call centre supervisor

Tayyib Store

<p><b>WALK-IN INTERVIEWS ONLY</b><br/><b>Tuesday 14th April | 1:00 PM to 4:00 PM</b></p><p>We&rsquo;re Hiring &ndash; E-Commerce Team (Male Candidates Only) | Gulberg, Lahore</p><p>Tayyib is expanding its e-commerce home delivery operations and is hiring team members for multiple roles supporting grocery and fresh organic food deliveries across Lahore.</p><p><b>Open Positions:</b></p><ul><li>Call Centre Executive (E-commerce)</li><li>Dispatch Coordinator</li><li>Order Pickers</li><li>Delivery Riders</li></ul><p><b>Primary Responsibilities (Role Dependent):</b></p><ul><li>Manage customer calls and WhatsApp order coordination</li><li>Support daily grocery home delivery operations</li><li>Coordinate with dispatch, riders, and store teams</li><li>Carefully handle and prepare perishable grocery items</li><li>Maintain strong relationships with regular customers</li><li>Deliver a high-end, personalised hospitality-focused service experience</li></ul><p><b>Requirements:</b></p><ul><li>Male candidates only</li><li>Strong communication skills (<b>English required for call centre role</b>)</li><li>Familiarity with Lahore routes (for riders)</li><li>Responsible, organized, and team-oriented attitude</li><li>Ability to work in a fast-paced environment</li><li>Hospitality mindset and customer-first approach</li></ul><p><b>Preferred (Not Mandatory):</b></p><ul><li>Prior Shopify experience</li><li>Grocery or fresh food retail experience</li><li>Experience handling repeat customers and home delivery operations</li></ul><p><b>What We Offer:</b></p><ul><li>Call Centre Salary: Rs. 50,000 &ndash; Rs. 60,000 + incentives</li><li>Competitive packages for other roles</li><li>Supportive team environment</li><li>Challenging and rewarding work</li><li>Opportunity to work with a premium wellness lifestyle brand</li></ul><p><b>Walk-In Interview Details</b></p><p><b>Date:</b> Tuesday, 14th April<br/><b>Time:</b> 1:00 PM to 4:00 PM<br/><b>Location:</b> Tayyib Store Head Office, 1st Floor, 2 E-1 Gulberg 3, Lahore</p><p>Contact: 0315 200 6853 <b>for location only</b> (Mr. Waqas - Admin Manager)</p><p>No prior appointment required. <b>Please bring your CV.</b></p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs40,000.00 - Rs60,000.00 per month</p><p>Application Question(s):</p><ul><li>Walk-in interviews | Tuesday 14th April - 1pm to 4pm</li></ul><p>Location:</p><ul><li>Lahore (Preferred)</li></ul><p>Work Location: In person</p>

