care coordination manager

The Research Foundation for The State University of New York at Stony Brook

<div><div><p><b>Member Services and Care Coordination Manager</b></p></div><div></div><div><div><b><br>
Required Qualifications (as evidenced by an attached resume):</b><br>
Bachelor's degree (foreign equivalent or higher). In lieu of bachelor&rsquo;s degree, four (4) years of full-time, progressively responsible administrative experience in a healthcare setting as a patient services representative may be considered. Three (3) years of full-time, progressively responsible administrative experience in a healthcare setting as a patient services representative. Two (2) or more years of full-time supervisory/leadership experience in a healthcare setting with progressive management responsibilities. Experience working with EMR and patient scheduling processes. Experience writing outreach communications. Working knowledge of MS Office Suite, including Publisher and PowerPoint.<br>
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<b>Preferred Qualifications:</b><br>
Master&rsquo;s degree (foreign equivalent or higher). Three (3) or more years of full-time experience working in a supervisor/leadership role in a healthcare setting with progressive management responsibilities. Experience with reporting and quality metrics. Knowledge of the WTC Health Care Program and its operational processes.<br>
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<b>Brief Description of Duties:</b><br>
The WTC Health Program at Stony Brook is a comprehensive health monitoring and treatment program providing services to nearly 10,000 9/11 responders on Long Island. The Member Services Manager will work closely with the Program Directors to oversee multiple projects aimed at furthering the Program&rsquo;s mission within our organization, within our network of WTC HP contractors, with our provider network, and the broader community. In addition, the incumbent will provide daily support to the Program Directors. The incumbent will assist the Directors in the development of internal and external communication materials. The candidate will be responsible for planning and executing special events and programs and developing correspondence and a variety of communications under the direction of the Directors. They will also prepare presentation materials, set-up meetings/appointments and outreach to stakeholders on behalf of the Directors. The candidate will be required to attend meetings off-campus and provide reports to the Directors. The incumbent will be required to attend community events and prepare and make presentations. The candidate will manage member services and care coordination staff. The Member Services Manager will be accountable for ensuring a high level of member satisfaction and engagement with Program benefits and services and ensuring excellent communications targeting both members and staff. The incumbent will be responsible for establishing customer service standards and ensuring member services staff are trained and providing excellent customer service to our members. Excellent verbal and written communication, organization skills, self-management skills and a high-level of professionalism is essential for this position. The ideal candidate will have the knowledge of clinical operations and the ability to communicate and collaborate with medical professionals, administrators, staff and patients. The ideal applicant will also have expertise in health-based community communications, patient engagement, retention and outreach strategies.</div><div><b><br>
Duties:</b></div><ul><li><div>
Manage and oversee multiple projects aimed at furthering the Program&rsquo;s mission in our network and the broader community, including organizing special events; developing a variety of communications and presentations to a variety of audiences; assessing communications strategies, including effectiveness and reach of the communications; managing outreach effort to members to ensure high participation in monitoring and treatment.</div></li><li><div>
