care coordination manager

Banner Health

<div>Primary City/State:
Mesa, Arizona
Department Name:
Case Mgmt-Hosp
Work Shift:
Day
Job Category:
Clinical Care<div><div><div>
The future is full of possibilities. At Banner Health, we&rsquo;re excited about what the future holds for health care. That&rsquo;s why we&rsquo;re changing the industry to make the experience the best it can be. If you&rsquo;re ready to change lives, we want to hear from you.
In the Case Manager Care Coordination position, you will have the opportunity to provide comprehensive care coordination for patients as assigned. This position is accountable for clinical quality of Care Coordination services delivered by both them and others and identifies/resolves barriers which may hinder effective patient care. Case Managers cover units throughout the hospital and generally work in multiple areas each day. Case Managers are responsible for conducting initial assessments on patients, participating in daily multi-disciplinary rounds, communicating the discharge plan and updates to patients, families, and the medical team, as well as delegating tasks to a transitional care associate.
SCHEDULE:
<ul><li>Full Time/ 40 Hours</li><li>
Monday-Friday
</li><li>5 Eight hour shifts</li><li>
7:00am- 4:30pm</li><li>
Every 3 weeks weekend rotation</li><li>
Holiday rotations are required in this role</li><li>
 Enjoy a flat rate $3/hour weekend shift differentia</li></ul></div></div></div>
Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker&rsquo;s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.
If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.
POSITION SUMMARY 
This position provides comprehensive care coordination for patients as assigned. The intensity of care coordination provided is situational and appropriate based on patient need and payer requirements. This position is accountable for the clinical quality of Care Coordination services delivered by both them and others and identifies/resolves barriers which may hinder effective patient care. The goal is to empower the patient and the family to participate to the fullest of their abilities in the discharge planning process. This position provides developmentally appropriate care for the population that it serves which includes planning for the safe discharge, continuity of care, the ability to recognize and plan for the unique needs of all ages as well as the physically disabled, mentally ill, chronically ill and terminally ill patient.
CORE FUNCTIONS 
1. Manages individual patients across the health care continuum to achieve the optimal clinical care, financial, operational, and satisfaction outcomes. 
 
2. Acts in a leadership function with process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes. 
 
3. Acts in a leadership function to collaboratively develop and manage the interdisciplinary patient discharge plan. Effectively communicates the plan across the continuum of care. 
 
4. Maintains knowledge of Medicare, Medicaid and other program benefits to assist patients with discharge planning and choices. Knowledge of community resources relevant to health care, end of life dynamics, substance abuse, abuse, neglect, and domestic violence.
5. Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements. 
 
6. Educates internal members of the health care team on case management and managed care concepts. Facilitates integration of concepts into daily practice. 
 
7. May supervise other staff. 
 
8. Has freedom to determine how to best accomplish functions within established procedures. Confers with supervisor on any unusual situations. Positions are entity based with no budgetary responsibility. Internal customers: Patients, families, all levels of nursing management and staff, medical staff, and all other members of the interdisciplinary health care team. External Customers: Physicians and their office staff, payers, community agencies, provider networks, and regulatory agencies. 
MINIMUM QUALIFICATIONS
RN: Must possess knowledge of case management or utilization review as normally obtained through the completion of a bachelor's degree in case management or health care. Requires current Registered Nurse (R.N.) license in state worked.
Social Worker: Requires a Master's Degree in Social Work. Requires a Licensed Master Social Worker (LMSW) (equivalent*) or Licensed Clinical Social Worker (LCSW) or have a MSW with the requirement to become licensed within 6 months of hire date. An equivalent license applies to states that do not recognize an LMSW; therefore, the employee must possess a Master&rsquo;s Degree and be a Licensed Social Worker.
For assignments in an acute care setting, Basic Life Support (BLS) certification is also required. 
Requires a proficiency level typically achieved with 2 years clinical experience. Must demonstrate critical thinking skills, problem-solving abilities, effective communication skills, and time management skills. Must demonstrate ability to work effectively in an interdisciplinary team format. May have to take rotating call based on the acute facility need. For Case Management positions in acute facilities, Banner Registry and Travel positions require a minimum of one year Case Manager experience in an acute care hospital.
PREFERRED QUALIFICATIONS 
Certification for CCM (Certified Case Manager) preferred. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Case Manager Care Coordination

