card services specialist

CONNEXUS CREDIT UNION

<div><p><b>Connexus Credit Union - Who We Are:</b></p><p>
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.</p><p></p><p>
As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.</p><p></p><p><b>
This position is a temporary contract role and is not a permanent employment opportunity.</b></p><p></p><p><b>
About the Role:</b></p><p>
Our Card Fraud Specialist is responsible for a variety of activities such as initiating card disputes, processing reports, and working claims to ensure compliance with Regulation E. This position not only serves as a subject matter expert in card fraud, they will also assist members and employees of Connexus over the phone to provide guidance, support, and investigate claims. If you have a hunger to learn, a desire to help others, and thrive in change, join our team for the opportunity to be your personal and professional best.</p><p><b><br>
Responsibilities:</b></p><ul><li><p>
Receives and analyzes fraud and non-fraud card disputes from members and employees and determines appropriate resolutions.</p></li><li><p>
Complete daily call backs for suspicious debit card activity and processing Reg E Claims with strict adherence to Regulation E and Credit Union policy.</p></li><li><p>
Troubleshoot common debit card issues, order debit cards and perform card maintenance as necessary.</p></li><li><p>
Answer incoming member and department phone calls to resolve and investigate debit card fraud claims.</p></li><li><p>
Review and work daily Velera reports to ensure proper tracking of case status while ensuring applicable follow-ups are completed and notices are sent.</p></li><li><p>
Initiate outbound member calls to review submitted cases and gather additional documentation as needed.</p></li><li><p>
Collaborate with other Connexus departments, other financial institutions, law enforcement authorities or members when researching and resolving suspicious activity, under the direction of the Card Fraud Manager or Card Fraud Analyst.</p></li></ul><p></p><p><b>
Position Requirements:</b></p><ul><li><p>
This position is Remote.</p></li><li><p>
1+ years related experience is Required.</p></li><li><p>
Experience in financial institutions is Required.</p></li><li><p>
Self-motivated individual that is detail oriented and can accurately complete work within required time frames under minimum supervision driven by a sense of urgency.</p></li><li><p>
Possesses proficient skills to open, create, and modify various documents using the Microsoft Suite (e.g. documents, spreadsheets, email, etc.) and enter/retrieve information using various applications/systems.</p></li><li><p>
Excellent verbal and written communication skills to effectively communicate with all levels of bank and external customers.</p></li><li><p>
Must possess the ability to gather and analyze information skillfully and document those findings in a clear and concise report.</p></li></ul><p></p><p><b>
Connexus Credit Union's Employer Recognitions:</b></p><ul><li><p>
2026 Best Place to Work in IT, Computer World</p></li></ul><p></p><p><i>
Equal Opportunity </i><i>Employer/Disabled/Veterans/41</i><i> CFR 60&ndash;1.4, 41 CFR 60-1.35</i></p></div>

