card services specialist

Bespoke Smart financial services

<p>We are hiring a <b>target-driven Marketing Specialist</b> for our <b>Bank Credit Card Sales team</b> in Dubai. The ideal candidate will have strong banking sales experience and a proven ability to meet monthly targets.</p><p><b>Key Responsibilities:</b></p><ul><li>Achieve <b>50+ credit card bookings per month</b></li><li>Promote and sell bank credit card products</li><li>Engage customers using a <b>provided customer database</b></li><li>Maintain accurate sales records and reports</li><li>Ensure compliance with bank and regulatory guidelines</li></ul><p><b>Requirements:</b></p><ul><li><b>UAE banking experience is mandatory</b></li><li>Candidates with <b>home country banking experience plus fresh UAE exposure</b> are welcome</li><li>Strong communication and negotiation skills</li><li>Ability to work under targets and deadlines</li><li><b>Immediate joiners preferred</b></li></ul><p><b>Work Location:</b> Dubai, UAE</p><p>Job Type: Full-time</p><p>Pay: From AED3,000.00 per month</p>

Marketing Specialist – Credit Card Sales

HSBC

<div><p><b>Job Profile text:</b></p><div><b>
T</b><b>his role will support US coverage, therefore late shift timings will apply.</b></div><p>
The commercial card service specialist team is a ring-fenced team aimed at replicating the client experience provided by card service managers. Whilst these service managers will not be geographically located in the same country as the client, they will provide the client expected service by leveraging technology. These will be service oriented individuals with the right amount of card knowledge to be able to address the different complex card queries from clients. They will not have a client portfolio, however, will own the query that they pick up from the generic pooled mailbox.</p><div></div><div><b><br>
The jobholder is primarily responsible for:</b></div><ul><li>
Ownership of card issues &ndash; Completely own card related issues. The service specialists will be the face of HSBC/GPS for card issues and liaise with the different departments where required. Card specialists will ensure constant updates and holding responses as appropriate.
</li><li>First Contact Resolution &ndash; Whilst there will be instances where card service specialists will have to coordinate with different teams, the endeavour will always be to drive first contact resolution, either through email and or where required via call/zoom.</li><li>
Creation of synergies between card operations, card service managers, client account manager, and contact centre.
</li><li>Compliment / support card service manager and client account manager &ndash; The card service specialist will be complimenting the CSS and CAMs for card related issues as appropriate.</li><li>
Connectivity &ndash; The jobholder will where possible engage the client through zoom video calls and not just through audio / emails.</li></ul><p></p><p><b><br>
Control:</b></p><p>
Card service specialists are accountable for setting the &lsquo;tone at the top&rsquo; which underpins the principles of a positive and effective internal control environment. They should exhibit leadership and direction to their teams for establishing and maintaining an effective work environment.</p><p></p><div><b><br>
Conduct:</b></div><div>
Management of conduct is a critical component of all our business activities including, for example, the Group&rsquo;s strategy and business models, our culture and behaviors, our interaction with customers, our financial markets operations, and our governance and oversight processes. HSBC's approach to conduct is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.</div><div></div><div><br>
Focus on conduct is integral to HSBC&rsquo;s values and principles and supports the Group&rsquo;s strategy for sustainable growth and streamlining of business processes and procedures.</div><div><br>
</div><div>HSBC has defined the Global Outcomes relating to Conduct which must be delivered by Global Lines of Business, HOST and the Global Functions. The 15 Global Outcomes are located within the document in this link:</div><p><i>
Global Risk FIM / Regulatory Compliance / B.25 Global Conduct Policy</i></p><div>
Whilst all 15 Global Outcomes apply across the organization, there are more dominant or relevant Outcomes which relate to specific roles. Below is an indicative guide to show which Outcomes are more likely to apply to this job description. This should be used as a guide only and all roles within the organization should adhere to the Outcomes and the local regulatory standards and requirements relating to the markets in which they operate.</div><div></div><p><b><br>
Strategy &amp; Business Models</b></p><ul><li>
Rules under this category are not applicable to this job</li></ul><p></p><p><b><br>
Culture &amp; Behaviors</b></p><ul><li>
Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate</li><li>
Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets</li><li>
We are open to challenge, we acknowledge when things go wrong, we fix things and we learn from our mistakes</li><li>
We reward and incentivise performance, behaviours and attitudes which deliver the fair treatment of customers and uphold market integrity</li></ul><p></p><p><b><br>
Customer:</b></p><ul><li>
We know our customers and understand their needs-we actively listen to them and ask the right questions</li><li>
Our products and services provide a balanced exchange of value between HSBC and our customers</li><li>
Throughout our Sales and servicing we are efficient, transparent and customer focused</li></ul><p></p><p><b><br>
Markets:</b></p><ul><li>
We seek to prevent and will proactively identify actions and behaviours that constitute market misconduct, and respond appropriately</li><li>
We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse</li></ul><p></p><p><b><br>
Governance &amp; Oversight:</b></p><ul><li>
Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity</li><li>
Principal Accountabilities: key activities and decision-making areas</li></ul><p></p><p><b><br>
Impact on the Business/Function:</b></p><ul><li>
Handle GPS GB and CMB (CIB) Card clients Program Admins, Treasurers, Finance Managers as one point contact for their Commercial Card queries / issues</li><li>
Contribute to the delivery of the key strategic initiatives set by Card Service leadership which will influence delivery of solutions to our customers across GBM and CMB</li><li>
Work in combination with other functions &ndash; Card Operations, Fraud Management, Country Teams, GPS Service Manager and Card Product Team to achieve end-to-end client fulfilment</li><li>
Facilitate the provision of technical guidance to clients for navigating e-Channels such as MiVision, Smart Data Gen, TSYS, Visa Interlink, etc</li></ul><p></p><p><b><br>
