred.</li><li>Bilingual skills (i.e., Spanish or Portuguese) strongly preferred.</li></ul>Don&rsquo;t miss the chance to join this cutting edge, service-minded team dedicated to making the process to receive affordable healthcare accessible and easy for all who contact us!AHS is an Equal Opportunity Employer. Please visit our website for more information: www.automated-health.com/careers &ldquo;The Enlightened Choice in Health Service Management&rdquo;Additional Titles:Call CenterCall Center repcall center professionalCustomer ServiceCustomer Service RepCustomer Service RepresentativeCustomer Service/Call CenterRemote Customer ServiceJob Type: Full-timePay: $17.00 - $18.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Referral program</li><li>Vision insurance</li><li>Work from home</li></ul>Work Location: Remote

Perdue Brandon Fielder Collins & Mott, LLP

<div>
 
 Perdue Brandon Fielder Collins &amp; Mott, LLP
 
 in
 
 Houston TX
 
 is seeking to hire enthusiastic
 
 full-time Call Center Representatives
 
 to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is
 
 Monday - Friday, 8:30 am - 5:00 pm
 
 . Are you a high-energy problem-solver who enjoys helping others? If so, read on!
 
 
 We pay our Call Center Representatives a competitive wage of
 
 $16.00/hour.
 
 We also offer exceptional benefits including
 
 medical, vision, dental, life insurance, long-term disability, short-term disability, a generous paid time off (PTO) policy, paid holidays, an HSA, an annual bonus, and room for growth
 
 . If this sounds like the right opportunity for you, apply today!
 
 
 
 About Perdue Brandon Fielder Collins &amp; Mott Llp
 
 
 
 Perdue Brandon Fielder Collins &amp; Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters. We represent many types of governmental entities school districts cities counties hospital districts appraisal districts special districts, courts and toll road authorities. Our experienced team handles a wide variety of government collection issues such as delinquent tax matters and fine and fee collections.
 
 
 At PBFCM, we offer our employees a
 
 professional, yet casual team-based environment
 
 where we work together to accomplish our goals. Our management's open-door policy encourages employees to have a voice and shows that their opinions matter to our success as a company. We
 
 value and reward hard work
 
 which is why we offer
 
 competitive compensation, excellent benefits, and opportunities for advancement
 
 .
 
 
 
 A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE
 
 
 
 As a Call Center Representative, you are the first point of contact for our company and are sure to provide superb customer service. You spend most of your day on the phone handling incoming and outgoing calls. With great attention to detail, you research accounts to determine contact information for individuals and businesses. Utilizing computer-based systems, you document all actions taken on accounts. Your positive attitude and hard work are essential to helping us accomplish our company-wide goals and ensure that individual tasks are completed. You thrive in our fast-paced team environment and get great satisfaction out of contributing to our continued success by meeting weekly and monthly production objectives.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Previous office experience
 </li>
 <li>
 Proficiency in Microsoft Office
 
 
 </li>
 </ul>
 Customer service experience is preferred. Experience in a law office, collections environment, or tax office is a plus! Are you punctual and dependable? Can you work well in a team environment? Do you have strong written and verbal communication skills? Do you enjoy talking on the phone and understand good phone etiquette? Are you attentive to detail? Are you organized and able to meet deadlines, work under pressure, and prioritize tasks? Can you effectively multitask? If so, you may be perfect for this position!
 
 
 
 ARE YOU READY TO JOIN OUR TEAM?
 
 
 
 If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial
 
 3-minute, mobile-friendly application
 
 . We look forward to meeting you!
 
 
 Location: 77008
 
 
 
 
 Job Posted by ApplicantPro
 
 
</div>

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