call center specialist

Medi Trans, LLC

<p><b>Call Center Specialist</b></p><p><b>Medi Trans, LLC</b></p><p><b>SUMMARY: </b> Following all company policies and procedures. Work directly with members to achieve all Call Center/Gas Reimbursement performance and contractual compliance objectives.</p><p><b>ESSENTIAL FUNCTIONS</b></p><ul><li>Ensures adherence to Gas Reimbursement Policies and Procedures.</li><li>Ensure calls are handled efficiently, accurately, and in a timely manner.</li><li>Assists members/family with any complaints.</li><li>Monitor/Verify all incoming GR Forms</li><li>Responsible for entering all GR information into the Novus System accurately.</li><li>Work with CSR, Dispatch, and Claims Supervisors on any GR requests or payments.</li><li>Communicate and coordinate with Executive Management to ensure GR performs as a cohesive unit and meets performance goals.</li><li>Other duties as assigned.</li></ul><p><b>QUALIFICATIONS REQUIRED</b></p><ul><li>Previous experience in a Call Center Environment.</li><li>Ability to work well with people. Strong leadership skills</li><li>Exceptional organization and time management skills.</li><li>Positive attitude, good judgment, and strong work ethic.</li><li>Demonstrate excellent interpersonal communication skills.</li><li>Strong computer skills. Proficiency and speed working in all Microsoft Office products.</li><li>Strong organizational skills, including time management and documentation.</li><li>Knowledge of telephone call center systems.</li></ul><p><b>MINIMUM REQUIRED EDUCATION/TRAINING</b></p><ul><li>High school diploma or equivalent</li></ul><p>Job Type: Full-time</p><p>Pay: $16.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Call center: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

Call Center Specialist

St. Vincent de Paul - Cincinnati

<div><div><div><b>Call Center Specialist</b></div>
<div></div><div>The Society of St. Vincent de Paul &ndash; Cincinnati District Council (SVDP) has been providing innovative and practical basic needs assistance and systemic change advocacy for Cincinnati neighbors in need for 150 years. The organization works personally with those in need, regardless of race or creed, to bridge the gaps in their lives through home visits provided by neighborhood-based volunteer groups (Vincentians in Conferences); groundbreaking Outreach Center initiatives like the Charitable Pharmacy and Homelessness Prevention program; a network of 12 food pantries; and eight thrift stores across Cincinnati. SVDP has an immediate opportunity for a Call Center Specialist to play an integral role in providing services and uplifting engagement to our neighbors.</div>
</div>
<div></div><div><div><b>Scope of Position: </b>The Call Center Specialist is a consistent point of contact for those requesting services from the organization. Retrieving and returning daily calls along with providing service and resource information to neighbors calling for information are primary functions. This team member must consistently model the mission and values of St. Vincent de Paul.</div>
<div></div><div><b>Job Responsibilities</b>:</div>
<div></div><div><ul><li>Timely, accurately and compassionately respond to assistance and information calls while completing appropriate documentation of requests from neighbors and informing neighbors of availability of services according to current operating mode</li></ul>
<ul><li>Retrieve calls from our English service line and refer those neighbors located within an active Conference footprint to their respective SVDP Conference</li></ul>
<ul><li>Participate as a member of the SVDP Social Services team as well as positively interact with Council members and staff.</li></ul>
<ul><li>Understand how to share access information for assistance from other community resources as appropriate to address needs presented by neighbors on the phone.</li></ul>
<ul><li>Lead/participate in special projects as required.</li></ul>
<ul><li>Other duties as assigned.</li></ul>
</div><div><b>Qualifications:</b> High school diploma or equivalent is required and further academic achievement is preferred; at least one year of call center experience strongly preferred; computer literacy is required; strong attention to detail and an ability to communicate well orally and in writing are required; experience and proficiency with Google docs, Excel and Microsoft Office a must; ability to work with and support a diverse team is required.</div>
<div></div><div><b>Work Environment:
</b></div><div>Office Environment &ndash; Adequately lighted, heated and ventilated</div>
<div></div><div><b>Physical Requirements:</b> Job duties will primarily be performed from a desk; must be able to sit for long periods of time.</div>
<div></div><div>Mission: A network of neighbors, inspired by Gospel values, growing in holiness and building a more just world through personal relationships with and services to people in need.</div>
</div>
<div></div><div><i>The Society of St. Vincent de Paul-Cincinnati District Council provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Vincent de Paul complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.</i></div></div>