Pax Home Health and Wind Breeze Hospice

**Job Summary**We are seeking a dynamic and organized Hospice Office Manager to LEAD our administrative operations and manage the patient intake process with enthusiasm and precision. In this pivotal role, you will oversee day-to-day office functions, coordinate administrative workflows, and serve as the first point of contact for patients and families entering our care. Your energetic approach will foster a positive environment that supports compassionate patient care while maintaining efficient office management. The ideal candidate will bring a proactive attitude, exceptional organizational skills, and a passion for supporting hospice services through effective office leadership and seamless intake coordination.The Hospice Operations &amp; Care Coordination Manager is a hybrid leadership role responsible for the seamless integration of administrative operations, patient intake, and care coordination. This position serves as the central hub of the agency, overseeing the patient journey from referral to discharge, managing human resources functions, ensuring regulatory compliance, and supporting clinical staff. The ideal candidate is a proactive problem-solver who ensures that patient care is delivered efficiently while maintaining strict adherence to Medicare guidelines and agency policies.I. Intake &amp; Admissions CoordinationThis role manages the front-end entry of all patients into the hospice program, ensuring a smooth transition from referral to admission.<ul><li>Referral Management: Screen all incoming referrals from hospitals, physicians, skilled nursing facilities, and family members for appropriateness and eligibility per hospice admission criteria.</li><li>Admissions Processing: Intake all new referrals; collect demographic, insurance, and clinical information; and verify patient eligibility (Medicare, Medicaid, or commercial insurance).</li><li>EMR Setup: Accurately input all patient data into the Electronic Medical Record (EMR) system, creating the patient chart, uploading orders.</li><li>Authorization &amp; Orders: Request authorizations from insurance companies; initiate referral and admission orders; send all orders and Plans of Care (POC) to the Medical Director and attending physicians for signature.</li><li>Patient Packet Creation: Create new patient admission packets, ensuring all necessary consent forms, advance directives, and election statements are included and compliant.</li></ul>II. Care Coordination &amp; Case ManagementThis role acts as the liaison between patients, families, clinical staff, and physicians to ensure the Plan of Care is executed effectively.<ul><li>Staff Assignment: Assign clinical staff (RN, LVN, CNA, Chaplain, Social Worker, and Volunteer) to patients based on acuity, geography, and staff availability.</li><li>Clinical Support: Serve as the main point of contact for clinical staff regarding scheduling, patient needs, and operational support. Provide field support as needed.</li><li>Physician &amp; Lab Liaison: Follow up on lab requests, medication refill requests, and medical equipment (DME) orders; communicate daily with physician offices to ensure timely processing of orders.</li><li>Patient &amp; Family Communication: Communicate weekly with patients and families to ensure care expectations are being met and to address any non-clinical concerns.</li><li>Regulatory Tracking: Closely monitor and manage Recertification (Recert) and Resumption of Care (ROC) dates to ensure timely re-authorization of services per Medicare guidelines.</li><li>Medication Management: Update medication profiles as needed; coordinate medication refills with pharmacies; assist patients in scheduling appointments with Primary Care Physicians (PCP) or specialists.</li></ul>III. Human Resources &amp; Staff DevelopmentThe Office Manager oversees the administrative lifecycle of employees, from hiring to ongoing training.<ul><li>Recruitment &amp; Interviewing: Screen resumes, interview all potential candidates for employment, and coordinate the hiring process with the Administrator.</li><li>Onboarding &amp; Credentialing: Onboard all new hires; ensure all credentials (licenses, certifications, CPR, auto insurance, TB tests) are reviewed, current, and filed appropriately.</li><li>Training: Train all new hires on the EMR system, proper note submission protocols, and agency policies regarding state and federal regulations.</li><li>In-Services: Hold weekly in-services or staff meetings for clinical and administrative staff to ensure ongoing education and communication.</li></ul>IV. Compliance, Auditing, &amp; Quality AssuranceThis role safeguards the agency against risk by ensuring documentation and operations meet regulatory standards.<ul><li>Chart Audits: Conduct regular chart audits to ensure accuracy, completeness, and compliance with Medicare Conditions of Participation (CoPs).</li><li>Note Review: Review all clinical notes before locking/exporting to ensure they meet documentation standards and support the Plan of Care.</li><li>Policy Enforcement: Ensure all Medicare guidelines, policies, and procedures are followed by all staff members.</li><li>Referral Source Communication: Ensure all referral sources (hospitals, physicians, facilities) receive treatment notes and updates within 48 hours of the visit. Maintain weekly communication to foster strong relationships.</li></ul>V. Administrative, Billing, &amp; Payroll ManagementThis role manages the physical and financial operations of the office.<ul><li>Billing Support: Code all claims accurately to support the billing department; ensure all orders and 485s are signed prior to billing cycles.</li><li>Payroll Processing: Collect, verify, and process all route sheets and mileage logs for clinical staff to submit for accurate payroll.</li><li>Inventory &amp; Supplies: Process all supply requests and shipment orders; maintain proper inventory of office supplies, medical supplies (PPE), and patient intake materials.</li><li>Calendar Management: Update and maintain staff calendars, on-call schedules, and patient visit schedules.</li><li>On-Call Support: Serve as part of the on-call rotation or as the primary after-hours contact for operational emergencies and staffing issues.</li></ul>Qualifications &amp; Skills<ul><li>Education: High School Diploma required; Associate&rsquo;s or Bachelor&rsquo;s Degree in Healthcare Administration, Business, or Nursing preferred.</li><li>Experience:</li><li>Minimum 2-3 years of experience in a hospice, home health, or healthcare office setting.</li><li>Proven experience with Intake, Care Coordination, and EMR management.</li><li>Experience with Medicare Hospice Conditions of Participation (CoPs) and billing regulations is highly preferred.</li><li>Technical Skills: Proficiency in EMR software (e.g., Kinnser, Axxess, HCHB), Microsoft Office Suite, and Google Workspace.</li><li>Soft Skills:</li><li>Multitasking: Ability to handle a high volume of referrals, phone calls, and staff inquiries simultaneously without losing attention to detail.</li><li>Leadership: Ability to train, guide, and hold staff accountable.</li><li>Communication: Excellent written and verbal communication skills for dealing with physicians, board members, and grieving families.</li><li>Problem-Solving: Ability to provide field support and resolve scheduling crises quickly.</li></ul>Key Performance Indicators (KPIs)<ul><li>Intake Turnaround Time: Referral to admission (bedside) within 24-48 hours.</li><li>Documentation Compliance: 100% of clinical notes reviewed and locked within 24 hours of visit; 100% of treatment notes sent to referral sources within 48 hours.</li><li>Credentialing: 100% of staff credentials current and filed prior to start date.</li><li>Authorization Accuracy: Zero lapses in patient eligibility or missed recertification dates.</li><li>Staff Retention: Effective onboarding leading to reduced turnover in the first 90 days.</li></ul>Working Conditions &amp; Physical Requirements<ul><li>Primarily office environment with extended periods of sitting, standing, and computer work.</li><li>High-stress periods requiring management of urgent scheduling changes or after-hours calls.</li><li>Ability to travel locally to provide field support or visit referral sources as needed.</li></ul>Pay: $22.00 - $25.00 per hourWork Location: In person

