care coordination manager

Banner Health

<div><p><b>Primary City/State:</b></p>
Mesa, Arizona<p></p><p><b>
Department Name:
</b></p>Case Mgmt-Hosp<p></p><p><b>
Work Shift:
</b></p>Day<p></p><p><b>
Job Category:</b></p>
Clinical Care<p></p><div><div><div><p>
The future is full of possibilities. At Banner Health, we&rsquo;re excited about what the future holds for health care. That&rsquo;s why we&rsquo;re changing the industry to make the experience the best it can be. If you&rsquo;re ready to change lives, we want to hear from you.</p><p></p><p>
In the <b>Case Manager Care Coordination</b> position, you will have the opportunity to provide comprehensive care coordination for patients as assigned. This position is accountable for clinical quality of Care Coordination services delivered by both them and others and identifies/resolves barriers which may hinder effective patient care. Case Managers cover units throughout the hospital and generally work in multiple areas each day. Case Managers are responsible for conducting initial assessments on patients, participating in daily multi-disciplinary rounds, communicating the discharge plan and updates to patients, families, and the medical team, as well as delegating tasks to a transitional care associate.</p><p></p><p><b>
SCHEDULE:
</b></p><ul><li>Full Time/ 40 Hours</li><li>
Monday-Friday
</li><li>5 Eight hour shifts</li><li>
7:00am- 4:30pm</li><li>
Every 3 weeks weekend rotation</li><li>
Holiday rotations are required in this role</li><li>
 Enjoy a flat rate $3/hour weekend shift differentia</li></ul></div></div></div><p></p>
Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker&rsquo;s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.<p></p>
If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.<p></p><p>
POSITION SUMMARY<br>
This position provides comprehensive care coordination for patients as assigned. The intensity of care coordination provided is situational and appropriate based on patient need and payer requirements. This position is accountable for the clinical quality of Care Coordination services delivered by both them and others and identifies/resolves barriers which may hinder effective patient care. The goal is to empower the patient and the family to participate to the fullest of their abilities in the discharge planning process. This position provides developmentally appropriate care for the population that it serves which includes planning for the safe discharge, continuity of care, the ability to recognize and plan for the unique needs of all ages as well as the physically disabled, mentally ill, chronically ill and terminally ill patient.</p><p></p><p>
CORE FUNCTIONS<br>
1. Manages individual patients across the health care continuum to achieve the optimal clinical care, financial, operational, and satisfaction outcomes.<br>
<br>
2. Acts in a leadership function with process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes.<br>
<br>
3. Acts in a leadership function to collaboratively develop and manage the interdisciplinary patient discharge plan. Effectively communicates the plan across the continuum of care.<br>
<br>
4. Maintains knowledge of Medicare, Medicaid and other program benefits to assist patients with discharge planning and choices. Knowledge of community resources relevant to health care, end of life dynamics, substance abuse, abuse, neglect, and domestic violence.</p><p></p><p>
5. Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.<br>
<br>
6. Educates internal members of the health care team on case management and managed care concepts. Facilitates integration of concepts into daily practice.<br>
<br>
7. May supervise other staff.<br>
<br>
8. Has freedom to determine how to best accomplish functions within established procedures. Confers with supervisor on any unusual situations. Positions are entity based with no budgetary responsibility. Internal customers: Patients, families, all levels of nursing management and staff, medical staff, and all other members of the interdisciplinary health care team. External Customers: Physicians and their office staff, payers, community agencies, provider networks, and regulatory agencies.</p><p><br>
MINIMUM QUALIFICATIONS</p><p><b>
RN: </b>Must possess knowledge of case management or utilization review as normally obtained through the completion of a bachelor's degree in case management or health care. Requires current Registered Nurse (R.N.) license in state worked.</p><p></p><p><b>
Social Worker: </b>Requires a Master's Degree in Social Work. Requires a Licensed Master Social Worker (LMSW) (equivalent*) or Licensed Clinical Social Worker (LCSW) or have a MSW with the requirement to become licensed within 6 months of hire date. An equivalent license applies to states that do not recognize an LMSW; therefore, the employee must possess a Master&rsquo;s Degree and be a Licensed Social Worker.</p><p>
For assignments in an acute care setting, Basic Life Support (BLS) certification is also required.</p><p><br>
Requires a proficiency level typically achieved with 2 years clinical experience. Must demonstrate critical thinking skills, problem-solving abilities, effective communication skills, and time management skills. Must demonstrate ability to work effectively in an interdisciplinary team format. May have to take rotating call based on the acute facility need. For Case Management positions in acute facilities, Banner Registry and Travel positions require a minimum of one year Case Manager experience in an acute care hospital.</p><p></p><p>
PREFERRED QUALIFICATIONS<br>
Certification for CCM (Certified Case Manager) preferred.<br>
<br>
Additional related education and/or experience preferred.</p><p></p><p><b>
EEO Statement:</b></p><p>
EEO/Disabled/Veterans</p><p>
Our organization supports a drug-free work environment.</p><p></p><p><b>
Privacy Policy:</b></p><p>
Privacy Policy</p></div><p></p>