Card Fraud Specialist

JM Family Enterprises

<div><p>The <b>Senior Payments Specialist </b>plays an important role in the credit union's payment operations, including knowledge of credit, debit, ACH, and electronic services. Supports the Operations Management Team to ensure high-level servicing, process improvement, compliance monitoring, strong vendor relationship management, and efficient issue resolution. Serves as an in-house subject matter expert (SME) providing advanced support to internal teams and ensuring an exceptional member experience. Requires strong cross-functional collaboration, initiative to lead projects, and a solid understanding of credit card platforms, regulatory requirements, and fraud management.
</p><p></p><p><b>Essential Functions &amp; Responsibilities
</b></p><p>&middot; Assist the Operations Management Team with monitoring day-to-day payment operations, ensuring efficient processes and adherence to service level expectations.
</p><p>&middot; Act as a primary liaison with card processors/vendors to address escalations, coordinate system updates, and ensure platform integrity.
</p><p>&middot; Knowledge of ACH/Share Draft rules and regulations.
</p><p>&middot; Lead internal initiatives to improve workflows, automation, and overall credit card program performance with guidance from management.
</p><p>&middot; Participate in card portfolio analysis and help identify trends, gaps, and opportunities for growth or risk mitigation.
</p><p>&middot; Serve as the subject matter expert (SME) for complex member issues involving card transactions, fraud, billing, digital wallet integrations, and account maintenance.
</p><p>&middot; Provide training, mentoring, and guidance to associates and other departments.
</p><p>&middot; Assist with escalations from branch associates, the contact center, and leadership with a member-first approach.
</p><p>&middot; Monitor the credit card dispute process under management direction, ensuring compliance with Reg Z and network rules.
</p><p>&middot; Review fraud monitoring alerts and coordinate with external fraud services; assist in managing internal fraud investigations and reporting.
</p><p>&middot; Track fraud trends and help implement preventive controls and mitigation strategies.
</p><p>&middot; Monitor regulatory changes impacting card operations and update procedures as needed.
</p><p>&middot; Ensure adherence to card network rules, consumer protection laws, and internal policies.
</p><p>&middot; Maintain accurate records for audits and regulatory examinations and support audit preparation.
</p><p>&middot; Partner with Marketing on campaigns, product launches, and member education.
</p><p>&middot; Participate in system conversions, platform enhancements, and vendor evaluations.
</p><p>&middot; Prepare data and analysis for management reporting, board reports, and strategic planning.
</p><p>&middot; Collaborate with card processor/vendor to manage system issues and platform updates.
</p><p>&middot; Perform other job-related duties as assigned.
</p><p></p><p><b>Experience
</b></p><p>&middot; A minimum of four (4) years of experience in payment operations or card servicing within a financial institution is required.
</p><p>Knowledge and Skills &ndash; Education
</p><p>&middot; High school diploma or GED required; college degree preferred.
</p><p>Knowledge and Skills &ndash; Interpersonal Skills
</p><p>&middot; Role involves substantial personal contact for conflict resolution, relationship-building, and cooperation.
</p><p>&middot; Requires confidentiality, discretion, diplomacy, and tact.
</p><p></p><p><b>Other Skills
</b></p><p>&middot; Advanced knowledge of credit card networks (Visa, Mastercard), card processing systems, ACH, and industry regulations.
</p><p>&middot; Strong analytical, problem-solving, and organizational skills.
</p><p>&middot; Experience with dispute/fraud handling platforms (e.g., Falcon,).
</p><p>&middot; Excellent communication and interpersonal skills; ability to lead and influence cross-functional teams.
</p><p>&middot; High attention to detail and proactive problem identification.
</p><p>&middot; Experienced in Microsoft 365 products. (Excel &amp;Word)
</p><p></p><p><b>Physical Requirements
</b></p><p>&middot; Primarily sedentary work with occasional lifting up to 10 lbs.
</p><p>&middot; Able to climb/descend stairs in emergencies.
</p><p>&middot; Operate office equipment, including telephone, copier, facsimile, and calculator.
</p><p>&middot; Ability to use a computer 6&ndash;8 hours per day.
</p><p>&middot; Work extended hours when required by management.
</p><p>&middot; Regular, reliable, and timely attendance required.
</p><p>&middot; Ability to work independently or as part of a team.
</p><p>&middot; Able to follow written and verbal instructions clearly.
</p><p>&middot; Perform basic math calculations accurately.
</p><p>&middot; Maintain professionalism with diverse personalities and deliver high-quality service.
</p><p>&middot; Perform with composure under deadlines, accuracy requirements, or a fast pace.
</p><p>&middot; Handle multiple changing priorities effectively.
</p><p>&middot; Exercise the highest level of discretion with confidential matters.
</p><p>&middot; Work environment noise level is usually moderate.
</p><p>&middot; This job description is not a complete statement of all duties and responsibilities
</p><p></p><p>#Onsite
</p><p>#LI-NK1
</p><p></p><div><p>This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
</p><p></p><p><b>JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
</b></p></div><div><p>JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.<br>
</p></div><p></p><div><p><b>DISABILITY ACCOMMODATIONS
</b></p></div><p>If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family&rsquo;s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance .</p></div>

