call centre supervisor

NOBLE SERVICE

Call Centre Supervisor (Arabic &amp; English Speaking)Position SummaryThe Call Centre Supervisor is responsible for overseeing daily operations of the call centre, ensuring excellent customer service delivery, and managing a team of agents. The role requires fluency in both Arabic and English to effectively handle clients, employees, and reports in a bilingual environment.Key ResponsibilitiesSupervise and monitor call centre agents to ensure adherence to performance standards and company policies.Handle escalated customer queries and complaints in both Arabic and English.Train, coach, and motivate team members to achieve KPIs and service quality.Prepare daily, weekly, and monthly reports on team performance.Develop work schedules and manage staffing levels to ensure smooth operations.Conduct regular team meetings to provide feedback, updates, and new procedures.Ensure compliance with company guidelines and client requirements.Support continuous improvement by identifying process gaps and recommending solutions.Qualifications &amp; SkillsBachelor&rsquo;s degree in Business Administration, Communications, or related field (preferred).Proven experience in call centre supervision or team leadership role.Excellent communication skills in Arabic and English (written and spoken).Strong problem-solving, conflict resolution, and decision-making skills.Ability to manage performance and motivate a multicultural team.Proficiency in call centre software, reporting tools, and MS Office.Ability to work under pressure and meet targets.CompetenciesCustomer service orientation.Leadership and team management.Bilingual communication (Arabic &amp; English).Analytical and reporting skills.Adaptability and time management.Job Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per month

Call Centre Supervisor (Arabic & English Speaking)

Telemarketing

Looking for the position of Fresh &amp; Experienced International Caller in a similar field giving the services of outbound calls for our US clientsRequirments:&middot; Fluent English is required only.&middot; Hardworking &amp; punctual.<ul><li>Maintain customer records and update the CRM system</li><li>Resolve customer issues efficiently and escalate complex cases when needed</li><li>Meet performance targets such as call quality, customer satisfaction, and productivity metrics</li><li>Adhere to company policies and international customer service standards</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li></ul>&middot; Matriculation/Intermediate/ fresh candidates are encouraged to apply.Intermediate or Bachelors.Fixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul>Work Location: In person

Call Centre Supervisor / CSR / Evening Shifts / Part & Full - Time

CLINICA SABAH

Position: Call Center Supervisor Medical Sector (Hospitals &amp; Clinics Experience Required) Location: Clinica Sabah Group &ndash; DubaiJob Description:Clinica Sabah Group is seeking an experienced Call Center Supervisor to oversee daily call center operations within a medical environment (clinics or hospitals). The ideal candidate must have previous experience in healthcare call centers and be able to lead a team, coordinate appointments efficiently, and ensure excellent patient service.Requirements:<ul><li>Supervise and support the call center team&rsquo;s daily activities.</li><li>Oversee appointment bookings and coordinate with internal medical departments.</li><li>Ensure professional and timely responses to patient inquiries.</li><li>Monitor call quality and adherence to healthcare privacy standards.</li><li>Train new team members and conduct regular performance evaluations.</li><li>Handle escalated calls and resolve patient issues professionally.</li><li>Prepare performance reports and analyze call data for improvements.</li></ul>Requirements:<ul><li>2&ndash;3 years of experience supervising a call center within a hospital or clinic.</li><li>Strong knowledge of appointment scheduling and patient handling systems.</li><li>Fluency in Arabic and English (spoken and written).</li><li>Proficiency with call center and healthcare software (e.g., CRM, HIS).</li><li>Strong leadership, communication, and problem-solving skills.</li></ul>Benefits:<ul><li>Competitive monthly salary.</li><li>Medical insurance.</li><li>Paid annual leave.</li><li>Professional work environment with growth opportunities.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED7,000.00 per monthEducation:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Call Center Supervisor &ndash; Medical: 2 years (Required)</li></ul>Language:<ul><li> English fluently (Required)</li></ul>

