call center representative

AL FARAH GROUP OF COMPANIES

<p>We are looking for Call Center Representative</p><p><b>Job summary: </b>As a Call Center Representative, your responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the organization&rsquo;s products or services.</p><p><b>Duties and Responsibilities:</b></p><ul><li>Answering phones from customers professionally and responding to customer inquiries and complaints.</li><li>Researching required information using available resources.</li><li>Handling and resolving customer complaints regarding product sales to customer service problems.</li><li>Providing customers with the organization&rsquo;s service and product information.</li><li>Processing forms, orders, and applications requested by the customers.</li><li>Identifying, escalating priority issues, and reporting to the high-level management.</li><li>Routing inbound calls to the appropriate resources.</li><li>Following up complicated customer calls where required.</li><li>Completing call notes and call reports as necessary.</li><li>Obtaining and evaluating all relevant data to handle complaints and inquiries.</li><li>Recording details of comments, inquiries, complaints, and actions taken.</li><li>Upselling products to customers</li></ul><p><b>Requirements:</b></p><p>Nationality: Arabic Nationalities Only</p><p>Education: High School / Diploma / Bachelor</p><p>Languages: Arabic (Native) &amp; English ( Advanced)</p><p>Experience:</p><ul><li>Call Center or customer service: minimum 1 year (Preferred)</li><li>Preferred Own visa only</li><li>Preferred Abu Dhabi candidates</li></ul><p>Job Type: Full-time, Contract</p><p>Job Types: Full-time, Contract</p><p>Application Question(s):</p><ul><li>Do you have your owned VISA?</li></ul><p>Experience:</p><ul><li>min: 1 year (Required)</li></ul>

Call Center Representative

ANALTYTICA

<p><b>Job Title:</b> Call Center Representative<br/><b>Company:</b> Fairways Logistics<br/><b>Location:</b> DHA Phase 6, Lahore<br/><b>Shift:</b> Night Shift | 7:30 PM &ndash; 4:30 AM</p><p><b>About the Role:</b></p><p>Fairways Logistics is hiring <b>Call Center Representatives</b> for our night shift operations. You'll be the first point of contact for customers, handling <b>inbound and outbound calls</b> related to logistics. We&rsquo;re looking for confident communicators who can resolve issues efficiently and deliver excellent service.</p><p><b>Responsibilities:</b></p><ul><li>Handle incoming calls and assist with customer inquiries</li><li>Make outbound calls for follow-ups and shipment confirmations</li><li>Provide accurate info on logistics and services</li><li>Address complaints professionally and escalate when needed</li><li>Keep detailed records of customer interactions</li><li>Coordinate with sales and dispatch teams for smooth operations</li><li>Stay updated on company policies and services</li></ul><p><b>Requirements:</b></p><ul><li>Prior experience in customer service or call centers (US/Canada clients is a plus)</li><li>Excellent spoken and written <b>English communication</b></li><li>Strong listening and problem-solving skills</li><li>Comfortable with <b>night shifts</b> at our DHA Phase 6 office</li><li>Basic computer knowledge and familiarity with CRM tools</li></ul><p><b>Join our team and play a key role in delivering top-tier logistics support.</b></p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Glacier Bancorp