Call Centre Executives (Male Candidates Only) | Walk-in interviews

Shangri-La Group

<div>
 <strong>
  Find Your Shangri-La in Shangri-La
  <br/>
  <br/>
 </strong>
 <strong>
  Shangri-La Jeddah
  <br/>
  <br/>
 </strong>
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 <br/>
 <br/>
 <ul>
  <li>
   203 stylish rooms and suites plus 17 luxury serviced apartments.
  </li>
  <li>
   5 restaurants and lounges, including the legendary Shang Palace
  </li>
  <li>
   Convenient for Jeddah&rsquo;s popular landmarks and Red Sea Mall
  </li>
  <li>
   116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 To provides day&hyphen;to&hyphen;day supervision, direction and leadership to all staff in accordance with the objectives, performance and quality standards established by Shangri&hyphen;La Hotels . Ensures that the communication system of the hotel is well maintained and guest communication handled politely and efficiently.
 <br/>
 <br/>
 <strong>
  As Service Manager &ndash; Service Centre, we rely on you to,
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To have complete knowledge of the operational systems at Telephone / Service Centre e.g. Call Centre System / Call Accounting Software.
  </li>
  <li>
   To have complete knowledge of Shangri&hyphen;La&rsquo;s standard operating policies and procedures for the Service Centre.
  </li>
  <li>
   To have complete knowledge of Shangri&hyphen;La&rsquo;s Programmes e.g. GoldenCircle, Guest History, FFP.
  </li>
  <li>
   Supervises the Service Centre operation and work flow to maximize guests&rsquo; satisfaction.
  </li>
  <li>
   Identifies staff training requirements and service improvements areas.
  </li>
  <li>
   Supervises and guides all staff to ensure that hotel&rsquo;s policies and procedures are adhered to.
  </li>
  <li>
   Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback.
  </li>
  <li>
   Creates a positive and highly motivated working environment that promotes and develops teamwork.
  </li>
  <li>
   Ensures that staff are doing their follow up calls to guest to check for satisfaction in a situation where there is a service / facility defect.
  </li>
  <li>
   Ensures all staff have complete knowledge of Emergency Procedures and their roles in an Emergency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Are Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 4 year working experience.
  </li>
  <li>
   Minimum 2 years experience in an international Class Hotel.
  </li>
  <li>
   Able to lead and motivate the team
  </li>
  <li>
   Ability to work flexible hours and shifts.
  </li>
  <li>
   Communicates and writes with fluency in English as well as the Arabic language.
  </li>
  <li>
   Responsible and able to take initiative.
  </li>
  <li>
   Pleasant, friendly, and cheerful attitude.
  </li>
  <li>
   This Position is for Saudi Nationals Only
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A workplace that values your passion and supports self-realization and personal growth.
  </li>
  <li>
   Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
  </li>
  <li>
   Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
  </li>
  <li>
   Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
   <br/>
   <br/>
  </li>
 </ul>
 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 <br/>
 <br/>
 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
 <br/>
 <br/>
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
</div>


Service Manager - Service Centre

Omni Tax Help

<p><b>Omni Tax Help</b> is seeking a high-energy, results-driven Outbound Call Center Supervisor to lead our frontline team of cold call openers. If you thrive in a high-volume environment and know how to optimize a dialer for maximum efficiency, we want to talk to you.</p><p>As our Supervisor, you aren&rsquo;t just sitting in an office; you are on the floor, motivating your team, tweaking scripts, and ensuring our automated dialer systems are humming at peak performance.</p><p><b>Key Responsibilities</b></p><ul><li><b>Daily Team Management:</b> Oversee a dedicated team of cold call openers, ensuring high energy levels and consistent productivity from clock-in to clock-out.</li><li><b>Performance Coaching:</b> Conduct real-time side-by-sides and &quot;whisper&quot; coaching to improve conversion rates and lead quality.</li><li><b>Dialer Administration:</b> Manage campaigns, lead lists, and dispositions within an <b>automated dialer system</b> (e.g., Ytel, Five9, VICIdial, etc.) to maximize talk time and minimize idle periods.</li><li><b>KPI Tracking:</b> Monitor daily metrics (dials, connect rates, transfers, and lead quality) and provide reports to senior management.</li><li><b>Compliance:</b> Ensure all outbound activity aligns with TCPA regulations and company standards.</li><li><b>Culture Building:</b> Foster a competitive yet supportive &quot;sales floor&quot; atmosphere where hitting targets is celebrated.</li></ul><p><b>What You Bring to the Table</b></p><ul><li><b>Dialer Expertise:</b> Prior experience managing automated dialers. You understand pacing ratios, lead recycling, and how to troubleshoot basic connectivity issues.</li><li><b>Leadership Experience:</b> At least 2 years in a supervisory role within an outbound, high-volume cold calling environment (Tax Debt or Financial Services experience is a major plus).</li><li><b>The &quot;Opener&quot; Mindset:</b> You know what it takes to break the ice on a cold call and can teach others how to handle rejection with persistence and professionalism.</li><li><b>Analytical Skills:</b> You can read dialer reports to identify when a lead list is cooling off and pivot strategy accordingly to maintain high transfer volume.</li></ul><p><b>Why Omni Tax Help?</b></p><ul><li>Competitive salary plus performance-based bonuses.</li><li>A fast-moving work environment where your impact is felt immediately.</li><li>Opportunity to grow within a leading firm in the tax relief industry.</li></ul><p><b>How to Apply</b></p><p>If you are a dialer pro who knows how to lead a room, click Apply Now and attach your resume. Please include a brief note highlighting which automated dialer systems you have managed in the past.</p><p>Pay: From $40,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Outbound calling: 2 years (Required)</li></ul><p>Work Location: In person</p>

