call center supervisor

Automated Health Systems

<div>Automated Health Systems, a dynamic healthcare company, has a full-time Supervisor position available. This position is remote but will require you to pick up equipment in Tallahassee, FL.
As a Call Center Supervisor, you will be responsible for leading a team of Customer Service Representatives that assist customers with MA Medicaid eligibility, enrollment and related tasks.
Requirements:
Qualifications:
<ul>
<li>Minimum three years&rsquo; experience in a direct call center supervisory position with demonstrated skills in coaching and staff development required.</li>
<li>Minimum of two years&rsquo; experience with call center operations required.</li>
<li>Strong PC proficiency (i.e., Microsoft Excel) required.</li>
<li>Associate degree preferred and/or equivalent job-related experience/training.</li>
<li>Bilingual language skills (i.e., Spanish) a plus.</li>
</ul>
AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com

&ldquo;The Enlightened Choice in Health Service Management&rdquo; 
 
Compensation: 45K-55K</div>

Call Center Supervisor

Esperanza Health Center

<div><div><div><div>SUMMARY: Under the direct supervision of the Practice Administrator, the Call Center Supervisor is responsible for the daily operations of the Esperanza Call Center and for the supervision of the Call Center Team (Clerical Assistants/Phone Operators) and Remote Phone Operators. The Call Center Supervisor establishes goals for call center response rates, oversees the patient texting service, and provides patient and staff support for web portal registration and use. The Call Center Supervisor trains the Call Center Team individually and as a team, monitors customer satisfaction, and provides coaching as needed to enhance teamwork and individual performance. The Call Center Supervisor is responsible for preparing reports on the Call Center and web portal operations and set goals for enhanced communication capabilities. The Call Center Supervisor is a member of the Clerical Department Management Team and is responsible for other duties as assigned by Supervisor. 
ESSENTIAL FUNCTIONS
1. Manages the daily operations of the Esperanza Call Center.<ul><li>
Assigns work to Call Center Team, including Remote Phone Operators</li><li>
Ensures patient access to needed appointments and other EHC resources by monitoring Call Center workflow and coaching individual team members as needed</li><li>
Assists Call Center Team with patient advocacy; advocates directly for patients</li><li>
Assists Call Center Team with difficult callers; works to establish and maintain appropriate boundaries</li><li>
Works with IT on connectivity issues</li><li>
Monitors productivity in real time and creates weekly activity reports</li></ul>
2. Provides supervision and training of the Call Center Team<ul><li>
Supervises and coaches Call Center Team, including Remote Phone Operators</li><li>
Interview potential applicants</li><li>
Develops training materials for new and existing team members</li><li>
Conducts weekly Call Center staff meetings as needed</li><li>
Conducts performance evaluations. Provides discipline and encouragement as needed.</li><li>
Processes time-off requests and payroll for call center staff</li><li>
Instructs Call Center Team on the established goals and generates with the team ways to achieve the goals quarterly</li><li>
Assign Call Center Agents to work on projects/assignments to support clinic operations as needed</li></ul>
3. Oversees the patient texting service<ul><li>
Ensure that daily text message responses are reconciled within Centricity scheduling</li><li>
In conjunction with Office Managers, QA coordinator and CHW team, send text messages regularly to patient populations overdue for care</li></ul>
 4. Patient Portal<ul><li>
Develop/refine portal response workflows and forms in collaboration with Portal Management team</li><li>
Develop/refine patient and staff education materials</li></ul>
 5. Oversees quality assurance measures and reporting<ul><li>
Sets performance and continuous improvement goals with the assistance of Supervisor and input of the Call Center team</li><li>
Prepares quarterly and annual reports</li></ul>
6. Contributes to the Clerical Department Management Team<ul><li>
Attends team meetings; occasionally lead the team as assigned by Supervisor</li><li>
Substitutes for office manager as needed, serving on office rotation for certain duties (locking up, cash, etc.)</li><li>
Participates in selected meetings (Quality Assurance, Department Meetings, etc.) as assigned by Supervisor</li><li>
Other duties as assigned by Supervisor</li></ul> 
EDUCATION, KNOWLEDGE, SKILLS, AND QUALIFICATIONS<ul><li>
Bachelor degree in relevant field or equivalent experience.</li><li>
3-5 years supervisory experience in customer service environment.</li><li>
Ability to lead a team toward setting and accomplishing goals.</li><li>
Ability to conduct team and individual training; ability to do on-the-job training with tact and effectiveness.</li><li>
Experience with preparing data driven reports for upper management.</li><li>
Solid record of timeliness and reliability in a work setting.</li><li>
Solid experience with Microsoft applications and use of computer.</li><li>
Bilingual English and Spanish preferred.</li><li>
Ability to integrate Christian faith with relationships with co-workers and patients and share the hope of Christ with others.</li></ul> 
WORKING CONDITIONS<ul><li>
Requires 8 hours of computer-related work in a seated position; typing and using mouse.</li><li>
Requires ability to read fine print on computer screen.</li><li>
Requires ability to move around the call center and climb stairs.</li></ul>
To carry out its mission, it is of critical importance for Esperanza Health Center (EHC) to keep our patients, families, and workforce safe and healthy and to support the health of our global community. In keeping with this, EHC has mandated all workforce members on-site at any EHC location for any portion of their time be vaccinated for COVID-19. This also includes contractors and EHC volunteers. This vaccine mandate is in alignment with applicable local, state, and federal mandates.
Potential employees may request exemption consideration for EHC vaccine requirements for valid religious and medical reasons. Please note that start dates will be delayed until candidates are fully immunized or valid exemption requests are reviewed and approved.</div></div></div></div>

