call centre agent

Royal Swiss Auto Services

Job Summary:The Call Center Agent is responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving complaints, providing product and service information, and ensuring excellent customer satisfaction. The role requires strong communication skills, patience, and the ability to handle customer concerns professionally and efficiently.Key Responsibilities:<ul><li>Answer incoming customer calls in a professional and timely manner</li><li>Make outbound calls for follow-up, customer feedback, or service updates</li><li>Respond to customer inquiries regarding products, services, appointments, and complaints</li><li>Resolve customer issues and escalate complex cases to the supervisor when necessary</li><li>Maintain accurate records of customer interactions, transactions, and feedback</li><li>Update customer information in the system accurately</li><li>Coordinate with internal departments to ensure customer requests are handled properly</li><li>Follow company policies, procedures, and customer service standards</li><li>Meet daily, weekly, and monthly performance targets</li><li>Handle customer complaints calmly and professionally</li><li>Ensure high levels of customer satisfaction and service quality</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or Diploma in any related field</li><li>Previous experience in call center or customer service is preferred</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and conflict resolution abilities</li><li>Good computer knowledge and data entry skills</li><li>Ability to work under pressure and manage multiple tasks</li><li>Professional attitude and customer-focused mindset</li><li>Knowledge of CRM systems is an advantage</li><li>Flexible to work shifts if required</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you agree for the salary of AED 3,500 + Commission ?</li><li>Can you join immediately ?</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>Work Location: In person

Call Centre Agent

Dr Firas Dental & Orthodontic Center

Call Center AgentJob Description: A Call Center Agent is responsible for scheduling patient appointments, handling inquiries regarding services and treatments, assisting with insurance-related questions, managing patient records, and providing follow-up support. The role serves as the primary point of contact for patients and requires strong communication skills to explain procedures, address concerns, and maintain accurate patient information within the clinic&rsquo;s system.Responsibilities<ul><li>Receive and document patient complaints, ensuring all relevant details are accurately and comprehensively recorded, including the nature of the complaint, timeline of events, and specific concerns raised by the patient.</li><li>Maintain open communication with patients throughout the complaint resolution process by providing updates, addressing concerns, and ensuring patient satisfaction with the outcome.</li><li>Handle all patient information with strict confidentiality in compliance with privacy regulations and organizational policies.</li><li>Responsible for booking, confirming, and rescheduling patient appointments in coordination with clinic operations.</li><li>Manage and optimize dentists&rsquo; schedules to ensure efficient utilization of time and minimize gaps, cancellations, and delays.</li><li>Coordinate with Front Desk and clinical teams to align patient bookings with treatment availability and priority cases.</li><li>Monitor daily schedules and proactively adjust appointments when necessary to accommodate operational requirements.</li><li>Ensure accurate entry and updating of appointment details in the EMR system.</li></ul>Qualifications<ul><li>Minimum of 1 year experience in a dental setting (required)</li><li>Arabic speaker is a must</li><li>Knowledge of EMR systems is an advantage</li><li>Strong communication and interpersonal skills</li><li>Ability to handle patient concerns professionally and with empathy</li></ul>Job Type: Full-timeWork Location: In person

Dental Call Center Representative

NMC Health plc

<div>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel .</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol</div>
 <div>Minimum 1 year experience as a call center agent in a patient focused environment and operation of multi-line switchboard system.</div>

Call Center Executive - UAEN

ALEMCO

<div>
 
 
 LOTO Coordinator - Abu Dhabi, UAE (On-site)
 
 
 
 Are you an experienced electrical safety leader who can govern and control complex energisation environments across large-scale MEP projects?
 
 
 
 
 
 
 Who We are?
 
 
 
 ALEC Holdings PJSC, part of the Investment Corporation of Dubai (ICD), is a leading GCC construction group with over two decades of success delivering some of the region&rsquo;s most complex and high-profile projects. As a proudly publicly listed company, ALEC continues to raise the bar for quality, innovation, and excellence in construction, driving iconic developments that shape skylines across the Middle East.
 
 
 
 
 
 In the UAE, ALEC has delivered many of the nation&rsquo;s most iconic developments, operating as a fully integrated contractor through specialist business units that provide end-to-end construction solutions.
 
 
 
 
 
 ALEC Data Centre Solutions delivers the infrastructure behind the digital world. We construct and upgrade mission-critical environments for top-tier clients - always prioritising performance, speed, and precision.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 As a LOTO Coordinator, you will manage and control LOTO permits, isolation processes, and energization activities within assigned zones, ensuring safe execution of works in compliance with ESSW and company procedures.
 
