call center supervisor

Ageless Medical Center

We are searching for Call Center Supervisor with Healthcare Experience to supervisor the call center teamResponsibilities<ul><li>Recruit, train, and mentor contact center staff</li><li>Schedule and manage staff shift to ensure adequate coverage during peak hours and clinic demand periods.</li><li>Oversee the daily operations of the contact center, ensuring smooth and efficient appointment confirmations, inbound calls, and patient follow-ups.</li><li>Monitor appointment scheduling and confirmation accuracy within the Clinic Pro and Wati systems to prevent errors and improve patient experience.</li><li>Track key performance indicators (KPIs) such as call volume, response times, appointment confirmation rates, and patient satisfaction scores.</li><li>Analyze daily and weekly reports to assess trends, identify improvement areas, and make data-driven decisions.</li><li>Conduct ongoing training sessions to improve team skills in communication, empathy, and efficient appointment handling.</li><li>Work closely with clinic departments, including administration, reception, and medical staff, to align contact center operations with clinic-wide goals.</li><li>Communicate with patients effectively during crises to maintain trust and provide clear guidance on rescheduling, cancellations, or changes.</li><li>Monitor and manage patient satisfaction scores, identifying service gaps and taking proactive steps to improve.</li></ul>Qualification:- <ul><li>Bachelor&rsquo;s degree in marketing or related field preferred.</li><li>At least 2 years of professional experience in similar position</li><li>Familiarity with medical services and terminology is a plus. Proficiency in CRM software and Microsoft Office Suite.</li><li>Proficiency in both Arabic &amp; English languages is a must (speaking, reading, writing)</li></ul>Job Type: Full-time

Call Center Supervisor

AMS Solutions

Hiring Alert: Sales Agents, Dispatchers &amp; Freight Brokerage Agents A leading Truck Dispatching &amp; Freight Brokerage Company is seeking dynamic and fluent English-speaking male &amp; female candidates for the following roles:Positions Available:<ul><li>Call Center Sales Agents</li><li>Dispatchers</li><li>Freight Brokerage Agents</li></ul>Job Details:<ul><li>Job Type: Onsite (No remote options available)</li><li>Location: DHA Phase 6, Main Khy-e-Ittehad</li><li>Office Timings: 06:00 PM to 02:00 AM</li></ul>Why Join Us?<ul><li>Handsome Salary + Incentives</li><li>Medical Insurance</li><li>Annual Leaves &amp; Other Allowances</li><li>No Sales Pressure</li><li>Corporate Working Environment</li></ul>Requirements:<ul><li>Must be fluent in English</li><li>Passionate and motivated individuals</li></ul>How to Apply: Interested candidates can send their resumes to +1-929-465-2604Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Call Center Agent/Supervisor

Confidential

<div>
 
 
 Stellenbeschreibung: Supervisor / Teamleiter (m/w/d) Call Center
 
 
 
 
 
 
 
 &Uuml;berblick:
 
 
 
 Als
 
 Teamleiter (m/w/d)
 
 im Call Center &uuml;bernehmen Sie die Verantwortung f&uuml;r die F&uuml;hrung, Motivation und Weiterentwicklung eines Teams von Kundenservice-Mitarbeitern. Sie stellen sicher, dass die Unternehmensziele in Bezug auf Qualit&auml;t, Produktivit&auml;t und Kundenzufriedenheit erreicht werden. Sie fungieren au&szlig;erdem als Schnittstelle zwischen Ihrem Team und dem Management.
 
