call center support consultant

UAB Medicine

<div>
 <strong>
  Position Description
  <br/>
  <br/>
 </strong>
 Schedule: Monday-Friday 8am-5pm
 <br/>
 <br/>
 Location: Support Services, Avondale Business Center
 <br/>
 <br/>
 Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.
 <br/>
 <br/>
 The RN-Clinic/Call Center is responsible for provision and management of patient care in a clinical area for specific age and patient populations. The RN-Clinic/Call Center delivers care to patients utilizing the nursing process of assessment, planning, intervention, implementation, and evaluation and works within codes of practice and professional guidelines. The RN-Clinic/Call Center is responsible for accurately and efficiently triaging the telephone calls that are received from patients, their caregiver, relatives and other members of the healthcare team. This involves prioritizing patients&rsquo; health problems according to their urgency, educating/advising patients, scheduling appointments and making safe, effective clinical decisions under the direction of the patients&rsquo; physician.
 <br/>
 <br/>
 <strong>
  Position Requirements
  <br/>
  <br/>
 </strong>
 EDUCATION AND EXPERIENCE:
 <br/>
 <br/>
 Required: Degree from an accredited school of professional nursing. A minimum of one year clinical experience. General knowledge of payor-specific or medical specialty billing. Good written and verbal communication skills. Basic computer skills. Must possess excellent Customer Service Skills.
 <br/>
 <br/>
 Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math &amp; bookkeeping skills; (5) possess exceptional telephone &amp; customer service skills; and (5) be knowledgeable of English grammar &amp; punctuation.
 <br/>
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 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 LICENSE, CERTIFICATION AND/OR REGISTRATION:
 <br/>
 <br/>
 Required: Current Alabama RN license.
 <br/>
 <br/>
 TRAITS &amp; SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one&rsquo;s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
 <br/>
 <br/>
 UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
</div>


RN-Clinic Nurse/Call Center - Support Services

Tarsil Systems (Pvt.) Ltd.

<p><b>About the Role</b></p><p>We are hiring a high-energy, results-driven Call Support &amp; Lead Conversion Specialist who enjoys talking to customers and turning opportunities into success. You will be connecting with warm leads who sign up through our social media ads and start a free trial of our software.</p><p>This role is perfect for someone who loves communication, follow-ups, and converting interested users into active customers.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Contact warm leads who register through our ads.</li><li>Ensure users complete their signup successfully.</li><li>Build strong relationships through confident communication.</li><li>Guide customers and share training resources.</li><li>Conduct smart follow-ups to keep users engaged.</li><li>Identify highly interested prospects and qualify them.</li><li>Maintain call records and provide performance updates to the Team Lead.</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Excellent communication and persuasion skills.</li><li>Strong confidence in handling customer conversations.</li><li>Target-oriented and self-motivated personality.</li><li>Ability to build trust quickly with customers.</li><li>Basic understanding of mobile apps and online platforms.</li><li>Experience in tele-sales, call center, or customer support is highly preferred.</li></ul><p><b>What You Get</b></p><ul><li>Competitive salary + performance incentives.</li><li>Growth opportunities into senior sales roles.</li><li>Professional training and skill development.</li><li>Supportive and fast-growing work environment.</li></ul><p><b>About Tarsil:</b></p><p>Tarsil is a Private Limited Company with a rapidly growing SaaS platform that helps businesses manage deliveries, sales, inventory, and operations.</p><p><b>Job Type:</b> Full-Time (On-Site)</p><p><b>Experience Required:</b> Minimum 1 Year</p><p><b>Company Name:</b> Tarsil Systems Private Limited</p><p><b>Location:</b> Arfa Software Technology Park, Lahore</p><p><b>Website:</b> https://tarsil.pk</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs150,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have experience in call center, tele-sales, or customer support roles? Please briefly describe your experience.</li><li>How comfortable are you with making daily outbound calls to new leads?</li></ul><p>(Options: Very Comfortable / Somewhat / Not Comfortable)</p><ul><li>Have you ever converted a lead into a paying customer? If yes, briefly explain your approach.</li><li>How do you usually manage follow-ups with multiple leads to ensure none are missed?</li></ul><p>Work Location: In person</p>

