call or contact centre operator

HSBC

<div><div><b>Some careers have more impact than others.</b></div><div>
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.</div><div></div><div><br>
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</div><div></div><div><br>
We are currently seeking an experienced professional to join our team in the role of <b>GSC HBEG</b> <b>CONTACT CENTRE</b></div><div></div><div><b><br>
Principal responsibilities</b>
</div><p><b>Impact on the Business
</b></p><ul><li>Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.</li><li>
Delivers what is promised in line with customer expectations</li><li>
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products</li></ul><p><b>
Customers / Stakeholders
</b></p><ul><li>Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications</li><li>
Generating customer loyalty through strong knowledge of key products and services</li><li>
Owns and resolves issues and understands how and when to escalate</li></ul><p><b>
Leadership &amp; Teamwork
</b></p><ul><li>Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</li><li>
Values diversity amongst team</li></ul><p><b>
Operational Effectiveness &amp; Control
</b></p><ul><li>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
</li><li>Maintains HSBC internal control standards
</li><li>Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres</li></ul><div><br>
</div><div><b>Requirements</b></div><ul><li>
Must be university graduate in any discipline</li><li>
Must be proficient language(s) required by the process</li></ul><ul><li>
Open to working flexible shifting schedules</li><li>
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</li><li>
Takes pride in delivering what is promised in line with the customer and service expectations</li><li>
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order</li><li>
Ability to work in a high-volume, fast paced environment is required</li><li>
Proficiency with personal computers and basic software packages and specialised applications</li><li>
Excellent communication skills and is polite and friendly at all times</li><li>
Displays patience and empathy</li></ul><div></div><div><br>
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.</div><div></div><div><br>
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.</div><p></p><p><b><br>
You&rsquo;ll achieve more when you join HSBC.</b></p><div><br>
</div><div>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;</div><div><br>
</div><div>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</div><div></div><div><br>
</div><p><b>***Issued By </b><b>HSBC Electronic Data Processing (EGYPT) Private LTD</b><b>***</b></p><p></p><p><br>
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;</p><p></p><p><br>
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><p></p><p><br>
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</p></div><p></p>

HBEG - Contact Centre

RIM Projects Pvt Ltd

<p><b>Job Title:</b> Female Telecaller</p><p><b>Job Type:</b> Full-time<br/><b>Salary:</b> ₹12,000 &ndash; ₹20,000 per month<br/><b>Experience:</b> Previous experience required<br/><b>Education:</b> Any degree<br/><b>Language:</b> <b>English is mandatory</b></p><p><b>Job Description:</b></p><p>We are looking for a confident and fluent <b>Female Telecaller</b> with prior experience in handling customer calls. The candidate must be proficient in <b>English communication</b> and capable of interacting with clients professionally over the phone.</p><p><b>Responsibilities:</b></p><ul><li>Make outbound calls and handle inbound customer calls</li><li>Communicate clearly and professionally in English</li><li>Explain company products/services to customers</li><li>Follow up with potential clients and maintain records</li><li>Meet daily and monthly call targets</li><li>Resolve customer queries efficiently</li></ul><p><b>Requirements:</b></p><ul><li>Female candidate only</li><li>Previous experience as a telecaller or similar role</li><li><b>Excellent spoken English is a must</b></li><li>Basic computer knowledge</li><li>Good interpersonal and convincing skills</li></ul><p><b>Benefits:</b></p><ul><li>Fixed salary of ₹12,000 &ndash; ₹20,000 per month</li><li>Incentives based on performance</li><li>Professional and supportive work environment</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: ₹144,000.00 - ₹240,000.00 per year</p><p>Benefits:</p><ul><li>Health insurance</li></ul><p>Work Location: Remote</p>

Telecaller (Tamil Nadu)