Manpower Middle East

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 <p>
  We are looking for a dedicated and customer-focused
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   Call Center Specialist
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  to join our team. The ideal candidate will be responsible for handling high volumes of customer interactions while delivering exceptional service and ensuring a positive customer experience.
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   Key Responsibilities:
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   Handle inbound and outbound calls in a professional and timely manner.
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   Respond to customer inquiries, requests, and complaints with accuracy and efficiency.
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   Provide clear and accurate information about products and services.
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   Resolve customer issues and escalate complex cases when necessary.
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   Maintain detailed and accurate records of all customer interactions in the system.
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   Meet individual and team performance targets, including call handling time and customer satisfaction.
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   Follow company policies, procedures, and quality standards at all times.
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   Identify opportunities to improve customer service processes and overall experience.
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 </ul>
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   Requirements:
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   Proven experience in a call center or customer service role.
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   Excellent verbal communication and active listening skills.
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   Strong problem-solving and conflict resolution abilities.
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   Ability to work in a fast-paced, high-volume environment.
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   Basic proficiency in MS Office and CRM systems.
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   Strong organizational skills and attention to detail.
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   Flexibility to work shifts if required.
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 </ul>
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  This role is ideal for individuals who thrive in a dynamic environment and are passionate about delivering excellent customer service.
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DuPage County Health Department

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><p><b>Join Our Expanding Crisis Services Team!</b><br>
<b> </b>We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding:<br>
<br>
<b> Joint Commission Gold Seal of Approval (1996)</b><br>
<b> Public Health Accreditation Board (PHAB) accreditation (2014)</b></p><p><br>
 By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most?</p><p><b><br>
About Crisis Services</b><br>
Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top-notch care with rapid response times. about our program.</p><p><b><br>
The Crisis Recovery Center</b></p><p>
The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department&rsquo;s decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have <b>&ldquo;someone to contact, someone to respond, and a safe place to get help&rdquo;</b> when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information.</p><p><b><br>
Job Details</b><br>
<b> </b>This full-time overnight position is scheduled to work Thursday to Sunday, 9:30 pm-7:30 am. The hiring range for this position is $44,400 to $52,000, depending on experience.</p><p><b><br>
Benefits Galore!</b></p><ul><li>$2.50 shift differential for off-shift work</li><li>Comprehensive training program (and we pay you for it!)</li></ul><p>
Full DuPage County benefit package, including:</p><ul><li>12 paid holidays</li><li>3 weeks of paid leave (Vacation and Personal Days)</li><li>12 weeks of Paid Parental Leave</li><li>Paid sick time</li><li>Health insurance</li><li>Pension-eligible position for a secure retirement</li><li>Eligibility for Federal Student Loan Forgiveness Program</li><li>Tuition reimbursement and certification reimbursement</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Responsibilities</b></h2></div>
<p></p><div><p><b>As a 988 Call Center Specialist, you will:</b></p><ul><li>
Provide mental health and crisis intervention support to individuals contacting the 988 Suicide &amp; Crisis Lifeline via phone, chat or text</li><li>
Work collaboratively and engage individuals contacting 988 to manage and de-escalate crises in the least invasive manner possible to ensure safety</li><li>
Collaboratively develop and assist in implementation of crisis safety plans</li><li>
Provide mental health referrals and linkages as appropriate during service provision</li><li>
Offer and provide follow-up services to 988 utilizers presenting with suicide ideation</li><li>
Maintain required training, licensure and/or certification</li><li>
Complete required documentation within established timeframes</li><li>
Use Electronic Client Record, call management software, and chat/text management software</li><li>
Demonstrate independent judgment</li><li>
Participate in emergency response activities as assigned</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Requirements</b></h2></div>
<p></p><div><ul><li>Bachelor's degree in Psychology, Social Work, or related field</li><li>2+ years of experience working with chronically mentally ill populations</li><li>Equivalent combination of training and experience</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><div><b>Equal Opportunity Employer</b><br>
DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</div></div></div></div><p></p>

