call center trainer

TLCx

Who We Are: At TLCx, we do things a little differently. We&rsquo;re not just another call center&mdash;we&rsquo;re a family. A team of passionate, energetic, and driven individuals who thrive on connection, challenge, and a shared mission to make a real difference. Every training session, workshop, and coaching moment isn&rsquo;t just about improving skills; it&rsquo;s about empowering people to be their best, both professionally and personally. If you&rsquo;re looking for a workplace where your expertise and mentorship can create a lasting impact, you&rsquo;ve found the right place.What You&rsquo;ll Do: As a Call Center Trainer, you&rsquo;ll be responsible for equipping our Customer Service &amp; Sales Associates with the knowledge, confidence, and skills they need to excel in their roles. From onboarding new hires to refining the expertise of seasoned team members, your training sessions will be engaging, informative, and full of energy. You&rsquo;ll play a key role in shaping the future of our workforce&mdash;one learning experience at a time.Your Day-to-Day:<ul><li>Develop and deliver engaging trainings for new and existing call center employees.</li><li>Conduct workshops, coaching sessions, and refresher courses to enhance team performance.</li><li>Create and update training materials to align with company goals and industry best practices.</li><li>Monitor employee progress and provide individualized coaching as needed.</li><li>Collaborate with supervisors and managers to identify training needs and opportunities.</li><li>Foster a fun and supportive learning environment that encourages growth and development.</li><li>Stay up to date with industry trends to ensure training remains relevant and impactful.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven experience in training, coaching, or instructional design in a call center or customer service environment.</li><li>Excellent communication and presentation skills.</li><li>A passion for teaching, mentoring, and developing talent.</li><li>Adaptability to different learning styles and paces.</li><li>Strong problem-solving and organizational abilities.</li><li>A positive, high-energy attitude that inspires and motivates others.</li></ul>Why You&rsquo;ll Love It Here:<ul><li>A fun, supportive, and dynamic work environment where individuality is celebrated.</li><li>Competitive salary, performance incentives, and career growth opportunities.</li><li>Comprehensive training and professional development programs.</li><li>The opportunity to make a lasting impact by shaping the future of our team.</li><li>Regular team events, celebrations, and a culture that truly feels like family.</li></ul>Are you ready to train, inspire, and transform? Apply today and be part of something bigger&mdash;where your guidance helps create success, one associate at a time!Job Type: Full-timePay: $45,656.96 - $54,984.73 per yearWork Location: In person

Call Center Trainer

Canvas Digitals

Sybrid is seeking an experienced and dynamic BPO Trainer to join our team in Peshawar. The ideal candidate will be responsible for training and developing call center agents to ensure they meet performance standards and deliver exceptional customer service. This role requires strong communication skills, hands-on experience in the call center industry, and a passion for coaching and people development.Key Responsibilities:<ul><li>Conduct training sessions for new hires and existing call center agents on communication, product knowledge, and customer handling.</li><li>Develop and implement training materials, modules, and assessments to enhance performance.</li><li>Monitor and evaluate trainees&rsquo; performance to identify areas for improvement.</li><li>Provide feedback, coaching, and support to ensure quality standards are maintained.</li><li>Collaborate with team leaders and management to identify training needs and skill gaps.</li><li>Maintain training records, progress reports, and ensure training completion within deadlines.</li><li>Stay updated with company policies, procedures, and industry best practices.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>Minimum 1 year of experience working in a call center or BPO environment (training experience preferred).</li><li>Excellent communication and presentation skills.</li><li>Strong interpersonal, coaching, and motivational abilities.</li><li>Ability to manage multiple training sessions and adapt to a fast-paced environment.</li></ul>What We Offer:<ul><li>Competitive salary package based on experience and skills.</li><li>Professional growth opportunities within a leading BPO organization.</li><li>Supportive, dynamic, and learning-driven work culture.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthExperience:<ul><li>BPO trainer : 1 year (Required)</li></ul>Work Location: In person

Trainer (BPO)

