call centre agent

Gargash Hospital

<p>Job Location</p>
 
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 <p> <span>Dubai, <br> United Arab Emirates</span> </p>
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 <p>Experience</p>
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 <p> <span>1 to 5 years</span> </p>
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 <p>Qualification Level</p>
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 <p> <span>Diploma; Graduate</span> </p>
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 <p>Job Function</p>
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 <p> <span>Customer Service / Telecalling<br> </span> </p>
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 <p>Skillset</p>
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 <p> <span>call center experience</span> </p>
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 <p>Preferred Jobseekers</p>
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 <p>Jobseekers from any country</p> 
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<span>Call Centre Agent<br> <br>Job Location : Dubai, UAE<br> <br>Job Details :<br> <br>  Should be a Diploma holder or bachelor s degree with prior experience in healthcare call centre set up.<br>  Should be flexible with rotation of shift work.   Team player with work under pressure is much required.<br> </span>
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Call Centre Agent

King's College Hospital London

<p>King s College Hospital London   Dubai is seeking a professional and customer-focused <b>Call Centre Agent (Locum)</b> to support our patient services team. This temporary role is ideal for individuals with strong communication skills and a passion for delivering exceptional service in a healthcare setting.</p>
<p> <b>About King s:</b> </p>
<p>As part of the prestigious King s College Hospital London network, our Dubai facilities are committed to providing world-class healthcare with a focus on patient experience, safety, and service excellence.</p>
<p> <b>Role Overview:</b> </p>
<p>The Call Centre Agent will be responsible for handling inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring a smooth and efficient communication experience.</p>
<p> <b>Key Responsibilities:</b> </p>
<ul>
 <li>Answer incoming calls promptly and professionally.</li>
 <li>Assist patients with appointment scheduling, service information, and follow-ups.</li>
 <li>Handle patient inquiries and direct calls to appropriate departments.</li>
 <li>Maintain accurate records of calls and patient interactions.</li>
 <li>Ensure confidentiality and compliance with hospital policies.</li>
 <li>Support peak periods and special campaigns as needed.</li>
</ul>
<p> <b>Requirements:</b> </p>
<ul>
 <li>Previous experience in a call centre or customer service role (healthcare experience preferred).</li>
 <li>Excellent verbal communication and listening skills.</li>
 <li>Proficiency in using call centre software and CRM systems.</li>
 <li>Ability to multitask and remain calm under pressure.</li>
 <li>Fluent in English; Arabic or other languages are a plus.</li>
 <li>Availability for flexible shifts during the locum period.</li>
</ul>

Call Centre Agent (Locum)

Bloomfields Facilities Management LLC

<p>We are seeking for Call center Agent to serve as the first point of contact for clients, tenants, and service users by handling inbound and outbound calls related to facilities management requests. The Call Center Agent ensures that all service requests, maintenance complaints, and work orders are logged accurately, assigned promptly, and followed up until completion, in line with company standards and service level agreements (SLAs).</p><p><b>Duties and Responsibilities </b></p><ul><li>Receive inbound calls, emails, and WhatsApp messages from clients and tenants regarding maintenance, cleaning, security, and other FM-related services.</li><li>Log all service requests and complaints accurately into the CAFM (Computer- Aided Facilities Management) system</li><li>Ensure calls are handled professionally and in accordance with company customer service standards.</li><li>Create, update, and close work orders in the CAFM system.</li><li>Assign work orders to the relevant technicians, supervisors, or service partners as per the workflow.</li><li>maintain accurate call logs and activity reports for management review.</li><li>Support in preparing daily, weekly, or monthly reports on call volumes, response times, and customer satisfaction.</li></ul><p>Coordinate with maintenance teams, contractors, and other departments to ensure service continuity.</p><p><b>Requirements</b></p><ul><li>Bachelor's degree ( preferred)</li><li>1-3 years of experience in a call center or helpdesk role, preferably within FM</li><li>Familiarity with CAFM systems</li><li>Proficient in MS Office</li><li>Excellent communication skills required ( Arabic is an advantage)</li><li>preferring Female candidate</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p>