Case Manager Care Coordination

RadNet

<div>Job Description:
<p>
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are<i> Leading Radiology Forward</i>. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an <b><i>Clinical Workflow Coordinator</i></b>, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.</p><p></p><p><b><br>
You Will:</b></p><ul><li>
Observe existing workflow, document findings and recommend solutions to management to meet Company goals</li><li>
Proactively identify opportunities for process improvement and optimization.</li><li>
Partner with onsite management in order to review and implement new workflows, policies, and processes that promote</li><li>
efficiency and increase system functionality</li><li>
Maintain accurate records and documentation of workflow activities, to include changes, recommendations and resolutions that were during site visit</li><li>
Participate in and/or lead various projects as identified by the Strategic Initiatives Project Manager; projects may have an impact on a single site or be companywide.</li><li>
Participate in training staff on newly established and existing workflows</li><li>
Support and work closely with Clinical Operations Team, Regional and Site Operations Management, to include Northern CA and East Coast Operations as needed.</li><li>
Ensure exceptional customer service by promptly responding to inquiries, providing assistance and recommending solutions to meet the needs of the center.</li></ul><p><b>
If You Are:</b></p><ul><li>
Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.</li><li>
You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues.</li><li>
You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.</li></ul><p><br>
</p><p><b>To Ensure Success in This Role, You Must Have:</b></p><ul><li>
Proven experience in workflow coordination and/or administrative support</li><li>
Previous experience in a site and/or scheduling is preferred</li><li>
Working knowledge of Microsoft Office products</li><li>
Strong time management skills and the ability to prioritize and meet competing deadlines</li><li>
Self-motivated and proven ability to work both independently or effectively as a team with a variety of healthcare specialist</li><li>
Requires strong communication, analytical, problem-solving and presentation skills</li></ul><div><b>
We Offer:
</b></div><ul><li>Comprehensive Medical, Dental and Vision coverages.</li><li>
Health Savings Accounts with employer funding.</li><li>
Wellness dollars</li><li>
401(k) Employer Match</li><li>
Free services at any of our imaging centers for you and your immediate family.</li></ul><p></p><p><br>
Pay Rate: $26.00 - $28.00 per hour</p>
Pay Range: USD $26.00 - USD $28.00 /per hour Shift: Mornings Shift Variations: Monday - Friday 8-5 but flexible</div>

