call center specialist

Al-Mansour Automotive

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a Call Center Agent to manage outbound calls in a timely and professional manner. The ideal candidate will be an excellent communicator, patient, and customer-focused, capable of handling inquiries, complaints, and support issues efficiently while maintaining a positive attitude.
 </p>
 <p>
  <br/>
 </p>
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  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Make outbound and follow-up calls promptly and professionally.
  </li>
  <li>
   Follow communication scripts when handling different topics.
  </li>
  <li>
   Respond to customer inquiries in a timely manner.
  </li>
  <li>
   Record and update accurate customer information and feedback.
  </li>
  <li>
   Document all call details according to standard operating procedures.
  </li>
  <li>
   Upsell services and retain customers when possible.
  </li>
  <li>
   Meet performance goals for call handling and quality.
  </li>
  <li>
   Escalate and report issues or customer feedback to supervisors or relevant departments when necessary.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Educational Background:
   </strong>
   Bachelor&rsquo;s degree.
  </li>
  <li>
   Excellent English verbal communication skills
  </li>
  <li>
   Previous experience in a customer support role.
  </li>
  <li>
   Strong phone, verbal, and written communication skills with active listening.
  </li>
  <li>
   Comfortable working with computers and CRM or SAP systems (preferred).
  </li>
  <li>
   Ability to work flexible shifts, including weekends and holidays.
  </li>
  <li>
   Patience, customer focus, and adaptability to different personality types.
  </li>
  <li>
   Familiarity with Microsoft Office.
  </li>
  <li>
   Ability to multitask and speed typing skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Call Center Specialist

Methodist Health System

<div><div>Hours of Work :</div>
8am-5pm<div>
Days Of Week :</div>
Monday-Friday (closed major holidays)<div>
Work Shift :</div><div>
Job Description :</div><div>
Your Job:<br>
<br>
This position will provide support to the Liver Institute clinics. Centralized services will include answering incoming calls from patients, other departments and outside organizations. Serves as first point of contact into the Liver Institute clinics as it relates to coordination of care. Serves as a liaison between patient and clinical support staff.<br>
<br>
Your Job Requirements:<br>
<br>
<ul><li>High School Graduation or GED. Diploma from an accredited medical assistant program required. Position requires an individual with diverse skills. Individual must be able to work on discrete tasks in a high volume, high-pressured environment. Good judgment and professional demeanor is a must.</li><li>Current National Medical Assistant Registration/Certification required.</li><li>2+ years of professional medical knowledge in a practice setting is preferred. Bilingual a plus.</li></ul><br>
<br>
Your Job Responsibilities:<br>
<br>
<ul><li>Answers incoming calls made to the Liver Institute clinics. Maintains strictest confidentiality while attempting to provide first call resolution. Screens calls, takes messages when applicable, and conveys information to appropriate parties in accordance with department workflows. Will also reschedule appointments as necessary. Will need to learn functionality of phones.</li></ul><br>
<br>
<ul><li>Offers exceptional customer service while answering telephones professionally and with a positive attitude. Has the ability to handle multiple tasks. Must be able to research required information using available resources. Capable of handling and resolving customer issues. Must be able to identify and escalate priority calls per department workflows.</li></ul><br>
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<ul><li>Ensures all patient calls that are submitted to the physician team are submitted and completed within a timely manner. Documents all calls with patients and physicians in the EMR.</li></ul><br>
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<ul><li>Demonstrates proficient knowledge of care management protocols. Comprehensively plans for care management of targeted patient populations using protocol defined by Medical Director. Proactively communicates with patients regarding care plan in an effort to facilitate achievement of desired treatment plan.</li></ul><br>
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<ul><li>Demonstrates the ability to effectively communicate STAT phone calls to the appropriate personnel.</li></ul><br>
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<ul><li>Complies with all administrative workflows of the department. Maintains and follows all policies and procedures of Methodist Health System and those specific to this department.</li></ul><br>
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<ul><li>Communicates to management any issues or delays that may directly impact patients quality of care and customer service.</li></ul><br>
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<ul><li>Willingly participates in continuing education and other applicable activities to maintain professional competence.</li></ul><br>
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<ul><li>Works collaboratively with other members of the department to cultivate a team approach focused at achieving the highest quality of patient care and staff cooperation.</li></ul><br>
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<ul><li>Will work with the following EMR systems: NextGen, Meditech, OTTR and e-Clinical. May use other systems as needed.</li></ul><br>
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<ul><li>Will use Microsoft Office (Word, Excel, Power Point, Outlook and Internet). May need to use other functions as necessary.</li></ul><br>
<br>
<ul><li>Performs other tasks, special projects as assigned by management.</li></ul><br>
<br>
<ul><li>Flexible work schedule may be available per business needs. Normal work hours are 8AM-5PM</li></ul></div><div></div><div>
Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 92 MMG ambulatory clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace:</div><div></div><ul><li><div>
Newsweek&rsquo;s America&rsquo;s Most Admired Workplaces 2026</div></li><li><div>
Glassdoor&rsquo;s Best-Led Companies 2025</div></li><li><div>
Fortune&rsquo;s Best Workplaces in Health Care 2025</div></li><li><div>
Great Place to Work Certified 2026-2026</div></li><li><div>
Glassdoor&rsquo;s Best Places to Work 2025</div></li><li><div>
TIME&rsquo;s Best Companies for Future Leaders 2025</div></li><li><div>
Military Friendly &ndash; Gold Employer 2025</div></li><li><div>
Newsweek&rsquo;s America&rsquo;s Greatest Workplaces for Mental Well-Being 2025</div></li><li><div>
Becker&rsquo;s Healthcare Top Places to Work in Healthcare 2025</div></li><li><div>
Newsweek&rsquo;s Greatest Workplaces 2025</div></li></ul></div>

