call center team lead

Dicetek LLC

Overview L1 Support - Team Lead (UAE National only) at Dicetek LLC. We are seeking a dynamic and experienced L1 Support Team Lead for our Call Center. The ideal candidate will be responsible for overseeing the day-to-day operations of the L1 support team, ensuring timely and efficient resolution of customer inquiries, technical issues, and service requests. This role requires strong leadership skills, technical knowledge, and the ability to manage a team in a fast-paced call center environment. Responsibilities <ul> <li>Oversee day-to-day operations of the L1 support team in a call center</li> <li>Ensure timely and efficient resolution of customer inquiries, technical issues, and service requests</li> </ul> Qualifications <ul> <li>Strong leadership skills</li> <li>Technical knowledge</li> <li>Ability to manage a team in a fast-paced call center environment</li> </ul> Employment type <ul><li>Contract</li></ul> Job function <ul><li>Information Technology</li></ul> Industries <ul><li>IT Services and IT Consulting</li></ul> Location <ul><li>Abu Dhabi, United Arab Emirates</li></ul> Company Dicetek LLC<img src="https://www.jobg8.com/Tracking.aspx?9aHZvzrW%2fNUVEPJ4T7vNUcYMDXQL68NYa" width="0" height="0" />

L1 Support - Team Lead (UAE National only)

Abacus Outsourcing

Company Description:Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.Job Summary:Abacus Consulting&mdash;BPO is hiring a Team Lead for in Islamabad. This role requires leadership, problem-solving, and people-management skills to ensure smooth operations, employee engagement, and achievement of business objectives.Key Responsibilities:<ul><li>Supervise day-to-day activities of the team and ensure adherence to policies, procedures, and KPIs.</li><li>Motivate and coach team members to enhance their skills and productivity.</li><li>Allocate tasks and manage shift schedules as per business requirements.</li><li>Conduct regular team meetings and performance reviews.</li><li>Act as a point of escalation for operational issues and resolve conflicts within the team.</li><li>Monitor and report on campaign performance, optimising based on data</li><li>Stay updated on trends and social media tools</li></ul>What you&rsquo;ll bring:<ul><li>Bachelor&rsquo;s (or above)</li><li>Strong communication and organisational skills</li><li>1&ndash;2 years of Team Lead experience in a call center or BPO environment</li><li>Strong knowledge of contact center.</li><li>Proficiency in MS Excel.</li><li>Flexibility to work rotational shifts, 5 days a week</li></ul>Working Hours:<ul><li>Rotational shifts (9 Hours)</li><li>Weekly 2 offs</li></ul>Benefits:<ul><li>Benefits:</li><li>Market-competitive salary</li><li>Medical insurance</li><li>Career advancement opportunities</li><li>Collaborative and dynamic work environment</li></ul>Location: <ul><li>Islamabad.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Team Lead (In-bound Customer Support)

Concentrix

<div><div><div>Customer Service and Support
</div><div><div><div>Location</div>
<div>T&uuml;rkiye</div></div></div><div></div><div><div> 
</div>Job Title:
Help Desk Team Lead
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.<h2 class="jobSectionHeader">
Essential Functions/Core Responsibilities</h2><ul><li>
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements</li><li>
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly</li><li>
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment</li><li>
Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;) and financial expectations</li><li>
Communicate expectations to employees and provide timely updates</li><li>
Provide subject matter expertise in handling escalated customer calls as needed</li><li>
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities</li><li>
Stay current on internal work processes, policies and procedures. Attend required manager development training</li><li>
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members</li></ul><h2 class="jobSectionHeader"> 
Candidate Profile</h2><ul><li>
Associate's degree in related field with two to four years of relevant experience preferred</li><li>
Highly motivated individual with skills to develop and coach team members to achieve performance expectations</li><li>
Work well under pressure and follow through on items to completion</li><li>
Strong communication skills, both written and verbal</li><li>
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable</li><li>
Ability to mentor, coach and provide direction to a team of employees</li><li>
Willingness to work a flexible schedule</li></ul><h2 class="jobSectionHeader"> 
Career Level Description</h2>
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.<h2 class="jobSectionHeader">
&lt;&lt; Philippines ONLY, Additional Description &gt;&gt;</h2><ul><li>
Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made</li><li>
Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies</li><li>
Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates</li><li>
Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies</li><li>
Support and manage the program together with other Team Leaders and Managers</li><li>
Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization&rsquo;s policies and applicable legal requirements</li><li>
Manage team members on their performance on a regular basis, and write and deliver performance appraisal.</li><li>
The Team Leader&rsquo;s role is a managerial level position, a position reposed with trust and confidence.</li></ul><h2 class="jobSectionHeader">
Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
TUR - MALTEPE1 - Kucukyali Aydinevler Mh Aslanbey K1 Maltepe
Language Requirements:
Time Type:
Full time2025-08-02
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Help Desk Team Lead

