call center trainer

Fusion BPO Services

<div>Are you passionate about empowering others through training? Do you have experience in the e-commerce sector and a background in training customer service teams? Step beyond the ordinary if you&rsquo;re looking for BPO trainer jobs in Kalyani or call center trainer jobs in Kalyani! Fusion CX has the perfect opportunity for you at Kalyani to join our team as an Ecommerce process trainer to build a CX specialist workforce ready to redefine customer experiences! We are seeking an experienced Ecommerce trainer in Kalyani who can develop and deliver impactful training sessions. At Fusion CX, we&rsquo;re focused on developing talent and driving performance, ensuring that every team member is equipped with the skills they need to excel. Join us and help create outstanding customer experiences!
<h2 class="jobSectionHeader">Job Description</h2>
Key Responsibilities of the Ecommerce trainer in Fusion CX Kalyani:
<ul><li>Responsible for conducting end-to-end training programs</li>
<li>Deliver classroom and blended programs that add value to the learner and their business area</li>
<li>Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on the operations floor</li>
<li>Preparing and designing Training Materials</li>
<li>Generates training reports</li>
<li>Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/Product Knowledge etc (CORE Training)</li>
<li>Respond to and resolve issues arising out of interactions with Operations</li>
<li>Conduct timely meetings with different LOBs to ensure open communication and devise an action plan to address issues/ concerns raised.</li>
<li>Floor support as per the process requirements</li>
<li>Coordination with different LOBs in preparation for TNA</li>
<li>Feedback and sessions are to be conducted as per the requirement</li>
<li>BQM Management</li>
<li>Nesting Compliance.</li>
</ul><h2 class="jobSectionHeader">Job Requirements</h2>
Skills and qualifications required to thrive as an Ecommerce process trainer in Fusion CX Kalyani:
<ul><li>Graduate in any field</li>
<li>Min 1-2 years of experience in the telecom process/BPO industry (on paper)</li>
<li>Willing to work in 24*7 shifts and 6 days a week. Ability to Work Flexible Schedules and Shifts.</li>
<li>Excellent written, oral, and presentation skills, as well as proficiency in MS Office products.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX?</h2>
At Fusion CX, we believe in growth, learning, and making a real impact. As an E-Commerce Trainer in Kalyani, you&rsquo;ll have the opportunity to shape the future of customer service teams while enjoying the perks of a supportive, innovative work environment. If you&rsquo;re considering Process trainer jobs, BPO trainer jobs in Kalyani, or call center trainer jobs in Kalyani, join us and contribute to training and building a CX specialist workforce that transforms customer experiences around the globe.
Here&rsquo;s why you should join us as an Ecommerce trainer in Kalyani:
<ul><li>Competitive Pay &amp; Benefits: Enjoy an attractive salary package along with benefits that reward your contributions.</li>
<li>Endless Growth Opportunities: Benefit from professional development, leadership training, and career advancement.</li>
<li>Collaborative Culture: Be part of a diverse and motivated team where your ideas and efforts are valued.</li>
</ul>Ready to take your training career to the next level? Apply now and become part of a forward-thinking company transforming customer experiences!</div>

Trainer – ECommerce – Kalyani

<div>If you are exploring a BPO trainer job vacancy in Kolkata or looking to grow your career in call center learning and development teams within an E-commerce customer experience operation, this role offers the chance to shape skills, strengthen capability, and elevate performance across teams. Fusion CX is hiring a Trainer who brings structure, clarity, and energy to the learning environment. Join us now!
<h2 class="jobSectionHeader">Job Description:</h2>
About the Role
The Trainer is responsible for delivering end-to-end training programs that support onboarding, upskilling, performance improvement, and operational readiness. You will design training content, facilitate classroom and blended modules, support nesting performance, and collaborate with operations to address learning needs across the floor.
Key Responsibilities
<ul><li>Deliver classroom and blended training sessions for new hires and existing team members.</li>
<li>Conduct refresher programs to strengthen core customer service, process knowledge, and product understanding.</li>
<li>Prepare, update, and design training materials aligned with business requirements.</li>
<li>Generate training reports and maintain accurate documentation.</li>
<li>Provide floor support to reinforce learning and ensure smooth transition from training to operations.</li>
<li>Coordinate with different LOBs to complete Training Needs Analysis (TNA).</li>
<li>Conduct feedback sessions and performance discussions as required.</li>
<li>Partner with operations to resolve training-related queries and recommend capability improvements.</li>
<li>Support BQM initiatives and ensure nesting compliance. 
Responsibilities may evolve based on business requirements.</li>
</ul><h2 class="jobSectionHeader">Job Requirements:</h2>
<ul><li>Education: Graduation</li>
<li>Strong communication and presentation skills.</li>
<li>Experience in training or learning facilitation preferred.</li>
<li>Ability to create structured training content and deliver engaging sessions.</li>
<li>Good stakeholder management across training, operations, and quality teams.</li>
<li>Comfortable working in a fast-paced operations environment with defined throughput goals.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX?</h2>
Kolkata is home to a vibrant and growing CX talent ecosystem, and this role places you at the heart of capability building.
<ul><li>Lead impactful training programs that shape learner success.</li>
<li>Work closely with operations and quality teams to drive continuous improvement.</li>
<li>Contribute to a culture where growth, learning, and teamwork are central.</li>
</ul>If you are searching for a trainer job vacancy in Kolkata or want to advance your career in BPO training or call center learning and development process, this opportunity offers both structure and growth.</div>