Hospice Office Manager

Avail Health

<div>About Avail Health
Avail Health is a Nurse Practitioner&ndash;founded organization dedicated to removing barriers to care, access, and meaningful clinical work for Medicare-age individuals. We combine thoughtful technology, strong operational infrastructure, and deep respect for the patient&ndash;provider relationship to enable nurse-led virtual and mobile care models. As a fast-growing organization, we are building durable clinical infrastructure to support innovative care programs across multiple states, with a focus on improving outcomes for complex and underserved senior populations.
Role Summary
The Senior Manager, RN &ndash; Care Transitions is a frontline leadership role responsible for supporting the day-to-day execution of Avail Health&rsquo;s Care Transitions Program in partnership with hospital teams and community stakeholders.
This role serves as the primary on-site presence for Avail Health within the hospital environment, helping to identify eligible patients, coordinate transitions of care, and support patient engagement following hospital discharge.
The Senior Manager will act as the local team leader for the care transitions team, supporting coordination of team activities and limited people management responsibilities while working closely with the senior leadership team, who maintain accountability for overall program strategy and clinical oversight.
A central component of this role is building strong partnerships with hospital leadership and frontline teams, serving as the face of Avail Health for both hospital stakeholders and patients entering the program.
The ideal candidate brings strong clinical assessment and critical thinking skills, particularly in evaluating patient risk and determining appropriate program engagement for complex Medicare-aged populations transitioning from hospital to home.
Reports to: VP of Care Delivery 
Location: This position is primarily in-person and must be located within the geographic region of Rockville, Maryland, or within a reasonable commuting distance.
Work Environment: The role requires primarily in-person presence Monday through Friday within the hospital environment, participating in daily care coordination activities with hospital teams, including interdisciplinary huddles and care planning discussions.
In addition to hospital-based work, the role will include mobile clinical engagement with patients following discharge, including in-home visits as well as telephonic or virtual interactions when clinically appropriate. At program launch, mobile visit volume is expected to be limited, with responsibility increasing as the program scales. The role will also provide coverage and support for team RNs, and participation in mobile visits is an ongoing expectation of the position.
Limited remote work may occur for administrative, coordination, or leadership activities when not required on-site. Remote work requires a reliable high-speed internet connection and a dedicated, HIPAA-compliant workspace to ensure the security and confidentiality of patient information and organizational communications.
This role may also include occasional participation in an on-call rotation to support clinical questions from care team members outside of standard business hours. The structure and frequency of this coverage will evolve as the program scales.
Key Responsibilities
Hospital Partnership &amp; Customer Success<ul><li>
Serve as the primary on-site representative of Avail Health within the hospital environment, building strong relationships with hospital leadership, care management teams, and frontline clinical staff.</li><li>
Participate in hospital coordination activities including daily huddles, rounds, and care planning discussions to identify patients eligible for the Care Transitions Program.</li><li>
Support effective collaboration and warm handoffs between hospital teams and Avail Health to ensure smooth transitions from hospital to home.</li><li>
Represent Avail Health professionally and help ensure a positive partnership experience for hospital stakeholders.</li></ul>
Patient Identification &amp; Program Enrollment<ul><li>
Review hospital discharge lists and clinical documentation to identify patients eligible for the Care Transitions Program.</li><li>
Conduct patient outreach, assessments, and enrollment discussions with eligible patients and caregivers.</li><li>
Apply strong clinical judgment to assess patient complexity and risk factors, supporting appropriate prioritization and engagement within the program.</li><li>
Coordinate with hospital teams to facilitate timely program enrollment and continuity of care following discharge.</li></ul>
Team Leadership &amp; Program Execution<ul><li>
Serve as the local team leader for the Care Transitions care team, helping coordinate day-to-day team activities and patient workflows.</li><li>
Provide limited people management for clinical and community-based staff during the early stages of program launch.</li><li>
Collaborate closely with the senior leadership team to support team operations, workflow management, and operational coordination.</li><li>
Execute program workflows and care coordination processes established by leadership while providing frontline insights that help inform ongoing program improvement.</li><li>
As the program scales, additional operational leadership roles will be introduced to support team growth and operational infrastructure.</li></ul>
Care Coordination &amp; Cross-Program Navigation<ul><li>