Clinical Workflow Coordinator - Hybrid

Appalachian Regional Healthcare

<div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><div>The Care Coordinator will work with other medical professionals to provide the best healthcare possible to patients. This coordinated, team-based care will be provided to individuals through effective partnerships with patients, caregivers, families, community resources, and their physician with the Care Coordinator serving as the primary contact point, advocate, and resource. The Care Coordinator will work in collaboration and continuous partnership with the patient to ensure that the patient understands every aspect of their care and will promote adherence to a care plan developed in coordination with the patient, primary care provider, and family / caregivers. The Care Coordinator will connect patient to relevant community resources with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reduction health costs by managing relationships with tertiary care providers, transitions-in-care, and referrals. This individual will also work with administration to create policies and make decisions that are in the best interest of patients and will facilitate a shared goal model across settings of care to achieve coordinated high-quality care that is patient and family centered.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><ul><li>Promote timely access to appropriate care</li><li>
Increase utilization of preventative care, reduce emergency room utilization and hospital readmissions</li><li>
Provide medication reconciliation</li><li>
Assess patient&rsquo;s unmet health and social needs</li><li>
Develop a care plan with the patient, family/caregiver, and providers and monitor adherence to these care plans evaluating effectiveness, patient progress, and facilitating change as needed</li></ul><ul><li>
Facilitate patient access to appropriate medical and specialty providers</li><li>
Educate patient and family/caregivers about relevant community resources</li><li>
Cultivate and support primary care and specialty provider co-management with timely communication, inquiry, follow up, and integration of information into the care plan regarding transitions-in-care and referrals</li><li>
Assist in the identification of high-risk patients</li><li>
Implement an effective internal tracking system for identified patients</li><li>
Promote health behaviors in all populations and ensure navigation assistance with community resources</li><li>
Ensure active tracking of test results, medication management, and adherence to follow-up appointments</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><div><b>Education</b></div><div></div><p><br>
Must be a current licensed Practical or Registered Nurse or Medical Assistant</p><p>
or have obtained a bachelor&rsquo;s or master&rsquo;s degree in Social Work</p><div><b>
Minimum Work </b><b>Experience</b></div><div>
2 + years of experience in a clinic, hospital, or quality management environment</div><div></div><div><b><br>
Required Skills, Knowledge, and Abilities</b></div><br>
<div></div><ul><li>
Ability to identify and implement appropriate patient communication strategies and overcome accessibility barriers</li><li>
Experience in, and sensitivity to, the unique dynamics of an integrated hospital system</li><li>
Exposure to and participation with health IT systems and data reports</li><li>
Demonstrated skills in planning, organizing, decision making, analytical thinking, and communication required</li><li>
Demonstrated skills in Quality Improvement and operational improvements (e.g. &ldquo;Lean&rdquo;) methods.</li></ul></div></div></div></div>

Care Coordinator

CCRM Fertility

<div><p>Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility&rsquo;s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal &amp; work life alignment. For more information, visit www.ccrmivf.com</p><p><b>
Location Address: 8010 Towers Crescent Dr., Suite 500, Vienna, VA / 2120 L. St NW, Suite 701, Washington DC 20037</b></p><p><b>
