call center team lead

Mega Marketing Network

Position Available: Team Lead - Call Center - Sales (Females Only) Company: Shaadi Organization Pakistan Category: Marriage / Wedding Consultancy Employment Type: Full-Time | Remote | Online | Work from Home | Onsite for those interested in office based job same position is also available at Karachi offices in DHA, Gulshan e Iqbal and North Nazimabad. Office Working Days: Monday to Saturday Office Timings: 10 AM - 7 PM (Morning Shift), 2 PM - 11 PM (Afternoon Shift)Shaadi Organization Pakistan is a multi award-winning organization at national level. Our 99% of the staff consist of females and we work a lot on women empowerment.Shaadi Organization Pakistan is seeking dynamic, target-driven, and people-focused Sales Call Center Team Lead to supervise and guide our matrimonial sales consultants. The role involves driving performance, ensuring excellent client service, and motivating the team to meet and exceed sales targets. The ideal candidate will have experience in tele-sales, preferably high-value service industries, and possess strong leadership and coaching abilities.Key Responsibilities:Team Leadership &amp; Management<ul><li>Supervise a team of matrimonial sales representatives, ensuring daily, weekly, and monthly sales targets are achieved.</li><li>Conduct regular team meetings, briefings, and performance reviews.</li><li>Monitor calls and provide feedback to improve quality, conversions, and client satisfaction.</li><li>Maintain team discipline, punctuality, and adherence to company policies.</li></ul>Sales &amp; Performance<ul><li>Achieve personal and team sales goals by effectively converting leads into paying clients.</li><li>Assist team members with challenging calls or negotiations to secure client sign-ups.</li><li>Analyze sales performance reports and implement strategies to improve results.</li><li>Ensure the use of CRM systems to track leads, follow-ups, and conversions effectively.</li></ul>Training &amp; Development<ul><li>Train and coach team members in sales techniques, objection handling, and relationship-building skills.</li><li>Provide refresher training to improve product knowledge, service presentation, and closing abilities.</li></ul>Client Relationship Management<ul><li>Ensure a professional, empathetic, and solution-oriented approach in all client interactions.</li><li>Resolve escalated client concerns promptly to maintain trust and satisfaction.</li></ul>Qualifications &amp; Skills:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred).</li><li>Experience: Minimum 3&ndash;5 years in tele-sales, with at least 1&ndash;2 years in a team lead/supervisory role.</li><li>For more details read our career page. Shaadi.org.pk</li><li>Strong sales and negotiation skills.</li><li>Excellent verbal and written communication.</li><li>Leadership and people management abilities.</li><li>Good command over CRM software and call center tools.</li><li>Empathy, cultural sensitivity, and professionalism in handling matrimonial clients.</li></ul>Key Performance Indicators (KPIs):<ul><li>Monthly team sales target achievement rate.</li><li>Lead-to-client conversion ratio.</li><li>Average revenue per client.</li><li>Customer satisfaction scores.</li><li>Call quality and compliance adherence.</li></ul>How to Apply:Interested candidates should read Shaadi Organization Pakistan website's career page (shaadi.org.pk/career) twice and understand our work philosophy and send<ul><li>Updated CV</li><li>Recent photograph</li><li>Mention your skills related to this job post in the covering letter.</li><li>Email: hr@shaadi.org.pk</li><li>Subject Line: Application for Female Call Center - Team Lead</li><li>WhatsApp CV: 0332 3050498 or 0342 8750 329 or 03309976707</li><li>Only shortlisted candidates will be contacted for the interview.</li></ul>Pay: Rs100,000.00 - Rs125,000.00 per monthApplication Question(s):<ul><li>Did you read our career page and understand our work philosophy?</li><li>Do you have experience of providing counseling, coaching, guidance to clients and sale of services?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Tele Sales / Call Center / Team Lead: 3 years (Required)</li></ul>Work Location: Remote

Call Center Team Lead

Stork Consultants

Job Description: The Call Center Team Lead will supervise, guide, and monitor the call center team to ensure quality is maintained, and client inquiries are handled efficiently.2️ Key Responsibilities<ul><li>Supervise day-to-day call center operations.</li><li>Monitor and evaluate team performance (call quality, lead conversion, attendance).</li><li>Train and motivate team members to improve performance.</li><li>Handle escalated client issues professionally.</li><li>Maintain daily and weekly reports for management.</li><li>Ensure adherence to SOPs and company policies.</li></ul>3️ Required Skills<ul><li>Minimum 2&ndash;3 years experience in call center or customer service supervision.</li><li>Strong english communication and leadership skills.</li><li>Ability to analyze performance metrics and improve team efficiency.</li><li>Familiarity with CRM systems and call monitoring tools.</li><li>Problem-solving and decision-making capabilities.</li><li>Ability to work night shifts (8pm-4am)</li></ul>4️ Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration / Communications or related field.</li><li>Experience in sales-oriented or call centers.Preferred Qualifications</li></ul>Job Type: Full-timePay: From Rs100,000.00 per monthWork Location: In person

