call centre agent

La Verde Property Management

<p>La Verde Property Management is looking for a motivated and customer-focused <b>Call Center Executive</b> to join our growing team in Abu Dhabi. The ideal candidate will be responsible for handling inbound and outbound calls, assisting clients with property inquiries, scheduling viewings, and providing excellent customer service. You will act as the first point of contact for clients, ensuring all inquiries related to property rentals, sales, maintenance, and services are handled professionally and efficiently.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle incoming and outgoing calls from clients and property owners.</li><li>Provide accurate information about available properties, services, and company offerings.</li><li>Schedule property viewings and follow up with potential clients.</li><li>Maintain and update customer records in the CRM system.</li><li>Coordinate with the sales, leasing, and property management teams.</li><li>Resolve customer inquiries and ensure high levels of customer satisfaction.</li><li>Follow up on leads and assist in generating new business opportunities.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in a <b>call center or customer service role</b> (real estate experience is a plus).</li><li>Excellent <b>communication and interpersonal skills</b>.</li><li>Ability to handle multiple calls and work in a fast-paced environment.</li><li>Good computer skills and familiarity with CRM systems.</li><li>Fluency in <b>English</b> (Arabic is an advantage).</li><li>Positive attitude and strong problem-solving skills.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p><p>Work Location: In person</p>

Call Centre Agent

K.S. Healthcare Services, LLC

<p><b>Key Responsibilities</b></p><ul><li>Manage inbound and outbound calls professionally</li><li>Assist customers/patients with inquiries, appointments, and service requests</li><li>Provide accurate information and ensure positive customer experience</li><li>Maintain call logs and follow internal procedures</li></ul><p><b>Requirements</b></p><ul><li>Fluency in <b>Arabic &amp; English</b></li><li>Previous <b>healthcare or medical call centre experience</b> preferred</li><li>Strong communication and customer‑handling skills</li><li>Ability to work in a dynamic, fast‑paced environment</li><li>Must be based in Dubai or willing to relocate</li></ul><p><b>Benefits</b></p><ul><li>Company Visa</li><li>Medical Insurance</li><li>30 Days Paid Annual Leave</li><li>Trainning Support</li></ul><p>Experience:</p><ul><li>Sales: 2 years (Required)</li></ul><p>Language:</p><ul><li>Fluent Arabic (Required)</li></ul><p>Work Location: In person</p>

Call Center Representative (Arabic Speaker)

Abu Dhabi ports

<div><p>The Contact Centre Officer is responsible for delivering high‑quality and consistent customer support across all customer interaction channels, including inbound and outbound calls, emails, online chat, webforms, digital platforms, and any other communication channel available in the Contact Center, within a 24/7 shift‑based operational environment.
</p><p>The role focuses on handling customer inquiries, requests, feedback, and complaints; managing and resolving cases through the CRM system; and ensuring adherence to approved service quality standards, customer experience guidelines, and data privacy requirements.
</p><p>The Contact Centre Officer leverages digital and AI‑enabled tools to support efficient case handling, improve response accuracy, and enhance overall customer experience, while ensuring human validation, professionalism, and customer satisfaction across all touchpoints.</p></div>
<br><div><ul>Responsibilities: Handle customer inquiries, requests, feedback, and all case types professionally across all contact channels (calls, emails, chat, webforms, WhatsApp, etc.).<br>
Manage and resolve upset, challenging, or escalated customer situations with empathy and professionalism, in line with service recovery guidelines.<br>
Identify customer needs, clarify information, research issues, and provide accurate solutions or alternatives following approved procedures and scripts.<br>
Log, track, update, and close cases accurately in the CRM system and related databases within agreed SLAs.<br>
Manage large volumes of inbound and outbound interactions efficiently across omni‑channel platforms.<br>
Utilize AI-enabled tools and automation features (such as chatbots, knowledge base recommendations, sentiment analysis, and case categorization) to support efficient handling of customer interactions across all channels.<br>
Perform outbound calls, follow‑ups, call‑backs, surveys, or campaigns as assigned by the line manager.<br>
Maintain up‑to‑date knowledge of company services, policies, procedures, systems, and fleet information.<br>
Ensure confidentiality and compliance with data privacy, information security, and quality standards at all times.<br>
Liaise with internal focal points, departments, and management to ensure timely resolution of customer cases.<br>
Provide accurate information and updates to customers regarding the status of their inquiries or cases.<br>
Demonstrate flexibility to work day, night, weekend, and public holiday shifts as part of a 24/7 shift‑based operation.<br>
Support assigned tasks, projects, initiatives, or improvement activities related to customer service and customer experience.<br>
<li>
Comply with quality metrics, performance targets, and customer satisfaction objectives.</li></ul></div>
<br><p></p><div><div><p><div><div><div><div><ul><li><p>Qualifications: Educational and Technical Qualifications:<br>
<br>
Excellent written and spoken skills in English &amp; Arabic.<br>
<br>
Demonstrated ability to be adaptable and flexible with the capacity to accept change.<br>
<br>
Demonstrated problem-solving skills and willingness to participate in process improvement projects.<br>
<br>
Basic understanding of AI-enabled customer service tools (e.g., chatbots, virtual assistants, smart routing, auto-suggestions, and knowledge management systems).<br>
<br>
Attentive, diplomatic and team player.<br>
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Previous experience in customer support or contact center role.<br>
<br>
Strong phone and verbal communication skills along with active listening.<br>
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Familiarity with CRM systems and practices.<br>
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Customer focus and adaptability to different personality types.<br>
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Ability to multi-task, set priorities and manage time effectively.<br>
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Diploma or bachelor&rsquo;s degree.<br>
<br>
Language Skills:<br>
<br>
English and Arabic &ndash; Excellent Written and Spoken<br>
<br>
Years of Experience:<br>
<br>
2-3 years of experience<br>
<br>
Nature of Experience:<br>
<br>
2+ years of experience</p></li></ul></div></div></div></div></p></div></div>

