card services specialist

CONNEXUS CREDIT UNION

<div><p><b>Connexus Credit Union - Who We Are:</b></p><p>
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.</p><p></p><p>
As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.</p><p></p><p><b>
This position is a temporary contract role and is not a permanent employment opportunity.</b></p><p></p><p><b>
About the Role:</b></p><p>
Our Card Fraud Specialist is responsible for a variety of activities such as initiating card disputes, processing reports, and working claims to ensure compliance with Regulation E. This position not only serves as a subject matter expert in card fraud, they will also assist members and employees of Connexus over the phone to provide guidance, support, and investigate claims. If you have a hunger to learn, a desire to help others, and thrive in change, join our team for the opportunity to be your personal and professional best.</p><p><b><br>
Responsibilities:</b></p><ul><li><p>
Receives and analyzes fraud and non-fraud card disputes from members and employees and determines appropriate resolutions.</p></li><li><p>
Complete daily call backs for suspicious debit card activity and processing Reg E Claims with strict adherence to Regulation E and Credit Union policy.</p></li><li><p>
Troubleshoot common debit card issues, order debit cards and perform card maintenance as necessary.</p></li><li><p>
Answer incoming member and department phone calls to resolve and investigate debit card fraud claims.</p></li><li><p>
Review and work daily Velera reports to ensure proper tracking of case status while ensuring applicable follow-ups are completed and notices are sent.</p></li><li><p>
Initiate outbound member calls to review submitted cases and gather additional documentation as needed.</p></li><li><p>
Collaborate with other Connexus departments, other financial institutions, law enforcement authorities or members when researching and resolving suspicious activity, under the direction of the Card Fraud Manager or Card Fraud Analyst.</p></li></ul><p></p><p><b>
Position Requirements:</b></p><ul><li><p>
This position is Remote.</p></li><li><p>
1+ years related experience is Required.</p></li><li><p>
Experience in financial institutions is Required.</p></li><li><p>
Self-motivated individual that is detail oriented and can accurately complete work within required time frames under minimum supervision driven by a sense of urgency.</p></li><li><p>
Possesses proficient skills to open, create, and modify various documents using the Microsoft Suite (e.g. documents, spreadsheets, email, etc.) and enter/retrieve information using various applications/systems.</p></li><li><p>
Excellent verbal and written communication skills to effectively communicate with all levels of bank and external customers.</p></li><li><p>
Must possess the ability to gather and analyze information skillfully and document those findings in a clear and concise report.</p></li></ul><p></p><p><b>
Connexus Credit Union's Employer Recognitions:</b></p><ul><li><p>
2026 Best Place to Work in IT, Computer World</p></li></ul><p></p><p><i>
Equal Opportunity </i><i>Employer/Disabled/Veterans/41</i><i> CFR 60&ndash;1.4, 41 CFR 60-1.35</i></p></div>

