call centre supervisor

Biosytech Medical Laboratory

We&rsquo;re Hiring: Call Centre Supervisor @ uniCare Medical Centre, DubaiAre you a people-focused leader with a passion for service excellence? uniCare Medical Centre is looking for an experienced Call Centre Supervisor to lead our customer service team and ensure a seamless patient experience through efficient call centre operations.In this role, you will oversee day-to-day call centre performance, mentor agents, and drive service quality in alignment with uniCare&rsquo;s commitment to patient satisfaction and care excellence.Key Responsibilities<ul><li>Supervise and manage daily operations of the call centre team.</li><li>Monitor call flow, agent performance, and adherence to KPIs.</li><li>Ensure all patient inquiries, appointment bookings, and service requests are handled promptly and professionally.</li><li>Train, coach, and motivate call centre staff to deliver exceptional service.</li><li>Prepare performance reports and identify areas for improvement.</li><li>Coordinate with clinical and administrative departments to resolve escalated issues.</li><li>Ensure compliance with uniCare&rsquo;s policies, procedures, and service standards.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or equivalent qualification.</li><li>Minimum 2&ndash;3 years of experience in a healthcare call centre, in a supervisory role.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Strong knowledge of patient appointment systems and call centre software.</li><li>Ability to work under pressure while maintaining a calm and professional demeanor.</li><li>Fluency in English is required; Arabic or Hindi/Urdu is an advantage.</li></ul>Why Join uniCare?<ul><li>Be part of a reputable healthcare organization committed to excellence in patient care.</li><li>Collaborative work environment with opportunities for career growth.</li><li>Continuous professional development and training support.</li></ul>Job Types: Full-time, PermanentPay: From AED1.00 per month

Call Centre Supervisor

Etisalat

<div><div>CC Mass &amp; Youth Supervisor.Call Center - (250001XC)</div><div>
Description<div></div> 
Job Purpose
To be responsible for the daily running and management of the Ahlan prepaid &amp; Demagh Tanya segments call centre to achieve high levels of operational efficiency &amp; excellent customer service.
Report To Position Name
&bull; Set and Meet performance targets for speed, efficiency and quality. &bull; Manage the daily running of the call centre to ensure the consistency of workflow. &bull; Monitor random calls to improve quality, minimize errors and track operative performance. &bull; Plan and develop the recruitment of new hires to enhance the caliber. &bull; Review the performance of staff, identifying training needs and plan training sessions to ensure continues development. &bull; Handle the most complex customer complaints or enquiries. &bull; Develop, implement and review core responsibilities and tasks. &bull; Analyze performance statistics and take decisions based on them. &bull; Improve performance by raising efficiency and sourcing new equipment. &bull; Produce quantitative and qualitative reports on Call Center KPIs and related data with relative recommendations and analysis to improve the call center&rsquo;s Operation. &bull; Monitor and measure actual delivered customer experience through all touch points. &bull; High value treatment across touch points: CC and IVR (strategy / implementation).<div> 
</div></div><div>
Qualifications<div></div> 
QUALIFICATIONS_ESSENTIAL
&bull; University Degree in a related field &bull; Excellent Computer skills, Advanced MS excel is required. &bull; Excellent in Arabic &amp; English (Reading, Writing &amp; Oral). 

QUALIFICATIONS_DESIRABLE
Skills &amp; Abilities: - Strong interpersonal skills for effective interaction with employees, management, third parties and customers. - Outstanding organizational skills and the ability to direct a complex environment. - Strong interpersonal skills at all levels of the organization. - Analytical skills. - Strong communication skills - includes presentation, business writing, negotiation, motivation and relationship management. - Operational experience. - Customer centricity 
 
EXPERIENCE_ESSENTIAL
&bull; Minimum 2 to 5 years&rsquo; Experience. &bull; (Area of experience) Call Center 

EXPERIENCE_DESIRABLE
Telecom background 
CERTIFICATIONS_ESSENTIAL
- Technical Training &ldquo;WF , Real time management , monitoring&rdquo; - Leadership skills - Communication skills - Time Management - People Management - Coaching training<div> 
</div></div><div>
Job: Supervisor</div><div>
Organization: Etisalat-Misr</div><div>
Job Posting: 25/Sep/2025, 1:52:45 AM</div></div>

CC Mass & Youth Supervisor.Call Center

Keune Cosmetics Pakistan

The Sales Manager (Inbound/Outbound Call Centre) is responsible for managing, supervising, and driving the performance of a team handling inbound and outbound sales calls for the USA and UK markets. The role requires strong leadership, communication, and analytical skills to ensure sales targets are achieved while maintaining exceptional customer experience and operational efficiency.<ul><li>Lead, supervise, and motivate the sales team (inbound &amp; outbound) to achieve monthly and quarterly sales goals.</li><li>Develop and implement effective sales strategies, scripts, and call handling procedures to maximize conversions.</li><li>Oversee day-to-day operations of the call centre sales team to ensure efficiency and performance.</li><li>Monitor live calls, provide feedback, and conduct regular coaching sessions to improve quality and closing rates.</li><li>Manage inbound leads efficiently and ensure timely follow-ups on outbound leads.</li><li>Coordinate with marketing teams to align campaigns and improve lead generation and conversion.</li><li>Analyze sales data and prepare performance reports highlighting achievements, challenges, and corrective actions.</li><li>Ensure consistent communication standards, professionalism, and customer satisfaction across all calls.</li><li>Maintain up-to-date knowledge of company products, promotions, and competitor offerings.</li><li>Handle escalated customer issues and provide solutions effectively.</li><li>Ensure compliance with company policies, quality standards, and data protection regulations.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthWork Location: In person

