call center trainer

Experts Communication

Job Title: Trainer &ndash; Call Center Location: Karachi (On-site) Company: Experts CommunicationAbout Us: Experts Communication is a dynamic BPO and IT services company committed to excellence in customer engagement and employee development. We believe that great teams are built through consistent learning, practical exposure, and strong communication skills.Position Overview: We are seeking a professional Trainer with a proven track record in training employees for cold calling, telesales, and client communication. The ideal candidate will be responsible for improving the performance of our sales and support teams through structured training sessions, real-time coaching, and performance evaluations.Key Responsibilities:<ul><li>Design, develop, and deliver effective training sessions focused on cold calling, lead generation, and customer communication.</li><li>Conduct onboarding training for new hires and refresher sessions for existing employees.</li><li>Evaluate team performance and identify skill gaps to recommend targeted training programs.</li><li>Provide hands-on call coaching, role plays, and live call feedback to enhance conversion skills.</li><li>Develop training materials, scripts, and SOPs tailored to company objectives.</li><li>Collaborate with Team Leads and HR to assess training needs and measure training effectiveness.</li><li>Keep track of training metrics, progress reports, and maintain employee performance records.</li><li>Stay updated with industry trends and modern communication techniques to keep the training content relevant and impactful.</li></ul>Requirements:<ul><li>Proven experience (2&ndash;4 years) as a Trainer in a BPO, call center, or sales environment.</li><li>Strong command over English communication and sales pitching skills.</li><li>Deep understanding of cold calling dynamics, client handling, and objection management.</li><li>Excellent presentation, interpersonal, and motivational skills.</li><li>Ability to engage, inspire, and drive behavioral improvement among employees.</li></ul>Why Join Us?<ul><li>Opportunity to train and develop high-performing teams in a growing organization.</li><li>Supportive management and a performance-driven environment.</li><li>Competitive salary and growth opportunities.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Trainer – Call Center (Cold Calling)

Zupax Marketing

Job Title: Sales Trainer Company: Mars Junction Location: Gulzar-e-Quaid Branch, Rawalpindi Job Type: Full-Time (Night Shift) Industry: BPO/Call CenterJob Summary:Mars Junction is seeking a skilled and experienced Sales Trainer to join our dynamic team at the Gulzar-e-Quaid branch. The ideal candidate will have a strong background in call center training and a proven ability to enhance agent performance across various campaigns including Medicare, Final Expense (FE), Affordable Care Act (ACA), Solar, and Durable Medical Equipment (DME).Key Responsibilities:<ul><li>Conduct training sessions for call center agents to improve overall sales performance.</li><li>Develop, maintain, and deliver comprehensive training materials aligned with business goals.</li><li>Monitor agent performance during and after training and provide continuous coaching and feedback.</li><li>Evaluate training effectiveness and update programs as needed.</li><li>Collaborate with management and team leads to assess training needs and support operational goals.</li><li>Ensure consistency in training quality across teams and shifts.</li></ul>Requirements:<ul><li>4&ndash;5 years of relevant experience in Training and Development within the BPO/call center industry.</li><li>In-depth knowledge and training experience in the following areas:</li><li>Medicare</li><li>Final Expense (FE)</li><li>Affordable Care Act (ACA)</li><li>Solar</li><li>Durable Medical Equipment (DME)</li><li>Strong communication, leadership, and presentation skills.</li><li>Ability to handle a fast-paced work environment and adapt training programs accordingly.</li><li>Strong interpersonal and organizational skills with attention to detail.</li></ul>Work Schedule:<ul><li>Night Shift: Monday to Friday, 5:45 PM &ndash; 3:45 AM</li><li>Alternate Saturdays (Working): 5:45 PM &ndash; 9:45 PM</li></ul>Location:1st Floor, City Hall, Intersection of Old Airport Road and Gulzar-e-Quaid, Rawalpindi, 46000Why Join Mars Junction?<ul><li>Competitive salary (Market-based)</li><li>Opportunities for growth and leadership</li><li>Supportive and collaborative work environment</li><li>Be part of a well-established and rapidly growing BPO</li></ul>How to Apply:Interested candidates can send their CVs to: hrmarsjunction@gmail.com For more information, contact: 0321 3616546Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthLocation:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Sales Trainer