Department: </b>Clinical</p><p><b>
Work Schedule: </b>Monday &ndash; Friday (7:00am &ndash; 3:00pm)</p><p><b>
What We Offer Our Team Members:</b><b>
</b></p><ul><li>Generous Paid time-off (PTO) and paid holidays</li><li>
Medical, Dental, and Vision Insurance</li><li>
Health benefits eligible the first day of the month following your start date.</li><li>
401(k) Plan with Company Match (first of the month following 2 months of service)</li><li>
Basic &amp; Supplement Life Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Short-Term Disability</li><li>
Flexible spending including Dependent Care and Commuter benefits.</li><li>
Health Savings Account</li><li>
CCRM Paid Family Medical Leave (eligible after 1 year)</li><li>
Supplemental Options (Critical Illness, Hospital Indemnity, Accident)</li><li>
Professional Development, Job Training, and Cross Training Opportunities</li><li>
Bonus Potential</li><li>
401(k) Plan with Company Match (first of the month following 2 months of service)</li><li>
Professional Development, Job Training, and Cross Training Opportunities</li><li>
Potential for Over-time Pay (Time and a half)</li><li>
Holiday Differential Pay (Time and a half)</li><li>
Weekend Shift Differential Pay ($4.00 per hour)</li></ul><p><b>
What You Will Do:</b><b> </b>The Clinical Coordination Assistant demonstrates knowledge and skill in the care of all infertility patients and works with the IVF Nurse Coordinator to facilitate care for the CCRM patients. This position reports directly to the Clinical Manager and takes daily direction from the Nurse Coordinators/Physician/Clinical Manager and Practice Administrator.</p><ul><li>
Transcribe, enter, scan, and verify data from source documents into the electronic medical record in an accurate and timely manner.</li><li>
Place daily lab orders as directed by RN.</li><li>
Obtain prior authorizations for medications as directed by RN.</li><li>
Call patient pharmacy with patient prescriptions and prescription refills as directed by RN.</li><li>
Perform chart audits for weekly ART meeting.</li><li>
Track and audit all patient consent forms for completion. Alert RN if deficiencies noted.</li><li>
Verify that patient work up status is completed and ensure communicable labs are kept up to date.</li><li>
Track inventory and ensure timely documentation of all incoming and outgoing consignment medication for nurse team, as needed or as delegated.</li><li>
Attend hormone meeting with the nursing team.</li><li>
Assist with monitoring nurse team flags and facilitate flag completion as needed.</li><li>
Assist with answering calls to nurse line and checking nurse line voicemails as needed or when delegated.</li><li>
Within scope of practice, answer triaged phone calls for nursing team and document action taken in patient EMR.</li><li>
Other duties as assigned.</li></ul><div><b>
What You Bring:</b></div><ul><li>
High School Diploma required.</li><li>
Medical Assistant certificate required.</li><li>
Current BLS certification required.</li><li>
2+ years of medical assistant experience preferred.</li></ul><p><b>
Working Conditions:</b><b> </b>The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional office, clinical and/or laboratory setting. This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones; photocopiers; scanners; filing cabinets. While performing the duties of this job, the employee will interact with others and ensure compliance with medical regulations, ethical guidelines, and organizational policies to maintain the highest standards of care and patient and staff safety.</p><div><b>
CCRM&rsquo;s Compensation:</b> The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.</div><p><b>
Pre-Employment Requirements:</b><b> </b>All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the <b>E-Verify</b> Program in order to verify the identity and work authorization of all newly hired employees.</p><p><b>
Equal Employment/Anti-Discrimination</b><b>: </b>We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</p></div><p></p>

