call center support consultant

Traxen

<p><b>About Us:</b></p><p>Traxen is a rapidly growing mobility technology company focused on bringing intelligent automation to commercial vehicles. Our flagship product, iQ-Cruise&reg;, delivers cutting-edge AI-powered adaptive cruise control to improve fuel efficiency, safety, and the overall driving experience.</p><p><b>Position Summary:</b></p><p>We are seeking a proactive and personable <b>Call Center Specialist</b> to join our Driver Engagement Team. In this role, you will be responsible for outbound and inbound calls to commercial truck drivers to support onboarding, provide product guidance, collect feedback, and ensure a smooth and positive experience with Traxen's technology.</p><p><b>Key Responsibilities:</b></p><ul><li>Make outbound calls to commercial drivers to onboard them to Traxen&rsquo;s iQ-Cruise&reg; platform.</li><li>Answer inbound calls from drivers to assist with questions, troubleshoot issues, and provide support.</li><li>Clearly explain product features and benefits in a way that is friendly, engaging, and easy to understand.</li><li>Collect feedback from drivers about their experience and escalate issues or insights to internal teams.</li><li>Maintain accurate call logs, customer records, and follow-up tasks using internal systems.</li><li>Collaborate with the operations and engineering teams to resolve issues and improve the driver experience.</li><li>Meet performance goals including call volume, satisfaction ratings, and timely follow-ups.</li><li>Assist with administrative tasks such as office cleaning, supply purchasing and bill payment.</li></ul><p><b>Qualifications:</b></p><ul><li>High school diploma or equivalent required; associate or bachelor&rsquo;s degree is a plus</li><li>Ideally 1+ years of experience in a call center or customer service role, with a technical or transportation product.</li><li>Excellent verbal communication skills with a calm, empathetic, and professional tone.</li><li>Ability to explain technical concepts in simple terms.</li><li>Proficient with CRM systems, call center software, and Microsoft Office/Google Suite.</li><li>Highly organized with strong attention to detail.</li><li>Experience or familiarity with the commercial trucking industry is a plus.</li></ul><p><b>Why Join Us?</b></p><ul><li>Be part of an innovative company redefining the future of transportation.</li><li>Work with a supportive and mission-driven team.</li><li>Opportunities for growth and development in a fast-paced environment.</li></ul><p>Job Type: Part-time</p><p>Schedule:</p><ul><li>Monday, Tuesday, and Thursday 9am-3pm</li><li>Ability to be switched to full-time salaried employee with benefits depending on if we find the right fit</li></ul><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: $16.00 - $20.00 per hour</p><p>Expected hours: 15.0 &ndash; 20.0 per week</p><p>People with a criminal record are encouraged to apply</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Call center: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Call Center Agent and Admin Support