Sybrid is seeking an experienced and dynamic BPO Trainer to join our team in Islamabad. The ideal candidate will be responsible for training and developing call center agents to ensure they meet performance standards and deliver exceptional customer service. This role requires strong communication skills, hands-on experience in the call center industry, and a passion for coaching and people development.Key Responsibilities:<ul><li>Conduct training sessions for new hires and existing call center agents on communication, product knowledge, and customer handling.</li><li>Develop and implement training materials, modules, and assessments to enhance performance.</li><li>Monitor and evaluate trainees&rsquo; performance to identify areas for improvement.</li><li>Provide feedback, coaching, and support to ensure quality standards are maintained.</li><li>Collaborate with team leaders and management to identify training needs and skill gaps.</li><li>Maintain training records, progress reports, and ensure training completion within deadlines.</li><li>Stay updated with company policies, procedures, and industry best practices.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>Minimum 1 year of experience working in a call center or BPO environment (training experience preferred).</li><li>Excellent communication and presentation skills.</li><li>Strong interpersonal, coaching, and motivational abilities.</li><li>Ability to manage multiple training sessions and adapt to a fast-paced environment.</li></ul>What We Offer:<ul><li>Competitive salary package based on experience and skills.</li><li>Professional growth opportunities within a leading BPO organization.</li><li>Supportive, dynamic, and learning-driven work culture.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthExperience:<ul><li>BPO trainer : 1 year (Required)</li></ul>Work Location: In person

Panorama Orthopedics & Spine Center

<div>Description: 
Join a leading musculoskeletal care network through our partnership with United Musculoskeletal Partners (UMP), supporting Panorama Orthopedics &amp; Spine Center, a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes.
Why UMP? 
UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that mission&mdash;delivering high-quality spine care in a thriving clinical environment.
About Panorama Orthopedics &amp; Spine Center 
Panorama is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients&rsquo; quality of life. As part of this team, you&rsquo;ll work alongside top spine specialists in a supportive and forward-thinking practice.
Help us bring exceptional orthopedic care to the communities of Denver&mdash;where your expertise can truly make a difference.
Benefits:<ul><li>
Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount</li><li>
Dental &amp; Vision Insurance</li><li>
401(k) with Annual Employer Contributions</li><li>
Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&amp;D, legal assistance, and more</li><li>
Employee Assistance Program (EAP): Employer-paid support for life&rsquo;s challenges</li><li>
Generous Paid Time Off:
<ul><li>Up to 4 weeks of PTO starting out. (Increases with tenure)</li>
<li>7 paid holidays + 2 floating holidays</li>
</ul></li></ul>The Patient Appointment Scheduling Lead provides day-to-day operational support for a fully remote orthopedic call center by serving as a subject matter expert, resource, and point of escalation for call center staff. This role monitors and interprets performance dashboards across all call center departments, supports supervisory staff, and helps drive continuous improvement in service quality, efficiency, and the overall patient experience. The Lead also serves as a trainer and partners closely with another trainer to support new-hire onboarding, ongoing staff education, and consistent workflow execution. To ensure operational continuity and effective staff support, this position requires comprehensive cross-training across all call center departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
STAFF SUPPORT &amp; GUIDANCE<ul><li>
Answer and assist with patient calls in queue.</li><li>
Serve as a primary resource for call center staff by answering questions related to scheduling protocols, workflows, systems, and provider preferences.</li><li>
Provide real-time support to staff during daily operations to ensure accurate and timely patient scheduling.</li><li>
Assist with issue resolution and escalate concerns to supervisory staff as appropriate.</li><li>
Reinforce training standards and provide in-the-moment education to support accuracy, consistency, and adherence to workflows.</li><li>
Provide and serve as a trainer for new hire onboarding, ongoing staff education, and consistent workflow execution.</li><li>
Provide coverage, guidance, and subject matter expertise across all call center functions as needed.</li></ul>
PERFORMANCE OVERSIGHT &amp; REPORTING<ul><li>
Monitor and oversee dashboards and performance metrics for all call center departments.</li><li>
Identify trends, risks, and opportunities for improvement related to call volume, service levels, and scheduling accuracy.</li><li>
Prepare and share performance insights with supervisory and leadership teams.</li></ul>
LEADERSHIP, TRAINING &amp; COLLABORATION<ul><li>
Support supervisory staff with daily operations, staffing needs, and performance management.</li><li>
Provide feedback, coaching insights, and recommendations to support employee development and process improvement.</li><li>
Serve as a functional trainer, working collectively with another trainer to ensure smooth onboarding, cross-training, and ongoing education.</li><li>
Partners with training and quality teams to ensure workflows, updates, and best practices are consistently communicated, understood, and applied.</li></ul>
CONTINUOUS IMPROVEMENT<ul><li>
Assist with implementation of new processes, tools, and system updates.</li><li>
Promote consistency and standardization across call center departments.</li><li>
Support quality initiatives and help ensure compliance with organizational policies, procedures, and standards.</li><li>
Identify training gaps and recommend enhancements to support overall operational success.</li></ul> 
Requirements:

