call center supervisor

Northside Hospital

<div>Responsibilities:
<div>
In collaboration with the Manager, Call Center Operations, assists in the daily running and management of the center. Provides support in the development and implementation of departmental goals. Serves as the primary trainer for call center team members.</div>
Qualifications:
<ul><li>High school degree/GED.</li><li>
1-2 years of demonstrated experience leading in a call center environment</li><li>
Demonstrated skills in the operation of personal computers and the use of database and word-processing programs. Advanced level of computer skills with ability to use advanced features of various software programs including Microsoft Word, Excel, PowerPoint and electronic mail/calendaring systems.
</li><li>Demonstrated oral and written communication skills. Must possess excellent interpersonal skills, diplomacy, and ability to establish collaborative working relationships with others. Ability to interact effectively and diplomatically with a broad range of personnel including colleagues, internal customers, visitors, and external organizations</li><li>
Ability to coordinate multiple projects and priorities simultaneously</li><li>
Previous experience providing coaching and feedback to team members</li></ul><div>
Preferred:</div><ul><li>
Associate&rsquo;s and/or Bachelor&rsquo;s degree in business/healthcare administration or related fields</li><li>
5 years&rsquo; experience in a call center as well as in healthcare management preferred.</li><li>
Familiarity with process improvement theories, concepts, and methodology (e.g. Lean, etc.).</li><li>
Formal program and/or project management skills</li><li>
Ability to work effectively on PC platforms.</li><li>
Experience and knowledge of applicable voice systems/call center software</li><li>
Knowledge of Avaya voice systems.</li><li>
Previous experience using call quality monitoring software</li></ul>
Work Hours:: 8am-5pm Weekend Requirements:: No On-Call Requirements:: No</div>

Call Center Supervisor

Tchibo Türkiye

<div>
 
 Tchibo is a unique company because it operates both as a retailer and coffee shop, and also sells its FMCG branded products through retail chains and its own online store. Initially focused more on non-food retail in Turkey, over recent years Tchibo Turkey has emphasized its coffee heritage and expertise in its local offering.
 
 
 
 
 
 We&rsquo;re looking for a
 
 Consumer Services Supervisor
 
 to join our growing organization
 
 on a 1-year fixed-term contract
 
 .
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Track, report, and manage resolution processes for all consumer
 
 feedback, complaints, and inquiries
 
 received via call center, email, social media, retail stores, and other communication channels.
 </li>
 <li>
 Monitor call center
 
 KPIs
 
 (response time, consumer satisfaction rate, resolution time, etc.) regularly and implement action plans for performance improvement.
 </li>
 <li>
 Forecast daily/monthly call volumes and determine the need for consumer service representatives accordingly.
 </li>
 <li>
 Handle consumer requests related to e-commerce processes (orders, shipping, returns, exchanges) and coordinate closely with the logistics and e-commerce teams.
 </li>
 <li>
 Provide necessary guidance regarding financial processes such as virtual POS transactions, provision refunds, and invoice issuance.
 </li>
 <li>
 Co-manage
 
 legal complaint
 
 processes involving consumer disputes.
 </li>
 <li>
 Take proactive actions to enhance consumer satisfaction (e.g., sending gifts on special occasions).
 </li>
 <li>
 Communicate directly with consumer when necessary to ensure timely and effective problem resolution.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree (preferably in Business Administration, Economics, Communication, or related fields).
 </li>
 <li>
 Minimum of
 
 4 years
 
 of experience in consumer service or call center operations.
 </li>
 <li>
 Strong background in operational process management.
 </li>
 <li>
 Proficient in MS Office and reporting tools.
 </li>
 <li>
 Experience working with
 
 ERP systems
 
 and familiarity with basic accounting processes.
 </li>
 <li>
 Strong communication skills with a solution- and result-oriented mindset.
 </li>
 <li>
 Preferably has a good command of written English.
 </li>
 </ul>
 