Call Support & Lead Conversion Specialist

Northwest Bank

<div>NY0705 NY Region Business Office, PA0740 Erie Contact Center<div></div><div><br>
Job Description</div><div><div>
Job Description</div></div><div><div><div><div><div><div><div><div><div><div>
As a Loan Support Specialist within the Contact Center, you will be part of team of exceptional customer service professionals that are dedicated to providing exceptional service our customers. As a trusted support partner, the specialist will provide support to internal/external customers with regards to all retail loan products (mortgage. equity, consumer, indirect and credit card). This position works to achieve monthly call quality performance while educating clients on products and services. This position is eligible for a shift differential.</div><div></div><div>
Essential Functions:</div><ul><li>Provide support to internal and external customers with a broad range of loan support questions and issues. These interactions may occur across multiple delivery channels.</li><li>Embody a strong client experience culture, ensuring that you deliver exceptional service in each and every interaction.</li><li>Deliver best-in-class customer experience to both internal and external customers while achieving service levels, quality standards, and designated performance targets.</li><li>Resolve complex customer service issues, provide recommendations on appropriate solutions while utilizing a first call/contact resolution approach.</li><li>Support new employee training as a coach/mentor to newly hired team members.</li><li>Maintain strong levels of attention to detail while completing assigned tasks.</li><li>Work extended hours and weekends on a rotating basis to provide support to internal and external customers.</li><li>Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>Work as part of a team</li><li>Work with on-site equipment</li></ul><div></div><div>
Knowledge. Skills, &amp; Abilities:</div><ul><li>Ability to establish effective working relationships among team members and participate in solving problems and making decisions Working</li><li>Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Working</li><li>Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Working</li><li>Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information</li><li>Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas</li></ul><div></div><div>
Qualifications:</div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div>
Education:</div><div>
High School Diploma, Associate's Degree, or equivalent preferred</div><div></div><div>
Work Experience:</div><div>
2-3 Years Internal/External customer service experience preferred</div><div>
2-3 Years Bank or financial services experience preferred</div><div></div><div>
The pay range for this position is generally $16.00 to $17.50 per hour. Shift differentials are provided for hours worked outside of standard office operations. Actual pay is based on various factors including but not limited to the successful candidate&rsquo;s experience, skills, and knowledge. Benefits are also available.</div><div></div><div>
#LI-EB1</div></div></div></div></div></div></div></div></div></div><div></div><div><br>
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div></div>

Contact Center Loan Support Specialist

Magnatec Systems Private Limited

<p><b>Job Description</b><br/>We are seeking a confident and results-driven <b>Cold Calling Agent</b> with experience in outbound calling and a basic understanding of ERP systems. In this role, you will connect with potential and existing clients, introduce services, handle inquiries, and provide initial assistance related to ERP features. You will play an important role in building client relationships, generating interest, and ensuring a professional customer experience.</p><p><b>Key Responsibilities</b></p><ul><li>Conduct outbound cold calls to potential and existing clients in a professional manner</li><li>Introduce products and services clearly and effectively</li><li>Respond to client inquiries and provide accurate information</li><li>Offer first-level assistance for basic ERP-related questions</li><li>Maintain detailed records of calls, conversations, and outcomes</li><li>Coordinate with internal teams for technical or complex concerns</li><li>Follow up with prospects and clients to maintain engagement</li></ul><p><b>Requirements</b></p><ul><li>Minimum <b>2 years of experience</b> in cold calling, telesales, or call center roles</li><li>Strong verbal communication and persuasion skills</li><li>Basic knowledge of ERP systems and business processes</li><li>Ability to remain professional, confident, and composed during calls</li><li>Familiarity with CRM or calling tools and basic computer skills</li><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred)</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Cold Calling-ERP Support

