call center specialist

Knowledge Management, Inc.

<div><p>Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence AnalysisThreat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow's requirements.
</p><p><b>Job Title:</b> HR Call Center Specialist</p><p><b>
Location: </b>Onsite @ 1999 Dyess Ave. Charleston, SC 29405.
</p><p><b>Positions: 1</b></p><p><b>
Clearance:</b> Active DOD Secret clearance</p><p><b>
Salary: </b>Please provide your salary requirement</p><p><b>
Tier 1 Services:</b></p><p>
The Call Center Specialist - services are the front line for customer intake and response. The contractor shall provide the necessary labor, training, and support to deliver the full range of services at Tier 1. The contractor will work closely with the Contracting Officer's Representative (COR) and agency personnel to understand what is needed at this level and to determine how to deliver such services most effectively and efficiently. The contractor will be expected to identify areas where information is required to ensure that the implementation and improvement of Tier 1 services are managed in the most cost-efficient manner possible.
</p><p><b>The contractor will be responsible for having general knowledge in the following service areas:</b></p><ul><li>
Protecting PII (Personal Identifiable Information)</li><li>
Benefits enrollment/changes</li><li>
Processing of initial personnel actions</li><li>
Reviewing and responding to Employee Profile inquiries and requests</li><li>
Leave administration inquires/ Time and Attendance</li><li>
Retirement packages/eligibility determinations</li><li>
Survivor benefits</li><li>
EOD processing (non-benefits) and check out processing</li><li>
Security clearances, legal clearances, and badges/renewals</li><li>
Telework</li><li>
Work-schedule (alternative and others) requests</li><li>
Promotion requests</li><li>
OPF requests</li><li>
Tenure tracking</li><li>
Award nomination processing
</li><li>Payroll resolutions</li><li>
REA (Re-Employed Annuitants) related cases and other services to be determined in the future</li></ul><p><b>
The contractor will be responsible for providing direct services for:</b></p><ul><li>
Responding to customers' initial inquiries/requests</li><li>
Escalating cases within and outside of GTM/TS</li><li>
Using case management technology to create/update/assign cases</li><li>
Creating ad hoc reports</li><li>
Communicating with EAS management</li><li>
Uploading documents into the employees' eOPF.</li><li>
Mailing documents to Records Information Management</li><li>
Distributing mail</li><li>
Answering the phone/calls and creating cases as required</li></ul><p>
Personnel who possess the appropriate levels of education, expertise, and experience gained in human resources management offices and operations, to provide progressive technical services.</p><p>
Personnel who are trained in using workflow software, Knowledge base software, and case management software to conduct their business for Tier 1 services.
</p><p>Contractors will be trained in the utilization of GEMS (a Department of State PeopleSoft product) and GTMNext (a Service Now case management system).</p><p>
Training on other IT tools will be provided as needed, but contractors will be expected to already have strong competency in MS Outlook, Word, and Excel.
</p><p>Work closely with the COR and agency personnel to ensure that the mix of contractor personnel is sufficient to meet customers' needs.
</p><p>Work with the COR and agency personnel to ensure that the contractor personnel meet all security and other requirements specific to working in the Department's work site(s).
</p><p>Safeguard all agency information, whether or not covered under the Privacy Act, to ensure State employees and management are protected from any unauthorized disclosure of information.
</p><p>Maintain strict and absolute confidentiality of any information received in connection with this contract.</p><p><b>
Equal Employment Opportunity Statement</b>. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p><p><b>
E-Verify Statement</b>. Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.</p><p><b>
Pay Transparency Non-Discrimination Provision.</b> Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)</p><p><b>
Disability Statement</b>. Knowledge Management aims to be a supportive workplace in all aspects of diversity, including accommodating those with additional needs. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at marie@knowledgemanagement.com.</p></div>

