call center support representative

Half Price Packaging PVT Ltd

Position: Call Center Representative Location: Gulberg 3, Lahore (Night Shift &ndash; US Campaign)About the RoleWe are hiring Call Center Representatives to join our team for international (US-based) campaigns. The ideal candidate should have excellent English communication skills, a customer-focused attitude, and the ability to handle calls confidently.Key Responsibilities<ul><li>Handle inbound and outbound calls professionally.</li><li>Provide information about products/services and resolve customer queries.</li><li>Maintain customer records and update CRM systems.</li><li>Achieve daily/weekly/monthly sales or support targets.</li><li>Deliver excellent customer service and build client relationships.</li></ul>Requirements<ul><li>Good English communication (verbal &amp; written).</li><li>Call center experience preferred (freshers may also apply).</li><li>Ability to work in night shift (US timings).</li><li>Target-oriented, confident, and team player.</li></ul>Perks &amp; Benefits<ul><li>Competitive basic salary + incentives.</li><li>Professional growth opportunities.</li><li>Friendly work environment.</li></ul>Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Representative

AL FARAH GROUP OF COMPANIES

We are looking for Call Center RepresentativeJob summary: As a Call Center Representative, your responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the organization&rsquo;s products or services.Duties and Responsibilities:<ul><li>Answering phones from customers professionally and responding to customer inquiries and complaints.</li><li>Researching required information using available resources.</li><li>Handling and resolving customer complaints regarding product sales to customer service problems.</li><li>Providing customers with the organization&rsquo;s service and product information.</li><li>Processing forms, orders, and applications requested by the customers.</li><li>Identifying, escalating priority issues, and reporting to the high-level management.</li><li>Routing inbound calls to the appropriate resources.</li><li>Following up complicated customer calls where required.</li><li>Completing call notes and call reports as necessary.</li><li>Obtaining and evaluating all relevant data to handle complaints and inquiries.</li><li>Recording details of comments, inquiries, complaints, and actions taken.</li><li>Upselling products to customers</li></ul>Requirements:Nationality: Arabic Nationalities OnlyEducation: High School / Diploma / BachelorLanguages: Arabic (Native) &amp; English ( Advanced)Experience:<ul><li>Call Center or customer service: minimum 1 year (Preferred)</li><li>Preferred Own visa only</li><li>Preferred Abu Dhabi candidates</li></ul>Job Type: Full-time, ContractJob Types: Full-time, ContractApplication Question(s):<ul><li>Do you have your owned VISA?</li></ul>Experience:<ul><li>min: 1 year (Required)</li></ul>

Experts Communication

Experts Communication is looking for a Call Center Representative to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Apply Now: https://expertscommunication.net/job-application?jt=Call-Center-Representative&amp;p=IndeedContact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months) Monthly company-paid dinners Annual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Superior Tech Solutions (Private) Limited

Superior Tech Solutions Pvt Ltd is a world-class digital marketing agency with over 25 years of experience. We work towards improving the digital presence of our clients through our digital marketing services in the US. Our team is dedicated to amplifying your brand by handling every aspect of your digital strategy. Joining us means being part of a dynamic team committed to excellence in the digital marketing industry.Role Description This is a full-time on-site role for a Call Center Representative, located in Lahore. The Call Center Representative will be responsible for handling inbound and outbound customer calls, resolving customer inquiries, providing high-quality customer service, and ensuring customer satisfaction. The role also involves accurately documenting customer interactions, collaborating with other team members for problem resolution, and maintaining up-to-date knowledge of company products and services.Qualifications<ul><li>Experience in Customer Service, Customer Support, and ensuring Customer Satisfaction</li><li>Strong Interpersonal Skills and ability to communicate effectively</li><li>Proficiency in Computer Literacy and using software relevant to the role</li><li>Excellent problem-solving skills and attention to detail</li><li>Ability to work in a fast-paced environment</li><li>Previous experience in a similar role is a plus</li><li>Bachelor's degree in a related field is preferred</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs65,000.00 per monthWork Location: In person