Sales Manager – Inbound/Outbound Call Centre

Ajwan Group

Job Title: Call Center Manager Location: Doha, Qatar Company: AJWAN HOSPITALITY GROUP OF COMPANYJob Description: We are looking for a highly skilled Call Center Manager to lead our customer service team in the Food &amp; Beverage (F&amp;B) sector. The ideal candidate must be an Arabic National with a proven track record in managing call center operations and delivering excellent customer experiences.Responsibilities:<ul><li>Oversee and manage daily operations of the call center to ensure smooth workflow.</li><li>Lead, mentor, and motivate a team of call center agents to consistently achieve KPIs and targets.</li><li>Design and implement customer service strategies to enhance satisfaction and loyalty.</li><li>Handle escalated customer complaints and resolve complex issues effectively and professionally.</li><li>Monitor and analyze team performance metrics; prepare detailed reports for senior management.</li><li>Develop and enforce standard operating procedures (SOPs) and quality standards.</li><li>Identify training needs and organize workshops to improve team skills and performance.</li><li>Collaborate with other departments to align call center operations with business goals.</li><li>Manage workforce planning, scheduling, and resource allocation efficiently.</li><li>Stay updated with industry trends and introduce innovative practices to improve call center operations.</li></ul>Requirements:<ul><li>Must be Arabic Nationality.</li><li>Proven experience as a Call Centre Manager, preferably in the F&amp;B industry.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Ability to manage large teams and perform under pressure.</li><li>Bachelor&rsquo;s degree in Business, Management, or related field preferred.</li><li>Fluency in Arabic and English.</li></ul>Job Type: Full-time

Call Center Manager

Nutra Gulf

We are seeking an experienced Call Center Supervisor to lead and develop our call center operations. The ideal candidate will be responsible for ensuring a high standard of customer service, driving efficiency, and building a motivated team that delivers excellence in patient and customer care.Key Responsibilities<ul><li>Lead, coach, and develop a team of call center agents to deliver exceptional customer service.</li><li>Ensure efficient shift staffing and effective resource allocation.</li><li>Conduct training sessions and performance evaluations, providing corrective action when necessary.</li><li>Ensure compliance with company policies, ethical standards, and best practices.</li></ul>Education &amp; Experience Requirements<ul><li>Bachelor&rsquo;s Degree (or equivalent qualification relevant to the role).</li><li>5&ndash;7 years of industry experience in Customer Care / Call Center / Healthcare Call Center / Command Center environments.</li><li>Minimum 2 years in a Team Lead or Supervisor role.</li></ul>Languages<ul><li>English &amp; Arabic &ndash; Must be fluent in both.</li></ul>Job Type: Full-time

Call Center Supervisor

AL ZAABI GROUP

Position Overview:The Call Centre Executive (Arabic Speaker) will be the first point of contact for clients, managing inbound and outbound calls for a cosmetic and aesthetic centre. The role involves providing accurate information about treatments and services, scheduling appointments, and ensuring an excellent client experience.Key Responsibilities:<ul><li>Handle inbound and outbound calls in a professional and courteous manner.</li><li>Provide detailed information on cosmetic, dermatology, and aesthetic treatments.</li><li>Schedule, confirm, and reschedule appointments using the clinic&rsquo;s booking system.</li><li>Manage inquiries through phone, WhatsApp, and email channels.</li><li>Follow up with clients regarding their appointments, treatments, and feedback.</li><li>Coordinate with the front desk and medical team for smooth client flow.</li><li>Maintain accurate and updated client information in the CRM system.</li><li>Support promotional campaigns by reaching out to potential leads and clients.</li><li>Handle customer concerns and complaints with professionalism and empathy.</li><li>Ensure client confidentiality and compliance with clinic policies.</li></ul>Qualifications &amp; Skills:<ul><li>Minimum 2 years of experience in a cosmetic, dermatology, or aesthetic clinic (mandatory).</li><li>Fluent in Arabic and English (spoken and written).</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation and professional telephone etiquette.</li><li>Ability to multitask and perform well under pressure.</li><li>Familiarity with CRM or clinic management software.</li><li>Pleasant personality and positive attitude.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>

Call Centre Executive - Health Care

Human Capital Group

Job Responsibilities:<ul><li>Manages and develops a team of call center agents to deliver a high level of customer care and service.</li><li>Ensures efficient staffing on every shift.</li><li>Monitors and conducts training for subordinates.</li><li>Monitors employee performance standards, and takes appropriate corrective action in order to meet those standards.</li><li>Recommends call center process and policy improvements to ensure that the organization excels in its customer and patient focused service.</li><li>Oversees a monitoring process that ensures a high level of call quality.</li><li>Identifies and resolves customer issues and participates in routine communications with clients to ensure maximum customer satisfaction.</li><li>Makes recommendations and implements changes to improve service efficiency.</li><li>Ensures the generation and analysis of daily, weekly and monthly reports to be used by management to assess and improve operations.</li><li>Works with the Team Manager in the development of short and long-term business and strategic goals for the Call Center.</li><li>Participates in projects or surveys as necessary.</li><li>Adheres to company standards as they appear in the Code of Conduct and Conflict or Interest policies.</li></ul>Requirements:<ul><li>Minimum 2 years of experience working as Call Center Supervisor in the healthcare industry within Qatar.</li><li>Must be able to communicate in both Arabic and English fluently.</li><li>Bachelor's degree or equivalent qualification appropriate to the role.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have a Bachelor's degree or equivalent qualification appropriate to the role?</li><li>What is your notice period?</li><li>What is your last/ current salary?</li></ul>Experience:<ul><li>Call Center Supervisor within Qatar healthcare sector: 2 years (Required)</li></ul>Language:<ul><li>Arabic and English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Medical Call Center Supervisor

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