Support coordination of care for patients transitioning from hospital to home across both medical and behavioral health populations.</li><li>
Facilitate referrals into appropriate hospital programs, community resources, and Avail Health care programs when clinically appropriate.</li><li>
Help ensure patients and caregivers understand and successfully navigate post-discharge care plans.</li></ul>
Technology &amp; Program Infrastructure<ul><li>
Utilize Avail Health&rsquo;s technology platforms and tools to support patient identification, care coordination, and program tracking.</li><li>
Partner with hospital teams to support adoption of program tools, including customized dashboards and reporting used to track program engagement and outcomes.</li><li>
Serve as a knowledgeable frontline resource for hospital stakeholders using Avail technology platforms, helping address day-to-day questions and ensuring effective use of program tools.</li><li>
Collaborate with Avail&rsquo;s technology and operations teams to provide feedback that helps refine tools and workflows as the program evolves.</li></ul>
Qualifications
Required:<ul><li>
Active, unrestricted Maryland Registered Nurse (RN) license in good standing.</li><li>
Current Basic Life Support (BLS) certification.</li><li>
Minimum 5+ years of clinical RN experience with some prior mobile nursing experience, providing care to patients where they reside.</li><li>
Experience supporting post-hospital transitions of care, discharge planning, or complex care coordination.</li><li>
Minimum 2+ years of experience supervising or coordinating clinical staff or care teams.</li><li>
Strong clinical assessment and critical thinking skills managing complex patient populations.</li><li>
Excellent interpersonal and communication skills with the ability to build strong relationships with hospital teams and patients.</li><li>
Ability to operate effectively in a new program environment with evolving workflows and processes.</li></ul>
Preferred:<ul><li>
Experience in hospital care management or discharge planning environments, transitions of care (TOC), transitional care management (TCM) or hospital readmission reduction programs.</li><li>
Emergency Department (ED) triage experience is highly preferred.</li><li>
Experience delivering home-based care through home health, hospice, or mobile care programs.</li><li>
Experience working with Medicare-aged populations with complex medical or behavioral health needs.</li><li>
Experience supporting clinical workflows, program implementation, or new care model launches.</li></ul>
What Success Looks Like
Success in this role will include the ability to:<ul><li>
Build strong, trusted relationships with hospital teams and serve as an effective on-site program partner.</li><li>
Identify and enroll appropriate patients through strong clinical assessment and patient engagement.</li><li>
Coordinate the local care transitions team effectively during program launch.</li><li>
Ensure consistent execution of program workflows and care coordination processes.</li><li>
Contribute to improved patient transitions from hospital to home and reductions in avoidable hospital utilization.</li><li>
Provide actionable frontline insights that help inform ongoing program refinement.</li><li>
A positive, collaborative team culture aligned with Avail Health&rsquo;s values.</li></ul>
Compensation &amp; Benefits<ul><li>
Total Salary: $110,000 &ndash; $126,500 annually, inclusive of base salary plus a 10% geographic market adjustment for the Montgomery County metropolitan region, commensurate with experience.</li><li>
Performance Bonus: quarterly bonus up to 2.5% of base salary (up to 10% annually) based on individual and program performance metrics.</li><li>
Annual Compensation Review: up to 5% of base salary, based on performance and organizational factors.</li><li>
Benefits Package: medical, dental, and vision insurance, subject to plan terms and eligibility requirements.</li><li>
Paid Time Off: 3 weeks annually, accrued per pay period.</li><li>
Holidays: 8 paid company holidays plus 1 floating holiday per calendar year.</li><li>
Retirement: 401(k) retirement plan with a 2% employer match, subject to plan terms and eligibility requirements.</li></ul>
Pay: $110,000.00 - $126,500.00 per year
Benefits:<ul><li>
401(k) matching</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Vision insurance</li></ul>
Application Question(s):<ul><li>
Please describe your experience supporting patients transitioning from hospital to home. Include examples of how you have assessed patient risk, prioritized follow-up, or made triage decisions (e.g., ED, discharge planning, or care management settings).</li><li>
Describe your experience leading or coordinating a clinical team. How have you supported team operations, guided workflows, or ensured effective patient care delivery in a fast-paced or evolving environment?</li><li>
This role requires working as an external partner with hospital leadership and frontline teams to support discharge planning, while also engaging directly with patients to assess eligibility and enroll them into the program. Please describe your experience collaborating with hospital teams in this type of partnership setting, and how you have built trust while coordinating care and engaging patients or families in care decisions or program participation.</li></ul>
Experience:<ul><li>
RN: 5 years (Required)</li></ul>
License/Certification:<ul><li>
RN License (Required)</li></ul>
Work Location: On the road
ADvov9Ww1i</div>

