call representative

Veracity Resourcing and Services

<p></p><div><h4 class="jobSectionHeader"><b>Job brief-</b></h4><p>
We are looking for a Call Representative that will be the liaison between our company and current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behaviour.</p>
<h4 class="jobSectionHeader"><b>
Responsibilities-</b></h4><ul><li>
Manage large amounts of inbound and outbound calls in a timely manner</li><li>
Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>
Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>
Seize opportunities to upsell products when they arise</li><li>
Build sustainable relationships and engage customers by taking the extra mile</li><li>
Keep records of all conversations in our call center database in a comprehensible way</li><li>
Meet personal/team qualitative and quantitative targets</li></ul><h4 class="jobSectionHeader"><b>
Requirements and skills-</b></h4><ul><li>
Previous experience in a customer support role</li><li>
Track record of overachieving quota</li><li>
Strong phone and verbal communication skills along with active listening</li><li>
Customer focus and adaptability to different personality types</li><li>
Ability to multitask, set priorities and manage time effectively</li><li>
Graduate from any stream.</li></ul><p>
Location: Remote</p>
<p>
Shift type: Rotational</p></div><p></p>

Call Representative

Internet Brands

<div><div><b>About Us:</b><b> </b>Premier Disability Services, LLC&reg; is a full-service Social Security Disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits.</div><div>
</div><div><b>About the Role:</b><b> </b>The role will assists claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the Applicant Call Representative must demonstrate patience and empathy. The position must ensure that the application is completed fully and accurately.</div><div>
</div><div><b>Compensation:</b><b> </b>The range is $14.50 - $18.00 per hour, with the opportunity to earn a performance-based bonus up to $750/Month.<br>
<b>Onsite:</b><b> </b>Brooklyn Park, MN - pays $18/ hr<br>
<b>Remote hiring areas:</b> Non- MN pays $14.50/ hr<br>
Hiring States: Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas<br>
</div><div><b>
Terms: </b>Full-Time. This is an hourly, non-exempt position.<br>
<b>Hours of Operation:</b><b> </b>Monday through Friday 8:00am &ndash; 6:00pm CST</div><div><br>
</div><div><b>Responsibilities:</b></div><ul><li>
Completes the online application for the claimant.</li><li>
Asks a series of personal medical questions.</li><li>
Uses several systems to complete the process. Website, internal, and order management</li><li>
systems.</li><li>
Demonstrate Empathy, Compassion, and Patience.</li><li>
Maintain confidentiality of sensitive information</li><li>
Meet productivity and quality goals.</li><li>
Use of call management software to answer calls, adhere to specified schedule, and breaks.</li></ul><div><b>
Qualifications:</b></div><ul><li>
Previous experience in a call center environment.</li><li>
Customer service orientated with demonstrated ability to show empathy.</li><li>
Excellent written and verbal communication skills</li><li>
Must be patient and inclined to help others.</li><li>
Must be detail oriented.</li><li>
Ability to achieve high productivity and quality standards.</li><li>
Proficient working knowledge of Windows OS, Internet, and associated software.</li><li>
BILINGUAL - English/Spanish a plus.</li></ul><div>
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&amp;D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.</div><div>
</div><div>
Internet Brands&reg;, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.</div><div>
</div><div>
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.</div></div>