Card Fraud Specialist

Rogue Credit Union

<div><div><b>Department:</b> Payments Services</div><div><b>
Reports To:</b> Payment Services Assistant Manager</div><div><b>
Classification:</b> Non-Exempt</div><div></div><div><b><br>
About Rogue Credit Union:</b></div><div></div><div><br>
When you join the team at Rogue Credit Union, you become a part of a purpose-driven organization that is focused on partnering with individuals and communities on their journeys to financial well-being. As a team member, you become a part of a growing financial cooperative whose mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. We strive to make an impact in the community by living, giving, and supporting local. Our focus is not our assets, but on providing value for the people and communities we serve.</div><div></div><div><br>
We believe in building a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! Our team members are critical to making our communities a better place to work and play. Rogue Credit Union is headquartered in the Rogue Valley which is located in beautiful southern Oregon. We&rsquo;re surrounded by gorgeous mountains, trees, rivers, lakes, waterfalls, music, festivals, art, and farm-to-table culinary delights. We&rsquo;re proud to call the Northwest home.</div><div></div><div><br>
Good candidates for Rogue are friendly, helpful, and enthusiastic individuals. They&rsquo;re excited to make an impact in the community and are passionate about serving our members. Applicants are ready to join not just a growing financial cooperative, but a team who will value and support them personally and professionally.</div><div></div><div><br>
Rogue Credit Union is a member-owned, not-for-profit financial cooperative with an asset base of over $3 billion and a loan portfolio of over $1.8 billion. At Rogue, membership is more than an auto loan or a checking account; it&rsquo;s about offering a higher level of service to over 204,000 members. Under the guidance of the Board of Directors, Rogue is committed to helping its members along the way, making local communities better for everyone. Membership with Rogue is open to anyone who lives, works, worships, or attends school in select Oregon, Idaho, and California counties. Please visit us online to become a part of something bigger.</div><div></div><div><b><br>
Role:</b></div><div>
Support and assists all areas of Rogue Credit Union (Rogue) cards processes and services. Actively anticipates and addresses common member concerns related to debit, credit and ATM card billing discrepancies, card requests, transaction denials, disputed charges, fraudulent activities, and limit enhancements within established regulatory and procedural deadlines, utilizing expertise in card program. Identifies and supports ways to enhance member loyalty, expand member relationships, increase operational efficiencies, and balance risk for the credit union. Works in conjunction with the department to support Rogue's Vision, Mission, and Values.</div><div></div><div><b><br>
Essential Functions &amp; Responsibilities:</b></div><div>
65% Strong understanding of duties related to the cards area including but not limited to; all internal and external member inquiries related to the cards area which includes processing new card orders, returned cards, Co-Op Adjustments, investigating and processing card disputes, performing routine maintenance on existing cards, card issuance, card transaction research, troubleshoot reported card-related issues and fraud reporting. Maintains a general knowledge and understanding of key system operations, rules, regulations, and credit union policies and guidelines surrounding card processing to ensure processing limits, liabilities and timelines are adhered to.</div><div></div><div><br>
20% Provides exceptional internal member service experiences through various communication channels in a friendly and professional manner using Rogue&rsquo;s Service Promises to assist, educate, empower, and complete member requests. Provides unsurpassed external member service to resolve and complete member requests promptly and accurately. Reviews payment reports and communicates with management regarding trends and/or areas of concern.</div><div></div><div><br>
10% Actively cross-trains with teammates and sub-teams to expand knowledge and provide backup support as requested. Identifies opportunities for member and interdepartmental education, procedure refinement and process improvement opportunities. Routinely reviews processes and procedures and proactively completes and/or reports updates.</div><div></div><div><br>
5% Proactively performs other related duties as needed assigned.</div><div></div><div><b><br>
Knowledge and Skills:</b></div><div><b>
Experience:</b> One month to two years of similar or related experience or knowledge of credit, debit, ATM products and procedures preferred.</div><div></div><div><b><br>
Education:</b> A high school education or GED.</div><div></div><div><b><br>
Interpersonal Skills:</b> Work involves much personal contact with others inside and/or outside of the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.</div><div></div><div><b><br>
Other Skills:</b> Must be able to operate a 10-key calculator by touch. Must be computer proficient and ready to use PC spreadsheet software. Must have good productivity with the ability to manage the workload and meet deadlines. Must be thorough and have an eye for detail. Ability to work independently and as part of a team. Active listening skills, with deductive reasoning ability. Willingness to adapt to changing business needs and deadlines.</div><div></div><div><b><br>
Physical Requirements: </b>Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discernments in sound. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading.</div><div></div><div><b><br>
Work Environment:</b> Normal workday with occasional overtime. May include early morning, evening or weekend work. May include evening or early morning travel with overnight stays. Travel to all credit union regions may be required. Exposed to potentially hazardous conditions, i.e., robbery.</div><div></div><div><b><br>
Disclaimer:</b></div><div>
Job descriptions are not intended, and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs.</div><div></div><div><br>
Note: Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.</div><div></div><div><br>
Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.</div><div></div><div><b><br>
This Job Description is not a complete statement of all duties and responsibilities comprising the position.</b></div></div><p></p>

Cards Specialist I or II (DOE)

ECCO Gulf Majorel Qatar

<div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>
Analyse credit and debit card usage trends (by merchant, country, product, etc.) to identify, monitor and manage the fraud risk of the Group&rsquo;s card business and take the necessary corrective/ remedial action on timely basis to prevent card fraud losses.</li></ul><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>
Liaise with Cardholders to confirm suspected card fraud and take the necessary actions to block the card (if applicable / fraud confirmed)</li><li>
Build and maintain strong and effective relationship with all other related units to achieve the Group&rsquo;s goals/ objectives. (such as Call Centre, Corporate, Private Banking,)</li></ul><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>
Monitor the system and examine the same for suspicious Cards transactions</li><li>
Focus on transactions from identified high risk countries and classify the same if necessary</li><li>
Contact the concerned cardholder to confirm identified suspicious transactions and put the card in&ldquo;restricted card&rdquo; status if required to prevent fraudulent activities</li><li>
Deal with all customer requests/ complaints in a professional way to bring about a positive outcome</li><li>
Maintain data standards, including adherence to the Data Protection Act and the Group&rsquo;s policies &amp; procedures</li><li>
Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</li></ul>
<b>Years of Experience
</b><p>The candidate must have <b>2-3 Years of experience in the same field.</b></p><p>
Strong communication in <b>English and Arabic.</b></p></div>

