care coordinator

Comprehensive Healthcare

<div>Who is Comprehensive Healthcare? 
Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services. 
 
What are we looking for in a Care Coordinator? 
In this role, the Health Home Care Coordinator works with individuals who have chronic health conditions and who are transitioning from inpatient stay or are high users of the healthcare system. Using excellent communication skills, the Care Coordinator will provide services and coordination to clients to ensure continuity of care across health and social service programs. This position requires strong interpersonal and organizational skills in order to build rapport with clients and to coordinate with various healthcare providers and community services. Comfort and confidence in addressing medical topics and in doing home visits is essential. This position is part of our Health Homes team in Pasco and will provide care coordination services throughout the Tri-Cities area.
Schedule: Monday-Friday, 8am to 5pm 
 
Care Coordinator duties may include:<ul><li>
reaching out to and meeting with potential clients to recruit them into the program</li><li>
completing care management assessments and monitoring client progress towards improving self-management of their chronic illness</li><li>
collaborating with the client to develop an individualized health action plan that includes all systems of care with which the client is involved</li><li>
coordinating with primary care providers &amp; other treatment teams to facilitate communication with the client</li><li>
coordinating with medical facilities at all levels to ensure the continuity of care as clients transition between care systems</li><li>
providing education &amp; coaching for the client and their support system regarding medications, health behavior changes, and accessing community resources &amp; services</li><li>
working independently to meet clients in their homes or out in the community</li><li>
entering clinical data into multiple systems accurately &amp; efficiently</li><li>
completing all documentation in a timely, client-centered manner</li></ul>
Qualifications:<ul><li>
Bachelor's degree in social work, psychology, or related field</li><li>
Must be eligible for registration as Agency Affiliated Counselor</li><li>
Must have valid driver's license and vehicle liability insurance</li><li>
In compliance with state and federal law, Comprehensive Healthcare requires all candidates to complete a post-offer, pre-employment drug screen and background check. Please refer to WAC 388-113-0020 through 388-113-0030 for information on criminal convictions and pending charges that automatically disqualify an individual from working for Comprehensive Healthcare. Please refer to RCW 49.44.240 for information on pre-employment drug screening</li></ul>
It is the policy of Comprehensive Healthcare to ensure that employees are provided the equipment necessary to protect their health from respiratory disease in accordance with applicable laws and regulations. Respirators, training, and medical evaluations are provided at no cost to the employee during normal working hours. The medical evaluation will determine the employee&rsquo;s ability to use a respirator and is required prior to completing fit testing of the respirator. Fit testing will be performed using the same make, model, style, and size of respirator that will be used by the employee when at work. A respirator is designed to achieve a very close facial fit and very efficient filtration of airborne particles. The edges of the respirator are designed to form a seal around the nose and mouth. To achieve this, employees must (a) arrive for fit testing clean shaven around the sealing surface of the mask; (s) have nothing to eat or drink other than plain water for 20 minutes prior to the appointment; and (3) have not smoked, vaped, or chewed gum for 20 minutes prior to the appointment.
What Comprehensive Healthcare Can Offer You
 
Training and Development<ul><li>
A variety of career opportunities in a wide range of settings with room for mobility and promotion</li><li>
Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs</li></ul>
Innovative Program &amp; Services<ul><li>
A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment</li><li>
Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment</li><li>
Joint Commission-accredited organization committed to continuous quality improvement</li><li>
Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services</li></ul>
Excellent Benefits<ul><li>
Competitive salaries within our communities and industry</li><li>
Healthcare coverage for employee and qualified family members</li><li>
Generous vacation, paid holiday and sick leave policies</li><li>
Access to Employee Assistance Program services</li><li>
Agency-funded retirement plan with contributions equal to 5% of compensation</li><li>
Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation</li><li>
Agency-funded life and disability insurance program</li><li>
Tuition reimbursement program to support employees pursuing additional education</li><li>
Employer-funded student loan repayment assistance</li></ul>
Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions. The Human Resources department offers accommodations and assistance for the application and interview process; please contact us to make arrangements.</div>