EDUCATION, CERTIFICATION/LICENSURE AND EXPERIENCE<ul><li>
High school diploma or equivalent required.</li><li>
Strong knowledge of orthopedic scheduling workflows and provider preferences.</li><li>
Ability and willingness to be cross-trained and functionally proficient in all call center departments, including general call queue, radiology scheduling, referrals, worker&rsquo;s compensation, and switchboard operations.</li><li>
Excellent communication, problem-solving, and organizational skills.</li></ul>
PREFERRED<ul><li>
Prior experience (3yrs min.) in healthcare call center or patient access experience.</li><li>
Experience interpreting call center metrics and dashboards</li><li>
Previous leadership, lead, supervisory, or training experience.</li><li>
Experience working in a remote call center environment.</li><li>
Familiarity with quality assurance and performance improvement initiatives.</li><li>
Experience with EHR and call center reporting systems.</li></ul>
SKILLS/ABILITIES<ul><li>
Ability to support and guide staff in a fast-paced, remote environment.</li><li>
Comfort and confidence facilitate training and knowledge-sharing.</li><li>
Functional versatility across multiple call center departments and workflows</li><li>
Strong analytical skills with the ability to interpret and explain performance data.</li><li>
Collaborative leadership style with the ability to influence without direct authority.</li><li>
High attention to detail and commitment to patient-centered service</li><li>
Comfortably providing constructive feedback and recommendations</li></ul>
Pay Information: $19.00-$22.00/hour, depending on experience.
We are currently accepting applications through March 19, 2026.
Panorama Orthopedics &amp; Spine Center is an Equal Opportunity Employer, Male/Female/Veteran/Disabled. Offers of employment are contingent upon successful completion of a pre-employment drug screen and background check.</div>