Card Risk Analyst (Fraud Monitoring)

easypaisa digital bank

<div>
 <p>
  <strong>
   About easypaisa digital bank:
  </strong>
 </p>
 <p>
  easypaisa is Pakistan&rsquo;s first digital bank and has advanced Pakistan&rsquo;s digital finance landscape. Backed by our shareholders, Telenor Group-a leading telecom operator in Asia and the Nordics- and Ant Group-the force behind Alipay, the world&rsquo;s leading open internet platform, easypaisa deliver secure, convenient financial solutions to millions of Pakistanis.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Summary:
  </strong>
 </p>
 <p>
  As Assistant Director &ndash; Cards and Online Payments will play a pivotal role in shaping the future of card-based and digital payment experiences in Pakistan. Incumbent be responsible for the end-to-end development, management, and optimization of products across Debit Card Issuance, Card Acquiring, OEM based payments and the Online Payments Gateway.
 </p>
 <p>
  This role requires close collaboration with cross-functional teams including engineers, designers, compliance, business, and external partners like Visa, Mastercard, and payment gateways. You will lead product ideation, define roadmaps, oversee delivery, and ensure regulatory alignment with the State Bank of Pakistan and global schemes.
 </p>
 <p>
  Your responsibilities will include driving innovation in card and online payments, identifying market trends and user needs, ensuring high performance and availability of payment products, and delivering seamless and secure payment experiences. A strong grasp of emerging payment technologies, digital wallets, and transaction security is critical.
 </p>
 <p>
  We are looking for a self-starter with a deep understanding of card issuing and acquiring, payment gateway integration, and mobile payment ecosystems, who can thrive in a fast-paced, agile environment and is passionate about creating impactful financial products that scale.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duties and Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Lead the development and execution of the product strategy for debit card issuance, card acquiring, and online payment solutions, including OEM Pay integrations (Apple Pay, Google Pay) and easypaisa&rsquo;s Online Payment Gateway.
  </li>
  <li>
   Gain deep insights into customer behavior, merchant needs, and industry trends to identify product gaps and generate innovative payment solutions that enhance user experience, drive adoption, and grow market share.=
  </li>
  <li>
   Drive the design, development, and go-to-market of card-based payment products, ensuring seamless issuance, activation, and usage across digital and physical acceptance points.
  </li>
  <li>
   Manage the end-to-end lifecycle of card and payment gateway products, from ideation, requirements gathering, and technical design, through to development, launch, and continuous enhancement.
  </li>
  <li>
   Collaborate with international schemes (Visa, Mastercard, UPI, Paypak) and OEM partners to integrate and maintain compatibility with global digital wallet standards and ensure tokenization security compliance.
  </li>
  <li>
   Work closely with internal stakeholders including Compliance, Risk, Finance, Legal, Operations, and Engineering to ensure regulatory alignment, risk mitigation, and smooth delivery.
  </li>
  <li>
   Champion the use of agile delivery methodologies, participating in sprint planning, backlog grooming, and reviews to ensure efficient and timely product delivery.
  </li>
  <li>
   Conduct detailed competitor analysis, user research, and data-driven assessments to define success metrics (KPIs), track performance, and optimize the customer journey for card and payment services.
  </li>
  <li>
   Collaborate with acquiring partners and merchants to expand acceptance infrastructure, and scale usage of NFC, and online payment channels.
  </li>
  <li>
   Define and manage product documentation including functional specs, user flows, scenario mapping, and tokenization workflows for OEM Pay use cases.
  </li>
  <li>
   Ensure strong post-launch support, including monitoring performance, addressing issues proactively, and driving improvements based on user feedback and analytics.
  </li>
  <li>
   Contribute to marketing and campaign planning to drive product awareness and adoption, ensuring messaging aligns with overall product vision.
  </li>
  <li>
   Promote a culture of innovation, performance, and accountability within the team while adhering to Easypaisa Digital Bank behaviors and values.
  </li>
  <li>
   Establish and maintain a robust framework for risk, compliance, and data protection, especially in areas of card tokenization, customer onboarding, and online transaction processing.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Direct Reports:
  </strong>
 </p>
 <ul>
  <li>
   2 Direct reports
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Relationship
  </strong>
 </p>
 <p>
  <strong>
   Internal
  </strong>
 </p>
 <ul>
  <li>
   Finance/Strategy /Risk/Compliance
  </li>
  <li>
   Project Managers Technology/IT
  </li>
  <li>
   Branchless team
  </li>
  <li>
   Operations
  </li>
  <li>
   Business segments
  </li>
 </ul>
 <p>
  <strong>
   External
  </strong>
 </p>
 <ul>
  <li>
   Ant Financial
  </li>
  <li>
   SBP
  </li>
  <li>
   Vendors/solution providers
  </li>
  <li>
   Telcos
  </li>
  <li>
   1 Link
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge and Experience
  </strong>
 </p>
 <p>
  <strong>
   Education:
  </strong>
  Bachelors / Masters (Computer Science preferred)
 </p>
 <p>
  <strong>
   Experience:
  </strong>
  5+ yrs. of work experience
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Behavioral Skills &amp; Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Solid demonstrable digital payment product management,
  </li>
  <li>
   Project management, and product development experience in Financial Services /banking sector.
  </li>
  <li>
   App based product experience will be added advantage.
  </li>
  <li>
   Excellent Analytical Skills
  </li>
 </ul>
</div>


