care advocate

Rockwell Automation

<div><p>Rockwell Automation is a global technology leader focused on helping the world&rsquo;s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
</p><p></p><p>We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that&rsquo;s you we would love to have you join us!
</p><p></p><p>Job Description
</p><p><b>Position Summary:
</b></p><p>As a Customer Care Advocate, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You will manage the facilitation of Warranty Claims, Order logging, Order processing, Reverse Logistics, and Invoice correction, allowing Rockwell Automation to meet the urgent demands of our global customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation.
</p><p><b>Integrated Focus:
</b></p><p>You will also support pre-sales and post-sales customer service functions by assisting customers, company sales, and service representatives with questions on equipment returns, repairs, replacements, sales orders, and delivery schedules. This includes scheduling field service repair calls, handling requests for additional company materials, maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
</p><p>You will report to the Team Leader Customer Care and have a hybrid schedule working in Noida.
</p><p></p><p><b>Your Responsibilities:
</b></p><ul><li>Resolve customer issues with a positive, solution-oriented approach, prioritizing customer needs.
</li><li>Demonstrate prior experience in Order Management, Fulfillment, and Post-Sales operations.
</li><li>Identify customer requirements and respond with urgency and empathy.
</li><li>Apply experience assessing the severity of customer issues to resolve unexpected scenarios raised by customers.
</li><li>Demonstrate a process improvement mindset by identifying inefficiencies and contributing to enhancements in workflows and service delivery.
</li><li>Collaborate with our teams to explore and implement alternative solutions that exceed customer expectations.
</li><li>Contribute to root cause analysis for deviations reported by customers or distributors related to software orders.
</li><li>Be a subject matter expert on business systems supporting software subscription order processing.
</li><li>Analyse data to identify trends and escalate issues to appropriate channels for resolution.
</li><li>Partner with Specialists and Business Process Owners to define and promote best practices.
</li><li>Coordinate with multiple teams (Sales, Finance, Logistics) to ensure seamless service delivery for Orders.
</li><li>Maintain confidentiality of sensitive technical, financial, and commercial information.
</li><li>Apply job-specific skills and follow company policies to complete assigned tasks.
</li><li>Extract and publish reports following established schedules and requirements.
</li><li>Use official tools such as SAP CRM, ECC, Oracle, and Outlook for regular communication with peers, customers, and teams.
</li><li>Exhibit proficiency in MS Office applications.
</li><li>Document processes and workflows to support operational efficiency and knowledge sharing.
</li></ul><p></p><p><b>The Essentials - You Will Have:
</b></p><ul><li>Bachelor's degree in Science, Commerce, Business Administration, or equivalent.
</li><li>4&ndash;5 years of proven experience in business operations, with hands-on expertise in Order Management, Fulfilment, and Process improvement, Lean Six Sigma methodology.
</li><li>Ethical standards; thoughtful, optimistic, and energised by challenges in a work environment.
</li><li>Assess the severity of support requests and escalate based on urgency.
</li><li>Can navigate multiple business systems to process requests within defined service level agreements.
</li><li>Systematic thinker with experience assessing the severity of customer issues to resolve unexpected customer scenarios and document issues in detail.
</li></ul><p></p><p><b>The Preferred - You Might Also Have:
</b></p><ul><li>Continuous improvement mindset focused on operational efficiency and process enhancement.
</li><li>Experienced in creating detailed work instructions, process documentation, and workflows.
</li><li>Exposure to audits, service contracts, and global work styles, including remote engagement with customers and distributors.
</li><li>Proficient in MS Office, Oracle Cloud, and other enterprise tools such as SAP CRM &amp; ECC and Outlook.
</li><li>Quick to adapt and grow in fast-changing tech environments.
</li></ul><p></p><p><b>What We Offer:
</b></p><ul><li>Comprehensive mindfulness programmes with a premium membership to Calm.
</li><li>Volunteer Paid Time off available after 6 months of employment for eligible employees.
</li><li>Company volunteer and donation matching programme.
</li><li>Employee Assistance Program.
</li><li>Personalized wellbeing programs through our OnTrack program.
</li><li>On-demand digital course library for professional development.
</li><li>... and other local benefits.
</li></ul><p><i>At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
</i></p><p>#LI-Hybrid or #LI-AE1
</p><p></p><p>Rockwell Automation&rsquo;s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.</p></div>

