call centre supervisor

SolsPro

We are looking for confident and motivated Sales Representatives to join our team. The role involves handling customer calls, promoting services, and achieving sales targets in a professional manner.Requirements:<ul><li>Prior experience in tele sales or call centre (preferred)</li><li>Strong communication and persuasion skills</li><li>Ability to work in a target-driven environment</li><li>Basic computer skills and positive attitude</li></ul>Key Responsibilities:<ul><li>Make outbound calls to potential customers</li><li>Clearly explain products/services</li><li>Achieve daily and monthly sales targets</li><li>Maintain call and sales records</li></ul>Shift: 10am - 6:30pmJob Types: Full-time, FresherPay: Up to Rs45,000.00 per monthExperience:<ul><li>sales: 1 year (Required)</li><li>call centre: 1 year (Required)</li><li>outbound calls: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Call Centre Executive - outbound

Omni Tax Help

Omni Tax Help is seeking a high-energy, results-driven Outbound Call Center Supervisor to lead our frontline team of cold call openers. If you thrive in a high-volume environment and know how to optimize a dialer for maximum efficiency, we want to talk to you.As our Supervisor, you aren&rsquo;t just sitting in an office; you are on the floor, motivating your team, tweaking scripts, and ensuring our automated dialer systems are humming at peak performance.Key Responsibilities<ul><li>Daily Team Management: Oversee a dedicated team of cold call openers, ensuring high energy levels and consistent productivity from clock-in to clock-out.</li><li>Performance Coaching: Conduct real-time side-by-sides and &quot;whisper&quot; coaching to improve conversion rates and lead quality.</li><li>Dialer Administration: Manage campaigns, lead lists, and dispositions within an automated dialer system (e.g., Ytel, Five9, VICIdial, etc.) to maximize talk time and minimize idle periods.</li><li>KPI Tracking: Monitor daily metrics (dials, connect rates, transfers, and lead quality) and provide reports to senior management.</li><li>Compliance: Ensure all outbound activity aligns with TCPA regulations and company standards.</li><li>Culture Building: Foster a competitive yet supportive &quot;sales floor&quot; atmosphere where hitting targets is celebrated.</li></ul>What You Bring to the Table<ul><li>Dialer Expertise: Prior experience managing automated dialers. You understand pacing ratios, lead recycling, and how to troubleshoot basic connectivity issues.</li><li>Leadership Experience: At least 2 years in a supervisory role within an outbound, high-volume cold calling environment (Tax Debt or Financial Services experience is a major plus).</li><li>The &quot;Opener&quot; Mindset: You know what it takes to break the ice on a cold call and can teach others how to handle rejection with persistence and professionalism.</li><li>Analytical Skills: You can read dialer reports to identify when a lead list is cooling off and pivot strategy accordingly to maintain high transfer volume.</li></ul>Why Omni Tax Help?<ul><li>Competitive salary plus performance-based bonuses.</li><li>A fast-moving work environment where your impact is felt immediately.</li><li>Opportunity to grow within a leading firm in the tax relief industry.</li></ul>How to ApplyIf you are a dialer pro who knows how to lead a room, click Apply Now and attach your resume. Please include a brief note highlighting which automated dialer systems you have managed in the past.Pay: From $40,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Outbound calling: 2 years (Required)</li></ul>Work Location: In person

Outbound Call Center Supervisor

Bailey Information Technology

Call Center Supervisor &ndash; Key Personnel (2 Positions) 
 
NIH CIT Emergency Call Center | Bethesda, MD 
 
Supervise teams supporting 24/7 emergency communications. 
 
Responsibilities: 
- Manage staff and performance 
- Handle escalations 
- Support training 
 
Requirements: 
- 5+ years supervisory experience 
- 24/7 operations experience 
 
Location: On-site Bethesda, MD 
Clearance: Tier 2 Public Trust 
Schedule: Shift-based

Call Center Supervisor

Heitech Services

<div>Description:

The Call Center Supervisor provides shift-level leadership and operational control for the NIH CIT Emergency Call Center. This role supervises staff, helps maintain 24/7/365 coverage, monitors service levels and quality, supports training and coaching, and ensures timely, accurate handling of no-fail emergency pages, general information calls, and supporting database/log activities.
Key Responsibilities<ul><li>
Provide day-to-day shift supervision and coordination of call center personnel.</li><li>
Monitor service levels, staffing, adherence, and workflow to maintain required coverage and performance metrics.</li><li>
Review and score call activity with Government leadership as part of the Quality Control Plan and coach staff based on observations.</li><li>
Support training, retraining, and just-in-time coaching for lead operators and operators.</li><li>
Oversee accurate completion of logs, schedules, reports, and database updates in the AVAYA/SPOK environment.</li><li>
Coordinate issue escalation, operational changes, and staffing adjustments with the Project Manager and Government stakeholders.</li><li>
Support continuity of operations during leave, absences, surges, and transition periods.</li></ul>
Requirements:

Education / Experience<ul><li>
High school diploma or equivalent required.</li><li>
Five (5) years of experience as a call center supervisor, preferably in the medical industry.</li></ul>
Skills<ul><li>
Demonstrated supervisory experience in a high-volume or time-sensitive call-center environment.</li><li>
Ability to coach staff, monitor quality, and manage workloads across shifts.</li><li>
Working knowledge of telephony systems and customer service metrics; AVAYA/SPOK experience preferred.</li><li>
Strong communication, composure, and decision-making skills in urgent or no-fail situations.</li></ul>
Preferred Qualifications<ul><li>
Prior experience supporting NIH, HHS, hospitals, academic medical centers, or other emergency paging/switchboard environments.</li><li>
Experience with code-call workflows, service-level monitoring, and shift scheduling.</li><li>
Experience in bilingual support, TTY support, interpreter-service coordination, or similar public-facing service models is a plus.</li></ul>
Eligibility &amp; Compliance<ul><li>
Ability to obtain and maintain a Tier 2 Public Trust background investigation and HSPD-12/PIV access.</li><li>
Ability to comply with HHS/NIH Rules of Behavior, annual security/privacy awareness requirements, and role-based training requirements applicable to the position.</li><li>
Ability to work on Government facilities in Bethesda, Maryland, in support of a 24/7/365 essential-services operation.</li></ul>
Work Environment
Location: Bethesda, Maryland, on Government facilities
Schedule: Full-time, shift-based support for a 24/7/365 operation, including Government holidays.
Environment: Essential-services call center with no telework permitted; all shifts include a 45-minute meal period and one 15-minute break.
 HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact HR@HeiTechServices.com.</div>

Atoske Holding Company

<div><div>General Summary
The Call Center Supervisor plays a vital role in ensuring efficient daily operations, exceptional customer service, and continuous team development within the call center. This position combines leadership, analytical thinking, and hands-on problem‑solving to help the call center meet performance goals while fostering a positive and productive work environment.
Principal Duties and Responsibilities<ul><li>
Work with employees to establish goals, action plans and timelines.</li><li>
Organize workflow and ensure that employees understand their duties.</li><li>
Be a model for direction and development for each employee.</li><li>
Support changes and add further clarification where necessary.</li><li>
Monitor employee productivity and provide constructive feedback and coaching.</li><li>
Maintain professional and technical knowledge by attending educational workshops when necessary.</li><li>
Be an advocate for the employee.</li></ul>
Qualifications<ul><li>
High School diploma or equivalent</li><li>
3+ years of experience in a customer support/contact center environment preferred</li><li>
Ability to multitask in a fast‑paced environment, manage schedules</li></ul> 
PRIVACY AND CONFIDENTIALITY ARE REQUIRED AND STRICTLY ENFORCED &ndash; APPLICANTS WILL BE REQUIRED TO SIGN A PRIVACY AND CONFIDENTIALITY STATEMENT. 
***ALL NEW HIRES ARE SUBJECT TO PRE-EMPLOYMENT DRUG SCREENING &amp; BACKGROUND CHECKS. APPLICANTS WITH POSITIVE DRUG SCREEN RESULTS AND/OR NEGATIVE BACKGROUND CHECKS WILL NOT BE CONSIDERED FOR EMPLOYMENT. APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS TO APPLY FOR THE POSITION. 
Interested Candidates should submit a completed application and resume :
Plain Green, LLC
93 Mack Road; PO Box 270
Box Elder, MT 59521</div></div>

INflow Federal

<div>
 At INflow Federal, we&rsquo;re not just building infrastructure - we&rsquo;re shaping the future of national defense. We design, engineer and secure intelligent systems that empower mission success through the seamless integration of human insight and machine capability. With deep roots in Department of Defense (DoD) networks and a commitment to operational excellence, we deliver infrastructure that fuels advanced analytics, AI/ML, and data-driven decision-making at scale. Every project is an opportunity to tackle complexity head-on and build solutions that make a real-world impact. Join INflow and help lead the charge toward a smarter, more connected defense landscape.
 
 
 The mission of this program is science in pursuit of fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to extend healthy life and reduce the burdens of illness and disability. The mission of the program is to provide, coordinate, and manage information technology and to advance computational science. In this role, you will support a Call Center that receives and facilitates over 200,000 calls per year.
 
 
 The Call Center Supervisor will oversee the daily operations of a high-volume inbound call center and provide leadership to a team of call center operators. This role is responsible for ensuring efficient call handling, maintaining service quality standards, and supporting staffing strategies within a fast-paced operational environment.
 
 
 The Supervisor will serve as the first line of leadership for the call center team, ensuring operators are supported, trained, and equipped to provide high-quality customer service while maintaining operational performance standards.
 