Clinical Coordination Assistant

Hackensack Meridian Health

<div>Overview:
<div>
Our team members are the heart of what makes us better.</div><div><br>
</div><div>At <b>Hackensack Meridian </b><b><i>Health</i></b> we help our patients live better, healthier lives &mdash; and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It&rsquo;s also about how we support one another and how we show up for our community.</div><div><br>
</div><div>Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.</div><div></div><div><br>
The <b>Care Coordinator, Care Management</b> is a member of the healthcare team and is responsible for coordinating, communicating, and facilitating the clinical progression of the patient's treatment and discharge plan. Accountable for a designated patient caseload; assesses, plans, and facilitates with patients, families and the multidisciplinary team to meet treatment goals, expected length of stay, and arrange for the appropriate next level of care. Oversees interfacility transitions and handoff between acute and post-acute services</div>
Responsibilities:
<div>
A day in the life of a <b>Care Coordinator, Care Management</b> at <b>Hackensack Meridian Health</b> includes:</div><br>
<div></div><ul><li>
Assesses patients by screening for potential discharge needs regardless of race, age, sex, religion, diagnosis and ability to pay. Meets directly with patient/family to assess needs and develop an individualized care plan in collaboration with the physician and other members of the health care team.
</li><li>Facilitates communication and coordination between members of the health care team and involves the patient and family in the decision making process, in order to minimize fragmentation of services, manage resources and remove barriers to the plan of care.
</li><li>Maintains current information of community resources and refers patients to those community resources appropriate for the patient's care. Consults with other community agencies and committees to identify potential resources to support patients and their families.</li><li>
Works collaboratively with all team members of the multidisciplinary and post acute care teams to secure timely and appropriate transitions to the next level of care.</li><li>
Develops a discharge plan, in collaboration with the patient and support persons, identifying goals that will provide maximum benefit for each patient. Ensures that the discharge plan meets the continuing care needs of the patient.</li><li>
Documents and communicates information to the multidisciplinary team in order to coordinate and maximize care. Ensures that the medical record reflects the education provided, coordination of services, referrals made and authorizations obtained.
</li><li>Participates actively on appropriate committees, workgroups, and or meetings.</li><li>
Identifies and refers quality issues for review to the Quality Management Program.
</li><li>Participates in multidisciplinary rounds, specific to assigned units. Brings forth issues which impact on discharge as well as length of stay in a timely manner, for discussion and resolution.
</li><li>Performs appropriate reassessments and evaluates progress against care goals and the plan of care and revises plan, as needed. Ensures that the medical record reflects reassessment of the discharge plan at least weekly and upon any change in medical condition affecting the plan.
</li><li>Provides patients and families with resources and discharge options. Educates regarding the risks and benefits of discharge options and any available health care benefits.
</li><li>Provides appropriate CMS documents to the patient and family/support person as per regulatory guidelines (ie., Important Message 4 to 48 hours prior to discharge, appeal and HINN notices)
</li><li>Utilizes social determinants of health screening tools and resources during each intake assessment.
</li><li>Collaborates with all members of the multidisciplinary team to support the following functions; crisis intervention, counseling support and referrals, abuse and neglect reporting, adoption planning, guardianship, psychosocial assessments, observation management, capacity management, hospital throughput.</li><li>
Referrals should be made to the following as required/needed: a. Acute rehabilitation facilities b. Sub- Acute rehabilitation facilities c. Long Term Care facilities d. Assisted Living facilities e. Adult day program f. Level 1/Level 2 PASRR screening g. EARC screening h. Home Care i. Hospice j. Durable medical equipment k. Transport l. Dialysis m. Financial assistance n. Medication assistance o. Palliative Care p. Boarding home placement q. Mental health services r. Homelessness placement s. Substance abuse placement t. Division of Child Protection and Permanency u. Adult Protective Services</li><li>
Maintains annual competencies and ensures training and continuing education of the team in applicable platforms. (Epic, Xsolis Cortex, BI, Google Suites)
</li><li>Other duties and/or projects as assigned.</li><li>
Adheres to HMH Organizational competencies and standards of behavior.</li></ul>
Qualifications:
<div><b>
Education, Knowledge, Skills and Abilities Required</b>:</div><ul><li>
BSN or BSN in progress and/or willing to acquire within 3 years of hire or transfer into the position; or Masters Degree in Social Work.</li><li>
Effective decision-making skills, demonstration of creativity in problem-solving, and influential leadership skills.</li><li>
Excellent verbal, written and presentation skills.</li><li>
Moderate to expert computer skills.
</li><li>Familiar with hospital resources, community resources, and utilization management.
</li><li>Excellent written and verbal communication skills.
</li><li>Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.</li></ul><div><b>
Education, Knowledge, Skills and Abilities Preferred</b>:
</div><ul><li>Master's degree.
</li></ul><div><b>Licenses and Certifications Required</b>:
</div><ul><li>NJ Licensed Registered Nurse or NJ Licensed Social Worker or NJ Licensed Clinical Social Worker.</li></ul><div><b>
Licenses and Certifications Preferred</b>:
</div><ul><li>Care Management, CCMA or ACMA certification strongly preferred.</li></ul><div>
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
</div>Starting Minimum Rate: Minimum rate of $90,750.40 Annually Job Posting Disclosure: HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.</div>