<div>Automated Health Systems, a dynamic healthcare company, has a full-time Supervisor position available. This position is remote but will require you to pick up equipment in Pittsburgh, PA.
As a Call Center Supervisor, you will be responsible for leading a team of Customer Service Representatives that assist customers with MA Medicaid eligibility, enrollment and related tasks.
Requirements:
Qualifications:
<ul>
<li>Minimum three years&rsquo; experience in a direct call center supervisory position with demonstrated skills in coaching and staff development required.</li>
<li>Minimum of two years&rsquo; experience with call center operations required.</li>
<li>Strong PC proficiency (i.e., Microsoft Excel) required.</li>
<li>Associate degree preferred and/or equivalent job-related experience/training.</li>
<li>Bilingual language skills (i.e., Spanish) a plus.</li>
</ul>
AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com

&ldquo;The Enlightened Choice in Health Service Management&rdquo; 
 
Compensation: 45K-55K</div>

Serenity Healthcare

<div>Call Center Supervisor
Location: Sandy Springs, GA
Employment Type: Full-Time ON-SITE
Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a call floor that consistently delivers. This isn't a hands-off role &mdash; you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your supervisory career in call center, you'll be comfortable here from day one. No industry-specific background required &mdash; we bring you up to speed on everything.
 What You'll Own<ul><li>
Run daily call floor operations with a sharp eye on quality, efficiency, and team output</li><li>
Build individual development plans for each team member and execute on them consistently</li><li>
Use call monitoring and performance dashboards to diagnose issues and act on them fast</li><li>
Absorb escalated situations before they become problems &mdash; calm, direct, and resolution-focused</li><li>
Own compliance with operational standards and internal workflow requirements</li><li>
Keep the floor running at a pace that is productive without burning people out</li><li>
Communicate clearly up and down &mdash; your team knows where they stand, and so does leadership</li><li>
Create an environment where accountability is the norm and improvement is always the goal</li></ul>
 What You Need to Bring<ul><li>
At least 1 year of supervisory experience in a call center setting</li><li>
Demonstrated ability to manage team KPIs and move numbers in the right direction</li><li>
Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator &mdash; those environments produce exactly the instincts this role requires</li><li>
You coach people up, not just out &mdash; and you have the retention numbers to prove it</li><li>
Confident making real-time decisions when things get unpredictable on the floor</li><li>
Organized, consistent, and detail-oriented across every shift &mdash; not just when leadership is watching</li><li>
No industry-specific licensure or prior background required &mdash; full training and onboarding included</li></ul>
 Nice to Have<ul><li>
Experience leading teams through rapid scaling or operational change</li><li>
Familiarity with scheduling-driven or appointment-based call environments</li><li>
A track record of promoting from within your own teams</li></ul>
 What's in It for You<ul><li>
Competitive pay</li><li>
90% employer-paid medical, dental, and vision coverage</li><li>
401(k) retirement plan</li><li>
10 PTO days to start, bumping to 15 after year one, plus 10 paid holidays</li><li>
Referral bonuses when you help us find great people</li><li>
Genuine upward mobility in an organization that is actively growing</li></ul> 
About Serenity
Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Our call operations team is central to how members experience our company &mdash; and we take that seriously. We're looking for leaders who take it seriously too. If you want to run a high-performing team inside a company that's moving fast and investing in its people, this is the right seat.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.</div>

