call center specialist

ÖZEL ANTALYA AKDENİZ AĞIZ VE DİŞ SAĞLIĞI HİZMETLERİ TURİZM İNŞAAT PETROL TİCARET LİMİTED

VK Smile Studio is Hiring a Call Center SpecialistLocation: Antalya, Lara District Position: Call Center Operator (Chat &amp; Sales) Responsibilities:<ul><li>Handling online correspondence with potential clients</li><li>Providing consultations on clinic services</li><li>Closing deals and scheduling appointments</li><li>Maintaining a high level of customer service</li></ul>Requirements:<ul><li>Experience in sales or customer service</li><li>Excellent written and verbal communication skills</li><li>English proficiency (preferred)</li><li>Confident PC user</li></ul>What We Offer:<ul><li>Official employment</li><li>Stable salary + sales bonuses</li><li>Friendly team and comfortable office</li></ul>Job Type: Full-timeApplication Deadline: 25/07/2025

Call Center Specialist Wanted - Chat & Sales Role

Akva Ağız Ve Diş Sağlığı Polikliniği

We are looking for a call center specialist who will establish the first contact with international patient candidates, manage the treatment planning process, and be responsible for converting leads into sales. Join the sales team of our rapidly growing health tourism clinic to build trust-based communication with patients. We are seeking persuasive, result-oriented team members who can establish strong connections.The role involves initiating the first contact with patients coming from abroad, analyzing their needs to ensure accurate information flow, starting the treatment planning process, maintaining regular communication with patients to increase conversion rates, and tracking the entire process through the CRM system.Required Qualifications:<ul><li>Minimum 1 year of experience in sales/call center, preferably in health tourism or a related field</li><li>Fluency in Romanian is mandatory (a second foreign language is a plus)</li><li>Strong communication and persuasion skills</li><li>Ability to adapt to a fast-paced environment, being proactive and result-oriented</li><li>Familiarity with Zoho CRM is an advantage</li><li>Motivated to work towards sales targets</li></ul>Duties and Responsibilities:1. Initial Contact and Information Transfer<ul><li>Communicate with patient candidates via the website, social media, WhatsApp, phone, and email</li><li>Analyze patient requests and direct them to the relevant treatment departments</li><li>Provide general information about the clinic, doctors, and treatments</li><li>Enter detailed patient profiles into the CRM system</li></ul>2. Treatment Planning Process<ul><li>Request photos and medical information from patient candidates</li><li>Assist the doctor in preparing a suitable treatment plan</li><li>Present the plan to the patient clearly and persuasively</li><li>Provide details about pricing, payment terms, and ongoing campaigns</li></ul>3. Sales Process and Follow-up<ul><li>Maintain regular communication with patients to accelerate their decision-making process</li><li>Handle objections and concerns professionally</li><li>Convert qualified leads into confirmed sales (e.g., flight ticket, appointment confirmation, etc.)</li><li>Accurately update and track lead statuses in the CRM system</li></ul>4. Communication and Collaboration<ul><li>Work in coordination with other call center representatives, the marketing team, and doctor assistants</li><li>Submit daily/weekly sales reports</li><li>Ensure accurate and complete handover to the post-sales patient experience team</li></ul>Contact Information:Mr.Behnia &ndash; +90 549 199 50 88 Email: mohammed@akvadent.comJob Type: Full-timeLanguage:<ul><li>Fluent Romanian (Required)</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 35.000,00TRY - 65.000,00TRY ayl&#305;kDeneyim:<ul><li>benzer pozisyon: 1 y&#305;l (Zorunlu)</li></ul>Dil:<ul><li>Ak&#305;c&#305; Romence (Zorunlu)</li></ul>

Romanian Health Tourism Sales Specialist

McCone Properties

Key Responsibilities:
<ul>
<li>Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.</li>
<li>Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.</li>
<li>Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.</li>
<li>Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.</li>
<li>Documentation: Accurately record and document all customer interactions and information in the CRM system.</li>
<li>Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.</li>
<li>Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.</li>
<li>Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.</li>
<li>Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.</li>
</ul>
Requirements:
<ul>
<li>At least two years of experience in a call center agent role.</li>
<li>Excellent communication skills.</li>
<li>Candidates must be multilingual - English, Arabic, French, and/or other languages.</li>
<li>Excellent problem-solving and interpersonal skills.</li>
<li>Strong customer service orientation and problem-solving skills.</li>
<li>Ability to adapt to a flexible work schedule, including evenings and weekends.</li>
<li>Proficiency in using call center software and CRM systems.</li>
<li>High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.</li>
<li>Patience, empathy, and a customer-centric approach to service.</li>
<li>Strong attention to detail and accuracy in documenting client interactions.</li>
<li>Ability to work in a fast-paced environment and handle high call, chat, WhatsApp, and email volumes.</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary.</li>
<li>Health insurance.</li>
<li>Ongoing training and professional development opportunities.</li>
<li>Collaborative and inclusive work environment.</li>
<li>Flexible work hours to accommodate your schedule.</li>
</ul>