Trainer – E-Commerce – Kolkata, India

Globe Call Centre(SMC-PRIVATE) Ltd

Globe Call Centre is seeking an experienced Call Centre Trainer to deliver paid, session-based training for our call centre agents. This opportunity is ideal for a seasoned professional with a strong background in international B2B support and sales, who can provide impactful training without the commitment of a full-time role.What We&rsquo;re Looking For<ul><li>Proven experience as a call centre trainer with expertise in international B2B customer support and/or sales</li><li>Strong command of professional communication standards, including call structure, objection handling, rapport building, and customer satisfaction techniques</li><li>Ability to design and deliver engaging, practical training sessions tailored to call centre environments</li><li>Confidence in coaching agents on professional etiquette, tone, clarity, and cultural sensitivity when dealing with global clients</li><li>Comfort working as a visiting trainer or consultant, compensated on a per-session basis</li></ul>Key Responsibilities<ul><li>Conduct structured and results-driven training sessions for call centre agents</li><li>Provide guidance on handling international B2B calls professionally and effectively</li><li>Deliver real-time feedback, role-play exercises, and performance improvement strategies</li><li>Support improvements in overall call quality, customer experience, and conversion performance</li><li>Collaborate with leadership to ensure training aligns with operational goals</li></ul>Interested Candidates may send their resumes on &quot;hr@globe-call.com&quot;Job Type: Part-timeExpected hours: 3 &ndash; 5 per weekWork Location: In person

Corporate Trainer (for Call Centre Paid Session Trainings)

Pringle Technologies Inc

We are looking for an experienced Trainer to deliver end-to-end training for call center agents supporting the eAgent process. This role focuses on onboarding new batches, conducting certifications, improving communication and soft skills, and creating a professional, customer-centric work environment.Roles and Responsibilities- Conduct structured induction and onboarding programs for new hire batches covering product, process, system, and policy training.- Prepare trainees for live call handling using effective training methodologies and maintain training schedules and attendance records.- Design and administer certification assessments, evaluate trainee performance, and provide go/no-go recommendations.- Deliver soft skills, communication, and customer service training including role plays, mock calls, and call simulations.- Support accent neutralization and communication clarity for US customer interactions.- Create a positive, professional, and learning-oriented environment while reinforcing organizational values and compliance.- Plan engagement activities to improve confidence, collaboration, and professionalism.- Collaborate with Quality and Operations teams to address audit findings and performance gaps through targeted training.- Conduct refresher training, update training materials, and track training effectiveness.- Prepare training reports and maintain training documentation, SOPs, and knowledge materials.Skills and Qualifications- Bachelor&rsquo;s degree in any discipline (preferred).- 4&ndash;5 years of experience in call center training or learning &amp; development.- Strong facilitation, presentation, and communication skills.- Experience training US-based voice processes preferred.- Knowledge of soft skills, customer service etiquette, and professional conduct.- Ability to engage, motivate, and coach diverse teams.- Strong planning, organizational, and documentation abilities.- Certification in training, communication, or facilitation is an added advantage.Job Type: Full-timePay: ₹300,000.00 - ₹400,000.00 per yearBenefits:<ul><li>Paid time off</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Vijayawada, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Describe your experience with soft skills &amp; communication training.</li><li>Have you conducted any certifications &amp; readiness assessments?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Shift availability:<ul><li>Night Shift (Required)</li><li>Overnight Shift (Preferred)</li></ul>Work Location: In person

Trainer

Concentrix

Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join or sign in to find your next job Join to apply for the Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at ConcentrixGet AI-powered advice on this job and more exclusive features.Job Title: Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. Essential Functions/Core Responsibilities <ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities</li><li>Accountable for achieving individual training performance metrics</li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients</li><li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids</li><li>Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures </li></ul>Candidate Profile <ul><li>Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred</li><li>A bilingual English (B2+ level) and native Arabic speaker.</li><li>Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)</li><li>Strong communication skills, both written and verbal</li><li>Proficient in Microsoft Office</li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable</li><li>Self-starter, sense of urgency, and works well under pressure</li><li>Strong attention to detail</li><li>Sense of professionalism and ability to develop good relationships </li></ul>Career Framework Role Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills Analyzes possible solutions using standard procedures and principles Builds knowledge of the organization, processes and customers Solves a range of straightforward problems Receives a moderate level of guidance and direction Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: ARE Abu Dhabi - Building Khaleej Area Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Education and Training</li><li> Industries IT Services and IT Consulting</li></ul>Referrals increase your chances of interviewing at Concentrix by 2x Sign in to set job alerts for "Instructor" roles. 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Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