Grand Community Co

<p><b>Company Description</b></p><p>Echo Media is a leading bulk influencers marketing service operating in over 5 countries and with 500+ employees in 5 offices. Established in 2019 and based in Sharq, Kuwait, Echo Media specializes in offering bulk influencer services within 24 hours' notice period to run campaigns ranging from 100 influencers to 35,000 and more. The company offers 24/7 campaign management and has a community of over 35,000 bloggers who work with global, international, and local brands.</p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Call Center Representative at Echo Media in Sharq, Kuwait. The Call Center Representative will be responsible for providing excellent customer support and ensuring customer satisfaction. This role requires strong interpersonal skills, computer literacy, and the ability to manage multiple tasks simultaneously.</p><p><b>Qualifications</b></p><ul><li>Experience as a Customer Service Representative</li><li>Ability to maintain customer satisfaction while adhering to company policies</li><li>Strong customer support skills, ability to handle and solve customer complaints</li><li>Strong computer literacy skills with experience in Microsoft Office programs and customer service software</li></ul><p>Job Type: Full-time</p><p>Pay: KD300.000 - KD4,000.000 per month</p><p>Experience:</p><ul><li>Auditor: 1 year (Required)</li></ul><p>Work Location: In person</p>

Call Center (Kuwaiti or Non Kuwaiti)

Brightcode Digital Tech

<p><b>&gt; Job Location - Paragon City</b></p><p>_________________________________________________</p><p><b>About the Job:</b><br/>We are seeking enthusiastic and driven individuals to join our team as Sales Agents. Whether you're a fresh graduate or have prior sales experience, we have opportunities for you to grow and succeed in a dynamic sales environment.</p><p><b>Job Type:</b> Full-Time<br/><b>Salary:</b> Competitive, with performance-based incentives</p><p><b>Key Responsibilities:</b></p><ul><li>Identify and engage with potential customers.</li><li>Effectively present and promote products/services.</li><li>Build and maintain strong relationships with customers.</li><li>Meet and exceed sales targets.</li><li>Provide post-sale support to ensure customer satisfaction.</li><li>Stay updated on product knowledge and industry trends.</li><li>Collaborate with colleagues and managers to achieve team goals.</li></ul><p><b>Requirements:</b></p><ul><li><b>Fresh Graduates:</b> No prior sales experience required; we will provide training.</li><li><b>Experienced Candidates:</b> Previous sales or customer service experience is a plus.</li><li>Strong communication skills and the ability to build rapport.</li><li>Goal-oriented, self-motivated, and enthusiastic.</li><li>Ability to work both independently and as part of a team.</li><li>Basic knowledge of MS Office (Excel, Word) is a plus.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary with performance-based bonuses.</li><li>Career advancement opportunities.</li><li>Ongoing training and development.</li><li>Supportive and friendly work environment.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs85,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you able to travel to Paragon City Lahore - Mon-Fri</li><li>Can you work night shifts, 7 PM - 4 AM?</li></ul><p>Work Location: In person</p>

Call Centre Agents - Paragon City Lahore

ENHANCE PLUS CONSULTANT

<p><b>Urgent Opening For International BPO</b><br/><b>INBOUND VOICE PROCESS</b></p><p>Location - Thane &amp; Airoli</p><p>Process -Voice</p><p>Graduate Fresher /Hsc +6 month exp can apply</p><p>Excellent English Communication</p><p>Interact with International customers</p><p>5 days working</p><p>Shifts- Rotational Including Night</p><p>Cab Provided by company</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: ₹22,500.00 - ₹34,000.00 per month</p><p>Benefits:</p><ul><li>Cell phone reimbursement</li><li>Commuter assistance</li><li>Flexible schedule</li><li>Food provided</li><li>Health insurance</li><li>Internet reimbursement</li><li>Leave encashment</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Application Question(s):</p><ul><li>what are your monthly salary expectations ?</li><li>what is your current in hand salary (per month)?</li></ul><p>Education:</p><ul><li>Higher Secondary(12th Pass) (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Thane, Maharashtra (Preferred)</li></ul><p>Shift availability:</p><ul><li>Night Shift (Preferred)</li><li>Overnight Shift (Preferred)</li></ul><p>Willingness to travel:</p><ul><li>100% (Preferred)</li></ul><p>Work Location: In person</p>