 
 
 
 
 
 Your Role
 
 
 
 As LOTO Coordinator, you will:
 
 <ul>
 <li>
 Review and approve LOTO permits as per authority matrix.
 </li>
 <li>
 Verify isolation sources, SLDs, and load schedules.
 </li>
 <li>
 Ensure correct lock application and key control.
 </li>
 <li>
 Monitor energized equipment and update energization status.
 </li>
 <li>
 Conduct field audits and compliance checks.
 </li>
 <li>
 Participate in coordination meetings for energization planning.
 </li>
 <li>
 Support incident investigation related to LOTO.
 </li>
 <li>
 Mentor junior coordinators.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 Experience
 
 <ul>
 <li>
 3&ndash;6+ years within
 
 MEP, commissioning, or electrical safety roles
 
 </li>
 <li>
 Proven experience managing high-volume permit and isolation systems
 </li>
 <li>
 Experience working on large-scale infrastructure, data centre, or mission-critical projects preferred
 </li>
 </ul>
 
 Technical Expertise
 
 <ul>
 <li>
 Advanced knowledge of electrical systems and isolation hierarchy
 </li>
 <li>
 Strong understanding of electrical hazards and risk assessment
 </li>
 <li>
 Ability to manage energisation sequencing and control strategy
 </li>
 <li>
 Strong documentation and MS Office proficiency
 </li>
 </ul>
 
 Leadership &amp; Governance
 
 <ul>
 <li>
 Strong decision-making capability in high-risk environments
 </li>
 <li>
 Ability to operate within defined authority matrices
 </li>
 <li>
 Experience leading audits and driving compliance culture
 </li>
 </ul>
 
 Qualifications
 
 <ul>
 <li>
 Degree in Electrical Engineering or related discipline (or equivalent experience)
 </li>
 <li>
 Professional certifications such as
 
 NEBOSH, NFPA 70E, ASP/CSP
 
 are highly desirable
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Opportunity to lead electrical safety governance on high-profile UAE projects
 </li>
 <li>
 Direct exposure to senior leadership and client stakeholders
 </li>
 <li>
 Structured growth pathway within ALEMCO&rsquo;s commissioning and safety environment
 </li>
 <li>
 A culture that prioritises safety, accountability, and operational excellence
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Ready to lead field execution on high-impact projects?
 
 
 
 If you're a reliable, proactive LOTO Coordinator with a passion for quality and results&mdash;we want to hear from you.
 
 
 Join ALEC Data Centre Solutions and play a pivotal role in shaping a high-performing team that drives our success.
 
 
 Apply today and be part of something excellent!
 
 
 
</div>

LOTO Coordinator

<div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol.</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol.</div>
 <div><ul><li>High School Diploma or equivalent Degree
</li><li>College Diploma - Any discipline or related fields.
</li><li>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</li></ul></div>

Call Center Executive -UAEN

ALEC Holdings

<div>
 
 
 Planning Engineer &ndash; Abu Dhabi, UAE
 
 
 
 Are you an analytical and detail-oriented professional with a passion for project scheduling and performance tracking?
 
 
 
 
 
 
 Who We Are?
 
 
 
 
 ALEC Engineering and Contracting L.L.C. (ALEC)
 
 , part of ICD, is a leading construction company in the GCC, renowned for delivering some of the region&rsquo;s most complex and high-profile projects. With over 20 years of excellence, ALEC has shaped skylines across sectors including airports, hospitality, retail, and high-rise developments.
 
 
 In the UAE, we have been behind some of the nation's most iconic landmarks, operating as a fully integrated contractor through specialist business units that offer end-to-end construction solutions.
 
 
 
 
 
 
 ALEC Data Centre Solutions
 
 delivers the infrastructure behind the digital world. We build and upgrade mission-critical environments for global clients&mdash;always prioritising precision, performance, and speed.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 As a
 
 Planning Engineer
 
 , you&rsquo;ll be a key player in ensuring our projects stay on track, on time, and aligned with strategic goals. Your expertise in project scheduling, risk identification, and data-driven decision-making will directly impact the timely and high-quality delivery of complex data centre builds.
 
 
 At ALEC, we don&rsquo;t just construct buildings&mdash;we build careers. By joining our dynamic team, you&rsquo;ll be part of a business that values innovation, operational excellence, and people. From progress tracking to performance dashboards, your work will help shape the success of our most technical and high-value projects.
 
 
 
 
 
 
 About Your Team
 
 
 
 Reporting directly to the
 
 Planning Manager
 
 , you will collaborate with construction, design, procurement, and project management teams. Your role will involve maintaining planning data, producing progress reports, identifying risks, and advising on schedule variances to ensure all stakeholders are aligned.
 