Vijayadhaya Realtors

We are looking for a proactive and persuasive Tele caller- Team Lead to join our dynamic team in the construction industry. The ideal candidate will be responsible for reaching out to potential clients, handling inbound and outbound calls, and generating leads for our construction projects and services.Key Responsibilities:<ul><li>Make outbound calls to potential customers and explain company services, ongoing projects, and offers.</li><li>Follow up with leads and schedule appointments for the sales or site visit teams.</li><li>Handle inbound inquiries and provide necessary information in a professional manner.</li><li>Maintain a database of customer information and update call records.</li><li>Achieve daily/weekly/monthly call and lead targets.</li><li>Provide exceptional customer service and ensure customer satisfaction.</li><li>Coordinate with the sales and marketing teams to optimize lead conversion.</li><li>Gather feedback from clients and report to management for improvement.</li></ul>Team Handing , Report Management.Requirements:<ul><li>Proven experience as a tele caller, telesales representative, or similar role is an advantage.</li><li>Excellent communication and interpersonal skills (Fluent in English and local language).</li><li>Confident and persuasive with the ability to handle rejection.</li><li>Good knowledge of MS Office and CRM systems is a plus.</li><li>Ability to understand basic details about construction projects.</li></ul>Kindly share cv (hr@vijayadhaya.in) Contact No: 7867086888Job Type: Full-timePay: &#8377;12,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Work Location: In person

Tele Caller & Team Leader

DotLynx

We are seeking an experienced Call Center Supervisor to oversee the daily operations of our call center. The ideal candidate will lead and motivate the team, ensure performance targets and KPIs are achieved, and maintain a high standard of customer satisfaction. This role requires strong leadership, analytical thinking, and communication skills to drive service quality and operational excellence.Key Responsibilities:<ul><li>Lead, supervise, and motivate call center agents and team leaders.</li><li>Monitor and analyze performance metrics (KPIs) such as call handling time, service levels, and customer satisfaction.</li><li>Develop and implement training programs to enhance product knowledge, communication, and customer service skills.</li><li>Prepare performance reports and share insights with management for continuous improvement.</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Plan and manage workforce scheduling to ensure optimal coverage.</li><li>Identify process gaps and recommend improvements for better efficiency.</li><li>Collaborate with other departments to streamline operations and enhance customer experience.</li><li>Maintain a positive, performance-driven, and customer-focused work environment.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>3&ndash;5 years of experience in a call center leadership/managerial role or 5&ndash;10 years in a supervisory capacity.</li><li>Proven experience in team management, performance monitoring, and training.</li><li>Strong understanding of call center KPIs and operational metrics.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in CRM and call center software systems.</li><li>Bilingual (Arabic &amp; English) candidates preferred.</li></ul>Qualified applicants may send their resumes to: apply@dotlynx.caJob Type: Full-time