HR Call Center Specialist

McCone Properties

<p><b>Key Responsibilities:</b></p>
<ul>
<li>Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.</li>
<li>Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.</li>
<li>Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.</li>
<li>Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.</li>
<li>Documentation: Accurately record and document all customer interactions and information in the CRM system.</li>
<li>Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.</li>
<li>Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.</li>
<li>Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.</li>
<li>Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>At least two years of experience in a call center agent role.</li>
<li>Excellent communication skills.</li>
<li>Candidates must be multilingual - English, Arabic, French, and/or other languages.</li>
<li>Excellent problem-solving and interpersonal skills.</li>
<li>Strong customer service orientation and problem-solving skills.</li>
<li>Ability to adapt to a flexible work schedule, including evenings and weekends.</li>
<li>Proficiency in using call center software and CRM systems.</li>
<li>High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.</li>
<li>Patience, empathy, and a customer-centric approach to service.</li>
<li>Strong attention to detail and accuracy in documenting client interactions.</li>
<li>Ability to work in a fast-paced environment and handle high call, chat, WhatsApp, and email volumes.</li>
</ul>
<p><b>What We Offer:</b></p>
<ul>
<li>Competitive salary.</li>
<li>Health insurance.</li>
<li>Ongoing training and professional development opportunities.</li>
<li>Collaborative and inclusive work environment.</li>
<li>Flexible work hours to accommodate your schedule.</li>
</ul>

Customer Service | Call Center Agent

Prime bpo and Telecommunications

<p>Prime BPO is hiring Verifiers for our Final Expense Campaign. The selected candidates will be responsible for verifying U.S. customer information and ensuring accurate record maintenance</p><p><b>Key Responsibilities:</b></p><ul><li>Make outbound calls to U.S. customers</li><li>Identify customer needs and offer appropriate medical equipment solutions.</li><li>Maintain accurate call logs and ensure compliance with campaign standards.</li><li>Achieve daily and monthly verification targets.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1 year of experience in a call center</li><li>Fluency in English with a confident and clear accent.</li><li>Strong communication and verification skills.</li><li>Ability to meet performance targets and work night shifts.</li></ul><p><b>Salary</b>: Up to 100,000 PKR plus incentives.</p><p><b>Interview Timings:</b></p><p>Walk-in Interviews: Mon&ndash;Fri | 6:00 PM &ndash; 11:00 PM</p><p>Location: First Floor, Plaza 169F, Civic Center, Bahria Town Phase 4.</p><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

Call Center Verifier

EKŞİ HUKUK BÜROSU

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><div>
<ul><li>Anadolu Yakas&#305;nda oturan</li>
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<li>Servis imkan&#305; mevcuttur.</li>
</ul></div><h2 class="jobSectionHeader"><b>Aranan Nitelikler</b></h2><div>
<ul><li>&#304;kna kabiliyeti y&uuml;ksek</li>
<li>Ekip &ccedil;al&#305;&#351;mas&#305;na uygun</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Call Center Eleman&#305;
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Avukatl&#305;k ve Hukuki Dan&#305;&#351;manl&#305;k
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>&Ccedil;a&#287;r&#305; Merkezi
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>&#304;&#351;&ccedil;i
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Anadolu Yakas&#305;
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>27.10.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>3.12.2025</div></div></ul></div>

Call Center Elemanı

I Tech

<p><b>Location:</b> Barkat Market / DHA Phase 6, Lahore (On-site)<br/><b>Shift:</b> 07:00 PM &ndash; 04:00 AM (Monday&ndash;Friday)<br/><b>Off Days:</b> Saturday &amp; Sunday<br/><b>Job Type:</b> Full-Time<br/><b>Salary:</b> Rs. 35,000 &ndash; 45,000 + Incentives</p><p>We are hiring <b>Call Center Freshers</b> for our <b>U.S. Telesales Campaigns</b>, including <b>Truck Dispatch &amp; Financial Estimation</b> services. If you speak <b>good English</b> and are <b>confident while talking</b>, this is the perfect opportunity to <b>start your international telesales career</b>.</p><p><b>No experience required &mdash; complete training will be provided!</b></p><p><b>Responsibilities</b></p><ul><li>Make outbound calls to U.S. clients (dispatch &amp; financial services)</li><li>Engage professionally and build client rapport</li><li>Maintain call records and follow-ups</li><li>Meet daily and monthly sales targets</li></ul><p><b>Requirements</b></p><ul><li><b>Fluent spoken English &mdash; mandatory</b></li><li>Confident, energetic &amp; target-driven attitude</li><li><b>Freshers are highly encouraged to apply</b></li><li>Must be comfortable with <b>night shift (on-site)</b> in DHA or Garden Town</li></ul><p><b>Benefits</b></p><ul><li><b>Fixed salary + high sales incentives</b></li><li><b>Saturday &amp; Sunday off</b></li><li>Complete training &amp; skill development</li><li>Professional &amp; supportive work environment</li><li><b>Fast career growth to Senior Sales / Team Lead roles</b></li></ul><p><b>If you&rsquo;re a fresher with strong English and ambition &mdash; Apply Now and start your U.S. telesales career!</b></p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Call Center Freshers – Telesales (US Campaigns) | Night Shift | Lahore