Typical Targets and Measures:</b></p><ul><li>
Client satisfaction</li><li>
Resolution of client service issues</li><li>
High net promoter score</li><li>
Process improvements suggested and implemented</li></ul><p></p><p><b><br>
Customers / Stakeholders:</b></p><ul><li>
Act as a Services champion (Subject Matter Expert) for the RMs, Sales Managers within CMB and GBM to structure the transactions and ensure and to provide service advisory solutions to the respective clients.</li><li>
Ensure positive client experiences through support, Card Solution advice and best practices in relation to GPS Commercial Cards.</li><li>
Ensure that GPS is responsive to the requirements and expectations of the Global Businesses with regard to service expectation on Commercial Cards.</li><li>
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets</li><li>
Drive and maintain regular dialogue with Global Businesses to ensure alignment of objectives and effective communication of GPS Services initiatives.</li><li>
Manage commercial card process for clients to ensure positive client experience, accelerate revenue realization of won mandates, and improve transactional efficiency.</li><li>
Take ownership of clients&rsquo; cards service needs and deliver solutions aligned with client expectations which will help ensure retention of client&rsquo;s business</li><li>
Constantly meet or exceed global and local service standards for internal and external clients.</li><li>
Effectively manage and record all client complaints. Ensure proper escalation is done to GPS Card Business team</li></ul><p></p><p><b><br>
Leadership &amp; Teamwork:</b></p><ul><li>
Exhibits behavior aligned to the overall HSBC vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer-centered culture</li><li>
Works cohesively with Team members including Team leader to achieve positive outcomes for the clients.</li><li>
Shares best practices and learnings within the team and takes a hands on approach in coaching new or junior team members</li><li>
Demonstrate the highest level of professionalism and integrity, setting exemplary standards of conduct to all employees</li><li>
Foster a strong, collaborative culture and positive team dynamics consistent with Group values</li><li>
Continue to develop skills, seek explicit development opportunities personally to achieve the highest levels of industry professionalism</li></ul><p></p><p><b><br>
Operational Effectiveness &amp; Control:</b></p><ul><li>
Maintain a robust and efficient control environment across GPS to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise</li><li>
Exercise judgment to assess and mitigate financial, documentary, credit, regulatory and compliance risks.</li><li>
Compliance of group policies and regulatory requirements</li><li>
Ensure that each service specialists training assigned is completed as per the mandatory requirements</li><li>
Ensure client complaints are recorded, reviewed and resolved in accordance with global and or country complaints handling standards</li><li>
Continually identify and address root cause issues that impact service levels</li><li>
Adopt preventive measures to improve and protect service levels.</li></ul><p></p><p><b><br>
Role Context:</b></p><p>
Client experience is a significant differentiator within the transaction banking space. Across the different markets Commercial Cards are a key driver of fee income and our proposition provides a differentiator to open client discussions. There is an opportunity to build on this strength through a team of dedicated commercial cards team to support complex queries.</p><p>
With card solutions becoming more complex, clients are seeking a service specialist who are able to own the problem from start to finish, and this is being viewed as an important component of the larger card solution itself. Whilst there are generic service managers, the objective of the commercial card service specialists is to act as a go in between, as well a dual owner, that is service ownership and issue ownership &ndash; them being the singe one point of contact for all things cards at a program admin, treasurer level.</p><p>
The card service specialists aligning with Group strategy, creating synergy with other country teams, and closely interacting with various internal (GB &amp; CMB RMs, Card Operations, Service Managers, FCC, RC, Legal &amp; Tax, etc.) and external (GB &amp; CMB customers), global, regional and local stakeholders are important activities to be successful in the role.</p><p>
While in the process of delivering to meet customers&rsquo; expectations, the person is required to ensure that the team operates within the parameters established by external regulators in the region and is also subject to internal Group parameters. Therefore, a broad knowledge of the business environment and the commercial card business in the middle east, as<b> </b>well as a strong working knowledge of HSBC's operations, systems, card products and services in the region is required.</p><p></p><p><b><br>
Major Challenges:</b></p><p>
Enhance our global position as the leading international transactions bank by establishing a pioneer service culture in terms of industry best practices, undisputed leadership, and consultative solution delivery.</p><p>
Given the existing competitive market landscape, the jobholder is required to keep up to date in terms of market trends, card products, and ever-changing customer&rsquo;s needs. In view of the dependency with different departments like card operations, fraud management, product, IT, it is expected the individual create a working relationship with these teams and will be required to demonstrate broad and effective stakeholder management across various parties. The job holder will pro-actively identify internal efficiency opportunities by initiating improvement process review, engaging the cross function / cross country teams with an aim to enhance customer experience, elevating customer recognition and satisfaction.</p><p></p><p><b><br>
Qualifications &amp; Experience:</b></p><ul><li>
Fairly good understanding of payments, and commercial cards</li><li>
A passion for serving clients and managing clients, front line client engagement experience</li><li>
Ability to own issues, to be able to be in front of a client (via Video) and take ownership</li><li>
High commitment to service excellence and client relationship management</li><li>
Strong knowledge of back end operational process</li><li>
Fluent English language command &ndash; speaking and writing</li><li>
Strong interpersonal, influencing and communication skills</li><li>
Minimum 2 &ndash; 3 years in front line service, complex query handling</li></ul></div>