AKY Services Pvt. Ltd

Join Leads Expert BPO as Our Call Center Training Manager Location: Rawalpindi / Islamabad Shift: Night Shift (Monday &ndash; Friday) Salary: PKR 50,000 (Fixed)Why This Role?At Leads Expert BPO, we don&rsquo;t just make calls &mdash; we craft conversations that create results. And behind every top-performing agent is a trainer who sparks confidence, skill, and success. That&rsquo;s where you come in.We&rsquo;re seeking a dynamic and passionate Call Center Training Manager to lead from the front &mdash; transforming fresh recruits into confident closers and polishing the expertise of experienced agents. If you have the energy, communication flair, and leadership it takes to inspire a sales floor, this is your stage to shine.Your Responsibilities<ul><li>Design and deliver interactive, performance-driven training programs.</li><li>Build sales, communication, and compliance skills through engaging sessions.</li><li>Monitor agent performance post-training and provide personalized coaching.</li><li>Create impactful training materials, roleplays, and learning activities.</li><li>Collaborate with QA and team leads to identify skill gaps and improvement areas.</li><li>Keep training sessions lively, practical, and results-oriented.</li></ul>What We&rsquo;re Looking For<ul><li>Proven experience as a Call Center Trainer (required).</li><li>Excellent English communication &mdash; both spoken and written.</li><li>Strong understanding of sales, customer service, and compliance standards.</li><li>Ability to motivate, coach, and engage trainees effectively.</li><li>Creative mindset with a focus on impactful, hands-on learning.</li></ul>What You&rsquo;ll Get<ul><li>Fixed salary: PKR 50,000</li><li>A platform to shape and mentor the next generation of Leads Expert agents.</li><li>Opportunities for professional growth and leadership development.</li><li>A chance to be the voice behind the voices driving our success.</li></ul>How to ApplyHR Contact: 0333-9739861At Leads Expert BPO, you don&rsquo;t just train teams &mdash; you build winners. Join us and turn potential into performance that truly stands out.Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Call Center : 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Preferred)</li></ul>Work Location: In person