Senior Manager, RN - Care Transitions

Cosan Group

<div>Care Coordinator (Remote - US) 
 
**This is a remote position, it is not mobile. Candidates must have a private, stationary, and HIPAA-compliant workspace within their home that is dedicated solely to work. Candidates must reside in the United States to be considered.** 
 
Job Title: Care Coordinator 
Compensation: $16.33 per hour - $19.00 per hour. (based on experience) 
Location: Remote (Arizona) 
Work Environment: Remote with HIPAA-compliant home office setup 
 
Why Choose Us? 
Cos&aacute;n is a leading healthcare services organization committed to delivering exceptional patient care and innovative solutions to providers and partners. Join a mission-driven, collaborative team that values compassionate care and meaningful patient outcomes. As a Care Coordinator, you&rsquo;ll play a vital role in closing gaps in patient care and making a real difference in the lives of those managing chronic conditions. 
 
What We&rsquo;re Looking For: 
We&rsquo;re looking for a compassionate, patient-centered Care Coordinator to manage a panel of patients and provide health coaching through monthly outreach. The ideal candidate is an excellent communicator who can build rapport with patients, collaborate with clinical teams, and advocate for patient needs. You thrive in fast-paced environments, are comfortable navigating multiple technology platforms, and are passionate about helping patients achieve better health outcomes. 
 
What You&rsquo;ll Do: 
Patient Outreach &amp; Health Coaching
<ul><li>Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
 </li><li>Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
</li><li>Maintain call quality standards through consistent engagement and professional communication in every patient interaction.</li></ul>
Care Coordination &amp; Collaboration
 <ul><li>Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.</li><li>
Support care coordination goals by staying on schedule with monthly outreach targets.
 </li><li>Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services.</li></ul>
Patient Advocacy
 <ul><li>Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient&rsquo;s care circle.
</li><li>Partner closely with providers, clinical teams, and caregivers to support positive patient outcomes.</li></ul>
Documentation &amp; Compliance
<ul><li>Document all patient interactions in real time using the care coordination platform.
</li><li>Maintain HIPAA compliance in all patient communications and documentation.
</li><li>Maintain accurate, real-time documentation to support care coordination goals.</li></ul> 
 
