call center team lead

ANG Holdings WLL

We are hiring a Call Center Manager to lead and develop our call center operations.Requirements:<ul><li>Must be currently in Bahrain.</li><li>Minimum 3 years of experience in call center management.</li><li>Strong background in the F&amp;B / restaurant industry.</li><li>Hands-on experience in handling delivery platforms (Talabat, Jahez, .., etc.).</li><li>Ability to manage call center KPIs, team performance, customer service quality, and order flow.</li><li>Strong communication, leadership, and problem-solving skills.</li></ul>Role Overview:<ul><li>Supervising call center agents and ensuring high-quality customer interactions.</li><li>Coordinating with outlets, riders, and delivery partners.</li><li>Managing complaints, peak hours, order accuracy, and service speed.</li><li>Preparing daily/weekly performance reports and improving efficiency.</li></ul>Interested candidates may send their CV to: hr@pastaexpressgroup.comJob Type: Full-timePay: From BD700.000 per monthWork Location: Remote

Call Center Manager

TALENT EXPERTZ HR Solutions

We TALENT EXPERTZ recuritment consultants are partnering with a well-established Vintage Apparel company in Karachi for their new Call Center department.About the Client CompanyThe company is a well-established vintage apparel business based in Karachi, serving retailers and customers across Europe and the UK. With export operations managed internationally, the company is now launching a new Call Center department as part of its growth strategy to enhance customer experience, sales conversions, and operational excellence.Position: Team Lead- Operations &amp; QualityRole OverviewWe are looking for an experienced Team Lead to manage and oversee the daily operations of both inbound and outbound teams. This role combines supervision, quality assurance, and compliance oversight to ensure smooth operations, high customer satisfaction, and adherence to company policies.Job Description:Key Responsibilities<ul><li>Supervise inbound and outbound call center teams, ensuring smooth daily operations.</li><li>Train, coach, and mentor agents to improve performance and achieve KPIs.</li><li>Monitor call quality, accuracy, and compliance with company standards.</li><li>Handle escalated customer calls, complaints, and operational issues.</li><li>Ensure adherence to regulatory, data privacy, and company compliance policies.</li><li>Conduct audits, identify process gaps, and recommend improvements.</li><li>Manage shift schedules, attendance, and optimal resource allocation.</li><li>Analyze performance trends and provide feedback to management for decision-making.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum Bachelor&rsquo;s degree</li><li>Proven experience in call center operations or team leadership.</li><li>Strong knowledge of QA and compliance processes.</li><li>Excellent communication and coaching skills.</li><li>Ability to handle escalations professionally and make quick decisions.</li><li>Organized, detail-oriented, and able to multitask in a fast-paced environment.</li></ul>What We Offer<ul><li>Long-term role with job stability</li><li>Company-provided transport facility</li><li>Defined career growth and internal promotion opportunities</li></ul>Location: Bath Island, Clifton, KarachiTiming: 12:00 PM &ndash; 8:00 PMSalary: Market competitveWork days: 5 daysIf you are fluent in English and have experience managing a call center at operations, quality, and compliance levels while driving overall business performance through marketing initiatives, we encourage you to apply for this senior role. Only shortlisted candidates will be contacted.Job Type: Full-timePay: Up to Rs350,000.00 per monthWork Location: In personApplication Deadline: 25/12/2025 Expected Start Date: 15/01/2026

Team Lead _Operations & Quality

BPO PLUS

<ul><li>Supervise day-to-day call center floor operations to ensure service level targets are met</li><li>Monitor agent attendance, adherence, and punctuality as per schedules</li><li>Provide real-time support, guidance, and coaching to call center agents</li><li>Handle escalated customer complaints and ensure timely resolution</li><li>Monitor live calls to ensure quality standards and compliance are maintained</li><li>Conduct briefings and huddles to communicate updates, targets, and performance feedback</li><li>Track individual and team performance against KPIs and SLAs</li><li>Prepare and submit daily, weekly, and monthly performance reports</li><li>Coordinate with quality, training, and workforce teams for performance improvement</li><li>Identify training needs and support onboarding of new agents</li><li>Ensure compliance with company policies, scripts, and regulatory requirements</li><li>Motivate the team to achieve productivity, quality, and customer satisfaction goals</li><li>Manage floor discipline and maintain a professional work environment</li><li>Report system issues, staffing gaps, and operational risks to management</li><li>Support implementation of new processes, campaigns, or system changes</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR7,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Center Supervisor: 3 years (Required)</li></ul>

Call Center Floor Supervisor

Aber Testing

We are looking for an experienced Call Center Supervisor (Native Arabic Speaker) to lead, motivate, and manage a team of call center agents. The ideal candidate will ensure high-quality customer service, achieve performance targets, and maintain operational efficiency while communicating fluently in Arabic and English.Key Responsibilities<ul><li>Supervise and manage daily call center operations</li><li>Monitor agent performance, call quality, and customer interactions</li><li>Provide coaching, training, and performance feedback to team members</li><li>Handle escalated customer complaints and ensure timely resolution</li><li>Prepare daily, weekly, and monthly performance reports</li><li>Ensure adherence to company policies, KPIs, and service standards</li><li>Schedule staff shifts and manage attendance</li><li>Collaborate with management to improve processes and customer satisfaction</li></ul>Requirements<ul><li>Native Arabic speaker (mandatory)</li><li>Strong command of English (spoken and written)</li><li>Proven experience as a Call Center Supervisor or Team Leader</li><li>Excellent leadership, communication, and problem-solving skills</li><li>Ability to work under pressure and meet targets</li><li>Knowledge of CRM systems and call center software</li><li>Strong reporting and analytical skills</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthExperience:<ul><li>Call Center Supervisor: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Call Center Supervisor