Call Center Supervisor

Safa Worldwide Private Limited

Job DescriptionPosition Title: International Sales Representatives Location: DHA Phase 6, Karachi | Full-Time | Office-BasedAre you proficient in English and passionate about delivering excellent customer service? Become a part of our energetic team as a Customer Sales Representative, assisting our existing UK-based clientele. This is a fixed daytime role. No rotational or night shifts, unlike most call centers. Enjoy consistency and purpose in your work!Ideal Candidate Profile:<ul><li>Excellent command of English with a clear or neutral accent (essential)</li><li>3+ years of experience in international sales</li><li>Can do and eager to earn attitude.</li><li>Reliability and time punctuality from interview to daily work signins.</li><li>Independent in terms of decision making and capable of managing transport to DHA Phase 6 chota shahbaz commercial. (Preference would be given to people who are living closeby DHA, Clifton, saddar, shahrah e faisal, pechs etc)</li><li>Ability to get along with work mates.</li></ul>What We Offer:<ul><li>Attractive Salary Package: PKR 65,000 &ndash; 100,000 (for experienced professionals)</li><li>Performance-based incentives</li><li>Career growth and skill-building opportunities</li><li>Monthly performance evaluations</li><li>A collaborative and friendly workplace culture</li></ul>Working Hours:<ul><li>Monday to Friday: 2:00 PM &ndash; 11:00 PM</li><li>Saturday: 2:00 PM &ndash; 8:00 PM (Half-day)</li></ul>Location: DHA Phase 6, Karachi Job Type: Full-Time | Office-BasedCompensation: Rs 65,000.00 &ndash; Rs 100,000.00 per monthLocation Requirement: Karachi (Mandatory)Job Type: Full-timePay: Rs65,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Please brifly mention your international sales experience ( mention campaign and call centre name)</li><li>Your residential area?</li><li>Can you manager transport to DHA phase 6 chota shahbaz commercial?</li><li>Age?</li><li>Employed or unemployed? (if employed, duration of notice period?)</li><li>Basic salary expectations?</li><li>Can you work 2pm-11pm Mon-fri and 2pm-8pm on Sat? We have 6 working days.</li></ul>Work Location: In person

Call Centre Day Shift, No Nights!

Sigma System Syndicate

Job Summary:The Call Center Team Lead/Supervisor is responsible for managing, coaching, and motivating a team of customer service representatives to deliver exceptional service and achieve performance targets. The role involves monitoring daily operations, ensuring adherence to processes, handling escalations, and driving continuous improvement in customer experience and team efficiency.Key Responsibilities:Team Management &amp; Supervision<ul><li>Lead, supervise, and support a team of call center agents.</li><li>Monitor team performance and provide regular feedback, coaching, and mentoring.</li><li>Schedule shifts, manage attendance, and ensure staffing adequacy.</li></ul>Performance Monitoring<ul><li>Track KPIs such as call quality, AHT (Average Handling Time), CSAT (Customer Satisfaction), and SLA adherence.</li><li>Conduct call audits and performance evaluations.</li><li>Prepare daily/weekly/monthly performance reports.</li></ul>Customer Service Excellence<ul><li>Handle escalated customer calls and resolve issues effectively.</li><li>Ensure agents maintain professionalism, empathy, and adherence to company standards.</li><li>Identify process gaps and recommend solutions for better customer experience.</li></ul>Training &amp; Development<ul><li>Conduct regular training and refresher sessions for agents.</li><li>Support new hires in onboarding and skill development.</li><li>Promote a positive work environment that motivates the team.</li></ul>Operations &amp; Compliance<ul><li>Ensure adherence to company policies, call scripts, and quality standards.</li><li>Coordinate with other departments to resolve customer issues.</li><li>Maintain compliance with data protection and regulatory requirements.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent work experience.</li><li>2&ndash;4 years of experience in a call center environment, with at least 1&ndash;2 years in a supervisory/team lead role.</li><li>Strong leadership, coaching, and team management skills.</li><li>Excellent communication, problem-solving, and conflict resolution abilities.</li><li>Proficiency in call center software/CRM tools and MS Office.</li><li>Ability to work under pressure, multitask, and meet targets.</li><li>Knowledge of call center KPIs and operational metrics.</li></ul>Key Competencies:<ul><li>Leadership &amp; People Management</li><li>Customer-Centric Mindset</li><li>Analytical &amp; Reporting Skills</li><li>Time Management &amp; Prioritization</li><li>Adaptability &amp; Continuous Improvement</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