<div>Are you a seasoned professional seeking rewarding customer service jobs in Howrah for experienced trainers? Does training, sharing knowledge, and building teams ignite passion in you? If the answer is yes, we have an exciting opportunity for you. We are searching for an experienced and dedicated Customer Service Trainer to join our team in Howrah. This job vacancy in Howrah requires you to conduct comprehensive training programs for a leading E-Commerce chat process. As a trainer, you will transform customer service representatives or CSRs into capable customer service agents who are well-equipped with the skills and knowledge to deliver exceptional service.
<h2 class="jobSectionHeader">Job Description</h2>
Key responsibilities of the E-Commerce Customer Service Trainer in Howrah:
<ul><li>Conduct end-to-end training programs for new and existing Customer Service CSRs.</li>
<li>Deliver classroom and blended training sessions that enhance learner capabilities and add value to their business areas.</li>
<li>Conduct refresher sessions to improve and maintain the core skills of CSRs on the operations floor.</li>
<li>Prepare and design engaging training materials.</li>
<li>Generate and analyze training reports to assess effectiveness and identify areas for improvement as a Customer Service Trainer.</li>
<li>Train new CSRs in customer service skills, process knowledge, and product knowledge through core training sessions.</li>
<li>Respond to and resolve issues arising from interactions with operations teams.</li>
<li>Conduct regular meetings with different Lines of Business (LOBs) to ensure open communication and develop action plans to address issues or concerns.</li>
<li>Provide floor support as required by the process to ensure smooth operations.</li>
<li>Coordinate with various LOBs to prepare for Training Needs Analysis (TNA).</li>
<li>Provide feedback and conduct sessions as required.</li>
<li>Manage Business Quality Metrics (BQM) and ensure compliance during the nesting period.</li>
</ul><h2 class="jobSectionHeader">Job Requirements</h2>
Essential skills and qualities of an E-Commerce Customer Service Trainer in Howrah:
<ul><li>Graduated in any field.</li>
<li>Minimum of 1-2 years of experience in the e-commerce process (documented).</li>
<li>Willingness to work 24&times;7 shifts and 6 days a week, with the flexibility to work varied schedules and shifts.</li>
<li>Excellent written, oral, and presentation skills.</li>
<li>Proficiency in MS Office products.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX in Howrah?</h2>
At Fusion CX, we offer an inclusive and innovative workplace where your growth with a dynamic team, premier clientele, and global organization is committed to excellence. This job vacancy in Howrah offers you a culture of continuous learning and development, a dynamic work environment, and opportunities for professional growth. As a Customer Service Trainer in Howrah, you will play a crucial role in shaping the skills and knowledge of our customer service teams. You will work with a leading e-commerce brand and have a significant impact on our team&rsquo;s success and customer satisfaction. So, if you are seeking a customer service trainer job in Howrah, apply today and embark on a rewarding journey with Fusion CX.</div>

Customer Service Trainer – Chat – E-commerce – Howrah

Simcoe IT

We&rsquo;re Hiring: CSR - MalesLocation: P Block, DHA, Main Ghazi Road, Rehman Gardens, Lahore Shift: Night Shift (8:00 PM &ndash; 5:00 AM) Working Days: 5 Days a Week (If Saturday is worked, extra payment will be provided as per per-day wage) Salary: PKR 35,000 &ndash; 45,000 + Daily IncentivesRequirements<ul><li>Male candidates only</li><li>3&ndash;6 months experience in Sales or Customer Service</li></ul>(International campaign experience preferred)<ul><li>Good spoken English and listening skills</li><li>Confident, polite, and professional call handling</li><li>Ability to work night shifts consistently</li><li>Target-driven and punctual</li></ul>Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Communicate clearly with international clients</li><li>Resolve customer queries and provide accurate information</li><li>Maintain call quality standards and customer satisfaction</li><li>Achieve daily performance and incentive targets</li><li>Record call details and customer information accurately</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working the Night shift </li></ul>Monday - Friday (8:00 PM &ndash; 5:00 AM)<ul><li>Office Location: P Block, DHA, Main Ghazi Road, Rehman Gardens, Lahore</li></ul>Is it suitable for you ?<ul><li>Do you have any experience in international campaigns ? If yes please mention the name</li><li>Can you speak English ?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Call Center Job for Freshers

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