Customer Care Advocate

TrueScripts Management Services

<div>Description:
<p><b>
What We&rsquo;re About&hellip;</b>TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering <i>Amazing Care. </i>Did we mention <i>Amazing Care</i>? Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that <i>Amazing Care</i> starts from within, and our culture is reflective of this philosophy.</p><p><b>
Our team members enjoy:</b></p><ul><li>
A wide range of health insurance options including medical, dental and vision</li><li>
A strong salary and bonus program</li><li>
A robust 401k and company match</li><li>
Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!</li><li>
A wellness program including financial incentives, chiropractic and massage services, and fitness stipends</li><li>
A cohesive, family-based culture</li><li>
Charitable contributions and volunteer time</li></ul><p><b>
Ok, enough about us. Here&rsquo;s what we need from you:</b> A future team members' values need to align with TrueScripts' core values of <b>Integrity, Respect, Innovation,</b> and <b>Service.</b> This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a &lsquo;can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.</p><p><b>
Position Overview:</b></p><p>
The Member Care Advocate is responsible for performing all tasks relative to in-house and external communications with TrueScripts members, doctor&rsquo;s offices&rsquo; and pharmacies. This position responds to member and client inquiries, assists members with appropriate prescription benefits, and problem solves any issues in our claims system. The role provides administrative support to Member Care Leadership, Client Success &amp; Executive teams. This is a fully remote position working Monday - Friday 8 am to 5 pm Central time. <b>** Preferred applicants will reside in Central time zone.</b></p><p><b>
Primary Roles and Responsibilities:</b></p><p><br>
Account Inquiries &amp; Claims Processing</p><ul><li>
Assist TrueScripts' members with pharmacy claims processing and plan benefits</li><li>
Receive phone calls/emails from members, clients, pharmacies and/or physician offices</li><li>
Troubleshoot claim processing problems and/or inquiries in claims adjudication system</li><li>
Respond to website inquiries</li><li>
Become proficient in all aspects of claims adjudication system</li><li>
Communicate escalated member service concerns to manager</li></ul><p>
Account Support</p><ul><li>
QA testing for client transitions/changes</li><li>
Complete pharmacy contact sheet for fax notifications</li><li>
Claims Logging, Invoicing &amp; Reporting</li><li>
Log Specialty Care, Brand Care, Paper Claims, and Fee for Prior Authorizations on SharePoint</li><li>
Log Specialty and Non-Specialty Prior Authorization approvals on SharePoint</li><li>
Prepare and send weekly/monthly invoices to the Accounting team</li><li>
Document actions and outcomes in the client database</li></ul>
Requirements:
<p><b>
Education:</b></p><ul><li>
High School Diploma, 2-year college degree in related field preferred</li></ul><p><b>
Experience/Knowledge:</b></p><ul><li>
Pharmacy technician or equivalent experience helpful, not required</li><li>
Two years of applicable experience preferred</li><li>
Innovative thinking</li><li>
Ability to explain plans to members and partnered pharmacies</li><li>
Knowledge of claims processing helpful</li><li>
Analytical thinking and attention to detail</li><li>
Excellent communication and customer relations skills</li><li>
Problem solving skills</li><li>
Ability to multi-task and prioritize in an ever-changing environment</li><li>
Strong computer skills including Microsoft Office (Excel, Word, PowerPoint, Outlook)</li></ul></div>