Patient Appointment Scheduling Lead

Frontier Behavioral Health

<div>Frontier Behavioral Health&rsquo;s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!
WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?<ul><li>
At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee&rsquo;s contribution to our mission.</li><li>
Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.</li><li>
At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.</li><li>
Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.</li></ul>
SHIFT: .5 FTE (20 Hours per week) - Monday-Friday 11AM-3PM
The Part-Time Trainer for the 988 National Suicide Prevent Contact Hub provides training and instruction to 988 Contact Hub staff in accordance with established program guidelines, workflows, and best practices. Trainings support the implementation of culturally, geographically, and linguistically appropriate services for crisis calls. This position focuses on facilitating onboarding and ongoing training to support staff competency in crisis services provided through the 988 and the Regional Crisis Line (RCL). The 988 Contact Hub Trainer may assist with the development or updating of training materials as needed but primarily supports the implementation and delivery of training developed by the 988 Contact Hub training program. The Trainer works with program leadership and the Sr. 988 Contact Hub Trainer to ensure training is delivered consistently and supports effective service delivery.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.<ul><li>
Assist in the development of newly assigned trainings and provide established training content utilizing classroom, virtual, practice labs, group interactive exercises, and e-learning modalities.</li><li>
Remain up to date with mandatory training requirements for the 988 Contact Hub and Regional Crisis Line, make recommendations and updates to materials as appropriate.</li><li>
Provide orientation and training for 988 Contact Hub Crisis Triage Specialists, and handle logistics for internal training activities including the development of training aids such as manuals, handouts, when requested.</li><li>
In conjunction with feedback from department leadership, develop and provide ongoing training on specific cases</li><li>
Collaborate with Sr. 988 Contact Hub Trainer to provide education, coaching and feedback via live monitoring through NICE CX.</li><li>
Collaborate with Sr. 988 Contact Hub Trainer to review client records and provide coaching and feedback on any identified corrections needed and/or areas of improvement.</li><li>
Assist in developing tools and processes to ensure staff maintain compliance with current workflows, policies, procedures, and practices.</li><li>
Collaborate with 988 Contact Hub Lead Crisis Triage Specialists to assist in learning and locating necessary community resources.</li><li>
Document and track training received by individual employees, as appropriate.</li><li>
Train staff to ensure development of knowledge needed to support implementation of service goals and objectives.</li><li>
Provide consultation and education to other FBH staff and to the community when assigned.</li><li>
Answer Crisis Call Center calls when directed, and as needed.</li><li>
Establish and maintain a good working relationship with all FBH staff.</li><li>
Ensure equal opportunity for all assigned staff with regards to training.</li><li>
Participate in DOH training topic related meetings, as assigned.</li><li>
Contribute to and participate in departmental projects for reaccreditation, applications, or RFPs for program training and development, as requested.</li><li>
Other duties as assigned.</li></ul>
QUALIFIED APPLICANTS WILL HAVE:
REQUIRED:<ul><li>
Bachelor&rsquo;s degree in behavioral sciences.</li><li>
One year of experience in a call center environment.</li><li>
Must apply for a Counselor Agency Affiliated &ndash; Registered credential from the Washington State Department of Health within 30 days of hire.</li></ul>
PREFERRED:<ul><li>
Experience working in a 988 Contact Hub or crisis call center.</li><li>
One year of experience in crisis work including working with suicidal and other people in acute distress</li><li>
Experience developing and implementing training, academic courses, seminars, or workshops.</li></ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:<ul><li>
Knowledge of principles of adult learning and instructional design.</li><li>
Demonstrated ability to employ effective teaching strategies.</li><li>
Ability to communicate and engage effectively with individuals of varied backgrounds, trauma experiences, cultures, education level and socio-economic status.</li><li>
Ability to work independently and within a team.</li><li>
Skill and ability to provide coaching to produce effective training.</li><li>
Ability to deliver engaging and effective training in a variety of settings including one-to-one, e-learning, classroom-based instruction and through learning aids.</li><li>
Strong written and verbal communication skills, including dynamic facilitation and presentation skills.</li><li>
Gain knowledge of Washington State 988 Contact Hub and Regional Crisis Line systems.</li><li>
Ability to be become and remain up to date 988 workflows and policies and procedures.</li></ul>
PHYSICAL, SENSORY &amp; ENVIRONMENTAL:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.</li><li>
May be required to lift 10 - 20 pounds.</li><li>
Work may be performed out of office and travel may be needed to outside areas.</li><li>
Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.</li></ul>
PAY RANGE (Hourly/ Non-Exempt): $31.84-$38.79<ul><li>
All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for this position is $31.84 per hour.</li></ul>
Our Benefits and Perks are Amazing!
WE BELIEVE IN WORK LIFE BALANCE:<ul><li>
Paid Time Off &ndash; Employees accrue up to 26 days of PTO in the first year of employment!</li><li>
Plus 9 Paid Federal Holidays!</li><li>
Sick Leave &ndash; Extended Sick Leave and Paid Sick and Safe Time.</li><li>
Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.</li></ul>
BENEFITS: www.fbhwa.org/careers/benefits<ul><li>
Medical, Dental and Vision</li><li>
Retirement &ndash; We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.</li><li>
Flexible Spending Accounts</li><li>
Life Insurance &ndash; Company paid coverage that starts the first of the month following 6 months from your date of hire.</li></ul>
PERKS: www.fbhwa.org/careers/perks<ul><li>
Signing Bonus!</li><li>
No-cost licensure supervision for those pursuing clinical licensure.</li><li>
Federal and State Loan Forgiveness Program for qualifying Programs.</li><li>
Reimbursement of License/Certification application fee that is required for the position.</li><li>
Free Employee Assistance Program</li><li>
Staff Discounts at various FBH partners throughout Spokane!</li></ul>
Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.</div>

