care coordinator

Appalachian Regional Healthcare

<div><h2 class="jobSectionHeader">Overview
</h2><div><div><div><div>The Care Coordinator will work with other medical professionals to provide the best healthcare possible to patients. This coordinated, team-based care will be provided to individuals through effective partnerships with patients, caregivers, families, community resources, and their physician with the Care Coordinator serving as the primary contact point, advocate, and resource. The Care Coordinator will work in collaboration and continuous partnership with the patient to ensure that the patient understands every aspect of their care and will promote adherence to a care plan developed in coordination with the patient, primary care provider, and family / caregivers. The Care Coordinator will connect patient to relevant community resources with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reduction health costs by managing relationships with tertiary care providers, transitions-in-care, and referrals. This individual will also work with administration to create policies and make decisions that are in the best interest of patients and will facilitate a shared goal model across settings of care to achieve coordinated high-quality care that is patient and family centered.</div>
</div></div></div><h2 class="jobSectionHeader">Responsibilities
</h2><div><div><div><ul><li>Promote timely access to appropriate care</li><li>
Increase utilization of preventative care, reduce emergency room utilization and hospital readmissions</li><li>
Provide medication reconciliation</li><li>
Assess patient&rsquo;s unmet health and social needs</li><li>
Develop a care plan with the patient, family/caregiver, and providers and monitor adherence to these care plans evaluating effectiveness, patient progress, and facilitating change as needed</li></ul><ul><li>
Facilitate patient access to appropriate medical and specialty providers</li><li>
Educate patient and family/caregivers about relevant community resources</li><li>
Cultivate and support primary care and specialty provider co-management with timely communication, inquiry, follow up, and integration of information into the care plan regarding transitions-in-care and referrals</li><li>
Assist in the identification of high-risk patients</li><li>
Implement an effective internal tracking system for identified patients</li><li>
Promote health behaviors in all populations and ensure navigation assistance with community resources</li><li>
Ensure active tracking of test results, medication management, and adherence to follow-up appointments</li></ul>
</div></div></div><h2 class="jobSectionHeader">Qualifications
</h2><div><div><div><div>Education</div><div></div> 
Must be a current licensed Practical or Registered Nurse or Medical Assistant
or have obtained a bachelor&rsquo;s or master&rsquo;s degree in Social Work<div>
Minimum Work Experience</div><div>
2 + years of experience in a clinic, hospital, or quality management environment</div><div></div><div> 
Required Skills, Knowledge, and Abilities</div> 
<div></div><ul><li>
Ability to identify and implement appropriate patient communication strategies and overcome accessibility barriers</li><li>
Experience in, and sensitivity to, the unique dynamics of an integrated hospital system</li><li>
Exposure to and participation with health IT systems and data reports</li><li>
Demonstrated skills in planning, organizing, decision making, analytical thinking, and communication required</li><li>
Demonstrated skills in Quality Improvement and operational improvements (e.g. &ldquo;Lean&rdquo;) methods.</li></ul></div></div></div></div>

Care Coordinator

Comprehensive Healthcare

<div>Who is Comprehensive Healthcare? 
Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services. 
 
What are we looking for in a Care Coordinator? 
In this role, the Health Home Care Coordinator works with individuals who have chronic health conditions and who are transitioning from inpatient stay or are high users of the healthcare system. Using excellent communication skills, the Care Coordinator will provide services and coordination to clients to ensure continuity of care across health and social service programs. This position requires strong interpersonal and organizational skills in order to build rapport with clients and to coordinate with various healthcare providers and community services. Comfort and confidence in addressing medical topics and in doing home visits is essential. This position is part of our Health Homes team in Pasco and will provide care coordination services throughout the Tri-Cities area.
Schedule: Monday-Friday, 8am to 5pm 
 
