call center support representative

Doctors Urgent Care Group

Job Overview We are seeking a dedicated and enthusiastic Call Center Representative to join our team. The ideal candidate will possess strong customer service skills and the ability to communicate effectively with clients. This role involves assisting customers with inquiries, providing information about our services, and ensuring a positive experience for every caller. A background in medical terminology or medical office experience is a plus, as you will be interacting with clients in the healthcare sector.Duties<ul><li>Answer incoming calls promptly and professionally, utilizing excellent phone etiquette.</li><li>Provide accurate information regarding services and assist customers with their inquiries.</li><li>Document customer interactions and maintain detailed records through data entry.</li><li>Analyze customer needs and offer appropriate solutions or escalate issues as necessary.</li><li>Utilize computerized systems to manage customer accounts and track interactions.</li><li>Maintain a high level of professionalism while handling sensitive medical information.</li><li>Collaborate with team members to improve service delivery and customer satisfaction.</li></ul>Requirements<ul><li>Proven experience in customer service of at least a year, preferably in a call center environment.</li><li>Excellent verbal communication skills in English.</li><li>Ability to analyze situations quickly and provide effective solutions.</li><li>Strong attention to detail and organizational skills.</li><li>A positive attitude, patience, and empathy when dealing with customers.</li></ul>Join our team as a Call Center Representative where you can make a difference by providing exceptional service to our clients!Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthExperience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Work Location: Remote

Call Center Representative(Female)

WEBDOC Medical Complex Kahuta

Customer Service Representative (CSR) - Evening Shift (6 days a week)Position Title: Customer Service Representative (CSR)Department: Customer Support / Call CenterReporting To: Team Lead / SupervisorShift Timing: 5:00 PM to 1:00 AMGeneral Duties:<ul><li>Inbound Calls Handling</li></ul>Attend incoming calls from customers and provide accurate information.Respond to customer queries promptly and professionally.Guide customers regarding available services, packages, and benefits.<ul><li>Services</li></ul>Provide information to customers regarding products and services.Handle queriesRecord customer interest and forward leads to the concerned department if required.<ul><li>Customer Assistance</li></ul>Listen actively to customer concerns and resolve issues effectively.Maintain politeness and professionalism during all interactions.Escalate unresolved issues to the supervisor/manager.<ul><li>Call Documentation</li></ul>Log all customer interactions in the system (CRM/Database).Ensure correct categorization of calls (service inquiry, information, complaint, etc.).Maintain daily call records and report to the team lead.<ul><li>Service Quality</li></ul>Follow company protocols, scripts, and compliance guidelines.Ensure timely response within defined service levels.Maintain high-quality customer interaction standards.<ul><li>Team Support</li></ul>Coordinate with fellow CSRs and team leads for smooth operations.Participate in training sessions to stay updated on services and policies.Provide feedback for improving customer service processes.&#9989; Key Skills Required:Excellent communication skills (verbal &amp; listening).Patience, empathy, and problem-solving ability.Basic knowledge of telecom and insurance products.Ability to work under pressure and handle high call volume.Job Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Call Centre Representative

Experts Communication

Experts Communication is looking for a Contact Center Representative (CSR) to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35,000 - 55,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements✔ Minimum 1 year of call center/customer service experience ✔ Strong verbal &amp; written communication skills ✔ Ability to handle objections and close sales confidently ✔ Self-motivated, target-driven, and eager to learn ✔ Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Contact Center Representative

The Address Investments

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
 
 
</div>

Call Center Customer Service Representative

OOP Technologies

Job Description: OOP Technologies is seeking a Call Center Agent with a strong background in digital services to join our expanding team. The ideal candidate will have 1&ndash;3 years of experience in customer support, telesales, or call center operations, along with a solid understanding of web development, SEO, and digital marketing solutions. This role requires excellent communication and sales skills to effectively engage clients, understand their needs, and promote our digital service offerings.Key Responsibilities:<ul><li>Conduct outbound calls to promote and sell digital services such as Web Development, SEO, and related digital solutions.</li><li>Build and maintain positive relationships with clients through professional communication.</li><li>Identify client needs and recommend suitable digital services aligned with their business goals.</li><li>Respond promptly to client inquiries and ensure timely follow-ups.</li><li>Handle objections and resolve customer concerns in a professional manner.</li><li>Assist clients in understanding service processes, project timelines, and deliverables.</li></ul>Qualifications:<ul><li>1&ndash;3 years of experience as a Call Center Agent, Telesales Representative, or Customer Support Executive (preferably within IT or digital services).</li><li>Strong understanding of web services, SEO, and digital marketing concepts.</li><li>Excellent spoken and written communication skills (English proficiency required).</li><li>Confident in persuasion, negotiation, and objection handling.</li><li>Strong problem-solving ability and a customer-focused mindset.</li><li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or a related field.</li></ul>Job Details:<ul><li>Job Type: Full-Time (On-site)</li><li>Work Hours: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Location: Iqbal Town, Lahore</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift?</li><li>What is your earliest possible joining date?</li></ul>Work Location: In person