Trainer - 988 Contact Hub - Part Time - Monday-Friday 11AM-3PM

Conduent

Durch unsere engagierten Mitarbeiter liefert Conduent unternehmenskritische Dienstleistungen und L&ouml;sungen im Auftrag von Fortune 100 Unternehmen und &uuml;ber 500 Regierungen - und schafft so au&szlig;ergew&ouml;hnliche Ergebnisse f&uuml;r unsere Kunden und die Millionen von Menschen, die auf sie z&auml;hlen. Sie haben die M&ouml;glichkeit, sich pers&ouml;nlich zu entfalten, etwas zu bewirken und Teil einer Kultur zu sein, in der Individualit&auml;t jeden Tag wahrgenommen und gesch&auml;tzt wird.Conduent unterst&uuml;tzt operative Teams dabei, die Service- und Produktbereitstellung effektiver und effizienter zu gestalten. Wir arbeiten partnerschaftlich daran, Gesch&auml;ftsprozesse zu optimieren, Wissen zu maximieren, die Produktivit&auml;t und Qualit&auml;t zu steigern und die Compliance sicherzustellen.Deine Rolle:Als Trainer bist du eine erfahrene Fachkraft mit fortgeschrittenem und spezialisiertem Know-how in Trainingsmethoden und operativen Prozessen. Du agierst weitgehend autonom innerhalb etablierter Verfahren.Deine Hauptaufgaben<ul><li>Schulung &amp; Durchf&uuml;hrung: Du leitest Trainings f&uuml;r Mitarbeiter zu komplexen Produktlinien/Technologien, Kunden-Tools oder Prozessen, einschlie&szlig;lich grundlegender Soft Skills.</li><li>Trainingsentwicklung: Bei Bedarf bist du f&uuml;r die Gestaltung und Aktualisierung einfacher Schulungsmaterialien und Kurse verantwortlich, wobei du die Inhalte logisch f&uuml;r die Durchf&uuml;hrung strukturierst.</li><li>Qualit&auml;tssicherung: Du arbeitest mit Fachexperten zusammen, um die Aktualit&auml;t und Effektivit&auml;t der Inhalte zu validieren.</li><li>Organisation &amp; Berichte: Du analysierst und erstellst Trainingsressourcen und Materialien, um die Kurse durchzuf&uuml;hren. Du sammelst Trainings-Feedbacks von Teilnehmern. Du f&uuml;hrst bei Bedarf &quot;Train the Trainer&quot;-Sitzungen durch.</li><li>Probleml&ouml;sung: Du nutzt dein Urteilsverm&ouml;gen, basierend auf deiner bisherigen Erfahrung, Praktiken und Pr&auml;zedenzf&auml;llen, um Probleme zu identifizieren und zu l&ouml;sen.</li><li>Prozessoptimierung: Du schl&auml;gst Verbesserungen f&uuml;r bestehende Prozesse und L&ouml;sungen vor, um die Effizienz des Teams zu steigern.</li></ul>Deine Qualifikationen und ErfahrungZwingend erforderlich:<ul><li>Nachweisliche Erfahrung im Call Center / Kundenservice-Umfeld als Trainer oder in einer &auml;hnlichen Rolle.</li><li>Fundierte Kenntnisse im Telekommunikationssektor.</li><li>Spezifische Expertise im Bereich Vodafone und dessen Produkte/Services (Produktwissen, Prozesse, Kundenschnittstelle).</li></ul>Generelle Anforderungen:<ul><li>Funktionales Wissen: Du hast dir umfassendes Wissen in einer Reihe von Prozessen, Verfahren und Systemen angeeignet oder agierst als technischer Experte in einem Bereich.</li><li>Betriebswirtschaftliches Verst&auml;ndnis: Du hast ein gutes Verst&auml;ndnis daf&uuml;r, wie verwandte Teams ihre Bem&uuml;hungen und Ressourcen koordinieren, um gemeinsame Ziele zu erreichen.</li><li>Soft Skills: Du tauschst Ideen und Informationen effektiv aus und nutzt Taktgef&uuml;hl und Diplomatie im Umgang mit anderen.</li></ul>Sprachkenntnisse (Vorteilhaft):<ul><li>Deutsch: Muttersprachliches Niveau oder vergleichbar.</li><li>Englisch: Flie&szlig;ende und fortgeschrittene Kenntnisse (Verhandlungssicher) sind ein Plus.</li></ul>Arbeitsumfeld und Standort<ul><li>Standort: Bursa, T&uuml;rkei.</li><li>Arbeitsmodus: Die betreffende Stelle ist derzeit als Remote-Rolle ausgeschrieben, um unsere Kapazit&auml;ten f&uuml;r unseren neuen Standort in Bursa fr&uuml;hzeitig aufzubauen. Langfristig ist jedoch geplant, dass der gesamte operative Betrieb in unser neues B&uuml;ro in Bursa &uuml;bergeht und die T&auml;tigkeit dort vor Ort fortgesetzt wird.</li></ul>Warum du bei uns arbeiten solltest:<ul><li>Bereitschaft, zun&auml;chst im Homeoffice zu arbeiten und sp&auml;ter in ein Office-basiertes Modell am Standort Bursa zu wechseln.</li><li>Arbeitsmodus: Wir erwarten von dir Flexibilit&auml;t und die Bereitschaft, prim&auml;r vor Ort im Office zu arbeiten. Deine Anwesenheit im B&uuml;ro ist wichtig f&uuml;r die effektive Durchf&uuml;hrung von Trainings und die Teamkoordination.</li><li>Teil eines internationalen Teams werden.</li><li>Professionelle Entwicklungsm&ouml;glichkeiten und Karrierechancen.</li><li>Dynamisches und unterst&uuml;tzendes Arbeitsumfeld.</li><li>Wettbewerbsf&auml;higes Gehalt plus Teamleiter Boni's</li><li>Flexible Arbeitszeiten</li><li>Sichere Zukunft: Ab dem ersten Tag volle Krankenversicherung; ab dem zweiten Monat private Krankenversicherung.</li><li>Nesting-Bonus in H&ouml;he von insgesamt 1000&euro; &ndash; ausgezahlt in zwei gleichen Raten (500&euro;) im 7. und 10. Gehaltszyklus &ndash; f&uuml;r neue Mitarbeitende, die 6 und 9 Monate im Unternehmen t&auml;tig sind.</li><li>Essensgeld in H&ouml;he von monatlich bis zu 6.670 TL (bei 23 Arbeitstagen)</li></ul>Passt du zu uns?Wenn du bereit bist, dein Expertenwissen in Bursa einzusetzen und unsere operativen Teams im Telekommunikations- und Vodafone-Umfeld auf das n&auml;chste Level zu bringen, freuen wir uns auf deine Bewerbung!Art der Stelle: VollzeitGehalt: ab 80.975,00TRY pro MonatM&ouml;glichkeit zu pendeln/umzuziehen:<ul><li>Bursa: problemlos pendeln oder bereit sein, mit Unterst&uuml;tzung durch den Arbeitgeber umzuziehen (W&uuml;nschenswert)</li></ul>Berufserfahrung:<ul><li>Kundendienst: 1&nbsp;Jahr (Erforderlich)</li></ul>Sprache:<ul><li>Deutsch (Erforderlich)</li></ul>Arbeitsort: Zum Teil im Homeoffice in Bursa