Call Centre Agent- FM

Alba Corporation

<div><p><b>We are looking for a UAE National Call Centre Agent to</b> join our dynamic Automotive Division, where you will be the first point of contact for customer inquiries, service bookings, and product support. Your mission is to deliver a seamless, professional customer experience that builds loyalty and trust.</p><p>
This role is ideal for someone with strong communication skills, a proactive attitude, and a passion for delivering excellent service. The right candidate will be tech-savvy, detail-oriented, and thrive in a fast-paced environment. If you&rsquo;re ready to be the voice of a leading automotive brand, read on.</p><p><b>
Key Responsibilities</b></p><p><b>
Customer Support &amp; Service Coordination</b></p><ul>
<li>
Handle inbound and outbound customer calls with professionalism and empathy</li>
<li>Book vehicle service appointments and follow up on customer requests</li>
<li>Provide accurate information about products, services, and offers</li>
<li>Resolve customer concerns quickly and efficiently, escalating when necessary</li>
</ul><p><b>
Collaboration &amp; Communication</b></p><ul>
<li>
Coordinate with workshop and service advisors for appointment availability</li>
<li>Communicate service updates and delivery timelines to customers</li>
<li>Liaise with internal departments to ensure a smooth customer journey</li>
<li>Maintain clear and updated call logs using CRM tools</li>
</ul><p><b>
Performance &amp; Reporting</b></p><ul>
<li>
Meet daily and monthly KPIs, including call handling time and customer satisfaction</li>
<li>Generate reports on customer feedback and recurring issues</li>
<li>Support the team in achieving sales conversion targets for upsells or add-on services</li>
<li>Continuously seek ways to improve call centre operations and customer experience</li>
</ul><p><b>
Requirements:</b></p><ul>
<li>
UAE National with Family Book</li>
<li>1&ndash;2 years of experience in customer service, preferably in automotive or call centre environments</li>
<li>Excellent verbal and written communication in English and Arabic</li>
<li>Familiarity with CRM systems and basic Microsoft Office tools</li>
<li>High attention to detail and customer-first mindset</li>
<li>Ability to work under pressure and manage multiple tasks</li>
<li>High school diploma or equivalent</li>
</ul><p><b>
Salary &amp; Benefits:</b></p><ul>
<li><b>
Competitive Salary:</b> 5,000 &ndash; 8,500 AED</li>
<li>Target-based incentive structure with commission potential</li>
<li>Medical insurance</li>
<li>30 days of paid annual leave</li>
<li>Career development and training opportunities within the group</li>
</ul><p><b>
Work Arrangement:</b></p><ul>
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Type: Full-time, on-site position</li>
</ul><p><b>
Why Join Us?</b><br>
Be the voice of a respected automotive brand
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Enjoy a commission-based role with growth potential
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Thrive in a team that values professionalism, support, and performance
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Access continuous training and career progression within a stable group</p><p><b>
If you're dependable, proactive, and take pride in helping customers&mdash;apply today!</b></p></div>

UAE National Call Centre Agent – Automotive Division

Alba Corp

<p><strong>Customer Support &amp; Service Coordination</strong></p>
<ul>
<li>Handle inbound and outbound customer calls with professionalism and empathy</li>
<li>Book vehicle service appointments and follow up on customer requests</li>
<li>Provide accurate information about products, services, and offers</li>
<li>Resolve customer concerns quickly and efficiently, escalating when necessary</li>
</ul>
<p><strong>Collaboration &amp; Communication</strong></p>
<ul>
<li>Coordinate with workshop and service advisors for appointment availability</li>
<li>Communicate service updates and delivery timelines to customers</li>
<li>Liaise with internal departments to ensure a smooth customer journey</li>
<li>Maintain clear and updated call logs using CRM tools</li>
</ul>
<p><strong>Performance &amp; Reporting</strong></p>
<ul>
<li>Meet daily and monthly KPIs, including call handling time and customer satisfaction</li>
<li>Generate reports on customer feedback and recurring issues</li>
<li>Support the team in achieving sales conversion targets for upsells or add-on services</li>
<li>Continuously seek ways to improve call centre operations and customer experience</li>
</ul>

redfordrecruiters

<p><b>Key Responsibilities:</b></p> <ul> <li> <p>Manage end-to-end recruitment processes including sourcing, interviewing, and onboarding.</p> </li> <li> <p>Make outbound and inbound calls to candidates and clients for recruitment coordination.</p> </li> <li> <p>Screen CVs and shortlist qualified candidates according to job requirements.</p> </li> <li> <p>Schedule and confirm interviews between candidates and clients.</p> </li> <li> <p>Maintain candidate databases and update recruitment trackers regularly.</p> </li> <li> <p>Build and maintain strong professional relationships with clients and candidates.</p> </li> <li> <p>Handle queries and provide accurate job information over the phone or email.</p> </li> <li> <p>Work closely with the HR and operations team to meet recruitment targets.</p> </li> <li> <p>Ensure a professional and courteous approach in all communications.</p> </li> </ul> <p><b>Requirements:</b></p> <ul> <li> <p>Minimum 1 year of experience in recruitment, HR, or call centre operations.</p> </li> <li> <p>Excellent communication and interpersonal skills (English proficiency preferred).</p> </li> <li> <p>Strong organizational and multitasking abilities.</p></li> <li> <p>Good computer literacy (MS Office, job portals, and email handling).</p> </li> <li> <p>Positive attitude, confidence, and ability to work under pressure.</p> </li> <li> <p>Candidates currently in the UAE are preferred.</p> </li> </ul> <p><b>Benefits:</b></p> <ul> <li> <p>Salary: AED 2,000   2,200</p> </li> <li> <p>Accommodation provided</p> </li> <li> <p>Visa provided</p> </li> <li> <p>Career growth opportunities</p> </li> </ul>