Care Coordinator, Care Management

Equality Health

<div><p><b>Position Title: Care Coordinator</b></p><p><b>
Reports To:</b> <b>Supervisor, Clinical Outreach</b></p><p><b>
Classification: Non-Exempt (Full-time)</b></p><p><b>
Places of Work: Remote (Preferred location: TX)</b></p><p><b>
Schedule &amp; Work Expectations:</b></p><ul><li>
This is a remote, non-exempt position.</li><li>
Care Coordinator are assigned to a primary market and are expected to work within that market&rsquo;s hours of operation (typically 8:00 AM &ndash; 6:00 PM local time).</li><li>
Candidates must be willing to work the time zone aligned with their assigned market, regardless of physical residence.</li><li>
While each Care Coordinator is assigned a primary market, work priorities may shift based on business needs, and team members may support additional markets when required.</li><li>
Flexibility with schedule adjustments may be requested periodically to support engagement initiatives or priority campaigns.</li></ul><p><b>
About the Role:</b></p><p>
The Care Coordinator is primarily responsible for providing supportive care and assistance to a diverse patient population to identify barriers to self-care and healing, decision making, and communication in navigating the healthcare system. This individual works closely with, Community Health Workers, Chaplains, and other members of the Clinical Operations team, and consistently demonstrates a high standard of ethical behavior, professionalism, sensitivity, and confidentiality.</p><p><b>
Key Responsibilities:</b></p><div><ul><li>
Conduct outbound phone calls to members to conduct health assessments, identify care needs, and determine appropriateness for participation in care coordination programs</li><li>
Assist and support patients with barriers to care including, but not limited to, scheduling appointments, and locating and accessing community resources</li><li>
Work collaboratively with patients, network providers, referral coordinators, office and hospital staff; document all activities</li><li>
Communicate care coordination services available to patients and caregivers</li><li>
Screen for physical health and behavioral health needs to refer to appropriate healthcare professionals for effective and timely intervention</li><li>
Perform a variety of activities to provide meaningful data to providers, patients and their families</li><li>
Participate in a variety of educational programs to maintain current skill and competency levels</li><li>
Perform miscellaneous job-related duties as assigned</li></ul></div><p><b>
Required Skills &amp; Qualifications:</b></p><div><ul><li>
Associate&rsquo;s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience</li><li>
Minimum two (2) years of experience in a directly related position in the healthcare industry</li><li>
Proficiency with Microsoft Office applications and web-based technologies</li><li>
Strong outbound calling experience</li><li>
Ability to work independently in a productivity-based environment</li><li>
Tech-savvy: able to navigate multiple systems simultaneously</li><li>
Comfortable learning proprietary platforms</li><li>
Basic Excel proficiency (pivot tables, formulas, project-based spreadsheets)</li><li>
Reliable high-speed internet meeting company specs</li><li>
Flexible schedule within assigned market hours</li><li>
Ability to pivot between priorities quickly</li></ul></div><p><b>
 </b><b>Preferred Skills &amp; Qualifications:</b></p><div><ul><li>
Previous experience, knowledge and understanding of coordinating care for members</li><li>
Familiarity with federal and state laws and requirements related to healthcare and health information protection</li><li>
One or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT)</li><li>
Excellent verbal, written and interpersonal communication skills</li><li>
Demonstrated ability to gain acceptance and compliance from clinical staff to achieve mutually beneficial outcomes</li><li>
Excellent problem-solving skills, including the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action</li><li>
Strong organizational and prioritization skills; able to manage multiple activities and work independently with minimal supervision</li><li>
Bilingual (strongly preferred)</li><li>
Experience in customer service environments (call center acceptable if adaptable)</li></ul></div><p></p><p><b><br>
About the Organization:</b></p><p>
Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income.</p><p>
Through its supplemental care management services and proprietary technology platform, CareEmpower&trade;, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly.</p><p>
In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.</p><p><i>
Equality Health </i><i>provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</i></p><p><i>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i></p></div>

Care Coordinator (Texas)

