call center supervisor

Ufone PTML

Hiring Contact Center Agents - LahoreResponsibilities &amp; Requirements:- Lead, coach, and motivate team members to achieve operational targets - Monitor team performance and provide regular feedback and guidance - Prepare performance reports and communicate key updates to management - Manage client interactions and resolve escalated concerns professionally - Ensure adherence to company policies, processes, and service standards - Foster a positive and productive team environmentMust Have:- Graduation from a reputable institution - Minimum 3 years of call center experience - Strong leadership and team management skills - Excellent communication, stakeholder management, and reporting abilities - Proficiency in MS Office applications - Experience in client handling and conflict resolution - Ability to work in rotational shiftsBenefits:- Salary + Incentive - Gratuity - Subsidized Mobile Connection - Excellent Working EnvironmentJob Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

Call Center Supervisor

Greater New Haven Transit District

Job SummaryWe are seeking a dynamic and detail-oriented Transit Coordinator Supervisor to lead and oversee transportation operations within our organization. This role involves managing daily transit activities, overseeing the Dispatch unit and Call Center to ensure key performance indicator metrics are met, such as hold time, abandon rate, and calls per hour. Compliance with DOT (Department of Transportation) regulations is required. The ideal candidate will possess strong organizational and analytical skills, excellent communication abilities, and a passion for optimizing transportation processes. Join us to play a vital role in ensuring efficient, safe, and reliable transit services.Duties<ul><li>Supervise daily transit operations, including vehicle dispatching and route management, to ensure timely and efficient service delivery.</li><li>Monitor queue and track inbound/outbound calls for the agency and by employee. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.</li><li>Manage internal communication by listening to Dispatch/CSR calls to identify trends such as complaints and no-shows to increase customer satisfaction.</li><li>Provide effective feedback to develop training programs or procedures to improve customer experience. Ensure compliance with DOT regulations and safety standards.</li><li>Handle customer service inquiries via phone calls or other communication methods, providing timely updates and resolutions related to transit services.</li><li>Balance multiple priorities to complete outlined responsibilities.</li><li>Ensure all departments are fully staffed. Ability to fill in and assist as needed in all areas.</li><li>First point of contact for support for fifteen (15) employees consisting of reservationists, dispatchers, and customer service and customer care staff. Must be able to motivate staff to achieve optimal results.</li><li>Strong proficiency in Microsoft Office suite (MS Word, MS Excel, MS Outlook, and MS PowerPoint)</li><li>Must have analytical, organizational, written and verbal communication and facilitation skills.</li><li>Familiarity with DOT regulations governing commercial vehicle operations and safety standards.</li><li>Excellent organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.</li><li>Effective communication skills for phone call management, internal communication, and customer service interactions.</li><li>Bachelor's Degree preferred. Two (2+) years or more of progressive experience in transportation.</li><li>Be available to affect the entirety of the team's operations to effectively build call center culture. The supervisor is responsible for &quot;on-the-floor&quot; activities, and must be available to assist agents while they are on-the-floor.</li><li>Work with the Operations Supervisors to investigate/resolve customer complaints.</li><li>Ability to supervise staff effectively while fostering a collaborative team environment.</li></ul>Join us as a Transit Coordinator Supervisor to lead impactful transportation initiatives that keep our operations running smoothly! Your expertise will help shape efficient transit solutions while supporting our commitment to safety, reliability, and exceptional service delivery across all facets of transportation management.Pay: $64,480.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Transit Coordinator Supervisor

ResultsCX

<div>Description 
Licensed Healthcare Supervisor, Operations
Full Location: Orlando - US
The Licensed Healthcare Supervisor, Operations provides World-class support to our Licensed Healthcare Call Center Agents and our Healthcare clients&rsquo; customers, as well as consistently driving to exceed performance targets. The supervisor supports and develops RAs by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer service, technology, and professional development.
In this role you will:<ul><li>
Directly manage team of 10 or more licensed healthcare agents, including the provision of significant input on hiring, appropriate discipline, discharge, and insuring accuracy of inputs regarding payroll documentation</li><li>
Identify, Prioritize and Coach agent development areas</li><li>
Directly manage team of 10 or more agents</li><li>
Document account resolutions, issues, and general notes.</li><li>
Assist agents with functionality and basic troubleshooting of product or account issues for the customers</li><li>
Maintain target levels of performance required by the client</li><li>
Maintain up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in email updates, team meetings, trainings and other briefings.</li><li>
Provide appropriate motivational techniques to promote team building and to increase team and Call Center morale.</li><li>
Help maintain a good team and working environment</li><li>
Multitask, listen, input data, probes, and proves solutions to the agents.</li><li>
Ensure that all Agent reference materials are up to date.</li><li>
Undertake duties of a general nature or additional tasks as business requires from time to time</li><li>
Conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the levels of customer service that is required.</li><li>
Ensure that agents have working equipment and all items needed to do their job.</li></ul>
 To be successful in this role, you need:<ul><li>
Resident Insurance License in Hand with CE completed</li><li>
Consistent attendance and punctuality.</li><li>
Experience as a Mentor.</li><li>
Ability to exceed KPI&rsquo;s.</li><li>
Proficient knowledge of inbound contact center environment.</li><li>
Excellent phone skills, customer service skills, analytical and troubleshooting expertise.</li><li>
Solid verbal and written communication skills.</li><li>
The Ability to multi-task, handle escalated calls and upset customers in a professional and courteous manner.</li><li>
A flexible schedule.</li><li>
Analytical and troubleshooting expertise.</li><li>
Ability to develop and motivate a team.</li><li>
Superb listening, probing, negotiation and deescalation skills</li></ul> 
About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX&rsquo;s 30+-year track record for reimagining the customer experience to meet consumers&rsquo; evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.</div>