Call Center Agent (Digital Services)

Deskfrnd

About the RoleWe are looking for a proactive and detail-oriented Call Center Agent &ndash; Customer Support Representative to join our operations team. Your primary responsibility will be scheduling UK-based security personnel, managing shift coverage, and providing professional support to both clients and security officers.This is a fast-paced role that requires excellent communication, organization, and multitasking abilities.Roster &amp; Shift Details<ul><li>Current Pattern: 4 days ON &rarr; 4 days OFF</li><li>Shift Duration: 12 hours per shift</li><li>Note: This is a full-time contract position, and shift timings or roster patterns may change in the future based on operational requirements.</li></ul>Key Responsibilities<ul><li>Schedule security guards for various UK sites using Parim or other scheduling tools</li><li>Handle inbound &amp; outbound calls, emails, and live queries</li><li>Manage last-minute shift changes, call-ins, and scheduling conflicts</li><li>Maintain accurate shift records, attendance logs, and notes</li><li>Provide professional support to clients and guards</li><li>Assist with recruitment and onboarding processes</li><li>Work collaboratively with team members to ensure smooth operations</li></ul>Requirements<ul><li>Minimum 1 year experience in customer service, call center work, or scheduling</li><li>Fluent English (verbal + written)</li><li>Strong multitasking, communication, and problem-solving skills</li><li>Experience with scheduling software (Parim knowledge is a plus; training provided)</li><li>Ability to work rotational shifts, weekends, and holidays</li></ul>Benefits<ul><li>Competitive salary + performance incentives</li><li>Full training &amp; development programs</li><li>Opportunities for long-term growth</li><li>Paid time off</li><li>Supportive and structured work environment</li></ul>Walk-In Interviews (Fast Hiring Process)We are conducting walk-in interviews for immediate hiring. Due to urgency, no telephonic interviews will be conducted.Candidates are encouraged to visit the office directly for a quick assessment and interview.Location: Allama Iqbal Town, Lahore Timings: 1:00 PM &ndash; 5:00 PM (Monday to Wednesday) Contact: +92 321 5424142Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Agent (Customer Support & Scheduling)

اورنچ مصر

<div>About the job Call Center Representative - Assiut
<div>Purpose of the job

Handling all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center.

The call center specialist is responsible to handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

Duties and responsibilities

<ul><li>Handle all incoming/outgoing calls of the call center.</li><li>
Provide follow up, occasional campaigns and call backs blended with normal inbound calls.</li><li>
Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.</li><li>
Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)</li><li>
Communicate with other Customer Care sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound &amp; Save Initiativesetc).</li><li>
Communicate with other departments all relevant customer inquiries if applicable.</li><li>
Achieve the requested staffed time on a daily basis to minimize lost call rate.</li><li>
Provide proper information to customers with complete and comprehensive understanding of Orange products and services.
</li><li>Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.</li><li>
Respect and apply company vision, mission and values.</li><li>
Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.</li><li>
Use available methods and tools to develop own skills.</li><li>
Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings.etc).</li><li>
Keep up-to-date with all the services and products provided by Orange.</li><li>
Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.</li><li>
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.</li></ul>

Job specification

Education

<ul><li>Bachelor's degree from a recognized university.</li></ul>

Experience

<ul><li>0-2 years of experience in the same function.</li></ul>

Skills and abilities

<ul><li>Very good English both spoken and written.</li><li>
Very good computer skills.</li><li>
Strong Customer Orientation.</li>
<li>Strong communication, listening &amp; interpersonal skills.</li><li>
Flexibility &amp; ability to work in a team.</li>
<li>Self-confident with professional behavior &amp; attitude.
</li><li>High sense of time management.</li></ul></div></div>

Call Center Representative - Assiut

Search 10000+ Call center support representative jobs near you this December. New roles added regularly across leading industries. Apply today.