Outbound Call Center Supervisor

Prateeti Infotech

<p><b>Job Description:</b></p><p>Prateeti Infotech is seeking an experienced <b>Customer Service Supervisor / Call Center Team Lead</b> to join our team. In this role, you will oversee our call center operations, ensuring the highest level of customer satisfaction while effectively managing team performance.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise daily call center activities and manage a team of customer service representatives.</li><li>Train, mentor, and motivate staff to achieve service excellence and performance targets.</li><li>Monitor calls to ensure compliance with quality standards and adherence to procedures.</li><li>Address customer issues and inquiries in a timely and efficient manner.</li><li>Analyze call center metrics and prepare reports to identify areas for improvement.</li><li>Collaborate with management to develop strategies that enhance customer satisfaction.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related field.</li><li>Proven experience in customer service or call center management.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in call center software and Microsoft Office Suite.</li><li>Ability to work in a fast-paced environment and handle high-stress situations.</li></ul><p><b>Salary:</b></p><ul><li>Competitive hourly rate ranging from <b>80</b> <b>-* </b>150<b> </b>QAR*, based on experience and qualifications.</li></ul><p>If you are passionate about customer service and possess strong leadership skills, we invite you to apply for the <b>Customer Service Supervisor / Call Center Team Lead</b> position at Prateeti Infotech.</p><p>نوع الوظيفة: دوام كامل, عقد, دائم</p><p>الراتب المدفوع: QAR٨٠٫١٥&nbsp;لكل ساعة</p><p>موقع العمل: على الطريق</p>

Customer Service Supervisor / Call Center Team Lead

DataPath, Inc.

<p><b>Role Summary</b></p><p>The Contact Center Supervisor is responsible for overseeing daily contact center operations, ensuring service levels, quality standards, compliance requirements, and participant experience expectations are consistently met. This role directly supervises Contact Center Representatives and serves as the primary escalation point for complex participant and employer inquiries.</p><p><b>Key Responsibilities</b></p><ul><li>Supervise on-shore Contact Center Representatives (CSRs) and support day-to-day activities of on-shore and off-shore CSRs handling calls and emails related to HSAs, FSAs, HRAs, COBRA, and other benefit plans.</li><li>Monitor and manage performance metrics including AHT, accuracy, quality scores, call volume, and SLA adherence.</li><li>Conduct call listening, email reviews, and quality audits for coaching, training, and performance management purposes.</li><li>Handle escalated participant and employer issues requiring advanced knowledge or judgment.</li><li>Support workforce planning, scheduling, coverage management, and workload balancing.</li><li>Ensure adherence to scripts, SOPs, HIPAA requirements, and IRS regulations.</li><li>Attend all Product Enhancement review meetings to identify impacts to processes supported by team and make appropriate updates to procedures, workflows, etc.Partner with Training, Product, and Operations leadership to improve processes, tools, and customer experience.</li><li>Serve as back-up to the Client Operations Supervisor</li><li>Other duties as assigned</li></ul><p><b>Required Qualifications</b></p><ul><li>3-5 years of contact center or customer service operations experience.</li><li>Prior supervisory or team lead experience strongly preferred.</li><li>Strong coaching, communication, and documentation skills.</li><li>Comfort working with performance metrics and operational reporting.</li><li>Must be able to pass a background check.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>College coursework or degree in business, healthcare, accounting, or a related field.</li><li>Working knowledge of FSAs, HSAs, HRAs, COBRA, and other pre-tax benefit plans.</li><li>Familiarity with HIPAA compliance and IRS regulations.</li></ul><p>Pay: $50,000.00 - $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>call center supervisor: 3 years (Preferred)</li></ul><p>Work Location: Remote</p>