Member Care Advocate - Central

<div>Description:
<p><b>
What We&rsquo;re About&hellip;</b>TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering <i>Amazing Care. </i>Did we mention <i>Amazing Care</i>? Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that <i>Amazing Care</i> starts from within, and our culture is reflective of this philosophy.</p><p><b>
Our team members enjoy:</b></p><ul><li>
A wide range of health insurance options including medical, dental and vision</li><li>
A strong salary and bonus program</li><li>
A robust 401k and company match</li><li>
Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!</li><li>
A wellness program including financial incentives, chiropractic and massage services, and fitness stipends</li><li>
A cohesive, family-based culture</li><li>
Charitable contributions and volunteer time</li></ul><p><b>
Ok, enough about us. Here&rsquo;s what we need from you:</b> A future team members' values need to align with TrueScripts' core values of <b>Integrity, Respect, Innovation,</b> and <b>Service.</b> This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a &lsquo;can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.</p><p><b><br>
Position Overview:</b></p><p>
The Member Care Advocate is responsible for performing all tasks relative to in-house and external communications with TrueScripts members, doctor&rsquo;s offices&rsquo; and pharmacies. This position responds to member and client inquiries, assists members with appropriate prescription benefits, and problem solves any issues in our claims system. The role provides administrative support to Member Care Leadership, Client Success &amp; Executive teams. This is a fully remote position working Monday - Friday 8 am to 5 pm Central time. <b>** Preferred applicants will reside in Central time zone.</b></p><p><b>
Primary Roles and Responsibilities:</b></p><p><br>
Account Inquiries &amp; Claims Processing</p><ul><li>
Assist TrueScripts' members with pharmacy claims processing and plan benefits</li><li>
Receive phone calls/emails from members, clients, pharmacies and/or physician offices</li><li>
Troubleshoot claim processing problems and/or inquiries in claims adjudication system</li><li>
Respond to website inquiries</li><li>
Become proficient in all aspects of claims adjudication system</li><li>
Communicate escalated member service concerns to manager</li></ul><p>
Account Support</p><ul><li>
QA testing for client transitions/changes</li><li>
Complete pharmacy contact sheet for fax notifications</li><li>
Claims Logging, Invoicing &amp; Reporting</li><li>
Log Specialty Care, Brand Care, Paper Claims, and Fee for Prior Authorizations on SharePoint</li><li>
Log Specialty and Non-Specialty Prior Authorization approvals on SharePoint</li><li>
Prepare and send weekly/monthly invoices to the Accounting team</li><li>
Document actions and outcomes in the client database</li></ul>
Requirements:
<p><b>
Education:</b></p><ul><li>
High School Diploma, 2-year college degree in related field preferred</li></ul><p><b>
Experience/Knowledge:</b></p><ul><li>
Pharmacy technician or equivalent helpful, not required</li><li>
Two years of applicable experience preferred</li><li>
Innovative thinking</li><li>
Ability to explain plans to members and partnered pharmacies</li><li>
Knowledge of claims processing helpful</li><li>
Analytical thinking and attention to detail</li><li>
Excellent communication and customer relations skills</li><li>
Problem solving skills</li><li>
Ability to multi-task and prioritize in an ever-changing environment</li><li>
Strong computer skills including Microsoft Office (Excel, Word, PowerPoint, Outlook)</li></ul></div>

Centene Corporation

<div>
 You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you&rsquo;ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 <br/>
 <br/>
 <strong>
  Pharmacy Technician Care Advocate - Call Center - MTM &amp; Pharmacy Adherence - 11am - 8pm (In your own time zone) Monday - Friday - Remote / WFH
  <br/>
  <br/>
 </strong>
 This is a work from home Call Center position. The main function is telephonic outreach to our members to complete medication reviews (MTM) and for Pharmacy Adherence.
 <br/>
 <br/>
 <strong>
  Training
 </strong>
 10am &ndash; 7pm Monday &ndash; Friday (EST / Eastern) for the first 2 weeks &amp; 2 days only.
 <br/>
 <br/>
 <strong>
  Working shift
 </strong>
 11am &ndash; 8pm Monday &ndash; Friday (In your own time zone) -
 <strong>
  No exceptions
  <br/>
  <br/>
 </strong>
 <strong>
  Position Purpose
  <br/>
  <br/>
 </strong>
 Supports the efforts of the clinical team through collaboration with prescribers and targeted beneficiaries in order to ensure appropriate, evidence-based drug selection and resolve medication-related problems.
 <br/>
 <br/>
 <ul>
  <li>
   Provides medication therapy management (MTM) services via triage of inbound calls to the MTM hotline, monitors fax line for prescriber responses and completion of failed faxes, supports the pharmacist for completion of Comprehensive Medication Reviews (CMRs) through pre-work up and case preparation, communicates with network pharmacies, prescribers, and beneficiaries to provide MTM services.
  </li>
  <li>
   Documents and records services/activities in appropriate databases/software to ensure compliance with CMS requirements for clinical service offerings assigned in designated area
  </li>
  <li>
   Engages in drug utilization review (DUR) by supporting the execution of DUR initiatives via meeting preparation, letter campaigns, and telephonic outreach to members/providers.
  </li>
  <li>
   Supports basic data analytic activities and tracking of interventions and assists with preparation and documentation of responses to regulatory audits associated with the over utilization program.
  </li>
  <li>
   Performs other duties as assigned.
  </li>
  <li>
   Complies with all policies and standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education/Experience
 </strong>
 High School or GED required, 0-1 year of experience in pharmacy operations managed care, hospitals, and/or retail environments.
 <br/>
 <br/>
 <strong>
  Licenses And Certifications Certified Pharmacy Technician (CPhT) Preferred
  <br/>
  <br/>
 </strong>
 Bilingual - Fluent English &amp; Spanish or other language, highly preferred.
 <br/>
 <br/>
 Remote - US
 <br/>
 <br/>
 <ul>
  <li>
   Please attach an up-to-date resume to your application. * Pay Range $15.87 - $27.25 per hour Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
   <br/>
   <br/>
  </li>
 </ul>
 Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
 <br/>
 <br/>
 Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
</div>


