card services specialist

Library of Congress Federal Credit Union

Overview We are searching for a qualified Card Services Manager to be responsible for the strategic growth and daily operations of the credit, debit, and prepaid cards and the ATM fleet. This leader ensures member satisfaction while complying with complex financial regulations.This position manages the daily card processing, settlement, new card issuing, and reconciliation of general ledger accounts. Key areas of responsibility include detecting and mitigating fraud, ensuring security of data, and monitoring industry trends. This position is the primary liaison with third-party processors, networks and reward providers. Maintains department compliance with state and federal regulations including NACHA rules and the Bank Secrecy Act (BSA).This position is an escalation point for complex member disputes, chargebacks and other service issues, ensuring a high-quality member experience.The Card Services Manager recruits, trains and mentors the card services team, setting performance goals and conducting regular performance reviews while monitoring results. Ensures a trained, motivated and professional staff maintaining positive member relations.ResponsibilitiesThe Card Services Manager is responsible for managing and optimizing efficiency for the Card Services department, including the Credit Union&rsquo;s Visa Debit/Credit Card, Rewards, Payments, the ATM, member service systems/procedures, equipment, and maintenance. This position will develop and implement Visa Credit/Debit card operations policies and procedures to ensure they meet regulatory guidelines. In this role the Card Services Manager ensures Card Service programs align with strategic and business plans of the Credit Union. The Card Services Manager also provides support, input, feedback, and guidance concerning daily operations for the department. Responsible for marketing initiatives designed to increase card adoption, activation and usage as well as monthly card statement messaging and holiday messaging.&middot; This role combines leadership, member service, and operational responsibilities. The Card Services Manager guides and supports staff while promoting credit union products and services, maintaining compliance, and upholding the high service standards expected by our member-focused institution. This role requires deep knowledge of card processing systems, dispute resolution, and advanced proficiency in Microsoft Office (especially Excel). Professional certifications in payments or Visa/Mastercard operations are preferred. Regulatory knowledge at the expert level of Regulations E, Z, NACHA rules, The CARD Act, PCI/DSS and BSA/OFAC required. Symitar experience preferred.&middot; Ensure incoming calls, emails and chats are answered within service levels and member follow up is completed within established standards.&middot; Updates card and ATM systems, manages daily card systems including PIN maintenance, file maintenance, record storage and card issuance. Maintain inventory at required levels for service. Monitor ATM network for usage, performance and uptime.&middot; Monitors for suspicious activity, enforcing security measures and ensures compliance with federal and state regulations.&middot; Responsible for tactful and professional deceased account processing.&middot; Perform due diligence determined by the vendor management policy and vendor rating.&middot; Serve at the Global Visa Inc Liaison and ensure that all required reporting is completed on time and accurately. Manage Visa network standards to ensure that Visa Credit/Debit card production meets requirements.&middot; Implement workflow improvements to the department.&middot; Resource for and subject matter expert in the Card Services Business Continuity plan.&middot; May implement new technology like digital wallets.&middot; Assist with projects at the direction of the COO.&middot; Performs other duties as assigned.Experience&middot; Education: High School diploma or equivalent required. Bachelor&rsquo;s degree in finance or business administration preferred.&middot; Experience: Previous financial experience in card operations management or payment systems area required. Minimum of 3 to 5 years of experience in financial services, specifically in card operations or fraud management, with at least 2 years in a supervisory capacity.About UsExcellent opportunity for a dependable professional to join a supportive and engaging work environment. Library of Congress FCU is a successful credit union that serves primarily the employees of the Library of Congress.The Library of Congress FCU conducts credit and background checks.Pay: From $68,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li><li>Tuition reimbursement</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>banking or credit union : 1 year (Preferred)</li></ul>Work Location: In person

Card Services Manager

CPM Federal Credit Union

<div>Description:

POSITION PURPOSE:
The Card Services Manager is responsible for overseeing the credit union&rsquo;s card management operations, vendor relationships, and card-related projects. This role ensures efficient and compliant card service functions, supports portfolio growth and profitability, and drives operational excellence through data analysis, reporting, and cross-functional collaboration. The ideal candidate brings strong industry knowledge of the card payments ecosystem, including networks, vendors, and competitive trends. 
Candidates must be available Monday - Friday 8 am - 6 pm.
This position is eligible for work by a remote employee out of the following states:
AL, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA. 
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.<ul><li>
Ensure Card Service functions are performed efficiently, effectively, and accurately in accordance with established policies, standards, and security procedures.</li><li>
Research and resolve reconciliation discrepancies, outages, and card-related operational issues.</li><li>
Manage relationships with external vendors, processors, and network partners.</li><li>
Ensure service level agreements (SLAs) are met and performance standards are maintained.</li><li>
Collaborate with vendors to address operational issues, implement enhancements, and support strategic initiatives.</li><li>
Oversee and lead card-related projects from planning through implementation.</li><li>
Coordinate cross-functional efforts to ensure timely and successful execution of initiatives.</li><li>
Support product enhancements, system updates, and process improvements</li><li>
Support audit requests and implement process changes based on findings.</li><li>
Perform additional duties assigned by leadership.</li></ul> 
PERFORMANCE MEASUREMENTS:<ul><li>
Department functions are effectively and efficiently completed in accordance with established Credit Union policies, procedures, standards, and related program and legal requirements.</li><li>
Productivity and quality goals and deadlines are met, and work is of high quality. Suggestions for improved service delivery are developed and implemented.</li><li>
Department policies and procedures are regularly reviewed.</li><li>
Accounts, records, and documents are complete and accurate.</li><li>
Complete any required training in a timely manner.</li><li>
Professional business relations exist with members and external trade contacts. Questions and problems are promptly and courteously resolved. Assistance is provided as needed.</li><li>
Effective working relations and coordination exist with related departments and branch personnel. Support is provided as required.</li><li>
Management is appropriately informed of area activities and of any significant concerns.</li></ul> 

Requirements:

REQUIRED EDUCATION AND EXPERIENCE:<ul><li>
High school diploma or equivalent required.</li><li>
Minimum of 2 years of experience in Card Services or card operations within a financial institution.</li><li>
Demonstrated experience managing vendor relationships and working with card processors or payment networks.</li><li>
Experience leading projects or cross-functional initiatives.</li><li>
Strong analytical experience interpreting data and using reporting to drive decisions.</li></ul> 
ADDITIONAL SKILLS AND QUALIFICATIONS:<ul><li>
In-depth knowledge of the card payments ecosystem, including Visa, Mastercard, and network rules.</li><li>
Experience with card processing platforms and reconciliation systems.</li><li>
Strong understanding of compliance and regulatory requirements related to card operations.</li><li>
Proficiency in reporting tools and advanced spreadsheet skills.</li><li>
Ability to troubleshoot operational issues and identify process improvements.</li><li>
Strong communication skills with the ability to collaborate across departments and with external partners.</li><li>
Ability to manage multiple priorities in a fast-paced environment.</li></ul> 
PHYSICAL REQUIREMENTS:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.<ul><li>
Sedentary work; sitting/standing at a desk and working on a computer most of the time.</li><li>
Exerts up to 10 lbs. of force occasionally with or without accommodations.</li></ul> 
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or tasks that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
COMPLIANCE AND TRAINING RESPONSIBILITIES:
Employees must comply with CPM&rsquo;s policies and all applicable laws and regulations, including but not limited to GLBA, BSA, SAFE Act, and Regs B, D, E, CC, and Z. They are responsible for protecting the privacy, integrity, and confidentiality of information. Employees are also required to complete all mandated compliance and information security training to maintain regulatory and security standards. 
AFFIRMATIVE ACTION/EEO STATEMENT
CPM Federal Credit Union is an Equal Opportunity Employer who recruits, and hires qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth, and related medical condition (including, but not limited to lactation), sexual orientation, national origin, age, disability, gender identity, protected veteran status or any other protected characteristic.</div>