CARE COORDINATOR

ChenMed

<div>We&rsquo;re unique. You should be, too.
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.
The Care Coordinator is a highly visible customer service and patient-focused role that works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to our members.
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>
Coordinates and processes patient referrals to completion with precision, detail and accuracy.</li></ul>
Definition of completion:<ul><li>
Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.</li><li>
Orders have been approved (when needed).</li><li>
Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.</li><li>
Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).</li><li>
Completes orders with proper documentation on where patient is scheduled and how patient was notified.</li><li>
Referrals have been sent to specialist office &amp; confirmed receipt.</li><li>
Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Communicates effectively the physicians/clinicians needs or outstanding items regarding to patients.</li><li>
Enters all Inpatient and Outpatient elective procedures in HITS tool.</li><li>
Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.</li><li>
Participates in Super Huddle and provides updates on high priority patients referrals.</li><li>
Addresses referral based phone calls for Primary Care Physicians panel.</li><li>
Completes and addresses phone messages within 24 hours of call.</li><li>
Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)</li><li>
Retrieves consultation notes from the consult tracking tool.</li><li>
Follows up on all Home Health and DME orders to ensure patient receives services ordered.</li><li>
Provide extraordinary customer service to all internal and external customers (including patients and other</li><li>
ChenMed Medical team members) at all times. Utilization of patient messaging tools.</li><li>
Performs other related duties as assigned.</li></ul>
KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>
Must be detail-oriented, possess the ability to multi-task and be open to cross-functionally training in referrals duties.</li><li>
The individual in this role must exercise proper phone etiquette and have the ability to navigate proficiently through computer software systems.</li><li>
Must be team-oriented and work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner.</li><li>
Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks. Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred.</li></ul>
PAY RANGE:
$17.0 - $24.26 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We&rsquo;re ChenMed and we&rsquo;re transforming healthcare for seniors and changing America&rsquo;s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We&rsquo;re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people&rsquo;s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite</div>

Care Coordinator

<div>We&rsquo;re unique. You should be, too.
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.
The Care Coordinator is a highly visible customer service and patient-focused role that works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to our members.
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>
Coordinates and processes patient referrals to completion with precision, detail and accuracy.</li></ul>
Definition of completion:<ul><li>
Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.</li><li>
Orders have been approved (when needed).</li><li>
Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.</li><li>
Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).</li><li>
Completes orders with proper documentation on where patient is scheduled and how patient was notified.</li><li>
Referrals have been sent to specialist office &amp; confirmed receipt.</li><li>
Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Communicates effectively the physicians/clinicians needs or outstanding items regarding to patients.</li><li>
Enters all Inpatient and Outpatient elective procedures in HITS tool.</li><li>
Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.</li><li>
Participates in Super Huddle and provides updates on high priority patients referrals.</li><li>
Addresses referral based phone calls for Primary Care Physicians panel.</li><li>
Completes and addresses phone messages within 24 hours of call.</li><li>
Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)</li><li>
Retrieves consultation notes from the consult tracking tool.</li><li>
Follows up on all Home Health and DME orders to ensure patient receives services ordered.</li><li>
Provide extraordinary customer service to all internal and external customers (including patients and other</li><li>
ChenMed Medical team members) at all times. Utilization of patient messaging tools.</li><li>
Performs other related duties as assigned.</li></ul>
KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>
Must be detail-oriented, possess the ability to multi-task and be open to cross-functionally training in referrals duties.</li><li>
The individual in this role must exercise proper phone etiquette and have the ability to navigate proficiently through computer software systems.</li><li>
Must be team-oriented and work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner.</li><li>
Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks. Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred.</li></ul><h2 class="jobSectionHeader">
KNOWLEDGE, SKILLS AND ABILITIES:</h2><ul><li>
Knowledge of medical terminology, CPT, HCPCS and ICD coding desired</li><li>
An understanding of the company's patient population, including the complexities of Medicare programs</li><li>
Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner.</li><li>
An understanding of the company's patient population, including the complexities of Medicare programs</li><li>
Detail-oriented with the ability to multi-task.</li><li>
Able to exercise proper phone etiquette.</li><li>
Ability to navigate proficiently through computer software systems &amp; use technology.</li><li>
Ability to work well with patients, colleagues, physicians and other personnel in a professional manner.</li><li>
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.</li><li>
Spoken and written fluency in English; bilingual preferred.</li></ul><h2 class="jobSectionHeader">
EDUCATION AND EXPERIENCE CRITERIA:</h2><ul><li>
High School diploma or equivalent required</li><li>
A minimum of 1 year of referral experience in a healthcare setting required.</li><li>
Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.</li><li>
Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred</li><li>
Healthcare experience within the Medicare Advantage population preferred.</li><li>
Medical Assistant certification preferred</li><li>
CPR for Healthcare Providers is preferred</li></ul><div></div>
PAY RANGE:
$17.0 - $24.26 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We&rsquo;re ChenMed and we&rsquo;re transforming healthcare for seniors and changing America&rsquo;s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We&rsquo;re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people&rsquo;s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite</div>