Pharmacy Technician Care Advocate (MTM & Adherence)

Regal Rexnord Corporation

<div><div>Creating This Job Requisition for Srihari Replacement as he got terminated - CCA / P1/Suman Team</div><div></div><div>
About Regal Rexnord</div><div></div><div><div><div>
Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company&rsquo;s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company&rsquo;s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.</div><div></div><div>
The Company&rsquo;s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food &amp; beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.</div><div></div><div>
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation &amp; Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.</div></div></div></div>

Synergy Healthcare USA LLC

<div><div><b>SYNERGY HEALTHCARE: Case Manager Nurse Advocate&ndash; Greater Cleveland, Ohio Area</b></div>
<div></div><div><b>Job Summary:</b></div>
<div>We are seeking an experienced Case Manager to join our growing team and serve as a Nurse Advocate for our new clients and their employees. The ideal candidate will be located in the greater Cleveland area, with the ability to travel on occasion to visit clients in OH/PA. He/she must have a thorough understanding of the healthcare system, and will be responsible for providing guidance and support to members in navigating the complex healthcare/insurance landscape.</div>
<div></div><div>As a dedicated Nurse Advocate, you will be responsible for resolving a myriad of issues for their members and allowing you the flexibility to &ldquo;think outside the box&rdquo;. With your clinical experience and background, you will help members better understand their health status and available treatment options. You will have a unique opportunity and have time to develop valued relationships with members and executive teams with your specific employer clients.
</div>
<div></div><div><b>This opportunity allows for remote work so can be flexible on location. Minimal travel within the States of OH/PA for periodic client visits (open enrollment meeting, annual activity reviews etc) may be required. Most, if not all work, will be done virtually out of the convenience of your own home office.</b></div>
<div></div><div>The key to your success will rely on your ability to cultivate trusted relationships with stakeholders, members, and their families. Our growing Synergy team is passionate about delivering an exceptional healthcare experience that is personal, data driven, and value based to help every person live their healthiest life.</div>
<div></div><div><b>Key Responsibilities:</b></div>
<ul><li>Serve as the primary point of contact for members seeking assistance with navigating the healthcare system.</li>
<li>Work with members to identify their healthcare needs and provide clinical support.</li>
<li>Liaison with TPAs and insurance companies to resolve claim and billing issues.</li>
<li>Educate members on their healthcare benefits and how to effectively utilize them.</li>
<li>Advocate for members so they can receive improved healthcare outcomes, including referrals to specialists and timely access to care.</li>
<li>Collaborate with other healthcare professionals, including physicians and nurses to ensure seamless coordination of care.</li>
<li>Monitor member health status and progress towards achieving their healthcare goals.</li>
<li>Maintain accurate and up-to-date records of member interactions and healthcare interventions.</li>
<li>Client facing reporting with the potential for limited travel to client worksites.</li>
<li>Health Risk Assessment review to encourage lifestyle modification and improve overall wellness.</li>
</ul><div><b>Qualifications:</b></div>
<ul><li>Active nursing license with a Bachelor of Science in Nursing (BSN) degree preferred.</li>
<li>Minimum of 3 years of experience as a nurse case manager or in a related healthcare field.</li>
<li>CCM certification or CCM eligible. Commit to CCM exam within the first year.</li>
<li>In-depth knowledge of the healthcare and insurance systems.</li>
<li>Strong analytical and problem-solving skills with the ability to identify and resolve complex healthcare issues.</li>
<li>Excellent communication and interpersonal skills with the ability to interact effectively with employees and healthcare professionals.</li>
<li>Ability to work remotely, independently, and as part of a team in a fast-paced, dynamic environment.</li>
<li>Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.</li>
<li>Proficient in the use of electronic health records (EHRs), Outlook, Excel, and other healthcare-related software.</li>
</ul><div><b>Benefits:</b></div>
<div>This is a full time, benefits eligible, salaried position. In addition to competitive pay, PTO, and paid holidays, Synergy also offers a schedule that includes half day Fridays!</div>
<div></div><div>If you are passionate about helping others and have a solid understanding of the healthcare system, we encourage you to apply for this exciting opportunity as a Case Manager Nurse Advocate with our growing organization. Please contact Dean Kiradjieff at <b>deank@synergyhealthcare.com </b>today!</div></div>