Contact Center Officer

Acacia Advanced Medical Center

<p>The Call Center Agent is responsible for handling patient calls and providing accurate information, guidance, and assistance in a professional and compassionate manner. This role involves managing inbound and outbound calls, addressing patient concerns, and ensuring a high level of customer service to support the hospital&rsquo;s operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Answer incoming calls from patients and provide accurate, satisfactory responses to their queries, appointment requests, or concerns.</li><li>Handle and de-escalate situations involving dissatisfied or distressed patients, offering empathy, assistance, and suitable solutions.</li><li>Make outbound calls to patients to confirm appointments, follow up on care, or share information about new services, hospital updates, and policies.</li><li>Guide patients in navigating hospital services, understanding procedures, or using online appointment and information systems.</li><li>Review patient records or accounts to provide updates regarding appointments, billing, insurance coverage, or other relevant matters.</li><li>Coordinate with relevant hospital departments to ensure accurate and timely responses to patient inquiries.</li><li>Collaborate with fellow call center staff to improve service quality and patient satisfaction.</li><li>Assist in training new call center staff, ensuring they are familiar with hospital policies, patient communication protocols, and service standards.</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,500.00 - AED5,500.00 per month</p><p>Work Location: In person</p>

Call Center Agent (Healthcare)

Abu Dhabi Airports Company

<div><p>The Duty Manager ECD is responsible for ensuring the efficient management of airport security and crisis management operations while supporting overall airport operations. The role acts as a key coordinator between internal departments and external stakeholders, including government agencies, airlines, and regulatory bodies. It ensures compliance with international aviation and government regulations, facilitates resolution of operational issues (such as inadmissible passengers and special mission flights), and plays a central role in managing emergency situations and airport-wide crisis response activities.<br>
</p><p></p><p><b>Responsibilities
</b></p><ul><li>Serve as the primary liaison with governmental authorities including ICP, National Guard, and other regulatory and law enforcement bodies.
</li><li>Manage inadmissible passengers (INAD) in compliance with international regulations and government laws.
</li><li>Maintain and manage the daily incident log in coordination with National Guard and security entities, ensuring accurate documentation.
</li><li>Manage issuance and communication of airport security passes and permits in line with security protocols.
</li><li>Review all security-related documents from stakeholders for compliance with AVSEC policies and regulatory requirements.
</li><li>Coordinate access for diplomats and VVIP escorts to designated airport areas in compliance with security procedures.
</li><li>Disseminate external government circulars (MOI, NECC, ADCMC, DOH Operations Centre, GCAA Operations Centre) to ensure compliance and awareness.
</li><li>Act as focal point for special mission flights directed at national level.
</li><li>Manage communication with government agencies regarding stranded passengers and operational complaints.
</li><li>Oversee Emergency Operations Center activations and ensure effective coordination and communication.
</li><li>Implement ECD operating procedures across strategic, tactical, and operational levels.
</li><li>Act as crisis communication focal point with Abu Dhabi Crisis Management Centre (ADCMC).
</li><li>Support crisis lifecycle activities: preparedness, response, recovery, and mitigation.
</li><li>Participate in emergency drills, simulations, and post-incident debriefings.
</li><li>Coordinate response to operational disruptions, including medical emergencies, security incidents, and irregular passenger movements.
</li><li>Oversee airport emergency response and recovery processes, including command, control, and coordination functions.
</li><li>Lead change management activities within the department and ensure proper stakeholder communication.
</li><li>Provide support during irregular operations (IRROPs), large-scale disruptions, and national-level alerts.
</li><li>Maintain safety-related data, accident statistics, and shift reports for management review.
</li><li>Facilitate structured communication flow with ADCMC and other authorities for real-time decision-making.
</li><li>Manage information dissemination via the Shiryan platform with ADCMC.
</li><li>Support coordination of health-related passenger incidents and emergency communication.
</li><li>Maintain comprehensive records of crisis events, communications, decisions, and escalation actions.
</li><li>Conduct routine meetings with managers and contribute to departmental decision-making.
</li><li>Oversee departmental activities to ensure operational effectiveness.
</li>Conduct performance appraisals for direct reports and incorporate senior management feedback.<br>
<li>
</li></ul><p></p><p><b>Requirements and Skills
</b></p><p><b>Education &amp; Qualifications
</b></p><ul><li>Bachelor&rsquo;s degree in Airport Operations, Business Administration, or related field.