Collect N Donate

We are seeking a motivated and results-driven Inbound and Outbound Call Center Executive to join our growing UK call center operations. This role is ideal for professionals with strong communication skills and experience in UK customer service, telemarketing, lead generation, and sales support.As a Call Center Executive, you will handle inbound customer calls and make outbound calls to UK clients, providing exceptional service while achieving performance targets.Key Responsibilities<ul><li>Manage inbound calls from UK customers, addressing inquiries, complaints, and service requests</li><li>Conduct outbound calls to UK leads and existing customers for sales, follow-ups, and customer retention</li><li>Deliver high-quality UK customer support and call handling services</li><li>Maintain accurate records in CRM systems</li><li>Meet and exceed call center KPIs, including conversion rates and customer satisfaction</li><li>Follow UK compliance and call center quality standards</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience in an Inbound and Outbound Call Center (UK process preferred)</li><li>Excellent verbal communication and active listening skills</li><li>Familiarity with UK accents, time zones, and customer expectations</li><li>Experience with telemarketing, cold calling, and customer service</li><li>Ability to work in a fast-paced UK call center environment</li></ul>Why Join Us?<ul><li>Competitive salary with performance-based incentives</li><li>Career growth opportunities in UK call center operations</li><li>Supportive team and professional training</li><li>Stable long-term employment in a high-demand call center job in the UK market</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per month

Inbound and Outbound Call Center Executive – UK Customer Support & Sales

Concentrix

<div><div>As the Senior Manager in Advanced Ops Analytics, you will be at the heart of our mission to elevate call center performance. In this role, you will lead a passionate team of analytical professionals, guiding them in crafting and executing strategies that truly make a difference. Your deep understanding of analytics and call center operations will empower you to build strong relationships, deliver impactful recommendations, and synthesize insights across various programs to drive meaningful business improvements.
Responsibilities:
<ul><li>Oversee all approaches, processes, work products, and results within the analytics team. Manage a high-performance team to deliver quality analysis and business insights.</li>
<li>Lead multiple complex projects across various lines of business, ensuring effective resource allocation and navigating project risks.</li>
<li>Utilize advanced analytical and problem-solving skills to develop work plans that improve call center performance metrics.</li>
<li>Apply financial techniques to identify key economic drivers and create business cases for performance improvement scenarios, project risks, and implementation options.</li>
<li>Leverage extensive knowledge of analytics and call centers to train team members on uncovering insights and delivering consultative recommendations.</li>
<li>Identify and deploy industry best practices in analytics to enhance team performance and project outcomes.</li>
<li>Continuous Improvement: Aggregate learnings across programs to foster an environment of continuous improvement and contribute to broader organizational knowledge.</li>
<li>Facilitate key meetings and cultivate partnerships with internal stakeholders and external clients to ensure alignment and collaboration.</li>
<li>Expertise Development: Identify opportunities to develop additional expertise in call center performance analytics and process improvement.</li>
<li>Train, develop, and manage the performance of direct reports, providing mentorship and direction in accordance with organizational policies.</li>
<li>Ensure efficient utilization of staff across projects while maintaining a strong focus on internal profitability drivers.</li>
<li>Serve as a subject matter expert for team members, providing guidance and support in analytics-related inquiries.</li>
</ul>Qualifications:
<ul><li>At least 1+ year of professional experience as a Data Analytics Senior/Manager.</li>
<li>Proven experience in analytics, preferably within a call center environment.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent project management capabilities with a track record of managing complex projects.</li>
<li>Proficiency in analytical tools and methodologies.</li>
<li>Strong financial acumen and ability to develop business cases.</li>
<li>Exceptional communication and interpersonal skills.</li>
<li>Ability to foster a culture of continuous improvement and innovation.</li>
<li>Storytelling , Analytical thinking &amp; Presentation skills</li>
<li>Lean Six Sigma would be a nice to have</li>
<li>Work is in a Hybrid module</li>
</ul>This position offers an exciting opportunity to lead a dynamic team and make a significant impact on call center performance through data-driven insights and strategic recommendations.</div></div><div></div>

Senior Manager Global Analytic Insights

Dr. Guder

We&rsquo;re Hiring | Medical Tourism Call Center Supervisor at Dr. Guder ClinicWe are looking for an experienced Medical Tourism Call Center Supervisor to lead and manage our growing team in Istanbul.RequirementsMinimum 2&ndash;3 years of experience in medical tourism call center operations Previous team leader / supervisor experience is required Fluent in English Turkish / French is a plus Strong leadership, communication, negotiation, and sales skills Ability to monitor team performance, improve conversion rates, and achieve targets Experience with CRM systems and reportingSalary &amp; BenefitsCompetitive salary High commission &amp; performance-based bonuses.Location Kozyatağı / IstanbulPlease send your application and CV to: fuatguder360@gmail.comİş T&uuml;r&uuml;: Tam zamanlıMaaş: 50.000,00TRY - 150.000,00TRY aylıkWork Location: İş yeri

Satış Supervizörü / Sales Supervisor

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