Signal Financial Federal Credit Union

<div><p><b>Digital Member Support Rep I (Call Center Hybrid Position)</b></p><p>
Signal Financial is a progressive and growing Credit Union with over 18,000 members and more than $377+ million in assets. We are committed to building a new way of banking for our current and future members in the Washington Metro area. Our goal is to be a progressive multi-billion-dollar financial institution by re-inventing the way we operate, particularly when it comes to enhancing the membership experience. We aim to do this by being innovative, creative, and nimble in offering distinctive products and services.</p><p><b>
Position Description</b></p><p>
Communicate with existing and potential members regarding their Credit Union needs. Provide members with relevant and accurate information regarding Credit Union products and services. Meet member needs by resolving complicated operational issues, referring appropriate products and services, and answering questions. Act as a liaison between members and departments. Complete various departmental operational tasks.
</p><p><b>Position Responsibilities</b></p><ul><li>
Member Assistance - Communicates with members in a courteous, professional and pleasant manner at all times; through various eServices including but not limited to video, secure message, email, chat and phone. Assist members with inquiry resolution at first contact. Researches and resolves routine member questions. Refers members to digital member supervisory personnel or other departments as needed. Identify cross-sell and referral opportunities to enhance members' relationships with credit union.</li><li>
After Interaction Work/Member and Department Records - Complete after interaction work accurately and efficiently. Maintain member account information on core system. Assure that appropriate records are maintained and required reports are prepared. Provide necessary reports to appropriate manager or departments.</li><li>
Department Liaison - Act as a liaison between members and other credit union departments to achieve needed resolution for the member. Complete various operational tasks including but not limited to online account opening, loan applications, payment processing and bill pay activities. Participate in special projects within the department and organization as requested.</li><li>
Job Knowledge - Continually increase and refine knowledge of credit union products, services and operations. Participate in various training activities including webinars and online courses. Share information with DMS team to increase team and knowledge.
</li><li>Other duties as assigned</li></ul><p><b>
Position Requirements
</b></p><ul><li>High School diploma or equivalent required. Associates degree or higher equivalent preferred
</li><li>One year to two years of customer/member service work experience.
</li><li>Previous contact center experience helpful.</li><li>
Will be required to work periodic Saturdays to provide coverage while branches are open</li><li>
Excellent verbal and written communication skills</li><li>
Professional eServices manner</li><li>
Ability to work in a high volume environment</li><li>
Ability to manage multiple projects</li><li>
Good organizational skills</li><li>
Significant level of trust, confidentiality, tact and diplomacy are required</li><li>
Strong attention to detail</li><li>
Proficiency with MS Office including Outlook, WordExcel. Experience with our core system preferred</li></ul><p>
The list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem as necessary.<br>
<br>
We are proud to be an Equal Employment Opportunity (EEO). Signal Financial Federal Credit Union does not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.</p></div>

