call center support consultant

Traxen

<p><b>About Us:</b></p><p>Traxen is a rapidly growing mobility technology company focused on bringing intelligent automation to commercial vehicles. Our flagship product, iQ-Cruise&reg;, delivers cutting-edge AI-powered adaptive cruise control to improve fuel efficiency, safety, and the overall driving experience.</p><p><b>Position Summary:</b></p><p>We are seeking a proactive and personable <b>Call Center Specialist</b> to join our Driver Engagement Team. In this role, you will be responsible for outbound and inbound calls to commercial truck drivers to support onboarding, provide product guidance, collect feedback, and ensure a smooth and positive experience with Traxen's technology.</p><p><b>Key Responsibilities:</b></p><ul><li>Make outbound calls to commercial drivers to onboard them to Traxen&rsquo;s iQ-Cruise&reg; platform.</li><li>Answer inbound calls from drivers to assist with questions, troubleshoot issues, and provide support.</li><li>Clearly explain product features and benefits in a way that is friendly, engaging, and easy to understand.</li><li>Collect feedback from drivers about their experience and escalate issues or insights to internal teams.</li><li>Maintain accurate call logs, customer records, and follow-up tasks using internal systems.</li><li>Collaborate with the operations and engineering teams to resolve issues and improve the driver experience.</li><li>Meet performance goals including call volume, satisfaction ratings, and timely follow-ups.</li><li>Assist with administrative tasks such as office cleaning, supply purchasing and bill payment.</li></ul><p><b>Qualifications:</b></p><ul><li>High school diploma or equivalent required; associate or bachelor&rsquo;s degree is a plus</li><li>Ideally 1+ years of experience in a call center or customer service role, with a technical or transportation product.</li><li>Excellent verbal communication skills with a calm, empathetic, and professional tone.</li><li>Ability to explain technical concepts in simple terms.</li><li>Proficient with CRM systems, call center software, and Microsoft Office/Google Suite.</li><li>Highly organized with strong attention to detail.</li><li>Experience or familiarity with the commercial trucking industry is a plus.</li></ul><p><b>Why Join Us?</b></p><ul><li>Be part of an innovative company redefining the future of transportation.</li><li>Work with a supportive and mission-driven team.</li><li>Opportunities for growth and development in a fast-paced environment.</li></ul><p>Job Type: Part-time</p><p>Schedule:</p><ul><li>Monday, Tuesday, and Thursday 9am-3pm</li><li>Ability to be switched to full-time salaried employee with benefits depending on if we find the right fit</li></ul><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: $16.00 - $20.00 per hour</p><p>Expected hours: 15.0 &ndash; 20.0 per week</p><p>People with a criminal record are encouraged to apply</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Call center: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Call Center Agent and Admin Support

Northwest Bank

<div>NY0705 NY Region Business Office, PA0740 Erie Contact Center<p></p><p><b><br>
Job Description</b></p><div><div>
Job Description</div></div><div><div><div><div><div><div><div><div><div><p>
As a Loan Support Specialist within the Contact Center, you will be part of team of exceptional customer service professionals that are dedicated to providing exceptional service our customers. As a trusted support partner, the specialist will provide support to internal/external customers with regards to all retail loan products (mortgage. equity, consumer, indirect and credit card). This position works to achieve monthly call quality performance while educating clients on products and services. This position is eligible for a shift differential.</p><p></p><p><b>
Essential Functions:</b></p><ul><li>Provide support to internal and external customers with a broad range of loan support questions and issues. These interactions may occur across multiple delivery channels.</li><li>Embody a strong client experience culture, ensuring that you deliver exceptional service in each and every interaction.</li><li>Deliver best-in-class customer experience to both internal and external customers while achieving service levels, quality standards, and designated performance targets.</li><li>Resolve complex customer service issues, provide recommendations on appropriate solutions while utilizing a first call/contact resolution approach.</li><li>Support new employee training as a coach/mentor to newly hired team members.</li><li>Maintain strong levels of attention to detail while completing assigned tasks.</li><li>Work extended hours and weekends on a rotating basis to provide support to internal and external customers.</li><li>Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>Work as part of a team</li><li>Work with on-site equipment</li></ul><p></p><p><b>
Knowledge. Skills, &amp; Abilities:</b></p><ul><li>Ability to establish effective working relationships among team members and participate in solving problems and making decisions Working</li><li>Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Working</li><li>Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Working</li><li>Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information</li><li>Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas</li></ul><p></p><p><b>
Qualifications:</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><b>
Education:</b></p><p>
High School Diploma, Associate's Degree, or equivalent preferred</p><p></p><p><b>
Work Experience:</b></p><p>
2-3 Years Internal/External customer service experience preferred</p><p>
2-3 Years Bank or financial services experience preferred</p><p></p><p>
The pay range for this position is generally $16.00 to $17.50 per hour. Shift differentials are provided for hours worked outside of standard office operations. Actual pay is based on various factors including but not limited to the successful candidate&rsquo;s experience, skills, and knowledge. Benefits are also available.</p><p></p><p>
#LI-EB1</p></div></div></div></div></div></div></div></div></div><p></p><p><br>
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</p></div>