 
 
 
 
 
 Ihre Aufgaben:
 
 
 <ul>
 <li>
 Fachliche und disziplinarische F&uuml;hrung eines Teams von ca. 10&ndash;15 Call Center Agents
 </li>
 <li>
 T&auml;gliches Monitoring und Analyse der Teamleistung (KPIs wie AHT, FCR, CSAT, SLA usw.)
 </li>
 <li>
 Durchf&uuml;hrung von Coachings, Feedbackgespr&auml;chen und Mitarbeiterentwicklungen
 </li>
 <li>
 Sicherstellung der Einhaltung von Qualit&auml;tsstandards, Prozessen und Compliance-Vorgaben
 </li>
 <li>
 Bearbeitung und Eskalation komplexer Kundenanliegen
 </li>
 <li>
 Unterst&uuml;tzung bei der Einsatz- und Urlaubsplanung
 </li>
 <li>
 Enge Zusammenarbeit mit anderen Teamleitern und dem Operations-Management
 </li>
 <li>
 Erstellung von regelm&auml;&szlig;igen Reports und Pr&auml;sentation der Teamergebnisse
 </li>
 </ul>
 
 
 
 
 
 Ihr Profil:
 
 
 <ul>
 <li>
 Abgeschlossene Berufsausbildung, idealerweise im Bereich Kundenservice, Kommunikation oder vergleichbar
 </li>
 <li>
 Erste Erfahrung in der F&uuml;hrung eines Teams, vorzugsweise im Call Center-Umfeld
 </li>
 <li>
 Ausgepr&auml;gte Kommunikations- und Motivationsf&auml;higkeit
 </li>
 <li>
 Strukturierte, l&ouml;sungsorientierte Arbeitsweise
 </li>
 <li>
 
 Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift sind zwingend erforderlich
 
 </li>
 <li>
 Sicherer Umgang mit MS Office sowie g&auml;ngiger Call Center-Software
 </li>
 </ul>
 
 
</div>

German Supervisor Team Leader (BPO/Call Center Industry)

High End Hiring

We are seeking an experienced, energetic, and results-driven Call Center Manager to lead our dynamic team of 5–10 call center representatives at StarBrite Dental. The ideal candidate will be responsible for driving performance and productivity while maintaining a positive and motivating team culture. This is not a cold-calling position—our team exclusively contacts individuals who have reached out previously or have been seen in our office.
 Must have experience in call center work, sales and management. Must also be fully fluent in both Spanish and English.
 
Key Responsibilities: 
<ul>
<li>Team Leadership & Supervision:</li>
<li>Oversee daily operations of the call center team focused on scheduling new and returning patients and encouraging case acceptance.</li>
<li>Monitor and manage individual performance, ensuring each team member completes ~150 daily contacts (calls/texts/emails).</li>
<li>Provide ongoing coaching, training, and feedback to team members.</li>
<li>Promote a balance of accountability and motivation, addressing performance issues with professionalism and clarity.</li>
<li>Performance & Goal Setting:</li>
<li>Set clear KPIs and productivity benchmarks for the team.</li>
<li>Track and report team performance metrics; implement strategies to consistently hit targets.</li>
<li>Use data to optimize call efficiency and conversion rates.</li>
<li>Motivation & Culture:</li>
<li>Foster an upbeat, fun, and engaging work environment while minimizing distractions.</li>
<li>Develop and implement incentive programs, contests, and recognition initiatives.</li>
<li>Celebrate wins while constructively addressing areas for improvement.</li>
<li>Process Management:</li>
<li>Ensure all calls are patient-focused, compliant with office protocols, and align with the practice’s standards of care.</li>
<li>Coordinate with front desk, treatment coordinators, and clinical staff to streamline scheduling and follow-ups.</li>
<li>Help optimize scripts, workflows, and call strategies to improve outcomes.</li>
</ul>
Our hours are: 
Tuesday - Saturday
 Tues, Weds, Friday: 8:00 - 5:00
 Thursday 12:00 - 10:00
 Saturday 8:00 - 5:00
 
#IND
 
Requirements: 
Our ideal Call Center Manager will possess: 
<ul>
<li>Proven experience in a call center supervisory or management role, preferably in healthcare or dental.</li>
<li>Strong leadership and team-building skills with the ability to inspire and hold others accountable.</li>
<li>Excellent organizational, communication, and problem-solving abilities.</li>
<li>Comfort in using discipline when necessary, while maintaining a supportive and constructive tone.</li>
<li>High energy, positive attitude, and ability to thrive in a fast-paced environment.</li>
<li>Familiarity with dental software systems (preferred but not required).</li>
<li>Must be bilingual - Spanish</li>
</ul>
Benefits: 
<ul>
<li>Competitive salary based on experience</li>
<li>Performance-based bonuses</li>
<li>Paid time off, health benefits, and staff dental perks</li>
<li>Opportunities for growth and professional development</li>
</ul>