988 Call Center Specialist - Overnight

Carla Car Rental

<p><b>**Empower Travelers Through Digital Support &ndash; Join Carla as a Customer Experience Specialist!**</b></p><p>Are you ready to embark on a journey where your passion for customer care and problem-solving creates meaningful travel experiences?</p><p>At Carla Car Rental, we are more than just a brand&mdash;we are redefining the car rental industry, making it seamless and enjoyable for travelers all around the world. We connect travelers with the best rental options and complementary services such as protection plans and roadside assistance, ensuring a smooth, hassle-free experience anytime, anywhere.</p><p>As a product-first company, innovation is our heartbeat. Our success is powered by a team of outstanding individuals, and now we are looking for a Customer Experience Specialist to join our dynamic, mobile-first global car rental platform.</p><p>You can download the Carla app:</p><p>https://apps.apple.com/app/id1035631234</p><p>https://play.google.com/store/apps/details?id=com.mobikasaba.carlaandroid</p><p><b>**Role Overview:**</b></p><p>As a Customer Experience Specialist at Carla Car Rental, you will be at the forefront of ensuring our travelers have smooth, memorable journeys. This is not a front-desk role&mdash;our CX team operates digitally through phone and email, providing personalized support while collaborating closely with product and operations teams.</p><p>You will act as the voice of the customer, identifying pain points, resolving issues, and contributing insights that help improve our products and services. Your work will directly influence customer satisfaction, loyalty, and the overall travel experience, making this role a key part of our mission to redefine car rentals worldwide.</p><p><b>**Key Responsibilities:**</b></p><ul><li>Deliver exceptional support to travelers via phone and email in English.</li><li>Manage and complete bookings accurately using our reservation system and dashboards.</li><li>Collaborate with the data operations team to analyze trends and address evolving customer needs.</li><li>Partner with the product team to represent the voice of the customer and inform product improvements.</li><li>Identify opportunities to enhance customer satisfaction and business outcomes.</li><li>Conduct quality assurance testing on products and provide actionable feedback for continuous improvement.</li></ul><p><b>**Additional Insights:**</b></p><ul><li>This role includes a combination of day and evening shifts, with at least three night shifts per week.</li><li>Day shifts take place in the office; evening shifts offer remote flexibility.</li><li>You will have <b>two days off per week (one weekday and one weekend day)</b>, ensuring weekly hours do not exceed 45 hours.</li></ul><p><b>**What We Seek in You:**</b></p><ul><li>Bachelor&rsquo;s degree (required).</li><li>Fluency in English (written and spoken).</li><li>Another language (Spanish, French, German, etc.) is a strong plus.</li><li>Strong communication, problem-solving, and multitasking skills.</li><li>Prior experience in customer support or a related field is a plus.</li><li>Proficiency with customer support tools and software.</li><li>Positive, proactive, and self-motivated attitude with a solution-oriented mindset.</li><li>Ability to analyze data and trends, translating insights into effective action plans.</li><li>Exceptional interpersonal skills: clear, professional, and courteous across all channels.</li><li>Thrive in a fast-paced, startup environment with flexibility and a willingness to learn.</li><li>Based in Istanbul.</li><li>Openness to giving and receiving constructive feedback, fostering collaboration, and continuous improvement.</li></ul><p><b>**What We Offer:**</b></p><ul><li>Stay on the cutting edge with up-to-date technical equipment, including macOS devices.</li><li>Immerse yourself in an exceptionally innovative and dynamic work environment, where creativity thrives.</li><li>Keep your energy levels up with a fully stocked kitchen, featuring coffee machines, snacks, and refreshing beverages.</li><li>Enjoy additional meal and transportation allowances, demonstrating our commitment to your overall well-being.</li><li>Experience a culture of transparency and open communication among employees, fostering a collaborative atmosphere.</li><li>Embark on a journey of continuous learning and career development, with our encouragement and support.</li><li>Work in a comfortable, centrally-located office in Uskudar, featuring dedicated recreation areas for relaxation.</li><li>Pursue further education and growth with training and development reimbursement opportunities.</li><li>Recharge and unwind with 12 days of vacation from Year 1 of employment.</li><li>Celebrate your special day with a day off on your birthday.</li><li>Experience a welcoming environment with a zero-tolerance policy for toxic behavior, ensuring a harmonious and respectful workplace for all.</li><li>Join us in having fun during our office events, creating memorable moments together.</li></ul><p><i>Carla embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.</i></p><p>Job Type: Full-time</p><p>Work Location: Hybrid remote in &Uuml;sk&uuml;dar</p>