Contact Center Supervisor

IntellaTriage

<div><p>***<b>Do you want to be a part the team that ensures world class triage to our clients and patients?
</b></p><p><b>***We are looking for exceptional, intelligent, and quality centered call center shift supervisor who wants to oversee all aspects of operations management and care for each and every patient encounter on a shift!</b></p><p></p><p><b>
***If this describes you, apply now to join our team!</b></p><p></p><p><b>
Shift times</b>
</p><p></p><ul><li>10 hour shifts</li><li>
10p-8a CST</li><li>
Days: rotation of 4 days on and then 4 days off</li></ul><p></p><p><b>
Overview:</b></p><p><br>
This is a fantastic opportunity to be a key influencer in a rapidly growing, patient-focused business. We are actively recruiting a talented Contact Center Shift Supervisor to join our team of energetic, compassionate professionals. We are seeking someone with a passion for customer service, process improvement, and a desire to help improve the lives of our nursing staff through supportive and effective shift management. The Contact Center Shift Supervisor will provide direct support to the front-line staff fielding calls and ensure that the right people are in the right place at the right time. The role reports to the Director of Clinical Operations. This is a full-time, hourly remote position.
</p><p>IntellaTriage&rsquo;s mission is to act as an extension of each client by using a tailored approach to deliver compassionate, around-the-clock care through the clinical expertise of our virtual Registered Nurses. Bottom line &ndash; we want to ensure our providers&rsquo; patients can receive the care they need any time, any place. IntellaTriage acts as a triple threat after-hours by ensuring all stakeholders&rsquo; benefit. We provide our customers&rsquo; patients with the comforting and medically appropriate guidance they need during the most trying times. We help our customers&rsquo; nurses reduce their workload and improve overall job satisfaction by reducing burnout. We improve our customers&rsquo; bottom line by reducing overall cost to deliver after-hours care.</p><p></p><p><b>
What you&rsquo;ll do:</b></p><p>
The Contact Center Shift Supervisor will be responsible for managing day to day operational performance of the business and be able to effectively manage agent performance and customer service. Provide motivation and timely communication to a team of 50+ nurses that are on shift to ensure service levels are met and protocols are known.</p><p></p><ul><li>
Actively monitor all Triage and Nurse Advice Line teams to ensure they are meeting operational metrics.</li><li>
Assign and manage phone queues to appropriate agents at the beginning of each shift.</li><li>
Manage and post the assignment sheet for weekday shifts. Ensure updates are made appropriately and logged correctly as changes occur.</li><li>
Manage staffing during the shift to include reassigning queues to manage call flow, finding replacements for call offs, and managing breaks.
</li><li>Operate as the first point of contact for any issues during your assigned shift and escalate as appropriate to the Administrator on Call and IT Support.
</li><li>Assist with and monitor phone training and staff back-up shifts ensuring completion of evaluation forms.
</li><li>Properly maintain the incident log with staff issues, client complaints, and IT issues.
</li><li>Manage all shift communication to ensure the clinical operations team is aware of changes and monitor the team chats to make sure questions are being resolved timely.
</li><li>Assist in scheduling all off-phone activities such as offline-work, team meetings, coaching, training, etc.</li><li>
Work closely with the clinical operations team to analyze and help improve their delivery processes by communicating business impacting trends.</li><li>
Monitor real-time adherence and schedule conformance for team members to maintain alignment to demand.</li><li>
Participate in triaging ACD related outages by providing contact center information for any events and following up with impact analysis.</li></ul><br>
<b>
Requirements</b><p><br>
Qualifications</p><ul>
<li>Bachelor&rsquo;s Degree preferred.</li>
<li>Requires a minimum of 2 years of call center experience.</li>
<li>Previous management experience preferred.</li>
<li>Above average written and oral communication skills</li>
<li>The ability to work day, night, weekend, and holiday shifts</li>
<li>Working knowledge of Windows, Excel, Word, and other Microsoft business applications</li>
<li>Experience with RingCentral preferred.
</li></ul><p><b>Your Traits &amp; Characteristics</b></p>
<ul><li>You are passionate about excellence in the delivery and consistency of patient care.
</li><li>You are organized and detail oriented.
</li><li>You are able to apply critical thinking to develop options and consider impacts and demonstrate business expertise.</li>
<li>You embrace accountability for excellent customer service by acting quickly and decisively without direct on shift supervision.</li>
<li>You foster teamwork and motivate others to perform at a high level.</li>
<li>You do what is right every time and without question</li><br>
</ul><br>
<br>
<br>
<b>Benefits</b><p><br>
The Remote Contact Center Supervisor position is paid at a rate of $30 per hour. . All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.</p></div>