<div>Call Center Supervisor
Location: Fort Worth, TX
Employment Type: Full-Time ON-SITE
Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a call floor that consistently delivers. This isn't a hands-off role &mdash; you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your supervisory career in call center, you'll be comfortable here from day one. No industry-specific background required &mdash; we bring you up to speed on everything.
 What You'll Own<ul><li>
Run daily call floor operations with a sharp eye on quality, efficiency, and team output</li><li>
Build individual development plans for each team member and execute on them consistently</li><li>
Use call monitoring and performance dashboards to diagnose issues and act on them fast</li><li>
Absorb escalated situations before they become problems &mdash; calm, direct, and resolution-focused</li><li>
Own compliance with operational standards and internal workflow requirements</li><li>
Keep the floor running at a pace that is productive without burning people out</li><li>
Communicate clearly up and down &mdash; your team knows where they stand, and so does leadership</li><li>
Create an environment where accountability is the norm and improvement is always the goal</li></ul>
 What You Need to Bring<ul><li>
At least 1 year of supervisory experience in a call center setting</li><li>
Demonstrated ability to manage team KPIs and move numbers in the right direction</li><li>
Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator &mdash; those environments produce exactly the instincts this role requires</li><li>
You coach people up, not just out &mdash; and you have the retention numbers to prove it</li><li>
Confident making real-time decisions when things get unpredictable on the floor</li><li>
Organized, consistent, and detail-oriented across every shift &mdash; not just when leadership is watching</li><li>
No industry-specific licensure or prior background required &mdash; full training and onboarding included</li></ul>
 Nice to Have<ul><li>
Experience leading teams through rapid scaling or operational change</li><li>
Familiarity with scheduling-driven or appointment-based call environments</li><li>
A track record of promoting from within your own teams</li></ul>
 What's in It for You<ul><li>
Competitive pay</li><li>
90% employer-paid medical, dental, and vision coverage</li><li>
401(k) retirement plan</li><li>
10 PTO days to start, bumping to 15 after year one, plus 10 paid holidays</li><li>
Referral bonuses when you help us find great people</li><li>
Genuine upward mobility in an organization that is actively growing</li></ul> 
About Serenity
Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Our call operations team is central to how members experience our company &mdash; and we take that seriously. We're looking for leaders who take it seriously too. If you want to run a high-performing team inside a company that's moving fast and investing in its people, this is the right seat.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.</div>

<div>Call Center Supervisor
Location: Lehi, UT
Employment Type: Full-Time ON-SITE
Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a call floor that consistently delivers. This isn't a hands-off role &mdash; you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your supervisory career in call center, you'll be comfortable here from day one. No industry-specific background required &mdash; we bring you up to speed on everything.
 What You'll Own<ul><li>
Run daily call floor operations with a sharp eye on quality, efficiency, and team output</li><li>
Build individual development plans for each team member and execute on them consistently</li><li>
Use call monitoring and performance dashboards to diagnose issues and act on them fast</li><li>
Absorb escalated situations before they become problems &mdash; calm, direct, and resolution-focused</li><li>
Own compliance with operational standards and internal workflow requirements</li><li>
Keep the floor running at a pace that is productive without burning people out</li><li>
Communicate clearly up and down &mdash; your team knows where they stand, and so does leadership</li><li>
Create an environment where accountability is the norm and improvement is always the goal</li></ul>
 What You Need to Bring<ul><li>
At least 1 year of supervisory experience in a call center setting</li><li>
Demonstrated ability to manage team KPIs and move numbers in the right direction</li><li>
Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator &mdash; those environments produce exactly the instincts this role requires</li><li>
You coach people up, not just out &mdash; and you have the retention numbers to prove it</li><li>
Confident making real-time decisions when things get unpredictable on the floor</li><li>
Organized, consistent, and detail-oriented across every shift &mdash; not just when leadership is watching</li><li>
No industry-specific licensure or prior background required &mdash; full training and onboarding included</li></ul>
 Nice to Have<ul><li>
Experience leading teams through rapid scaling or operational change</li><li>
Familiarity with scheduling-driven or appointment-based call environments</li><li>
A track record of promoting from within your own teams</li></ul>
 What's in It for You<ul><li>
Competitive pay</li><li>
90% employer-paid medical, dental, and vision coverage</li><li>
401(k) retirement plan</li><li>
10 PTO days to start, bumping to 15 after year one, plus 10 paid holidays</li><li>
Referral bonuses when you help us find great people</li><li>
Genuine upward mobility in an organization that is actively growing</li></ul> 
About Serenity
Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Our call operations team is central to how members experience our company &mdash; and we take that seriously. We're looking for leaders who take it seriously too. If you want to run a high-performing team inside a company that's moving fast and investing in its people, this is the right seat.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.</div>

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