call center specialist

Mars BPO

Job Description: We are hiring enthusiastic Call Center Specialists to join our team. In this role, you will be the first point of contact for our customers, handling calls, providing product and service information, and ensuring an excellent customer experience. This position is suitable for both freshers and experienced candidates looking to grow in a professional call center environment.Key Responsibilities:<ul><li>Professionally manage inbound and outbound calls.</li><li>Provide clear and accurate information to customers.</li><li>Address customer inquiries and resolve issues promptly.</li><li>Support lead generation and sales campaigns.</li><li>Maintain detailed records of calls and follow-ups.</li><li>Work closely with team members to meet targets and KPIs.</li></ul>Requirements:<ul><li>Minimum education: Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Strong communication skills in [English/Local Language].</li><li>Customer-focused with good problem-solving skills.</li><li>Ability to handle pressure and achieve targets.</li><li>Basic computer skills, including MS Office.</li><li>Prior call center experience is a plus, but freshers are welcome.</li></ul>What We Offer:<ul><li>Competitive salary with incentives and bonuses.</li><li>Supportive and friendly work environment.</li><li>Career growth and development opportunities.</li><li>Training and guidance to help you succeed.</li><li>Recognition and rewards for top performers.</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Specialist

اورنچ مصر

<div>About the job Call Center Representative - Assiut
<div>Purpose of the job

Handling all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center.

The call center specialist is responsible to handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

Duties and responsibilities

<ul><li>Handle all incoming/outgoing calls of the call center.</li><li>
Provide follow up, occasional campaigns and call backs blended with normal inbound calls.</li><li>
Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.</li><li>
Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)</li><li>
Communicate with other Customer Care sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound &amp; Save Initiativesetc).</li><li>
Communicate with other departments all relevant customer inquiries if applicable.</li><li>
Achieve the requested staffed time on a daily basis to minimize lost call rate.</li><li>
Provide proper information to customers with complete and comprehensive understanding of Orange products and services.
</li><li>Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.</li><li>
Respect and apply company vision, mission and values.</li><li>
Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.</li><li>
Use available methods and tools to develop own skills.</li><li>
Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings.etc).</li><li>
Keep up-to-date with all the services and products provided by Orange.</li><li>
Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.</li><li>
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.</li></ul>

Job specification

Education

<ul><li>Bachelor's degree from a recognized university.</li></ul>

Experience

<ul><li>0-2 years of experience in the same function.</li></ul>

Skills and abilities

<ul><li>Very good English both spoken and written.</li><li>
Very good computer skills.</li><li>
Strong Customer Orientation.</li>
<li>Strong communication, listening &amp; interpersonal skills.</li><li>
Flexibility &amp; ability to work in a team.</li>
<li>Self-confident with professional behavior &amp; attitude.
</li><li>High sense of time management.</li></ul></div></div>

Call Center Representative - Assiut

Eastman Credit Union

<div><div>Summary:
 
Answer incoming service calls ensuring first-call resolution; perform member inquiries and transactions while providing the highest quality member service experience. Operate within a high-volume call environment to answer member questions and perform various member service transactions with a high degree of accuracy and in accordance with ECU policies and procedures.</div>
<div> 
Essential Duties and Responsibilities</div>
Assist with a broad range of questions and issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism <ul><li>- resulting in an organizational culture that provides value-added services that meets and exceeds the expectations of our members.</li>
<li>Adhere to and maintain all expectations laid out within the Contact Center Specialist Job Expectation Worksheet.</li>
<li>Provide ECU members with product and service information to meet their needs &amp; promote usage of other ECU services as appropriate.</li>
<li>Adhere to Service Excellence Expectations in dealing with members and staff. Communicate and respond to inquiries, issues, voicemails, and emails to maintain a positive relationship.</li>
<li>Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures.</li>
Serve as a role model for co-workers <li>- professionalism, attitude, reliability, etc.</li>
<li>Make quick decisions in adherence to procedures while using good judgement.</li>
<li>Proficiency in systems related to providing service (i.e., Fiserv DNA, Instant Open, Clean Entry, Dealer Track, DocuSign, NCR, Visa DPS, Harland, IS Research, Nautilus, CUBUS, Velocity, Meridian Link, Lexis Nexis, Repay, Vertifi, JD Power, Fed Reserve, WireXchange.</li>
<li>Perform more complex member service transactions and inquiries, including but not limited to:
<ul><li>Account Maintenance: For adding beneficiaries and joint owners, complete all pertinent information for the account information update form.</li>
<li>Credit Card Balance Transfers</li>
<li>Card Services Plastic Card Block / Reorder Form</li>
<li>Card Services Travel Memo Form</li>
<li>ACH Loan Payment Telephone Request: Gather pertinent information from member, review disclosure information, and submit payment.</li>
<li>Closing Accounts: Close member accounts as well as lines of credit. This includes DocuSigning for appropriate signatures and performing all account maintenance following the closure.</li>
<li>Certificate of Deposits (New, Maintenance, and Close): Open, close and perform maintenance of certificates of deposit.</li>
<li>Wire Transfer: Complete applicable forms and perform system transactions.</li>
<li>Mobile Deposit: Complete deposit increase forms.</li>
<li>Harland: Checking ordering through DNA. Research check orders, place check orders, and change information and details on checks.</li>
<li>Overdraft Protection/Overdraft Protection Plus: Adding ODP, complete the subsequent form via DocuSign. Once returned by the member, add ODP to the members account in DNA. Adding ODPP complete the overdraft protection plus opt in form and once the member qualifies the ODPP will be turned on. Also, research the account to determine what is available and when it will be available after going from negative to a positive balance.</li>
<li>Address Change: Walk member through online banking or utilize Lexis Nexis to verify and update address.</li>
<li>Loan Decision: Review information within ECU's consumer loan origination system to determine if decisions can be given verbally or the member needs to be transferred to the assigned loan officer.</li>
<li>Calculating Loan Payments: Utilizing provided calculator, determine estimated loan payments for members inquiring about loan products.</li>
<li>Electronic Signatures: Depending on request, send documents to member for signature through ECU's electronic signature capture solution. This could include: Member service documents, autopay, stop payments, written statements, automatic credit authorization, certificate of deposit, affidavit of forgery, etc.</li>
<li>Total Loss: Completion of Total Loss Notification after notification from borrower or insurance.</li>
<li>Title Release: Submit requests for release of title for collateral.</li>
<li>Payment Change Request: Determine if loan meets criteria for a payment change and complete applicable form for submission.</li>
<li>Payoff Request: Provide loan payoff amounts via phone, mail, email, and DocuSign.</li>
<li>Skip-A-Pays: Determine eligibility for loan Skip-A-Pays and complete necessary steps to complete the process.</li>
</ul></li></ul>Requirements: Contact Center Specialist</div>