</li><li>Relevant professional certifications, training, or accreditation in aviation, security, or emergency management.
</li><li>Significant industry experience in senior operational or emergency planning roles.
</li></ul><p><b>Experience
</b></p><ul><li>Minimum 7 years of experience in the aviation industry or emergency planning field.
</li><li>Experience in integrated airport operations or crisis management systems.
</li></ul><p><b>Core Competencies
</b></p><ul><li>Leadership and team management skills.
</li><li>Strong problem-solving and decision-making ability under pressure.
</li><li>High level of organizational and coordination skills.
</li><li>Knowledge of regulatory compliance (aviation security and government standards).
</li><li>Crisis and emergency management capability.
</li><li>Strong stakeholder and community engagement skills.
</li><li>Cultural awareness and ability to work in diverse environments.
</li><li>Proficiency in operational and emergency management systems/software.
</li><li>Ability to identify training needs and support staff development.
</li><li>Strong analytical thinking and report writing skills for executive-level communication.</li></ul></div><p></p>

Duty Manager ECD Center

Quest Restaurant Management LLC

<ul><li>Provide a professional level of service of food and beverage items to guests for dine-in, take away and delivery without compromising the quality or presentation of food</li><li>Have a detailed knowledge of all menu items, together with the ability to discuss the menu, ingredients, and daily or periodical promotions with customers</li><li>Cross-train for all F&amp;B service positions including table service (dine-in) &amp; call centre in the capacity of server /waiter/tress, whenever possible and following the correct procedures</li><li>Train in the use of the POS for delivery and dine-in orders, and assist in operation of the POS as required</li><li>Ensure dining area, service area, toilets and all common areas of the restaurant are clean and clear at all times</li><li>Carry plates, glasses and cutlery in a professional, safe way</li><li>Keep service stations tidy and clean at all times</li><li>Ensure that all work is executed in accordance with the prescribed Standard Operating</li><li>Procedures and Policies detailed in the Employee Handbook</li><li>Create and maintain a sound working relationship with all colleagues and personnel</li><li>Report to Supervisor or Branch Manager prior to leaving your station for break or at the end of the shift</li><li>Ensure all orders are received and processed accurately</li><li>Follow the SOP&rsquo;s provided relating to Service and Telephone Orders</li><li>Ensure you repeat the order to the customers and confirm each menu item and modifier choice verbally</li><li>Ensure all payments are received and processed accurately</li><li>Be familiar with the menu items, the ingredients, allergy information, promotions and if any menu item or ingredient is not available</li><li>Provide assistance and guidance to customers on all items of the menu (display an expert knowledge of all menu items)</li><li>Each service team member is obliged to promote additional menu items, make suggestions or recommendations and always aim to increase sales through upselling, suggestive selling and excellent customer service at all times</li><li>To be informative, friendly, communicative and professional with guests</li><li>Ensure that you update the Dispatcher, drivers and call center/service team with accurate customer address information as required</li><li>Ensure correct handling of all menu items ready for dine-in or take away, and complete</li><li>Adherence to quality standards</li><li>Ensure all tables are cleared and cleaned as quickly as possible after guests depart</li><li>To immediately bring to the attention of the Branch Manager or Supervisor the details of any issue, accident, complaint or equipment failure</li><li>To process the payment of all orders by cash or credit payment (including deliveries)</li><li>Close the POS at the end of the shift and count the collected cash and credit payments</li><li>Prepare the sales summary at the end of the day with all required details (according to the format provided)</li><li>Cross check the cash and credit payment in the summary and compare it to the readout from the POS then check the actual amount of the cash and credit card slips</li><li>Prepare the remittance of funds and deposit the collected funds in the drop box safe (if available)</li><li>Secure and arrange the cash float for money exchange</li><li>Prepare records of petty cash payments, with all supporting documents, and report to the Branch Manager or Supervisor</li><li>Immediately inform the Branch Manager of any suspicious circumstances or irregularities</li><li>Ensure change and floats are correct</li><li>Ensure drivers have sufficient change funds whilst on delivery duty, and ensure such amounts are returned in full at the end of their shifts</li><li>To identify potential new delivery areas and offices, buildings, and residential/commercial areas in which to distribute menus, flyers and promotional material</li><li>To conduct customer feedback calls following successful delivery to new delivery customers within a maximum of 24 hours</li></ul><p>Job Type: Full-time</p><p>Pay: Up to AED2,250.00 per month</p><p>Work Location: In person</p>

