call center team lead

Prateeti Infotech

Job Description:Prateeti Infotech is seeking an experienced Customer Service Supervisor / Call Center Team Lead to join our team. In this role, you will oversee our call center operations, ensuring the highest level of customer satisfaction while effectively managing team performance.Key Responsibilities:<ul><li>Supervise daily call center activities and manage a team of customer service representatives.</li><li>Train, mentor, and motivate staff to achieve service excellence and performance targets.</li><li>Monitor calls to ensure compliance with quality standards and adherence to procedures.</li><li>Address customer issues and inquiries in a timely and efficient manner.</li><li>Analyze call center metrics and prepare reports to identify areas for improvement.</li><li>Collaborate with management to develop strategies that enhance customer satisfaction.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related field.</li><li>Proven experience in customer service or call center management.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in call center software and Microsoft Office Suite.</li><li>Ability to work in a fast-paced environment and handle high-stress situations.</li></ul>Salary:<ul><li>Competitive hourly rate ranging from 80 -* 150 QAR*, based on experience and qualifications.</li></ul>If you are passionate about customer service and possess strong leadership skills, we invite you to apply for the Customer Service Supervisor / Call Center Team Lead position at Prateeti Infotech.نوع الوظيفة: دوام كامل, عقد, دائمالراتب المدفوع: QAR٨٠٫١٥&nbsp;لكل ساعةموقع العمل: على الطريق

Customer Service Supervisor / Call Center Team Lead

Spread Peace Solution

Job Description: We are looking for an experienced Call Center Manager to lead and manage daily operations. You will handle team performance, client communication, and campaign execution. You must have strong leadership skills and a clear understanding of call center workflows.Key Responsibilities:<ul><li>Manage and supervise call center agents</li><li>Handle multiple campaigns and ensure performance targets are met</li><li>Communicate with clients and manage relationships</li><li>Negotiate campaign terms and pricing with clients</li><li>Monitor call quality and improve team performance</li><li>Prepare reports and track KPIs</li><li>Train and support team members</li></ul>Requirements:<ul><li>Minimum 5 years of experience in the call center industry</li><li>Proven experience managing campaigns</li><li>Strong client handling and negotiation skills</li><li>Good communication and leadership abilities</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Skills:<ul><li>Experience in outbound and inbound campaigns</li><li>Knowledge of CRM tools</li><li>Strong problem solving skills</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

CALL CENTER MANAGER

Polestar Plumbing Heating & Cooling

<div>Who We Are:
Polestar Plumbing, Heating &amp; Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our goal is simple: to be the best we can for our customers&mdash;delivering honest service, expert guidance, and lasting comfort for every home we visit. At Polestar, your comfort is our priority.
Why Join Us:<ul><li>
$75,000-$100,000 annually (Base plus performance bonuses based on team KPIs)</li><li>
Weekly Pay</li><li>
Ability to work in-office with leadership growth opportunities</li><li>
PTO and Paid Holidays</li><li>
Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental &amp; Critical Illness coverages 
Paid $15,000 Life Insurance and Long-Term Disability coverage</li></ul>
What You'll Be Doing<ul><li>
Lead and manage daily operations of the call center team to ensure exceptional customer service</li><li>
Monitor inbound and outbound call performance, booking rates, and customer satisfaction metrics</li><li>
Coach, train, and develop Customer Service Representatives (CSRs) to improve performance and consistency</li><li>
Handle escalated customer concerns and ensure timely, professional resolution</li><li>
Oversee scheduling and dispatch coordination to maximize efficiency and revenue opportunities</li><li>
Track KPIs, generate reports, and implement strategies to improve call conversion and booking rates</li><li>
Collaborate with service and sales teams to align call center performance with company goals</li><li>
Ensure all customer interactions reflect company values and service standards</li><li>
Maintain accurate records and documentation using company software systems</li><li>
Create and maintain a positive, motivated, and high-performing team environment</li><li>
Participate in ongoing leadership and industry training to stay ahead of best practices</li></ul>
Our 3 Step Hiring Process:
At Polestar, we know great talent moves fast&mdash;and so do we. Our hiring process is designed to be quick, efficient, and candidate-friendly. If you're actively looking, we can often complete the process within 24&ndash;48 hours!<ul><li>
Apply 
Submit your application online or via email with your resume and relevant details. (carlee@polestarplumbing.com)</li><li>
Phone Screen 
If your experience is a match, our team will reach out&mdash;often the same day&mdash;for a brief phone interview.</li><li>
In-Person Interview 
If the phone screen goes well, we&rsquo;ll schedule an in-person interview&mdash;usually within 24 hours. You&rsquo;ll meet with team members, ask questions, and learn more about working at Polestar.</li></ul>
Requirements:<ul><li>
Minimum 2&ndash;3 years of experience in call center leadership or customer service management</li><li>
Strong leadership, communication, and coaching skills</li><li>
Experience tracking KPIs, call metrics, and performance reporting</li><li>
Ability to handle high-pressure situations and resolve customer escalations</li><li>
Highly organized, detail-oriented, and results-driven</li><li>
Familiarity with CRM and call center software systems preferred</li></ul>
Location:
7252 W Frontage Rd, Merriam, KS 66203
Think you'd be a great fit? So do we! Come grow with us at Polestar&mdash;apply now!
Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.</div>