Contact Center Specialist-49035

VaporVM

<div><div><div>Date Posted:</div>
24 December, 2025</div>
<div><div>Industry:</div>
IT Services and IT Consulting</div>
<div><div>Location:</div>
VAPORVM IT SERVICES DMCC</div></div>
 <div><h2 class="jobSectionHeader">Job Description:</h2>
<div>NOC &amp; Call Center Manager

Position Summary

The NOC &amp; Call Center Manager leads both the technical 24&times;7 Network Operations Center and the customer-facing Call Center. This role ensures IT service uptime and excellent end-user support by managing teams, tools, processes, and escalations under one umbrella.

Core Responsibilities
<ul><li>Manage NOC operations (infrastructure, network, cloud monitoring) and Call Center operations(customer service, helpdesk).</li></ul>
<ul><li>Define and monitor KPIs across both domains (MTTR, SLA uptime, AHT, FCR, CSAT).</li></ul>
<ul><li>Oversee workforce scheduling, 24&times;7 coverage, and rotation planning.</li></ul>
<ul><li>Lead incident management, escalation handling, and major incident communication.</li></ul>
<ul><li>Ensure integration of monitoring tools (NOC) with ITSM/ticketing systems (Call Center).</li></ul>
<ul><li>Provide leadership, training, and career paths for L1 Operators, L2 Engineers, and Call Center Agents.</li></ul>
<ul><li>Generate executive reports for management and drive continuous service improvement.</li></ul>

Required Experience
<ul><li>12+ years in IT operations, customer service, or service management.</li></ul>
<ul><li>5+ years in managing NOC, SOC, or Call Center operations.</li></ul>

Skills
<ul><li>Strong command of ITIL, ISO 20000 for service operations.</li></ul>
<ul><li>Leadership and staff development across technical and customer teams.</li></ul>
<ul><li>Proficiency in NOC monitoring tools (Dynatrace, vROps, SolarWinds) and Call Center CRM/IVR systems.</li></ul>
<ul><li>Crisis management and cross-functional stakeholder engagement.</li></ul>
<ul><li>Arabic Language Business Proficiency</li></ul>

Certifications
<ul><li>ITIL v4 Managing Professional (mandatory).</li></ul>
<ul><li>PMP or PgMP (preferred).</li></ul>
<ul><li>Customer Service/Call Center Operations certification (preferred).</li></ul>

Key Deliverables
<ul><li>Unified operational dashboard covering NOC and Call Center performance.</li></ul>
<ul><li>Monthly SLA, uptime, and customer satisfaction reports.</li></ul>
<ul><li>Staff training, shift rotation plans, and workforce optimization schedules.</li></ul>
<ul><li>Incident and problem management reports with root cause analysis.</li></ul>

KPIs
<ul><li>Service Availability &amp; SLA compliance.</li></ul>
<ul><li>MTTR / MTTA (technical incidents).</li></ul>
<ul><li>First Call Resolution (FCR) &amp; CSAT (customer support).</li></ul>
<ul><li>Staff productivity and schedule adherence.</li></ul>

