call center specialist

Optus Technology (AIRCELL)

Job description:Job description:We are HiringFemale Tele Sales Executive For Our Sales Department Offering Fixed handsome Monthly Salary + Monthly CASH bonus on per sales+ SPEACIAL Cash Slabs on achieving mature targetsThe candidates should have the following qualities:Fluency in English &amp; Confident Punctual &amp; EnergeticTiming 11:00 am to 7:00pm (Morning shift)Location -Al Hafeez Shopping Mall, Gulberg 3ONLY FEMALES CAN APPLY Do Call or share your CV on0323-0148575 Mehwish Khan HR ManagerJob Types: Full-time, Contract, Fresher Contract length: 12 monthsPay: Rs70,000.00 - Rs100,000.00 per monthExperience:<ul><li>Call center/Sales/BPO: 1 year (Preferred)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Call Center Specialist---UAE Campaign--Day Shift (Only Females)

Kudostore

Job Title: IT Specialist - Call Center / BPO Location: Shamasabad, Rawalpindi Job Type: Full-Time, On-Site Joining: ImmediateAbout Us:We are a rapidly growing BPO setting up a state-of-the-art call center operation. Our success hinges on robust, seamless technology that empowers our agents and satisfies our international clients. We are looking for a technical expert to build and maintain the backbone of our entire operation.The Role:We are seeking a skilled and proactive IT Specialist to take full ownership of our call center's technological infrastructure. This is a hands-on role where you will be responsible for everything from setting up the initial architecture to troubleshooting daily issues. You will be the key person ensuring our systems&mdash;especially our cloud telephony and CRM&mdash;run smoothly 24/7, directly impacting our productivity and client success.What You&rsquo;ll Do:<ul><li>System Setup &amp; Implementation: Lead the installation, configuration, and integration of all critical call center systems, including:</li><li>Cloud-Based Telephony/VoIP Systems (e.g., Vicidial, Asterisk, Twilio)</li><li>Auto-Dialers (Predictive, Progressive, etc.)</li><li>CRM Software (e.g., HubSpot, Zoho, Salesforce)</li><li>Workstations, Headsets, and Network Infrastructure (LAN/WAN)</li><li>Maintenance &amp; Troubleshooting: Provide first-line technical support to agents and management. Diagnose and resolve hardware, software, and network issues promptly to minimize downtime.</li><li>Security &amp; Compliance: Implement and manage IT security protocols, data protection measures, and access controls to ensure client data confidentiality and system integrity.</li><li>Monitoring &amp; Performance: Continuously monitor system performance, analyze logs, and optimize the IT environment for maximum efficiency and uptime.</li><li>User Management: Create and manage user accounts, permissions, and access rights across all platforms (CRM, Dialer, Workstations).</li><li>Training &amp; Documentation: Develop simple guides and provide basic training to staff on how to use hardware and software effectively. Maintain clear documentation of system configurations and procedures.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven Experience: 2+ years of experience in an IT support or specialist role, preferably within a call center or BPO environment.</li><li>Technical Must-Haves:</li><li>Hands-on experience with VoIP and cloud telephony systems is essential.</li><li>Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Routers/Switches).</li><li>Proficiency in configuring and supporting Windows OS and hardware.</li><li>Experience with integrating CRM systems with dialers and other tools.</li><li>Ability to troubleshoot complex technical problems under pressure.</li><li>Proactive Mindset: A self-starter who can anticipate issues and implement solutions before they affect operations. You are not just a fixer; you are a builder and an optimizer.</li><li>Communication Skills: Ability to explain technical concepts to non-technical users clearly and effectively.</li><li>Availability: Must be an immediate joiner and flexible to provide support as needed.</li></ul>What We Offer:<ul><li>Competitive Salary: A competitive compensation package (can specify a range like PKR 50,000 - 75,000 based on experience and expertise).</li><li>Central Role: Be the essential technical expert in a growing company. Your work will be critical and highly visible.</li><li>Hands-On Experience: Gain deep, practical experience with a wide range of call center technologies and architectures.</li><li>Career Growth: Opportunity to grow into a senior IT management role as the company expands.</li></ul>Ready to Build Our Technology Foundation?If you are a problem-solver who loves technology and wants to be the key player behind a successful call center operation, we encourage you to apply.Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthExperience:<ul><li>IT: 2 years (Preferred)</li></ul>Work Location: In person

IT Specialist (Call Center / BPO)

Kisling, Nestico & Redick

<div>Description:

The Intake Specialist is responsible for the day-to-day operations of the Intake Department. This person reports directly to the Intake Manager and acts under his or her direction.
Specific Responsibilities:<ul><li>
Answer phones in high-volume call center</li><li>
Create and field client intakes</li><li>
Collect and record information from potential clients and open cases in case management software</li><li>
Receive and distribute mail</li><li>
Collect and record police reports</li></ul>
Requirements:
<ul><li>High volume phone, call center, and/or law firm experience is preferred</li><li>
Exceptional communication skills</li><li>
Ability to work well under pressure and to exercise good judgment</li><li>
Strong attention to detail, organized and able to multitask and prioritize workload</li><li>
Strong working knowledge of MS Office</li><li>
Ability to 55 wpm</li><li>
Must work well in a team atmosphere</li><li>
Ability to lift a minimum of twenty pounds</li></ul>
KNOWLEDGE:
Highly proficient in MS Outlook, Word, and Excel.
Basic business practices. Standard clerical and general office administration procedures. High command of English grammar, usage, punctuation, and spelling. Use of computers and related software applications.
SKILLS
Coordination skill to operate a personal computer keyboard to utilize software and other computer programs to create documents.
Coordination skill to operate office phone and headphones.
Coordination skills to operate printers and calculators.</div>