Customer Experience/Call Center Specialist (Global Travel Platform)

Wisconsin Community Veterinary Center

<p><b>Company Overview</b><br/>Wisconsin Community Veterinary Center is dedicated to providing high-quality, affordable, and accessible full-service veterinary care to pets within our community. Our mission focuses on ensuring every pet receives exceptional treatment regardless of their owners' financial circumstances, fostering healthier and happier lives for pets and their families through compassionate service and ongoing education.</p><p><b>Overview</b><br/>We are seeking a dedicated and dynamic Client Care Specialist to join our call center team. In this role, you will serve as the primary point of contact for clients seeking veterinary services, providing exceptional customer service while efficiently managing inquiries. Your medical terminology knowledge and strong communication skills will be essential in delivering a positive experience for pet owners and supporting our mission of accessible veterinary care.</p><p><b>Duties</b></p><ul><li>Answer incoming calls promptly and professionally, addressing client questions and scheduling appointments with accuracy.</li><li>Utilize medical terminology effectively to communicate with clients about their pets&rsquo; health needs and treatment plans.</li><li>Maintain detailed and accurate data entry of client information into the system, ensuring confidentiality and compliance with privacy standards.</li><li>Provide clear information regarding services, policies, and procedures while demonstrating excellent phone etiquette.</li><li>Assist clients in navigating billing processes and payment options with patience and clarity.</li><li>Collaborate with veterinary staff to relay important client information and follow-up on outstanding issues or concerns.</li><li>Demonstrate strong computer skills to efficiently manage multiple systems simultaneously while maintaining a high level of accuracy.</li></ul><p><b>Specific Qualifications:</b></p><ul><li>Experience in a client-centered role in a veterinary clinic or a social services position is preferred</li><li>Must have high-speed internet</li><li>Must have a computer and headset</li><li>A keen eye for detail</li><li>Exceptional organizational skills</li><li>Ability to prioritize urgent call backs/emergencies</li><li>Impeccable customer service skills</li><li>Must be able to multitask during a call. Ex: Talk and type in an effective manner, when the call ends any notes/appointment scheduling/payment should be completed. Must be ready to take your next call when your current call ends.</li></ul><p><b>Skills</b></p><ul><li>Fluency in English; bilingual abilities in additional languages are highly desirable to serve diverse communities.</li><li>Knowledge of medical terminology related to veterinary care or healthcare environments.</li><li>Exceptional customer service skills with a professional demeanor and empathetic approach.</li><li>Strong communication skills, both verbal and written, with the ability to convey complex information clearly.</li><li>Proficiency in computer skills including data entry, scheduling software, and basic office applications.</li><li>Previous experience in a medical office or veterinary setting is preferred but not required.</li><li>Analysis skills to assess client needs quickly and provide appropriate solutions or referrals.</li><li>Excellent phone etiquette combined with patience and active listening capabilities to handle challenging situations effectively. Join our team as a Client Care Specialist to make a meaningful difference in the lives of pets and their owners by delivering compassionate, efficient, and professional service at every interaction!</li></ul><p>Pay: $16.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: Remote</p>