Training Manager BPO

Wellfleet

<div>Wellfleet, a Berkshire Hathaway company, delivers customer-centric accident and health insurance, with quality service and uncompromising ethics. Wellfleet works to protect people against risk throughout every stage of life &ndash; from grade school to college to the workplace.
Founded in 1993 as Consolidated Health Plans (CHP), Wellfleet, headquartered in Springfield, Mass., is one of the nation&rsquo;s leading providers of health and accident insurance products to the higher education market.
Are you an experienced Customer Service Trainer with a passion and enthusiasm to train others? If so, we want you to come join our dynamic team of professionals!
The Customer Service Trainer is responsible for developing, maintaining, and delivering new hire training and continuing education within the department. This includes maintaining content, analysis, and organization of information within the knowledge management database to ensure the simplest and most efficient path for users to find information quickly and easily. The CS Trainer works with key stakeholders in other departments to ensure the release of quality content within the database. In addition, this position works closely with the Customer Service Leadership Team. Aligns database content to effectively develop department training while working to facilitate sustainable, measurable, continuous process improvement at the individual and department level. This role will be results focused on high quality customer interactions, improved financial performance and increased customer satisfaction, while consistently meeting internal control standards.
In this role, you will&hellip;
<ul><li>Work in collaboration with the Customer Service Leadership Team to develop and maintain training materials</li><li>
Provide customer service training including creating and reviewing materials, scoring exercises and quizzes, scheduling call shadowing and conducting post training surveys</li><li>
Confer with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies</li><li>
Formulate teaching outlines and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops</li><li>
Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops</li><li>
Test trainees to measure progress and to evaluate effectiveness of training</li><li>
Report on the progress of employees under guidance during training periods</li><li>
Maintain trainee records</li><li>
Coordinate training and workflow efforts with the Claims Trainer to ensure processes are aligned
</li><li>Make recommendations to improve training, workflow processes, policies, and procedures</li><li>
Listen to recorded calls and logged call notes of trainees to assess accurate delivery of call content and soft skills</li><li>
Provide feedback to supervisors and managers related to training</li><li>
Develop and maintain a consistent infrastructure and style guide to manage and deliver content via the Customer Service Knowledge Database</li><li>
Develop and maintain best practice guidelines for content development, process documentation, document review, editing and approval</li><li>
Provide independent decision-making and analysis of source materials to develop content in the database</li><li>
Collaborate with key stakeholders to develop and review content via a timely and documented process</li><li>
Manage communications with internal stakeholders/departments to ensure updated and new information is developed timely for the database
</li><li>Manage all requests submitted for database updates and/or modifications</li><li>
Create, update, and maintain Customer Service Knowledge Database training materials and modules</li><li>
Perform other duties as assigned.</li></ul>
We are looking for candidates with&hellip;
<ul><li>Bachelor&rsquo;s degree in healthcare, business, or related field, and 3+ years of experience in health plan customer service with thorough understanding of benefits and policy interpretation, or equivalent combination of education and experience</li><li>
Minimum of 1 year training experience</li><li>
Excellent verbal, written and interpersonal communication skills</li><li>
Responsible, and dependable with exceptional attention to detail</li><li>
Strong analytical, judgement/critical thinking, decision-making and problem-solving skills</li><li>
Strong organizational skills and the ability to manage multiple tasks with competing priorities in a fast-paced environment</li><li>
A strong work ethic and sense of responsibility for your teammates and our members</li><li>
Strong ability to multitask while maintaining integrity and quality of service</li><li>
A strong understanding of accident and health insurance products</li><li>
Self-motivated with the ability to work independently, with very little supervisory direction</li><li>
A strong understanding of health insurance call center business practices</li><li>
Ability to analyze data and identify trends and translate into individual or team training</li><li>
Proficient in MS Office Suite, specifically Word, Excel, PowerPoint, and Outlook.</li></ul>
Why Wellfleet?
Here at Wellfleet, we foster a culture of growth that enables engaged and high-performing professionals to be empowered to deliver our mission and vision.
Our employees are a team devoted to providing customer service that exceeds expectations of our members and clients. Successful team members continually look for ways to improve product delivery and value.
Wellfleet offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, 401K retirement plan, short- and long-term disability coverage, flexible/dependent care spending account, tuition reimbursement, and business casual dress.
Are you interested in exploring a career at Wellfleet? Explore our open positions.
General:
Wellfleet is part of the MedPro Group family. As such, all Wellfleet team members are employees of MedPro Group Inc. We are an Equal Opportunity Employer. The annual gross base salary range is $58,000 to $68,000. This range anticipates the low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate&rsquo;s qualifications, skills and competencies. Salary is one component of Wellfleet&rsquo;s total compensation and benefits package, which includes medical, vision and dental insurance options, life and accident insurance, 401(k), and short-term and long-term disability insurance. For a more detailed overview, visit our careers website at: wellfleetinsurance.com/about/careers. #LI-KS1 #LI-Remote</div>

Customer Service Trainer

Blue Cross and Blue Shield of Kansas

<div>Under the direction of leadership, the Customer Service Trainer will facilitate and guide learners through interactive training programs to prepare customer service employees to perform job duties such as responding to customer inquiries and resolving issues or complaints. Additionally, the Customer Service Trainer will support the customer service center by providing assistance and collaboration for continuous learning and improvement of customer service employees. 
 
&ldquo;This position is eligible to work onsite or hybrid (9 or more days a month onsite), or remote in accordance with our Telecommuting Policy. Applicants must reside in Kansas, Missouri or be willing to relocate to another approved state as a condition of employment.&rdquo; 
 
Why Join Us? 
 