Call Center Specialist - Liver Transplant Clinic

Community Health Center, Inc.

<div><p><b>Job Description Summary:</b></p><p></p><p><b>
Job Description:</b></p><p>
The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the patient&rsquo;s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.</p><p></p><h2 class="jobSectionHeader"><b>
Compensation and hours:</b></h2><ul><li><p>
Current rate of pay for this position $21.00 an hour.</p></li><li><p>
This is a part-time position.</p></li><li><p>
Must be available for full-time training.</p></li><li><p>
Hours to be worked in Eastern Standard Time.</p></li></ul><p></p><p><b>
QUALIFICATIONS</b></p><p>
Required Skills and Education - please read</p><ul><li><b>
Required - </b><b>Bilingual required</b><b> ( English &amp; Spanish)
</b></li><li><b>Required: Associate's Degree OR Medical Assistant Certification + 1 Year Experience</b></li><li>
Experience in a Call Center or other busy phone system</li><li>
Electronic appointment scheduling experience</li><li>
Strong customer service experience</li><li>
Excellent Verbal communication skills</li><li>
Proven ability to Multi Task</li><li>
Problem Solving and critical thinking skills a plus</li><li>
Remote workers must live and work in the United States* (*Territories Excluded)</li><li>
Remote workers must have access to reliable, high-speed Internet</li></ul><p></p><p>
This Position is available for remote work.</p><p></p><p><b>
Organization Information:</b></p><p>
The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.</p><p></p><p><b>
Time Type:</b></p>
Part time</div>

Call Center Specialist - Remote - Part-Time (16hrs/wk) - Bilingual REQUIRED (Spanish/English) - $21/hr