Care Coordinator duties may include:<ul><li>
reaching out to and meeting with potential clients to recruit them into the program</li><li>
completing care management assessments and monitoring client progress towards improving self-management of their chronic illness</li><li>
collaborating with the client to develop an individualized health action plan that includes all systems of care with which the client is involved</li><li>
coordinating with primary care providers &amp; other treatment teams to facilitate communication with the client</li><li>
coordinating with medical facilities at all levels to ensure the continuity of care as clients transition between care systems</li><li>
providing education &amp; coaching for the client and their support system regarding medications, health behavior changes, and accessing community resources &amp; services</li><li>
working independently to meet clients in their homes or out in the community</li><li>
entering clinical data into multiple systems accurately &amp; efficiently</li><li>
completing all documentation in a timely, client-centered manner</li></ul>
Qualifications:<ul><li>
Bachelor's degree in social work, psychology, or related field</li><li>
Must be eligible for registration as Agency Affiliated Counselor</li><li>
Must have valid driver's license and vehicle liability insurance</li><li>
In compliance with state and federal law, Comprehensive Healthcare requires all candidates to complete a post-offer, pre-employment drug screen and background check. Please refer to WAC 388-113-0020 through 388-113-0030 for information on criminal convictions and pending charges that automatically disqualify an individual from working for Comprehensive Healthcare. Please refer to RCW 49.44.240 for information on pre-employment drug screening</li></ul>
It is the policy of Comprehensive Healthcare to ensure that employees are provided the equipment necessary to protect their health from respiratory disease in accordance with applicable laws and regulations. Respirators, training, and medical evaluations are provided at no cost to the employee during normal working hours. The medical evaluation will determine the employee&rsquo;s ability to use a respirator and is required prior to completing fit testing of the respirator. Fit testing will be performed using the same make, model, style, and size of respirator that will be used by the employee when at work. A respirator is designed to achieve a very close facial fit and very efficient filtration of airborne particles. The edges of the respirator are designed to form a seal around the nose and mouth. To achieve this, employees must (a) arrive for fit testing clean shaven around the sealing surface of the mask; (s) have nothing to eat or drink other than plain water for 20 minutes prior to the appointment; and (3) have not smoked, vaped, or chewed gum for 20 minutes prior to the appointment.
What Comprehensive Healthcare Can Offer You
 
Training and Development<ul><li>
A variety of career opportunities in a wide range of settings with room for mobility and promotion</li><li>
Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs</li></ul>
Innovative Program &amp; Services<ul><li>
A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment</li><li>
Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment</li><li>
Joint Commission-accredited organization committed to continuous quality improvement</li><li>
Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services</li></ul>
Excellent Benefits<ul><li>
Competitive salaries within our communities and industry</li><li>
Healthcare coverage for employee and qualified family members</li><li>
Generous vacation, paid holiday and sick leave policies</li><li>
Access to Employee Assistance Program services</li><li>
Agency-funded retirement plan with contributions equal to 5% of compensation</li><li>
Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation</li><li>
Agency-funded life and disability insurance program</li><li>
Tuition reimbursement program to support employees pursuing additional education</li><li>
Employer-funded student loan repayment assistance</li></ul>
Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions. The Human Resources department offers accommodations and assistance for the application and interview process; please contact us to make arrangements.</div>

CARE COORDINATOR

ChenMed

<div>We&rsquo;re unique. You should be, too.
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.
The Care Coordinator is a highly visible customer service and patient-focused role that works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to our members.
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>
Coordinates and processes patient referrals to completion with precision, detail and accuracy.</li></ul>
Definition of completion:<ul><li>
Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.</li><li>
Orders have been approved (when needed).</li><li>
Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.</li><li>
Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).</li><li>
Completes orders with proper documentation on where patient is scheduled and how patient was notified.</li><li>
Referrals have been sent to specialist office &amp; confirmed receipt.</li><li>
Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Communicates effectively the physicians/clinicians needs or outstanding items regarding to patients.</li><li>
Enters all Inpatient and Outpatient elective procedures in HITS tool.</li><li>
Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.</li><li>
Participates in Super Huddle and provides updates on high priority patients referrals.</li><li>
Addresses referral based phone calls for Primary Care Physicians panel.</li><li>
Completes and addresses phone messages within 24 hours of call.</li><li>
Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)</li><li>
Retrieves consultation notes from the consult tracking tool.</li><li>
Follows up on all Home Health and DME orders to ensure patient receives services ordered.</li><li>
Provide extraordinary customer service to all internal and external customers (including patients and other</li><li>
ChenMed Medical team members) at all times. Utilization of patient messaging tools.</li><li>
Performs other related duties as assigned.</li></ul>
KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>
Must be detail-oriented, possess the ability to multi-task and be open to cross-functionally training in referrals duties.</li><li>
The individual in this role must exercise proper phone etiquette and have the ability to navigate proficiently through computer software systems.</li><li>
Must be team-oriented and work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner.</li><li>
Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks. Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred.</li></ul>
PAY RANGE:
$17.0 - $24.26 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We&rsquo;re ChenMed and we&rsquo;re transforming healthcare for seniors and changing America&rsquo;s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We&rsquo;re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people&rsquo;s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite</div>

