call center support representative

Healthline Day Care Surgery

Healthline Day Surgery Center is a respected healthcare facility specializing in outpatient surgical care. We are seeking a dedicated Call Center Representative / Agent to join our team.Roles and Responsibilities:As a Call Center Representative / Agent at Healthline Day Surgery Center, your primary responsibilities will include:Patient Communication: Answering incoming calls promptly, providing accurate information about our services, and scheduling appointments efficiently.Patient Support: Assisting patients with pre-operative and post-operative instructions, addressing inquiries, concerns, or complaints professionally.Documentation: Maintaining accurate and organized patient records, ensuring data integrity.Collaboration: Working closely with healthcare providers and team members to ensure seamless patient interactions and a positive patient experience.Qualifications:To be successful in this role, you should possess:<ul><li>Arabic and english fluency is required</li><li>Strong communication skills, both verbal and written.</li><li>Exceptional customer service skills with a patient-oriented approach.</li><li>Ability to handle a high call volume and work effectively in a fast-paced environment.</li><li>Preferred, but not required: Knowledge of medical terminology and previous call center or customer service experience.</li></ul>Job Type: Full-timePay: From AED2,500.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Call center: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Call Center Agent / Customer Service Representative

Hickory Recovery Network

<div></div><div><div><div>Call Center Representative &ndash; Hickory Recovery Network</div><div>
Department: Admissions</div><div>
Direct Report To: Director of Admissions</div><div>
Job Type: Full-Time, 2nd Shift (3 -11pm), One weekend shift required</div><div></div><div> 
About the Role:</div><ul><li>
The Call Center Representative is an integral member of the Admissions team, functioning as the primary point of contact for prospective clients and referral partners. Under the immediate supervision of the Director of Admissions, the Call Center Representative will work to ensure the appropriate and timely conversion of direct inbound calls, emails, and other electronic referrals from outside providers. You'll work closely with other departments including Marketing, Medical &amp; Clinical, and Utilization Review. Extensive contact via phone and email are daily expectations in a fast-paced environment assisting those seeking addictions treatment in a residential setting.</li><li>
Casual work attire and shift differentials are available for some positions.</li></ul><div></div><div> 
Why Hickory Recovery?</div><div>
Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute challenges or dealing with co-occurring disorders. Our focus is on</div><ul><li>
Delivering personalized, top tier care that fosters healing and improves wellbeing</li><li>
Ensuring every individual has access to the best possible support and treatment</li></ul><div>
Our Mission is to provide high quality, acute care to adults struggling with mental health issues or mental health co-occurring disorders. It&rsquo;s Hickory&rsquo;s primary goal to offer expert treatment for all we serve.</div><div></div><div> 
What We Offer:</div><ul><li>
401k</li><li>
Dental insurance</li><li>
Flexible schedule</li><li>
Health insurance</li></ul></div><div><ul><li>
PTO</li><li>
Vision insurance</li><li>
Career development</li><li>
Mental health days</li><li>
Holiday pay</li></ul><div></div><div> 
Job Qualifications:</div><ul><li>
High School diploma or equivalency required.</li><li>
An ability to learn quickly, multi-task, and utilize effective communication skills.</li><li>
Positive demeanor and clear understanding of professional boundaries with clients.</li><li>
Ability to follow directives explicitly. Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.</li><li>
Dependability and punctuality are essential to this role.</li></ul><div></div><div> 
Key Responsibilities:</div><ul><li>
Maintain adherence to HIPAA compliance in ALL communication regarding clients in treatment.</li><li>
Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.</li><li>
Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.</li><li>
Minimum 1 year of employment as Call Center Representative I</li><li>
Not currently on any type of performance monitoring</li><li>
Maintains strict confidentiality of client information and records without exception.</li></ul></div><div><ul><li>
Clarity surrounding cultural sensitivity and professional boundaries.</li><li>
Attends all staff meetings and trainings as directed by supervisor.</li><li>
Review of incoming documentation to determine appropriate Level of Care</li><li>
Assist with training and development of new staff, and ongoing review of their work during probationary period as directed by Manager.</li><li>
Quality Review and coaching of Call Center Rep I performance</li><li>
May assist in monitoring and distribution of incoming referrals.</li><li>
May assist in development, testing, and implementation of new processes and procedures as directed by Manager.</li><li>
Assist with arranging transportation of clients through use of State-funded services and company driver.</li><li>
Additional duties as assigned by Director of Admissions.</li></ul><div></div><div> 
Compensation: Starting at $17.50</div><div></div><div> 
For more information: www.hickorytreatmentcenters.com</div></div></div>

Call Center Representative

Premio Travel and Tours

Job Description:We are looking for a friendly and customer-focused Call Center Representative to join our team. The ideal candidate will handle incoming and outgoing calls, assist customers with inquiries, provide information about products or services, and resolve any issues in a professional manner.Responsibilities:<ul><li>Answer and manage customer calls promptly and courteously</li><li>Provide accurate information about products, services, or policies</li><li>Handle customer complaints or issues with patience and professionalism</li><li>Record and update customer information in the system</li><li>Meet performance goals and maintain a positive attitude</li></ul>Qualifications:<ul><li>High school diploma or equivalent</li><li>Good communication and listening skills</li><li>Basic computer skills</li><li>Ability to work in a fast-paced environment</li><li>Previous call center or customer service experience is a plus</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Representative- Male