 
 At INflow Federal, your work is more than a job - it&rsquo;s a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow is where your expertise can truly make a difference.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Supervise and support a team of call center operators handling inbound calls
 </li>
 <li>
 Assist with staffing coordination and scheduling within a 24/7 call center environment
 </li>
 <li>
 Monitor call center performance and ensure service standards are maintained
 </li>
 <li>
 Provide coaching, mentoring, and performance feedback to team members
 </li>
 <li>
 Support process improvement initiatives and operational best practices
 </li>
 <li>
 Ensure accurate documentation and reporting of call center activities
 </li>
 <li>
 Communicate operational updates and issues to leadership
 </li>
 <li>
 Promote a collaborative team environment and support employee development
 </li>
 <li>
 Ensure operators follow established procedures, call scripts, and escalation protocols
 </li>
 <li>
 Experience working in a 24/7 call center environment
 </li>
 <li>
 Familiarity with enterprise call center platforms such as Avaya or SPOK
 </li>
 <li>
 Experience in healthcare or other high-volume customer support environments
 
 
 
 </li>
 </ul>
 
 
 Required Skills, Education And Clearance
 
 
 
 
 <ul>
 <li>
 8+ years of progressive customer service experience
 </li>
 <li>
 5+ years of experience in a supervisory or team lead role within a call center
 </li>
 <li>
 Experience supporting inbound call operations
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent communication and organizational abilities
 </li>
 <li>
 Bachelor&rsquo;s degree preferred - High school diploma or equivalent may be considered with relevant experience
 </li>
 <li>
 No clearance required to start - Must be able to obtain a Public Trust clearance
 
 
 
 </li>
 </ul>
 
 
 About INflow Federal
 
 
 
 
 Founded in 2013, INflow Federal is a mission-driven small business delivering cutting-edge solutions in Network Modernization, Cybersecurity, and Data Modernization to support Joint Force operations across 20+ states. We&rsquo;re proud to serve customers like the U.S. Navy, Marine Corps, and other federal agencies.
 
 
 Our strength comes from our people&mdash;especially the Veterans who make up over 50% of our workforce. Through our Veteran Outreach Program and employee-first culture, we invest deeply in professional growth, well-being, and innovation.
 
 
 Known for our agility, transparency, and integrity, INflow combines real-world experience with emerging technologies like AI/ML to help our customers lead in a rapidly evolving defense landscape. We empower both our employees and mission partners to stay ahead&mdash;driving smarter, faster, and more secure outcomes.
 
 
 
 
 Citizenship Requirements
 
 
 
 
 <ul>
 <li>
 Please note that INflow Federal is a defense contractor. Pursuant to our government contracts, candidates must be US Citizens to be considered for employment
 
 
 
 </li>
 </ul>
 
 
 Other Notes
 
 
 
 
 <ul>
 <li>
 Some travel may be required: Must have valid driver&rsquo;s license and transportation. This is subject to change at the direction of the customer
 
 
 
 </li>
 </ul>
 Other:
 
 
 <ul>
 <li>
 Candidate must have the ability to lift up to 50 lbs
 
 
 
 </li>
 </ul>
 Must have willingness to perform duties not listed in the job description as required by INflow and our customer.
 
 
 
 Equal Opportunity Employer
 
 
 
 
 Diversity and Inclusion
 
 
 
 INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
 
 This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.
 
 
 
 
 Other Notes
 
 
 
 
 <ul>
 <li>
 Some travel may be required: Must have valid driver&rsquo;s license and transportation. This is subject to change at the direction of the customer
 </li>
 <li>
 If accommodation is needed with your application or the interview process for applicants with disabilities, please contact Human Resources at 703-594-8601
 
 
 
 </li>
 </ul>
 Other:
 
 
 <ul>
 <li>
 Candidate must have the ability to lift up to 50 lbs
 </li>
 <li>
 Must have willingness to perform duties not listed in the job description as required by INflow and our customer
 
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 
 Diversity and Inclusion
 
 
 
 INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
 
 This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Prestige Windows

<div>Company: Premier Home Improvements a family owned and operated provider of hurricane impact windows, doors and roofing products to Homeowners.
Position: Call Center Supervisor - Home Improvements
Required Skills:<ul><li>
Must have experience managing appointment setters in home improvement industry</li></ul>
Experience:<ul><li>
3 years of outbound/inbound phone/call center management experience (Home Improvement experience required)</li><li>
A proven track record in an outbound phone sales environment is a MUST</li></ul>
Responsibilities:<ul><li>
Hire, train, and manage appointment setters.</li></ul>
Position Offers:<ul><li>
Competitive Compensation</li><li>
Career Growth</li><li>
Team Environment</li></ul>
To Apply: 
All applicants must submit their updated resume along with their contact phone number. Once qualified, selected candidates will be contacted for a phone interview. 
#hc228839</div>

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