<ul><li>Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave.</li><li>Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities.</li><li>Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.</li><li>Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.</li><li>Stability: 80 years of commitment, compassion, and community</li><li>Networking Opportunities: Participate in our corporate intern program and network with other interns at BCBSKS to enhance your learning opportunity.</li></ul> 
Compensation 
 
$27.08- $33.80 
Non- Exempt 13 
<ul><li>Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training.</li></ul><div></div><div>
Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.</div><div></div><div>
What you&rsquo;ll do</div><div></div><div>
Responsibilities:</div><div></div><ul><li>
Facilitate, lead, and coach learners through training courses via hybrid and virtual modes of communication.</li><li>
Support, lead, and coach learners during post class activities and through the nesting period.</li><li>
Support the identification and prioritization of learning needs by analyzing performance and data to identify gaps in learning.</li><li>
Develop and modify training content to make it interactive and engaging while ensuring maximum absorption of prioritized material.</li><li>
Test learners for comprehension and skill execution of defined objectives.</li><li>
Manage class dynamics and ensure appropriate corrective action when necessary to create an effective learning environment.</li><li>
Support internal customer service clients by answering questions and coordinating with other areas to resolve inquires and improve the customer experience.</li><li>
Develop and maintain an understanding of industry best practices and adult learning techniques through ongoing education and research.</li><li>
Perform assigned job-related duties as required, including any special projects.</li></ul><div></div><div>
What you need</div><div></div><div>
 Knowledge/Skills/Abilities:</div><ul><li>
Effective communication and facilitation skills to build relationships, foster loyalty, and coach learners. Provide guidance and direction in a clear, concise, and compelling manner.</li><li>
Work with guidance to motivate customer service employees to learn, grow, and develop so they can obtain the knowledge and experience they need to help the organization reach its goals.</li><li>
Work with guidance to plan, organize, prioritize, and oversee training activities to efficiently meet business objectives.</li><li>
Exercise sound business judgment in a team environment and independently, while having the motivation and interpersonal skills necessary to effectively resolve problems and build relationships.</li><li>
This position is required to obtain and maintain a Life, Accident and Health license through the Kansas Insurance Department.</li></ul><div></div><div>
Education and Experience:</div><div></div><div>
Required:</div><ul><li>
High school diploma or equivalent.</li><li>
Must have prior leadership or training experience, or two years Customer Service experience with BCBSKS.</li></ul><div></div><div>
Preferred:</div><ul><li>
Hold a knowledge of three lines of business, with one line of business either being Traditional or Direct Enrolled.</li></ul><div></div><div>
Physical Requirements</div><div></div><ul><li>
When training, required to be in front of a classroom (virtually and/or in person) 90% of their day.</li></ul><div></div><div>
Benefits &amp; Perks</div><ul><li>
Base pay is only one component of your competitive Total Rewards package:<ul><li>
Incentive pay program (EPIP)</li><li>
Health/Vision/Dental insurance</li><li>
6 weeks paid parental leave for new mothers and fathers</li><li>
Fertility/Adoption assistance</li><li>
2 weeks paid caregiver leave</li><li>
5% 401(k) plan matching</li><li>
Tuition reimbursement</li><li>
Health &amp; fitness benefits, discounts and resources</li></ul></li></ul><div></div><div>
Our Commitment to Connection and Belonging</div><div></div><div>
At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.</div><div></div><div>
Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.</div></div>