TAWANTECH

<div>Job Summary
The Products Subject Matter Expert (SME) &ndash; Cards is responsible for providing deep functional and domain expertise across card products, including credit, debit, and prepaid cards. The role supports product development, operations, technology, compliance, and business teams by ensuring product accuracy, regulatory compliance, operational readiness, and seamless execution across the card lifecycle.
Key ResponsibilitiesProduct Expertise &amp; Ownership<ul><li>
Act as the subject matter expert for card products (credit, debit, prepaid), covering features, pricing, billing, rewards, disputes, chargebacks, and lifecycle management
</li><li>Provide expert guidance on card product structures, customer journeys, and end-to-end processes
</li><li>Support product managers with product enhancements, launches, and ongoing optimization
</li></ul>Stakeholder Collaboration<ul><li>
Partner with Operations, Technology, Risk, Compliance, Legal, Marketing, and Customer Service teams
</li><li>Translate business requirements into functional specifications and support system implementations
</li><li>Serve as the key point of contact for resolving complex product or process-related issues
</li></ul>Compliance &amp; Risk Management<ul><li>
Ensure card products comply with regulatory requirements, network rules (Visa, Mastercard, RuPay, Amex, etc.), and internal policies
</li><li>Support audits, regulatory reviews, and issue remediation related to card products
</li><li>Monitor product risks, customer complaints, and operational incidents
</li></ul>Product Lifecycle &amp; Change Management<ul><li>
Support end-to-end product lifecycle including onboarding, issuance, usage, billing, disputes, renewals, upgrades, and closures
</li><li>Lead or support change initiatives such as pricing updates, rule changes, system upgrades, and new feature rollouts
</li><li>Conduct impact assessments and readiness reviews for product changes
</li></ul>Data, Insights &amp; Performance<ul><li>
Analyze product performance, customer behavior, and operational metrics
</li><li>Identify opportunities to improve customer experience, profitability, and operational efficiency
</li><li>Support development of dashboards, MIS, and management reporting
</li></ul>Training &amp; Knowledge Enablement<ul><li>
Act as a knowledge resource for internal teams on card product features and processes
</li><li>Support development of training materials, SOPs, FAQs, and job aids
</li><li>Conduct product training sessions for business and support teams
</li></ul>Key Skills &amp; Competencies<ul><li>
Strong domain expertise in card products and payments
</li><li>In-depth understanding of card lifecycle, billing, disputes, chargebacks, and settlements
</li><li>Knowledge of card network rules and regulatory requirements
</li><li>Strong analytical, problem-solving, and decision-making skills
</li><li>Excellent communication and stakeholder management abilities</li></ul> 

Requirements 
 
Qualifications<ul><li>
Bachelor&rsquo;s degree in Business, Finance, Technology, or related field
</li><li>5&ndash;8+ years of experience in cards product management, cards operations, or payments domain
</li><li>Hands-on experience with card management systems and payment platforms
</li></ul>Preferred Experience<ul><li>
Experience working with card networks (Visa, Mastercard, RuPay, Amex)
</li><li>Exposure to digital payments, tokenization, contactless, or wallet integrations
</li><li>Experience in banking, fintech, or payment service providers</li></ul></div>

Products Subject Matter Expert (Cards)

VAM SYSTEMS

<div>Job Description 
We are currently looking Payment Operations Executive - Card Payment Clearing &amp; Settlement our Qatar operations.
Experience:<ul><li>
minimum 7 Years of experience.
</li><li>Should have proven banking experience with Cards Management systems.</li></ul>
Ecommerce payment gateway:-
<ul><li>Card Authorizations</li><li>
⁠Routing knowledge</li><li>
⁠Good knowledge on card schemas (visa,mastercard)</li><li>
⁠Knowledge on clearing, Settlement, reconciliation</li><li>
⁠dispute and chargebacks</li></ul>
Required Skills &amp; Knowledge<ul><li>Strong understanding of Visa and Mastercard card schemas.</li><li>Knowledge of transaction clearing, settlement, and reconciliation workflows.</li><li>Familiarity with payment industry standards and compliance requirements.</li><li>Attention to detail and ability to manage large transaction volumes.</li><li>Good communication skills for coordination across teams.</li><li>Analytical mindset to troubleshoot and resolve operational issues.</li></ul>
Key Responsibilities<ul><li>
Handle daily administrative and support activities related to transaction processing.</li><li>
Receive transaction files from Visa and Mastercard networks.</li><li>
Perform transaction clearing, ensuring accuracy and compliance with card scheme rules.</li><li>
Execute settlement processes, coordinating with internal teams and external partners.</li><li>
Conduct reconciliation of transaction records, identifying and resolving discrepancies.</li><li>
Maintain documentation and reports for audit and compliance purposes.</li><li>
Provide operational support to ensure smooth functioning of payment systems.</li></ul> 
Joining time frame: 2 weeks (maximum 1 month)</div>

