call dispatcher

AMERICAN AMBULANCE

<div>Position Summary: The primary job responsibilities of the Call takers are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities. They handle all incoming calls (receives and prioritizes) in a swift and proper manner through the use of Communications Center systems while determining the appropriate initial level of service. In addition, a call taker will make phone calls to update, add to, inform and facilitate American Ambulance customers. 


Essential Functions:

The Dispatcher may be assigned one or more duties. These duties include, but are not limited to, the following:
<ul>
<li>Receive and prioritizes all incoming telephone calls.</li>
<li>Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel.</li>
<li>Efficiently communicate incoming information accordingly in a timely manner.</li>
<li>Demonstrates the ability to make accurate moment to moment decision making in regard to priority and communications.</li>
<li>Effectively triages all in-coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties. Training will be provided for employees.</li>
<li>Obtains required information from party requesting medical transport (as set forth by communications manager).</li>
<li>Maintains professional telecommunication contact with field units and other agencies comprising emergency service network to communicate activities of personnel, enlist services of other protective agencies, or provide alternative directions to on scene personnel; demonstrates ability to effectively use paging system, Nextel&rsquo;s, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager as appropriate.</li>
<li>Participate in training programs as required.</li>
<li>Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors.</li>
<li>Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry.</li>
<li>Data verification as directed by the Operations Supervisor</li>
<li>Obtain and relay phone messages for Company Administrative personnel</li>
<li>Identify potential issues as they relate to daily call volume.</li>
<li>Understand payor matrix and it&rsquo;s relation to covered services and level of services.</li></ul> 


Additional Duties:

The Call taker may be assigned one of more additional duties. These duties include, but are not limited to, the following:
<ul>
<li>Attends all communication meetings.</li>
<li>Constantly maintain a positive, professional, and courteous demeanor towards all American Ambulance customers, patients, and personnel.</li>
<li>Assist with providing information for investigations of incidents as required.</li>
<li>Perform other job related duties as assigned by Communications Supervisor or Communications Manager.</li></ul> 


Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:
<ul>
<li>Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.</li>
<li>Must have computer competency including proficiency with Microsoft Suite, and understanding of database programs.</li>
<li>Typing 40 wpm (minimum).</li>
<li>Must have the ability to consistently deliver outstanding customer service to all internal and external customers.</li>
<li>Highly dependable and ability to meet internal deadlines consistently.</li>
<li>Strong organization skills and attentiveness to detail.</li>
<li>Flexible and adaptable, willing and able to adjust to rapidly changing priorities.</li>
<li>Must have the ability to work independently as well as in groups.</li>
<li>Ability to maintain a professional manner and appearance at all times.</li>
<li>Knowledge of the Central Florida area and the outlining counties (Osceola &amp; Polk) preferred.</li>
<li>Must have the ability to distinguish color differences as the CAD computer uses multiple colors to distinguish the status of ambulances.</li>
<li>Have no non-correctable deficiency in normal vision.</li>
<li>Be able to function in a high stress environment where the work goes from minimal to overload within moments.</li>
<li>Have no hearing impairment that would interfere with using a normal telephone and/or working a radio channel simultaneously.</li>
<li>Must have a mature, courteous, and decisive nature in order to provide maximum customer service under stressful conditions.</li>
</ul>
Experience preferred but not required. 


Education Requirements:
The individual in this position must possess the following education requirements:
<ul>
<li>High school diploma or general education degree (GED).</li>
</ul>
Physical Requirements:

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/ or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Occasionally: Must have the ability to lift, carry and balance up to 15 pounds.

Frequently: Good manual dexterity, typing wpm 40, with the ability to perform all tasks related to the position of Dispatcher.

Constantly: Ability to sit and stand for extended periods of time, possess hand-eye-foot coordination and color recognition. 


Equipment Operated:

The individual in this position must be familiar with using the following equipment to perform the essential functions of this job.

Occasionally: Fax machine, copy machine, hole-punch, calculator.

Frequently: Printer, telephone, clock.

Constantly: Computer 


Environmental Conditions:

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock.

The noise level in the work environment is moderate to loud. 


The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. American Ambulance reserves the right to modify job descriptions, policies or any other procedural documents at any time, for any reason without prior notice. 


American Ambulance Central Florida is a Federal Contractor.

American Ambulance Central Florida encourages disabled and non-disabled veterans to apply.</div>

Call Taker / Dispatcher

Xanitos

<div>Xanitos, Inc. Is a management company that provides hospital housekeeping, patient transport, central laundries services, and patient observation services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top-quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCHAPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced cost.