North South Consulting Group

<div>Act as the frontline leader within the NIH call center, ensuring smooth shift operations and real-time performance management. The Team Lead Operator bridges leadership and staff by coaching operators, resolving escalations, and maintaining service continuity in a fast-paced, high-stakes environment.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Supervise and support call center operators during assigned shifts</li><li>
Monitor real-time call activity, service levels, and response times</li><li>
Handle escalated or complex calls, including emergency communications (e.g., Code Blue, signal paging)</li><li>
Provide on-the-job coaching, training reinforcement, and performance feedback</li><li>
Ensure adherence to call handling procedures, scripts, and protocols</li><li>
Assist with quality assurance efforts and reporting metrics</li><li>
Support training delivery using a &ldquo;train-the-trainer&rdquo; model</li><li>
Coordinate with management on staffing, scheduling, and operational issues</li></ul><h3 class="jobSectionHeader">
Required Qualifications</h3><ul><li>
U.S. Citizenship (required)</li><li>
Experience in call center operations, preferably in healthcare or emergency communications</li><li>
Demonstrated leadership or supervisory experience</li><li>
Strong decision-making and problem-solving skills under pressure</li><li>
Excellent communication and interpersonal abilities</li><li>
Familiarity with call center technologies and reporting tools</li></ul>
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Luxury Bath Technologies Corporate

<div>
 
 
 Call Center Manager
 
 
 
 Company:
 
 Kroll Construction
 
 
 Location:
 
 Garden City, MI
 
 
 Who We Are
 
 
 Kroll Construction is a leader in the bath remodeling industry, delivering high-quality, affordable, and stylish solutions to homeowners. We pride ourselves on exceptional customer service and a results-driven team environment.
 
 
 What We&rsquo;re Looking For
 
 
 We are hiring an experienced
 
 Call Center Manager
 
 to lead our team and drive performance. This role is ideal for a motivated leader who thrives in a fast-paced, sales-driven environment and knows how to build, coach, and scale a successful call center team.
 
 
 What You&rsquo;ll Do
 
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 Lead, hire, train, and manage call center representatives
 
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 Drive team performance and ensure appointment-setting goals are met
 
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 Monitor KPIs including call volume, set rate, and show rate
 
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 Coach and develop team members through ongoing feedback and training
 
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 Manage schedules to ensure proper coverage
 
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 Collaborate with marketing and sales teams to align campaigns and goals
 
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 Improve scripts, processes, and call strategies
 
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 Monitor calls for quality assurance and professionalism
 
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 Ensure accurate reporting and CRM usage
 
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 What You Bring
 
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 2+ years of call center management or leadership experience
 
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 Proven ability to meet or exceed performance metrics
 
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 Strong leadership and team-building skills
 
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 Excellent communication and coaching abilities
 
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 Highly organized with strong problem-solving skills
 
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 Experience in sales or home improvement is a plus
 
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 Comfortable working with CRM and call center systems
 
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 What We Offer
 
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 Competitive base pay + performance bonuses
 
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 Growth and advancement opportunities
 
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 Supportive, team-oriented environment
 
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 </ul>
 
 Apply Today
 
 
 Ready to lead a high-performing team and grow your career? Apply now to join
 
 Kroll Construction
 
 !
 
</div>

Call Center Manager

INflow Federal

<div>
 At INflow Federal, we&rsquo;re not just building infrastructure - we&rsquo;re shaping the future of national defense. We design, engineer and secure intelligent systems that empower mission success through the seamless integration of human insight and machine capability. With deep roots in Department of Defense (DoD) networks and a commitment to operational excellence, we deliver infrastructure that fuels advanced analytics, AI/ML, and data-driven decision-making at scale. Every project is an opportunity to tackle complexity head-on and build solutions that make a real-world impact. Join INflow and help lead the charge toward a smarter, more connected defense landscape.
 
 
 The mission of this program is science in pursuit of fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to extend healthy life and reduce the burdens of illness and disability. The mission of the program is to provide, coordinate, and manage information technology and to advance computational science. In this role, you will support a Call Center that receives and facilitates over 200,000 calls per year.
 
 
 The Call Center Supervisor will oversee the daily operations of a high-volume inbound call center and provide leadership to a team of call center operators. This role is responsible for ensuring efficient call handling, maintaining service quality standards, and supporting staffing strategies within a fast-paced operational environment.
 
 
 The Supervisor will serve as the first line of leadership for the call center team, ensuring operators are supported, trained, and equipped to provide high-quality customer service while maintaining operational performance standards.
 
 
 At INflow Federal, your work is more than a job - it&rsquo;s a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow is where your expertise can truly make a difference.
 