Call Center Hybrid Position - Digital Member Support Rep

<div><p><b>Join DHL Express UAE &ndash; The World&rsquo;s Most International Company</b></p>
<p>Would you like to be part of the most international company in the world? A company that has been connecting people and businesses across borders since 1969 and operates in more than 220 countries and territories?</p>
<p>At <b>DHL Express UAE</b>, we&rsquo;re not just delivering packages&mdash;we&rsquo;re delivering promises, possibilities, and progress. As a proud member of the <b>DHL Group</b>, we pioneer cross-border express shipping and play a vital role in connecting the UAE to the world.</p>
<p>Whether it's supporting global trade or making someone&rsquo;s day with a personal delivery, every role at DHL Express makes a difference. If you're passionate about logistics, innovation, and being part of a purpose-driven team&mdash;then this is your sign.</p>
<p>Don&rsquo;t just work. <b>Belong. Grow. Thrive.</b></p><div><b><br>
Join our incredible journey at DHL Express UAE.</b></div><div></div><div><b><br>
Job Purpose:</b></div><div></div><div><br>
The Call Centre Advisor is responsible for answering customer calls and inquiries ensure customers bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value added services.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div><ul><li>
To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications
</li><li>Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
</li><li>Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, account facilities, etc) during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL. This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections or reservations (if any) and closing the transaction by successfully securing their purchase of the offered services.
</li><li>To effectively respond to all customer enquiries regarding DHL&rsquo;s services, by consistently and confidently providing customers with accurate information on prices, transit times, customs paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays), straight forward account and sales questions. To lodge a trace when necessary ensuring that the customer receives service from Customer care regarding their issue.
</li><li>Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.
</li><li>Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers&rsquo; expectations without compromising DHL&rsquo;s position by over-committing to customers , or being unrealistic in what is offered.
</li><li>Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.
</li><li>Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL&rsquo;s values at all times.
</li><li>Undertake any other related tasks or responsibilities as reasonably directed or required.
</li><li>Highlight areas for improvement with suggested solutions to improve DHL&rsquo;s procedures, technology and service to positively enhance our customers&rsquo; experience with DHL.</li></ul></div><div></div><div><b><br>
Requirements:</b></div><br>
<p></p><ul><li>
 Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries</li><li>
 Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone</li><li>
 Excellent interpersonal skills and relates well with a wide range of people/customers
</li><li> Experience in resolving straight forward customer conflict</li><li>
 Demonstrated excellent attention to detail</li><li>
 Demonstrated ability to work effectively as part of a busy team</li><li>
 Basic computer skills including the ability to navigate around a computer</li><li>
 Ability to work flexible rostered hours, including scheduled breaks</li><li>
 Working knowledge of Microsoft Office</li><li>
 Tolerance for stress in a fast paced working environment</li></ul><p></p><div><p><br>
Desirable</p></div><ul><li>
Previous call center experience is a must</li><li>
Previous experience of telephone and/or electronic order booking systems
</li><li>Demonstrable success in achieving targets through selling services and products</li><li>
High school certificate</li></ul></div><div></div>

Call Center Advisor

Bayut.com

<div>
 <p>
  Bayut &amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
 </p>
 <p>
  As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 </p>
 <p>
  As a call support executive, you will be the first point of contact for the company. You will handle the flow of calls through the business and ensure that all calls are attended and answered, providing support &amp; information to the clients in a professional manner.
 </p>
 <p>
  <strong>
   In this role, you will:
  </strong>
 </p>
 <ul>
  <li>
   Handle all inbound calls from clients &amp; customers
  </li>
  <li>
   Identify the needs of the customer or client, resolve issues where possible and provide solutions
  </li>
  <li>
   Direct the calls or take messages and pass it on to the relevant teams
  </li>
  <li>
   Ensure customer satisfaction by providing professional call support
  </li>
  <li>
   Maintain &amp; keep a log of all the incoming calls and analyse data
  </li>
  <li>
   Any other task assigned by the management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A secondary education is required
  </li>
  <li>
   Proven working experience in a front office handling receptionist or customer support responsibility
  </li>
  <li>
   At least 2 years of experience within the UAE
  </li>
  <li>
   Proficient with Microsoft Office Suite and using MAC
  </li>
  <li>
   Bilingual (English &amp; Arabic)
  </li>
  <li>
   Solid communication skills both written and verbal
  </li>
  <li>
   Ability to be resourceful and proactive in dealing with issues that may arise
  </li>
  <li>
   Ability to organise, multitask, prioritise and work under pressure
  </li>
  <li>
   Professional attitude and appearance
  </li>
  <li>
   Friendly and well spoken
  </li>
  <li>
   Customer service attitude
  </li>
  <li>
   A can-do and flexible approach
  </li>
  <li>
   Can perform under pressure and operate in a fast pace environment
  </li>
  <li>
   Strong collaborative skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A fast paced, high performing team
  </li>
  <li>
   Multicultural environment with over 60 different nationalities
  </li>
  <li>
   Competitive Tax-free Salary
  </li>
  <li>
   Comprehensive Health Insurance
  </li>
  <li>
   Annual Air Ticket Allowance
  </li>
  <li>
   Employee discounts at multiple vendors across the emirates
  </li>
  <li>
   Rewards &amp; Recognitions
  </li>
  <li>
   Learning &amp; Development opportunities
  </li>
 </ul>
 <p>
  Bayut &amp; dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 </p>
 <p>
  #UAEbayut
 </p>
</div>


Call Support Executive (Arabic Speaker)

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