Call Center Supervisor

DotLynx Recruitment

Hiring- Call Center ManagerLocation - Qatar<ul><li>The Call Center Manager will be responsible for overseeing daily operations of the call center, managing and motivating the team, ensuring performance targets and KPIs are achieved, and maintaining a high level of customer satisfaction. This role requires strong leadership, analytical, and communication skills to enhance service quality and operational efficiency.</li><li>Key Responsibilities:</li><li>* Lead, supervise, and motivate a team of call center agents and team leaders.</li><li>* Monitor and analyze performance metrics (KPIs) such as call handling time, service level, and customer satisfaction.</li><li>* Develop and implement training programs to improve product knowledge, customer handling, and communication skills.</li><li>* Prepare performance reports and share insights with management for continuous improvement.</li><li>* Handle escalated customer issues and ensure prompt resolution.</li><li>Plan and manage workforce scheduling to ensure optimal coverage.</li><li>* Identify areas for process improvement and recommend operational strategies.</li><li>* Coordinate with other departments to streamline operations and improve customer experience.</li><li>* Maintain a positive, performance-driven work culture.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>Minimum 3&ndash;5 years of experience in a call center leadership or managerial role or 5- 10 years of supervisory role.</li><li>Proven experience in team management, performance monitoring, and training.</li><li>Strong knowledge of call center KPIs and operational metrics.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in CRM and call center software systems.</li><li>Bilingual (Arabic and English) preferred.</li></ul>Job Type: Full-timePay: QAR8,000.00 - QAR12,000.00 per month

Emirates Development Bank (EDB)

Get AI-powered advice on this job and more exclusive features.Job Purpose:The Call Center Team Leader is responsible for overseeing daily operations, managing a team of call center agents, ensuring excellent customer service, and optimizing lead conversion. This role also involves handling escalations, ensuring compliance, and collaborating with other departments to enhance overall service quality.<ul><li>Answer inbound and make outbound calls to handle customer inquiries and follow-ups.</li><li>Manage and track leads from initial contact to conversion.</li><li>Ensure proper team attendance, scheduling, and shift coverage.</li><li>Handle high-priority Presidential Court requests with urgency and efficiency.</li><li>Manage compliance-related emails and ensure regulatory adherence.</li><li>Communicate with new and existing EDB360 customers via calls and emails.</li><li>Address and resolve customer complaints while identifying trends for improvement.</li><li>Conduct training sessions to enhance agent skills and product knowledge.</li><li>Provide daily team calls report, survey report, and Avaya login report.</li><li>Attend daily meetings with IT, business, and operations teams.</li><li>Generate and analyze monthly reports on performance, T24, and Newgen tasks.</li><li>Collaborate with call center agents and other departments to address operational needs.</li><li>Perform additional tasks as assigned by management.</li><li>Troubleshoot operational challenges and provide strategic solutions for business growth.</li><li>Conduct training sessions and workshops through EDB's Business Lab to empower clients.</li></ul> Leadership Responsibilities: <ul><li>Supervise, coach, and support call center agents in achieving performance targets.</li><li>Ensure adherence to call center protocols, quality standards, and service level agreements.</li><li>Develop and implement strategies to improve customer experience and team productivity.</li></ul> Strategic Responsibilities: <ul><li>Analyze performance metrics and identify areas for operational improvement.</li><li>Develop process enhancements to improve efficiency and service quality.</li><li>Align call center operations with overall business goals and customer engagement strategies.</li></ul> Operational Responsibilities: <ul><li>Manage and Track Leads: Oversee the entire lead management process, ensuring timely follow-ups and conversion into opportunities.</li><li>Supervise Call Center Operations & Team Performance: Monitor daily operations, ensure proper agent scheduling, and handle escalations to maintain service quality.</li><li>Provide Reports & Insights: Generate and analyze daily, weekly, and monthly reports on team performance, call metrics, and customer feedback to drive improvements.</li></ul> Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Contract</li></ul> Job function <ul><li>Customer Service</li></ul> Industries <ul><li>Banking</li></ul>Abu Dhabi Emirate, United Arab Emirates 7 hours agoAbu Dhabi Emirate, United Arab Emirates 1 day agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 hours agoAbu Dhabi Emirate, United Arab Emirates 1 week agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.<img src="https://www.jobg8.com/Tracking.aspx?rdlfFN6Y5WwDmawJhJdUmFT9vF2x9XmWq" width="0" height="0" />

Team Leader, Call Center (Outsource)

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