Experts Communication is looking for a Contact Center Representative (CSR) to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35,000 - 55,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Contact Center Representative

Toby's Estate Coffee Roasters

Job Summary: We are seeking a dedicated and customer-focused Call Center Representative to join our team. The role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction while maintaining a high level of professionalism.Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries promptly and professionally.</li><li>Make outbound calls to follow up with customers or provide required information.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer complaints and escalate complex issues to the appropriate department.</li><li>Maintain detailed and accurate records of customer interactions in the system.</li><li>Meet individual and team performance targets (e.g., call handling time, resolution rate).</li><li>Handle customer feedback with patience and empathy.</li><li>Collaborate with colleagues and other departments to improve customer service.</li><li>Adhere to call center policies, procedures, and quality standards.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in a call center or customer service role is preferred.</li><li>Strong communication skills in [English/Arabic or both as required].</li><li>Good problem-solving and conflict-resolution skills.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li><li>Positive attitude, patience, and empathy when dealing with customers.</li></ul>Education &amp; Experience:<ul><li>High school or equivalent (Bachelor&rsquo;s degree preferred).</li><li>Prior customer service or call center experience is an advantage.</li></ul>Work Conditions:<ul><li>Ability to work shifts, weekends, and holidays if required.</li></ul>Job Type: Full-time

Customer Service (Call Center)

NEXGN TECHNOLOGIES

Job Summary:We are seeking a Call Center Representative with excellent English communication skills (speaking, listening, and writing) and a strong foundation in Windows desktop support. The ideal candidate will handle customer calls, emails, and chat support with professionalism while also providing first-level technical support for Windows desktop-related issues.Key Responsibilities:<ul><li>Handle inbound and outbound calls with clarity, confidence, and professionalism.</li><li>Respond to customer inquiries via phone, email, and chat in fluent English.</li><li>Listen actively to customer concerns, provide accurate information, and resolve issues effectively.</li><li>Document all customer interactions in the CRM/ticketing system with proper grammar and clarity.</li><li>Provide first-level troubleshooting for Windows desktop issues, including:</li><li>User login problems</li><li>Software/application errors</li><li>Printer and peripheral setup</li><li>Network connectivity issues (basic troubleshooting)</li><li>Email and MS Office-related support</li><li>Escalate complex technical issues to higher-level support teams as needed.</li><li>Follow company communication protocols and maintain a high standard of customer service.</li><li>Meet performance metrics including response time, resolution time, and customer satisfaction scores.</li></ul>Required Skills &amp; Qualifications:<ul><li>Excellent English communication skills (speaking, listening, and writing).</li><li>Strong ability to comprehend and respond in neutral/accent-free English.</li><li>Good knowledge of Windows desktop support including installation, troubleshooting, and user support.</li><li>Familiarity with common tools such as MS Office, Outlook, and basic networking.</li><li>Ability to type and document customer issues accurately in English.</li><li>Strong problem-solving, multitasking, and time management skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Minimum Education: Bachelor&rsquo;s degree or Diploma in IT/Computer Science (preferred).</li><li>Experience:</li><li>Minimum 1&ndash;2 years in a customer service/call center environment.</li><li>Experience in IT helpdesk or Windows desktop support is a strong plus.</li></ul>Preferred Skills:<ul><li>Knowledge of remote desktop support tools (e.g., TeamViewer, AnyDesk, RDP).</li><li>Experience with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow).</li><li>Basic understanding of Active Directory, user account management, and ITIL processes.</li></ul>Work Conditions:<ul><li>Location: Rawalpindi, Khanna Pul</li><li>Shifts: Night shift (according to USA time)</li><li>Employment Type: Full-time</li></ul>Job Type: Full-timePay: Rs100,000.00 per monthWork Location: In person

Call Center Representative (English Communication + Desktop Support)

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Call Center Representative

Call Center Representative

Call Center Representative

Call Center Representative

Contact Center Representative

Customer Service (Call Center)

Call Center Representative (English Communication + Desktop Support)