Senior Payments Specialist

Rogue Credit Union

<div><div><b>Department:</b> Payments Services</div><div><b>
Reports To:</b> Payment Services Assistant Manager</div><div><b>
Classification:</b> Non-Exempt</div><div></div><div><b><br>
About Rogue Credit Union:</b></div><div></div><div><br>
When you join the team at Rogue Credit Union, you become a part of a purpose-driven organization that is focused on partnering with individuals and communities on their journeys to financial well-being. As a team member, you become a part of a growing financial cooperative whose mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. We strive to make an impact in the community by living, giving, and supporting local. Our focus is not our assets, but on providing value for the people and communities we serve.</div><div></div><div><br>
We believe in building a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! Our team members are critical to making our communities a better place to work and play. Rogue Credit Union is headquartered in the Rogue Valley which is located in beautiful southern Oregon. We&rsquo;re surrounded by gorgeous mountains, trees, rivers, lakes, waterfalls, music, festivals, art, and farm-to-table culinary delights. We&rsquo;re proud to call the Northwest home.</div><div></div><div><br>
Good candidates for Rogue are friendly, helpful, and enthusiastic individuals. They&rsquo;re excited to make an impact in the community and are passionate about serving our members. Applicants are ready to join not just a growing financial cooperative, but a team who will value and support them personally and professionally.</div><div></div><div><br>
Rogue Credit Union is a member-owned, not-for-profit financial cooperative with an asset base of over $3 billion and a loan portfolio of over $1.8 billion. At Rogue, membership is more than an auto loan or a checking account; it&rsquo;s about offering a higher level of service to over 204,000 members. Under the guidance of the Board of Directors, Rogue is committed to helping its members along the way, making local communities better for everyone. Membership with Rogue is open to anyone who lives, works, worships, or attends school in select Oregon, Idaho, and California counties. Please visit us online to become a part of something bigger.</div><div></div><div><b><br>
Role:</b></div><div>
Support and assists all areas of Rogue Credit Union (Rogue) cards processes and services. Actively anticipates and addresses common member concerns related to debit, credit and ATM card billing discrepancies, card requests, transaction denials, disputed charges, fraudulent activities, and limit enhancements within established regulatory and procedural deadlines, utilizing expertise in card program. Identifies and supports ways to enhance member loyalty, expand member relationships, increase operational efficiencies, and balance risk for the credit union. Works in conjunction with the department to support Rogue's Vision, Mission, and Values.</div><div></div><div><b><br>
Essential Functions &amp; Responsibilities:</b></div><div>
65% Strong understanding of duties related to the cards area including but not limited to; all internal and external member inquiries related to the cards area which includes processing new card orders, returned cards, Co-Op Adjustments, investigating and processing card disputes, performing routine maintenance on existing cards, card issuance, card transaction research, troubleshoot reported card-related issues and fraud reporting. Maintains a general knowledge and understanding of key system operations, rules, regulations, and credit union policies and guidelines surrounding card processing to ensure processing limits, liabilities and timelines are adhered to.</div><div></div><div><br>
20% Provides exceptional internal member service experiences through various communication channels in a friendly and professional manner using Rogue&rsquo;s Service Promises to assist, educate, empower, and complete member requests. Provides unsurpassed external member service to resolve and complete member requests promptly and accurately. Reviews payment reports and communicates with management regarding trends and/or areas of concern.</div><div></div><div><br>
10% Actively cross-trains with teammates and sub-teams to expand knowledge and provide backup support as requested. Identifies opportunities for member and interdepartmental education, procedure refinement and process improvement opportunities. Routinely reviews processes and procedures and proactively completes and/or reports updates.</div><div></div><div><br>
5% Proactively performs other related duties as needed assigned.</div><div></div><div><b><br>
Knowledge and Skills:</b></div><div><b>
Experience:</b> One month to two years of similar or related experience or knowledge of credit, debit, ATM products and procedures preferred.</div><div></div><div><b><br>
Education:</b> A high school education or GED.</div><div></div><div><b><br>
Interpersonal Skills:</b> Work involves much personal contact with others inside and/or outside of the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.</div><div></div><div><b><br>
Other Skills:</b> Must be able to operate a 10-key calculator by touch. Must be computer proficient and ready to use PC spreadsheet software. Must have good productivity with the ability to manage the workload and meet deadlines. Must be thorough and have an eye for detail. Ability to work independently and as part of a team. Active listening skills, with deductive reasoning ability. Willingness to adapt to changing business needs and deadlines.</div><div></div><div><b><br>
Physical Requirements: </b>Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discernments in sound. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading.</div><div></div><div><b><br>
Work Environment:</b> Normal workday with occasional overtime. May include early morning, evening or weekend work. May include evening or early morning travel with overnight stays. Travel to all credit union regions may be required. Exposed to potentially hazardous conditions, i.e., robbery.</div><div></div><div><b><br>
Disclaimer:</b></div><div>
Job descriptions are not intended, and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs.</div><div></div><div><br>
Note: Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.</div><div></div><div><br>
Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.</div><div></div><div><b><br>
This Job Description is not a complete statement of all duties and responsibilities comprising the position.</b></div></div><p></p>