Midwest Vision Partners

<div>Care Coordinator serves as support personnel following regulations for the practice of Medical Assistants including assisting with patient admissions, patient procedures, care and maintenance of procedural instrumentation, discharging patients, chart preparation, medical records, assisting providers and other personnel as needed, and other collateral duties.
Schedule: 36-40 hr a week
Monday -Thursday 6:30 am - 5pm
Friday 6:30 am - 2pm 
WHAT YOU WILL BE WORKING ON: 
Clinical Skills
<ul><li>Demonstrates competency and knowledge of medical records documentation. o Uses knowledge of medical record policy and procedures.
</li><li>Assists with rooming, changing and dressing, transport and patient movement within the facility.
</li><li>Participates in medical records QAPI.
</li><li>Identifies vital patient care needs and prioritizes accordingly.
</li><li>Coordinates patient care with other team members.
</li><li>Keeps work areas clean, tidy and properly stocked, free of soiled equipment and supplies.
</li><li>Reports abnormal or unexpected outcomes or observations to RN and/or physician. o Collects and records pertinent patient data (vital signs, NPO status, medical history, etc.) as instructed.
</li><li>Demonstrates knowledge of aseptic technique.
</li><li>Assists provider with procedures as directed.
</li><li>Demonstrates awareness of protocol for malfunctioning equipment and repair. o Wears appropriate attire in restricted areas.
</li><li>Adheres to recommended traffic patterns.
</li><li>Demonstrates skill in appropriate use of instruments and equipment.
</li><li>Transports patients to and from the facility.
</li><li>Assists with preoperative patient preparation and postoperative patient discharge. o Assists with OR turnover.
</li><li>Cleans, restocks supplies as assigned.
</li></ul>Communication
<ul><li>Listens respectfully, gives feedback directly, honestly and talks with others to clarify differences.
</li><li>Effectively communicates and interacts with patients (using translation services when needed), their family, and other external and internal clients (including fellow employees) from diverse backgrounds.
</li></ul>Quality
<ul><li>Demonstrates a willingness to look at new ideas and work in a changing environment. o Understands, verbalizes and participates in the quality improvement process.</li><li>
Supports initiatives designed to improve individual and organizational performance.</li></ul> 
WHAT WILL MAKE YOU AWESOME: 
<ul><li>
 Interpersonal: Above average communication skills. Professional attitude. Maintains awareness of the OR schedule to assure an effective, safe and functional environment. Assumes responsibility for competency of practice and takes initiative for professional development and continuing education.</li><li>
Critical Thinking: Ability to assess, prioritize, plan and implement patient care within the scope of practice and under the supervision of a nurse.</li><li>
Knowledge: Aseptic and sterile technique. Maintains knowledge of current technical practice.</li><li>
Machines, Equipment, Work Aides: Computer, printer, copier, telephone and fax. All standards admitting supplies and equipment. Standard medical supplies used within scope of practice.</li><li>
Physical Demands/Work Environment: See the Physical Demand Analysis form for information specific to this position.</li></ul>
WHAT YOU KNOW:
To be successful in this role you will have the following experience or knowledge:<ul><li>
Education/Experience/Licenses/Certificates/Eligibility: High School diploma or GED. Completion of Medical Assistant certification program. Current BLS. 
</li></ul><h2 class="jobSectionHeader">
About Midwest Vision Partners</h2>
Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst&trade; philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels. 
Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.</div>

