call centre agent

Gargash Hospital

Job Location
 
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 Dubai, United Arab Emirates 
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 Experience
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 1 to 5 years 
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 Qualification Level
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 Diploma; Graduate 
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 Job Function
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 Customer Service / Telecalling 
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 Skillset
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 call center experience 
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 Preferred Jobseekers
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 Jobseekers from any country 
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Call Centre Agent Job Location : Dubai, UAE Job Details : Should be a Diploma holder or bachelor s degree with prior experience in healthcare call centre set up. Should be flexible with rotation of shift work. Team player with work under pressure is much required. 
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Call Centre Agent

The urban Advisors LLC

Job TitleCall Center Agent &ndash; Real EstateLocationDubai, UAEJob TypeFull-timeJob SummaryWe are looking for a Call Center Agent to handle inbound and outbound calls related to real estate inquiries. The role involves qualifying leads, providing basic project information, scheduling site visits, and supporting the sales team to convert prospects into clients.Key ResponsibilitiesCall Handling &amp; Lead Management<ul><li>Handle inbound calls from property portals, ads, and marketing campaigns</li><li>Make outbound calls to generated leads and database clients</li><li>Qualify leads based on budget, location, property type, and buying timeline</li><li>Explain basic details of off-plan and ready properties</li><li>Schedule site visits, meetings, and follow-ups for sales consultants</li></ul>Customer Support<ul><li>Answer customer queries professionally and promptly</li><li>Maintain a positive, helpful, and persuasive communication style</li><li>Follow up with clients via calls, WhatsApp, SMS, and email</li></ul>CRM &amp; Reporting<ul><li>Update lead information accurately in the CRM system</li><li>Track call outcomes, follow-ups, and appointment status</li><li>Submit daily/weekly call and lead conversion reports</li></ul>Compliance &amp; Process<ul><li>Follow company scripts, call quality standards, and RERA compliance guidelines</li><li>Maintain confidentiality of client data</li></ul>Skills &amp; RequirementsRequired<ul><li>1&ndash;3 years experience in call center / telesales / real estate calling</li><li>Excellent English communication skills (Arabic/Hindi is a plus)</li><li>Strong persuasion and negotiation skills</li><li>Ability to handle high call volumes</li><li>Basic knowledge of Dubai real estate (off-plan, payment plans, commissions)</li><li>Familiar with CRM systems (HubSpot, Zoho, Salesforce, etc.)</li></ul>Preferred<ul><li>Experience with property portals (Bayut, Property Finder, Dubizzle)</li><li>Understanding of Dubai developers &amp; projects</li><li>Target-oriented mindset</li></ul>Key Performance Indicators (KPIs)<ul><li>Number of calls made/received daily</li><li>Qualified leads generated</li><li>Appointments/site visits scheduled</li><li>Lead-to-appointment conversion ratio</li><li>Follow-up effectiveness</li></ul>Working Hours<ul><li>6 days a week</li><li>Shift-based (depending on campaign)</li></ul>Compensation &amp; Benefits<ul><li>Fixed salary + performance-based incentives</li><li>Visa &amp; medical insurance (as per UAE labor law)</li><li>Career growth into Sales Consultant / Relationship Manager roles</li></ul>Job Type: Full-timePay: AED1,000.00 - AED2,500.00 per month

Padra Medical Center

Key Responsibilities :<div><div><div> Inbound &amp; Outbound Calls: Engage with potential patients, provide information about hair transplant procedures, and encourage consultations. Lead Follow-Up: Reconnect with potential patients, address their concerns, and convert leads into appointments. Appointment Scheduling: Book, confirm, and manage patient consultations. Customer Support: Address inquiries and escalate complaints to the appropriate department when necessary. Follow-Up Calls: Contact patients who missed appointments and maintain ongoing engagement. Database Management: Maintain and update customer records accurately. Daily Reporting: Provide reports on calls, leads, conversions, and follow-ups. Qualifications &amp; Requirements : Education: High School Diploma required; Bachelor's degree is a plus. Experience: Minimum 1 year of experience in telemarketing, telesales, or a call centre role (preferred). Languages: Proficiency in Urdu and English is required. Skills : Strong sales and persuasion skills. Excellent verbal communication and customer service abilities. Ability to multitask in a fast-paced environment. Proficiency in Microsoft Office and call centre software. Goal-oriented mindset with a focus on achieving targets.
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Telesales Agent