OneTouch Direct

<div><p>Step up your career with <b>OneTouch Direct</b> as a <b>Call Center Sales and Business Support Representative</b> for Verizon! Since 1998, OneTouch Direct has been delivering unparalleled contact center solutions, partnering with Fortune 500 companies to provide exceptional products and services.</p><p></p><p>
In this role, you will be the vital link between Verizon and its customers, combining sales expertise with top-notch business support. Your mission is to create outstanding customer experiences while driving sales and efficiently handling business support tasks.</p><p></p><p><b>
Key Responsibilities:</b></p><ul>
<li>Engage customers via inbound and outbound calls, promoting Verizon products and services to meet their specific needs.</li>
<li>Provide comprehensive business support by resolving customer inquiries and troubleshooting issues promptly and effectively.</li>
<li>Collaborate with team members and other departments to ensure smooth service delivery and customer satisfaction.</li>
<li>Maintain accurate records of customer interactions in CRM systems and track sales activities.</li>
<li>Identify sales opportunities and apply consultative selling techniques to maximize revenue.</li>
<li>Work proactively to contribute to process improvements that enhance customer experiences.</li><br>
</ul><br>
<br>
<b>Requirements</b><br>
<ul>
<li>High school diploma or equivalent required; additional education is a plus.</li>
<li>Minimum 1 year experience in sales and/or business support, preferably within a call center environment.</li>
<li>Exceptional communication and interpersonal skills, with a friendly and professional phone demeanor.</li>
<li>Strong problem-solving abilities and ability to manage multiple tasks efficiently.</li>
<li>Familiarity with CRM software and call center tools preferred.</li>
<li>Ability to work well independently and as part of a team in a fast-paced environment.</li>
<li>Detail-oriented with excellent organizational skills.</li>
<li>Customer-focused mindset with a passion for delivering outstanding service.</li><br>
</ul><br>
<br>
<b>Benefits</b><br>
<ul>
<li><b>Full-Time Hours</b>: 40 hours per week schedule</li>
<li><b>GREAT Earning opportunities</b>: Competitive hourly pay PLUS uncapped commissions paid out weekly!
</li><li><b>6 checks per month:</b> Weekly bonus payouts plus bi-weekly hourly paychecks! &middot;</li>
<li><b>Supportive Environment:</b> Classroom training, plus ongoing support for your success!</li>
<li><b>Great workplace:</b> Daily and weekly incentives to create a fun, competitive, and rewarding environment!</li>
<li><b>Benefits</b>: Health Care Plan (Medical, Dental &amp; Vision)</li>
<li><b>Culture</b>: Diverse, welcoming culture with Employee Resource Groups</li>
<li><b>Referrals</b>: Refer a friend and earn up to $2,000 per person!</li></ul></div>