Call Center Shift Supervisor (Remote) OVN

The University of Michigan

<p></p><div><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2><p>
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.</p><h2 class="jobSectionHeader"><b>
Who We Are</b></h2><p>
Michigan Medicine is one of the largest hospitals in Michigan and a premier academic medical center made up of:</p><ul><li>
U-M Health System</li><li>
University of Michigan Medical School and its University of Michigan Medical Group practice</li><li>
One of the nation?s largest biomedical research communities</li><li>
Michigan Health Corp. the legal entity that allows the Health System to enter into partnerships, affiliations, joint ventures and other business activities</li></ul><h2 class="jobSectionHeader"><b>
Mission Statement</b></h2><p>
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.</p><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><p><b>
Job Summary / Responsibilities</b></p><p>
The Contact Center Supervisor will lead a team of Contact Center Representatives whose focus is on ensuring high patient satisfaction, access to care and best in class service. Directly responsible for the performance management of Contact Center Representatives. Manage and evaluate the activities and day to day responsibilities of the Contact Center Representatives receiving incoming phone calls as well as facilitating outbound and off phone work. The supervisor will evaluate, plan and schedule staffing levels and workflow/activities to achieve expected call and outbound volumes. The Supervisor is responsible for tracking and reporting on team?s performance including attendance patterns. The supervisor is responsible for understanding call Quality Monitoring (QA) to ensure quality standards and key performance indicators. In addition, the supervisor coordinates training for Contact Center Representatives, including orientation, customer service training and ongoing coaching sessions. Assign, monitor and review progress and accuracy of work of Contact Center Representatives. Directs efforts and provides technical guidance on the use of call center technology. Serve as an escalation point for handling complaints and grievances, including interceding on incoming calls with difficult customers.</p><p>
Responsible for interviewing, hiring, salary changes, performance coaching, planning and evaluation, disciplinary actions, termination, completion of annual performance evaluations, and development of all subordinate staff either directly or overseeing additional assistance. Evaluate and coordinate workflow/activities to achieve expectations, monitor call center data and manage to goals for new patient access, service level, abandon rate, etc. Monitor calls/activities as necessary to ensure that performance standards are being met. Assign, monitor, and review progress and accuracy of work, direct efforts and provide technical guidance on more complex issues.</p><h2 class="jobSectionHeader"><b>
Responsibilities*</b></h2><ul><li>
 Provide direct supervision of Contact Center Representatives.</li><li>
 Ensure adherence to policies for attendance and other Standard Practice Guidelines (SPG).</li><li>
 Prepare weekly/monthly performance reports. Report and share with management team and Contact Center staff on a weekly basis; utilizing data to assist in recognition, coaching, mentoring and goal setting.</li><li>
Provide coaching, mentorship, and development opportunities to direct reports</li><li>
Assist in the identification and resolution of operating problems related to calls, scheduling, and process implementation.</li><li>
Conduct formal on-the-job and ongoing training for Contact Center staff; create a staffing plan conducive to meeting training needs.</li><li>
Approve time off/vacation requests; create a coverage plan for absences.</li><li>
 Approve payroll time.</li><li>
Work with Contact Center Sr. Rep(s) to update and maintain Contact Center training material.</li><li>
 Monitor Contact Center work for accuracy and quality assurance and provide feedback, coaching, and mentoring.</li><li>
Complete annual performance reviews for direct reports</li><li>
Act as liaison between Contact Center staff and others within the clinic or health center. Work directly with faculty, APPs, and nursing staff to resolve scheduling and Contact Center issues.</li><li>
Demonstrate excellent work ethic and customer service, acting as a role model in all areas of Contact Center operations.</li><li>
Help to oversee and monitor day to day call center operations and processes for customer. satisfaction, efficiency, and target achievements: 80% service level, 5% or less abandonment rate.</li><li>
Communicate with all staff at weekly/monthly meetings to reach department goals, resolve issues and institutional priorities or changes.</li><li>
 Foster positive communication among all staff.</li><li>