Urgent Hiring For International Voice Process Thane

EmiraTalent

<p>NEW JOB Were HIRING! Call Centre TEAM LEAD / MANAGER Sharjah : Our client a leading IT & Security leader who provides premier management technical and professional services in the fields of Information Technology and Security Systems to help clients successfully manage complex businesses projects and facilities is looking to speak with Call Centre professionals that are considering a move.</p> Role Objective <p>Overseeing and leading the day day operations to ensure they meet or exceed performance and service quality goals; this role involves managing a team of call centre agents and the Site Support Team. You will be responsible for implementing strategies aimed at enhancing customer service operational efficiency and staff development.</p> <p>In addition you will be expected to act as a bridge between the client and internal cross functional teams serving as the point of contact for all EPM related concerns.</p> Key Responsibilities / Accountabilities <ul> <li>Lead mentor and motivate a call centre and site support team fostering a positive and productive work environment.</li> <li>Set performance goals and expectations for the team and provide ongoing feedback and coaching to ensure targets are met.</li> <li>Implement quality assurance programs and performance improvement plans to enhance the quality of customer interactions.</li> <li>Plan and manage staffing levels, schedules and workforce allocation to meet service level agreements (SLA) and operational requirements.</li> <li>Develop and deliver periodic internal training programs for call centre agents focusing on product knowledge, customer service skills and call handling techniques.</li> <li>Develop and deliver periodic internal training programs for the Site Support Team to enable them to better perform their job onsite.</li> <li>Implement cost saving measures while maintaining high quality service.</li> <li>Use data driven insights to make informed decisions and implement strategies.</li> <li>Stay current with call centre technologies and trends to optimize operations.</li> <li>Ensure that all customer interactions are handled professionally and in a manner that consistently delivers exceptional service.</li> <li>Preparing ad hoc reports to management and customer whenever required.</li> <li>Managing and updating stock inventory.</li> <li>Working with individuals or teams from different functional areas or departments together to achieve common goals and objectives.</li> <li>Maintaining strict confidentiality.</li> <li>Perform additional responsibilities that may be added from time to time depending on organizational requirements.</li> </ul> Qualifications <p>Required Experience: Manager</p>

Call Centre Team LeadManager

Padra Medical Center

<p><span style="font-size: 13px;"><b>Key Responsibilities :</b></span></p><div><div><div><span> <br>  Inbound &amp; Outbound Calls: Engage with potential patients, provide information about hair transplant procedures, and encourage consultations.<br>  Lead Follow-Up: Reconnect with potential patients, address their concerns, and convert leads into appointments.<br>  Appointment Scheduling: Book, confirm, and manage patient consultations.<br>  Customer Support: Address inquiries and escalate complaints to the appropriate department when necessary.<br>  Follow-Up Calls: Contact patients who missed appointments and maintain ongoing engagement.<br>  Database Management: Maintain and update customer records accurately.<br>  Daily Reporting: Provide reports on calls, leads, conversions, and follow-ups.<br> <br><b>Qualifications &amp; Requirements :<br></b> <br>  Education: High School Diploma required; Bachelor's degree is a plus.<br>  Experience: Minimum 1 year of experience in telemarketing, telesales, or a call centre role (preferred).<br>  Languages: Proficiency in Urdu and English is required.<br> <br><b>Skills :<br></b> <br>  Strong sales and persuasion skills.<br>  Excellent verbal communication and customer service abilities.<br>  Ability to multitask in a fast-paced environment.<br>  Proficiency in Microsoft Office and call centre software.<br>  Goal-oriented mindset with a focus on achieving targets.</span>
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Telesales Agent

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