Pocket RN

<div><h2 class="jobSectionHeader">Care Coordinator</h2>
Operations<h3 class="jobSectionHeader">
Company Overview</h3>
PocketRN is a virtual care company dedicated to closing the gap between home and healthcare through empowerment, community, and convenience. We believe high-quality care should be accessible, supportive, and flexible&mdash;meeting patients, caregivers, and families where they are and when they need it.
Our care model enables:<ul><li>
Nurses to deliver personalized care through clinical expertise and coaching</li><li>
Caregivers to confidently support loved ones with guidance and education</li><li>
Patients to access trusted, high-quality care from home, on their own schedule</li></ul>
PocketRN is backed by experienced healthcare leaders and investors, with a team that brings deep expertise from leading healthcare systems and technology organizations. We are building a human-centered, collaborative virtual care experience designed to support modern healthcare needs and value-based care delivery.<h3 class="jobSectionHeader">
Role Summary</h3>
PocketRN is seeking a full-time Care Coordinator to support patients and caregivers navigating dementia-related care. This role focuses on outreach, follow-up, documentation, and cross-team communication to ensure patients move forward through care pathways smoothly and feel supported along the way.
The ideal candidate is highly organized, comfortable making frequent patient calls, experienced in dementia care, and able to work independently while collaborating closely with nursing, intake, and support teams.
This shift would occur Monday through Friday from 8:00 am to 4:30PM MST. However, we recognize the need for flexibility and many allow alternative start and end times, with prior manager approval, as long as job responsibilities and team coverage are not impacted.<h3 class="jobSectionHeader">
Schedule &amp; Employment Type</h3><ul><li>
Full Time, Monday through Friday, Exempt position</li><li>
Shift 8:00 am to 4:30 pm EST with flexibility for start and end times with manager approval</li><li>
Consistent availability and adherence to a schedule are required to support care delivery and operational needs</li></ul><h3 class="jobSectionHeader">
Key Responsibilities</h3>
Care Coordination &amp; Patient Outreach<ul><li>
Conduct outreach to patients and caregivers to support care coordination needs based on consults and patients lost to follow up.</li><li>
Make multiple outbound calls daily and manage follow-up across a dynamic caseload</li><li>
Maintain a professional presence during phone and video interactions</li></ul> 
Documentation &amp; Tracking<ul><li>
Accurately document all outreach attempts, patient interactions, and outcomes in the electronic health record and various other tracking systems</li><li>
Track follow-up timelines and ensure no patients are lost to follow-up</li><li>
Maintain clear, organized case notes so other team members can easily step in if needed</li></ul> 
Cross-Team Communication<ul><li>
Communicate patient updates clearly to nursing, intake, support, and leadership teams when necessary</li><li>
Flag emerging issues, delays, or barriers in real time</li><li>
Escalate psychosocial, safety, or complex family concerns appropriately</li><li>
Close the loop with teams after actions are taken</li></ul> 
Patient &amp; Caregiver Support<ul><li>
Provide empathetic, non-clinical support to patients and caregivers navigating dementia care</li><li>
Reinforce next steps and help patients feel confident advocating for their care</li><li>
Support patients as needed</li></ul><h3 class="jobSectionHeader"> 
Qualifications</h3>
Required<ul><li>
Minimum 3 years of experience in care coordination, case management, or patient navigation</li><li>
Experience working with older adults and/or patients with dementia and their caregivers</li><li>
Strong ability to take initiative and manage multiple patients and priorities</li><li>
Maintain patient privacy and strictly adhere to HIPAA compliance standards in a virtual care environment.</li><li>
Comfort making frequent outbound calls and maintaining professional communication</li><li>
Excellent organizational and documentation skills</li><li>
Minimum of 1 year experience working in a remote environment</li><li>
Comfortable sitting at a desk and working on a computer for the duration of the workday</li><li>
Ability to conduct professional video visits with patients and caregivers</li></ul>
Preferred<ul><li>
Background in healthcare, social services, or care management</li><li>
Experience working in interdisciplinary teams</li><li>
Familiarity with electronic health records or case management platforms</li><li>
Experience supporting patients across different states or healthcare systems</li></ul><h3 class="jobSectionHeader">
Core Skills &amp; Attributes</h3><ul><li>
Highly organized and detail-oriented</li><li>
Strong written and verbal communication</li><li>
Calm, empathetic, and patient-centered approach</li><li>
Able to work independently and take ownership of follow-up</li><li>
Comfortable navigating ambiguity and problem-solving in real time</li><li>
Professional, reliable, and consistent</li></ul></div>

