call dispatcher

AMERICAN AMBULANCE

<div>Position Summary: The primary job responsibilities of the Call takers are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities. They handle all incoming calls (receives and prioritizes) in a swift and proper manner through the use of Communications Center systems while determining the appropriate initial level of service. In addition, a call taker will make phone calls to update, add to, inform and facilitate American Ambulance customers. 


Essential Functions:

The Dispatcher may be assigned one or more duties. These duties include, but are not limited to, the following:
<ul>
<li>Receive and prioritizes all incoming telephone calls.</li>
<li>Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel.</li>
<li>Efficiently communicate incoming information accordingly in a timely manner.</li>
<li>Demonstrates the ability to make accurate moment to moment decision making in regard to priority and communications.</li>
<li>Effectively triages all in-coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties. Training will be provided for employees.</li>
<li>Obtains required information from party requesting medical transport (as set forth by communications manager).</li>
<li>Maintains professional telecommunication contact with field units and other agencies comprising emergency service network to communicate activities of personnel, enlist services of other protective agencies, or provide alternative directions to on scene personnel; demonstrates ability to effectively use paging system, Nextel&rsquo;s, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager as appropriate.</li>
<li>Participate in training programs as required.</li>
<li>Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors.</li>
<li>Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry.</li>
<li>Data verification as directed by the Operations Supervisor</li>
<li>Obtain and relay phone messages for Company Administrative personnel</li>
<li>Identify potential issues as they relate to daily call volume.</li>
<li>Understand payor matrix and it&rsquo;s relation to covered services and level of services.</li></ul> 


Additional Duties:

The Call taker may be assigned one of more additional duties. These duties include, but are not limited to, the following:
<ul>
<li>Attends all communication meetings.</li>
<li>Constantly maintain a positive, professional, and courteous demeanor towards all American Ambulance customers, patients, and personnel.</li>
<li>Assist with providing information for investigations of incidents as required.</li>
<li>Perform other job related duties as assigned by Communications Supervisor or Communications Manager.</li></ul> 


Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:
<ul>
<li>Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.</li>
<li>Must have computer competency including proficiency with Microsoft Suite, and understanding of database programs.</li>
<li>Typing 40 wpm (minimum).</li>
<li>Must have the ability to consistently deliver outstanding customer service to all internal and external customers.</li>
<li>Highly dependable and ability to meet internal deadlines consistently.</li>
<li>Strong organization skills and attentiveness to detail.</li>
<li>Flexible and adaptable, willing and able to adjust to rapidly changing priorities.</li>
<li>Must have the ability to work independently as well as in groups.</li>
<li>Ability to maintain a professional manner and appearance at all times.</li>
<li>Knowledge of the Central Florida area and the outlining counties (Osceola &amp; Polk) preferred.</li>
<li>Must have the ability to distinguish color differences as the CAD computer uses multiple colors to distinguish the status of ambulances.</li>
<li>Have no non-correctable deficiency in normal vision.</li>
<li>Be able to function in a high stress environment where the work goes from minimal to overload within moments.</li>
<li>Have no hearing impairment that would interfere with using a normal telephone and/or working a radio channel simultaneously.</li>
<li>Must have a mature, courteous, and decisive nature in order to provide maximum customer service under stressful conditions.</li>
</ul>
Experience preferred but not required. 


Education Requirements:
The individual in this position must possess the following education requirements:
<ul>
<li>High school diploma or general education degree (GED).</li>
</ul>
Physical Requirements:

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/ or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Occasionally: Must have the ability to lift, carry and balance up to 15 pounds.

Frequently: Good manual dexterity, typing wpm 40, with the ability to perform all tasks related to the position of Dispatcher.

Constantly: Ability to sit and stand for extended periods of time, possess hand-eye-foot coordination and color recognition. 


Equipment Operated:

The individual in this position must be familiar with using the following equipment to perform the essential functions of this job.

Occasionally: Fax machine, copy machine, hole-punch, calculator.

Frequently: Printer, telephone, clock.

Constantly: Computer 


Environmental Conditions:

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock.

The noise level in the work environment is moderate to loud. 


The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. American Ambulance reserves the right to modify job descriptions, policies or any other procedural documents at any time, for any reason without prior notice. 


American Ambulance Central Florida is a Federal Contractor.