Oversee member services and care coordination to meet program goals. Design and implement patient schedules, assess efficiency and make improvements. Ensure call center meets standards to provide excellent customer service to the members. Oversee transfers to and from the program, to ensure continuity of care. Oversee program navigation and care coordination programs to ensure special needs are met. Ensure Program retention goals and member needs are met, monthly volume goals are attained and provide data reports to the Director.</div></li><li><div>
Ensure quality assurance of member services by measuring and assessing performance in: communication with members, program benefit education to members and staff providing this education service, member engagement in care and services, member retention for annual follow-ups, member satisfaction and member complaints.</div></li><li><div>
Management of Member Services and Care Coordination team (25+ employees). Evaluate staff performance, develop protocols and workflows, report on productivity for department.</div></li><li><div>
Play key role in leading the member services and care coordination activities, participating in Admin meeting and participating in the Quality Assurance Committee by leading the Member Services Workgroup. Address systemic issues and develop solutions by establishing new programs, protocols and procedures. Prepare and draft presentations, reports, and correspondence for the Directors. Represent the Long Island Clinical Center of Excellence at WTC Health Program meetings that pertain to retention and outreach efforts. Manage budget and supply inventory for member services area.</div></li><li><div>
Other duties as assigned.</div></li></ul><p><b><br>
Special Notes:</b><br>
The Research Foundation of SUNY is a private educational corporation. Employment is subject to the Research Foundation policies and procedures, sponsor guidelines and the availability of funding. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.<br>
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<b> **</b><b>This position primarly in Commack, NY. There is a satellite clinic in Westbury, NY. Travel between clinical sites and occasional travel in the NY-metro area will be required for this position.</b><br>
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<b>For this position, we are unable to sponsor candidates for work visas.</b><br>
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Resume/CV and cover letter should be included with the online application.<br>
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<b><i>Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.</i></b><br>
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If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.<br>
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<i>In accordance with the Title II Crime Awareness and Security Act</i> a <i>copy of our crime statistics can be viewed</i><i> here</i><i>.</i><br>
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Visit our <b>WHY WORK HERE</b> page to learn about the <b>total rewards</b> we offer.<br>
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<b>SUNY Research Foundation: A Great Place to Work.</b><br>
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<b>The starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU&rsquo;s good faith and reasonable estimate of the range of possible compensation at the time of posting.</b></p><div></div><div><br>
</div></div><div>
Job Number: 2600140</div><div><b>
Official Job Title</b><b>:</b> Administrative Staff Assistant III</div><div><b>
Job Field</b><b>:</b> Administrative &amp; Professional (non-Clinical)</div><div><b>
Primary Location</b><b>:</b> US-NY-Commack</div><div><b>
Department/Hiring Area</b><b>:</b> Dept of Med - WTC Health Program</div><div><b>
Schedule</b><b>:</b> Full-time <b>Shift</b> <b>:</b>Day Shift <b>Shift Hours</b><b>:</b> 8:00 - 4:30</div><div><b>
Posting Start Date</b><b>:</b> Mar 18, 2026</div><div><b>
Posting End Date</b><b>:</b> Apr 1, 2026, 10:59:00 PM</div><div><b>
Salary</b><b>:</b>$107,000-$125,000</div><div><b>
Appointment Type</b><b>:</b> Regular</div><div><b>
Salary Grade</b><b>:</b>E3
</div><div><b>SBU Area</b><b>:</b>The Research Foundation for The State University of New York at Stony Brook</div></div>