Call Center Manager

Mega Marketing Network

Job Title: Sales Call Center Team Lead (Females) Department: Sales / Call Center Location: Karachi | Gulshan-e-Iqbal Reports to: Sales Manager / Operations HeadJob Summary:Our sister-concern Shaadi Organization Pakistan is seeking a dynamic, target-driven, and people-focused Sales Call Center Team Lead to supervise and guide our matrimonial sales consultants. The role involves driving performance, ensuring excellent client service, and motivating the team to meet and exceed sales targets. The ideal candidate will have experience in telesales, preferably in matrimonial, matchmaking, or high-value service industries, and possess strong leadership and coaching abilities.Key Responsibilities:Team Leadership &amp; Management<ul><li>Supervise a team of matrimonial sales representatives, ensuring daily, weekly, and monthly sales targets are achieved.</li><li>Conduct regular team meetings, briefings, and performance reviews.</li><li>Monitor calls and provide feedback to improve quality, conversions, and client satisfaction.</li><li>Maintain team discipline, punctuality, and adherence to company policies.</li></ul>Sales &amp; Performance<ul><li>Achieve personal and team sales goals by effectively converting leads into paying clients.</li><li>Assist team members with challenging calls or negotiations to secure client sign-ups.</li><li>Analyze sales performance reports and implement strategies to improve results.</li><li>Ensure the use of CRM systems to track leads, follow-ups, and conversions effectively.</li></ul>Training &amp; Development<ul><li>Train and coach team members in sales techniques, objection handling, and relationship-building skills.</li><li>Provide refresher training to improve product knowledge, service presentation, and closing abilities.</li></ul>Client Relationship Management<ul><li>Ensure a professional, empathetic, and solution-oriented approach in all client interactions.</li><li>Resolve escalated client concerns promptly to maintain trust and satisfaction.</li></ul>Qualifications &amp; Skills:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred).</li><li>Experience: Minimum 3&ndash;5 years in telesales, with at least 1&ndash;2 years in a team lead/supervisory role. Matrimonial, matchmaking, or similar service industry experience is a plus.</li><li>For more details read our career page.</li><li>Skills:</li><li>Strong sales and negotiation skills.</li><li>Excellent verbal and written communication.</li><li>Leadership and people management abilities.</li><li>Good command over CRM software and call center tools.</li><li>Empathy, cultural sensitivity, and professionalism in handling matrimonial clients.</li></ul>Key Performance Indicators (KPIs):<ul><li>Monthly team sales target achievement rate.</li><li>Lead-to-client conversion ratio.</li><li>Average revenue per client.</li><li>Customer satisfaction scores.</li><li>Call quality and compliance adherence.</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary plus performance-based incentives.</li><li>Professional development and training opportunities.</li><li>Supportive and culturally respectful work environment.</li></ul>Job Type: ContractPay: Rs130,000.00 - Rs150,000.00 per monthExperience:<ul><li>Sales Call Center Team Lead: 3 years (Preferred)</li></ul>Work Location: In person

Sales Call Center Team Lead (Females)

Integrated HomeCare Services

<div>Who we are:

IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients &ndash; 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1

Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.

Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.
<ul>
<li>Medical, Vision, Dental, Short- and Long-term insurance</li>
<li>6+ Days of Holidays Pay</li>
<li>12+ days of PTO</li>
<li>Employer paid life insurance</li>
<li>401K with employer contribution</li>
<li>Wellness program with reward incentives</li>
<li>Employee recognition and reward programs</li>
<li>Comprehensive paid training program</li>
</ul>
What will you be doing:

The Call Center Supervisor is responsible for the management of staff of customer service employees as well as the day-to-day operations of the call center as a whole. The incumbent will supervise the daily performance of call center employees to ensure superior customer service standards are maintained. Manage staff to existing department performance expectations; maintain consistent lines of communication, both oral and written, with employees to understand their current performance level. You will also provide coaching and feedback in a variety of formats, including individual meetings and written performance evaluations.