<div><div><ul><li>Missoula, Montana</li><li>
10657</li><li>
Full Time</li><li>
Non-Exempt</li><li>
08/27/2025</li></ul></div><div></div><div><h2 class="jobSectionHeader"><b>
Job Description
</b></h2><div><b>About The Role</b><div><br>
The role of the Representative is to be welcoming, build rapport, and provide outstanding service to Bank customers while providing customer support services. Position manages high volume of inbound calls in a timely manner. Answers phone with smile in voice, identifies customers&rsquo; needs, clarifies information, assists customers with technical issues, research issues, and provides solutions. Position works with multiple systems and applications to analyze and resolve a variety of complex technical issues while navigating in a technical environment.</div><div></div><div><b><br>
DUTIES AND RESPONSIBILITIES:</b></div><div></div><div><br>
Answer calls using multi-line phone system. Assist customers on the phone/chat/in-person by providing requested/necessary service or information and/or directing calls to the appropriate department or person.</div><div></div><div><br>
Resolve customer service inquiries with on-call resolution or one-call follow-up. Gather information, evaluate opinions, and offer the best solutions. Provide advanced troubleshooting to customers outside of a scripted environment.</div><div></div><div><br>
Work with multiple systems and applications and analyze and resolve a variety of complex technical issues, while navigating in a technical environment. Assist customer by helping to fix technical issues while providing a fantastic and positive customer experience.</div><div></div><div><br>
Input customer Harland check order requests, update customer information when requested; complete customer research as requested; process Debit Card disputes and requests. Work with IVR customers to reset PINs and resolve Phone Banking issues.</div><div></div><div><br>
Maintain open communication with supervisor through sharing and accepting suggestions and ideas. Promote team efforts in all areas. Adjustments to change is necessary while maintaining a positive attitude.</div><div></div><div><br>
When appropriate, engage customers to learn about their financial needs, advise them of appropriate products and services, and generate leads for other members of the sales team to close by making professional referrals for cross-selling opportunities. Participate in sales events and activities.</div><div></div><div><br>
Utilize knowledge of all online NetTeller, Bill Pay, and Mobile banking products and services to assist customers with problem resolution, troubleshooting, and PIN resets. Assist in management of a shared departmental inbox by processing requests received in a timely manner.</div><div></div><div><b><br>
Opportunity to demonstrate proficiencies to progress to Call Center Rep II and Senior Call Center Rep III as described in First Security Bank Call Center Progression Plan.</b></div><div></div><div><b><br>
ESSENTIAL FUNCTIONS:</b></div><div></div><div><br>
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Maintain strict confidentiality of customer&rsquo;s personal and financial information.</div><div></div><div><br>
Develop and improve skills through training programs and regular feedback discussions with supervisors which help further professional development. Participate in all training sessions and complete all assigned OnCourse training courses and achieve a passing score by due date.</div><div></div><div><br>
Adhere to First Security Bank&rsquo;s core values; represent the bank in a professional manner which includes a professional image, confidentiality, positive &lsquo;can-do&rsquo; attitude, good attendance, punctuality, flexibility, and adaptability in meeting internal and external customer needs.</div><div></div><div><br>
Display excellent customer service with both internal and external clients. Embody First Security Bank&rsquo;s &ldquo;Welcome&rdquo; tenets:</div><ul><li>
Warm &ndash; Demonstrate warmth; be genuine and approachable</li><li>
Engage &ndash; Engage with teammates and customers; be present in every interaction</li><li>
Listen &ndash; Actively listen to employees and clients</li><li>
Connect &ndash; Build relationships, connect with the community and teams</li><li>
Opportunity &ndash; Seek out opportunities to serve others</li><li>
Modify &ndash; Modify your approach to meet employees and clients where they are; style-flex and adapt as appropriate</li><li>
Experience &ndash; Create a true experience for the client by providing exceptional customer service on their financial journey</li></ul><div>
Must be capable of regular, reliable, and timely attendance to accomplish essential job functions including in-person contact with internal and external customers.</div><div></div><div><br>
Position performs other duties as needed/assigned.</div><br>
<br>
<b>About You</b><div><b><br>
QUALIFICATIONS:</b></div><div></div><div><br>
A high school degree or GED is required.</div><div></div><div><br>
Six months to one year of similar or related customer service experience.</div><div></div><div><br>
Banking experience or basic understanding of banking terminology and/or prior call center experience is preferred. Working knowledge of bank products and services is preferred.</div><div></div><div><b><br>
KNOWLEDGE, SKILL, ABILITY:</b></div><div></div><div><br>
Working knowledge of standard office equipment. Basic computer skill with working knowledge or ability to learn various office software. Skills in areas related to operation of multi-line phone systems.</div><div></div><div><br>
Communicate Effectively: both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Demonstrate soft phone skills by treating all customers in a polite and courteous manner.</div><div></div><div><br>
Customer Service: We are community inspired and pride ourselves on offering exceptional service to both our internal and external customers. We expect you, as an employee, to support our values and visions of Integrity, Service and Success.</div><div></div><div><br>
Teamwork: demonstrate ability to work independently and as part of a team. Work cooperatively and effectively with others to set and achieve goals, help others, resolve problems, and make decisions that enhance organizational effectiveness.</div><div></div><div><br>
Professionalism: Exhibit a professional manner in dealing with others; work to develop and maintain cooperative and positive working relationships; represent the bank in a positive manner; maintain credibility with others.</div><div></div><div><br>
Ethical Behavior: Model high standard of honesty, integrity, trust, and openness. Understand and follow through with appropriate standards of conduct and moral judgement; willing to act outside the norm when needed to adhere to ethical principles. Communicate and demonstrate actions in a consistent manner. Respect others, regardless of individual capabilities, agendas, opinions or needs.</div><div></div><div><br>
Confidentiality: Maintain strict confidentiality regarding any information obtained during performing job duties; adhere to Bank policies and procedures regarding confidentiality.</div><div></div><div><br>
Quality Management: Adhere to guidelines, protocol, policies, and procedures and supervisory directives; improve and promote work quality; demonstrate accuracy, thoroughness, and attention to detail; strive to achieve good results.</div><div></div><div><br>
Adaptability: Adapt positively to change; manage competing demands and effectively handle changes, delays and/or unexpected events with a positive attitude.</div><div></div><div><br>
Planning and Organization: Prioritize, organize, and plan work; use time efficiently; and achieve results within time frames. Complete work in a timely, accurate manner and be conscientious about assignments and deadlines.</div><div></div><div><br>
Judgment/Problem Solving: Display ability and willingness to make sound decisions; identify and resolve problems in a timely and positive manner; exhibit sound judgment; appropriately handles both routine and non-routine situations.</div><div></div><div><br>
Individual Responsibility and Accountability: Accept responsibility for own work performance; accept responsibility for own actions and outcomes and does not blame others. Demonstrate willingness to take initiative in performing job duties, resolving issues, and making suggestions for improvement. Conduct follow-through and meets commitments and agreements in a timely manner; relied upon by others as a source of valid information.</div><div></div><div><b><br>
WORK ENVIRONMENT: </b>Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.</div><div></div><div><b><br>
PHYSICAL DEMANDS:</b> The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><p><br>
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, push, and pull.</p><p>
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.</p><p>
Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.</p><p>
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.</p><br>
<br>
<b>What We Offer</b><div><b><br>
COMPENSATION &amp; BENEFITS:</b> Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!</div><div></div><div><b><i><br>
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.</i></b></div><div></div><div><b><i><br>
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.</i></b></div><div></div><div><b><i><br>
No Recruiters or unsolicited agency referrals please.</i></b></div></div></div></div>