 
 
 
 Key Responsibilities
 
 
 
 
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 Supervise and support a team of call center operators handling inbound calls
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 Assist with staffing coordination and scheduling within a 24/7 call center environment
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 Monitor call center performance and ensure service standards are maintained
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 Provide coaching, mentoring, and performance feedback to team members
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 Support process improvement initiatives and operational best practices
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 Ensure accurate documentation and reporting of call center activities
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 Communicate operational updates and issues to leadership
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 Promote a collaborative team environment and support employee development
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 Ensure operators follow established procedures, call scripts, and escalation protocols
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 Experience working in a 24/7 call center environment
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 Familiarity with enterprise call center platforms such as Avaya or SPOK
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 Experience in healthcare or other high-volume customer support environments
 
 
 
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 </ul>
 
 
 Required Skills, Education And Clearance
 
 
 
 
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 8+ years of progressive customer service experience
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 5+ years of experience in a supervisory or team lead role within a call center
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 Experience supporting inbound call operations
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 Strong leadership and team management skills
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 Excellent communication and organizational abilities
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 Bachelor&rsquo;s degree preferred - High school diploma or equivalent may be considered with relevant experience
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 No clearance required to start - Must be able to obtain a Public Trust clearance
 
 
 
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 </ul>
 
 
 About INflow Federal
 
 
 
 
 Founded in 2013, INflow Federal is a mission-driven small business delivering cutting-edge solutions in Network Modernization, Cybersecurity, and Data Modernization to support Joint Force operations across 20+ states. We&rsquo;re proud to serve customers like the U.S. Navy, Marine Corps, and other federal agencies.
 
 
 Our strength comes from our people&mdash;especially the Veterans who make up over 50% of our workforce. Through our Veteran Outreach Program and employee-first culture, we invest deeply in professional growth, well-being, and innovation.
 
 
 Known for our agility, transparency, and integrity, INflow combines real-world experience with emerging technologies like AI/ML to help our customers lead in a rapidly evolving defense landscape. We empower both our employees and mission partners to stay ahead&mdash;driving smarter, faster, and more secure outcomes.
 
 
 
 
 Citizenship Requirements
 
 
 
 
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 Please note that INflow Federal is a defense contractor. Pursuant to our government contracts, candidates must be US Citizens to be considered for employment
 
 
 
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 Other Notes
 
 
 
 
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 Some travel may be required: Must have valid driver&rsquo;s license and transportation. This is subject to change at the direction of the customer
 
 
 
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 </ul>
 Other:
 
 
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 Candidate must have the ability to lift up to 50 lbs
 
 
 
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 </ul>
 Must have willingness to perform duties not listed in the job description as required by INflow and our customer.
 
 
 
 Equal Opportunity Employer
 
 
 
 
 Diversity and Inclusion
 
 
 
 INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
 
 This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.
 
 
 
 
 Other Notes
 
 
 
 
 <ul>
 <li>
 Some travel may be required: Must have valid driver&rsquo;s license and transportation. This is subject to change at the direction of the customer
 </li>
 <li>
 If accommodation is needed with your application or the interview process for applicants with disabilities, please contact Human Resources at 703-594-8601
 
 
 
 </li>
 </ul>
 Other:
 
 
 <ul>
 <li>
 Candidate must have the ability to lift up to 50 lbs
 </li>
 <li>
 Must have willingness to perform duties not listed in the job description as required by INflow and our customer
 
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 
 Diversity and Inclusion
 
 
 
 INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
 
 This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Call Center Supervisor

Sybrid Pvt Ltd.

Position: Team Lead Salary Range: PKR 50,000 &ndash; 80,000 Industry: BPO / Call Center Location: LahoreJob OverviewWe are looking for a motivated and experienced Team Lead to manage a team of customer service representatives. The ideal candidate will be responsible for monitoring team performance, ensuring targets are achieved, and maintaining high service quality standards.Key Responsibilities<ul><li>Supervise and manage a team of customer service agents.</li><li>Monitor daily team performance and ensure KPIs are achieved.</li><li>Provide coaching, training, and feedback to team members.</li><li>Conduct performance evaluations and maintain productivity reports.</li><li>Handle escalations and resolve customer issues when required.</li><li>Ensure compliance with company policies and campaign guidelines.</li><li>Coordinate with management to improve operational efficiency.</li><li>Maintain team motivation and a positive working environment.</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years of experience as a Team Lead in the BPO/Call Center industry.</li><li>Strong leadership and communication skills.</li><li>Ability to manage team targets and performance metrics.</li><li>Experience with team coaching, reporting, and call monitoring.</li><li>Strong problem-solving and decision-making abilities.</li></ul>Education<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred.</li></ul>What We Offer<ul><li>Competitive salary package (PKR 50,000 &ndash; 80,000).</li><li>Career growth opportunities.</li><li>Professional and dynamic work environment.</li></ul>Pay: Rs50,000.00 - Rs80,000.00 per hourWork Location: In person

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