TEAM LEAD / SUPERVISOR - CALL CENTER

Dream Wise Properties

Job Title: Call Center Agent &ndash; Real EstateJob Description:We are looking for motivated Call Center Agents to join our real estate team. The role focuses on making outbound calls to property owners, landlords, and developers to gather information on available units in the market.Responsibilities:<ul><li>Make outbound calls to landlords, property owners, and developers to verify unit availability</li></ul><ul><li>Collect and update property details into the company database/CRM</li></ul><ul><li>Share updated availability lists with the sales team</li></ul><ul><li>Maintain strong professional relationships with property contacts</li></ul><ul><li>Meet daily and weekly call targets</li></ul>Requirements:<ul><li>Previous call center or telemarketing experience (real estate experience is an advantage)</li></ul><ul><li>Excellent communication skills in English and Arabic (another language is a plus)</li></ul><ul><li>Strong telephone etiquette and negotiation skills</li></ul><ul><li>Basic computer and CRM knowledge</li></ul><ul><li>Candidate must hold a valid UAE visa</li></ul>Benefits:<ul><li>Salary: AED 2,500&ndash;4,000 + monthly incentives (depending on experience)</li></ul><ul><li>Annual leave &amp; other benefits as per UAE Labor Law</li></ul><ul><li>Growth opportunities in the real estate sector</li></ul>Location: Abu Dhabi, UAEJob Type: Full-timePay: From AED2,500.00 per month

Blackstone Global Resource ltd

Job Title: Call Center ExecutiveLocation: DHA Phase 4, LahoreWorking Hours: 1:00 PM to 10:00 PMAre you a dynamic and articulate communicator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and possess excellent problem-solving skills? If so, we have the perfect opportunity for you! We are seeking a highly skilled and motivated Call Center Executive to join our team at our DHA Phase 4, Lahore location.Key Responsibilities:Customer Engagement:- Handle inbound and outbound calls with professionalism and enthusiasm.- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.Communication Skills:- Possess exceptional verbal and written communication skills.- Maintain a positive and empathetic attitude towards customers.Problem Resolution:- Identify and assess customers' needs to achieve prompt resolution.- Collaborate with team members and other departments to resolve complex issues.Product Knowledge:- Stay up-to-date with product knowledge to effectively assist customers.- Provide accurate and detailed information about products and services.Adaptability:- Adapt to changes in procedures and policies in a dynamic work environment.- Embrace feedback for continuous improvement.Documentation:- Maintain accurate records of customer interactions and transactions.- Update customer information in the database.Qualifications:- High school diploma or equivalent; college degree preferred.- Proven experience in a customer service or call center role.- Excellent communication skills in English.- Ability to handle high call volumes with efficiency.- Strong problem-solving and multitasking abilities.- Proficient in using call center software and Microsoft Office Suite.Working Environment:- Modern and vibrant workspace located in DHA Phase 4, Lahore.- Opportunities for professional development and career growth.- Supportive and collaborative team environment.We look forward to welcoming you to our dynamic team!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

UK Call Center Executive (DHA - 1pm to 10pm)

Search 10000+ Call centre supervisor jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 call centre supervisor jobs NEAR_ME

Call Centre Supervisor (Arabic & English Speaking)

Call Centre Supervisor / CSR / Evening Shifts / Part & Full - Time

Call Center Supervisor

Call Centre Day Shift, No Nights!

TEAM LEAD / SUPERVISOR - CALL CENTER

Call Center Supervisor

UK Call Center Executive (DHA - 1pm to 10pm)