FX Voyage

We are offering an excellent career opportunity for fresh graduates who have strong English communication skills and are professionally proficient in spoken English.Join our rapidly growing Sales Department for the UK Campaign, where you will interact with international clients, present our services confidently, and build valuable professional experience in a fast-paced environment. Having call centre experience is a plus.What you&rsquo;ll do:<ul><li>Communicate with UK-based clients over calls</li><li>Pitch and promote our services professionally</li><li>Close deals and achieve targets with team support</li></ul>What we offer:<ul><li>Competitive salary + attractive commissions &amp; spiffs</li><li>Career growth and long-term opportunities</li><li>Professional training and a supportive work environment</li><li>A chance to build a strong career in international sales</li></ul>If you&rsquo;re confident, motivated, and eager to grow in sales, this opportunity is for you.Location: North Nazimabad (Karachi)Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

English Communication Specialist - Fresh

Guidant Global

Location Ipswich, fully onsite 3 months contract Description: The RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.Performance Objectives:Excellence Forward on escalated calls in the correct manner Maintain and develop knowledge of pension schemesPeople Provide support to the administration team Support team members during busy periods Work as part of an effective teamClients Answer the phones and respond to members queries to set service standards Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand Communicate with members via email Make outbound calls when requiredFinancial Hit individual (KPI of 50 calls per day) and team targets Ensure timely completion of timesheetsWillis Towers Watson's Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world's leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.Minimum Criteria & Skills (including education & licenses)Essential Able to work to a high level of accuracy Able to work well under pressure and meet targets Interpersonal skills to include good written and verbal communication Computer literate Excellent customer service skills and a positive, customer focused attitudeAdvantageous Experience in either DB or DC pensions administration would be an advantage Experience working within a contact centre would be an advantage

Contact Centre Agent

Sharaf DG

<div>
 
 &middot; Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
 
 
 
 &middot; Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
 
 
 
 &middot; Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
 
 
 
 &middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 
 
 
 &middot; Build sustainable relationships and trust with customer accounts through open and interactive communication.
 
 
 
 &middot; Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
 
 
 
 &middot; Identify and assess customers&rsquo; needs to achieve satisfaction
 
 
 
 &middot; Follow communication procedures, guidelines, and policies
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Recognize, document, and alert the team leader of trends in customer calls.
 
 
 
 &middot; Acknowledging and resolving customer complaints.
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Knowing our products inside and out so that you can answer questions.
 
 
 
 &middot; Keeping records of customer interactions, transactions, comments, and complaints.
 
 
 
 &middot; Providing feedback on the efficiency of the customer service process.
 
 
 
 
 
 Requirements
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 &middot; Experience (Yrs &amp; Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk
 
 
 
 Educational Qualification : Graduate (preferred)
 
 
 
 Professional Certifications : Certification in customer service
 
 
 
 
 
 
 Skills &amp; Abilities:
 
 
 
 &bull; Excellent verbal and written communication skills
 
 
 
 &bull; Strong team player.
 
 
 
 &bull; Listening Skills.
 
 
 
 &bull; Multi-tasking.
 
 
 
 &bull; Problem solver
 
 
 
 &bull; Computer proficiency
 
 
 
 
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Customer Service Representative

Bupa

<div>Job Description:
Customer Service Consultant
Cairo, Egypt
Fixed Term
We make health happen
We're expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts including (over-night shifts). You'll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you'll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you're passionate about delivering exceptional service and putting customers first, we'd love to hear from you.
Key Responsibilities
<ul><li>Authorize or reject treatment requests before procedures</li><li>
Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues</li><li>
Manage membership updates, billing inquiries, and document issuance</li><li>
Coordinate international medical appointments and support cross-departmental communication</li><li>
Investigate and resolve complaints, ensuring customer satisfaction</li><li>
Maintain accurate system records and support new team members</li><li>
Collaborate with providers and internal teams to deliver seamless service</li>
</ul>What We're Looking For
<div>Able to demonstrate that you pay due regard to customers and treat them fairly by: 
<ul><li>Being able to explain the impact that your role and actions have on the fair treatment of customers</li><li>Being able to explain the potential implications for customers who are not treated fairly by you or others</li><li>Making the fair treatment of customers central to all that you do</li><li>Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills</li></ul></div>
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &rdquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Call Centre
Locations:
Egypt - Cairo</div>

Customer service consultant

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