Cards Specialist I or II (DOE)

ECCO Gulf Majorel Qatar

<div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>
Analyse credit and debit card usage trends (by merchant, country, product, etc.) to identify, monitor and manage the fraud risk of the Group&rsquo;s card business and take the necessary corrective/ remedial action on timely basis to prevent card fraud losses.</li></ul><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>
Liaise with Cardholders to confirm suspected card fraud and take the necessary actions to block the card (if applicable / fraud confirmed)</li><li>
Build and maintain strong and effective relationship with all other related units to achieve the Group&rsquo;s goals/ objectives. (such as Call Centre, Corporate, Private Banking,)</li></ul><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>
Monitor the system and examine the same for suspicious Cards transactions</li><li>
Focus on transactions from identified high risk countries and classify the same if necessary</li><li>
Contact the concerned cardholder to confirm identified suspicious transactions and put the card in&ldquo;restricted card&rdquo; status if required to prevent fraudulent activities</li><li>
Deal with all customer requests/ complaints in a professional way to bring about a positive outcome</li><li>
Maintain data standards, including adherence to the Data Protection Act and the Group&rsquo;s policies &amp; procedures</li><li>
Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</li></ul>
<b>Years of Experience
</b><p>The candidate must have <b>2-3 Years of experience in the same field.</b></p><p>
Strong communication in <b>English and Arabic.</b></p></div>

Card Risk Analyst (Fraud Monitoring)

Salt Lake Community College

<div><div><div><div><div><b>Salary</b></div>
</div><div><div>$15.00 - $16.35 Hourly</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>Taylorsville Campus, UT</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Part-Time Staff</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>202500752</div>
</div></div></div><div><div><div><div><b>Division</b></div>
</div><div><div>Institutional Advancement</div>
</div></div><div><div><div><b>Department</b></div>
</div><div><div>Printing Services</div>
</div></div></div><div><div><div><div><b>Opening Date</b></div>
</div><div><div>04/09/2026</div>
</div></div><div><div><div><b>Closing Date</b></div>
</div><div><div>4/23/2026 11:59 PM Mountain</div>
</div></div></div><div><div><div><div><b>FLSA</b></div>
</div><div><div>Non-Exempt</div></div></div></div></div>
<br><div></div><div><div><div><p><b>Applicants must be authorized to work in the United States.</b></p>
<p><b>All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.</b></p>
</div>
</div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div>
<div><p>The Customer Service Specialist I is knowledgeable in all areas of printing and the following, so that they can consult with customers: wide format printing, design and design programs, billing software such as QuickBooks, and other consultation tools. The Customer Service Specialist's time will be spent working directly with customers, either in person or through email or phone communications. This particular position has an emphasis on graphic design to be able to lay out files to be ready to print.</p></div><br>
<div><h2 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities &amp; Knowledge Skills &amp; Abilities</b></h2></div>
<div><p>Experience is required with: using copiers and printers, utilizing the Adobe and Microsoft suites of software, utilizing billing programs such as QuickBooks, working closely with customers and their behaviors which could range from extremely happy to extremely upset.<br>
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College.<br>
Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.</p></div>
<div><h2 class="jobSectionHeader"><b>Minimum qualifications</b></h2></div>
<div><p>High school diploma or equivalent .</p></div>
<div><h2 class="jobSectionHeader"><b>Preferred Qualifications</b></h2></div>
<div><p>Ideal candidate must have: a positive and friendly approach to people, an ability to meet deadlines in a fast paced work environment, a great attention to detail, and must be flexible with workflow changes. The ideal candidate for this position must also have some design skills with the Adobe Suite (Illustrator, Photoshop, InDesign, and Acrobat)</p></div>
</div><div></div><div><div><p><b>SLCC Information</b></p>
<p>Salt Lake Community College is Utah&rsquo;s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah&rsquo;s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students&rsquo; lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.<br>
<br>
Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.<br>
<br>
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.<br>
<br>
SLCC is a participating employer with Utah Retirement Systems (&ldquo;URS&rdquo;). In addition to URS, SLCC offers several other retirement account options.<br>
<br>
This position is subject to a successful completion of a criminal background check.</p></div></div></div>