Commercial Cards Services Specialist - US / or UK - GPS - CMO (Night and Overnight Coverage applies

COMMUNIK MARKETING MANAGMENT EST

<p><b>Job Description:</b></p><p>We are seeking enthusiastic and motivated <b>Credit Card Sales Executives</b> to join our growing team. The ideal candidate will be responsible for promoting and selling credit cards to potential customers through direct sales, field activities, and lead generation.</p><p>You will play a key role in driving sales growth and building strong customer relationships while maintaining a professional and results-driven attitude.</p><p><b>Key Responsibilities:</b></p><ul><li>Promote and sell credit cards to individual and corporate clients.</li><li>Meet or exceed monthly and quarterly sales targets.</li><li>Generate leads through field visits, referrals, and cold calling.</li><li>Explain product features, benefits, and eligibility criteria clearly to customers.</li><li>Assist clients in completing applications and documentation accurately.</li><li>Maintain strong relationships with existing and potential clients.</li><li>Provide excellent customer service and follow up on applications.</li><li>Report daily sales activities and progress to the team leader/manager.</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in <b>credit card or banking sales</b> preferred (freshers with strong communication skills are welcome).</li><li>Excellent communication and interpersonal skills.</li><li>Goal-oriented with a passion for sales and customer service.</li><li>Must be presentable, confident, and self-motivated.</li><li>Ability to work under pressure and achieve targets.</li></ul><p><b>Benefits:</b></p><ul><li><b>Basic Salary:</b> AED 2,500 &ndash; 5,000 (Traget based) + Incentives</li><li><b>Attractive incentives and commissions</b></li><li><b>Visa provided</b> by the company</li><li>Ongoing <b>training and career development</b> opportunities</li><li>Supportive and dynamic work environment</li></ul><p>Job Types: Full-time, Fresher</p><p>Pay: AED2,500.00 - AED5,000.00 per month</p><p>Experience:</p><ul><li>sales: 1 year (Required)</li><li>Banking: 1 year (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Credit Card Sales Executive - Mawarid Finance

