call center supervisor

Nutra Gulf

We are seeking an experienced Call Center Supervisor to lead and develop our call center operations. The ideal candidate will be responsible for ensuring a high standard of customer service, driving efficiency, and building a motivated team that delivers excellence in patient and customer care.Key Responsibilities<ul><li>Lead, coach, and develop a team of call center agents to deliver exceptional customer service.</li><li>Ensure efficient shift staffing and effective resource allocation.</li><li>Conduct training sessions and performance evaluations, providing corrective action when necessary.</li><li>Ensure compliance with company policies, ethical standards, and best practices.</li></ul>Education &amp; Experience Requirements<ul><li>Bachelor&rsquo;s Degree (or equivalent qualification relevant to the role).</li><li>5&ndash;7 years of industry experience in Customer Care / Call Center / Healthcare Call Center / Command Center environments.</li><li>Minimum 2 years in a Team Lead or Supervisor role.</li></ul>Languages<ul><li>English &amp; Arabic &ndash; Must be fluent in both.</li></ul>Job Type: Full-time

Call Center Supervisor

DotLynx

We are seeking an experienced Call Center Supervisor to oversee the daily operations of our call center. The ideal candidate will lead and motivate the team, ensure performance targets and KPIs are achieved, and maintain a high standard of customer satisfaction. This role requires strong leadership, analytical thinking, and communication skills to drive service quality and operational excellence.Key Responsibilities:<ul><li>Lead, supervise, and motivate call center agents and team leaders.</li><li>Monitor and analyze performance metrics (KPIs) such as call handling time, service levels, and customer satisfaction.</li><li>Develop and implement training programs to enhance product knowledge, communication, and customer service skills.</li><li>Prepare performance reports and share insights with management for continuous improvement.</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Plan and manage workforce scheduling to ensure optimal coverage.</li><li>Identify process gaps and recommend improvements for better efficiency.</li><li>Collaborate with other departments to streamline operations and enhance customer experience.</li><li>Maintain a positive, performance-driven, and customer-focused work environment.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>3&ndash;5 years of experience in a call center leadership/managerial role or 5&ndash;10 years in a supervisory capacity.</li><li>Proven experience in team management, performance monitoring, and training.</li><li>Strong understanding of call center KPIs and operational metrics.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in CRM and call center software systems.</li><li>Bilingual (Arabic &amp; English) candidates preferred.</li></ul>Qualified applicants may send their resumes to: apply@dotlynx.caJob Type: Full-time

Starlink Qatar

<div>
 
 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a dedicated and experienced Call Center Supervisor to lead our customer care team. In this role, you will be responsible for managing and developing a team of call center agents to ensure the delivery of exceptional customer service. You will oversee daily operations, including efficient staff scheduling, performance monitoring, and ongoing training. A key part of your role will be to identify and implement process improvements to enhance service efficiency and quality. The ideal candidate will excel at resolving complex customer issues and ensuring a high standard of call quality through a robust monitoring process. You will also be responsible for generating and analyzing operational reports to support management decisions and contribute to the strategic goals of the call center. This position requires a proactive leader committed to fostering a patient-focused environment and upholding our organization's high standards of conduct.
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 
 
 
 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; Bachelor's degree or equivalent qualification.
 
 
 &rtrif; 5 to 7 years of experience in a Customer Care, Call Center, or Healthcare Command Center environment.
 
 
 &rtrif; A minimum of 2 years in a team lead or supervisory position.
 
 
 &rtrif; Advanced proficiency in Microsoft Office suite and Outlook.
 
 
 &rtrif; Demonstrable experience with call center tools, including reporting software, Cisco telephony, and quality management systems.
 
 
 &rtrif; Proven ability to generate, analyze, and interpret daily, weekly, and monthly operational reports.
 
 
 &rtrif; Fluency in both English and Arabic is mandatory.
 
 
 &rtrif; Experience in managing shift staffing and ensuring efficient workforce coverage.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Experience within a healthcare-specific call center environment.
 
