call centre agent

Tracking World

Job Title: Call Centre Agent &ndash; Customer Support Location: Lahore Job Type: Full-TimeJob Summary: We are looking for a dedicated Call Centre Agent to manage tracker-related queries and provide customer support. The ideal candidate will be responsible for handling customer complaints, coordinating with internal teams, and ensuring timely resolution of issues while maintaining proper reporting and service standards.Key Responsibilities:<ul><li>Handle incoming calls and respond to customer queries related to tracker devices and services.</li><li>Register, track, and resolve customer complaints in a timely manner.</li><li>Coordinate with technical and field teams for troubleshooting and issue resolution.</li><li>Maintain accurate records of customer interactions, complaints, and resolutions.</li><li>Prepare and submit daily and weekly activity reports.</li><li>Monitor tracker status and report any system or device irregularities.</li><li>Ensure compliance with company policies, procedures, and service standards.</li><li>Follow up with customers to ensure complete issue resolution and satisfaction.</li><li>Escalate complex or unresolved issues to the relevant department.</li><li>Maintain professional communication and a high level of customer service.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or relevant qualification preferred.</li><li>Good communication and interpersonal skills.</li><li>Basic computer skills and familiarity with reporting tools.</li><li>Ability to manage multiple tasks and handle customer complaints effectively.</li><li>Prior experience in a call center or customer support role will be an advantage.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Call Centre Agent

Intelligent Solutions HR

<div>
 
 
 
 General Overview:
 
 
 
 
 
 
 
 We are partnering with a leading organisation within the insurance sector to hire Emirati candidates for a
 
 Call Centre Agent
 
 role based in
 
 Dubai
 
 . This is an excellent opportunity for Emirati professionals looking to build a long-term career in a structured, customer-focused environment.
 
 
 
 
 
 The role is ideal for individuals with strong communication skills and a passion for customer service, offering exposure to insurance products, client interactions, and operational processes within a dynamic team.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
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 Handle inbound and outbound customer calls in a professional and efficient manner
 </li>
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 Provide accurate information regarding insurance products, services, and policies
 </li>
 <li>
 Resolve customer inquiries, concerns, and complaints within defined timelines
 </li>
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 Maintain accurate records of customer interactions in internal systems
 </li>
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 Ensure high levels of customer satisfaction and service quality
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 Follow internal procedures and service standards to deliver consistent customer experience
 </li>
 <li>
 Coordinate with internal teams when required to resolve customer issues
 </li>
 </ul>
 
 
 
 
 
 
 Key Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 Emirati with FamiIy Book (Emiratisation role) &ndash; mandatory
 </li>
 <li>
 High School, Diploma, or bachelor&rsquo;s degree holders are welcome to apply
 </li>
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 Strong communication skills in English (Arabic is an advantage)
 </li>
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 Interest in customer service and client-facing roles
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 Prior experience in a call centre or customer service role is an advantage
 </li>
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 Strong interpersonal skills with the ability to work in a fast-paced environment
 </li>
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 Professional, positive attitude with a willingness to learn
 </li>
 </ul>
</div>

Call Centre Agent - UAE National (Emiratisation)

Royal Signs & Awnings

We are seeking a professional work-from-home Receptionist to join our team. The ideal candidate must have a clear American accent and excellent communication skills. This role involves handling calls, scheduling, and providing top-notch support to our clients during American business hours.Requirements:<ul><li>Must speak with a native or near-native American accent.</li><li>Previous experience in receptionist, customer service, or similar roles preferred.</li><li>Reliable internet connection with minimum 50 Mbps speed.</li><li>Quiet home environment suitable for calls.</li><li>Professional, courteous, and detail-oriented.</li></ul>Application Process: To apply, please send a 2-minute voice recording introducing yourself and describing your relevant work experience to our WhatsApp number: +1 726-208-1666.Only candidates who meet the accent and internet requirements and submit the voice recording will be considered.Work Type: Remote / Work-from-HomePay: Rs53,000.00 - Rs83,000.00 per hourExpected hours: 40.0 per weekLanguage:<ul><li>English (Fluent American Accent) (Required)</li></ul>Work Location: Remote