Infosys

<div><h2 class="jobSectionHeader"><b>Key Responsibilities:</b></h2><br>
<ul>
<li>A day in the life of an Infoscion</li>
<li>As part of the Infosys consulting team your primary role would be to get to the heart of customer issues diagnose problem areas design innovative solutions and facilitate deployment resulting in client delight</li>
<li>You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise</li>
<li>You will plan the activities of configuration configure the product as per the design conduct conference room pilots and will assist in resolving any queries related to requirements and solution design</li>
<li>You will conduct solution product demonstrations POC Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization s financial guidelines</li>
<li>Actively lead small projects and contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers</li>
<li>If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you</li></ul><br>
<h2 class="jobSectionHeader"><b>
Technical Requirements:</b></h2><br>
<ul>
<li>Primary skills Banking Cards and Payments Financial Services Domain Cards Financial Services Domain Cards Swift</li></ul><br>
<h2 class="jobSectionHeader"><b>
Additional Responsibilities:</b></h2><br>
<ul>
<li>Ability to develop value creating strategies and models that enable clients to innovate drive growth and increase their business profitability</li>
<li>Good knowledge on software configuration management systems</li>
<li>Awareness of latest technologies and Industry trends</li>
<li>Logical thinking and problem solving skills along with an ability to collaborate</li>
<li>Understanding of the financial processes for various types of projects and the various pricing models available</li>
<li>Ability to assess the current processes identify improvement areas and suggest the technology solutions</li>
<li>One or two industry domain knowledge</li>
<li>Client Interfacing skills</li>
<li>Project and Team management</li></ul><br>
<h2 class="jobSectionHeader"><b>
Preferred Skills:</b></h2>
Domain-&gt;Cards and Payments-&gt;Cards Business Analysis,Domain-&gt;Cards and Payments-&gt;Payments Business Analysis</div>

Cards and Payments Consultant

Qatar National Bank

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>26-Jun-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day-to-day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition.</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.</li><li>Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.</li><li>Implements KPI&rsquo;s and best practices for Associate, QNB First Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.</li><li>Must follow up on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customers.</li><li>Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign</li><li>Provide &ldquo;service excellence&rdquo; for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.</li><li>Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.</li><li>Provide information about suitable products and services offered by the Group and identify cross selling opportunities.</li><li>Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Work in shifts that are either morning plus evening or together within the approved timing as per the banks policies.</li><li>Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service.</li><li>Work with the Customer Relationship Executives and Managers to solve problems that might arise from complaints and difficulties in customer communication.</li><li>Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB&rsquo;s published service quality.</li><li>Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Maintain QNB First customer&rsquo;s personal information data and enquiry list under-control using tracking system(s).</li><li>Maintain QNB First customer service area files, database, records, registers and logs under control.</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess working knowledge of customer relationship management to carry out duties and responsibilities.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</li><li>No years of experience required</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Associate QNB First Customer Service

Klüh Catering GmbH

<b>Werden Sie Teil der Klüh Catering GmbH! Für unsere Hauptverwaltung im Herzen Düsseldorfs suchen wir einen erfahrenen Payment Spezialisten (m/w/d), der das Team aus aktuell zwei Mitarbeitenden verstärkt. Die regelmäßigen Arbeitszeiten sind 40 Stunden von Montag bis Freitag.<br></b><b>Eintrittstermin: ab sofort</b><br><b>Aufgaben</b> <br> Die Dynamik eines erfolgreichen Unternehmens mit einer . klicken sie bewerben, für die volle Stellenbeschreibung

Spezialist Kassensysteme / Payment (m/w/d)