Call Center Manager

ProEdge Remodeling

ATTENTION CALL CENTER MANAGER PROFESSIONALS:TAKE YOUR CAREER TO THE NEXT LEVEL - POTENTIAL EARNINGS UP TO $75,000K ++Established in 1961, ProEdge Remodeling has become one of the fastest growing home improvement companies in the New York, New England &amp; Mid-Atlantic regions. Recently recognized by Qualified Remodeler as among the Top 200 Home Improvement Professionals in the country, ProEdge is committed to expanding its service areas without losing sight of our signature local expertise or long-held tradition of providing great customer care.We are also proud to announce that KOHLER&reg; has selected ProEdge Remodeling as their exclusive bath and shower remodeling partner for the New York market.ALL CANDIDATES MUST HAVE AT LEAST 3 YEARS OUTBOUND CALL CENTER EXPERIENCEDue to our tremendous growth and fast-paced environment at our high-volume call center in Windsor, CT, we are only interested in speaking with Call Center Management professionals with a proven track record in an outbound call center setting. You will be interacting by phone with homeowners who have expressed interest in our products:The Call Center Assistant Manager must have:<ul><li>Call Center supervisory experience (required)</li><li>Minimum 3 years of outbound call center experience with a focus on appointment setting</li><li>Excellent telephone and inter personal communication skills</li><li>Strong ability in recruiting, training and developing other call center agents</li><li>Solid organizational abilities</li><li>Positive mental attitude</li><li>Competitive drive</li><li>High energy and motivation level</li><li>Strong will to succeed</li><li>Desire to learn, set and achieve goals</li></ul>We offer:<ul><li>Competitive salary with the best compensation package in the industry</li><li>Performance bonus and incentive plan</li><li>Advancement opportunity</li><li>Full benefits package including health, vision &amp; dental</li><li>PT/FT shift positions available</li><li>Fun team-oriented workplace with special events, outings, contests &amp; more</li></ul>Here at ProEdge Remodeling, we cultivate a team-oriented workplace that fosters mutual purpose, personal development and growth. We offer top income, paid training, 401k, full benefits, performance based rewards, bonuses and more.If you are looking for a long-term sales career where you can achieve your personal and professional goals, we&rsquo;d like to talk to you about joining our team--contact us today!Job Types: Full-time, Part-timePay: $35,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Ability to Relocate:<ul><li>Windsor, CT 06095: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Call Center Assistant Manager In Windsor, CT

Union Developers (Pvt.) Ltd

Job Title: Call Center Lead &ndash; Union DevelopersLocation: [Insert Location] Company: Union DevelopersJob Type: Full-TimeAbout Us: Union Developers is a fast-growing real estate development company delivering high-quality residential and commercial projects. We are seeking an experienced and motivated Call Center Lead to manage and elevate our customer engagement operations.Key Responsibilities:<ul><li>Lead and supervise the call center team to ensure high performance and productivity</li><li>Monitor inbound and outbound calls, ensuring excellent customer service standards</li><li>Develop scripts, workflows, and call handling strategies</li><li>Train, coach, and evaluate call center agents</li><li>Track KPIs such as conversion rates, call quality, and response times</li><li>Coordinate with sales and marketing teams to improve lead generation and conversion</li><li>Handle escalated customer inquiries and resolve issues efficiently</li><li>Prepare performance reports and recommend improvements</li></ul>Requirements:<ul><li>5&ndash;10 years of experience in call center operations (required)</li><li>Experience with a renowned call center (e.g., Ibex) is highly preferred</li><li>Proven experience in a leadership or supervisory role</li><li>Strong communication and interpersonal skills</li><li>Ability to manage, motivate, and develop teams</li><li>Experience with CRM systems and call center software</li><li>Analytical mindset with problem-solving abilities</li><li>Experience in real estate or sales-driven environments is a plus</li><li>Bachelor&rsquo;s degree (preferred)</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Professional and collaborative work environment</li></ul>Work Location: In person