What will you come with:
<ul>
<li>3-4 years&rsquo; experience supervising/managing others within a call center setting</li>
<li>Professional written and verbal communication skills, with the ability to easily and effectively communicate with staff</li>
<li>Proficient in Microsoft Office programs in a working environment with intermediate to advanced skills and understanding of these programs</li>
<li>Ability to use various computer programs and applications, IE EMR/EHR</li>
<li>Bilingual Spanish required</li>
</ul>
Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h4 class="jobSectionHeader">
Experience</h4>
Required<ul><li>
Bilingual Spanish required</li><li>
3 year(s): 3-4 years&rsquo; experience supervising/managing others within a call center setting</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Customer Service Supervisor

Jeeny

<div>
 
 About Jeeny:
 
 
 
 Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.
 
 
 We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.
 
 
 At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.
 
 
 
 About the Role:
 
 
 
 We are looking for a Call Center Team Lead to manage and guide a team of customer service agents while maintaining high standards of performance, service quality, and team morale. This role focuses primarily on daily operations, coaching, and performance management, while also requiring basic involvement in quality assurance processes to support continuous improvement efforts.
 
 
 The ideal candidate should be performance-driven, detail-oriented, and capable of identifying both individual and team-level development needs through regular performance and quality reviews.
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Lead, coach, and motivate a team of call center agents to meet and exceed KPIs and quality targets
 </li>
 <li>
 Manage shift schedules, ticket assignments, and agent utilization based on priority, complexity, and skill set
 </li>
 <li>
 Ensure adherence to SLAs, SOPs, and company policies
 </li>
 <li>
 Act as the first point of escalation for complex customer issues and support agents in handling critical cases
 </li>
 <li>
 Collaborate with cross-functional teams (Product, Ops, Tech) to resolve recurring issues and improve support processes
 </li>
 <li>
 Provide daily and weekly performance reports and insights to CS leadership on team metrics, challenges, and achievements
 </li>
 <li>
 Foster a positive, supportive, and collaborative team environment, encouraging open communication, team spirit, and strong working relationships among agents and with leadership
 </li>
 <li>
 Promote a culture of respect, motivation, and accountability to maintain high morale and engagement across the team
 </li>
 <li>
 Conduct regular performance reviews, 1:1 coaching sessions, and real-time feedback to improve service standards
 </li>
 <li>
 Monitor key metrics such as AHT, CSAT, FRT , SLA occupancy, and productivity to identify trends or under performance and suggest improvement actions along with Ops customer service manager
 </li>
 <li>
 Participate in basic quality assurance activities, such as reviewing QA scorecards, understanding evaluation criteria, and aligning coaching efforts with quality gaps along with quality team
 </li>
 <li>
 Coordinate with the QA and training teams to ensure agents are aligned with service expectations and product knowledge
 </li>
 <li>
 Help identify recurring quality issues and contribute to improvement initiatives with support with quality team
 </li>
 <li>
 Support calibration efforts to ensure fair and consistent evaluations across the team
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2+ years of experience in a call center environment
 </li>
 <li>
 Strong understanding of contact center operations, including workforce scheduling, KPI tracking, and escalation handling
 </li>
 <li>
 Familiarity with quality standards and evaluation processes within a contact center environment
 </li>
 <li>
 Proven ability to coach and develop teams while managing performance under pressure
 </li>
 <li>
 Solid problem-solving skills and the ability to make quick, data-informed decisions
 </li>
 <li>
 Strong interpersonal, leadership, and communication skills
 </li>
 <li>
 High accountability, professionalism, and a passion for improving customer experience
 </li>
 <li>
 Strong English is a must (Interviews for this role in English).
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set
 </li>
 <li>
 An environment that encourages you to take ownership and produce excellent outcomes every day
 </li>
 <li>
 Health benefits and insurance
 </li>
 <li>
 Flexible working hours
 
 
 </li>
 </ul>
 
 Company Culture
 
 
 
 Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.
</div>

Call Center Team Lead

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