Payment Operations Executive - Card Payment Clearing & Settlement

Yethi Consulting Private Limited

<div>Job Description-
Job Title - Sr Consultant_Payment System Expert - Debit Card Systems
Job Brief
This is a combination of business and technical skills; understanding of the banking and finance domain is an essential requirement for this role. The responsibilities including handling projects, CR and support of test system specifically for Debit card System, ATM, Statement Printer, Kiosk Machine, Instance issuance and other connected systems running in Bank under Payment system domain. Resource working on Postilion switch includes but not limited to carry out end-to-end implementation and configuration of postilion application including all the sub modules, Postilion office, postcard Portal, Instance issuance Kiosk machine, Instant card issuance and other locally deployed modules.
Main Role (Overall Accountability)
Key Responsibilities: 
 
1.Payment Systems Support:
<div><ul><li>Handling of Projects, CRs and support production fixes on test system, maintain test system w.r.t payment system compliance changes and etc. for Debit card system.</li></ul>
<ul><li>Undertake technical evaluations of existing and new initiatives pertaining to Debit cards and ATM Acquiring to ensure it addresses the bank&rsquo;s requirements without impacting system performance and put forward comprehensive recommendations</li></ul>
<ul><li>Perform requirement configurations and developments on debit card application on Postilion Switch.</li></ul>
<ul><li>Provide requirement support for regression testing, implementation Support and also perform technical certifications with Visa/MasterCard &amp; CBO wherever applicable.</li></ul>
<ul><li>Act as a Technical lead for Assigned projects.</li></ul>
<ul><li>Participate and contribute to the projects, CRs and provide analysis and recommendations for best possible design and implementation approach.</li></ul>
<ul><li>Support Performance testing, ISO testing and other internal / external testing for the debit card system including ATM acquiring.</li></ul>
<ul><li>Participate in business requirements and design phase of Projects and CRs.</li></ul>
<ul><li>Resource should have hands-on experience on Postilion Application.</li></ul>
<ul><li>Resource should able to perform configurational changes in Postilion application and provide required support for running projects which have direct / indirect impact on Postilion application.</li></ul>
<ul><li>Establish and maintain operational procedures, service level agreements (SLAs), and key performance indicators (KPIs).</li></ul>
<ul><li>Oversee project&rsquo;s incident management, problem resolution, and change management processes.</li></ul>
<ul><li>Coordinate with various stakeholders including development teams, vendors, and business units for system upgrades and maintenance.</li></ul>
</div>2.Incident and Problem Management: 
<ul><li>Act as the escalation point for payment system incidents, ensuring root cause analysis and preventive measures are implemented.</li>
<li>Develop and maintain root cause analysis to ensure swift resolution and minimal business impact on projects and CRs.</li>
<li>Collaborate with cross-functional teams to resolve complex technical issues.</li>
<li>Contribute to the identification of opportunities for continuous improvement of IT systems, processes, and practices considering international best practice, improvement of business processes, cost reduction, and productivity improvement.</li>
</ul>3.Vendor and Stakeholder Management: 
<ul><li>Manage relationships with third-party vendors, ensuring service level agreements (SLAs) are met.</li>
<li>Collaborate with internal stakeholders, Project managers, IT operations, and business units, to align support activities with organizational goals.</li>
<li>Provide regular updates to senior management on system performance, incidents, and improvement initiatives.</li>
</ul>4.Audit &amp; Compliance Management 
<div><ul><li>Oversee the preparation and execution of internal and external audit processes.</li></ul>
<ul><li>Ensure compliance with payment industry standards including PCI-DSS, ISO 27001, and relevant banking regulations.</li></ul>
<ul><li>Maintain documentation of all system controls, procedures, and compliance requirements.</li></ul>
<ul><li>Coordinate responses to audit findings and implement necessary remediation measures.</li></ul>
</div><div>Qualification 
<ul><li>Minimum Bachelor//'s degree in Computer Science, Information Technology, or related field.</li></ul></div>
<div>Experience: 
<ul><li>Minimum of 12+ years of experience in application support, with at least 6 years in a Payment system.</li><li>Proven experience in managing payment systems (e.g., Visa, MasterCard &amp; Payments Card Systems).</li><li>The hands-on experience on Postilion Switch is a must.</li><li>Strong knowledge of payment protocols, APIs, and integration technologies.</li><li>Strong analytical and problem-solving abilities.</li><li>In-depth understanding of payment regulations and compliance requirements.</li><li>Ability to work under pressure and manage multiple priorities.</li></ul></div>
<div>Soft Skills 
<ul><li>Deep understanding of payment processing systems and technologies.</li><li>Proven communication and stakeholder management skills.</li><li>Knowledge of major payment networks (Visa, Mastercard, etc.).</li><li>Familiarity with banking systems and financial protocols.</li><li>Understanding of security protocols and risk management frameworks.</li></ul></div>
<div>Key Competencies: 
<ul><li>Strategic thinking and decision-making.</li><li>Strong technical acumen.</li><li>Ability to drive change and innovation.</li><li>High level of integrity and professionalism.</li></ul></div></div>