 
 &rtrif; Strong background in recommending and implementing call center process and policy improvements.
 
 
 &rtrif; Excellent collaboration and teamwork skills for working with management on strategic goals.
 
 
 &rtrif; Demonstrated commitment to continuous learning and professional growth.
 
 
 &rtrif; High levels of integrity and a strong understanding of professional ethics.
 
 
 
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 
 
 
 🚀 𝗧𝗮𝗸𝗲 𝘁𝗵𝗲 𝗟𝗲𝗮𝗽 𝗧𝗼𝘄𝗮𝗿𝗱 𝗮𝗻 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗙𝘂𝘁𝘂𝗿𝗲 &ndash; 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄! 🚀
 
 
 
</div>

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 The Interaction Center Supervisor will be managing a team, supervising the activities of the Call Centre, ensuring individual agents are performing against targets, reviewing their performance and coaching/training, preparing reports and analyzing data.
 
 
 
 Job Responsibilities&nbsp;
 
 
 
 The job holder will be responsibile for training, and preparing call center representatives to&nbsp;respond to customer questions and complaints and troubleshoot problems with services or products.
 
 <ul>
 <li>
 Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
 </li>
 <li>
 Answering agent questions regarding best practices or difficult calls.
 </li>
 <li>
 Identifying operational issues and suggesting possible improvements.
 </li>
 <li>
 Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
 </li>
 <li>
 Preparing reports and analyzing data to assist management as they determine call center goals.
 </li>
 <li>
 Working with other supervisors and management team members to support agents and maximize customer satisfaction.
 </li>
 <li>
 Make sure that the team leader &amp; IC agents are following the rules of IC, call procedures, data accuracy, and KPI&rsquo;s
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 
 Bachelors degree in Business Adminstration or any related field
 
 
 &nbsp;
 
</div>

Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)

Alghanim INDUSTRIES

Date: 23 Sept 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 
The Interaction Center Supervisor will be managing a team, supervising the activities of the Call Centre, ensuring individual agents are performing against targets, reviewing their performance and coaching/training, preparing reports and analyzing data.
 
Job Responsibilities
 
The job holder will be responsibile for training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
 
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
 
Answering agent questions regarding best practices or difficult calls.
 
Identifying operational issues and suggesting possible improvements.
 
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
 
Preparing reports and analyzing data to assist management as they determine call center goals.
 
Working with other supervisors and management team members to support agents and maximize customer satisfaction.
 
Make sure that the team leader & IC agents are following the rules of IC, call procedures, data accuracy, and KPI’s
 
Candidate Requirements
 
Bachelors degree in Business Adminstration or any related field

Transworld Associates Pvt. Ltd

We are hiring Team Lead-Call Care Center<ul><li>To effectively build call center culture, the supervisor is responsible for &ldquo;on-the-floor&rdquo; activities and must be available to assist agents while they are &ldquo;on-the-floor.&rdquo;</li><li>Lead a team to deliver exceptional customer services.</li><li>Lead process improvements / operational fixes to enhance customer experience.</li><li>Measuring resource performance and ensuring optimum productivity level of each team member.</li><li>Creating effective coordination with team members to keep them engaged &amp; intact with team deliverables.</li><li>On call escalations handling for better customer experience.</li><li>Coaches, counsels, and disciplines employees, Motivate and encourage agents through positive communication and feedback.</li><li>Develops, coordinates, and enforces systems, KPI's, procedures, and productivity standards.</li><li>Contributes to team effort by accomplishing related results as needed</li><li>Perform all other duties and tasks as assigned by line manager</li></ul>Required Skills:<ul><li>Proficient in English; Good knowledge of additional languages will be a definite plus</li><li>Working knowledge of MS Office</li><li>Tech savvy with knowledge of call center equipment and relevant computer programs</li><li>Knowledge of performance evaluation procedures</li><li>Outstanding communication and negotiation abilities</li><li>A results-oriented approach</li><li>Excellent organizational and leadership skills</li><li>Ability to work under pressure</li></ul>Education &amp; Experience:<ul><li>Master&rsquo;s degree holder Preferable bachelor&rsquo;s degree holder</li><li>Proven experience as call center supervisor or similar supervisory position</li><li>Experience in customer service is essential</li></ul>Location:DHA Phase 5Job Type: Full-timeApplication Question(s):<ul><li>Whats your current location?</li><li>Whats your current salary Package?</li><li>Whats your expected salary Package?</li><li>How much experience do you have?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Team Lead- Call Care Center

