call center trainer

Prime BPO

Call Center Trainer / Manager Location: On&#8209;site / Location: First Floor, Plaza 169F, Civic Center, Bahria Town Phase 4. Reports to: CEO / COO.We are looking for a Call Center Trainer / Manager with Excellent Verbal &amp; Written Communication skills. Having at least 2 years of relevant experience in the Call Center industry.The role offered by the company entails;<ul><li>Minimum 2+ years of hands-on Training &amp; Development experience in relevant fields.</li><li>Reporting and liaising with the Head of Training &amp; Development for development and designing of course content, material, execution, and assessment.</li><li>Facilitate new Hiring for our Sales Executives.</li><li>Run our Training program and ensure trainees hit their sales targets to successfully get appointments.</li><li>Conduct Accent training.</li><li>Up-train our existing staff to positively impact our sales targets.</li><li>Attend Board interviews and select Sales Executive candidates.</li><li>Work with HR to ensure the well-being of all Trainees.</li><li>Learning and facilitating others.</li><li>Persistent on retention of knowledge through innovative ideas</li><li>Excellent presentation skills igniting motivation to learn in a team</li><li>Excellent communication skills with peers</li><li>Fluent in English (reading, writing, speaking)</li><li>Fast learning and delivery abilities working within time pressure on emergent requirements</li><li>Persistent on retention of knowledge through innovative ideas and implementations.</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

Call Center Trainer / Manager

Code Flairs

We are looking for a motivated and experienced Call Center Agents Trainer to lead, coach, and develop our outbound calling team for SEO and Digital Marketing campaigns. The ideal candidate will have strong communication and leadership skills with a solid understanding of digital marketing concepts and outbound sales strategies.Responsibilities:<ul><li>Train and mentor new and existing call center agents on communication, sales techniques, and digital marketing service knowledge.</li><li>Conduct regular coaching sessions, mock calls, and performance evaluations to improve agents&rsquo; confidence and conversion rates.</li><li>Develop training materials, scripts, and guidelines aligned with company objectives and marketing services.</li><li>Monitor live or recorded calls to ensure quality, professionalism, and adherence to company standards.</li><li>Provide feedback, identify skill gaps, and implement improvement plans.</li><li>Collaborate with the sales and marketing teams to ensure agents are updated on new service offerings and campaign goals.</li><li>Track and report training outcomes, team performance, and overall productivity improvements.</li><li>Support agents in achieving daily, weekly, and monthly lead generation and quality targets.</li></ul>Requirements:<ul><li>Proven experience as a Call Center Trainer, Team Lead, or Senior Agent in outbound sales or digital marketing campaigns.</li><li>Strong knowledge of SEO, Google Ads, and digital marketing services.</li><li>Excellent communication, presentation, and coaching skills.</li><li>Fluent in English, both spoken and written.</li><li>Ability to motivate and manage teams in a fast-paced environment.</li><li>Strong analytical and organizational skills with attention to detail.</li><li>Positive attitude, patience, and ability to handle diverse trainees effectively.</li></ul>You may directly approach on WhatsApp at 03254283182.Job Type: Full-timePay: Rs100,000.00 per monthApplication Question(s):<ul><li>Do You have experience in SEO/ Digital marketing campaign?</li><li>This is a night Shift are you comfortable working in night?</li><li>This is sales Job inhouse in Lahore ,are you available for onsite position?</li><li>How comfortable are you with handling international clients or leads (especially from the US/UK/UAE markets)?</li></ul>Work Location: In person