PetVet Care Centers

<div>
 
 PetVet Care Centers' Montecito Pet Hospital
 
 is currently seeking
 
 Care Coordinator
 
 to join their team!
 
 
 
 Montecito Pet Hospital
 
 is a quick walk to the beach with an incredible culture with a unique cliental. We have a team of people who love to help and show support to each other. A great place to fine tune skills and learn new ones.
 
 
 At PetVet Care Centers, our mission is to improve the lives of animals and people &mdash; providing exceptional and compassionate care at every stage &mdash; for all the moments that matter.
 
 
 
 Because life is better with pets.
 
 
 
 We deliver the
 
 Ultimate Care Experience &mdash; every pet, every client, every time.
 
 That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
 
 
 With more than
 
 420 locally led hospitals
 
 and over
 
 11,000 team members nationwide
 
 , we offer:
 
 
 <ul>
 <li>
 Local autonomy with national support
 </li>
 <li>
 Career mobility and development opportunities
 </li>
 <li>
 A collaborative, inclusive environment where your wellbeing comes first
 
 
 </li>
 </ul>
 
 You care for pets. We care for you.
 
 
 
 
 Position Overview
 
 
 
 <ul>
 <li>
 The Care Coordinator contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provides excellent customer service in-person, over the phone, and during high-stress situations.
 </li>
 <li>
 Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
 </li>
 <li>
 Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
 </li>
 <li>
 Assists with medication pickups, inquiries, and provides information about services and products.
 </li>
 <li>
 Inputs and manages data in practice management software, including billing and accounts.
 </li>
 <li>
 Assists with retail sales, weighing pets, processing faxes, and maintaining records.
 </li>
 <li>
 Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
 </li>
 <li>
 Knowledge of clerical procedures and ability to organize files and records
 </li>
 <li>
 Excellent customer service skills, providing courteous and prompt assistance
 </li>
 <li>
 Accurate cash handling and cashiering abilities
 </li>
 <li>
 Strong multitasking skills with attention to detail
 </li>
 <li>
 Flexibility in scheduling
 </li>
 <li>
 Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds
 
 
 </li>
 </ul>
 
 Schedule:
 
 
 
 <ul>
 <li>
 Full-Time, Day Shift
 </li>
 <li>
 Monday through Friday from 8AM to 5PM
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We care deeply about supporting our team members &mdash; professionally and personally. Benefits include:
 
 
 <ul>
 <li>
 Medical, dental, and vision insurance
 </li>
 <li>
 Paid Parental Leave (birth, adoption, foster)
 </li>
 <li>
 401(k) with discretionary contribution
 </li>
 <li>
 Team Member Pet Discounts
 </li>
 <li>
 Emotional wellbeing support &mdash; including Calm app access and 24/7 EAP
 </li>
 <li>
 CE stipends and career development resources
 </li>
 <li>
 Grant Circle &mdash; a relief fund for team members facing personal hardship
 </li>
 <li>
 Local hospital culture backed by national resources
 