Member Services and Care Coordination Manager

Care Lync

<div><p><b>About Us</b></p><p>
Care Lync is a Social Services agency focused on providing Support Coordination (Service Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and Physical Disabilities and Autism Spectrum Disorder who are enrolled in the Department of Human Services, Medicaid Waiver Program. Our Support Coordinators work with adults to help them to navigate, understand, and secure the services needed in order to live independently in their home and community.</p><p>
We offer a great benefits package including medical, dental, vision, 401k, paid time off within a cooperative rewarding family environment.</p><p><b><br>
General Summary</b></p><p>
The Support Coordinator / Service Coordinator / Case Manager provides case management activities necessary to meet the needs of clients assigned to the consolidated care team. This position is responsible for the development of individualized care management plans; implementation of the care plan through brokering and coordinating services; and the monitoring and evaluation of all clinical outcomes to ensure that services are provided in a professional, comprehensive, and cost-effective manner. The role assists in the location, coordination and monitoring of needed services and supports through the development and implementation of the Individual Support Plan (ISP). The Support Coordinator / Service Coordinator / Case Manager will assist the person(s) receiving services in identifying and communicating his/her requests and needs for services and supports, which may include housing, medical, social, vocational and other community services.</p><p><b><br>
Essential Duties and Responsibilities</b></p><p>
Complete assessments to assist in identifying each participant needs and desires for service delivery.</p><p>
Develops a Person-Centered Service Plan for each participant and modify at least annually or when there is a significant medical or social change.</p><p>
Ensure the participant choice of providers by providing information for the participant to make a fully informed decision.</p><p>
Ensure the Behavioral Support Plan and Crisis Plan (if the participant has a Behavior Specialist) is consistent with the ISP.</p><p>
Report all incidents of participant abuse, neglect or exploitation immediately to supervisor/director.</p><p>
Actively coordinate with other individuals and/or entities essential in the physical and/or behavioral care delivery for the participant, including other care coordinators, to ensure seamless coordination between physical, behavioral and support services.</p><p>
Responsible for researching and developing alternative solutions to participants needs.</p><p>
Ensures confidentiality regarding sensitive material and private health information of each individual served.</p><p>
Attends required trainings and recertification classes.</p><p>
Confers regularly with supervisor/ director(s) to understand and consider factors such as participants needs, abilities, learning levels, and physical limitations.</p><p>
50% travel to participants as needed</p><p><b><br>
Qualifications</b></p><p>
BS/BA degree in related course work</p><p>
Minimum of 3 years related experience providing case management for individuals with Intellectual Disabilities, Autism Spectrum Disorders, or Physical Disabilities.</p><p>
Experience with Microsoft Office, state-maintained databases.</p><p>
Must maintain proficiency in company sponsored training and certifications.</p><p>
Maintain CPR/First Aid certification and updated state related Clearances.</p><p>
Successfully complete and maintain training courses as required or amended by program regulations.</p><p>
Valid Driver's License including personal vehicle insurance coverage for liability and current vehicle registration, copies must be maintained on file with Care Lync.
</p><p>**Inform supervisor immediately when any change in auto insurance agency/policy, automobile registration and/or status of driver's license.</p><p><i><br>
Care Lync is an equal opportunity employer and complies with the provisions of the Federal Civil Rights Act of 1964 and the Pennsylvania Human Relations Act of 1955 and all requirements imposed pursuant thereto. No person shall, on the grounds of race, color, national origin, ancestry, age, sex, religious creed, or disability, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any hiring opportunities, care or services. Care Lync will not, directly or through contractual arrangements discriminate its patients, consumers, employees, partners, 3rd party vendors or any person on the basis of race, color, national origin, ancestry, age, sex, religious creed, disability, sexual identification or any other category protected under law. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, religious creed, sexual orientation, ancestry, gender identity, national origin, protected veteran status, disability status, sexual identification or any other characteristic protected by applicable law.</i></p></div>