PayTech Group

<div>
 <strong>
  Job Title:
 </strong>
 Cards Product Management Specialist
 <br/>
 <br/>
 <strong>
  Term:
 </strong>
 12 months
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Bahrain
 <br/>
 <br/>
 <strong>
  Division:
 </strong>
 Retail Banking/ Cards &amp; Payments
 <br/>
 <br/>
 <strong>
  Relevant experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10-15 years cards product/ portfolio management
  </li>
  <li>
   Card Product launches
  </li>
  <li>
   Process/ Policy revamp
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Mandatory requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience of product launches, CVP development, SAMA regulations knowledge
  </li>
  <li>
   Knowledge of cards (debit, credit and prepaid) profitability and key metrics
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PURPOSE OF THE PROJECT
  <br/>
  <br/>
 </strong>
 The Cards Product Management Specialist is responsible for driving the strategic development, commercialization, and lifecycle management of card products. This includes overseeing product launches, optimizing portfolio performance, managing vendor relationships, and ensuring compliance with regulatory standards. The role is pivotal in enhancing customer engagement, profitability, and operational efficiency across the card business. The specialist will guide and support in executing strategies aimed at generating revenue through products in alignment with consumer banking strategy, with a focus on the whole bank value which is not limited to Card Launches and ongoing product management.
 <br/>
 <br/>
 <strong>
  Key Activities
  <br/>
  <br/>
 </strong>
 <strong>
  Core Responsibilities And Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the design and rollout of innovative card products tailored to market needs.
  </li>
  <li>
   Define product value propositions (CVPs) and pricing strategies.
  </li>
  <li>
   Create a Bin Sponsorship program and lead discussions for white label solutioning and processing capabilities discussions with new clients
  </li>
  <li>
   Collaborate with cross-functional teams (marketing, sales, operations, compliance) to ensure successful product launches
  </li>
  <li>
   Guide and support in executing strategies aimed at generating revenue through products in alignment with consumer banking strategy.
  </li>
  <li>
   Supports the commercialization of new products and launch of new products and solutions, by recommending pricing, providing sales tools and training the sales team to ensure knowledge transfer resulting in successful sales in partnership with acquisitions
  </li>
  <li>
   Support the client in profit and growth for cards, including revenue, credit costs, and direct/allocated costs.
  </li>
  <li>
   Manage product management for cards, audit, compliance matters, and complaints support.
  </li>
  <li>
   Provide guidance and support to client-facing professionals and sales teams to solve complex client needs through products.
  </li>
  <li>
   Support sales teams with training, tools, and product knowledge to drive acquisition and usage.
  </li>
  <li>
   Recommend promotional campaigns and tactical plans to boost card performance
  </li>
  <li>
   Supports monitoring of product performance, post roll-out and helps resolve product or sales issues to ensure continuous product improvement.
  </li>
  <li>
   Support in delivery of large programs for clients from initiation to benefit realization Successful execution of projects across different clients / businesses, identifying and mitigating risks, solving issues, developing plans and ensuring they are implemented in line with agreed timescales, budgets and quality criteria, including examples of re-aligning scope and objectives during a program to ensure maximum value extraction
  </li>
  <li>
   Develop strong bonds with clients that endure beyond a particular assignment, serves as a go-to resource for client staff, is sought out for knowledge of industry and firm
  </li>
  <li>
   Identify new business opportunities to support clients with solutions
  </li>
  <li>
   Manage integration with card processing systems, switches, and vendors.
  </li>
  <li>
   Provide technical support for card applications and resolve operational issues
  </li>
  <li>
   Ensure seamless delivery of regulatory changes and compliance adherence
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  KPIs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Sales and Acquisition growth
  </li>
  <li>
   Spend, ENR and Revenue growth from card products
  </li>
  <li>
   Number of successful cards launches and time to market
  </li>
  <li>
   Reduction in credit costs and profitability optimization
  </li>
  <li>
   Successful execution of marketing campaigns
  </li>
  <li>
   Customer satisfaction and superior customer experience
  </li>
  <li>
   Timely and effective product roll-out and commercialization
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors or Masters degree in Business, Finance, Marketing, or related field.
  </li>
  <li>
   Strong understanding of card payments, processing systems, and regulatory environments.
  </li>
  <li>
   6 to 8 years of proven experience in product development, portfolio management, and cross-functional collaboration.
  </li>
  <li>
   Excellent analytical, communication, and stakeholder management skills
   <br/>
  </li>
 </ul>
</div>


Cards Product Management Specialist

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