Call Center Agent Trainer for SEO & Digital Marketing Campaigns

SHREE R M B FOOD PRODUCT

Job Title: Quality Assurance (QA) &amp; Trainer &ndash; Call CenterReports To: Quality Manager / Operations ManagerJob SummaryWe are seeking a proactive and detail-oriented QA &amp; Trainer to ensure high-quality interactions and drive continuous improvement within our call center team. This role is responsible for monitoring and evaluating agent performance, providing constructive feedback, and conducting training sessions to enhance service delivery, compliance, and customer satisfaction.Key ResponsibilitiesQuality AssuranceMonitor inbound and outbound calls, chats, and emails to assess the quality of customer interactions.Evaluate agent performance based on call handling, communication skills, product knowledge, and adherence to process standards.Document findings and share detailed feedback with agents and supervisors.Identify performance gaps and recommend corrective actions or coaching opportunities.Maintain and update QA scorecards, evaluation sheets, and call calibration processes.Collaborate with Team Leaders and Operations Managers to ensure QA insights are implemented effectively.Track key quality metrics and generate periodic reports.Conduct new hire training for customer service agents, including product/process knowledge, soft skills, and system navigation.Develop and update training materials and e-learning content.Deliver refresher training and performance improvement programs based on QA findings.Work closely with leadership to identify training needs and design learning interventions.Measure training effectiveness through assessments, feedback, and performance metrics.QualificationsBachelor&rsquo;s degree in Business, Communication, or a related field (preferred).2+ years of experience in a call center QA or trainer role (BPO experience is an advantage).Strong knowledge of quality monitoring tools and performance metrics.Experience in designing and conducting effective training sessions.Excellent communication, presentation, and coaching skills.Analytical mindset with the ability to interpret data and identify trends.Proficiency in MS Office (Excel, PowerPoint) and CRM/call monitoring tools.Key CompetenciesAttention to detail and strong observation skills.Empathy and ability to deliver constructive feedback positively.Strong time management and organizational skills.Team-oriented with a passion for employee development.Adaptability in a fast-paced and evolving environment.Performance IndicatorsQA scores and accuracy rate.Agent performance improvement post-training.Training effectiveness and completion rates.Consistency in calibration with QA and Operations leadership.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Quality Assurance (QA) & Trainer – Call Center

AKY Services Pvt. Ltd

Join Leads Expert BPO as a Call Center Training ExecutiveLocation: Rawalpindi / Islamabad Shift: Night Shift (Monday &ndash; Friday) Salary: PKR 50,000 (Fixed) or more based on experienceWhy This Role?At Leads Expert BPO, we don&rsquo;t just make calls &mdash; we create conversations that deliver real results. Behind every top-performing agent stands a skilled trainer who builds confidence, sharpens talent, and drives excellence &mdash; and that&rsquo;s where you come in.We&rsquo;re looking for a motivated and passionate Call Center Training Executive to lead from the front &mdash; transforming new recruits into confident communicators and helping experienced agents reach peak performance. If you have the energy, communication skills, and leadership mindset to inspire a sales floor, this is your chance to make a lasting impact.Your Responsibilities:<ul><li>Design and deliver engaging, results-driven training sessions for new and existing agents.</li><li>Develop sales, communication, and compliance skills through interactive programs.</li><li>Track post-training performance and provide ongoing coaching and support.</li><li>Create impactful training materials, roleplays, and activities that inspire learning.</li><li>Collaborate with QA and Team Leads to identify and address performance gaps.</li><li>Keep every session energetic, practical, and goal-focused.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven experience as a Call Center Trainer (required 6 month).</li><li>Excellent English communication skills , spoken and written.</li><li>Strong grasp of sales strategies, customer service, and compliance standards.</li><li>Ability to coach, motivate, and energize teams effectively.</li><li>Creative, proactive, and hands-on approach to training delivery.</li></ul>What You&rsquo;ll Get:<ul><li>Fixed Salary: PKR 50,000 (or higher based on experience).</li><li>A platform to shape and develop the next generation of Leads Expert agents.</li><li>Opportunities for professional growth and leadership advancement.</li><li>A supportive, high-energy environment where your work truly makes an impact.</li></ul>How to ApplyHR Contact: 0333-9739861At Leads Expert BPO, you don&rsquo;t just train teams, you build winners. Join us and turn potential into performance that leads the way.Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Call Center : 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Preferred)</li></ul>Work Location: In person

Training Executive

Stewart Pakistan Private Limited

<div>
 
 
 Job Summary
 
 
 
 Deliver specialized training programs focused on operational excellence, communication skills, and performance development within a call center environment. Trainers will work closely with internal and external teams to ensure that all training initiatives are relevant, impactful, and aligned with business goals.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design and deliver customized training programs for call center operations, including product knowledge, customer service, and soft skills.
 </li>
 <li>
 Conduct thorough training needs assessments to identify performance gaps and skill enhancement opportunities.
 </li>
 <li>
 Facilitate engaging in-person and virtual training sessions for new hires and existing employees.
 </li>
 <li>
 Evaluate training effectiveness using feedback, assessments, and performance data; recommend improvements where needed.
 </li>
 <li>
 Collaborate with stakeholders and team leaders to ensure training content supports operational goals and customer satisfaction metrics.
 </li>
 <li>
 Stay up to date with industry trends, customer service best practices, and emerging training technologies.
 </li>
 </ul>
 
