call center team leader

ALBA CORP

<div>
 We are looking for a
 
 Call Center Team Leader
 
 to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
 
 
 The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
 
 
 If you're ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.
 
 
 
 Key ResponsibilitiesCore Functions
 
 
 
 <ul>
 <li>
 Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.
 </li>
 <li>
 Monitor call queues, handle escalated issues, and step in to support agents when necessary.
 </li>
 <li>
 Conduct regular performance evaluations and coach team members for continuous improvement.
 </li>
 <li>
 Analyze call center metrics to identify trends and implement process enhancements.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Serve as the communication bridge between frontline agents and senior management.
 </li>
 <li>
 Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.
 </li>
 <li>
 Lead daily team briefings and encourage open dialogue for feedback and idea sharing.
 </li>
 <li>
 Foster a positive, team-oriented culture focused on accountability and growth.
 
 
 </li>
 </ul>
 
 Performance &amp; Reporting
 
 
 
 <ul>
 <li>
 Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.
 </li>
 <li>
 Develop and execute action plans to improve underperforming metrics.
 </li>
 <li>
 Maintain accurate documentation of team activities, call outcomes, and training records.
 </li>
 <li>
 Provide strategic input on improving customer engagement and operational efficiency.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.
 </li>
 <li>
 Fluency in both Arabic and English.
 </li>
 <li>
 Strong leadership and conflict resolution skills.
 </li>
 <li>
 Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).
 </li>
 <li>
 Exceptional communication and coaching abilities.
 </li>
 <li>
 Ability to analyze data and make decisions based on insights.
 </li>
 <li>
 Bachelor&rsquo;s degree preferred; relevant certifications are a plus.
 
 
 </li>
 </ul>
 
 Salary &amp; Benefits:
 
 
 Competitive Salary:
 
 8,000 &ndash; 15,000 AED/month
 
 
 ✅ Work Visa sponsorship
 
 
 ✅ Medical insurance
 
 
 ✅ 30 days of paid annual leave
 
 
 ✅ Ongoing training and professional development
 
 
 ✅ Supportive team culture with performance recognition programs
 
 
 
 Work Arrangement:
 
 
 Type:
 
 Full-time, on-site position
 
 
 
 Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
 
 
 
 
 Why Join Us?
 
 ✔ Lead a dynamic and motivated team in a fast-paced environment
 
 
 ✔ Gain exposure to operational strategy and customer experience innovation
 
 
 ✔ Be part of a stable company with growth opportunities
 
 
 ✔ Work in a bilingual, multicultural environment that values excellence
 
 
 
 Organized and efficient? Step into a role where your structure powers our success. Apply now!
 
</div>

Call Center Team Leader

Alba Corporation

<div>We are looking for a Call Center Team Leader to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
If you're ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Core Functions<ul>
<li>
Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.</li>
<li>
Monitor call queues, handle escalated issues, and step in to support agents when necessary.</li>
<li>
Conduct regular performance evaluations and coach team members for continuous improvement.</li>
<li>
Analyze call center metrics to identify trends and implement process enhancements.</li>
</ul>
Collaboration &amp; Communication<ul>
<li>
Serve as the communication bridge between frontline agents and senior management.</li>
<li>
Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.</li>
<li>
Lead daily team briefings and encourage open dialogue for feedback and idea sharing.</li>
<li>
Foster a positive, team-oriented culture focused on accountability and growth.</li>
</ul>
Performance &amp; Reporting<ul>
<li>
Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.</li>
<li>
Develop and execute action plans to improve underperforming metrics.</li>
<li>
Maintain accurate documentation of team activities, call outcomes, and training records.</li>
<li>
Provide strategic input on improving customer engagement and operational efficiency.</li>
</ul><h3 class="jobSectionHeader">
Requirements:</h3><ul>
<li>
3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.</li>
<li>
Fluency in both Arabic and English.</li>
<li>
Strong leadership and conflict resolution skills.</li>
<li>
Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).</li>
<li>
Exceptional communication and coaching abilities.</li>
<li>
Ability to analyze data and make decisions based on insights.</li>
<li>
Bachelor&rsquo;s degree preferred; relevant certifications are a plus.</li>
</ul><h3 class="jobSectionHeader">
Salary &amp; Benefits:</h3>
Competitive Salary: 8,000 &ndash; 15,000 AED/month 
Work Visa sponsorship 
Medical insurance 
30 days of paid annual leave 
Ongoing training and professional development 
Supportive team culture with performance recognition programs<h3 class="jobSectionHeader">
Work Arrangement:</h3>
Type: Full-time, on-site position
Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.<h3 class="jobSectionHeader">
Why Join Us?</h3>
Lead a dynamic and motivated team in a fast-paced environment 
Gain exposure to operational strategy and customer experience innovation 
Be part of a stable company with growth opportunities 
Work in a bilingual, multicultural environment that values excellence
Organized and efficient? Step into a role where your structure powers our success. Apply now!</div>