Intake Specialist

Vortax LLC

Are you passionate about sales and thrive in a fast-paced environment? We&rsquo;re looking for a Cold Calling Specialist with 6 months to 1 year of call center or outbound sales experience. If you love taking initiative, enjoy engaging with prospects, and want to be part of a high-performing team &mdash; this role is for you!Key Responsibilities<ul><li>Team Leadership: Manage and motivate a team of cold-calling agents to meet daily and monthly sales targets.</li><li>Outbound Calling: Make targeted calls to generate qualified leads and opportunities.</li><li>Training &amp; Coaching: Support team members with sales scripts, objection handling, and communication skills.</li><li>Performance Tracking: Monitor KPIs (call volume, lead quality, conversions) and prepare regular reports.</li><li>Lead Qualification: Qualify leads for the sales team or close deals directly when possible.</li><li>Feedback &amp; Evaluations: Provide regular performance reviews and constructive feedback.</li><li>CRM Management: Keep CRM and call-tracking systems updated with accurate data.</li><li>Collaboration: Work closely with the marketing team to refine outreach strategies.</li><li>Industry Awareness: Stay informed about company products, services, and market trends.</li></ul>Experience &amp; Requirements<ul><li>6 months &ndash; 1 year of call center or outbound sales experience</li><li>SEO or digital marketing campaign experience (preferred)</li><li>Leadership or team management experience (a plus)</li><li>Strong English communication skills (verbal &amp; written)</li><li>Familiarity with CRM and call-tracking tools</li><li>Proven skills in lead generation, cold calling, objection handling, and closing</li><li>Highly organized, detail-oriented, and target-driven</li></ul>Core Skills &amp; Competencies<ul><li>Cold Calling &amp; Lead Generation</li><li>Outbound Sales Strategy</li><li>Team Leadership &amp; Coaching</li><li>Lead Qualification &amp; Conversion</li><li>Communication &amp; Negotiation</li><li>CRM &amp; Sales Reporting</li><li>Target-Oriented Execution</li></ul>Perks &amp; Benefits<ul><li>Salary: PKR 60,000/month</li><li>Commission: 10% on closed deals</li><li>Location: DHA Phase 1, Lahore</li><li>Timings: 7:00 PM &ndash; 4:00 AM</li><li>Job Type: Full-time</li></ul>Job Type: Full-timePay: Up to Rs60,000.00 per monthWork Location: In person

Cold Calling Specialist

Hiller & Comerford Injury & Disability Law

Hiller Comerford Injury &amp; Disability Law seeks an Intake Specialist to handle a high volume of intakes for the firm's practice area of Social Security Disability.The candidate must possess excellent phone skills, writing skills, and keyboarding/data entry skills. The candidate must be reliable, highly organized, have the ability to work in a fast-paced deadline-oriented environment, and have the ability to handle confidential information.Duties:- Make high volume calls to clients. Intake Specialists will make between 30-40 calls daily in a call center environment.-Obtain information from client in order to determine eligibility requirements for Social Security Disability/Supplemental Security Income.-Gather and review denials, hearing notices, and other documentation from client.-Record all tasks in the case management system-Preparing and sending legal documents through DocuSign-Additional tasks as necessaryHiller Comerford Injury &amp; Disability Law offers an excellent benefits package.A monthly bonus incentive for achieving monthly targets on performance is provided.Experience in a legal setting is preferred, but not required.Associates degree or higher is required.EOEJob Type: Full-timePay: $19.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

India IVF Fertility

ob Title: IVF Specialist TelecallerLocation: Noida sec 18 UP Department: Patient Coordination / Telecalling Employment Type: Full-timeKey Responsibilities:<ul><li>Handle inbound and outbound calls related to IVF inquiries and patient support.</li><li>Counsel patients on IVF treatments, procedures, and services offered by the center.</li><li>Maintain follow-up with patients and leads generated through digital platforms, referrals, or walk-ins.</li><li>Provide accurate information and resolve patient queries with empathy and professionalism.</li><li>Coordinate with doctors, nurses, and other departments to schedule appointments and consultations.</li><li>Maintain CRM records and update patient details, call status, and follow-ups.</li><li>Achieve assigned targets for patient conversions and lead management.</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience in telecalling, preferably in IVF, fertility, or healthcare industry.</li><li>Good communication and interpersonal skills in English and Hindi (knowledge of regional languages will be an added advantage).</li><li>Ability to handle sensitive conversations with patients with empathy and confidentiality.</li><li>Strong organizational skills and basic knowledge of CRM software.</li><li>Graduate degree preferred (healthcare background will be an advantage).</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary based on experience.</li><li>Performance-based incentives.</li><li>Opportunity to work with a leading IVF organization and grow in the healthcare sector.</li></ul>Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Language:<ul><li>Hindi (Preferred)</li><li>English (Preferred)</li></ul>Work Location: In person

IVF Specialist Telecaller

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Call Center Specialist---UAE Campaign--Day Shift (Only Females)

IT Specialist (Call Center / BPO)

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Cold Calling Specialist

Intake Specialist

IVF Specialist Telecaller

IVF Specialist Telecaller