Central New York Health Home Network

<div>Description:
<p><b>
Job Title: </b>Care Manager (Level 2)</p><p><b>
Job Category: </b>9 - Service Worker</p><p><b>
Department/Group: </b>Care Management Agency</p><p><b>
Location:</b> All Locations</p><p><b>
Travel Required: </b>Yes</p><p><b>
Level/Salary Range: </b>Salary determined by experience and education.</p><p><b>
Position Type: </b>Full-time, Non-Exempt, 35 hours a week</p><p><b>
Position Summary:</b></p><p>
The Care Manager conducts and schedules assessments, referrals, advocacy and supports, counseling, education of patients and enrollees and care team members assuring the patient receives quality services to maintain optimum healthcare needs without barriers.
</p><p><b>ROLE AND RESPONSIBILITIES:</b></p><p><b>
Activities include but are not limited to the following:</b></p><ul><li>
Outreach and engagement to formally enroll referred individuals into the care management program.</li><li>
Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Assures support is in place inclusive of peer and family contacts.</li><li>
Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable.</li><li>
Ensures all initial linkages are established and maintained.</li><li>
Collaborates with all services providers and establishes team communication plan.</li><li>
Monitors goals on a continuing basis and that team is communicating.</li><li>
Monitors that care plan is relevant to health home policies and procedures.</li><li>
Consults with family members and social support to maintain support consistency.</li><li>
Advocates for additional services and linkages as appropriate.</li><li>
Maintains current care management documentation and information regarding care management activities within the required health IT system.</li><li>
Ensure compliance with all pertinent government and agency regulations and operating standards, including maintaining all required documentation and applicable databases.</li><li>
All other duties as assigned.</li></ul>
Requirements:
<p><b>
QUALIFICATIONS / EDUCATION / EXPERIENCE REQUIREMENTS</b></p><ul><li>
Bachelor&rsquo;s degree in psychology, sociology, human services or related field with 1-3 years of experience preferred, or associate&rsquo;s degree in human services or related field or LPN Licensure with 3-5 years of experience. Volunteer or Paraprofessional experience will be considered.</li><li>
Basic Computer Skills (Windows, Outlook, Word, Excel)</li><li>
Travel is required. Must have a vail NYS Driver&rsquo;s License.</li><li>
Competencies and experiences necessary include customer service orientation, diplomacy, diversity, flexibility, follow through, informing others, safety orientation, reliability and consistency, written communication and cooperation and teamwork, listening skill, optimism, quality orientation, analytical thinking.</li><li>
Applies and actively shares knowledge, expertise and best practices with team</li><li>
Behavior supports the mission, core values and objectives of the organization.</li><li>
Displays flexibility and openness in daily work and encourages others to stay open to change and improvement.</li><li>
Accepts and readily adapts to changing priorities, new ideas, strategies, procedures and methods.</li><li>
Demonstrates and promotes respect toward coworkers and adapts behaviors to work effectively with varying people and situations.</li><li>
Accumulates all relevant information prior to making job-related decisions.</li><li>
Presents well-considered alternatives when making recommendations.</li><li>
Makes decisions in a timely manner.</li><li>
Represents the organization and its network of providers by displaying a respectful and caring manner with clients and their families.</li><li>
Addresses all client concerns in a timely and efficient manner and reports any complaints to their immediate supervisor or the Director of Health Home Operations for resolution.</li><li>
Complies with quality assurance, OSHA, HIPAA, infection control, safety and other policies set forth.</li><li>
This position has the potential for regular and substantial contact with health home enrollees under age 21 and must satisfactorily pass a Criminal History Record Check (including fingerprinting), State Registered Clearance, Mandated Reporter Training, and Staff Exclusion List.
</li></ul><p><b>WORK ENVIRONMENT / HAZARDS</b></p><ul><li>
Job related tasks do not involve exposure or potential exposure to blood, body fluids, or tissue and Category I tasks are not a condition of employment. May have exposure to unpredictable individuals and situations when working at CNYHHN sites, its affiliates or the community.</li><li>
OSHA Exposure Category III</li></ul><p><b>
PHYSICAL DEMANDS</b></p><ul><li>
Certain deadlines and unanticipated developments may require work during evenings and weekends.</li><li>
The employee must occasionally lift and/or move up to 25 pounds.</li><li>
Ability to quickly address any emergent issues without losing focus on the task at hand.</li><li>
The employee must have full sight and hearing with fluency in the English language. While performing the duties of this job, the employee is regularly required to talk or listen.
</li><li>The employee frequently is required to stand, walk and sit. Must be able to sit for long periods of time.</li><li>
Constantly operates a computer and other office productivity machinery, such as a copy machine, scanner, computer printer, etc.</li><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising workflow and efficiency.</li></ul><p></p><p><br>
Benefits:</p><p>
Health Insurance</p><p>
Voluntary Insurance Options</p><p>
Paid Time Off</p><p>
Paid Sick Leave</p><p>
Dental Insurance</p><p>
Vision Insurance</p><p>
Pet Insurance</p><p>
Life Insurance</p><p>
Retirement Plan</p><p>
Employee Assistance Program</p><p>
Flexible Schedule</p><p>
Flexible Spending Account</p><p>
Other</p><p><b>
WORK CONTACT GROUP</b></p><p>
All staff, family members, social service agencies and other community institutions.</p><p><b>
SUPERVISED BY: </b>Program Manager/Project Manager</p><p><b>
SUPERVISES:</b></p><ul><li>
None</li></ul><p><b>
Job Description Acknowledgement</b></p><p><i>
I have received, reviewed and fully understand the job description for Care Manager (Level 2). I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under all conditions as described.</i></p></div>

Care Manager II - Hybrid Remote - Auburn, N.Y.

Search 10000+ Care coordination manager jobs near you this June. New roles added regularly across leading industries. Apply today.