Lead the staff in the ongoing Lean in Daily Work Model quality improvement initiatives, working to make continuous improvement to Contact Center performance metrics.</li><li>
Maintain administrative confidentiality in all matters.</li><li>
 Other duties as assigned.</li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications*</b></h2><ul><li>
Associate Degree or equivalent combination of education and experience within an ambulatory care setting.</li><li>
Individual must exhibit strong leadership skills, possess a professional and positive image when interacting with patients, faculty, and staff. They must also adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and communication skills; and demonstrated ability to interact with a diverse population and effectively manage and lead staff.</li><li>
Candidates must be able to work effectively with a multidisciplinary team, handling multiple responsibilities in a fast-paced environment. In addition, candidate must demonstrate flexible and creative problem-solving skills, proficient computer and keyboarding skills, and excellent attendance.</li><li>
Proficient communication skills and results-orientated work approach.</li></ul><h2 class="jobSectionHeader"><b>
Desired Qualifications*</b></h2><ul><li>
Experience with EPIC (electronic medical report).</li><li>
Knowledge of University policies and procedures.</li><li>
Experience leading teams and team building.</li></ul><h2 class="jobSectionHeader"><b>
Why Join Michigan Medicine?</b></h2><p>
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.</p><p><b>
What Benefits can you Look Forward to?</b></p><ul><li>
Excellent medical, dental and vision coverage effective on your very first day</li><li>
Flexible spending accounts</li><li>
Prescription Drug Plan</li><li>
Mental and emotional health programs</li><li>
Child Care Resources</li><li>
Life Insurance</li><li>
Legal Services Plan</li><li>
2:1 Match on retirement savings</li></ul><p><b>
Another reason to Go Blue!</b></p><ul><li>
Nationally Recognized for work/life effectiveness by WorldatWork</li><li>
Top 5 employer in Michigan by Crains Detroit Business</li><li>
Forbes #1 Best Employer in Michigan</li><li>
Ranked #11 in the US and best in Michigan Best Hospitals rankings for 2020-21</li><li>
Five medical specialties ranked in the nations top 10 and was ranked No. 1 in the state of Michigan.</li><li>
Michigan Medicine ranked #15 in Newsweek's World's Best Hospitals rankings</li></ul><h2 class="jobSectionHeader"><b>
Modes of Work</b></h2><p>
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.</p><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p><b>
Reporting Relationship</b></p><p>
This position will report to Contact Center Manager within the University of Michigan Medicine Medical Group (UMMG) and will also receive direction from the Director of the Contact Center.</p><h2 class="jobSectionHeader"><b>
Background Screening</b></h2><p>
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.</p><h2 class="jobSectionHeader"><b>
Background Screening</b></h2><p>
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.</p><h2 class="jobSectionHeader"><b>
Application Deadline</b></h2><p>
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.</p><h2 class="jobSectionHeader"><b>
U-M EEO Statement</b></h2><p>
The University of Michigan is an equal employment opportunity employer.</p></div></div></div><p></p>
<br><div><div><h3 class="jobSectionHeader"><b>Job Opening ID</b></h3>
<div><p>277243</p>
</div></div><div><h3 class="jobSectionHeader"><b>Working Title</b></h3>
<div><p>Contact Center Supervisor - Intermediate</p>
</div></div><div><h3 class="jobSectionHeader"><b>Job Title</b></h3>
<div><p>Call Center Inter Supr Inbound</p>
</div></div><div><h3 class="jobSectionHeader"><b>Work Location</b></h3>
<div><p>Michigan Medicine - Ann Arbor</p>
</div></div><p>Ann Arbor, MI</p>
<div><h3 class="jobSectionHeader"><b>Modes of Work</b></h3>
<div><p>Hybrid
</p></div></div><div><h3 class="jobSectionHeader"><b>Full/Part Time</b></h3>
<div><p>Full-Time</p>
</div></div><div><h3 class="jobSectionHeader"><b>Regular/Temporary</b></h3>
<div><p>Regular</p>
</div></div><div><h3 class="jobSectionHeader"><b>FLSA Status</b></h3>
<div><p>Exempt</p>
</div></div><div><h3 class="jobSectionHeader"><b>Organizational Group</b></h3>
<div><p>Um Hospital</p>
</div></div><div><h3 class="jobSectionHeader"><b>Department</b></h3>
<div><p>MM ACS Contact Center Central</p>
</div></div><div><h3 class="jobSectionHeader"><b>Posting Begin/End Date</b></h3>
<div><p>5/08/2026 - 5/15/2026</p>
</div></div><div><h3 class="jobSectionHeader"><b>Career Interest</b></h3>
<div><p>Administration</p></div></div></div>

Contact Center Supervisor - Intermediate

Search 10000+ Call centre supervisor jobs near you this May. New roles added regularly across leading industries. Apply today.