Nurse Advocate - Greater Cleveland area

Children's Advocacy Alliance

<p><b>Job Overview</b><br/>The Family Advocate provides victim-centered advocacy to children and non-offending caregivers seen at the Child Advocacy Center. The advocate's primary role is to provide support and education to the family in order to ensure the family&rsquo;s needs are met, their voice is heard on the MDT, and they are engaged in the investigation process. The advocate serves as a liaison between the family and all other components of the MDT.</p><p><b>Duties</b></p><ul><li>1. Provides crisis intervention, psychoeducation, risk assessment, safety planning assistance, and support to children and their non-offending caregivers.</li><li>Keep families aware of updates on dispositions made in the case.</li><li>Provide services to families throughout the entire investigation and court process. Advocates provide active outreach and follow-up support services.</li><li>Assess family dynamics, family awareness of the report, developmental abilities, cultural considerations, and barriers to engagement upon the initial meeting with the family.</li><li>Be present at the time of the forensic interview to participate in information sharing with the MDT.</li><li>Coordinate with MDT agencies regarding child maltreatment cases during the investigation.</li><li>Participates in case review meetings for all service areas in order to represent the needs and concerns of the family with the MDT.</li><li>Coordinate with on-site mental health therapists to ensure that families receive evidence- based, trauma- focused mental health care.</li><li>Coordinate with the on-site SANE to ensure families receive specialized medical care as needed.</li><li>Provide assistance in obtaining concrete services, such as: housing, protective orders, public assistance, transportation, etc.</li><li>Assist families with applications for Crime Victim&rsquo;s Compensation.</li><li>Coordinate with local Prosecuting Attorney&rsquo;s Offices for court education, courtroom tours, support, and court accompaniment.</li></ul><p><b>REQUIRED QUALIFICATIONS</b>:</p><ul><li>A Bachelor&rsquo;s Degree; preferably social work, psychology, or a related field.</li><li>Skilled in ability to establish rapport with children and families.</li><li>Skilled in ability to remain calm under stressful situations.</li><li>Skilled in crisis intervention.</li><li>Knowledge of child development.</li><li>Knowledge of or ability to learn the dynamics of child abuse.</li><li>Knowledge of or ability to learn the dynamics of trauma in children and adults.</li><li>Organizational skills.</li><li>Flexible schedules are required for after-hours acute cases.</li><li>No criminal convictions or child maltreatment findings.</li><li>Two years of experience working with child victims of abuse is desired but not required.</li></ul><p>Job Type: Full-time</p><p>Pay: From $40,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Retirement plan</li></ul><p>Work Location: In person</p>

Family Advocate

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Customer Care Advocate

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