Call Center Sales and Business Support Representative - Verizon

Tenet Healthcare

<div><div>Embark on a rewarding career with <b>Detroit Medical Center Shared Services</b>. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.</div><div><b><br>
Benefits Statement</b></div><div>
At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That&rsquo;s why we offer more than a job &ndash; we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
<br>
<ul><li>Medical, dental, vision, and life insurance</li><li>401(k) retirement savings plan with employer match</li><li>Generous paid time off (PTO)
</li><li>Career development and continuing education opportunities
</li><li>Health savings accounts, healthcare &amp; dependent flexible spending accounts</li><li>Employee Assistance program, Employee discount program</li><li>Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder &amp; childcare, auto &amp; home insurance.
</li></ul></div><p>Note: Eligibility for benefits may vary by location and is determined by employment status
</p><p><b>Job Summary</b></p><p>
Under general direction and according to established policies and procedures, answers incoming calls and initiates outbound calling for the assigned department to include physician/program/patient satisfaction surveys and pre-appointment/scheduling reminders.
</p><p><b>Responsibilities</b></p><p>
Provides tele-health services including, but not limited to, physician, diagnostic, program appointment scheduling, physician specialty consult line requests and educational classes/seminar schedules.</p><p>
Responds to inquiries and/or refers the caller to the appropriate physician, department or program based on information provided by the caller.
</p><p>Identifies calls of a serious/urgent nature and directs them to an urgent/emergent care environment or Triage function as appropriate. Interprets customer needs and utilizes a computerized database to assist in arranging for resources to achieve customer satisfaction.</p><p>
Utilizes existing database marketing identifiers as a tool to aid the patient in more effectively achieving quality of life through enhanced/managed care assistance by properly identifying related support programs and treatment options.</p><p>
Collects and verifies all necessary demographic insurance and related data. Verifies insurance coverage and benefit levels, obtains and analyzes necessary authorizations and referrals, and calculates estimated patient liability for call transactions.</p><p>
Explains how to complete appropriate forms to patient and/or family to ensure the necessary consent forms and patient signatures are obtained. Provides financial counseling services to assist patients in identifying and obtaining payment sources. Completes charge entry, reviews, monitors and reconciles patient accounts to ensure accurate billing production.
</p><p>Ensures compliance with third party payor requirements. Reconciles and corrects user specific reports.
</p><p>Establishes and maintains contacts with DMC representatives and physicians office staff in order to become familiar with their needs and concerns through the Physician Liaison Program.
</p><p>Generates database, word processing and spreadsheet marketing reports. Maintains patient service records and conducts routine database profile updates, data management/accuracy audits, and inter-departmental synchronizing of frequently changing information.
</p><p>Participates with other members of the department in continuous quality improvements that lead to achieving and sustaining high levels of customer satisfaction.
</p><p>Acts as a community liaison through participation in DMC sponsored health initiatives.<br>
</p><br>
<br>
<b>Qualifications:</b><p><br>
1. High school diploma or equivalent. Two to five years of college level course work and/or related experience in health care field preferred.</p><p>
2. Two years of experience with direct patient and/or physician contact in a clinical or administrative setting, or at least one year of experience with direct patient and/or physician contact in a clinical or administrative setting working with the same software program and customer base as the DMC Call Center.</p><p>
3. Two to five progressive years of work experience in insurance, medical record, billing or related area preferred.
</p><p><b>Facility Description</b></p><div>
The <b>Detroit Medical Center (DMC)</b> is a nationally recognized health care system that serves patients and families throughout Michigan and beyond. A premier healthcare resource, our mission is to help people live happier, healthier lives. The hospitals of the Detroit Medical Center are the Children's Hospital of Michigan, Detroit Receiving Hospital, Harper University Hospital, Hutzel Women's Hospital, the DMC Heart Hospital, Huron Valley-Sinai Hospital, the Rehabilitation Institute of Michigan and Sinai-Grace Hospital.</div><div>
</div><div>DMC's 150-year legacy of medical excellence and service provides patients and families world-class care in cardiovascular health, women's services, neurosciences, stroke treatment, orthopedics, pediatrics, rehabilitation, organ transplant and other general and specialty services.</div><div>
DMC is a key partner in Detroit's resurgence, which continues to draw national and international attention. A dedicated corporate citizen with strong community ties, DMC is one of the largest and most diverse employers in Southeast Michigan.<br>
</div><p><b>EEO Statement</b></p><p>
Employment practices will not be influenced or affected by an applicant&rsquo;s or employee&rsquo;s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.
</p><p>Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.</p><p>
Tenet participates in the E-Verify program. Follow the link below for additional information.</p><p>
E-Verify: http://www.uscis.gov/e-verify</p><p>
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations</p><div>
<div><b>
JOB: </b></div>Clerical/Office Support
</div><div><div><b>PRIMARY LOCATION: </b></div>Detroit, Michigan
</div><div><div><b>FACILITY: </b></div>Detroit Medical Center Shared Services
</div><div><div><b>JOB TYPE: </b></div>Full Time
</div><div><div><b>SHIFT TYPE: </b></div>Day
</div>
<p>Employment practices will not be influenced or affected by an applicant&rsquo;s or employee&rsquo;s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.<br>
Tenet participates in the E-Verify program. Follow the link below for additional information.<br>
E-Verify: http://www.uscis.gov/e-verify<br>
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.
</p>
2606000788</div>