Required Qualifications:<ul><li>
Must hold a nationally recognized medical assistant certification (CMA, RMA, CCMA, NCMA, CMAC, or equivalent state-issued MA-C).</li><li>
OR Certified Pharmacy Technician (CPhT)</li><li>
Minimum 2 years of clinical experience in a primary care, hospital, or specialty healthcare setting.</li><li>
Experience with Electronic Medical Records (EMRs) and strong computer navigation skills.</li><li>
Proficiency in multiple technology platforms and ability to navigate complex systems.</li><li>
HIPAA-compliant home office setup with minimum 50 Mbps download / 5 Mbps upload internet capability.</li><li>
Must be legally authorized to work in the United States.</li></ul> 
 
Preferred Qualifications:<ul><li>
Experience in care coordination, chronic care management, or behavioral health integration.</li><li>
Familiarity with remote patient monitoring (RPM) or remote physiological monitoring platforms.</li><li>
Previous experience managing large patient panels (200+).</li><li>
Bilingual capability (English and Spanish preferred).</li></ul> 
 
Compensation &amp; Benefits:<ul><li>
Paid Time Off + Company Holidays.</li><li>
Medical, Dental, Vision Insurance.</li><li>
Complimentary Life Insurance.</li><li>
401(k) Plan.</li><li>
Optional Short-Term, Long-Term Disability, Critical Illness &amp; Accident coverage.</li><li>
Employee Assistance Program including mental health resources.</li><li>
Company-provided equipment (laptop, monitor, headset, etc.).</li></ul> 
 
 Work Environment &amp; Requirements:<ul><li>
100% Remote with a Monday&ndash;Friday schedule&mdash;no weekends or late nights.</li><li>
High-speed broadband internet and private home workspace required<ul><li>
Candidates must complete a company-provided internet speed test to confirm a minimum of 50 Mbps download / 5 Mbps upload.</li></ul></li><li>
Private workspace for compliance with HIPAA privacy laws.</li></ul>
 
If you&rsquo;re a compassionate healthcare professional ready to make a meaningful impact in patients&rsquo; lives, we want to hear from you. Apply today and help us deliver exceptional care coordination! 
 
Cos&aacute;n Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law. 

NseePQYnf9</div>

Care Coordinator (Arizona)

CCRM Fertility

<div>Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility&rsquo;s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal &amp; work life alignment. For more information, visit www.ccrmivf.com
Location Address: 8010 Towers Crescent Dr., Suite 500, Vienna, VA / 2120 L. St NW, Suite 701, Washington DC 20037
Department: Clinical
Work Schedule: Monday &ndash; Friday (7:00am &ndash; 3:00pm)
What We Offer Our Team Members:
<ul><li>Generous Paid time-off (PTO) and paid holidays</li><li>
Medical, Dental, and Vision Insurance</li><li>
Health benefits eligible the first day of the month following your start date.</li><li>
401(k) Plan with Company Match (first of the month following 2 months of service)</li><li>
Basic &amp; Supplement Life Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Short-Term Disability</li><li>
Flexible spending including Dependent Care and Commuter benefits.</li><li>
Health Savings Account</li><li>
CCRM Paid Family Medical Leave (eligible after 1 year)</li><li>
Supplemental Options (Critical Illness, Hospital Indemnity, Accident)</li><li>
Professional Development, Job Training, and Cross Training Opportunities</li><li>
Bonus Potential</li><li>
401(k) Plan with Company Match (first of the month following 2 months of service)</li><li>
Professional Development, Job Training, and Cross Training Opportunities</li><li>
Potential for Over-time Pay (Time and a half)</li><li>
Holiday Differential Pay (Time and a half)</li><li>
Weekend Shift Differential Pay ($4.00 per hour)</li></ul>
What You Will Do: The Clinical Coordination Assistant demonstrates knowledge and skill in the care of all infertility patients and works with the IVF Nurse Coordinator to facilitate care for the CCRM patients. This position reports directly to the Clinical Manager and takes daily direction from the Nurse Coordinators/Physician/Clinical Manager and Practice Administrator.<ul><li>
Transcribe, enter, scan, and verify data from source documents into the electronic medical record in an accurate and timely manner.</li><li>
Place daily lab orders as directed by RN.</li><li>
Obtain prior authorizations for medications as directed by RN.</li><li>
Call patient pharmacy with patient prescriptions and prescription refills as directed by RN.</li><li>
Perform chart audits for weekly ART meeting.</li><li>
Track and audit all patient consent forms for completion. Alert RN if deficiencies noted.</li><li>
Verify that patient work up status is completed and ensure communicable labs are kept up to date.</li><li>
Track inventory and ensure timely documentation of all incoming and outgoing consignment medication for nurse team, as needed or as delegated.</li><li>
Attend hormone meeting with the nursing team.</li><li>
Assist with monitoring nurse team flags and facilitate flag completion as needed.</li><li>
Assist with answering calls to nurse line and checking nurse line voicemails as needed or when delegated.</li><li>
Within scope of practice, answer triaged phone calls for nursing team and document action taken in patient EMR.</li><li>
Other duties as assigned.</li></ul><div>
What You Bring:</div><ul><li>
High School Diploma required.</li><li>
Medical Assistant certificate required.</li><li>
Current BLS certification required.</li><li>
2+ years of medical assistant experience preferred.</li></ul>
Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional office, clinical and/or laboratory setting. This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones; photocopiers; scanners; filing cabinets. While performing the duties of this job, the employee will interact with others and ensure compliance with medical regulations, ethical guidelines, and organizational policies to maintain the highest standards of care and patient and staff safety.<div>
CCRM&rsquo;s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.</div>
Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.
Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Clinical Coordination Assistant