 
 </li>
 </ul>
 Pay Range
 
 
 $18&mdash;$20 USD
 
 
 At PetVet Care Centers, we&rsquo;re committed to a
 
 Culture of Care
 
 &mdash; for pets, for the people who love them, and for the team members who make it all possible. With
 
 more than 420 hospitals across the U.S.
 
 and a team of over
 
 11,000 dedicated professionals
 
 , including
 
 1700+ veterinarians
 
 , we offer a unique blend of local leadership and national support that helps our hospitals thrive.
 
 
 Our model is built on
 
 partnership, collaboration, and local medical autonomy
 
 , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you&rsquo;re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
 
 
 
 You care for pets. We care for you.
 
 
 
 PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
 
 
 PetVet respects your privacy and is committed to protecting your personal information.  Please see our privacy notice for additional information about our data practices.
</div>

<div>
 
 PetVet Care Centers' Snellville Animal Hospital
 
 is currently seeking a
 
 Care Coordinator
 
 to join their team!
 
 
 At PetVet Care Centers, our mission is to improve the lives of animals and people &mdash; providing exceptional and compassionate care at every stage &mdash; for all the moments that matter.
 
 
 
 Because life is better with pets.
 
 
 
 We deliver the
 
 Ultimate Care Experience &mdash; every pet, every client, every time.
 
 That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
 
 
 With more than
 
 420 locally led hospitals
 
 and over
 
 11,000 team members nationwide
 
 , we offer:
 
 
 <ul>
 <li>
 Local autonomy with national support
 </li>
 <li>
 Career mobility and development opportunities
 </li>
 <li>
 A collaborative, inclusive environment where your wellbeing comes first
 
 
 </li>
 </ul>
 
 You care for pets. We care for you.
 
 
 
 
 Position Overview
 
 
 
 <ul>
 <li>
 The Care Coordinator contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provides excellent customer service in-person, over the phone, and during high-stress situations.
 </li>
 <li>
 Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
 </li>
 <li>
 Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
 </li>
 <li>
 Assists with medication pickups, inquiries, and provides information about services and products.
 </li>
 <li>
 Inputs and manages data in practice management software, including billing and accounts.
 </li>
 <li>
 Assists with retail sales, weighing pets, processing faxes, and maintaining records.
 </li>
 <li>
 Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
 
 
 </li>
 </ul>
 
 Qualifications (Required)
 
 
 
 <ul>
 <li>
 High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
 </li>
 <li>
 Must have experience with answering phones, scheduling appointments, excellent phone etiquette, and end-of-day reports/financials
 </li>
 <li>
 Knowledge of clerical procedures and ability to organize files and records
 </li>
 <li>
 Excellent customer service skills, providing courteous and prompt assistance
 </li>
 <li>
 Accurate cash handling and cashiering abilities
 </li>
 <li>
 Strong multitasking skills with attention to detail
 </li>
 <li>
 Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds
 
 
 </li>
 </ul>
 
 Preferred Skills (Nice To Have)
 
 
 
 <ul>
 <li>
 Experience with EzyVet PIMS software
 
 
 </li>
 </ul>
 
 Schedule
 
 
 
 <ul>
 <li>
 We are open from 7:30am to 6pm, Monday through Friday and Saturday from 8am to 12pm. The schedule will be 30-38 hours weekly with a day off during the week (probably Tuesday) and will work every other Saturday
 </li>
 <li>
 You might be asked to work extra hours or trade a shift depending on hospital needs
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We care deeply about supporting our team members &mdash; professionally and personally. Benefits include:
 
 
 <ul>
 <li>
 Medical, dental, and vision insurance
 </li>
 <li>
 Paid Parental Leave (birth, adoption, foster)
 </li>
 <li>
 401(k) with discretionary contribution
 </li>
 <li>
 Team Member Pet Discounts
 </li>
 <li>
 Emotional wellbeing support &mdash; including Calm app access and 24/7 EAP
 </li>
 <li>
 CE stipends and career development resources
 </li>
 <li>
 Grant Circle &mdash; a relief fund for team members facing personal hardship
 </li>
 <li>
 Local hospital culture backed by national resources
 