WakeMed

<div>
 
 Overview
 
 
 
 The Care Coordinator, Registered Nurse is assigned to a specific clinical care area, facilitating the plan for outpatient care by using a collaborative interdisciplinary approach. The Care Coordinator will focus on anticipation, integration and coordination of clinical care necessary to meet the needs of patients and to optimize clinical and resource outcomes. The Care Coordinator collaborates with the interdisciplinary team in assessing patient needs and developing the plan of care. The Care Coordinator acts as an advocate and resource for the patient, family, providers and department relative to compliance with federal, state and third party utilization management regulatory requirements.
 
 
 
 Department Description
 
 
 
 Serving the community since 1961, WakeMed Health &amp; Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
 
 
 EOE
 
 
 
 Licensure
 
 
 
 Registered Nurse Required
 
 
 
 Education
 
 
 
 
 Experience
 
 
 
 Graduate Nursing Required - And Bachelor's Degree Nursing Preferred
 
 
 3 Years Nursing - Related Area Required
</div>

Care Coordinator, RN

Oasis Physical Therapy

<div><h1 class="jobSectionHeader">Oasis Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Full Time Patient Care Coordinator to join our team in Walla Walla, WA!</h1> 


Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?

What is a Patient Care Coordinator?
<ul>
<li>A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.</li>
<li>Our Patient Care Coordinators have excellent customer service skills.</li>
<li>Patient Care Coordinators learn new things &ndash; a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.</li>
</ul>
A day in the life of a Patient Care Coordinator:
<ul>
<li>Greets everyone who enters the clinic in a friendly and welcoming manner.</li>
<li>Schedules new referrals received by fax or by telephone from patients, physician offices.</li>
<li>Verifies insurance coverage for patients.</li>
<li>Collects patient payments.</li>
<li>Maintains an orderly and organized front office workspace.</li>
<li>Other duties as assigned.</li>
</ul>
Fulltime positions include:
<ul>
<li>Annual paid Charity Day to give back to a cause meaningful to you</li>
<li>Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance</li>
<li>3-week Paid Time Off plus paid holidays</li>
<li>401K + company match</li>
</ul>
Position Summary:
The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. 


Responsibilities:
<ul><li>Core responsibilities
<ul><li>Collect all money due at the time of service</li>
<li>Convert referrals into evaluations</li>
<li>Schedule patient visits</li>
<li>Customer Service</li>
</ul></li><li>Create an inviting clinic atmosphere.</li>
<li>Make all welcome calls
<ul><li>Monitor and influence arrival rate through creation of a great customer experience</li>
</ul></li><li>Practice Management
<ul><li>Manage schedule efficiently</li>
<li>Manage document routing</li>
<li>Manage personal overtime</li>
<li>Manage non-clinical documentation</li>
<li>Manage deposits</li>
<li>Manage caseload, D/C candidate, progress note, and insurance reporting</li>
<li>Monitor clinic inventory</li>
</ul></li><li>Training
<ul><li>o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.</li>
<li>Complete quarterly compliance training.
</li></ul></li></ul>Qualifications:
<ul>
<li>High School Diploma or equivalent</li>
<li>Communication skills &ndash; must be able to relate well to Business Office and Field leadership</li>
<li>Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision</li>
<li>As a member of a team, must possess efficient time management and presentation skills</li>
</ul>
Physical Requirements:
<ul><li>This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.</li>
<li>This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.</li>
<li>This position is subject to sedentary work.</li>
<li>Constantly sits, with ability to interchange with standing as needed.</li>
<li>Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.</li>
<li>Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.</li>
<li>Constantly uses repetitive motions to type.</li>
<li>Must be able to constantly view computer screen (near acuity) and read items on screen.</li>
<li>Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.</li>
<li>Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.</li>
<li>Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.</li>
</ul>
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly. 


Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM<div>
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.</div></div>

Patient Care Coordinator

Equality Health

<div>Position Title: Care Coordinator
Reports To: Supervisor, Clinical Outreach
Classification: Non-Exempt (Full-time)
Places of Work: Remote (Preferred location: TX)
Schedule &amp; Work Expectations:<ul><li>
This is a remote, non-exempt position.</li><li>
Care Coordinator are assigned to a primary market and are expected to work within that market&rsquo;s hours of operation (typically 8:00 AM &ndash; 6:00 PM local time).</li><li>
Candidates must be willing to work the time zone aligned with their assigned market, regardless of physical residence.</li><li>
While each Care Coordinator is assigned a primary market, work priorities may shift based on business needs, and team members may support additional markets when required.</li><li>
Flexibility with schedule adjustments may be requested periodically to support engagement initiatives or priority campaigns.</li></ul>
About the Role:
The Care Coordinator is primarily responsible for providing supportive care and assistance to a diverse patient population to identify barriers to self-care and healing, decision making, and communication in navigating the healthcare system. This individual works closely with, Community Health Workers, Chaplains, and other members of the Clinical Operations team, and consistently demonstrates a high standard of ethical behavior, professionalism, sensitivity, and confidentiality.
Key Responsibilities:<div><ul><li>
Conduct outbound phone calls to members to conduct health assessments, identify care needs, and determine appropriateness for participation in care coordination programs</li><li>
Assist and support patients with barriers to care including, but not limited to, scheduling appointments, and locating and accessing community resources</li><li>
Work collaboratively with patients, network providers, referral coordinators, office and hospital staff; document all activities</li><li>
Communicate care coordination services available to patients and caregivers</li><li>
Screen for physical health and behavioral health needs to refer to appropriate healthcare professionals for effective and timely intervention</li><li>
Perform a variety of activities to provide meaningful data to providers, patients and their families</li><li>
Participate in a variety of educational programs to maintain current skill and competency levels</li><li>
Perform miscellaneous job-related duties as assigned</li></ul></div>
Required Skills &amp; Qualifications:<div><ul><li>
Associate&rsquo;s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience</li><li>
Minimum two (2) years of experience in a directly related position in the healthcare industry</li><li>
Proficiency with Microsoft Office applications and web-based technologies</li><li>
Strong outbound calling experience</li><li>
Ability to work independently in a productivity-based environment</li><li>
Tech-savvy: able to navigate multiple systems simultaneously</li><li>
Comfortable learning proprietary platforms</li><li>
Basic Excel proficiency (pivot tables, formulas, project-based spreadsheets)</li><li>
Reliable high-speed internet meeting company specs</li><li>
Flexible schedule within assigned market hours</li><li>
Ability to pivot between priorities quickly</li></ul></div>
 Preferred Skills &amp; Qualifications:<div><ul><li>
Previous experience, knowledge and understanding of coordinating care for members</li><li>
Familiarity with federal and state laws and requirements related to healthcare and health information protection</li><li>
One or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT)</li><li>
Excellent verbal, written and interpersonal communication skills</li><li>
Demonstrated ability to gain acceptance and compliance from clinical staff to achieve mutually beneficial outcomes</li><li>
Excellent problem-solving skills, including the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action</li><li>
Strong organizational and prioritization skills; able to manage multiple activities and work independently with minimal supervision</li><li>
Bilingual (strongly preferred)</li><li>
Experience in customer service environments (call center acceptable if adaptable)</li></ul></div> 
About the Organization:
Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income.
Through its supplemental care management services and proprietary technology platform, CareEmpower&trade;, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly.
In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.
Equality Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div>

Care Coordinator (Texas)

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CARE COORDINATOR

Care Coordinator

Care Coordinator

Care Coordinator

Care Coordinator, RN

Patient Care Coordinator

Care Coordinator (Texas)