AD Cards & Online Payments

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The incumbent is mainly responsible assisting the Manager Card Center Customer Service to achieve the set objective and to provide efficient, friendly and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders &amp; merchants the use of latest technologies (viz. chip card, contactless, mobile payments).
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities By Dimensions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Act as a problem solver for cardholder and merchant by liaising the activities between branches and operations.
  </li>
  <li>
   Assist the Manager in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.
  </li>
  <li>
   Provide training to Customer Care Centre, Branches and DSA&rsquo;s.
  </li>
  <li>
   Recommend change in card processing process to improve customer services, reduce customer complaints and increase satisfaction level.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Senior Associate, Card Center Customer Service
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Responsible for sensitizing the department to the needs of the customer and lead the customer focus initiative in the entire department.
  </li>
  <li>
   Negotiate and finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.
  </li>
  <li>
   Enhance relationships with VISA and MasterCard and other brand affiliates (including alliance partners for reward programs).
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Responsible for resolving all customer queries related to card issuing or acquiring business.
  </li>
  <li>
   Avoid delay in responding to customers&rsquo; requests/call
  </li>
  <li>
   Carry out mystery shopping on competitor card products.
  </li>
  <li>
   Update comparative pricing structure for all Banks issuing cards in Qatar.
  </li>
  <li>
   Making sure that credit cardholders statements are delivered on time.
  </li>
  <li>
   Resolve the queries related to non-receipt of card statements.
  </li>
  <li>
   Ensure that timely delivery of e-statements for cardholders.
  </li>
  <li>
   Ensure that every cardholder receives SMS service.
  </li>
  <li>
   Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group&rsquo;s executive management.
  </li>
  <li>
   Conduct reviews of the various card products in use at periodic intervals and provide a feedback on their performance to the Head of Cards.
  </li>
  <li>
   Monitor and manage the day-to-day relationships with external Direct Sales Agents (DSAs).
  </li>
  <li>
   Hold meetings with direct reports and assess their performance/ address their concerns as well as the Department&rsquo;s overall performance on a regular basis.
  </li>
  <li>
   Lead the benchmarking process to determine the Group&rsquo;s standing vis-&agrave;-vis its competitors and give the Group a competitive edge in the credit cards business.
  </li>
  <li>
   Handle queries regarding requests for new/ renewed cards not yet issued received from branches/ other units or directly from the customers.
  </li>
  <li>
   Ensure consistent delivery of customer satisfaction and problem resolution, either directly by card center staff of through liaison with other departments.
  </li>
  <li>
   Monitor performance against the agreed TAT as specified in internal SLAs
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Possess working knowledge of branch customer service to carry out duties and responsibilities.
  </li>
  <li>
   Identify related areas for professional development of self.
  </li>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College Diploma
  </li>
  <li>
   OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  </li>
  <li>
   At least 2 years of relevant experience, preferably within a highly rated international bank.
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Passport
  </li>
  <li>
   QID
  </li>
  <li>
   Education Certificate
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


QNB3682 - Senior Associate Card Center Customer Service (Qatarization)