Licensed Healthcare Supervisor, Operations

Prestige Staffing

<div>
 Prestige Staffing is searching for a Call Center Lead for a direct hire role for a busy medical practice in the north Atlanta area. The Supervisor is responsible for the day-to-day leadership, performance, and execution of the call center team. This individual serves as a working supervisor who leads by example, coaches employees, ensures adherence to company standards, and participates in call center operations. The ideal candidate is someone who has a high attention to detail and wants to get to know the patients and ensure they receive timely, accurate and professional service.
 
 
 
 Details
 
 
 
 7:15a - 4:15p Monday - Friday
 
 
 Call Center Lead
 
 
 $58,000 - $65,000 per year
 
 
 Sandy Springs, GA (100% On-site)
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 High School Diploma or GED
 </li>
 <li>
 Minimum 3 years of customer service, healthcare, or call center experience
 </li>
 <li>
 At least 1 year of supervisory or team lead experience
 </li>
 <li>
 Strong organizational skills, attention to detail, and communication abilities
 </li>
 <li>
 Knowledge of Epic and healthcare practice workflows
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and support the call center team through coaching, mentoring, and performance management
 </li>
 <li>
 Monitor call volumes, service metrics, and workflow to ensure efficient operations
 </li>
 <li>
 Handle escalated patient concerns and operational issues
 </li>
 <li>
 Conduct call audits and ensure compliance with policies and procedures
 </li>
 <li>
 Assist in scheduling, routing calls, and documenting patient interactions
 </li>
 <li>
 Maintain high standards of quality assurance and customer service
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Paid Time Off (PTO)
 </li>
 <li>
 Medical, Dental, and Vision Insurance
 </li>
 <li>
 401(k) Retirement Plan
 </li>
 <li>
 Life and Supplemental Insurance Options
 
 
 </li>
 </ul>
 This prominent role offers high visibility and the opportunity to work closely with the Front Office Manager, backed by excellent benefits and growth potential.
 
 
 #ZR-Pro
 
 
</div>

Call Center Lead

Valcor

<div><h2 class="jobSectionHeader">Position Summary</h2>
The Customer Service Representative III / Shift Lead oversees daily operator activities, supports shift coverage, monitors call flow, and assists with emergency communication procedures. This role serves as the on-shift supervisor and provides operational support as an alternate to the Program Coordinator.<h2 class="jobSectionHeader">
Essential Duties and Responsibilities</h2><ul><li>
Oversee operator performance, shift coverage, and daily coordination of assigned personnel.</li><li>
Prepare duty schedules, PTO coverage plans, and shift assignments to support continuous service requirements.</li><li>
Monitor call flow, customer service quality, and adherence to established communication procedures.</li><li>
Conduct audits of telephone instruments, supplies, and work area readiness.</li><li>
Prepare incident reports, caller complaint documentation, and related operational records as required.</li><li>
Train new operators on procedures, communication expectations, and contract-specific requirements.</li><li>
Support emergency response procedures, escalation protocols, and timely communication with appropriate personnel.</li><li>
Serve as an on-shift resource for operators and assist with resolving routine operational issues.</li></ul><h2 class="jobSectionHeader">
Minimum Qualifications</h2><ul><li>
Minimum of two (2) years of call center, switchboard, customer service, or related communication experience.</li><li>
Minimum of one (1) year of supervisory, lead, or team coordination experience.</li><li>
Strong communication, customer service, and documentation skills.</li><li>
Ability to work in a fast-paced environment and respond appropriately to urgent or emergency communications.</li><li>
Must be eligible to successfully complete required VA background checks.</li></ul><h2 class="jobSectionHeader">
Preferred Competencies</h2><ul><li>
Shift leadership and operator support</li><li>
Schedule coordination and coverage planning</li><li>
Customer service quality and professionalism</li><li>
Emergency communication support</li><li>
Documentation accuracy and follow-through</li></ul></div>