American Ambulance Central Florida encourages disabled and non-disabled veterans to apply.</div>

Call Taker / Dispatcher

Allstate Security Services

<div>Headquarters - Security Dispatcher 
As a dispatcher, you will be entrusted with maintaining open lines of communication in high call volume environment. Your daily tasks will include but not limited to data entry, scheduling and providing customer service to employees and contractors. Your core skills and prior experience in a high call volume environment will contribute to your daily tasks.
Responsibilities<ul><li>
Answering incoming calls at high volumes</li><li>
Providing customer service to the business unit</li><li>
Provide adequate feedback to all callers.</li><li>
Collaborate with team to ensure communication compliance</li><li>
Maintain organization in your work area</li><li>
Input data and document calls.</li><li>
Display exceptional customer service and communication skills</li><li>
Must have exceptional experience with writing and reading daily activity reports</li><li>
Communicate employment guidelines</li><li>
Processing calling-outs</li><li>
Assigning staff coverage &quot;Scheduling&quot;</li><li>
Data entry- creating and submitting documents, reports, and other data requested</li><li>
Responding and sending emails, answering Text messages, checking voicemails, and scanning Documents</li><li>
Keeping accurate call record including notes.</li></ul>
Qualifications<ul><li>
Multi-tasking</li><li>
Efficiency with Microsoft office</li><li>
Scheduling</li><li>
Security experience is a plus</li><li>
Data entry</li><li>
High call volume experience</li><li>
Detail oriented</li><li>
Ability to problem solve</li><li>
Previous call center/dispatch experience</li></ul></div>

Headquarters - Security Dispatcher

Kings III Emergency Communications

The Role: Emergency Dispatcher&ndash; 1st Shift Who You Are: You will handle inbound calls from our push button emergency phones, monitoring emergency phones in places such as in elevators, pool areas, and other areas, which are used in the event of an emergency. You do not need dispatcher experience to apply to this job, we provide extensive on the job training. Each day at Kings III, you will have the satisfaction of knowing that you can make a difference by helping those in need, while working in a safe and supportive environment. Who We Are: Established in 1989 and a four-time winner of DFW Top Workplaces in 2020-2023, Kings III is a growing, dynamic company. We&rsquo;re on a mission for change &ndash; for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you. More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better! What You&rsquo;ll Do: Respond to testing and emergency calls Answer a high volume of inbound calls from customers and vendors Address inquiries, provide accurate customer details, and document updates on emergency situations Notify the customer call list of emergent and non-emergent situations Dispatch the Elevator Company or the appropriate authorities when necessary Manage multiple software programs for call handling and team communication Communicate updates clearly and concisely Provide world class customer service Follow and abide by our core values What You&rsquo;ll Bring: High school diploma or GED 1-year customer service, call center, or dispatcher experience Availability to work weekends, holidays, and 1st shift (7:45am - 4:15pm) Bilingual in English and Spanish preferred Extraordinary customer service skills that meet quality standards for services Excellent oral and written communication and interpersonal skills Exceptional active listening skills, giving full attention to what others are saying, asking questions as appropriate without interrupting Working knowledge of Microsoft Word, Excel, and Outlook Self-motivated with ability to work independently as well as part of a team Accurately type at least 35 wpm with an accuracy rate of 95% or better High rate of accuracy and attention to detail Dependable and organized Positive, competitive, and a determined attitude A sense of humor is a plus, we like to have fun! What We Do: Our mission statement is simple - We provide critical communications services to help people in distress. Our Core Values are even simpler: 1. Honesty &amp; Integrity 2. Service to the customer above all else 3. Do what is right 4. Good enough is not good enough: pursue excellence 5. Encourage individual initiative and growth By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day. Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It&rsquo;s that simple, our employees help save lives every day. What&rsquo;s in it for you: Medical insurance with 1 HSA and 2 PPO plan options Dental, vision, life, short- and long-term disability insurance 401k with company contribution Employee Assistance Program (EAP) Company paid telemedicine 24/7 access 8 paid holidays, plus 1 floating holiday 15 days of PTO accrued in year 1 Generous referral bonus program Work life balance (a must!) Team building, company events, attendance at our annual meeting and fun night, and other fun events Relaxed professional dress code Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Emergency Dispatcher - 1st Shift