 
 </li>
 </ul>
 At PetVet Care Centers, we&rsquo;re committed to a
 
 Culture of Care
 
 &mdash; for pets, for the people who love them, and for the team members who make it all possible. With
 
 more than 420 hospitals across the U.S.
 
 and a team of over
 
 11,000 dedicated professionals
 
 , including
 
 1700+ veterinarians
 
 , we offer a unique blend of local leadership and national support that helps our hospitals thrive.
 
 
 Our model is built on
 
 partnership, collaboration, and local medical autonomy
 
 , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you&rsquo;re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
 
 
 
 You care for pets. We care for you.
 
 
 
 PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
 
 
 PetVet respects your privacy and is committed to protecting your personal information.  Please see our privacy notice for additional information about our data practices.
</div>

<div>We&rsquo;re unique. You should be, too.
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.
The Care Coordinator is a highly visible customer service and patient-focused role that works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to our members.
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>
Coordinates and processes patient referrals to completion with precision, detail and accuracy.</li></ul>
Definition of completion:<ul><li>
Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.</li><li>
Orders have been approved (when needed).</li><li>
Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.</li><li>
Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).</li><li>
Completes orders with proper documentation on where patient is scheduled and how patient was notified.</li><li>
Referrals have been sent to specialist office &amp; confirmed receipt.</li><li>
Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Communicates effectively the physicians/clinicians needs or outstanding items regarding to patients.</li><li>
Enters all Inpatient and Outpatient elective procedures in HITS tool.</li><li>
Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.</li><li>
Participates in Super Huddle and provides updates on high priority patients referrals.</li><li>
Addresses referral based phone calls for Primary Care Physicians panel.</li><li>
Completes and addresses phone messages within 24 hours of call.</li><li>
Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)</li><li>
Retrieves consultation notes from the consult tracking tool.</li><li>
Follows up on all Home Health and DME orders to ensure patient receives services ordered.</li><li>
Provide extraordinary customer service to all internal and external customers (including patients and other</li><li>
ChenMed Medical team members) at all times. Utilization of patient messaging tools.</li><li>
Performs other related duties as assigned.</li></ul>
KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>
Must be detail-oriented, possess the ability to multi-task and be open to cross-functionally training in referrals duties.</li><li>
The individual in this role must exercise proper phone etiquette and have the ability to navigate proficiently through computer software systems.</li><li>
Must be team-oriented and work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner.</li><li>
Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks. Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred.</li></ul><h2 class="jobSectionHeader">
KNOWLEDGE, SKILLS AND ABILITIES:</h2><ul><li>
Knowledge of medical terminology, CPT, HCPCS and ICD coding desired</li><li>
An understanding of the company's patient population, including the complexities of Medicare programs</li><li>
Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner.</li><li>
An understanding of the company's patient population, including the complexities of Medicare programs</li><li>
Detail-oriented with the ability to multi-task.</li><li>
Able to exercise proper phone etiquette.</li><li>
Ability to navigate proficiently through computer software systems &amp; use technology.</li><li>
Ability to work well with patients, colleagues, physicians and other personnel in a professional manner.</li><li>
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.</li><li>
Spoken and written fluency in English; bilingual preferred.</li></ul><h2 class="jobSectionHeader">
EDUCATION AND EXPERIENCE CRITERIA:</h2><ul><li>
High School diploma or equivalent required</li><li>
A minimum of 1 year of referral experience in a healthcare setting required.</li><li>
Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.</li><li>
Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred</li><li>
Healthcare experience within the Medicare Advantage population preferred.</li><li>
Medical Assistant certification preferred</li><li>
CPR for Healthcare Providers is preferred</li></ul><div></div>
PAY RANGE:
$17.0 - $24.26 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We&rsquo;re ChenMed and we&rsquo;re transforming healthcare for seniors and changing America&rsquo;s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We&rsquo;re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people&rsquo;s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite</div>

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