Call Center Advisor - Health Acess Center

Qatar National Bank

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>29-Jul-2028
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent is mainly responsible assisting the Manager Card Center Customer Service to achieve the set objective and to provide efficient, friendly and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders &amp; merchants the use of latest technologies (viz. chip card, contactless, mobile payments).</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Act as a problem solver for cardholder and merchant by liaising the activities between branches and operations.</li><li>Assist the Manager in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.</li><li>Provide training to Customer Care Centre, Branches and DSA&rsquo;s.</li><li>Recommend change in card processing process to improve customer services, reduce customer complaints and increase satisfaction level.</li><li>Implements KPI&rsquo;s and best practices for Senior Associate, Card Center Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Responsible for sensitizing the department to the needs of the customer and lead the customer focus initiative in the entire department.
</li><li>Negotiate and finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.</li><li>Enhance relationships with VISA and MasterCard and other brand affiliates (including alliance partners for reward programs).</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Responsible for resolving all customer queries related to card issuing or acquiring business.</li><li>Avoid delay in responding to customers&rsquo; requests/call</li><li>Carry out mystery shopping on competitor card products.</li><li>Update comparative pricing structure for all Banks issuing cards in Qatar.</li><li>Making sure that credit cardholders statements are delivered on time.</li><li>Resolve the queries related to non-receipt of card statements.</li><li>Ensure that timely delivery of e-statements for cardholders.</li><li>Ensure that every cardholder receives SMS service.
</li><li>Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group&rsquo;s executive management.</li><li>Conduct reviews of the various card products in use at periodic intervals and provide a feedback on their performance to the Head of Cards.</li><li>Monitor and manage the day-to-day relationships with external Direct Sales Agents (DSAs).
</li><li>Hold meetings with direct reports and assess their performance/ address their concerns as well as the Department&rsquo;s overall performance on a regular basis.</li></ul><p>
- Lead the benchmarking process to determine the Group&rsquo;s standing vis-&agrave;-vis its competitors and give the Group a competitive edge in the credit cards business.
</p><ul><li>Handle queries regarding requests for new/ renewed cards not yet issued received from branches/ other units or directly from the customers.</li><li>Ensure consistent delivery of customer satisfaction and problem resolution, either directly by card center staff of through liaison with other departments.</li><li>Monitor performance against the agreed TAT as specified in internal SLAs
</li></ul><p></p><p><b>D. Learning &amp; Knowledge:</b></p><ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>College Diploma</li><li>OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Senior Associate Card Center Customer Service

Mount Sinai Health System

<div><b>Description</b><p>
Performs secretarial and general office support involving word processing, typing, telephone reception, mail distribution and record and file maintenance. Typically services are provided for an assigned department, care center or nursing unit.</p><b><br>
Responsibilities</b><p>
1. Answers telephone, screens callers, relay messages and greets visitors.</p>
<p>
2. Opens, sorts and prioritizes mail. Picks up and delivers materials as required.</p>
<p>
3. Maintains records through filing, retrieval, retention, storage, coding, updating and destruction.</p>
<p>
4. Types routine correspondence, memos, reports, minutes and other documents from dictation or handwritten copy. Proofreads typed materials and makes corrections, as needed.</p>
<p>
5. May screen and schedule patient appointments, schedule referrals of special testing or doctors visits, and keep record of patient billing for submission.</p>
<p>
6. Makes travel, accommodation and/or transportation arrangements.</p>
<p>
7. Schedules and maintains calendar for meetings and/or appointments.</p>
<p>
8. Responds to inquiries for information according to established policies. Delete Item From List</p>
<p>
9. Gathers, assembles and categorizes data for general information purposes and special reports.</p>
<p>
10. May process check requests and expense reimbursements.</p>
<p>
11. Performs other related duties as necessary.</p><b><br>
Qualifications</b><ul>
<li>Associate Degree in secretarial science, Secretarial School diploma or High School Diploma/GED plus one year of related experience</li>
<li>1 year of related experience</li>
</ul><br>
<b>Employer Description</b><p><b>
Strength through Unity and Inclusion</b></p>
<p>
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.</p>
<p>
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.</p>
<p><b>
About the Mount Sinai Health System:</b></p>
<p>
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.</p>
<p><b>
Equal Opportunity Employer</b></p>
<p>
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.</p><p><b><br>
Compensation</b></p><p>
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $18.0353 - $25 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</p></div>

Offsite Administrative Support- Call Center, Hicksville, Long Island, New York, Full Time, Days

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Call Center Agent and Admin Support

Call Center Sales and Business Support Representative - Verizon

Call Center Sales and Business Support Representative - Verizon

Call Center Advisor - Health Acess Center

Senior Associate Card Center Customer Service

Offsite Administrative Support- Call Center, Hicksville, Long Island, New York, Full Time, Days

Offsite Administrative Support- Call Center, Hicksville, Long Island, New York, Full Time, Days