Mindstorm Communications

<p>Are you a communication wizard with a passion for customer service? Prime BPO 5 is looking for passionate individuals to join our call center as a Specialist for a better career!</p><p><b>Requirements:</b></p><ul><li>Active listening and attention to detail</li><li>Excellent communication and organizational skills</li><li>Maximizing Sales opportunities and achieving the targets</li><li>Must have an experience of at least six months in a call center</li><li>Should not be a student or working elsewhere</li><li>Able to work in a night shift</li></ul><p><b>What we offer :</b></p><ul><li>Market-competitive salary and Bonuses</li><li>Continuous training and development</li><li>Positive work culture</li><li>Paid leaves</li><li>Internal Promotion</li><li>Awards and recognition</li><li>Co-Curricular activities</li></ul><p>Prime BPO 5 is a perfect haunt for you ,come join us!</p><p><b>+92 319 967 5139</b></p><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Pay: Rs60,000.00 - Rs75,000.00 per month</p><p>Work Location: In person</p>

Tele Marketing Associates - BPO

SCM Insurance Services

<div>
 <strong>
  Company
  <br/>
  <br/>
 </strong>
 ClaimsPro LP - International Programs Group
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 Call Centre Specialist (Little Rock, Arkansas)
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 <br/>
 IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.
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 <strong>
  We are seeking a Full Time Call Centre Specialist to join our team in Little Rock, Arkansas!
  <br/>
  <br/>
 </strong>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Reporting to the Claims Supervisor of our Storsmart Team, the Call Center Specialist is the first point of contact regarding new and existing claims.
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 <strong>
  Role Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answer incoming calls for new claims
  </li>
  <li>
   Make outgoing calls for messages received regarding new claims
  </li>
  <li>
   Enter new claim information into the Storsmart website
  </li>
  <li>
   Messages examiner with information regarding existing claims
  </li>
  <li>
   Communicates with insureds and co-workers in a professional, positive and proactive manner.
  </li>
  <li>
   Work collaboratively across all internal departments.
  </li>
  <li>
   Adhere to all company and department personnel policies and procedures.
  </li>
  <li>
   Other related responsibilities and tasks as assigned by your immediate supervisor or other management as directed.
  </li>
  <li>
   Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma required; Bachelor&rsquo;s degree is preferred
  </li>
  <li>
   Proficient in Microsoft Office
  </li>
  <li>
   Good typing and spelling skills preferred
  </li>
  <li>
   Problem solver
  </li>
  <li>
   Strong communicator (verbal and written)
  </li>
  <li>
   Ability to multi-task and handle high volume of concurrent tasks
  </li>
  <li>
   Work collaboratively with others inside and outside the company
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Environment/Working Conditions
  <br/>
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 </strong>
 <ul>
  <li>
   Only US residents will be considered
  </li>
  <li>
   Dynamic environment with tight deadlines and changing priorities
  </li>
  <li>
   All prospective employees must pass a background check
  </li>
  <li>
   Remote working, but may be called into work in the office temporarily or permanently at any time
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Hourly Rate of Pay: $17 USD per hour
  <br/>
  <br/>
 </strong>
 We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
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 <strong>
  Unsolicited Outreach Statement &ndash; Recruitment Agencies
  <br/>
  <br/>
 </strong>
 SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
</div>


Call Centre Specialist (Little Rock, Arkansas)