OOP Technologies

Job Description: OOP Technologies is seeking a Call Center Agent with a strong background in digital services to join our expanding team. The ideal candidate will have 1&ndash;3 years of experience in customer support, telesales, or call center operations, along with a solid understanding of web development, SEO, and digital marketing solutions. This role requires excellent communication and sales skills to effectively engage clients, understand their needs, and promote our digital service offerings.Key Responsibilities:<ul><li>Conduct outbound calls to promote and sell digital services such as Web Development, SEO, and related digital solutions.</li><li>Build and maintain positive relationships with clients through professional communication.</li><li>Identify client needs and recommend suitable digital services aligned with their business goals.</li><li>Respond promptly to client inquiries and ensure timely follow-ups.</li><li>Handle objections and resolve customer concerns in a professional manner.</li><li>Assist clients in understanding service processes, project timelines, and deliverables.</li></ul>Qualifications:<ul><li>1&ndash;3 years of experience as a Call Center Agent, Telesales Representative, or Customer Support Executive (preferably within IT or digital services).</li><li>Strong understanding of web services, SEO, and digital marketing concepts.</li><li>Excellent spoken and written communication skills (English proficiency required).</li><li>Confident in persuasion, negotiation, and objection handling.</li><li>Strong problem-solving ability and a customer-focused mindset.</li><li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or a related field.</li></ul>Job Details:<ul><li>Job Type: Full-Time (On-site)</li><li>Work Hours: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Location: Iqbal Town, Lahore</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift?</li><li>What is your earliest possible joining date?</li></ul>Work Location: In person

Call Center Agent (Digital Services)

ANALTYTICA

Job Title: Call Center Representative Company: ATU Logistics Location: Near DHA Phase 6, Lahore Shift: Night Shift | 7:30 PM &ndash; 4:30 AM (Monday to Friday)About the RoleATU Logistics is seeking energetic and customer-oriented Call Center Representatives to join our night shift team in Lahore. You&rsquo;ll serve as the primary contact for our clients &mdash; managing inbound and outbound calls to assist, resolve issues, and ensure every customer enjoys a smooth and professional experience.We&rsquo;re looking for confident communicators who can stay composed under pressure, think on their feet, and deliver excellent service with a positive attitude.Key Responsibilities<ul><li>Handle inbound calls and respond to customer inquiries and support requests.</li><li>Make outbound calls for follow-ups, shipment confirmations, and service updates.</li><li>Clearly explain ATU Logistics&rsquo; services and offerings to new and existing clients.</li><li>Resolve customer concerns patiently and escalate complex issues when required.</li><li>Maintain accurate call logs and customer data in the CRM system.</li><li>Coordinate closely with the sales and dispatch teams to ensure smooth operations.</li><li>Stay informed about company updates, policies, and service changes.</li></ul>Requirements<ul><li>Previous experience in a call center or customer service role (US/Canada market experience is a plus).</li><li>Excellent English communication skills &mdash; both verbal and written.</li><li>Strong listening, multitasking, and problem-solving abilities.</li><li>Basic computer skills and familiarity with CRM tools.</li><li>Must be available for full-time night shifts at our Lahore office (near DHA Phase 6).</li></ul>Why Join ATU Logistics?At ATU Logistics, our people are the driving force behind our success. We offer:<ul><li>A friendly and supportive team environment.</li><li>Competitive salary packages with performance-based incentives.</li><li>Opportunities for professional growth and skill development.</li></ul>If you&rsquo;re reliable, motivated, and ready to excel in a fast-paced logistics setting &mdash; we&rsquo;d love to hear from you!Apply now and start your career journey with ATU Logistics!Job Type: Full-timeJob Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Experts Communication

Experts Communication is looking for a Contact Center Representative (CSR) to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35,000 - 55,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)<ul><li>Five working days (Saturday and Sunday off)</li><li>Uncapped commissions and performance-based bonuses</li><li>Career growth opportunities with promotions every four months based on performance</li><li>Monthly company-sponsored dinners</li><li>Annual picnic and annual grand dinner</li><li>Triannual Rewards</li><li>Health insurance coverage</li></ul>Kickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Contact Center Representative

SAMAA MEDICAL CENTER

Job Summary:We are looking for a professional and compassionate Call Center Representative to join our medical clinic team. The candidate will be responsible for managing patient calls, scheduling appointments, providing information about clinic services, and ensuring a smooth and positive patient experience.Key Responsibilities:<ul><li>Handle incoming and outgoing calls from patients in a polite and professional manner.</li><li>Schedule, reschedule, and confirm patient appointments using the clinic&rsquo;s system.</li><li>Provide accurate information about doctors, services, timings, and clinic policies.</li><li>Record and update patient details accurately in the system.</li><li>Coordinate with reception, nursing, and other departments to ensure smooth patient flow.</li><li>Follow up on patient inquiries, test results, and feedback when required.</li><li>Handle patient complaints or escalate issues to the appropriate department.</li><li>Maintain confidentiality of patient information at all times in compliance with clinic policies.</li><li>Meet performance targets related to call handling, appointment accuracy, and patient satisfaction.</li></ul>Qualifications and Skills:<ul><li>High school diploma or equivalent (bachelor&rsquo;s degree preferred).</li><li>Minimum 1 year of experience in a medical call center or healthcare reception role.</li><li>Knowledge of medical terminology and clinic operations is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in computer systems (MS Office, clinic management software).</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Fluency in English (Arabic or other languages is an advantage).</li></ul>Work Schedule:<ul><li>Full-time, with rotational shifts (including weekends or holidays if required).</li></ul>Location: Jumeirah 3 Dubai Job Types: Full-time, Contract

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Call Center Agent / Customer Service Representative

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Call Center Representative