Tkxel

<div>
 <strong>
  Role Summary:
  <br/>
  <br/>
 </strong>
 We are looking for a vigilant Call Centre Operations Specialist to monitor our real-time performance. You will track key metrics, ensure smooth operations, and make quick adjustments to maintain service levels. This role is vital for keeping our call centre running efficiently and effectively.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  Live Monitoring:
 </strong>
 Watch call queues, agent availability, and system performance in real-time.
 <br/>
 <strong>
  Performance Tracking:
 </strong>
 Keep an eye on important metrics like wait times, dropped calls, and agent productivity.
 <br/>
 <strong>
  Quick Adjustments:
 </strong>
 Take immediate action to manage call volume changes, agent schedules, or system alerts to meet targets.
 <br/>
 <strong>
  Issue Escalation:
 </strong>
 Promptly report any technical problems or major service disruptions to IT or management.
 <br/>
 <strong>
  Basic Reporting:
 </strong>
 Help create daily or intraday reports on call centre performance.
 <br/>
 <strong>
  Team Communication:
 </strong>
 Clearly communicate operational updates and instructions to team leaders and agents.
 <br/>
 <br/>
 <br/>
 <br/>
 Requirements
 <br/>
 <br/>
 <strong>
  What We're Looking For:
  <br/>
  <br/>
 </strong>
 <strong>
  Experience:
 </strong>
 1-2+ years in a call centre, ideally in a role involving customer service, real-time monitoring, or operations support.
 <br/>
 <br/>
 <strong>
  Education:
 </strong>
 A Bachelor's degree is preferred, but relevant experience is highly valued.
 <br/>
 <br/>
 <strong>
  Shift timings:
 </strong>
 Morning with weekends on (Alternate day off)
 <br/>
 <strong>
  Skills:
  <br/>
 </strong>
 Good understanding of call centre operations and common metrics (e.g., Service Level, AHT, Abandon Rate).
 <br/>
 Able to make quick, sensible decisions under pressure.
 <br/>
 Comfortable with call centre software and MS Excel.
 <br/>
 Strong attention to detail and active listening skills
 <br/>
 Good communication skills.
 <br/>
 <br/>
 <strong>
  Why Join Us?
  <br/>
  <br/>
 </strong>
 Be a key player in ensuring our customers get great service.
 <br/>
 Work in a dynamic and supportive team environment.
 <br/>
 Competitive salary and opportunities for growth.
 <br/>
 <br/>
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</div>


Call Centre - Operations Specialist

AKY Services Pvt. Ltd

<p><b>Join Leads Expert BPO as a Call Center Customer Sales Representative (Night Shift)</b><br/><b>Salary:</b> Starting from PKR 30,000/- (plus attractive incentives!)</p><p><b>About the Role</b></p><p>We&rsquo;re on the lookout for confident, energetic, and motivated individuals to join our dynamic team at <b>Leads Expert BPO</b> as <b>Customer Sales Representatives (CSRs)</b>. In this role, you&rsquo;ll engage with potential customers through outbound calls, understand their needs, and offer the best solutions that match them. Perfect for <b>freshers</b> ready to kick-start their career in sales and customer service!</p><p><b>Your Responsibilities</b></p><ul><li>Make outbound calls to promote products and services.</li><li>Communicate effectively to identify customer needs and provide quick, accurate information.</li><li>Record customer details and call outcomes in the CRM.</li><li>Upsell or recommend services when suitable.</li><li>Maintain a friendly, confident, and professional attitude on every call.</li></ul><p><b>What You&rsquo;ll Need</b></p><ul><li>Minimum education: High School Diploma or equivalent.</li><li>Must be <b>18 years or older</b>.</li><li>Strong English communication skills (both spoken and written).</li><li>Excellent listening, persuasion, and problem-solving skills.</li><li>Energetic, adaptable, and willing to learn.</li><li>Basic computer skills and data entry knowledge.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive starting salary (PKR 30,000/- + performance incentives).</li><li>Paid training to help you succeed.</li><li>Growth-focused environment with clear career progression.</li><li>Supportive and fast-paced workplace culture.</li></ul><p><b>How to Apply</b></p><p>Contact HR at <b>0333-9739861</b> to schedule your interview today!</p><p>At <b>Leads Expert BPO</b>, we believe in equal opportunities for everyone. We value diversity and welcome applicants from all walks of life to grow with us.</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Call Center Night Shift (Freshers can Apply!)

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