Service Team Member

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p></p><p>
Parsons is looking for an amazingly talented <b>Senior Project Manager - Data Centers </b>to join our team! In this role you will get to <b>lead, govern, and deliver a large‑scale, mission‑critical data center programme.</b></p><p></p><div><p><b>
What You'll Be Doing:</b></p><ul><li><p>
Serve as the overall lead for the PMC, with accountability for safety, schedule, cost, quality, and delivery outcomes across all project phases</p></li><li><p>
Act as the primary senior interface with the Employer, leading governance forums, escalation processes, and strategic decision‑making.<br>
Establish and implement a disciplined project governance framework, including reporting cadence, controls, dashboards, and decision logs.</p></li><li><p>
Lead and integrate a multi‑disciplinary PMC team (construction, technical, commercial, planning, HSE, commissioning), ensuring clarity of roles and accountability.</p></li><li><p>
Oversee the development and execution of the Project Execution Plan, ensuring alignment with Employer standards, global design requirements, and RFS commitments.</p></li><li><p>
Manage programme certainty, ensuring early identification of risks, protected commissioning milestones, and timely escalation of schedule threats with recovery strategies.</p></li><li><p>
Provide senior oversight of FIDIC contract administration, ensuring fair, impartial determinations while safeguarding the Employer&rsquo;s commercial and risk position.</p></li><li><p>
Ensure HSE leadership is embedded across all stakeholders, championing a zero‑harm culture where no commercial or schedule pressure compromises safety.</p></li><li><p>
Drive a quality‑first delivery approach, ensuring QAQC processes support long‑term operational reliability, maintainability, and performance.<br>
Lead coordination with the Engineer of Record (EoR) and Commissioning Agent, maintaining single‑point accountability for integration, readiness, and handover.</p></li></ul><p></p><p><b>
What Required Skills You'll Bring:</b></p><ul><li><p>
Bachelor&rsquo;s degree in Engineering, Construction Management, Project Management, or a related discipline.</p></li><li><p>
15+ years&rsquo; experience in Data Centre (DC) with relevant experience, education and trainings.</p></li><li><p>
Experience delivering hyperscale or enterprise data center campuses in phased, live‑environment conditions</p></li><li><p>
Proven experience leading large, complex PMC or PMO assignments for mission‑critical infrastructure projects, within the data center sector.</p></li><li><p>
Strong capability in programme governance, risk management, and senior stakeholder engagement.</p></li><li><p>
Demonstrated experience operating under FIDIC contracts, exercising independent and defensible professional judgment.</p></li><li><p>
Ability to manage multi‑package delivery environments with numerous consultants, contractors, and specialist vendors.</p></li><li><p>
Track record of maintaining delivery certainty under high commercial, operational, and schedule pressure.</p></li></ul><p><b><br>
What Desired Skills You'll Bring:</b></p><ul><li><p>
Strong understanding of commissioning, integrated systems testing (IST), and RFS readiness for mission‑critical facilities.</p></li><li><p>
Familiarity with digital project controls platforms (e.g., Procore, SmartSheets, SharePoint) and data‑driven reporting environments.</p></li><li><p>
Experience working within the Middle East regulatory, authority approval, and delivery landscape.</p></li></ul></div><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Senior Project Manager – Data Center

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