Experienced Telemarketing Executive / Call Centre Agent (CCA)

Braxtone Group

<figure class="table"><table><tbody><tr><td><p><strong>&nbsp;BRIEF DESCRIPTIONOF JOB FUNCTION</strong></p><p>&nbsp;</p><p>The&nbsp;Call&nbsp;Centre&nbsp;Agent&nbsp;is&nbsp;responsible for&nbsp;incoming&nbsp;and&nbsp;outgoing&nbsp;calls.&nbsp;The&nbsp;role&nbsp;involves&nbsp;sales&nbsp;and customer service.</p><p>This&nbsp;role&nbsp;requires&nbsp;an&nbsp;individual&nbsp;who&nbsp;is&nbsp;self-motivated with&nbsp;high&nbsp;levels of&nbsp;energy&nbsp;and&nbsp;drive.&nbsp;The&nbsp;Call</p><p>Centre&nbsp;Agent&nbsp;must&nbsp;have&nbsp;strong&nbsp;communication&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;maintain&nbsp;good&nbsp;rapport&nbsp;on the phone.</p><p>&nbsp;</p><ol><li><strong>DUTIES ACTUALLY PERFORMED BY&nbsp;THIS&nbsp;POSITION:</strong></li></ol><p>&nbsp;</p><ol><li>Answer all calls&nbsp;within 2 rings</li><li>&nbsp;Cordial and positive tone of&nbsp;voice in all&nbsp;calls</li><li>Focus on needs of&nbsp;the customer and provide for their&nbsp;queries and requests</li><li>Sell, up-sell and cross-sell different products and services&nbsp;to the customer</li><li>Ensure the next&nbsp;steps and requirements are aligned&nbsp;and clarified&nbsp;with the customer before the end of&nbsp;the call</li><li>Data entry</li><li>Filing&nbsp;and documentation&nbsp;management</li><li>Updating&nbsp;information and ensuring&nbsp;accuracy&nbsp;of&nbsp;data records</li></ol></td></tr><tr><td><ol><li><strong>ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)</strong></li></ol><p>&nbsp;</p><ol><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form&nbsp;of&nbsp;work experience is&nbsp;preferred</li><li>Strong communication skills</li><li>Good&nbsp;selling&nbsp;skills</li><li>Positive energy&nbsp;and&nbsp;teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Strong English language</li><li>Good&nbsp;understanding&nbsp;of&nbsp;the services</li><li>Be highly&nbsp;computer literate, particularly in Microsoft Office Products.</li></ol><p><strong>&nbsp;</strong></p><ol><li><strong>Targets</strong></li></ol><p>Key&nbsp;performance indicators&nbsp;and&nbsp;targets&nbsp;to&nbsp;be agreed.</p><p>&nbsp;</p><ol><li><strong>Commission&nbsp;or&nbsp;incentives</strong></li></ol><p>Commissions or incentives&nbsp;to be agreed. Important notes:</p><ul><li>Commission is&nbsp;only&nbsp;payable if&nbsp;all KPI&nbsp;targets are achieved.</li></ul><p>&nbsp;</p><ol><li><strong>Typical Working Conditions</strong></li></ol><p>&nbsp;</p><p>Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;week</p><p>Working&nbsp;Timing is rotating&nbsp;shift.</p><p>Work may&nbsp;require occasional weekend and/or evening work</p></td></tr></tbody></table></figure>

Customer Service Representative

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8379 call centre agent jobs NEAR_ME

Call Centre Agent

Call Centre Agent (Locum)

Call Centre Agent- FM

UAE National Call Centre Agent – Automotive Division

UAE National Call Centre Agent – Automotive Division

Experienced Telemarketing Executive / Call Centre Agent (CCA)

Customer Service Representative