Holool Aloula (NCBS National Company for Business Solutions)

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  To handle inbound and outbound customer calls professionally and efficiently, providing accurate information, resolving issues, and ensuring high levels of customer satisfaction. This entry-level role is designed for fresh graduates looking to build a career in customer service and communication.
 </p>
 <p>
  <strong>
   Key Responsibilities and Skills
  </strong>
 </p>
 <ul>
  <li>
   Answer incoming calls promptly and respond to customer inquiries in a courteous and helpful manner.
  </li>
  <li>
   Make outbound calls to follow up on customer requests, conduct surveys, or provide updates.
  </li>
  <li>
   Accurately document customer interactions using the call center system.
  </li>
  <li>
   Resolve customer complaints and escalate complex issues when necessary.
  </li>
  <li>
   Maintain up-to-date knowledge of company products, services, and procedures.
  </li>
  <li>
   Achieve performance targets related to call quality, resolution time, and customer satisfaction.
  </li>
  <li>
   Display strong verbal communication skills and active listening abilities.
  </li>
  <li>
   Demonstrate patience, empathy, and professionalism under pressure.
  </li>
  <li>
   Ability to multitask and manage time efficiently in a fast-paced environment.
  </li>
  <li>
   Basic computer skills and familiarity with CRM or call center software is an advantage.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Fluency in spoken and written English is required; additional languages are a plus.
  </li>
  <li>
   Customer service training or soft skills workshops are advantageous.
  </li>
  <li>
   Strong interest in developing a career in customer relations and communication.
  </li>
 </ul>
 <p>
 </p>
</div>


Voice Dream

<div><div><div><div>Position Overview
<br>
<ul><li>Remote Call Center Representative
</li><li>Entry-level position with on-the-job training
</li><li>Minimum 9-month commitment required
</li></ul> Requirements
<br>
<ul><li>Good communication &amp; computer skills
</li><li>Fluent in English
</li><li>Reliable and coachable
</li><li>Must follow a strict training attendance policy (up to 2 weeks)
</li></ul> Tech Requirements
<br>
<ul><li>Laptop specs:
</li></ul>o Windows: 8GB RAM, Core i5 (4 cores), 2.0GHZ+
<br>
o Mac: 8GB RAM, Catalina/Big Sur/M1 chip, 2.0GHZ+
<br>
<ul><li>Headset:
</li></ul>o Wired USB headset with visible microphone (No AirPods or wireless)
<br>
<ul><li>Internet:
</li></ul>o Wired LTE router (SIM-powered, connected via cable)
<br>
o Wi-Fi and hotspot not accepted
 Schedule &amp; Salary
<br>
<ul><li>Full-time: 5 days/week, 8&ndash;9 hrs/day
</li><li>Base salary + performance incentives (if applicable)
</li><li>Two yearly company events
</li></ul> Responsibilities
<br>
<ul><li>Handle inbound/outbound sales calls
</li><li>Problem solving &amp; documentation
</li><li>Follow scripts and internal procedures
</li><li>Maintain a calm, quiet work environment
</li></ul></div></div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Company Profile</b></h4></div></div></div><div></div>