 
</div>

Consumer Services Supervisor(Temporary/1- year contract)

Herbiotics health care

Location: Faisalabad Canal Road Company: Dermaclust Position: Booking ManagerAbout the Role: Dermaclust is looking for a dedicated and detail-oriented Booking Manager to oversee and manage parcel booking operations. The ideal candidate will ensure smooth and efficient booking processes while supervising the call center representatives handling parcel bookings.Key Responsibilities:<ul><li>Manage and monitor daily parcel booking operations.</li><li>Supervise and guide call center representatives in handling bookings.</li><li>Coordinate with courier partners to ensure timely dispatch of parcels.</li><li>Maintain accurate records of all bookings and deliveries.</li><li>Resolve booking-related queries and ensure customer satisfaction.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree</li><li>Prior experience in booking, logistics, or call center management is an advantage.</li></ul>Salary Package: Competitive (based on experience)If you&rsquo;re ready to take charge and grow with us, send your CV to hr@herbiotics.com.pk .Job Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthWork Location: In person

Booking Manager

DotLynx Recruitment

Job PurposeThe Call Center Manager will oversee the daily operations of the call center, ensuring efficient service delivery, achieving KPIs, and maintaining high levels of customer satisfaction. This role requires strong leadership, operational excellence, and the ability to implement strategies in alignment with the company&rsquo;s objectives.Key Responsibilities<ul><li>Lead, manage, and motivate a team of call center supervisors and agents to achieve performance targets.</li><li>Develop and implement strategies to improve service levels, productivity, and customer satisfaction.</li><li>Monitor key metrics (AHT, FCR, CSAT, SLAs) and prepare regular performance reports for management.</li><li>Ensure compliance with Saudi labor laws, company policies, and quality standards.</li><li>Implement workforce planning, scheduling, and resource allocation to meet call volumes effectively.</li><li>Train and develop staff through coaching, mentoring, and performance reviews.</li><li>Manage escalations, resolve customer complaints, and ensure timely follow-ups.</li><li>Collaborate with IT and CRM teams to enhance call center technology and reporting tools.</li><li>Control operational costs while maintaining service efficiency.</li><li>Drive continuous improvement initiatives within the call center.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field.</li><li>Minimum 7&ndash;10 years of experience in call center operations, with at least 3 years in a managerial role.</li><li>Strong leadership and people management skills.</li><li>Excellent communication in English and Arabic (preferred).</li><li>Knowledge of call center software (CRM, ACD, IVR, WFM systems).</li><li>Analytical mindset with strong problem-solving skills.</li><li>Ability to thrive in a fast-paced and customer-focused environment.</li></ul>Job Type: Full-time

Call Center Manager

Sybrid Pvt Ltd - A Lakson Group Company

Key Responsibilities:<ul><li>Supervise and guide a team of sales representatives to achieve daily, weekly, and monthly sales targets.</li><li>Provide ongoing training, mentoring, and performance feedback to enhance skills and productivity.</li><li>Foster a positive and motivating team culture that emphasizes collaboration and accountability.</li><li>Sales Performance Management</li><li>Monitor individual and team KPIs, such as conversion rates, call quality, and sales revenue.</li><li>Analyze sales reports and identify areas for improvement.</li><li>Implement strategies to boost sales performance and meet organizational goals.</li><li>Operational Excellence</li><li>Ensure adherence to call center policies, scripts, and compliance standards.</li><li>Manage daily workflow, including scheduling, shift management, and resource allocation.</li><li>Handle escalated customer issues to ensure timely and effective resolution.</li><li>Reporting &amp; Communication</li><li>Prepare regular performance reports for management.</li><li>Communicate updates, promotions, and product knowledge to the team.</li><li>Act as a liaison between management and frontline staff.</li></ul>Qualifications &amp; Skills:<ul><li>Proven experience in a call center sales role, with at least 2&ndash;3 years in a supervisory or team lead position.</li><li>Hands-on experience selling TV, Internet, and Phone services (e.g., Spectrum, Xfinity, Frontier, and other major providers) in an inbound call center environment.</li><li>Well-versed with industry-standard portals such as Updater, All Connect, and DSI, with the ability to train and guide team members on proper usage.</li><li>Strong leadership and people management skills.</li><li>Excellent verbal and written communication abilities.</li><li>Ability to analyze performance data and apply insights to drive improvements.</li><li>High level of resilience and adaptability in a target-driven environment.</li><li>Proficiency in CRM systems and call center software.</li></ul>Apply at careers@sybrid.com<ul><li>Shift Timings: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Experience: 0&ndash;2 years in sales</li><li>Location: Karachi</li></ul>Job Type: Full-timeWork Location: In person