 
 Experience &amp; Requirements
 
 
 <ul>
 <li>
 
 Experience:
 
 3 to 6 years as a trainer, with at least
 
 2 years of experience in a call center or BPO environment
 
 (preferably in customer service, sales, or operations training).
 </li>
 <li>
 
 Shift:
 
 Must be available to work from
 
 3:00 PM to 12:00 AM (IST)
 
 .
 </li>
 <li>
 Strong facilitation, coaching, and communication skills.
 </li>
 <li>
 Proven ability to manage end-to-end training processes and evaluate learning outcomes.
 </li>
 <li>
 Experience with Learning Management Systems (LMS) and virtual training tools (e.g., MS Teams, Zoom, WebEx).
 </li>
 <li>
 Ability to adapt content and style to diverse learning audiences
 </li>
 </ul>
</div>

Training Coordinator

DSI Systems Inc.

<div>DSI, an authorized AT&amp;T Representative partner, has an immediate career opportunity for an AT&amp;T Contact Center Trainer for Small Business training efforts.
Before you apply, please read the following questions, and ask yourself if they are describing you:<ul>
<li>Are you a contact center trainer, skilled in the areas of demonstrating and teaching exemplary customer service, specifically taking inbound customer/seller calls, properly ticketing and dispositioning them, and researching customer/seller issues to resolution?</li>
<li>Do you have the natural confidence to manage an agent learning library, watching over and updating it every day to keep pace with ever-changing offers, products, services, and system changes, immediately bringing the issues and solutions that are discovered and solved every day directly to agents?</li>
<li>Do you have the ability and experience to grow, develop, and work alongside a group of agents, demonstrating to them what good customer service sounds like?
</li></ul>If you think these questions describe you, and you are passionate about training, problem-solving, research, and everything in between, then we want you on our team! 
 
Travel: 30 &ndash; 50% national and international travel as required for business needs
 
Office requirement: This role will report to our office in Richardson, Texas
About DSI
Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions&mdash;all designed to drive growth and operational efficiency.
At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets&mdash;including mobility, broadband, video, commercial, residential, Lodging &amp; Institutions, and Multi-Dwelling Units&mdash;empowering our sales partners to uncover new opportunities and maximize their potential.
The qualified candidate will be able to:<ul>
<li>Identify and deliver on the agent training needs through constant immersion in the contact center</li>
<li>Develop and deliver energetic and engaging training, meetings, and huddles</li>
<li>Tackle mastery of knowledge of ever-changing offers, products, and services, as well as unique and complex call center system, ticketing, and order entry systems and processes</li>
<li>Have a thorough understanding and knowledge of call center environments and culture and be able to &ldquo;talk the talk&rdquo; by not just teaching, but by being able to demonstrate on a live call what good customer service sounds like</li>
</ul>Responsibilities<ul><li>
Handle in-bound sales support calls along with agents from various retail locations, listening to, understanding, and providing need-based sales solutions for store associates and their customers.</li></ul><ul>
<li>Track customer inquiries and resolutions, logging calls with various dialer and ticketing software platforms</li>
<li>Handle inbound call volume along with agents, demonstrating proper soft skills to ensure a high level of customer support and customer satisfaction</li>
<li>Responsible for the day-to-day management of the agent-facing learning library of materials, identifying gaps in the library and moving quickly to update</li>
<li>Provide up-to-the-minute communication of changes in offers and updates in processes to stakeholders, i.e., training team, agents, team leaders, and supervisors</li>
<li>Through immersive experience, trainers will provide on-site training and agent education, including, but not limited to, group training, side-by-side instruction and coaching for agents, team leaders, and supervisors</li>
<li>Work in close contact with the Lead Trainer to ensure timely and appropriate training material development and roll-out</li>
<li>Being immersed in the environment and working side-by-side with agents to intimately know, understand, and train to varying situations to all stakeholders</li>
<li>Become subject matter expert and proactively own opportunities for improvement and training.
</li><li>Keep current on processes, systems, and issues to troubleshoot and problem solve</li>
<li>Continuously educating agents on AT&amp;T-related product and service training in a dynamic, energetic, personable, engaging fashion</li>
<li>Player/trainer who will take inbound calls, create tickets alongside agents after extensive research to resolve customer issues</li>
<li>Help build, update, and maintain sales &amp; training presentations (PowerPoint, videos, etc.), job aids, and reference materials for learning optimization across all assigned platforms and audiences &ndash; with primary focus on AT&amp;T products and services</li>
<li>Ability to gain insight and formulate patterns to bring a unified training message throughout our programs</li>
</ul>Requirements<ul><li>
Clear, dynamic, &amp; precise communication skills to all levels of employees, from entry-level agents to leadership, both inside and outside our organization</li></ul><ul>
<li>Minimum 2 years&rsquo; telecommunications call center experience</li>
<li>Minimum 2 years of presentation and training in curriculum development</li>
<li>Proficiency in many forms of audience-driven content creation, design, and delivery, especially Microsoft&rsquo;s PowerPoint, with a detailed eye towards designing and delivering slides</li>
<li>Deliver clear, engaging, aesthetically formatted, and PowerPoint content with quickness and ease</li>
<li>Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, WebEx, MS Teams), and A/V setup and troubleshooting skills (projector setup, TV and audio systems, etc.)</li>
<li>Ability to manage multiple deadlines for all partners, internal and external</li>
<li>QA and/or QA leadership experience</li>
<li>Trello competency</li>
<li>Minimum 2 years&rsquo; telecommunications call center experience</li>
<li>Minimum 2 years of presentation and training in curriculum development</li>
</ul>Benefits<ul>
<li>Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment &ndash; no extended waiting period!</li>
<li>401k Plan with employer matching
</li><li>Paid vacation, personal/sick days, and bereavement time</li>
<li>Employee Profit Sharing Program</li>
<li>50% AT&amp;T wireless discount</li>
<li>Paid training</li>
<li>Advancement opportunities, we prefer to promote from within!</li></ul></div>