Remote Call Center Representative

The Pendas Law Firm

<p>The Pendas Law Firm, P.A. is currently seeking a <b>Bilingual Call Center Part Time Representative</b>. The role includes answering phones, responding to emails and text messages from current and potential clients.</p><p><b>Knowledge, Skills, &amp; Abilities Required:</b></p><ul><li>Bi-lingual English and Spanish (required)</li><li>1 + year legal or medical experience (preferred)</li><li>Must have exceptional written and verbal communication skills</li><li>Must be able to multitask and prioritize in accordance with changing deadlines and priorities</li><li>Must possess working knowledge of Microsoft Office</li></ul><p><b>Work hours:</b> 11:00am &ndash; 7:00pm (Monday-Friday)</p><p><b>About</b><br/>Established in 2004, The Pendas Law Firm is one of the most prestigious and aggressive firms in Florida. As a result of our success and reputation, the firm has grown exponentially within a short period of time expanding our practice areas and office locations. Working to serve our clients, we have offices in Bradenton, Daytona, Fort Lauderdale, Fort Myers, Jacksonville, Miami, Ocala, Orlando, Tampa, and West Palm Beach.</p><p>Our firm operates with the collaboration of our team of trial lawyers, paralegals, legal assistants and support staff. Each attorney has extensive knowledge and experience in one or more practice areas of the firm. Our attorneys have a proven track record of top legal representation for victims of personal injuries including auto accidents, workers compensation, medical malpractice, products liability, nursing home negligence, slip &amp; falls, and wrongful death. Our firm is recognized for its professionalism and dedication to our clients.</p><p>We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, disability, genetic information, age, parental status, military service, or other protected classification under federal and state law.</p><p>Job Type: Full time</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $16.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Language:</p><ul><li>English AND Spanish (Required)</li></ul><p>Ability to Commute:</p><ul><li>Ocoee, FL 34761 (Required)</li></ul><p>Work Location: In person</p>

Bilingual Call Center Representative

Universal speciality medical center

<p>We are looking for a <b>fluent Arabic-speaking Call Center Representative</b> to join our healthcare center. You will be the <b>first point of contact for patients</b>, ensuring an excellent patient experience by providing accurate information, assisting with registrations, and resolving inquiries in a professional manner.</p><p><b>Responsibilities:</b></p><ul><li>Handle patient inquiries via phone, email, and in person.</li><li>Schedule, confirm, and manage appointments in the hospital management system.</li><li>Assist patients with registration, insurance verification, and payment processing.</li><li>Provide accurate information about services, doctors&rsquo; availability, and procedures.</li><li>Coordinate with medical and administrative staff to ensure smooth patient flow.</li><li>Maintain patient confidentiality as per UAE healthcare regulations.</li><li>Handle patient feedback and complaints professionally, escalating when required.</li><li>Keep records updated in the hospital management software</li></ul><p><b>Requirements:</b></p><ul><li><b>Fluent in Arabic</b> (spoken, reading, and writing) and proficient in English.</li><li>Previous experience in <b>customer service</b>, preferably in a healthcare setting in the UAE.</li><li>Knowledge of <b>UAE healthcare system and insurance procedures</b> is an advantage.</li><li>Excellent interpersonal and communication skills.</li><li>Strong computer literacy (Microsoft Office, CRM, or hospital management systems).</li><li>Ability to work under pressure and handle multiple tasks.</li><li>High level of empathy, patience, and cultural awareness.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to AED2,000.00 per month</p><p>Application Question(s):</p><ul><li>What Is Your Visa Status?</li></ul><p>Experience:</p><ul><li>UAE : 1 year (Preferred)</li></ul>

Call Center Representative (Arabic Speaking)

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