Case Manager/Service Coordinator - Ridgeland, SC

Cosan Group

<div><b>Care Coordinator (Remote - US)</b><br>
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<b>**This is a remote position, it is not mobile. Candidates must have a private, stationary, and HIPAA-compliant workspace within their home that is dedicated solely to work. Candidates must reside in the United States to be considered.**</b><br>
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<b>Job Title: </b>Care Coordinator<br>
<b>Compensation: </b>$16.33 per hour - $19.00 per hour. (based on experience)<br>
<b>Location: </b>Remote (New Mexico)<br>
<b>Work Environment: </b>Remote with HIPAA-compliant home office setup<br>
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<b>Why Choose Us?</b><br>
Cos&aacute;n is a leading healthcare services organization committed to delivering exceptional patient care and innovative solutions to providers and partners. Join a mission-driven, collaborative team that values compassionate care and meaningful patient outcomes. As a Care Coordinator, you&rsquo;ll play a vital role in closing gaps in patient care and making a real difference in the lives of those managing chronic conditions.<br>
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<b>What We&rsquo;re Looking For:</b><br>
We&rsquo;re looking for a compassionate, patient-centered Care Coordinator to manage a panel of patients and provide health coaching through monthly outreach. The ideal candidate is an excellent communicator who can build rapport with patients, collaborate with clinical teams, and advocate for patient needs. You thrive in fast-paced environments, are comfortable navigating multiple technology platforms, and are passionate about helping patients achieve better health outcomes.<br>
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<b>What You&rsquo;ll Do:</b><br>
<b>Patient Outreach &amp; Health Coaching
</b><ul><li>Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
 </li><li>Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
</li><li>Maintain call quality standards through consistent engagement and professional communication in every patient interaction.</li></ul><b>
Care Coordination &amp; Collaboration
 </b><ul><li>Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.</li><li>
Support care coordination goals by staying on schedule with monthly outreach targets.
 </li><li>Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services.</li></ul><b>
Patient Advocacy
 </b><ul><li>Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient&rsquo;s care circle.
</li><li>Partner closely with providers, clinical teams, and caregivers to support positive patient outcomes.</li></ul><b>
Documentation &amp; Compliance
</b><ul><li>Document all patient interactions in real time using the care coordination platform.
</li><li>Maintain HIPAA compliance in all patient communications and documentation.
</li><li>Maintain accurate, real-time documentation to support care coordination goals.</li></ul><br>
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<b>Required Qualifications:</b><ul><li>
Must hold a nationally recognized medical assistant certification (CMA, RMA, CCMA, NCMA, CMAC, or equivalent state-issued MA-C).</li><li>
OR Certified Pharmacy Technician (CPhT)</li><li>
Minimum 2 years of clinical experience in a primary care, hospital, or specialty healthcare setting.</li><li>
Experience with Electronic Medical Records (EMRs) and strong computer navigation skills.</li><li>
Proficiency in multiple technology platforms and ability to navigate complex systems.</li><li>
HIPAA-compliant home office setup with minimum 50 Mbps download / 5 Mbps upload internet capability.</li><li>
Must be legally authorized to work in the United States.</li></ul><br>
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<b>Preferred Qualifications:</b><ul><li>
Experience in care coordination, chronic care management, or behavioral health integration.</li><li>
Familiarity with remote patient monitoring (RPM) or remote physiological monitoring platforms.</li><li>
Previous experience managing large patient panels (200+).</li><li>
Bilingual capability (English and Spanish preferred).</li></ul><br>
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<b>Compensation &amp; Benefits:</b><ul><li>
Paid Time Off + Company Holidays.</li><li>
Medical, Dental, Vision Insurance.</li><li>
Complimentary Life Insurance.</li><li>
401(k) Plan.</li><li>
Optional Short-Term, Long-Term Disability, Critical Illness &amp; Accident coverage.</li><li>
Employee Assistance Program including mental health resources.</li><li>
Company-provided equipment (laptop, monitor, headset, etc.).</li></ul><br>
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 <b>Work Environment &amp; Requirements:</b><ul><li>
100% Remote with a Monday&ndash;Friday schedule&mdash;no weekends or late nights.</li><li>
High-speed broadband internet and private home workspace required<ul><li>
Candidates must complete a company-provided internet speed test to confirm a minimum of 50 Mbps download / 5 Mbps upload.</li></ul></li><li>
Private workspace for compliance with HIPAA privacy laws.</li></ul>
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If you&rsquo;re a compassionate healthcare professional ready to make a meaningful impact in patients&rsquo; lives, we want to hear from you. Apply today and help us deliver exceptional care coordination!<br>
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<i>Cos&aacute;n Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.</i><br>
<p>
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Care Coordinator (New Mexico)