Applicant Call Representative

SCA Health

<div>Overview:
<div>
At SCA Health, we believe <b>health care is about people</b> &ndash; the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the <b>mission, vision and values</b> that define our organization.</div><div></div><div><br>
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.</div><div><br>
</div><div><b>What sets SCA Health apart isn&rsquo;t just what we do, it&rsquo;s how we do it</b>. Each decision we make is rooted in <b>seven core values</b>:</div><div></div><ul><li><b><br>
Clinical quality</b></li><li><b>
Integrity</b></li><li><b>
Service excellence</b></li><li><b>
Teamwork</b></li><li><b>
Accountability</b></li><li><b>
Continuous improvement</b></li><li><b>
Inclusion</b></li></ul><div></div><div><br>
Our values aren&rsquo;t empty words &ndash; they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you&rsquo;ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.<br>
</div><div></div><div>At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.</div><div></div><div><br>
Your ideas should inspire change. If you join our team, <b>they will</b>.</div>
Accountabilities / Responsibilities:
<div><b>
** The work schedule is Monday - Friday, with work hours from 9am - 5:30pm EST / 8am - 4:30pm CST **</b></div><div></div><div><br>
The <b>Patient Call Representative</b> interfaces with patients primarily via inbound and outbound calls in order to assist them with inquiries the patient may have. The reps receive and/or collect payments and resolve their issue either through a one call interaction or by escalation and follow up.</div><br>
<p></p><ul><li>
Take inbound calls from patients and make outbound calls to patients</li><li>
Provide one call resolution to patient inquires whenever possible and perform timely follow up on inquiries requiring escalation or additional research</li><li>
Follow up on all patient voicemails within 24 hours</li><li>
Provide patient education regarding how to understand their Explanation of Benefits (EOB)</li><li>
Take payments from patients</li><li>
Provide requested documentation and records</li><li>
Consistently achieve defined metrics</li><li>
Read and understand contracts with Insurance companies</li><li>
Review and determine if an adjustment is required on an account</li><li>
Review and determine if a refund is required on an account</li><li>
Verify insurance</li><li>
Provide patient estimates</li><li>
Verify and update demographic information</li><li>
Research and locate missing payments</li><li>
Review clinical information to determine if a coding review is required</li></ul>
Qualifications:
<ul><li>High school diploma or GED required</li><li>
Strong Call Center Customer Service experience is required</li><li>
A/R, billing, insurance verification or customer service experience is required</li><li>
Healthcare experience is required</li><li>
Bilingual preferred</li></ul><br>
<div></div>
Min: USD $21.00/Hr. Max: USD $23.00/Hr.</div>

Associate Patient Call Representative

West Gate Bank

<p><b>HOURS OF WORK:</b></p><p>Part-Time, Monday through Friday from 7:00am-12:00pm.; up to three (3) Saturdays per month, 8:00 a.m. to 12:00 p.m.</p><p><b>Location:</b></p><p>6003 Old Cheney Road, Lincoln, NE 68516</p><p><b>DESCRIPTION:</b></p><p>Solutions Center Call Representatives respond to customer inquiries via telephone for deposit customers. Representatives are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of bank products and programs.</p><p><b>ROLES AND RESPONSIBILITIES:</b></p><ul><li>Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions and inquiries about funds availability.</li><li>Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.</li><li>Research customer questions regarding electronic funds transfers and initiate affidavits when appropriate.</li><li>Cross-sell bank products and services based on customer needs in accordance with the banks&rsquo; program standards. These items include, but not limited to, new accounts, debit cards, overdraft privilege, online and mobile banking and mortgage services.</li><li>Update the system with messages regarding ATM/debit cards and service charges.</li><li>Perform customer requested research, including printing statement and check copies.</li><li>Input, maintain and/ or delete ATM and debit cards within system.</li><li>Monitor the invalid address report and attempt to track down customers and obtain updated information.</li><li>Document and track all call details and follow up work.</li><li>Cross train on tasks performed by the Retail Service Department.</li><li>Cross train on tasks performed by the Mortgage Banking Associates.</li><li>Review duplicate item reports and balance daily teller totals.</li><li>Perform other duties as assigned which could include on or off phone tasks.</li></ul><p><b>EDUCATION and/or EXPERIENCE:</b></p><ul><li>Previous call center or customer service experience helpful.</li><li>Previous experience with retail banking (specifically deposit functions) helpful.</li><li>General math and typing skills are necessary.</li><li>Previous experience with Jack Henry banking system helpful.</li><li>Must be comfortable with Windows-based computer programs.</li></ul><p><b>SKILLS:</b></p><ul><li>High level of accuracy and attention to detail required.</li><li>Demonstrated ability to work well independently, in a small team setting, and/or with a large number of front-line co-workers as required on any given project or assignment.</li><li>Ability to manage and complete multiple tasks quickly and accurately.</li><li>Ability to follow instructions as given and work independently.</li><li>Ability to handle confidential customer and bank information.</li><li>Ability to communicate orally and in writing in a professional manner.</li><li>High level of follow-up and follow-through on open ended issues, including communication with bank customers and internal staff on progress and/or status updates of any issues.</li></ul><p><b>OFFICE ENVIRONMENT &amp; PHYSICAL DEMANDS:</b></p><p>Normal office environment with little exposure to excessive noise, dirt, temperatures and the like. Typically sitting at a desk or table, intermittently standing or stooping and occasional lifting of 50 lbs. or less.</p><p>The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>TO APPLY:</p><p>Please fill out an application online or mail your resume to the address below.</p><p>Human Resources<br/>P.O. Box 82603<br/>Lincoln, NE 68501-2603<br/>Phone: 402-434-3456</p><p>Job Type: Part-time</p><p>Pay: From $18.50 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>On-the-job training</li><li>Referral program</li></ul><p>Ability to Commute:</p><ul><li>Lincoln, NE 68516 (Preferred)</li></ul><p>Ability to Relocate:</p><ul><li>Lincoln, NE 68516: Relocate before starting work (Preferred)</li></ul><p>Work Location: In person</p>