Xanitos is hiring Full- Time Environmental Services Call Center Dispatcher for 1st Shift at Memorial Hermann- Texas Medical Center in Houston, TX.
<ul>
<li>Immediate Offers will be Extended for Qualified Candidates!</li>
<li>Hourly Pay Rate $15.00</li>
<li>First Shift</li>
<li>Rotational weekends and Holidays</li>
</ul>
Directs the activity of the discharge bed cleaning function, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations.

 Essential Duties and Responsibilities include the following. Other duties may be assigned.
<ul>
<li>Demonstrates and promotes Xanitos culture, values, and management philosophy in conjunction with the facility.</li>
<li>Proactive in the achievement of the departmental goals and objectives.</li>
<li>Exhibits excellent telephone etiquette and listening skills.</li>
<li>Maintains a safe, healthy, orderly and pleasant work environment for staff.</li>
<li>Understands and applies knowledge of housekeeping concepts and infection control practices.</li>
<li>Understands and is able to determine, explain and develop dispatcher logic and housekeepers&rsquo; activities.</li>
<li>Directs the activity of the discharge bed cleaning function, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations.</li>
<li>Ensures requests have been completed in an efficient and timely manner according to current departmental standards and priorities.</li>
<li>Functions as a liaison between Environmental Services and other departments.</li>
<li>Develops and promotes positive effective customer service relations with departmental staff, and all hospital employees; ensures accurate and timely dispatch of discharge bed requests; ensures maximum staff productivity.</li>
<li>Resolves problems related to or associated with patient through-put; recommends and participates in the solution of on-going problems or trends.</li>
<li>Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy and a team spirit. Is reliable and trustworthy.</li>
</ul>
 Job Qualifications:
<ul>
<li>Experience in the janitorial industry a plus</li>
<li>Medical cleaning a plus</li>
<li>Post-Offer Medical, Background Screening and Drug Test required</li>
<li>High school diploma or general education degree (GED); or equivalent required.</li>
</ul>
Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Ability to work in a standing position for long periods of time. Requires frequent lifting, carrying, pushing, pulling of up to 50 lbs. 

Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses. Possible exposure to chemicals requiring special clothing or safety equipment. 

Work Environment: 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually quiet. 

Benefits: 

Xanitos understands the importance of you, and your family&rsquo;s health and wellbeing, as well as your financial future. With that in mind, we take pride in the variety of benefit plans that are available for our employees. Please note, plans vary by location and are subject to eligibility and work hour requirements in accordance with company policy and state laws. Plans may include:
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life, accident, and disability insurance</li>
<li>401K Retirement Plans</li>
<li>Employee assistance program (EAP)</li>
<li>Employee wellness program</li>
<li>Shoes for crew reimbursement</li>
<li>Paid Time off including vacation, sick, holidays, bereavement, and jury duty.</li>
<li>Employee discounts to theme parks, theaters, sporting event, movies, and more.</li></ul> 


#LI-DNI</div>

EVS Call Center Dispatcher

Software House

WE ARE HIRING: DISPATCHERAAA Digitals | Main Gulberg, LahoreAAA Digitals is a fast-growing digital services &amp; logistics company. Join our team and help keep our fleet running like clockwork!Position: DispatcherSalary: Up to PKR 100,000 / month + Performance BonusesShifts:- Dispatcher: 5 PM &ndash; 2 AM- Sales: 6 PM &ndash; 3 AMLocation: Main Gulberg, LahoreExperience: 6 months &ndash; 1 yearKey Responsibilities:Dispatch &amp; SchedulingLive Fleet TrackingDocumentation &amp; ReportingProblem Solving &amp; CoordinationEnsure Compliance with SOPsRequirements:- 6 months &ndash; 1 yr as dispatcher, fleet coordinator, or call center agent- Intermediate / Bachelor&rsquo;s preferred- Strong Urdu &amp; English communication- MS Excel, Google Sheets, CRM tools- Can multitask &amp; stay calm under pressureTo Apply:Send your CV to aqsaqaiser860@gmail.comPay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

dispatcher

Redkey Express

<div>
 
 
 
 
 Transportation Dispatcher
 
 
 
 
 
 
 
 
 
 Starting Pay:
 
 $55,000+ annually (based on experience)
 
 &nbsp;
 
 Location:
 
 Mason, OH
 
 &nbsp;
 
 Company:
 
 Redkey Express
 
 &nbsp;
 
 Position Type:
 
 Full-Time
 
 
 
 
 
 
 
 What You Get
 
 
 
 
 
 
 
 
 
 ✅
 
 Starting salary of
 
 $55,000+ based on experience
 
 
 
 ✅
 
 Stable full-time position with advancement opportunities
 
 
 ✅
 
 Friendly, team-oriented, family-style work environment
 
 
 ✅
 
 Leadership that listens and supports your success
 
 
 ✅
 
 Comprehensive benefits package including:
 
 
 
 Health insurance
 
 Dental insurance
 
 Vision insurance
 
 Paid Time Off (PTO / vacation days)
 
 Paid holidays
 
 401(k) retirement plan
 
 
 
 
 
 &nbsp;
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 The Transportation Dispatcher plays a vital role in coordinating
 
 freight, expedited and LTL.
 