Prestige Windows

<div>Company: Premier Home Improvements a family owned and operated provider of hurricane impact windows, doors and roofing products to Homeowners.
Position: Call Center Team Leader - Home Improvements
Required Skills:<ul><li>
Must have experience managing appointment setters in home improvement industry</li></ul>
Experience:<ul><li>
3 years of outbound/inbound phone/call center management experience (Home Improvement experience required)</li><li>
A proven track record in an outbound phone sales environment is a MUST</li></ul>
Responsibilities:<ul><li>
Hire, train, and manage appointment setters.</li></ul>
Position Offers:<ul><li>
Competitive Compensation</li><li>
Career Growth</li><li>
Team Environment</li></ul>
To Apply: 
All applicants must submit their updated resume along with their contact phone number. Once qualified, selected candidates will be contacted for a phone interview. 
#hc228840</div>

Call Center Team Leader Home Improvements

North South Consulting Group

<div>Act as the frontline leader within the NIH call center, ensuring smooth shift operations and real-time performance management. The Team Lead Operator bridges leadership and staff by coaching operators, resolving escalations, and maintaining service continuity in a fast-paced, high-stakes environment.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Supervise and support call center operators during assigned shifts</li><li>
Monitor real-time call activity, service levels, and response times</li><li>
Handle escalated or complex calls, including emergency communications (e.g., Code Blue, signal paging)</li><li>
Provide on-the-job coaching, training reinforcement, and performance feedback</li><li>
Ensure adherence to call handling procedures, scripts, and protocols</li><li>
Assist with quality assurance efforts and reporting metrics</li><li>
Support training delivery using a &ldquo;train-the-trainer&rdquo; model</li><li>
Coordinate with management on staffing, scheduling, and operational issues</li></ul><h3 class="jobSectionHeader">
Required Qualifications</h3><ul><li>
U.S. Citizenship (required)</li><li>
Experience in call center operations, preferably in healthcare or emergency communications</li><li>
Demonstrated leadership or supervisory experience</li><li>
Strong decision-making and problem-solving skills under pressure</li><li>
Excellent communication and interpersonal abilities</li><li>
Familiarity with call center technologies and reporting tools</li></ul>
DMDVqVxvKw</div>