Blue Shield of California

<div>
 <strong>
  Job Description
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 <strong>
  Your Role
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  <br/>
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 The Federal Employee Program (FEP) team performs integrated case management (CM) and disease management (DM) activities demonstrating clinical judgment and independent analysis, collaborating with members and those involved with members&rsquo; care including clinical nurses and treating physicians. The Triage Registered Nurse Case Manager will report to the FEP Care Manager Department Manager. In this role you will determine, develop, and implement a plan of care based on accurate and comprehensive assessment of the members&rsquo; needs.
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 Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow &ndash; personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
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  Working hours for this role: Monday-Thursday, 10:30am-7:00pm; Friday- 9:30am-6:00pm
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  In the future there could be Saturday shift hours.
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 </strong>
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  Responsibilities
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 </strong>
 <strong>
  Your Work
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  <br/>
 </strong>
 In this role, you will:
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   Conduct provider searches and assists members in accessing medically necessary services within the access network
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   Triage referrals coming from the 24-hours Nurse Line to ensure members see providers in timely fashion and receive necessary education on their health conditions
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   Work with providers and other internal departments to initiate the Letter of Agreement (LOA) and Exception process
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   Outreach to members with HEDIS Care Gaps to assist with closure
  </li>
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   Research and design treatment/care plans to promote quality of care, cost effective health care services based on medical necessity complying with contract for each appropriate plan type
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   Provide Referrals to Quality Management (QM), Disease Management (DM) and Appeals and Grievance department (AGD)
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   Recognize the client&rsquo;s right to self-determination as it relates to the ethical principle of autonomy, including the client/family's right to make informed choices that may not promote the best outcomes, as determined by the healthcare team
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   Design appropriate and fiscally responsible plan of care with targeted interventions that enhance quality, access and cost-effective outcomes
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   Initiate and implement appropriate modifications in plan of care to adapt to changes occurring over time and through various settings
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   Applies detailed knowledge of FEP PPO and Blue Shield of California's (BSC) established medical/departmental policies, clinical practice guidelines, community resources, contracting and community care standards to each case
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   Performs effective discharge planning and collaborates with member support system and health care professionals involved in the continuum of care
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   Coordinates Care for Lower Level of Care coordination such as Skilled Nursing Facility, Home Health, Home Infusion, Rehab, and other community program as appropriate
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   Provides disease management education on core chronic conditions (Diabetes, Heart Failure, COPD, Asthma and Coronary Artery Disease)
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   Determines, develops and implements a plan of care based on accurate and comprehensive assessment of the member's needs related to behavioral health
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   Must be able to sit for extended periods of time and read information on one computer screen and apply that information on a second computer screen to complete documentation
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  </li>
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  Qualifications
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 <strong>
  Your Knowledge and Experience
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   Requires a current CA RN License
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   Certified Case Manager (CCM) Certification or is in process of completing certification when eligible based on CCM application requirements
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   Requires at least 5 years of prior experience in nursing, healthcare or related field
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   Bachelor of Science in Nursing or advanced degree preferred
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   Comprehensive knowledge of case management, discharge planning, utilization management, disease management and community resources
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   Able to operate PC-based software programs including proficiency in Word and Excel.
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   Strong clinical documentation skills, independent problem identification and resolution skills
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   Strong supervisory, communication, abstracting skills with strong verbal and written communication skills and negotiation skills
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   Competent understanding of NCQA and federal regulatory requirements.
  </li>
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   Knowledge of coordination of care, prior authorization, level of care and length of stay criteria sets desirable
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   Demonstrates professional judgment, and critical thinking, to promote the delivery of quality, cost-effective care. This judgment is based on medical necessity including intensity of service and severity of illness within contracted benefits and appropriate level of care
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   Demonstrate leadership, project management and program evaluation skills and ability to interact with all levels including senior management and influence decision-making
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  </li>
 </ul>
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  Hybrid Virtual Work
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 This role allows employees to work virtually full-time, however employees will be expected to come into the office based on business needs.
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  About The Team
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 <strong>
  About Blue Shield of California
  <br/>
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 As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.
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 At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
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 To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.
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 Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities &ndash; join us!
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  Our Values:
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   Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
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   Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
  </li>
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   Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
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  </li>
 </ul>
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  Our Workplace Model
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 We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:
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   For most teams, this means coming into the office two days per week.
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   Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
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   For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
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  </li>
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 The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.
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  Physical Requirements:
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 Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
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 Please click here for further physical requirement detail.
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  Equal Employment Opportunity:
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 External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
</div>


RN - Complex Care Coordination Triage Case Manager, Sr.