Contact Center Loan Support Specialist

OneTouch Direct

<div><p>Step up your career with <b>OneTouch Direct</b> as a <b>Call Center Sales and Business Support Representative</b> for Verizon! Since 1998, OneTouch Direct has been delivering unparalleled contact center solutions, partnering with Fortune 500 companies to provide exceptional products and services.</p><p></p><p>
In this role, you will be the vital link between Verizon and its customers, combining sales expertise with top-notch business support. Your mission is to create outstanding customer experiences while driving sales and efficiently handling business support tasks.</p><p></p><p><b>
Key Responsibilities:</b></p><ul>
<li>Engage customers via inbound and outbound calls, promoting Verizon products and services to meet their specific needs.</li>
<li>Provide comprehensive business support by resolving customer inquiries and troubleshooting issues promptly and effectively.</li>
<li>Collaborate with team members and other departments to ensure smooth service delivery and customer satisfaction.</li>
<li>Maintain accurate records of customer interactions in CRM systems and track sales activities.</li>
<li>Identify sales opportunities and apply consultative selling techniques to maximize revenue.</li>
<li>Work proactively to contribute to process improvements that enhance customer experiences.</li><br>
</ul><br>
<br>
<b>Requirements</b><br>
<ul>
<li>High school diploma or equivalent required; additional education is a plus.</li>
<li>Minimum 1 year experience in sales and/or business support, preferably within a call center environment.</li>
<li>Exceptional communication and interpersonal skills, with a friendly and professional phone demeanor.</li>
<li>Strong problem-solving abilities and ability to manage multiple tasks efficiently.</li>
<li>Familiarity with CRM software and call center tools preferred.</li>
<li>Ability to work well independently and as part of a team in a fast-paced environment.</li>
<li>Detail-oriented with excellent organizational skills.</li>
<li>Customer-focused mindset with a passion for delivering outstanding service.</li><br>
</ul><br>
<br>
<b>Benefits</b><br>
<ul>
<li><b>Full-Time Hours</b>: 40 hours per week schedule</li>
<li><b>GREAT Earning opportunities</b>: Competitive hourly pay PLUS uncapped commissions paid out weekly!
</li><li><b>6 checks per month:</b> Weekly bonus payouts plus bi-weekly hourly paychecks! &middot;</li>
<li><b>Supportive Environment:</b> Classroom training, plus ongoing support for your success!</li>
<li><b>Great workplace:</b> Daily and weekly incentives to create a fun, competitive, and rewarding environment!</li>
<li><b>Benefits</b>: Health Care Plan (Medical, Dental &amp; Vision)</li>
<li><b>Culture</b>: Diverse, welcoming culture with Employee Resource Groups</li>
<li><b>Referrals</b>: Refer a friend and earn up to $2,000 per person!</li></ul></div>

Call Center Sales and Business Support Representative - Verizon

e& UAE

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Call Center Operations Support, you will be the voice of Emirates Telecommunications Group, providing exceptional customer service and support. Your role is crucial in maintaining a positive customer experience and ensuring efficient operations. You will be the first point of contact for customers, answering their queries, resolving issues, and guiding them towards the right resources.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answer customer inquiries promptly and professionally, ensuring a high level of satisfaction.
  </li>
  <li>
   Resolve customer issues and complaints, offering effective solutions and alternatives.
  </li>
  <li>
   Provide accurate and up-to-date information to customers, keeping them informed.
  </li>
  <li>
   Forward complex or specialized queries to the appropriate teams or experts for further assistance.
  </li>
  <li>
   Maintain a positive and friendly attitude, representing the company's brand and values.
  </li>
  <li>
   Ensure compliance with Etisalat's policies and procedures, adhering to guidelines at all times.
  </li>
  <li>
   Document and record customer interactions, maintaining accurate records for reference.
  </li>
  <li>
   Identify and escalate potential customer service issues to the relevant teams for resolution.
  </li>
  <li>
   Collaborate with other departments to improve customer service processes and efficiency.
  </li>
  <li>
   Stay updated with product knowledge and industry trends to provide accurate information.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent; relevant certifications in customer service are preferred.
  </li>
  <li>
   Excellent communication skills, both verbal and written, with a focus on active listening.
  </li>
  <li>
   Strong problem-solving abilities and a customer-centric approach to issue resolution.
  </li>
  <li>
   Flexibility to work in shifts, including weekends and holidays, as per operational needs.
  </li>
  <li>
   Fluency in English is mandatory; proficiency in additional languages is an advantage.
  </li>
 </ul>
</div>