 
 
 
 
 
 Your Role
 
 
 
 
 As a Planning Engineer, you will:
 
 
 <ul>
 <li>
 Maintain and update project planning databases using Primavera P6.
 </li>
 <li>
 Develop detailed work schedules in collaboration with multidisciplinary teams.
 </li>
 <li>
 Monitor project performance and resource allocation across the life cycle.
 </li>
 <li>
 Identify potential delays, advise on mitigation strategies, and support risk management.
 </li>
 <li>
 Produce programme data to support Extension of Time (EOT) claims.
 </li>
 <li>
 Prepare regular progress reports and performance dashboards.
 </li>
 <li>
 Coordinate with subcontractors and ensure alignment with their scope and programmes.
 </li>
 <li>
 Conduct time studies and propose improvements to enhance efficiency.
 </li>
 <li>
 Ensure planning processes align with ALEC&rsquo;s health, safety, and quality standards.
 </li>
 </ul>
 <li>
 </li>
 
 This is a full-time position, working Monday to Saturday&mdash;standard for project-based roles in our industry.
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 Experience:
 
 
 
 5+ years in project planning, ideally within construction or infrastructure environments.
 
 
 
 
 
 
 Knowledge &amp; Skills:
 
 
 <ul>
 <li>
 Proficiency in Primavera P6 and Microsoft Office Suite.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Experience with EOT claim preparation (desirable).
 </li>
 <li>
 Excellent verbal and written communication.
 </li>
 <li>
 Strong coordination and multitasking skills in high-pressure environments.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 Bachelor&rsquo;s degree in a relevant discipline or equivalent demonstrated experience.
 
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 The opportunity to work on high-impact, mission-critical projects.
 </li>
 <li>
 A collaborative, supportive environment that champions innovation and excellence.
 </li>
 <li>
 Career progression pathways and professional development support.
 </li>
 </ul>
 
 
 
 
 
 Ready to bring your planning expertise to one of the region&rsquo;s most dynamic project environments?
 
 
 
 If you're detail-driven, solutions-focused, and thrive on complexity&mdash;we&rsquo;d love to hear from you.
 
 
 
 
 
 
 Join ALEC Data Centre Solutions and help shape the future of infrastructure, one schedule at a time.
 
 
 
 
 
 
 
 Apply now and be part of something excellent.
 
 
</div>

Planning Engineer

Mace Group

<div>Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.
The project:
Mace is supporting the delivery of a large‑scale, next‑generation digital infrastructure programme in the region, working alongside a leading developer in the data centre sector. The project brings together complex design coordination, fast‑paced delivery and rigorous governance to meet the demands of a mission‑critical environment. Our team is applying global best practice in programme, project and commercial management to help shape resilient, future‑ready infrastructure at scale.
The role:
The Construction Director will be seconded into a client-side role supporting the delivery of large-scale, mission critical data centre developments in Abu Dhabi. The role will provide senior leadership across construction delivery, ensuring projects are executed safely, efficiently and to the highest quality standards, while aligning with operational, programme and commercial objectives.
The Construction Director will act as the senior construction authority, overseeing contractors and delivery partners and embedding robust governance, assurance and performance management throughout the project lifecycle.
You&rsquo;ll be responsible for:<ul><li>
Lead the end-to-end construction delivery of complex, mission critical data centre projects.</li><li>
Act as the senior client-side representative for construction activities, managing Tier 1 contractors and specialist subcontractors.</li><li>
Drive a culture of safety, quality, accountability and performance across all construction operations.</li><li>
Oversee construction planning, sequencing, logistics and phasing to ensure milestone and commissioning readiness.</li><li>
Monitor progress, cost performance and risk, implementing mitigation strategies as required.</li><li>
Provide clear, accurate reporting on construction performance to senior stakeholders.</li><li>
Champion best-in-class HSE standards, ensuring compliance with local regulations and international best practice.</li><li>
Ensure robust quality management and inspection regimes are implemented across the site.</li><li>
Lead resolution of safety, quality or delivery issues, including incident management where required.</li><li>
Manage complex interfaces between construction, design, commissioning, operations and external authorities.</li><li>
Establish and maintain strong relationships with senior stakeholders, consultants and contractors.</li><li>
Support alignment between construction delivery and operational handover requirements.</li><li>
Embed Mace governance, controls and assurance processes within the client-side environment.</li><li>
Contribute to delivery strategy, procurement approaches and continuous improvement initiatives.</li></ul>
You&rsquo;ll need to have:<ul><li>
Significant experience operating at Construction Director or senior construction leadership level on large, complex projects.</li><li>
Proven experience in a client-side, PMC or advisory role, managing major contractors.</li><li>
Experience delivering projects in the UAE or wider Middle East is highly desirable.</li><li>
Commercially astute with experience managing change, risk and contractor performance.</li><li>
Degree qualified in Engineering, Construction Management or a related discipline.</li><li>
Chartered or professionally accredited status desirable (e.g. CIOB, ICE, RICS).</li></ul>
Our values
Safety first - Going home safe and well: We champion a safe, diverse, and inclusive working environment, understanding the importance of well-being in every team.
Client focus - Deliver on our promise: We own the quality of deliverables and strategic outcomes and build long-term relationships with our clients.
Integrity - Always do the right thing: We influence positive outcomes within our industry while always aligning with our compliance obligations.
Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop. 
Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfill all the criteria, please apply, as you may still be the best candidate for this role or another role within our organisation. 
We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.
#LI-On-site</div>

Construction Director

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