Team Leader/Supervisor

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Who are we?
 
 
 
 
 Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
 
 
 
 
 We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
 
 
 
 
 At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
 
 
 
 
 Role Summary
 
 
 
 
 Ability to set and meet targets, Ability to deliver work with a high degree of accuracy, and be attentive to details and ability to work with a team and motivate the team.
 
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Validate schedule for Content Specialists, maintain reports, and manage schedule changes.
 </li>
 <li>
 Keep track of daily attendance, overtime, sick leaves, and other types of leave and maintain a timesheet.
 </li>
 <li>
 Track content team performance on a daily basis to ensure SL &amp; quality targets are met.
 </li>
 <li>
 Monitor content leaders&rsquo; performance and overall team KPIs.
 </li>
 <li>
 POC with all countries in case of any project.
 </li>
 <li>
 Manage internal &amp; external communication.
 </li>
 <li>
 Provide periodic reports on performance.
 
 
 </li>
 </ul>
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 A Bachelor's degree.
 </li>
 <li>
 3-5 years of full-time professional experience in the content field or call center is a MUST as a supervisor/ team leader.
 </li>
 <li>
 Menu typing background is preferred.
 </li>
 <li>
 Capability of using Microsoft Office products.
 </li>
 <li>
 Advanced English (written and spoken)
 </li>
 <li>
 project management knowledge.
 </li>
 <li>
 Time Management Skills.
 </li>
 <li>
 Analytical and Problem-Solving Skills.
 </li>
 <li>
 Communication Skills (Written and Verbal).
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Customer Service Skills, Organizing Skills.
 </li>
 <li>
 flexibility and rotational shifts.
 </li>
 </ul>
</div>

Supervisor Content

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Who are we?
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. 
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. 
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform. 
Role Summary
Ability to set and meet targets, Ability to deliver work with a high degree of accuracy, and be attentive to details and ability to work with a team and motivate the team. 
What&rsquo;s On Your Plate?<ul><li>
Validate schedule for Content Specialists, maintain reports, and manage schedule changes.</li><li>
Keep track of daily attendance, overtime, sick leaves, and other types of leave and maintain a timesheet.</li><li>
Track content team performance on a daily basis to ensure SL &amp; quality targets are met.</li><li>
Monitor content leaders&rsquo; performance and overall team KPIs.</li><li>
POC with all countries in case of any project.</li><li>
Manage internal &amp; external communication.</li><li>
Provide periodic reports on performance.</li></ul> 
What Did We Order?<ul><li>
A Bachelor's degree.</li><li>
3-5 years of full-time professional experience in the content field or call center is a MUST as a supervisor/ team leader.</li><li>
Menu typing background is preferred.</li><li>
Capability of using Microsoft Office products.</li><li>
Advanced English (written and spoken)</li><li>
project management knowledge.</li><li>
Time Management Skills.</li><li>
Analytical and Problem-Solving Skills.</li><li>
Communication Skills (Written and Verbal).</li><li>
Strong leadership skills</li><li>
Customer Service Skills, Organizing Skills.</li><li>
flexibility and rotational shifts.</li></ul></div>

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10000 call center supervisor jobs NEAR_ME

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Supervisor Content

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