Neighborhood Healthcare

<div>ABOUT US:

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together. 
 
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE:

The Care Coordinator will coordinate care for complex patients with mental illness, substance use disorders, or chronic conditions to navigate and link with community resources that address social determinants of health (SDOH). This role will provide care coordination and connection to services and social supports for ECM patients, including appointment scheduling and referral management. Additionally, this position will require travel to other Neighborhood sites as needed to attend the designated meetings as well as training for staff members.

**This is a hybrid position; on site expectations are dependent on performance. **

RESPONSIBILITIES:
<ul>
<li>Provides ongoing monitoring of the Targeted Engagement List (TEL)</li>
<li>Assigns patients to the appropriate ECM team members based on risk category and available clinical data for ECM engagement activities</li>
<li>Works with a caseload of patients identified as being low risk</li>
<li>Conducts periodic telephonic outreach and follow-up to low-risk ECM patients as outlined in the Shared Care Plan</li>
<li>Supports other ECM team members with delegated tasks</li>
<li>Assists in the coordination of appointments and referrals for physical and behavioral health appointments</li>
<li>Collaborates on patient care issues with other ECM team members, participating in weekly systematic case reviews and ad hoc case reviews, and consults with ECM team RN and/or the Behavioral Health care team RN before taking any action that is clinical in nature</li>
<li>Connects ECM patients to other social services and supports they may need</li>
<li>Uses relationship-based strategies to engage patients in care as well as motivational interviewing</li>
<li>Assists with arrangements such as transportation, directions, and completion of durable medical equipment requests</li>
<li>Coordinates with ECM patient in the most easily accessible setting, within IEHP guidelines, such as patient home, provider/regional office, or other settings</li>
<li>Contributes to the success of the organization by participating in quality improvement activities</li>
<li>Documents in ECW for all care coordination and other services or teaching provided in a timely manner, as needed</li>
<li>Prioritizes activities according to intensity, need, and required follow-up</li>
<li>Provides accurate and timely reports to supervisor and site staff, as required</li>
</ul>
EDUCATION/EXPERIENCE:
<ul>
<li>High school diploma or equivalent required</li>
<li>Two years of healthcare, behavioral health, or social services industry experience required</li>
<li>Active CA driver&rsquo;s license and proof of car insurance required</li>
<li>Medical Assistant or Phlebotomy certificate preferred</li>
<li>Bilingual (English/Spanish) preferred</li>
</ul>
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities):
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills</li>
<li>Ability to interact effectively with clinic personnel, patients, and community-based organizations</li>
<li>Knowledgeable about evidenced based communication such as motivational interviewing, or similar empathy-based communication strategies (emotional intelligence)</li>
<li>Knowledge about and experience with providing sensitivity to patients with mental health conditions and addictive disorders</li>
<li>Ability to resolve problems/conflicts</li>
<li>Ability to navigate computer applications, including Microsoft applications</li>
<li>Ability to sufficiently engage members and providers both on the phone and in person</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 25 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Pay range: $24.95 - $34.93 per hour, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.</div>