Alshaya Group

<div>Job No: 4521967
 
Location: Egypt<div></div><div><div> 
</div></div> 
 
<div></div>TBC 
 
Advertised: 2 Mar 2026 
Application close: 30 Apr 2026</div>

Call Centre Agent - Part time- Group Customer Service - Egypt

Callflow marketing

Job Title: ACA Verifier Campaign: Affordable Care Act (ACA &ndash; USA) Department: Operations Shift: Night Shift (US Time Zones) Location: 2nd Floor, Bin Talib Square, Iran Road , Chandni Chowk, Rawalpindi Google Maps Link: https://share.google/y7ZQrSietaf1UPofR Employment Type: Full-TimeJob Description Overview:We are seeking a detail-oriented and responsible ACA Verifier to join our Verification team. The primary responsibility of this role is to verify customer information collected by Customer Service Representatives (CSRs) to ensure accuracy, eligibility, and full compliance with Affordable Care Act (ACA) guidelines, as well as TCPA and Do Not Call (DNC) regulations before final enrollment.The ideal candidate must possess strong communication skills, excellent attention to detail, and the ability to maintain high compliance standards while working in a fast-paced call center environment.Key Responsibilities<ul><li>Conduct verification calls with customers transferred by CSRs to confirm the accuracy of their information.</li><li>Verify customer personal details, including name, date of birth, address, income, and household size.</li><li>Ensure that customers fully understand the ACA plan details and provide proper consent before enrollment.</li><li>Confirm that the customer&rsquo;s phone number is not registered on the Do Not Call (DNC) list.</li><li>Identify and prevent misrepresentation, incorrect information, or potential fraudulent activity.</li><li>Approve or reject applications based on verification results and compliance standards.</li><li>Maintain accurate records of verification outcomes in the CRM system.</li><li>Escalate discrepancies, compliance issues, or suspicious cases to supervisors or the compliance department.</li><li>Ensure all interactions comply with ACA regulations, TCPA requirements, and company policies.</li></ul>Required Skills &amp; Qualifications<ul><li>Strong listening skills and attention to detail.</li><li>Excellent verbal communication skills in English.</li><li>Knowledge of ACA policies, TCPA regulations, and DNC compliance requirements.</li><li>Ability to handle pressure and maintain high-quality standards in a fast-paced environment.</li><li>Basic computer skills and familiarity with CRM systems.</li><li>Previous experience in ACA verification, quality assurance, or compliance roles is preferred.</li><li>Minimum education requirement: Matriculation or Intermediate.</li></ul>Key Performance Indicators (KPIs)Employee performance will be evaluated based on the following metrics:<ul><li>Verification Accuracy Rate</li><li>Compliance Score</li><li>Error and Rejection Rate</li><li>Call Quality and Professionalism</li><li>Adherence to Verification Procedures</li></ul>Work Environment<ul><li>Night Shift aligned with US time zones.</li><li>Call Center environment requiring consistent call handling and verification tasks.</li><li>Regular performance monitoring and quality assessments.</li></ul>Equal Opportunity StatementWe are committed to providing a professional, inclusive, and growth-oriented work environment. All qualified applicants will be considered based on their skills, experience, and ability to meet the requirements of the role.Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Call Flow Marketing Pvt, Ltd. Call Centre Agent (Verifiers, Night Shift)

IIQAF

<div>Company: IIQAF Group 
Location: Abu Dhabi, UAE 
Industry: Hospitality 
Salary: AED 7,000 &ndash; AED 8,000 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Call Center Agent in Abu Dhabi to support our hospitality operations. The ideal candidate will have experience in inbound and outbound calls, customer service, reservation handling, guest support, and contact centre operations.
This role is suitable for candidates searching for Call Center jobs in Abu Dhabi, Customer Service Representative UAE, Hospitality Call Centre roles, Contact Centre Agent positions, or Guest Services Representative jobs.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Handle inbound and outbound calls professionally and efficiently</li><li>
Assist guests with inquiries, reservations, and service information</li><li>
Provide accurate information about hospitality services and facilities</li><li>
Log calls and update customer records in CRM systems</li><li>
Resolve complaints and ensure high levels of guest satisfaction</li><li>
Coordinate with front office and operations teams</li><li>
Follow company communication standards and hospitality policies</li><li>
Meet performance targets and service quality benchmarks</li><li>
Maintain confidentiality of customer information</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Previous experience as Call Center Agent or Customer Service Representative</li><li>
Experience in hospitality or hotel environment preferred</li><li>
Excellent verbal communication skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Familiarity with CRM or call management systems</li><li>
Ability to work in shifts if required</li><li>
Professional attitude and team-oriented mindset</li><li>
Immediate availability preferred</li></ul></div>

Call Center Agent

Alghanim Industries

<div>
 Job description:
 
 
 
 Job Summary
 
 
 Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
 
 Job Responsibilities
 <ul>
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 Comply with staffing schedules and break allowances
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 Provide customers with accurate information at all times
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 Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
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 Create complaint tickets correctly, in adherence with policies and procedures
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 Update the database with the most recent customer information
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 Handle stressed, angry and confused customers in the most positive way possible
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 Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
 </li>
 </ul>
 Candidate Requirements
 <ul>
 <li>
 Prior experience in a customer service role
 </li>
 <li>
 Good communication skills
 </li>
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 Able to communicate in Arabic and English
 </li>
 <li>
 Good computer skills
 </li>
 </ul>
 Education High School/Diploma Degree
</div>

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Call Centre Agent

Call Centre Agent - UAE National (Emiratisation)

Call Centre Agent

Call Centre Agent - Part time- Group Customer Service - Egypt

Call Flow Marketing Pvt, Ltd. Call Centre Agent (Verifiers, Night Shift)

Call Center Agent

Call Center Agent