Qatar National Bank

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>29-Jul-2028
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent is mainly responsible assisting the Manager Card Center Customer Service to achieve the set objective and to provide efficient, friendly and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders &amp; merchants the use of latest technologies (viz. chip card, contactless, mobile payments).</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Act as a problem solver for cardholder and merchant by liaising the activities between branches and operations.</li><li>Assist the Manager in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.</li><li>Provide training to Customer Care Centre, Branches and DSA&rsquo;s.</li><li>Recommend change in card processing process to improve customer services, reduce customer complaints and increase satisfaction level.</li><li>Implements KPI&rsquo;s and best practices for Senior Associate, Card Center Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Responsible for sensitizing the department to the needs of the customer and lead the customer focus initiative in the entire department.
</li><li>Negotiate and finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.</li><li>Enhance relationships with VISA and MasterCard and other brand affiliates (including alliance partners for reward programs).</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Responsible for resolving all customer queries related to card issuing or acquiring business.</li><li>Avoid delay in responding to customers&rsquo; requests/call</li><li>Carry out mystery shopping on competitor card products.</li><li>Update comparative pricing structure for all Banks issuing cards in Qatar.</li><li>Making sure that credit cardholders statements are delivered on time.</li><li>Resolve the queries related to non-receipt of card statements.</li><li>Ensure that timely delivery of e-statements for cardholders.</li><li>Ensure that every cardholder receives SMS service.
</li><li>Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group&rsquo;s executive management.</li><li>Conduct reviews of the various card products in use at periodic intervals and provide a feedback on their performance to the Head of Cards.</li><li>Monitor and manage the day-to-day relationships with external Direct Sales Agents (DSAs).
</li><li>Hold meetings with direct reports and assess their performance/ address their concerns as well as the Department&rsquo;s overall performance on a regular basis.</li></ul><p>
- Lead the benchmarking process to determine the Group&rsquo;s standing vis-&agrave;-vis its competitors and give the Group a competitive edge in the credit cards business.
</p><ul><li>Handle queries regarding requests for new/ renewed cards not yet issued received from branches/ other units or directly from the customers.</li><li>Ensure consistent delivery of customer satisfaction and problem resolution, either directly by card center staff of through liaison with other departments.</li><li>Monitor performance against the agreed TAT as specified in internal SLAs
</li></ul><p></p><p><b>D. Learning &amp; Knowledge:</b></p><ul><li>Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>College Diploma</li><li>OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Senior Associate Card Center Customer Service

Macrise Tech Solutions

<p>We are seeking a highly organized and detail-oriented <b>Insurance Verification &amp; Authorization Specialist</b> to join our medical billing team. This role is critical in ensuring accurate verification of patient insurance coverage, obtaining timely prior authorizations, and maintaining complete and compliant documentation to support efficient billing and claims processing.</p><p>The ideal candidate will have excellent communication skills, strong attention to detail, and a solid understanding of payer requirements, with the ability to thrive in a fast-paced healthcare environment.</p><p><b>Key ResponsibilitiesInsurance Verification &amp; Eligibility</b></p><ul><li>Verify patient insurance coverage through payer portals and direct communication with insurance providers.</li><li>Maintain accurate and up-to-date eligibility records within the Electronic Health Record (EHR) system (e.g., eClinicalWorks).</li><li>Complete and upload insurance verification documentation promptly for all newly registered patients.</li><li>Clearly communicate estimated patient financial responsibilities, including copayments, deductibles, and out-of-pocket expenses.</li><li>Escalate unresolved eligibility discrepancies or coverage concerns to the Patient Collections team when necessary.</li><li>Proactively follow up with patients to obtain missing, corrected, or updated insurance information.</li></ul><p><b>Authorizations &amp; Compliance</b></p><ul><li>Obtain prior authorizations for medical and behavioral health services requiring insurance approval.</li><li>Ensure compliance with Medicaid and other payer-specific authorization guidelines and policies.</li><li>Coordinate with the Patient Services team to manage out-of-network insurance cases.</li><li>Secure authorizations for psychological assessments while maintaining accurate documentation and system alerts.</li></ul><p><b>Operational Support &amp; Collaboration</b></p><ul><li>Assist with urgent or same-day appointment scheduling as needed.</li><li>Monitor and communicate updates related to payer policies, billing concerns, and provider network participation.</li><li>Collaborate with the Practice Manager to resolve incomplete or inaccurate patient intake documentation.</li><li>Participate in team meetings to improve workflow efficiency, enhance data accuracy, and support continuous process improvements.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs70,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Wapda Town: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>Willing to work the night shift in Wapda Town, Lahore?</li></ul><p>Experience:</p><ul><li>Medical Billing: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

VOB & Pre-Authorization Specialist

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