Sr Consultant_Payment System Expert – Debit Card Systems_Oman

Huntington Bank

<div><h1 class="jobSectionHeader">Description</h1>
Summary:
As a Credit Service Specialist, you will have the opportunity to grow and advance your career within the Credit Administration Department. The Credit Service Team at Huntington provides a &ldquo;Category of One&rdquo; customer service experience by potentially cross training specialist on all non-real estate delinquent products. In this position you will assist customers through their financial difficulties by asking probing questions, listening, and offering solutions.
Duties and Responsibilities:
<ul><li>Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements.</li><li>
Establishes and maintains files relating to collection activities.</li><li>
Uses basic skip tracing to locate delinquent customers.</li><li>
Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure.</li><li>
Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.</li><li>
Performs other duties as assigned.</li></ul>
Basic Qualifications:<ul><li>
High school diploma, GED, or equivalent</li><li>
1 year of customer service experience</li></ul>
Preferred Qualifications:<ul><li>
Call Center experience</li><li>
Must have a desire to educate and assist troubled customers</li><li>
Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints</li><li>
Ability to understand complex processes</li><li>
Must be able to easily adapt to change and embrace continuous improvement</li><li>
Must be goal-oriented and self-motivated</li><li>
Must be comfortable using a computer and keyboard</li><li>
Working knowledge of consumer and collection law</li><li>
Knowledge of CACS, RMS and HOGAN systems helpful</li></ul>
#LI-NG1
#LI-Remote 
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Remote
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation Range:
$21 - $22 Hourly
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</div>

Credit Services Specialist 1

PROZ TECHNOLOGIES

Sr. Specialist &ndash; Core Banking SystemLocation: Doha, Qatar Company: Proztec Job Type: Full-timeJob SummaryWe are seeking a Sr. Specialist &ndash; Core Banking System to provide comprehensive support and analysis of core banking platforms. The candidate will manage BAU activities, system configuration, production issue analysis, releases, and DR support.Key Responsibilities<ul><li>Manage BAU support for core banking system operations.</li><li>Perform system configuration, setup, simulation, and testing.</li><li>Analyze production issues and identify root causes.</li><li>Collaborate with business teams for requirements gathering.</li><li>Provide ad hoc reports for business analysis.</li><li>Support system releases, fixes, and testing validation.</li><li>Participate in Disaster Recovery activities.</li><li>Coordinate with vendors to resolve system-related issues.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, Finance, or related field.</li><li>Strong experience in Core Banking system support.</li><li>Understanding of banking operations and financial products.</li><li>Experience in system testing, release management, and issue resolution.</li><li>Strong analytical and troubleshooting skills.</li></ul>Job Type: Full-timePay: QAR10,000.00 - QAR15,000.00 per month

Sr. Specialist – Core Banking System

Search 10000+ Card services specialist jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 card services specialist jobs Near Me

Card Services Manager

Card Services Manager

Products Subject Matter Expert (Cards)

Payment Operations Executive - Card Payment Clearing & Settlement

Sr Consultant_Payment System Expert – Debit Card Systems_Oman

Credit Services Specialist 1

Sr. Specialist – Core Banking System