Call Center Team Lead

MediaTechTemple

Urgent role contact no.- 9887385418Job Title: Team Leader &ndash; BPO multilingual who can speak all languages (Gujrati &amp; Hindi Mandatory) Location: Work From Home Employment Type: Full-Time Working Hours: Day Shifts Salary: 15000(CTC) per monthMust own a Laptop, Internet connection (broadband), USB headphones (BPO type)Job Description:We are looking for a dynamic and results-driven Team Leader (BPO) to manage a team of telecalling/customer service executives for a regional campaign. The ideal candidate must be fluent in (Gujrati &amp; Hindi Mandatory) with a strong background in managing remote teams and BPO operations.Roles and Responsibilities: &middot; Manage and supervise a team of telesales or support agents. &middot; Ensure team meets daily/weekly/monthly targets. &middot; Monitor calls for quality and provide feedback. &middot; Handle escalations and resolve customer queries. &middot; Prepare performance reports and share them with management. &middot; Conduct regular training sessions to upskill team members. &middot; Schedule shifts and manage team attendance. &middot; Foster a collaborative, performance-driven remote work culture.Key Requirements:&middot; Languages Proficiency in Gujrati &amp; Hindi Mandatory) . Minimum 1 years of experience as a Team Leader in BPO/KPO or call center. &middot; Experience in managing teams remotely is a plus. &middot; Strong communication and interpersonal skills. &middot; Proficiency with tools like Excel, CRM platforms, and virtual communication apps (Zoom, Teams).&middot; Ability to manage and motivate a team under minimal supervision.recruitment@mediatechtemple.com, 9887385418Job Type: Full-timePay: $12,000.00 - $15,000.00 per monthApplication Question(s):<ul><li>Are you a female?</li><li>Are you experianced as a team leader?</li></ul>Work Location: Remote

Team Leader

<div>Lead a mission-critical, 24/7/365 call center operation supporting the National Institutes of Health (NIH) research community. As the primary interface between government leadership and operations, the Project Manager ensures seamless service delivery, operational excellence, and continuous improvement across all technical areas&mdash;call center support, management, and transition services.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Serve as the primary liaison between the Contracting Officer&rsquo;s Representative (COR) and the contractor team</li><li>
Provide strategic leadership and oversight for a high-volume, mission-essential call center</li><li>
Ensure delivery of all contract requirements, including performance metrics, reporting, and staffing</li><li>
Oversee development and execution of:<ul><li>
Management Plan</li><li>
Quality Control Plan</li><li>
Transition Plan</li></ul></li><li>
Monitor service levels, staffing models, and operational performance</li><li>
Deliver monthly status reports, financial summaries, and final contract reports</li><li>
Lead continuous improvement initiatives based on quality assurance and call monitoring data</li><li>
Ensure compliance with federal regulations, security policies, and NIH standards</li></ul><h3 class="jobSectionHeader">
Required Qualifications</h3><ul><li>
U.S. Citizenship (required)</li><li>
Proven experience managing large-scale call center or service desk operations</li><li>
Strong leadership, communication, and stakeholder management skills</li><li>
Experience with federal contracts, FAR regulations, or similar environments</li><li>
Ability to manage 24/7 operations and essential personnel</li><li>
Expertise in performance reporting, workforce management, and quality assurance</li></ul>
luvZnAvIX2</div>

Call Center Program/Project Manager

Stork Consultants

Job Description: The Call Center Team Lead will supervise, guide, and monitor the call center team to ensure quality is maintained, and client inquiries are handled efficiently.2️ Key Responsibilities<ul><li>Supervise day-to-day call center operations.</li><li>Monitor and evaluate team performance (call quality, lead conversion, attendance).</li><li>Train and motivate team members to improve performance.</li><li>Handle escalated client issues professionally.</li><li>Maintain daily and weekly reports for management.</li><li>Ensure adherence to SOPs and company policies.</li></ul>3️ Required Skills<ul><li>Minimum 2&ndash;3 years experience in call center or customer service supervision.</li><li>Strong english communication and leadership skills.</li><li>Ability to analyze performance metrics and improve team efficiency.</li><li>Familiarity with CRM systems and call monitoring tools.</li><li>Problem-solving and decision-making capabilities.</li><li>Ability to work night shifts (8pm-4am)</li></ul>4️ Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration / Communications or related field.</li><li>Experience in sales-oriented or call centers.Preferred Qualifications</li></ul>Job Type: Full-timePay: From Rs100,000.00 per monthWork Location: In person

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