Client Care Specialist - Call Center

Modernistic Cleaning and Restoration

<div><h1 class="jobSectionHeader"><b>Call Center/Customer Service Specialist</b></h1><h2 class="jobSectionHeader"><b>
Pay: $17.00 per hour</b></h2><p></p><p><br>
For over 50 years, Modernistic has provided our community with exceptional cleaning and restoration services throughout Michigan. Our family-owned company has six locations and is growing! If you have a background in a customer focused industry with a passion for hospitality, this could be a great opportunity for you!</p><p>
Our <b>Plainwell, MI </b>location is currently looking for full-time <b>Call Center/Customer Service Specialists </b>to join our growing team. Our ideal Call Center/Customer Care Specialist candidate enjoys providing exceptional customer service, thrives under pressure, and excels in a fast-paced environment.</p><p>
At Modernistic, we have a company culture focused on customer delight, which means we strive to go above and beyond for our customers and our co-workers. We believe in investing in our people and promoting from within because our people ARE the Modernistic difference. Come see for yourself!</p><p></p><h3 class="jobSectionHeader"><b>
Benefits</b></h3><ul><li><b><i>
Affordable Health Insurance for You and Your Family: </i></b><i>Health Insurance is more critical than ever before, and we know the importance of keeping these costs low for our employees. Modernistic offers four unique plans on one of Michigan's largest Health Care Networks and covers </i><b><i>60%</i></b><i> of premium costs for our team members </i><i>and</i><i> their dependents. We offer Health Savings Account Plans, which offer triple tax advantages, as well as traditional HMO style plans so you can choose the best fit for you!</i></li><li><b><i>
Dental &amp; Vision Insurance: </i></b><i>You'll enjoy a variety of affordable plan options and rich benefits on Michigan's largest vision and dental networks. Dental benefits even extend to orthodontics and vision benefits offer allowances for glasses/contacts annually!</i></li><li><b><i>
Life Insurance: </i></b><i>To give our team members peace of mind, Modernistic covers a basic life insurance policy for every employee, plus offers buy up options for you and your dependents.</i></li><li><b><i>
Pet Insurance:</i></b><i> ModPets are also family so we want our team members to have the opportunity to protect them too! Modernistic offers two unique plans to choose from to best keep your pet(s) happy &amp; healthy.</i></li><li><b><i>
401(K) with Company Match: </i></b><i>We help our team members prepare for the future by offering a 401K plan with no management fees and a generous company match.</i></li><li><b><i>
Paid Time Off &amp; Paid Holidays: </i></b><i>We only work hard so we can play hard, right? Work/life balance is important and that's why every team member is eligible for paid time away from work!</i></li><li><b><i>
On Demand Pay:</i></b><i> Unexpected expenses days before you get your check? Don&rsquo;t fret, you can request a portion of your earned wages early (up to 3 times a pay period). It&rsquo;s your money, you should have the right to use it! You have never been more in control of your check with our &ldquo;On Demand Pay&rdquo; program!</i></li><li><b><i>
Employee Discount: </i></b><i>A perk of being a Modteam member is enjoying a clean &amp; healthy home, just like the customers we serve.</i></li><li><b><i>
Employee Assistance Program (EAP): </i></b><i>Members of the Modteam have access to an Employee Assistance Program that offers dozens of benefits from free counseling services to legal advice, and more!</i></li><li><b><i>
Ability to Grow: </i></b><i>63% of the Executive Team at Modernistic started at an entry level position within the company. We believe in developing our people and cultivating talent from within. Depending on the position, Modernistic frequently invests in external industry training and certification for team members. 95% of positions are posted internally and team members frequently are promoted from within.</i></li></ul><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul><li><i>
Provide outstanding customer service while answering high volume inbound calls</i></li><li><i>
Close and schedule jobs</i></li><li><i>
Manage pipelines and outbound lists (no cold calling)</i></li><li><i>
Provide detailed Salesforce documentation</i></li><li><i>
Follow Modernistic call flow</i></li><li><i>
Actively listen and address customer inquiries and concerns</i></li><li><i>
Maintain a thorough understanding of our products &amp; services</i></li></ul><h3 class="jobSectionHeader"><b>
Requirements</b></h3><ul><li><i>
1+ year previous experience in customer service, sales or other customer focused fields</i></li><li><i>
Strong phone contact handling skills and active listening</i></li><li><i>
High volume call center experience preferred</i></li><li><i>
Customer Relationship Manager (CRM) experience preferred</i></li><li><i>
Salesforce experience is a plus</i></li><li><i>
Must have strong computer skills including MS Office and other standard applications</i></li><li><i>
Ability to multi-task and prioritize in a fast-paced environment</i></li><li><i>
Positive attitude and a smile that can be heard through the phone</i></li><li><i>
Accurate, organized and detail oriented</i></li><li><i>
Excellent verbal and written communication skills</i></li><li><i>
Ability to work some weekends</i></li></ul><p></p><p><br>
We look forward to meeting you!<br>
<br>
<i>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</i></p><p>
</p><p>nKeHftN7JJ</p></div>

Call Center/Customer Service Specialist

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Call Center Specialist

Call Center Specialist

Call Center Specialist

988 Call Center Specialist - Overnight

Customer Experience/Call Center Specialist (Global Travel Platform)

Client Care Specialist - Call Center

Call Center/Customer Service Specialist