CVS Health

<div>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
This role will have a focus on training Claims processing and Claims Call Center staff for all products including Final Expense, Accident and Health and Medicare Supplement policies. Training for other departments are also in scope of this role, to support the overall business as needed.
This position also:<ul><li>
Holds accountability for leading and training new colleagues through the onboarding experience, from initial orientation and training to individual education on job expectations as well as team priorities and responsibilities.</li><li>
Designs, develops and delivers curriculum and training sessions to designated audiences of learners.</li><li>
Collaborates with local leadership and other design and development professionals to ensure the successful development and delivery of training materials and events that transfer of learning back to the job.</li><li>
Independently oversees the classroom environment, managing all aspects of student performance and feedback to management. .</li><li>
This is an Individual Contributor role.</li></ul>
Responsibilities<ul><li>
Lead training sessions for designated audiences</li><li>
Actively engage with other training design and development professionals to collect and coordinate subject matter expertise, to collaborate on and influence the design and development of curriculum, and to ensure that the right curriculum is developed using the appropriate learning medium.</li><li>
Revise and customize the curriculum to reflect the unique geographic, product, and/or audience variations.</li><li>
Manage participant performance in the classroom, to ensure adherence to Aetna standards and policies; provides feedback to management as appropriate; may be required to manage the administration of Aetna's performance</li><li>
Analysis of individual performance assessments and development of action plans to appropriately manage Aetna's performance management processes for new hire situations with appropriate business/educational management, ER, and HR support</li><li>
Work with local business leaders to align the performance variables required to transfer learning back to the job.</li><li>
Assess the effectiveness of training programs during and at designated intervals after delivery.</li><li>
Collect and share curricula and training event feedback from program participants and local business leaders.</li><li>
Participate in the development effort to enhance the curricula and training events based on that feedback.</li><li>
Use formal instructional design methodology, working with instructional design staff, to develop performance-based training and educational tools.</li><li>
Develop and conduct follow-up assessments to determine the effectiveness and, when appropriate, ROI of training programs.</li><li>
Lead team building sessions and/or games for engagement and collaboration among staff</li><li>
These responsibilities are included but not limited to other training tasks given by management as needed for the business.</li></ul> 
Required Qualifications<ul><li>
Two to three (2-3) years of experience in a training capacity or equivalent experience</li><li>
Two to three (2-3) years of experience and understanding of Medicare claims processing and/or Healthcare claims processing</li><li>
One to three (1-3) years call center experience</li><li>
Previous presentation and training skills</li><li>
Competent PC skills and proficiency in MS Office</li><li>
Fluency in English Communication (written / verbal) is a MUST.</li><li>
Work a Hybrid Work Schedule ( In office 3 days a week)</li><li>
Excellent facilitation skills and the ability to interact effectively with people at all levels of the organization.</li></ul> 
Preferred Qualifications<ul><li>
Demonstrates strong facilitation skills.</li><li>
Demonstrates strong aptitude for instructional design including excellent written skills, ability to take complex topics and break it down into smaller, logical chunks, can write clear learning objectives.</li><li>
Applies innovative, creative, &ldquo;out of the box&rdquo; thinking to problems.</li><li>
Strong analytical, influence, conflict resolution, problem solving, negotiation and project management skills.</li><li>
Excellent oral and written communication, interpersonal and presentation skills.</li><li>
Proactively and quickly learns new systems, tools or content areas to achieve results.</li><li>
Technologically literate &ndash; familiar with IT focused frameworks, systems and methodology.</li><li>
Embraces change, ability to see opportunities for change, to capitalize on them and implement them when appropriate, process improvement mindset.</li><li>
Assumes responsibility for personal and professional development.</li><li>
Exceptional focus on customer experience.</li></ul> 
Education<ul><li>
Bachelor's Degree and/or equivalent work experience in claims training and/or claims knowledge/ healthcare training</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $35.29
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 11/17/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Training Delivery- Hybrid, Franklin, TN.

Makesmile Marketing Pvt Ltd

Contact Hr Himanshu Tyagi - (Seven 3 zero 3 two five six 2 zero six)Email Id - hr@emoro.inAdress - B41 , Sector 2 NoidaCARD , LOAN , INSURANCEYah tele calling ki job haiyahan per aapko call karni Hoti Hai customers ko product batane ke liyehamare products Hain credit card loan aur insuranceHam customer ko call kar rahe hain unko product Bata rahe hain taki vah usko Le sake yah sales process bhi kaha ja sakta haihamare yahan jo salary Hoti Hai basic ki category mein vah fix Hoti Haiplus incentive hote hain<ul><li>Making Outbound Calls: Contact potential or existing customers to inform them about products or services, gather feedback, or follow up on inquiries.</li><li>Receiving Inbound Calls: Answer incoming calls from customers to provide information, resolve issues, and address queries or complaints.</li><li>Maintaining Customer Records: Accurately record details of interactions and update customer databases with relevant information.</li><li>Achieving Targets: Meet call and sales quotas, and contribute to team performance goals.</li><li>Customer Relationship Management: Build and maintain positive relationships with customers, ensuring high satisfaction and loyalty.</li></ul>Job Type: Full-timePay: Up to &#8377;15,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Language:<ul><li>Hindi (Preferred)</li></ul>Work Location: In person

Hindi Call Center Freshers Hiring

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Trainer – Call Center (Cold Calling)

Sales Trainer

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Customer Service Trainer

Training Delivery- Hybrid, Franklin, TN.

Hindi Call Center Freshers Hiring