Customer Service | Call Center Agent

Prime bpo and Telecommunications

Prime BPO is hiring Verifiers for our Final Expense Campaign. The selected candidates will be responsible for verifying U.S. customer information and ensuring accurate record maintenanceKey Responsibilities:<ul><li>Make outbound calls to U.S. customers</li><li>Identify customer needs and offer appropriate medical equipment solutions.</li><li>Maintain accurate call logs and ensure compliance with campaign standards.</li><li>Achieve daily and monthly verification targets.</li></ul>Requirements:<ul><li>Minimum 1 year of experience in a call center</li><li>Fluency in English with a confident and clear accent.</li><li>Strong communication and verification skills.</li><li>Ability to meet performance targets and work night shifts.</li></ul>Salary: Up to 100,000 PKR plus incentives.Interview Timings:Walk-in Interviews: Mon&ndash;Fri | 6:00 PM &ndash; 11:00 PMLocation: First Floor, Plaza 169F, Civic Center, Bahria Town Phase 4.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Call Center Verifier

Tafaseel Group

<ul><li> Job Summary: We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a Freezoneenvironment. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. Key Responsibilities: <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul></li><li> Requirements: <ul> Proven experience working in a Freezone environment (e.g., customer service, administrative, or licensing support roles). Minimum of 3 years in a customer service or call center role. Excellent communication skills in English (Arabic is a plus). Strong problem-solving and interpersonal skills. Ability to work under pressure and manage multiple tasks. Proficient in MS Office and CRM systems. Flexible to work shifts, including weekends if required. </ul></li><li> Preferred Qualifications: <ul> Familiarity with UAE Freezone regulations and services. Experience handling inquiries related to business setup, licensing, or visa processes in Freezones. Multilingual capabilities are a plus. </ul></li></ul>

Call Center Agent - Freezone experience

I Tech

Call Center Freshers &ndash; U.S. Telesales Campaign (Night Shift) | LahoreLocation: DHA Phase 6, Lahore (On-site) Shift: 7:00 PM &ndash; 4:00 AM (Monday&ndash;Friday) Off Days: Saturday &amp; Sunday Job Type: Full-Time Salary: Rs. 35,000 &ndash; 45,000 + IncentivesAbout the RoleWe are hiring Call Center Freshers for our U.S. Telesales Campaigns, including Truck Dispatch and related services. If you speak good English and feel confident communicating with people, this is your chance to start a professional international telesales career with training, support, and growth opportunities.No prior experience required &mdash; full training will be provided.Key Responsibilities<ul><li>Make outbound calls to U.S. clients (Dispatch &amp; Financial Services)</li><li>Communicate clearly and professionally with clients</li><li>Maintain accurate call logs and manage follow-ups</li><li>Achieve daily and monthly sales performance targets</li></ul>Requirements<ul><li>Fluent spoken English &mdash; mandatory</li><li>Confident, energetic, and goal-oriented personality</li><li>Freshers are strongly encouraged to apply</li><li>Must be comfortable working night shift (U.S. hours) &mdash; on-site in DHA Phase 6, Lahore</li></ul>Benefits<ul><li>Fixed salary + attractive sales incentives</li><li>Saturday &amp; Sunday off for work-life balance</li><li>Complete training and skill development</li><li>Supportive, professional, and growth-focused work environment</li><li>Fast-track promotions to Senior Sales or Team Lead roles</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Call Center Freshers – U.S. Telesales Campaign (Night Shift) | Lahore

A&F Auto Repair

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:The Post-Service Follow-Up Specialist will be responsible for engaging with customers after service delivery, gathering feedback, and addressing any post-service issues or concerns. This role is designed to enhance customer satisfaction, identify opportunities for improvement, and contribute to our ongoing commitment to delivering exceptional service.Key KPI:<ul><li>PSF/VOC</li><li>Collection of NPS (Net Promoter Score) of approximately 80% + of customer.</li><li>Positive Google Reviews- a minimum numbers of reviews per agent per month.</li><li>QC for calls</li><li>PoC for SC customer issues escalated</li></ul>Key Responsibilities:<ul><li>Customer Engagement &amp; Issue Resolution:</li><li>Reach out to customers after service delivery to gather feedback on their experience.</li><li>Establish a proactive and positive communication channel to strengthen our relationship with customers.</li><li>Address any concerns or issues raised by customers post-service and work collaboratively with relevant departments for swift resolution.</li><li>Record and analyze feedback to identify recurring issues and opportunities for improvement.</li><li>Feedback Analysis and Reporting:</li><li>Analyze post-service feedback to identify trends and areas for improvement.</li><li>Prepare detailed reports for management, highlighting both positive feedback and areas for enhancement.</li><li>Collecting Positive Google reviews</li><li>Customer Retention Initiatives &amp; Process Improvement:</li><li>Develop and implement initiatives to enhance customer loyalty and retention.</li><li>Collaborate with marketing and customer service teams to create targeted campaigns for post-service engagement.</li><li>Work closely with relevant departments to implement process improvements based on post-service feedback.</li><li>Ensure continuous alignment of services with customer expectations.</li><li>Quality check:</li><li>Foster a customer-centric culture within the organization.</li><li>Make sure that the CC/ Happiness staff are following trained protocols by the company</li></ul>Qualifications and Skills:<ul><li>The ideal candidate for the Post-Service Follow-Up Specialist role should possess excellent communication skills, empathy, and a customer-centric mindset.</li><li>Previous experience in customer service, relationship management, Call-centre or a related field is desirable.</li></ul>Benefits<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Post Service Feedback Agent

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