Headlight

<div><div><b>Join a team that&rsquo;s transforming mental healthcare. </b>Founded by psychiatrists, Headlight is more than a company: it&rsquo;s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. <b>Our mission is simple but powerful: Improving lives, one session at a time.</b></div><div></div><div><br>
Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.</div><div></div><div><br>
As the most trusted behavioral health partner in the Western U.S., we&rsquo;ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.</div><div></div><div><br>
Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.</div><div></div><p><br>
We are seeking a Care Coordinator I to facilitate a frictionless experience for both clients and clinicians working with Headlight. Clinicians work with Headlight because we take care of the important administrative parts of their job for them. Clients come to Headlight because we ensure they are matched with world-class mental health providers and we make it easy to get the help they need without jumping through hoops or feeling frustrated. And our Care Coordination team is the engine that makes this all happen.</p>
<p>
As a Client Care Coordinator, you serve as a vital link between our clients and clinical team, ensuring that each care plan is executed seamlessly. You&rsquo;ll do this by aligning clinician availability with client needs by managing calendars, rescheduling appointments, and optimizing clinician schedules for maximum efficiency. You will also act as the first point of contact for client inquiries through phone, text, and email&mdash;delivering timely, compassionate, and professional support. You will support our clinicians by keeping them informed of relevant updates, schedule changes, and client preferences to help them deliver the best care possible. This role is essential in fostering a smooth, supportive care experience for both clients and clinicians by ensuring communication is clear, plans are followed, and needs are proactively met.</p><div><br>
</div>
<h3 class="jobSectionHeader"><b>Our Pillars</b></h3><ul><li><b>
Make things easier.</b></li><li><b>
Forge genuine connections.</b></li><li><b>
Elevate the standard.</b></li></ul><h3 class="jobSectionHeader"><b>
Roles and Responsibilities</b></h3><ul>
<li>Client Care Coordination: Facilitate the execution of a Clinician developed care plan for clients in need of outpatient mental health services; answer calls, reply to text messages &amp; emails, and assist clients in their scheduling needs.</li>
<li>Clinical Support: Provide administrative support to clinicians and their clients by backing up the Clinical Support Team. This includes assisting with documentation, scheduling logistics, and any other operational needs that contribute to seamless care delivery.</li>
<li>Team Collaboration: Work collaboratively with the Clinical, Billing, and Intake Teams to ensure continuity of care and streamlined communication. Help facilitate efficient teamwork by acting as a liaison across departments.</li>
<li>Resource Coordination: Assist clients in navigating the healthcare system by coordinating services both within Headlight and externally. Tasks may include rescheduling appointments, coordinating with pharmacies, resolving insurance or billing issues, and connecting clients with necessary medical or mental health resources.</li>
<li>Monitoring and Follow-Up: Regularly track client progress and ensure care is delivered according to established plans. Complete follow-ups after appointments, confirm future visits are scheduled, and carry out all assigned tasks related to client care coordination.</li>
<li>Client Satisfaction: Serve as a reliable, empathetic point of contact for clients, ensuring their needs are met and their experience with Headlight is supportive, professional, and responsive.</li>
<li>Data Entry, Tasking, and Record Keeping: Maintain accurate and up-to-date client records by entering information into the system in a timely and detailed manner. Track tasks, document client interactions, and ensure all care coordination is properly logged.</li>
<li>Compliance with Policies: Uphold all organizational policies and procedures. Ensure client care meets high professional standards and complies with legal, ethical, and HIPAA requirements.</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3><ul>
<li>Previous experience in a medical/mental health office, specifically with scheduling and referral coordination</li>
<li>Working knowledge of Electronic Medical Records Systems</li>
<li>Experience with Excel, Word, and other computer programs</li>
<li>Ability to work with a team with little direct supervision</li>
<li>Excellent communication skills through phone, email, text and chat</li>
<li>Customer service experience (2 years preferred)</li>
<li>Ability to be flexible in a fast paced, evolving work environment</li>
<li>Attendance as required for position.</li>
<li>Problem solving skills</li>
<li>Possess a strong collaborative attitude that applies solution-based thinking</li>
<li>Computer skills</li>
<li>Communication skills, verbal and written</li>
<li>Professional attitude</li>
<li>Customer service skills</li>
<li>Prompt attention to detail</li>
</ul><h3 class="jobSectionHeader"><b>Benefits</b></h3><ul>
<li>W2 role with competitive hourly rate</li>
<li>Medical, Dental and Vision on the first of the month after employment (based on FT hours)</li>
<li>Paid Vacation, Sick, and Holiday time</li>
<li>Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.</li>
<li>401(k) plan with company contribution</li>
<li>Remote work schedule</li>
<li>Opportunity to work in a cutting-edge healthcare technology environment</li>
<li>Professional development opportunities and training</li>
<li>Collaborative and supportive work culture</li>
<li>Impactful role contributing to the enhancement of patient care and healthcare processes</li>
</ul><div>Incentive pay is also offered on top of the base hourly rate.</div>
<div>85% ready state and 15 activities per hour = an additional $2.50 more per hour</div>
<div>85% ready state and 20 activities per hour = an additional $3.75 more per hour</div>
<div>85% ready state and 25 activities per hour = an additional $5 more per hour</div><div>
If you need any accommodations for your interview please email HR@headlight.health prior to scheduling.</div><div></div><div><br>
Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!</div><div></div><div><br>
Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.</div><div></div><div><br>
By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly.</div><div></div><div><br>
Job Postings on Indeed and other job boards may post with total compensation (base + bonus). For the exact base salary range please check our website or our job-site</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Care Coordinator I