Trainer (m/w/d) DSL Remote - Bursa

IGT Solutions

<div>
 
 
 Job Title: Trainer (Customer Service / Contact Center)
 
 
 
 
 Location:
 
 Maadi, Cairo
 
 
 
 Company:
 
 IGT Solutions
 
 
 
 Experience Required:
 
 Minimum 1 year
 
 
 
 Language Requirement:
 
 English Level C1 (Advanced)
 
 
 
 Job Summary
 
 
 
 IGT Solutions is looking for a dynamic and engaging Trainer
 
 with travel &amp; Airlines Experience
 
 to join our team. The ideal candidate will be responsible for delivering high-quality training sessions, enhancing employee performance, and ensuring that new hires and existing employees meet business standards in customer service and communication.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver onboarding training sessions for new hires (product, process, and communication skills).
 </li>
 <li>
 Conduct refresher trainings and upskilling sessions for existing employees.
 </li>
 <li>
 Develop and update training materials, manuals, and presentations.
 </li>
 <li>
 Assess trainee performance through evaluations, quizzes, and role-plays.
 </li>
 <li>
 Provide constructive feedback and coaching to improve performance.
 </li>
 <li>
 Track training effectiveness and report on KPIs (e.g., nesting performance, training success rate).
 </li>
 <li>
 Collaborate with Operations, Quality, and HR teams to identify training needs.
 </li>
 <li>
 Support employees during nesting and early production stages.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum
 
 1 year of experience
 
 as a Trainer
 
 in Travel or Airlines LOB
 
 in a contact center or customer service environment.
 </li>
 <li>
 
 English proficiency at C1 level
 
 (spoken and written).
 </li>
 <li>
 Strong presentation and facilitation skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to simplify complex information and engage different learning styles.
 </li>
 <li>
 Good knowledge of training methodologies and adult learning principles.
 </li>
 <li>
 Proficiency in MS Office (especially PowerPoint and Excel).
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in multinational or BPO environments.
 </li>
 <li>
 Familiarity with quality standards and KPIs in customer service.
 </li>
 <li>
 Basic coaching and mentoring skills.
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Rotational shifts (if applicable).
 </li>
 <li>
 Onsite role in Maadi.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary package.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Dynamic and supportive work environment.
 </li>
 </ul>
 
 
</div>

BPO Trainer

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Call Center Trainer

Trainer (BPO)

Trainer (BPO)

Patient Appointment Scheduling Lead

Trainer - 988 Contact Hub - Part Time - Monday-Friday 11AM-3PM

Trainer (m/w/d) DSL Remote - Bursa

BPO Trainer