Part-time Solutions Center Call Representative

PostcardMania

<div><div><h3 class="jobSectionHeader"><b>Join Our Team as a Call Center Representative!</b></h3><p><br>
Are you interested in joining one of Tampa Bay&rsquo;s Top Workplaces (for 12 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!!!!</p><br>
<div></div><br>
<h3 class="jobSectionHeader"><b>About Our Company</b><br>
</h3>
<div>Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we&rsquo;ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!<br>
</div><div></div><br>
<h3 class="jobSectionHeader"><b>Your Mission</b><br>
</h3>
<div>As a Call Center Representative, you&rsquo;ll be the first point of contact for prospects who&rsquo;ve already shown interest in our marketing services. Your job is simple but powerful: make a great first impression, spark a little excitement, and pass the conversation to one of our expert sales reps.<br>
</div><p>If you&rsquo;re upbeat, coachable, and ready to grow &mdash; this entry-level role could be your launchpad into a thriving sales career with us!</p><br>
<div></div><br>
<h3 class="jobSectionHeader"><b>Compensation</b></h3><br>
<div></div><ul><br>
<li>This is an entry level position.</li><br>
<div></div><br>
<li>Pay starts at $15/hour while you complete 4 weeks of training.</li><br>
</ul><div></div><br>
<br>
<br>
<br>
<br>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<ul><li>Medical, dental and vision<br>
</li>
<li>401K<br>
</li>
<li>Short- and Long-Term Disability, Paid Vacation time that increases with longevity<br>
</li>
<li>6 paid holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)<br>
</li>
<li>Incredible company culture that provides a relaxed yet super productive work environment</li></ul></div></div><p></p>

Call Center Representative

Zameen.com

<div>
 <p>
  Zameen.com is looking to hire a passionate candidate for its &lsquo;call representative&rsquo; post.
 </p>
 <p>
  <br/>
 </p>
 <p>
  About Us:
 </p>
 <p>
  Zameen.com is Pakistan&rsquo;s Largest Online Real Estate Portal Connecting Buyers with Sellers within &amp; outside the country Zameen.com started its funding first round in 2012 which constituted of several angel investors and substantial investment from venture capital firms. A further two rounds of major investment were closed in late 2015 and early 2016, bringing in a total of $29 million.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Description:
 </p>
 <p>
  As an call representative- Project Sales, you will be responsible for selling property units, paying visits to clients, understanding client requirements and giving demonstrations while ensuring that deals are closed. While communicating effectively with customers, you will act as the face of the company to ensure each customer has a positive experience at Zameen.com by providing a simple and seamless process.
 </p>
 <p>
  <br/>
 </p>
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  Duties and Responsibilities:
 </p>
 <p>
  Understanding clients requirements
 </p>
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  Ensure that clients are thoroughly briefed about relevant property units.
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  Ensure that clients are given demonstrations, carry out site visits and timely closure of deals.
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  Follow up with clients to understand evolving change in requirements.
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  Maintain good relationship with the clients.
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  <br/>
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  Requirements:
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  Education to degree level or equivalent practical experience.
 </p>
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  Passionate about sales. The ideal candidate will have commitment and focus on excellence and customer service, and a strong alignment with our core values
 </p>
 <p>
  1-2 year of experience in sales (Fresh Graduates are also encouraged to apply)
 </p>
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  Strong communication skills.
 </p>
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  <br/>
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  Benefits:
 </p>
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  An opportunity to become part of a highly professional and dynamic team working on the best practices.
 </p>
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  An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.
 </p>
 <p>
  Local and international exposure with our partner ventures.
 </p>
</div>


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