Passionately Pets

<div>
 Passionately Pets, a growing In-Home Pet Sitting and Dog Walking company, is seeking a Care Coordination Supervisor who has experience working in the pet care services industry who will be responsible for directing the day-to-day operations in partnership with the rest of the Care Concierge Team. If you work well independently, have strong leadership and communication skills and want a career, not just a job, in the pet care industry, then this may be the right position for you!
 <br/>
 <br/>
 Employee Benefits For This Position Include:
 <br/>
 <br/>
 <ul>
  <li>
   Pet CPR &amp; First Aid Training
  </li>
  <li>
   Eligible For Health Insurance Reimbursement &amp; Paid Time Off (after introductory period)
  </li>
  <li>
   Eligible For 401K With Company Match (after introductory period)
  </li>
  <li>
   Discounted Pet Care Services
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Salary is $45,000-$50,000 annually, based on experience.
 <br/>
 <br/>
 Responsibilities Include, but are not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Assist in managing employee relations while maintaining accountability, quality and safety within the pet sitting, dog walking and office departments.
  </li>
  <li>
   Help coordinate hiring needs for pet sitting, dog walking and office departments.
  </li>
  <li>
   Help to train and develop Team members, including constructive feedback as well as Performance Reviews.
  </li>
  <li>
   Enforce all policies, standards and procedures to provide an outstanding client experience.
  </li>
  <li>
   Facilitate all potential client communications and scheduling of consultations. Perform some consultations.
  </li>
  <li>
   Maintain &amp; ensure Client Profile and Schedule integrity (documents, communication, Notes, etc).
  </li>
  <li>
   Help to create and manage staff schedules to ensure all assignments are covered.
  </li>
  <li>
   Cover midday Dog Walking and Vacation Pet Sitting assignments in the field whenever necessary.
  </li>
  <li>
   Follow the responsibilities detailed in the Job Descriptions for Midday Dog Walker &amp; Vacation Pet Sitter when performing those duties and enforce all rules, protocols and instructions.
  </li>
  <li>
   Assist in managing the key control protocol.
  </li>
  <li>
   Capture content from visits, events and staff for social media use.
  </li>
  <li>
   Provide the highest level of customer service to our clients, including managing any customer complaints in a professional and timely manner.
  </li>
  <li>
   Support the development of policies, forms and tools to increase company efficiency and risk management.
  </li>
  <li>
   Act as an ambassador for our brand at networking events, community pet events and all other opportunities as presented.
  </li>
  <li>
   Keep Care Concierge Team and Owner informed at all times.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We Are Looking For Someone Who:
 <br/>
 <br/>
 <ul>
  <li>
   is able to accommodate a very flexible and ever changing schedule.
  </li>
  <li>
   is available to be on call days, nights, weekends and holidays
  </li>
  <li>
   lives in Northern Virginia in our service area, preferably within 5 miles of 22301 (Del Ray)
  </li>
  <li>
   is an intelligent, self-starter who can work independently
  </li>
  <li>
   is reliable and punctual
  </li>
  <li>
   has strong communication and interpersonal skills
  </li>
  <li>
   has strong customer service background
  </li>
  <li>
   thrives at maintaining organization in a busy environment
  </li>
  <li>
   has an insured vehicle in good working order
  </li>
  <li>
   possess the ability to multitask and strong organizational skills
  </li>
  <li>
   has space and the computer equipment required for a home office
  </li>
  <li>
   upholds a respectable appearance
  </li>
  <li>
   possess proven management experience, preferably in the pet care services industry
  </li>
  <li>
   feels comfortable with pets of all types, sizes, breeds and personalities
  </li>
  <li>
   has knowledge or an interest in gaining knowledge in pet training, behavior, care and nutrition
  </li>
  <li>
   willing to complete and pass a thorough criminal background check
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Commitment: 40 working hours per week. This position requires working On Call Manager shifts that cover all hours care providers are in the field, 6am-10pm daily. including days, nights, weekends and holidays. Commitment of a minimum of 2 years is required, although longer is preferred.
 <br/>
 <br/>
 LBGTQ+ and POC encouraged to apply.
</div>