 You will manage driver communication, scheduling, routing, and customer updates to ensure safe, efficient, and on-time service. This is a fast-paced position that requires strong problem-solving skills and a team-first mindset.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Plan, schedule, and dispatch freight, expedited and LTL.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Understanding Route Timing and Efficiency&nbsp;&nbsp;
 
 
 
 
 </li>
 <li>
 
 
 
 
 Communicate with drivers to provide support, direction, and updates.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Track loads in real time and proactively address delays or issues.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Provide accurate and timely status updates to customers. Awareness of customer impact (late pickups/missed stops/etc.)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Provide timely management updates and daily metrics.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Monitor DOT/HOS compliance, driver logs, and safety requirements.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Utilize CXT dispatch software and maintain accurate data entry.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Utilize CXT to manage communication with customers, drivers and management.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Handling breakdown and delays.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Collaborate with operations, customer service, and warehouse teams.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Participate in weekend, after-hours, or on-call coverage as needed.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Promote a positive, respectful, and team-oriented workplace culture.
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 
 
 
 
 2+ years of Dispatching experience utilizing CXT (freight, expedited and LTL)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Strong understanding of routing and DOT/HOS regulations
 
 
 
 
 </li>
 <li>
 
 
 
 
 Excellent communication and customer service skills
 
 
 
 
 </li>
 <li>
 
 
 
 
 Ability to multitask and remain calm under pressure
 
 
 
 
 </li>
 <li>
 
 
 
 
 Proficiency with dispatch/CXT software and technology
 
 
 
 
 </li>
 <li>
 
 
 
 
 Strong decision-making and problem-solving skills
 
 
 
 
 </li>
 <li>
 
 
 
 
 Team-focused attitude with a professional, friendly demeanor
 
 
 
 
 </li>
 <li>
 
 
 
 
 Flexible availability for after-hours/on-call needs
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Why Join Redkey Express?
 
 
 
 
 
 
 
 
 At Redkey Express, you&rsquo;re more than just a dispatcher&mdash;you&rsquo;re an essential part of our success. We value collaboration, integrity, and doing things the right way. If you&rsquo;re an experienced dispatcher who enjoys working with a supportive team and making an impact every day, this is the place for you.
 
 
 
 
 &nbsp;
</div>

Dispatcher

Brookside Mechanical Inc.

<div>Take the next step in your administrative career and become a crucial part of a thriving HVAC business by joining Brookside Mechanical Inc. as a full-time CSR / Dispatcher! We need an attentive and organized problem solver to keep our customers happy and our office productive.
When you join us in Manchester, NH, you earn $22.00 - $28.00/hour and receive fantastic benefits and perks like:<ul><li>
Bonus structure</li><li>
Health, dental, and vision insurance</li><li>
Paid holidays</li><li>
A 401(k)</li><li>
Growth opportunities</li><li>
Mentor/apprentice program</li><li>
Employee assistance program</li><li>
Company parties</li><li>
Flexible schedules</li></ul>
Plus, we offer a monthly team lunch, and random employee giveaways! We love what we do, and we need a dedicated person to support us in our mission. If you're the one, apply today! 
QUALIFICATIONS<ul><li>
Experience using ServiceTitan</li></ul>
Preferred Criteria:<ul><li>
2+ years of ServiceTitan experience</li><li>
Some HVAC knowledge</li></ul> 
A DAY IN THE LIFE
Our CSR / Dispatcher usually works from 9:00 am - 5:00 pm, Monday - Friday.
You're a pivotal part of our administrative team, skillfully using ServiceTitan to keep our appointment calendar organized and our technicians moving efficiently. As clients call or message us, you respond in a friendly manner and provide excellent customer service. You answer questions, learn about the client's HVAC needs, and schedule service appointments. By providing excellent administrative support and professional customer service, you directly contribute to our continued growth and success. 
ABOUT US
Our talented team at Brookside Mechanical Inc. has been fostering a culture of authenticity, collaboration, and professional excellence since our founding in 1988. As one of the area's leading heating and air conditioning companies, we're there for all of our customers' needs, from minor maintenance jobs to emergency repair services. We're just as dedicated to our employees as we are to our customers, and we strive to ensure every person feels valued and supported in their role. If you're seeking a career where you're appreciated for completing quality work and growing your skills, join us! 
ARE YOU READY TO JOIN US?
We've made it easy to apply for this customer service role using our initial, mobile-friendly form. Reach out today and take your first step towards becoming a CSR / Dispatcher! 
Please Do not call into the office after applying, We will reach out to you.</div>