Customer Service Representative III / Shift Lead- San Francisco VA Health Care System

Eco Grants UK Ltd

We are seeking an experienced Call Center Manager to lead and manage our call center operations supporting UK and USA campaigns. The successful candidate will have a proven track record of managing high-performing teams, achieving KPIs, improving operational efficiency, and developing staff.Key Responsibilities<ul><li>Manage the day-to-day operations of the call center.</li><li>Lead, motivate, and supervise a team of call center agents and team leaders.</li><li>Develop and monitor daily, weekly, and monthly KPIs.</li><li>Recruit, interview, hire, and onboard new call center staff.</li><li>Plan and deliver training, coaching, and ongoing development programs.</li><li>Conduct employee performance evaluations and appraisals.</li><li>Monitor call quality and ensure compliance with company standards.</li><li>Prepare and present daily, weekly, and monthly operational reports to senior management.</li><li>Analyse performance metrics and recommend process improvements.</li><li>Select, implement, and manage call center software, CRM systems, dialers, and reporting tools.</li><li>Ensure productivity, service quality, and customer satisfaction targets are achieved.</li><li>Resolve escalated customer issues and operational challenges.</li><li>Work closely with senior management to achieve business objectives.</li></ul>Requirements<ul><li>Minimum 5 years of call center experience, including at least 2 years in a managerial or supervisory role.</li><li>Experience managing UK and/or USA campaigns.</li><li>Proven experience leading teams of 20+ agents is preferred.</li><li>Strong leadership, coaching, and people management skills.</li><li>Excellent spoken and written English.</li><li>Experience with CRM systems, predictive dialers, VoIP platforms, and call center software.</li><li>Strong analytical skills with experience preparing operational reports and dashboards.</li><li>Ability to manage recruitment, training, workforce planning, and performance management.</li><li>Highly organised, target-driven, and capable of working in a fast-paced environment.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based bonuses</li><li>Leadership development opportunities</li><li>Professional working environment</li><li>Long-term career progression</li></ul>Work Location: Office-Based &ndash; RawalpindiPay: From Rs70,000.00 per monthWork Location: In person

Call Center Manager

ALEC Credit Union

<div><div>SUMMARY: The Call Center Manager provides day-to-day leadership and direction for the Call Center in close partnership with the Vice President of Virtual Services. This role builds and sustains a high-performing team, advancing a culture of service quality, accountability, and continuous improvement. The manager is accountable for the overall member experience, operational performance, employee development, and achievement of departmental service and sales objectives.</div><div></div><div> 
ESSENTIAL FUNCTIONS:</div><div><ul><li>
Provide leadership, coaching, and development for employees through regular one-on-one meetings, performance evaluations, feedback, and professional development planning.</li><li>
Own departmental service, quality, productivity, and sales metrics, using data and performance trends to drive continuous improvement.</li><li>
Model and reinforce the credit union&rsquo;s service quality standards while partnering with the Service Quality Analyst to deliver exceptional member experiences.</li><li>
Work closely with the Vice President of Virtual Services to support strategic initiatives, budgeting, operational planning, and process improvement efforts.</li><li>
Ensure appropriate staffing, scheduling, and workforce management to consistently meet member service expectations.</li><li>
Build strong partnerships across departments to improve operational efficiency and create seamless member experiences.</li><li>
Serve as the primary operational contact for key call center vendors by managing vendor relationships, monitoring service levels, resolving issues, evaluating performance, and ensuring vendor partnerships support organizational goals and an exceptional member experience.</li><li>
Ensure compliance with all applicable regulations, policies, procedures, and credit union standards.</li><li>
Ownership of call center policies, procedures, training resources, and monthly reporting.</li><li>
Research and resolves escalated member inquiries and complaints.</li><li>
Other duties as may be assigned</li></ul></div><div></div><div> 
QUALIFICATIONS:</div><div><ul><li>
Education Required: High School Diploma or equivalent (GED)</li><li>
Education Preferred: Bachelor&rsquo;s degree in Business Administration or related field</li><li>
Experience Required: Three (3) years of call center experience in a financial institution and three (3) years of management experience</li><li>
Experience Preferred: Five (5) years of management experience</li></ul><div> 
The base pay for this position is $63,445.33 to $105,738.89 annually. In specific locations, the pay range may vary from the range posted. Click here to learn more about ALEC and our benefits.</div></div></div>

Search 8584+ Call center supervisor jobs near you this August. New roles added regularly across leading industries. Apply today.

8584 call center supervisor jobs Near Me

Call Center Supervisor

Transit Coordinator Supervisor

Licensed Healthcare Supervisor, Operations

Call Center Lead

Customer Service Representative III / Shift Lead- San Francisco VA Health Care System

Call Center Manager

Call Center Manager