AT&T Small Business Training Specialist

Holman

<div>Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What&rsquo;s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
We are seeking an experienced BDC Trainer to develop and implement comprehensive training strategies for our Sales call center. This role is instrumental in equipping our team with the skills and knowledge necessary to prioritize customer satisfaction and foster loyalty. Our Business Development Center plays a pivotal role in ensuring that every interaction with our customers is seamless and positive.
Key Responsibilities:<ul><li>
Design and execute virtual onboarding and ongoing training programs for new hires.</li><li>
Proactively identify and address ongoing training needs in collaboration with stakeholders.</li><li>
Analyze training interactions to provide insights into additional training requirements.</li><li>
Partner with leadership to conduct performance assessments and evaluate training effectiveness for BDC Coordinators.</li><li>
Coordinate and support quarterly one-on-one sessions for BDC Coordinators to promote continuous development.</li><li>
Engage in personal development activities to maintain and enhance facilitation skills.</li></ul>
Qualifications:<ul><li>
Minimum of 1 year of experience in training facilitation.</li><li>
Proven experience in developing and deploying Virtual Instructor Led Training sessions.</li><li>
Exceptional one-on-one and group presentation and facilitation skills.</li><li>
Ability to interact effectively with employees at all organizational levels, including business units and executive management.</li><li>
Background in Customer Service or Customer Service Training is highly desirable.</li><li>
Familiarity with dealership operations and/or call center environments is a plus.</li><li>
Proficiency with MyKaarma or DealerSocket is a plus.</li><li>
Bachelor&rsquo;s degree required.</li><li>
Ability to work a hybrid schedule (T, W, TH in-office and M, F remote work)</li></ul>
#LI-AK1
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That&rsquo;s why we are listening, open to learning new things &ndash; about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It&rsquo;s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):<ul><li>
Health Insurance</li><li>
Vision Insurance</li><li>
Dental Insurance</li><li>
Life and Disability Insurance</li><li>
Flexible Spending and Health Savings Accounts</li><li>
Employee Assistance Program</li><li>
401(k) plan with Company Match</li><li>
Paid Time Off (PTO)</li><li>
Paid Holidays, Bereavement, and Jury Duty</li><li>
Paid Pregnancy/Parental leave</li><li>
Paid Military Leave</li><li>
Tuition Reimbursement</li></ul>
Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $60,800.00 - $86,640.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.
Artificial Intelligence Statement
To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

BDC Trainer

Search 10000+ Call center trainer jobs near you this November. New roles added regularly across leading industries. Apply today.