Care Coordination Supervisor

Molina Healthcare

JOB DESCRIPTION Job Summary
<br><br>
Leads and supervises multidisciplinary team of healthcare services professionals in some or all of the following functions: care management, utilization management, behavioral health, care transitions, long-term services and supports (LTSS), and/or other special programs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to overarching strategy to provide quality and cost-effective member care.
<br><br>
Essential Job Duties
<br><br>
<ul>
<li>Assists in implementing health management, care management, utilization management, behavioral health and other program activities in accordance with regulatory, contract standards and accreditation compliance.</li>
<li>Functions as a "hands-on" supervisor, assisting with assessing and evaluation of systems, day-to-day operations and efficiency of operations/services.</li>
<li>Assists in the coordination of orienting and training staff to ensure maximum efficiency and productivity, program implementation, and service excellence.</li>
<li>Trains and supports team members to ensure high-risk, complex members are adequately supported.</li>
<li>Assists with staff performance appraisals, ongoing monitoring of performance, and application of protocols and guidelines.</li>
<li>Collaborates with and keeps healthcare services leadership apprised of operational issues, staffing, resources, system and program needs.</li>
<li>Assists with coordination and reporting of department statistics and ongoing client reports, as assigned.</li>
<li>Local travel may be required (based upon state/contractual requirements).</li>
</ul>
Required Qualifications
<br><br>
<ul>
<li>At least 5 years health care experience, and at least 2 years of managed care experienced in one or more of the following areas: utilization management, care management, care transitions, behavioral health, long-term services and supports (LTSS), or equivalent combination of relevant education and experience. r equivalent combination of relevant education and experience.</li>
<li>Registered Nurse (RN), Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Master of Social Work (LMSW). Clinical licensure and/or certification required ONLY if required by state contract, regulation, business operating model, or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.</li>
<li>Ability to manage conflict and lead through change.</li>
<li>Operational and process improvement experience.</li>
<li>Strong written and verbal communication skills.</li>
<li>Working knowledge of Microsoft Office suite.</li>
<li>Ability to prioritize and manage multiple deadlines.</li>
<li>Excellent organizational, problem-solving and critical-thinking skills.</li>
</ul>
Preferred Qualifications
<br><br>
<ul>
<li>Registered Nurse (RN). License must be active and unrestricted in state of practice.</li>
<li>Certified Case Manager (CCM), Certified Professional in Health Care Management certification (CPHM), Certified Professional in Health Care Quality (CPHQ) or other health care or management certification.</li>
<li>Medicaid/Medicare population experience.</li>
<li>Clinical experience.</li>
<li>Supervisory/leadership experience.</li>
</ul>
#PJHPO3
<br><br>
#LI-AC1
<br><br>
<b>To all current Molina employees:</b> If you are interested in applying for this position, please apply through the Internal Job Board.
<br><br>
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
<br><b>Pay Range:</b> $66,456 - $129,590 / ANNUAL
<br><ul>
<li>Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.</li>
</ul>


Supv, Healthcare Services

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