call centre agent

Padra Medical center

Job Title: Call Center Agent (Arabic / English / Urdu)Company: Padra Medical CenterJob Summary: Padra Medical Center is seeking a professional, patient-focused Call Center Agent who is fluent in Arabic, English, and Urdu. The ideal candidate will be responsible for managing patient inquiries, scheduling appointments, and providing accurate information about medical services while ensuring an excellent patient experience at all times.Key Responsibilities<ul><li>Handle inbound and outbound calls related to appointments, treatments, and general inquiries.</li><li>Schedule, confirm, reschedule, and cancel patient appointments efficiently.</li><li>Provide accurate information regarding doctors, departments, and medical services.</li><li>Follow up with patients for appointment reminders and feedback.</li><li>Coordinate with doctors and clinic staff concerning patient schedules.</li><li>Maintain and update patient records in the CRM / HIS system.</li><li>Address patient concerns professionally and escalate issues when necessary.</li><li>Ensure strict confidentiality of patient information at all times.</li></ul>Requirements<ul><li>Fluency in Arabic, English, and Urdu (Mandatory).</li><li>Minimum 1&ndash;2 years of call center experience, preferably within the healthcare sector.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle patients with empathy and professionalism.</li><li>Basic computer knowledge and familiarity with CRM/HIS systems is an advantage.</li></ul>Job Type: Full-time

Call Centre Agent

Peak Solutions, Lahore Cantt

We are seeking energetic and customer-focused Call Centre Agents to manage customer interactions and drive sales. The ideal candidate will be confident on the phone, persuasive, and target-driven.Key Responsibilities<ul><li>Make outbound calls to potential customers</li><li>Answer inbound inquiries professionally</li><li>Promote company products/services</li><li>Achieve daily and monthly sales targets</li><li>Maintain CRM records accurately</li><li>Resolve customer complaints efficiently</li></ul>Requirements<ul><li>Excellent verbal communication skills</li><li>Minimum [1 year] call centre experience (preferred)</li><li>Strong sales and negotiation skills</li><li>Ability to meet performance targets</li><li>Basic computer &amp; CRM knowledge</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service & Sales Call Centre Agent

Callflow marketing

Key Responsibilities<ul><li>Make outbound calls to potential customers using provided leads</li><li>Explain ACA health insurance benefits in a simple and clear manner</li><li>Identify customer eligibility based on income, household size, and age</li><li>Handle objections professionally and manage different customer behaviors (including screamers)</li><li>Follow DNC (Do Not Call) and TCPA compliance procedures</li><li>Accurately collect and document customer information in CRM</li><li>Transfer qualified and interested customers to the Verifier or Enrollment team</li><li>Maintain call quality, conversion targets, and compliance standards</li></ul>Required Skills &amp; Qualifications<ul><li>Strong English communication skills (listening &amp; speaking)</li><li>Knowledge of ACA, Medicare, or Final Expense (preferred)</li><li>Ability to work night shifts</li><li>Calm, professional attitude with customers</li><li>Matric / Intermediate education (minimum)</li><li>Prior outbound call center experience preferred</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Call Centre Agent (Night Shift)

Code Flairs

We are seeking motivated and results-driven Call Centre Agents for our SEO/Digital Marketing Campaign. The ideal candidate will be responsible for connecting with potential clients, introducing digital marketing services, and generating qualified leads or sales while maintaining a high level of professionalism.Key Responsibilities:<ul><li>Make outbound calls to businesses to introduce SEO and digital marketing services</li><li>Explain service benefits, pricing, and packages clearly to potential clients</li><li>Generate leads, schedule appointments, and close sales where applicable</li><li>Handle client inquiries and objections professionally</li><li>Maintain accurate records of calls and client information in CRM</li><li>Achieve daily and monthly performance targets</li></ul>Requirements:<ul><li>Previous experience in a call center or sales role (Digital Marketing campaign preferred)</li><li>Strong communication and persuasion skills</li><li>Basic understanding of SEO and digital marketing services</li><li>Ability to work in a target-driven environment</li><li>Basic computer knowledge and CRM familiarity</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Attractive commission structure</li><li>Professional and supportive work environment</li><li>Opportunities for career growth and skill development</li></ul>How to Apply: Interested candidates can apply with their updated resume via following whatsApp: +92 325 4283182 . Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Call Centre Agent (SEO / Digital Marketing Campaign) - Night Shift

Emirates Foundation

<div>
 
 
 Job Purpose:
 
 
 
 Provide excellent customer service and support through phone calls, emails, and chat. They handle inquiries, resolve issues, and ensure customer satisfaction. Their main goal is to assist customers professionally, maintain accurate records, and improve overall customer experience and loyalty.
 