Specialist I, Invoicing and Cashiering Printing Services

OpenTech Alliance

<div><p><b>Accounts Payable Specialist</b></p><p><b>
Location: Phoenix, AZ</b></p><p><b>
The Company</b></p><p>
OpenTech Alliance, Inc. is a leading technology provider serving the self storage industry. The company delivers innovative, software-enabled solutions including online auctions, access control systems, kiosks, and call center services. Headquartered in Phoenix, AZ, OpenTech supports major operators across North America and continues to expand globally.</p><p><b>
About the Role</b></p><p>
We are seeking a detail-oriented Accounts Payable Specialist to manage invoice processing and ensure timely, accurate payments. This role is critical to maintaining strong vendor relationships and supporting overall financial operations.</p><p><b>
Key Responsibilities</b></p><ul><li>
Manage full-cycle accounts payable including invoice processing and payments</li><li>
Verify, code, and process vendor invoices in accordance with company policies</li><li>
Research discrepancies and resolve vendor issues</li><li>
Prepare and schedule payments (check, ACH, credit card, wire)</li><li>
Maintain organized records and support documentation</li><li>
Assist with month-end close, accruals, and reconciliations</li><li>
Manage vendor setup, W-9 collection, and payment verification</li><li>
Process employee reimbursements and credit card reconciliations</li><li>
Support AP automation tools and workflow improvements</li></ul><ul><li>
Associate&rsquo;s degree in Accounting or equivalent experience</li><li>
Experience with accounts payable processes</li><li>
Strong understanding of accounting principles</li><li>
Proficiency in Microsoft Excel</li><li>
NetSuite experience is a plus</li><li>
Strong attention to detail and time management skills</li></ul><p><b>
Why Join OpenTech?</b></p><p>
At OpenTech Alliance, you&rsquo;ll join a collaborative and growing team where your contributions matter. We offer a supportive work environment, competitive benefits, and opportunities for professional growth.</p></div>