Bobby Dodd Institute

<div>SUPERVISOR &ndash; CONTACT CENTER
At Bobby Dodd Institute, we believe in an inclusive world where people of differing abilities can lead more independent and purposeful lives when provided the right guidance, support, and opportunities.
Under the supervision of the Senior Director, the Supervisor oversees the practical day-to-day operations of 15 Customer Service Representatives. They provide operational support in accordance with policies and procedures. In addition, they ensure smooth contact center operations and be the primary coach for frontline staff.
This position requires the candidate to successfully complete a criminal history background check.
<div>KEY RESPONSIBILITIES 
<ul><li>Provides daily direction and communication to Team Supports and team members so that customer service tasks are completed in a timely, efficient, and knowledgeable manner.</li></ul></div>
<ul><li>Handles human resource management issues among teams, including completion of employee reviews, coaching, corrective action, timecard review/correction, time off approvals, etc.</li></ul>
<ul><li>Interview as needed to support recruiting efforts</li></ul>
<ul><li>Provides training and resources, including updating the intranet wiki, so that team members are equipped to do their jobs.</li></ul>
<ul><li>Identifies opportunities for process improvements and solutions to upper management</li></ul>
<ul><li>Monitors and tracks productivity; keeps Customer Service Manager informed of related issues.</li></ul>
<ul><li>Submit overview reports to management as requested.</li></ul>
<ul><li>Complete QA for the team</li></ul>
<ul><li>Manage the Call Que and chats to answer questions</li></ul>
<ul><li>Take supervisor calls as needed.</li></ul>
<ul><li>Minimum two QA audits per week will be conducted on each agent and documented in, Playvox</li></ul>
<ul><li>Support other teams, when needed.</li></ul>
PHYSICAL QUALIFICATIONS 
This job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
The Supervisor may be asked to complete other duties as assigned by management. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that the employee requests for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
OVERALL QUALIFICATIONS
<ul><li>Must have 2 years of call center background</li></ul>
<ul><li>Communicates Effectively</li></ul>
<ul><li>Manages Complexity</li></ul>
<ul><li>Customer Focus</li></ul>
<ul><li>Develops Talent</li></ul>
<ul><li>Directs Work</li></ul>
<ul><li>Resourcefulness</li></ul>
<ul><li>Situational Adaptability</li></ul>
<ul><li>Builds Effective Teams</li></ul>
<ul><li>Instills Trust</li></ul>
<ul><li>Drives Vision and Purpose</li></ul>
PREFERRED EDUCATION AND EXPERIENCE
<ul><li>High School or GED</li></ul>
<ul><li>5 + years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.</li></ul>
<ul><li>Previous experience requiring clear and calm communication by phone.</li></ul>
<ul><li>Previous experience that required the ability to use the computer system and maintain good records effectively.</li></ul>
<ul><li>Strong knowledge of durable medical equipment, typically gained in 2+ years of experience.</li></ul>
<ul><li>Advanced understanding of insurance guidelines and billing, including rules, limits, verification procedures, cost/reimbursement rate issues, etc.</li></ul>
<ul><li>Minimum of 2 years of leadership experience in a Call Center or similar environment</li></ul>
Bobby Dodd Institute (BDI) is an equal opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. BDI is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) Federal Contractor.</div>

Supervisor- Contact Center

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Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)

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Team Lead- Call Care Center

Supervisor- Contact Center