Call Center Operations Support (Nafis)

Tenet Healthcare

<div><div>Embark on a rewarding career with <b>Detroit Medical Center Shared Services</b>. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.</div><div><b><br>
Benefits Statement</b></div><div>
At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That&rsquo;s why we offer more than a job &ndash; we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
<br>
<ul><li>Medical, dental, vision, and life insurance</li><li>401(k) retirement savings plan with employer match</li><li>Generous paid time off (PTO)
</li><li>Career development and continuing education opportunities
</li><li>Health savings accounts, healthcare &amp; dependent flexible spending accounts</li><li>Employee Assistance program, Employee discount program</li><li>Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder &amp; childcare, auto &amp; home insurance.
</li></ul></div><p>Note: Eligibility for benefits may vary by location and is determined by employment status
</p><p><b>Job Summary</b></p><p>
Under general direction and according to established policies and procedures, answers incoming calls and initiates outbound calling for the assigned department to include physician/program/patient satisfaction surveys and pre-appointment/scheduling reminders.
</p><p><b>Responsibilities</b></p><p>
Provides tele-health services including, but not limited to, physician, diagnostic, program appointment scheduling, physician specialty consult line requests and educational classes/seminar schedules.</p><p>
Responds to inquiries and/or refers the caller to the appropriate physician, department or program based on information provided by the caller.
</p><p>Identifies calls of a serious/urgent nature and directs them to an urgent/emergent care environment or Triage function as appropriate. Interprets customer needs and utilizes a computerized database to assist in arranging for resources to achieve customer satisfaction.</p><p>
Utilizes existing database marketing identifiers as a tool to aid the patient in more effectively achieving quality of life through enhanced/managed care assistance by properly identifying related support programs and treatment options.</p><p>
Collects and verifies all necessary demographic insurance and related data. Verifies insurance coverage and benefit levels, obtains and analyzes necessary authorizations and referrals, and calculates estimated patient liability for call transactions.</p><p>
Explains how to complete appropriate forms to patient and/or family to ensure the necessary consent forms and patient signatures are obtained. Provides financial counseling services to assist patients in identifying and obtaining payment sources. Completes charge entry, reviews, monitors and reconciles patient accounts to ensure accurate billing production.
</p><p>Ensures compliance with third party payor requirements. Reconciles and corrects user specific reports.
</p><p>Establishes and maintains contacts with DMC representatives and physicians office staff in order to become familiar with their needs and concerns through the Physician Liaison Program.
</p><p>Generates database, word processing and spreadsheet marketing reports. Maintains patient service records and conducts routine database profile updates, data management/accuracy audits, and inter-departmental synchronizing of frequently changing information.
</p><p>Participates with other members of the department in continuous quality improvements that lead to achieving and sustaining high levels of customer satisfaction.
</p><p>Acts as a community liaison through participation in DMC sponsored health initiatives.<br>
</p><br>
<br>
<b>Qualifications:</b><p><br>
1. High school diploma or equivalent. Two to five years of college level course work and/or related experience in health care field preferred.</p><p>
2. Two years of experience with direct patient and/or physician contact in a clinical or administrative setting, or at least one year of experience with direct patient and/or physician contact in a clinical or administrative setting working with the same software program and customer base as the DMC Call Center.</p><p>
3. Two to five progressive years of work experience in insurance, medical record, billing or related area preferred.
</p><p><b>Facility Description</b></p><div>
The <b>Detroit Medical Center (DMC)</b> is a nationally recognized health care system that serves patients and families throughout Michigan and beyond. A premier healthcare resource, our mission is to help people live happier, healthier lives. The hospitals of the Detroit Medical Center are the Children's Hospital of Michigan, Detroit Receiving Hospital, Harper University Hospital, Hutzel Women's Hospital, the DMC Heart Hospital, Huron Valley-Sinai Hospital, the Rehabilitation Institute of Michigan and Sinai-Grace Hospital.</div><div>
</div><div>DMC's 150-year legacy of medical excellence and service provides patients and families world-class care in cardiovascular health, women's services, neurosciences, stroke treatment, orthopedics, pediatrics, rehabilitation, organ transplant and other general and specialty services.</div><div>
DMC is a key partner in Detroit's resurgence, which continues to draw national and international attention. A dedicated corporate citizen with strong community ties, DMC is one of the largest and most diverse employers in Southeast Michigan.<br>
</div><p><b>EEO Statement</b></p><p>
Employment practices will not be influenced or affected by an applicant&rsquo;s or employee&rsquo;s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.
</p><p>Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.</p><p>
Tenet participates in the E-Verify program. Follow the link below for additional information.</p><p>
E-Verify: http://www.uscis.gov/e-verify</p><p>
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations</p><div>
<div><b>
JOB: </b></div>Clerical/Office Support
</div><div><div><b>PRIMARY LOCATION: </b></div>Detroit, Michigan
</div><div><div><b>FACILITY: </b></div>Detroit Medical Center Shared Services
</div><div><div><b>JOB TYPE: </b></div>Full Time
</div><div><div><b>SHIFT TYPE: </b></div>Day
</div>
<p>Employment practices will not be influenced or affected by an applicant&rsquo;s or employee&rsquo;s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.<br>
Tenet participates in the E-Verify program. Follow the link below for additional information.<br>
E-Verify: http://www.uscis.gov/e-verify<br>
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.
</p>
2606000788</div>