Care Coordinator - Enhanced Care Management

Hackensack Meridian Health

<div>Overview:
<div>
Our team members are the heart of what makes us better.</div><div> 
</div><div>At Hackensack Meridian Health we help our patients live better, healthier lives &mdash; and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It&rsquo;s also about how we support one another and how we show up for our community.</div><div> 
</div><div>Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.</div><div></div><div> 
The Care Coordinator, Care Management is a member of the healthcare team and is responsible for coordinating, communicating, and facilitating the clinical progression of the patient's treatment and discharge plan. Accountable for a designated patient caseload; assesses, plans, and facilitates with patients, families and the multidisciplinary team to meet treatment goals, expected length of stay, and arrange for the appropriate next level of care. Oversees interfacility transitions and handoff between acute and post-acute services</div>
Responsibilities:
<div>
A day in the life of a Care Coordinator, Care Management at Hackensack Meridian Health includes:</div> 
<div></div><ul><li>
Assesses patients by screening for potential discharge needs regardless of race, age, sex, religion, diagnosis and ability to pay. Meets directly with patient/family to assess needs and develop an individualized care plan in collaboration with the physician and other members of the health care team.
</li><li>Facilitates communication and coordination between members of the health care team and involves the patient and family in the decision making process, in order to minimize fragmentation of services, manage resources and remove barriers to the plan of care.
</li><li>Maintains current information of community resources and refers patients to those community resources appropriate for the patient's care. Consults with other community agencies and committees to identify potential resources to support patients and their families.</li><li>
Works collaboratively with all team members of the multidisciplinary and post acute care teams to secure timely and appropriate transitions to the next level of care.</li><li>
Develops a discharge plan, in collaboration with the patient and support persons, identifying goals that will provide maximum benefit for each patient. Ensures that the discharge plan meets the continuing care needs of the patient.</li><li>
Documents and communicates information to the multidisciplinary team in order to coordinate and maximize care. Ensures that the medical record reflects the education provided, coordination of services, referrals made and authorizations obtained.
</li><li>Participates actively on appropriate committees, workgroups, and or meetings.</li><li>
Identifies and refers quality issues for review to the Quality Management Program.
</li><li>Participates in multidisciplinary rounds, specific to assigned units. Brings forth issues which impact on discharge as well as length of stay in a timely manner, for discussion and resolution.
</li><li>Performs appropriate reassessments and evaluates progress against care goals and the plan of care and revises plan, as needed. Ensures that the medical record reflects reassessment of the discharge plan at least weekly and upon any change in medical condition affecting the plan.
</li><li>Provides patients and families with resources and discharge options. Educates regarding the risks and benefits of discharge options and any available health care benefits.
</li><li>Provides appropriate CMS documents to the patient and family/support person as per regulatory guidelines (ie., Important Message 4 to 48 hours prior to discharge, appeal and HINN notices)
</li><li>Utilizes social determinants of health screening tools and resources during each intake assessment.
</li><li>Collaborates with all members of the multidisciplinary team to support the following functions; crisis intervention, counseling support and referrals, abuse and neglect reporting, adoption planning, guardianship, psychosocial assessments, observation management, capacity management, hospital throughput.</li><li>
Referrals should be made to the following as required/needed: a. Acute rehabilitation facilities b. Sub- Acute rehabilitation facilities c. Long Term Care facilities d. Assisted Living facilities e. Adult day program f. Level 1/Level 2 PASRR screening g. EARC screening h. Home Care i. Hospice j. Durable medical equipment k. Transport l. Dialysis m. Financial assistance n. Medication assistance o. Palliative Care p. Boarding home placement q. Mental health services r. Homelessness placement s. Substance abuse placement t. Division of Child Protection and Permanency u. Adult Protective Services</li><li>
Maintains annual competencies and ensures training and continuing education of the team in applicable platforms. (Epic, Xsolis Cortex, BI, Google Suites)
</li><li>Other duties and/or projects as assigned.</li><li>
Adheres to HMH Organizational competencies and standards of behavior.</li></ul>
Qualifications:
<div>
Education, Knowledge, Skills and Abilities Required:</div><ul><li>
BSN or BSN in progress and/or willing to acquire within 3 years of hire or transfer into the position; or Masters Degree in Social Work.</li><li>
Effective decision-making skills, demonstration of creativity in problem-solving, and influential leadership skills.</li><li>
Excellent verbal, written and presentation skills.</li><li>
Moderate to expert computer skills.
</li><li>Familiar with hospital resources, community resources, and utilization management.
</li><li>Excellent written and verbal communication skills.
</li><li>Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.</li></ul><div>
Education, Knowledge, Skills and Abilities Preferred:
</div><ul><li>Master's degree.
</li></ul><div>Licenses and Certifications Required:
</div><ul><li>NJ Licensed Registered Nurse or NJ Licensed Social Worker or NJ Licensed Clinical Social Worker.</li></ul><div>
Licenses and Certifications Preferred:
</div><ul><li>Care Management, CCMA or ACMA certification strongly preferred.</li></ul><div>
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
</div>Starting Minimum Rate: Minimum rate of $90,750.40 Annually Job Posting Disclosure: HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.</div>

Care Coordinator, Care Management

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