Sentinel Limousine

<div><div><div>Benefits:</div>
<ul><li>Employee discounts</li>
<li>Paid time off</li>
</ul></div><div><div>****We are seeking someone for Weekends 3PM to 11PM (Can work remote after training) ALSO seeking someone for Weekends 11PM to 7AM (Overnight) (Also can work remote after trained) 
 
Benefits/Perks
</div><ul><li>Competitive Compensation</li>
<li>Paid Time Off</li>
<li>Career Growth Opportunities</li>
</ul><div>Job Summary</div>
<div>We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive urgent and non-urgent calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. 
</div><div>Responsibilities</div>
<ul><li>Receive inbound calls</li>
<li>Collect and document information from callers</li>
<li>Organize and maintain active schedule</li>
<li>Transmit information to the appropriate chauffeur or affiliate</li>
<li>Monitor status of chauffeurs</li>
</ul><div>Qualifications</div>
<ul><li>High school diploma/GED</li>
<li>Previous experience as a Dispatcher or in a similar position</li>
<li>Excellent typing and data entry skills</li>
<li>Understanding of best practices and procedures for emergency response situations</li>
<li>Strong verbal and written communication skills</li>
<li>Highly organized with the ability to multitask and prioritize projects</li>
<li>Ability to work well under pressure</li>
</ul>
</div>This is a remote position.</div>

Dispatcher

Austin Wheels Transport

Job Summary We are seeking a dedicated and skilled in Non- Emergency Dispatcher to join our team. The ideal candidate will be responsible for receiving and prioritizing non- emergency calls, dispatching appropriate units, and providing information to drivers. This role requires excellent communication skills, quick decision-making abilities, and a strong understanding of non-emergency protocols.Responsibilities<ul><li>Receive and process non-emergency calls in a timely manner.</li><li>Maintain clear communication with drivers while transporting patients.</li><li>Document all calls accurately in the dispatch system, ensuring all relevant details are recorded.</li><li>Stay updated on local laws, regulations, and non-emergency response protocols.</li></ul>Experience<ul><li>Previous experience in non-emergency dispatch or a related field is preferred.</li><li>Strong phone etiquette skills to ensure clear and professional communication with callers.</li><li>Ability to work under pressure while maintaining composure in high-stress situations.</li><li>Knowledge of the city of Houston and surrounding areas is a plus.</li></ul>Join our team as a Non-Emergency Dispatcher where your skills will make a significant impact!Job Type: Part-timePay: $15.00 - $16.00 per hourWork Location: In person

Non- Emergency Medical Transportation Dispatcher

First Care

<div>Full Job Description

Seeking self-motivated individuals with excellent communication and critical thinking skills. The role of a dispatcher is an essential part of the company. First Care is a family owned and operated company and one of the largest ambulance services in the Cincinnati region. We are a 24/7 dispatch center that is responsible for handling over 50,000 calls per year. We currently operate in 5 different markets across Ohio, Indiana, and Kentucky. Those with backgrounds in customer service, data entry, logistics, or healthcare are encouraged to apply. The position is 36-48 hours per week on days, rotating shifts. Candidates must have the capability to work weekends. 


Responsibilities
<ul>
<li>Receive emergency and non-emergency calls and record pertinent information.</li>
<li>Dispatch units in the field while keeping track of their location and status.</li>
<li>Monitor CAD grid to ensure efficient utilization is achieved.</li>
<li>Prioritize calls according to urgency and importance.</li>
<li>Keep close contact with facilities regarding patient transportation.</li>
<li>Proactively address problems and suggest solutions.</li></ul> 


Qualifications
<ul>
<li>A clear criminal record with no Federal health care exclusion.</li>
<li>Applicants with a current Priority Dispatch EMD are preferred, but Trans-Care will help an otherwise qualified employee obtain the EMD certification.</li></ul></div>

North Oaks Health System

<div>Status: PRN - As Needed
Shift: Varies.
Exempt: No 
Other information: 
 