Reporting

Reports to Head of IT (Deputy CTO/CTO), with dotted-line reporting to Customer Experience leadership.</div></div>

NOC & Call Center

Prime bpo and Telecommunications

Prime BPO is hiring Verifiers for our Final Expense Campaign. The selected candidates will be responsible for verifying U.S. customer information and ensuring accurate record maintenanceKey Responsibilities:<ul><li>Make outbound calls to U.S. customers</li><li>Identify customer needs and offer appropriate medical equipment solutions.</li><li>Maintain accurate call logs and ensure compliance with campaign standards.</li><li>Achieve daily and monthly verification targets.</li></ul>Requirements:<ul><li>Minimum 1 year of experience in a call center</li><li>Fluency in English with a confident and clear accent.</li><li>Strong communication and verification skills.</li><li>Ability to meet performance targets and work night shifts.</li></ul>Salary: Up to 100,000 PKR plus incentives.Interview Timings:Walk-in Interviews: Mon&ndash;Fri | 6:00 PM &ndash; 11:00 PMLocation: First Floor, Plaza 169F, Civic Center, Bahria Town Phase 4.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Call Center Verifier

AKY Services Pvt. Ltd

Join Bali 4 as a Call Center CSR &ndash; ACA CampaignLocation: Rawalpindi / Islamabad Shift: Night Shift (7:00 PM &ndash; 5:00 AM) Salary: Competitive package with performance-based incentives Benefits: In-house meals providedAbout the Role Bali 4 is expanding its ACA operations and is looking for driven, energetic, and customer-focused Call Center CSRs. If you have 2 to 6 months of ACA or call center experience and are eager to grow in a fast-paced, professional environment, this opportunity is ideal for you. You will interact directly with customers, verify essential information, and ensure every call is handled smoothly and in compliance with campaign standards.Key Responsibilities<ul><li>Make outbound calls to verify and update customer information.</li><li>Communicate clearly and professionally while identifying customer needs.</li><li>Maintain a customer-first approach during every interaction.</li><li>Accurately enter data into the system while following call flow guidelines.</li></ul>Qualifications<ul><li>2 to 6 months of ACA experience required.</li><li>Minimum education: High School Diploma or equivalent.</li><li>Strong English communication skills (spoken and written).</li><li>Good listening, persuasion, and interpersonal abilities.</li><li>Basic computer skills and accurate data entry capability.</li><li>Must be 18+ and comfortable working night shifts.</li></ul>What We Offer<ul><li>Competitive salary with attractive performance incentives.</li><li>Free in-house meals during the shift.</li><li>Clear career growth and promotion opportunities.</li><li>Supportive, energetic, and fast-paced work environment.</li></ul>How to ApplyWhatsApp Your Resume: 0309-5181889At Bali 4, we believe in building strong teams and supporting long-term career growth. Join us and become part of our growing ACA campaign.Job Type: Full-timePay: Rs35,000.00 - Rs100,000.00 per monthExperience:<ul><li>Call Center: 1 year (Preferred)</li></ul>Work Location: In person

Call Center CSR - (Experienced)

ComPsych

<div>About ComPsych:
<div>
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.</div>
Job Summary:
<div>
As an Illinois based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.</div>
Primary Responsibilities:
<ul><li>Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer&rsquo;s policies</li><li>
Handle high volume of incoming calls in a prompt and professional manner</li><li>
Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests</li><li>
Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps</li><li>
Meet &amp; adhere to attendance and schedule, production and performance metrics, and quality goals</li><li>
Maintain complete and accurate documentation of leaves within our proprietary database</li><li>
Demonstrate respect, sensitivity, confidentiality, and understanding for the caller&rsquo;s circumstance while maintaining professionalism at all times</li><li>
Maintain a positive, empathetic, and professional behavior towards the customers at all times</li><li>
Provide accurate, professional, and timely responses to communications from internal and external clients</li><li>
Prioritize and organize daily responsibilities in order to meet all deadlines</li><li>
Engage in ongoing education and training around laws, policies and service delivery</li><li>
Provide innovative ideas that can support the ongoing growth of the Absence Department</li><li>
Other duties as assigned</li></ul>
Job Qualifications:
<ul><li>Bachelor&rsquo;s Degree preferred, High School Degree or equivalent required</li><li>
1-3 years Customer Service experience required</li><li>
Call Center experience preferred</li><li>
Employee benefits administration and/or FMLA administration a plus</li><li>
Exceptional communication and organization skills, with strong focus on customer service</li><li>
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills</li><li>
Computer literate and proficient in Microsoft Office Suite</li><li>
Bilingual Spanish is a plus</li><li>
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise</li></ul>
Benefits and Perks:
<ul><li>Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more</li><li>
The pay range for this position is $15.87-$16.60/hr</li></ul><div></div><div> 
EEO</div><div></div><div> 
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.</div></div>

Absence Customer Experience Specialist - Illinois

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