Call Center Advisor - Health Acess Center

Texas Roadhouse

<div><div><p><b>Ready to Love Your Job</b><b>?</b></p></div><div><p>
Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you&rsquo;re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you&rsquo;ve come to the right place. Come see why our Roadies love their jobs!</p><p></p><div><h3 class="jobSectionHeader"><b><br>
Why This Role Rocks</b></h3><p>
This role is all about protecting people, property, and peace of mind. As Support Center Security, you&rsquo;ll play a key part in keeping the Paragon buildings, parking areas, and off‑campus events safe and secure. You&rsquo;ll work closely with Loss Prevention, Reception, and Support Center teams to maintain a welcoming yet secure environment where employees and guests feel comfortable and protected.</p><p>
If you have a law enforcement background and take pride in being proactive, observant, and service‑oriented, this role offers meaningful responsibility in a professional, team‑focused environment.</p><p></p><ul><li>This is an on-site position at the Texas Roadhouse Support Center located in Louisville, Kentucky.</li></ul><p></p><h3 class="jobSectionHeader"><b>
What&rsquo;s On Your Plate</b></h3><ul><li><p>
Maintain security for Paragon I &amp; II buildings and surrounding parking lots</p></li><li><p>
Provide security coverage for off‑campus properties and special events</p></li><li><p>
Monitor security cameras from the front security desk</p></li><li><p>
Conduct routine patrols on foot and/or by vehicle</p></li><li><p>
Identify and respond to security concerns or potential threats</p></li><li><p>
Provide security support for special Support Center functions</p></li><li><p>
Assist the Reception team with guest or employee needs in the lobby</p></li><li><p>
Partner with Loss Prevention and Security leadership on daily operations</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Your Recipe for Success</b></h3><ul><li><p>
Kentucky Law Enforcement Certification</p></li><li><p>
Active or retired Law Enforcement Officer strongly preferred</p></li><li><p>
Must be in good standing</p></li><li><p>
LEOSA and/or CCDW certification current or able to obtain within 90 days</p></li><li><p>
Working knowledge of Microsoft Word, Excel, Outlook, and other Microsoft products</p></li><li><p>
Strong situational awareness, professionalism, and communication skills</p></li></ul><p></p><div><p><b>
Why You'll Love Your Job
</b></p><p>As our founder Kent Taylor said, &ldquo;We&rsquo;re a people-first company that just happens to serve steaks.&rdquo; We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here&rsquo;s a taste of what we offer:</p><ul><li><p>
Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave</p></li><li><p>
Generous time off including vacation, parental, donor, and bereavement leave</p></li><li><p>
Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse</p></li><li><p>
Convenience services like car detailing, dry cleaning, and even spray tans</p></li><li><p>
Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses</p></li><li><p>
Delicious perks from Willie&rsquo;s Joynt&mdash;our full-service caf&eacute; serving up legendary meals</p></li></ul><p>
Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.
</p><p></p><p>This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.</p></div></div></div><p></p><p>
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.</p></div>

Support Center Security

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10000 call center support consultant jobs Near Me

Call Center Agent and Admin Support

Contact Center Loan Support Specialist

Call Center Sales and Business Support Representative - Verizon

Call Center Sales and Business Support Representative - Verizon

Call Center Operations Support (Nafis)

Call Center Advisor - Health Acess Center

Support Center Security