Accounting Specialist

Eventus WholeHealth

<div><div><b>Clinician Support Specialist</b></div><br>
<div></div>
<div></div>
<div><b>Position Summary:</b></div>
<div>Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff.</div>
<div></div>
<div>The Clinician Support Specialist is responsible for enhancing the performance of the clinical care team through supporting and facilitating clinical services with their assigned providers. The Clinician Support Specialist is required to work in the field with the assigned provider as directed by Lead Clinician Support Specialist or Manager/Supervisor. You may be asked to travel to facilities up to 60 miles from your home.</div>
<div></div>
<div><div>Hours: Mon-Fri - 8-hour dayshift</div>
<div>Fuel Card to assist with commutes</div>
</div>
<div></div><div><b>Provider Support</b></div>
<ul><li>Ensure that the clinical provider in the assigned building is able to focus on taking care of their patients for the day</li>
<li>Ensure that each patient is seen as medically necessary per clinical protocol.</li>
<li>Serve as a &ldquo;buffer&rdquo; between provider and families/staff to facilitate proper patient management.</li>
<li>Document appropriate encounter and time for CCM and BHI services</li>
<li>If scheduling is assigned: Scheduling rosters should be updated daily to ensure accuracy and schedules sent timely.</li>
<li>Assist with any day-of changes to the scheduled visits due to acute needs, hospitalizations, admissions, or discharges</li>
<li>Prepare clinical documentation for assigned providers each day</li>
<li>Complete basic opening of encounter note as per discipline protocol</li>
<li>Perform medication reconciliation on all scheduled patients each encounter</li>
<li>Enter appropriate facility chart data on all scheduled patients each day into patient encounter notes and assign to provider</li>
<li>Enter lab and other diagnostic study results into patient encounter and assign to provider as per guidelines</li>
<li>Assist with collection and sorting of all clinical paperwork needed for clinician review and ensure completion each day</li>
<li>Host telehealth sessions for providers as assigned by manager/supervisor, both routine and acute visits</li>
</ul>
<div></div><div><b>Facility Support</b></div>
<ul><li>When scheduling is an expectation for your role:
<ul><li>Share patient schedules with key facility staff as needed.</li>
</ul></li><li>Assist with any triage needs as directed by assigned provider (whether they are in or out of the building that day)</li>
<li>Assist with triage documentation as needed.</li>
<li>Ensure that all needed paperwork is routed for the facility to Eventus providers, office, or families.
</li><li>Assist with consents for any services needed.</li>
<li>Attend stand up meetings to report any needed information from the facility to Eventus providers and vice versa if allowed by facility.</li>
<li>Assist with discharge planning of clinical services as needed.</li>
<li>Ensuring check in and out each day with facility staff regarding patients seen, status, etc.</li>
</ul>
<div></div><div><b>Patient Support</b></div>
<ul><li>Maintain patient confidentiality at all times.</li>
<li>Document appropriate encounter and time for CCM and BHI services</li>
<li>Check all forms of communication several times daily to ensure patient needs are met.</li>
<li>Inform patient and family of recent visits, new orders and defer to provider when needed</li>
<li>Communicate transitions of care to CCM team to enhance patient care and education.</li>
</ul><div>Additional Duties and Responsibilities</div>
<div><ul><li>Clinician Support Specialists are expected to be knowledgeable and adhere to Eventus WholeHealth standards, policies and procedures and outlined in employee handbook including HIPAA rules and regulations.</li>
<li>Clinician Support Specialists should adhere to the Eventus WholeHealth dress code policy i.e. clean, wrinkle-free, matching scrubs with appropriate, closed-toed footwear and name badge.</li>
<li>When duties are completed ahead of scheduled workday, report to your Lead Clinician Support Specialist for any additional assignments.</li>
<li>Clinician Support Specialists should seek further training if uncertain how to proceed with any assignment.</li>
</ul>
</div><div></div><div><b>Qualifications/Education:</b></div>
<div>High School Diploma or equivalency</div>
<div>Must have a valid driver's license and reliable transportation</div>
<div>Expected to travel up to 1 hour from home address</div>
<div>Certified Clinician Support Specialist degree a plus</div>
<div>Typing speed of 45wpm or greater</div>
<div>Medical Scribing experience preferred</div><br>
<div></div>
<div></div>
<div><b>WHAT WE OFFER</b></div>
<div>Our full-time positions offer provide:</div>
<div>A chance to be part of a growing and emerging culture</div>
<div>Fuel card to assist with commutes</div>
<div>Paid time off benefits</div>
<div>Holidays</div>
<div>Health benefits (medical, dental vision)</div>
<div>Short &amp; Long-term disability options</div>
<div>Employer Contribution to 401k Retirement</div>
<div><br>
About Eventus WholeHealth:<br>
Eventus WholeHealth was founded in 2014 to provide physician-led healthcare services for residents and patients of skilled nursing and assisted living facilities. With our highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence-based model provides collaborative interdisciplinary care with the seamless and vital integration of a wide range of specialties. Our differentiated approach not only empowers the facilities to reach their own goals and objectives but also ensures better patient outcomes. For more information, please visit www.eventuswholehealth.com.</div></div>

Clinician Support Specialist

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