CSR / Dispatcher

Medical Jets International, LLC

Job descriptionNav-Central is actively seeking dispatchers to join our team! We are a growing company and invite you to join us.Nav-Central is a full-service Communication Center providing both 9-1-1 and interfacility transport for various agencies in the DFW and San Antonio regions. We provide EMD services to our 9-1-1 customers.Nav-Central is seeking full time dispatchers. The dispatcher would be responsible for taking, triaging, and dispatching 9-1-1, urgent, and non-emergency requests for medical care and transportation. Our dispatchers provide EMD (Emergency Medical Dispatcher) services, including triage, prioritization, pre-arrival and post-dispatch instructions, utilizing computer-aided dispatch platforms to manage and keep track of field resources.Nav-Central is a stable company that offers dispatchers the ability to work in a progressive and exciting environment. If you are an experienced EMS dispatcher looking for a stable company or new to medical call-taking and dispatching, Medical Jets is the place for you!Duties include:<ul><li>Performs all duties with the utmost professionalism, reliability, and integrity</li><li>Maintains a calm, non-emotional, professional tone. You are the calm in the chaos.</li><li>Gathers information from callers, including nature, severity, location, and status of emergencies.</li><li>Assesses need for response and dispatches resources accordingly.</li><li>Acts as a resource point for all agencies utilizing our services</li><li>Adapts to changes in the work environment quickly and precisely</li><li>Determines medical necessity for ambulance services</li><li>Performs insurance verification/pre-authorizations for IFTs</li><li>Maintains knowledge of customer contracts and agreements</li><li>Inputs and updates emergency and non-emergency call data</li><li>Monitors, updates, and controls the location/movement of all units</li><li>Assists responding units with routing instructions to scenes when necessary; relays efficiently and accurately utilizing any resource available</li><li>Monitors and documents response times of units, investigating and reporting any exceptions</li><li>Maintains understanding of all company policies, procedures, and medical protocols.</li><li>Demonstrates extensive knowledge of all equipment, including telephones, radios, and computers</li><li>Other duties as assigned</li></ul>Qualifications:Must be at least 18 years of age<ul><li>High school diploma or general education degree (GED)</li><li>Communications, call taking, or dispatching experience required</li><li>911- call-taking experience, while not required, is HIGHLY desirable.</li><li>Working knowledge of medical terminology</li><li>Demonstrate knowledge of local geography</li><li>Must exemplify professional attitude and appearance</li><li>Regular and consistent attendance for the assigned work hours is essential.</li></ul>Licenses and Certifications Required (must be current and in good standing):<ul><li>Valid Driver&rsquo;s License</li><li>EMD Certification through IAED, or able to obtain, within 90 days</li><li>CPR/BLS</li></ul>Schedule:&middot; Rotating ScheduleJob Type: Full-timeSalary: $17.00 - $24.00 per hour based on experienceBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li><li>401K</li></ul>Schedule:<ul><li>12- hour rotating schedule</li><li>2-2-3 schedule</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Forney, TX 75126: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Communication, dispatching, 911 call taking, HIGHLY desired.</li></ul>License/Certification:<ul><li>EMD Certification: Preferred</li></ul>Work Location: In personJob Type: Full-timePay: $17.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Emergency Medical Dispatcher

Assort Tech

We Are Hiring &ndash; Truck Dispatcher Summary: We are actively seeking a motivated and detail-oriented Truck Dispatcher with 1+ year of relevant experience to join our growing team. This role is ideal for individuals who can efficiently manage dispatch operations, communicate with international clients, and ensure smooth logistics coordination. Key Responsibilities: Coordinate with drivers and clients to ensure timely deliveries Manage load bookings and dispatch operations efficiently Maintain clear communication with U.S.-based clients Track shipments and proactively resolve operational issues Requirements: Minimum 1+ year of relevant experience in dispatch or call center Strong English communication skills (spoken and written) Confident, proactive, and eager to learn Basic computer knowledge (MS Office, internet browsing, etc.) Why Join Us? Structured training and development for career growth Exposure to international clients and logistics operations Long-term career progression in a fast-growing environment Shift: 5:00 PM &ndash; 3:00 AM Location: Lahore Apply Now: Share your updated CV at hamzaqureshi4447@gmail.comPay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Truck Dispatcher

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