 
 
 
 
 
 Scope of Work:
 
 
 <ul>
 <li>
 Coordinate with volunteers, participants, and stakeholders.
 </li>
 <li>
 Support projects and ensure smooth communication with internal teams.
 </li>
 <li>
 Handle customer inquiries, document interactions, and generate reports.
 </li>
 <li>
 Collaborate with team members to resolve issues efficiently.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 High school diploma or equivalent (Diploma preferred)
 </li>
 <li>
 Previous customer service/call center experience is a plus
 </li>
 <li>
 Good communication skills in English and Arabic
 </li>
 <li>
 Basic computer skills (MS Office, IT literacy)
 </li>
 <li>
 Teamwork and professional customer handling
 </li>
 </ul>
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 Policies, Systems, Processes &amp; Procedures:
 
 
 
 &bull; Follow program administration and department policies, processes, and instructions for consistent work.
 
 
 &bull; Maintain confidentiality of customer information and handle sensitive data appropriately.
 
 
 &bull; Adapt to changing customer needs, processes, and systems in a fast-paced call center environment.
 
 
 &bull; Handle multiple tasks simultaneously and remain calm under pressure.
 
 
 
 
 
 
 Call Centre Support:
 
 
 
 &bull; Coordinate with volunteers, program participants, and stakeholders for successful regional support activities.
 
 
 &bull; Communicate with Projects and Operations departments for smooth project coordination.
 
 
 &bull; Support project activities and adhere to set parameters (scope, cost, time, and quality).
 
 
 &bull; Provide professional support in Call Centre communications to internal and external stakeholders. &bull; Prepare and generate status reports for effective project management.
 
 
 
 
 
 Problem Solving:
 
 
 
 &bull; Identify and troubleshoot volunteers, program participants, and stakeholders&rsquo; problems or concerns, finding appropriate solutions and escalating issues when necessary.
 
 
 &bull; Follow through on volunteers, program participants, and stakeholders&rsquo; issues and ensure timely resolution.
 
 
 
 
 
 Documentation and Data Entry:
 
 
 
 &bull; Accurately document customer interactions, inquiries, and resolutions in the system.
 
 
 &bull; Perform data entry tasks to update customer information and maintain accurate records.
 
 
 
 
 
 
 Team Collaboration:
 
 
 
 &bull; Collaborate with team members and other departments to resolve customer issues and improve overall customer experience.
 
 
 &bull; Share knowledge and best practices with colleagues to enhance team performance.
 
 
 
 
 
 
 MIS and Reports:
 
 
 
 &bull; Assist in the preparation of timely and accurate project status reports of EF to meet company and department requirements, policies and standards
 
</div>

Call Centre Agent (Arabic and English Speakers)

Alshaya Group

<div>Job No: 4521967
 
Location: Egypt<div></div><div><div> 
</div></div> 
 
<div></div>TBC 
 
Advertised: 2 Mar 2026 
Application close: 30 Apr 2026</div>

Call Centre Agent - Part time- Group Customer Service - Egypt

Alghanim Industries

<div>
 Job description:
 
 
 
 Job Summary
 
 
 Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
 
 Job Responsibilities
 <ul>
 <li>
 Comply with staffing schedules and break allowances
 </li>
 <li>
 Provide customers with accurate information at all times
 </li>
 <li>
 Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
 </li>
 <li>
 Create complaint tickets correctly, in adherence with policies and procedures
 </li>
 <li>
 Update the database with the most recent customer information
 </li>
 <li>
 Handle stressed, angry and confused customers in the most positive way possible
 </li>
 <li>
 Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
 </li>
 </ul>
 Candidate Requirements
 <ul>
 <li>
 Prior experience in a customer service role
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Able to communicate in Arabic and English
 </li>
 <li>
 Good computer skills
 </li>
 </ul>
 Education High School/Diploma Degree
</div>

Call Center Agent

Search 8073+ Call centre agent jobs near you this March. New roles added regularly across leading industries. Apply today.