Call Center Lead

anekor

We are urgently seeking a Call Center Manager for one of our clients, a growing startup company based in Karachi.Responsibilities<ul><li>Manage daily call center operations</li><li>Lead, train, and supervise call center agents</li><li>Set daily/weekly sales targets for the team</li><li>Drive sales and ensure achievement of revenue goals</li><li>Develop and improve call scripts to increase conversions</li><li>Monitor agent performance and provide daily feedback</li><li>Conduct daily team meetings and motivation sessions</li><li>Personally handle important or difficult customer calls</li><li>Ensure proper follow-up on all leads and inquiries</li><li>Maintain simple manual records of calls, leads, and sales</li><li>Identify performance gaps and take corrective actions</li><li>Work closely with management to improve sales output</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (preferred but not mandatory)</li><li>4&ndash;7 years of experience in call center, telesales, or direct sales</li><li>At least 2 years in a team lead or supervisory role</li><li>Strong sales background (tele sales experience preferred)</li><li>Good communication skills in Urdu and basic English</li><li>Strong leadership and team handling skills</li><li>Target-oriented and sales-driven mindset</li></ul>Salary: Market CompetitiveLocation: KarachiWork Location: In person

Trueline

<div>
 
 Trueline's client, a fast-growing residential exterior remodeling company based in NJ, is seeking a
 
 Call Center Director
 
 to build and lead a high-performing outbound sales team. This is a hands-on leadership role responsible for creating scalable outbound calling operations, developing talent, and driving consistent lead generation through cold outreach and strategic follow-up.
 
 
 
 What You'll Do as the Call Center Director:
 
 
 <ul>
 <li>
 
 Build, launch, and manage an outbound cold-calling team of 5-15 representatives
 
 </li>
 <li>
 
 Develop call scripts, outreach strategies, and follow-up processes to drive qualified appointments
 
 </li>
 <li>
 
 Personally contribute to outbound calling efforts while establishing performance standards
 
 </li>
 <li>
 
 Hire, onboard, and train entry-level and mid-level sales development reps
 
 </li>
 <li>
 
 Lead daily team meetings focused on metrics, motivation, and accountability
 
 </li>
 <li>
 
 Monitor KPIs including call volume, contact rate, set rate, and conversion performance
 
 </li>
 <li>
 
 Collaborate with sales and operations leadership to align on revenue goals and pipeline needs
 
 </li>
 <li>
 
 Create a structured training and coaching program to continuously improve team performance
 
 </li>
 </ul>
 
 
 Must-Haves as the Call Center Director:
 
 
 <ul>
 <li>
 
 Prior experience leading an outbound call center or inside sales team
 
 </li>
 <li>
 
 Proven success building and scaling a team from the ground up
 
 </li>
 <li>
 
 Strong track record in cold calling and appointment setting
 
 </li>
 <li>
 
 Experience recruiting, hiring, and developing sales talent
 
 </li>
 <li>
 
 Data-driven mindset with comfort managing KPIs and performance dashboards
 
 </li>
 <li>
 
 Ability to work onsite in NJ and lead from the front
 
 </li>
 </ul>
 
 
 Nice-to-Haves as the Call Center Director:
 
 
 <ul>
 <li>
 
 Experience in residential remodeling, roofing, siding, or windows
 
 </li>
 <li>
 
 Familiarity with CRM systems such as HubSpot
 
 </li>
 <li>
 
 Background in script development and sales training programs
 
 </li>
 </ul>
 
 
 Our Client Offers:
 
 
 <ul>
 <li>
 
 Competitive base salary plus commission with OTE around $100,000-$120,000 per year
 
 </li>
 <li>
 
 Performance-driven bonus structure
 
 </li>
 <li>
 
 Lifetime gym membership and frequent team events
 
 </li>
 <li>
 
 Clear advancement path within a growing leadership team
 
 </li>
 <li>
 
 Tight-knit, family-owned, values-driven culture
 
 </li>
 <li>
 
 Full-time schedule, Monday through Friday with occasional Saturday mornings as needed
 
 </li>
 </ul>
 
 This is an ideal opportunity for a motivated sales leader who wants to build something meaningful, develop a team from the ground up, and make a direct impact on company growth.
 
 
 
 Trueline and its clients are unabashed equal-opportunity employers committed to a diverse workforce. We welcome smart and ambitious applicants and recruit, refer, hire, place, and promote without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by federal or state law.
 
 
</div>

Call Center Director

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