1. Previous Experience Required:
<ul><li>High School diploma required, or equivalent
</li></ul><ul><li>Prefer 3-5 years previous supervisory experience in Security field or customer service
</li></ul>2. Specialized or Technical Education Required:
<ul><li>Incumbent will be trained as required, attend in-services and meetings as required
</li></ul><ul><li>Must exhibit excellent communication skills (oral and written)
</li></ul><ul><li>Must possess the ability to think on one&rsquo;s feet and make quick decisions
</li></ul><ul><li>Knowledge of restraining, State and Federal criminal codes, universal precautions, PPE, MOAB, etc.
</li></ul>3. Physical Demands:
<ul><li>Fitness Level/Strength: Medium
</li></ul><ul><li>Push: Occasionally
</li></ul><ul><li>Pull: Occasionally
</li></ul><ul><li>Carry: Occasionally
</li></ul><ul><li>Lift: Occasionally
</li></ul><ul><li>Sit: Frequently
</li></ul><ul><li>Stand: Occasionally
</li></ul>4. Examples of specific decision routinely made
1. The on-coming security dispatcher will report to the Security Dispatch Center and ascertain, from the previous dispatcher, whether there are calls for service being held.
a) If there are calls holding, the off-going dispatcher will assign the calls to the appropriate Security personnel.
b) If there are no calls holding, the on-coming dispatcher will relieve the off-going dispatcher.
2. The off-going dispatcher will review all logs to ensure that all entries are closed properly. When all logs are complete, the off-going dispatcher will be relieved.
3. At the beginning of each new shift, the on-coming dispatcher will obtain and log the name, unit number, and key set number for all Security personnel for the new shift. This information will be recorded on the radio log for the shift.
Responsibilities: 
 
1. The security dispatcher will courteously answer all phone calls ON THE FIRST RING (when possible) stating, &ldquo;Security&rdquo;, and the security dispatcher&rsquo;s name.
2. When there are multiple calls coming in at once, the security dispatcher should put calls on hold while acknowledging the incoming calls.
3. When answering the phone, the dispatcher will:
a) Answer and prioritize all phone calls.
b) Courteously take messages for all Security personnel that are unavailable.
c) Route all calls to the appropriate party.
d) Provide information, and direction, for persons needing them.
e) Gather and document all reports of incidents telephoned into Security Dispatch that do not require immediate investigation or follow-up.
f) Assign all calls for service/assistance to the appropriate Security personnel.
4. The security dispatcher will document all calls for service assistance service/assistance received via telephone, and all transmissions radioed into the Security Dispatch Center into the Security Radio Log. The following will be documented for all calls:
a) The time the call was received
b) The time that Security personnel arrived at the scene.
c) The time the call was completed
d) The unit # of the Security officer responding to the call
e) The name of the person and unit that called in the request
5. The security dispatcher will monitor all closed-circuit television monitors located in the Security Dispatch Center.
6. The security dispatcher will answer/silence, document, and dispatch the appropriate Security personnel to alarm locations.
7. The security dispatcher will place maintenance requests in the AYS computer system and document the request number in the maintenance log.
8. The security dispatcher will monitor all traffic in and out of the Security Administration Office.
9. The security dispatcher will maintain the courier log, noting all requests when called.
10. The security dispatcher will maintain the call out log, noting any absences, or notices that an employee will be late. He or she will advise the caller to call the security supervisor or security manager in that order.
11. Fire Alarm System: (will be displayed in red)
a) When alarm sounds touch ACK
b) Silence alarm by touching SILENCE on the touch screen
c) Read display indicating the location of the alarm from left to right (ie. Signature Building smoke detector, Basement outside laundry, MOB room 347, Parking Garage heat detector elevator, etc.)
d) Switch to &ldquo;All Call&rdquo; on base radio and give location
e) Call 6911 and give the operator the location of the alarm to page overhead
f) Reset alarm when Maintenance/Plant Operations gives the OK by touching Reset on the touch screen
12. Trouble: (will be displayed in yellow)
a) When a trouble alarm goes off touch ACK on the touch screen and all beeping will stop
Switch to Maintenance on base radio and give location</div>

SECURITY DISPATCH OFFICER - HOSPITAL SECURITY

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9402 call dispatcher jobs Near Me

Call Taker / Dispatcher

Headquarters - Security Dispatcher

Emergency Dispatcher - 1st Shift

Dispatcher

Non- Emergency Medical Transportation Dispatcher

Dispatcher

SECURITY DISPATCH OFFICER - HOSPITAL SECURITY