JetBlue

<div><p><b>Position Summary</b></p><p>
Ready for an opportunity where you&rsquo;re able to help connect people with their friends and family by setting up experiences that will become some of their most priceless vacation memories ever? By joining our team as a Cruise Specialist for the United Airlines (UA) product at Paisly, you&rsquo;ll play a key role in helping customers plan and book their dream cruises. If you enjoy connecting with customers on a deeper level and making dream cruises come true, then this is the perfect opportunity for you!</p><p><br>
</p><p>Our Specialist, Cruise UA crewmembers work in a virtual call center environment, providing exceptional customer service through incoming calls to book and service cruise vacations for our Paisly UA customers. Through ongoing training and development, you will continuously build the skills needed to excel in your role and provide memorable experiences for our customers.</p><div></div><p><b><br>
Essential Responsibilities</b></p><ul><li>
Handle calls regarding general information about cruise packages, including standalone cruise reservations and cruise packages.</li><li>
Sell and close cruise products via incoming calls.</li><li>
Document customer contract details into the reservation system.</li><li>
Make determinations on all aspects of a booking including schedule availability, fares and fees.</li><li>
Research flight information and look up general airport information.</li><li>
Provide a one-call resolution for every customer.</li><li>
Have significant attention to detail; ability to multitask frequently.</li><li>
Respond to emails and other correspondence regarding company products.</li><li>
Resolve general customer service questions through effective customer service techniques.</li><li>
Successfully complete a four (4) week classroom training and on-the-job training.</li><li>
Continuously remain proficient in Paisly processes, policies, products, and offerings.</li><li>
Attend scheduled business partner meetings and other training in the support center, as necessary.</li><li>
Other complex projects and duties as assigned.</li></ul><div></div><p><b><br>
Minimum Experience and Qualifications</b></p><ul><li>
High School Diploma or General Education Development (GED) Diploma.</li><li>
Two (2) years of customer service experience.</li><li>
Successful completion of Paisly training once hired.</li><li>
Demonstrate proficiency in reading, writing, and speaking English.</li><li>
Demonstrate proficiency in reading, writing, and speaking Spanish through a language assessment (Bilingual role only).</li><li>
Flexible and able to work at any time, including nights, weekends and holidays.</li><li>
Reside in the designated calling area.</li><li>
High-speed internet connection (100 MBPS download speed and 50 Mbps upload speed).</li><li>
Provide a safe and professional office-work environment, free from background noise and distraction.</li><li>
Attend mandatory in-center trainings and meetings.</li><li>
Effective problem-solving skills with the ability to work independently to book travel and resolve customer issues efficiently.</li><li>
Proven track record of success in sales and customer service, with strong persuasive communication and goal-oriented performance.</li><li>
Available for occasional overnight travel (10%).</li><li>
Must pass a ten (10) year background check.</li><li>
Must be legally eligible to work in the country in which the position is located.</li><li>
Authorization to work in the US is required, this position is not eligible for visa sponsorship.</li></ul><div></div><p><br>
 <b>Preferred Experience and Qualifications</b></p><ul><li>
One (1) year of cruise sales experience.</li><li>
One (1) year of experience using iSell or similar cruise booking software.</li><li>
Two (2) years of vacation packaging experience.</li><li>
Two (2) years of customer service experience.</li><li>
Previous reservations/call center experience.</li><li>
Ability to work independently and contribute to the development of a growing team environment.</li><li>
Excellent verbal (telephone) and written communication skills.</li><li>
Excellent organizational skills.</li><li>
Effective research skills including the ability to analyze information, make determinations and issue reports in accordance with company guidelines.</li><li>
Ability to send and receive email correspondence.</li><li>
Ability to initiate searches for miscellaneous travel-related information on the internet.</li><li>
Highly motivated self-starter with the ability to multitask.</li></ul><div></div><div><b><br>
Crewmember Expectations</b></div><ul><li>
Regular attendance and punctuality.</li><li>
Potential need to work flexible hours and be available to respond on short notice.</li><li>
Able to maintain a professional appearance.</li><li>
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.</li><li>
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.</li></ul><div></div><div><b><br>
Equipment</b></div><ul><li>
Computer and other office equipment.</li></ul><div></div><div><b><br>
Work Environment</b></div><ul><li>
Shift bid schedule, including nights, weekends, holidays, and overtime.</li><li>
Mandatory overtime may be required to cover irregular operations which occasionally cause extended workdays.</li></ul><div></div><div><b><br>
Physical Effort</b></div><ul><li>
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary).</li></ul></div>

Specialist, Cruise United Airlines PT (Paisly)

Specialist, Cruise United Airlines (Paisly)

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