care management coordinator

assist point

<div>Position Summary
The Medical Assistant (MA) will serve as the Care Management Program Coordinator, overseeing and executing the practice&rsquo;s Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Principal Care Management (PCM), and Advanced Primary Care Management (APCM) programs.
This role bridges clinical and administrative functions, supporting physicians and mid-level providers in delivering proactive, high-quality, and compliant virtual care for patients with chronic conditions.
The MA will monitor patients enrolled in care management programs, ensure timely outreach and documentation, and drive measurable improvements in patient engagement, quality metrics, and revenue performance.
Reports To Practice Manager / Lead Physician / Director of Clinical Operations
Key ResponsibilitiesProgram Operations
What We Offer:
<ul><li>Competitive pay and benefits package.</li>
<li>Opportunity to work in a supportive and collaborative team environment.</li>
<li>Training and growth opportunities within the clinic.</li>
<li>Paid time off and holidays (for full-time employees).</li>
<li>Coordinate and manage daily workflows for RPM, CCM, PCM, and APCM programs across assigned providers or departments.</li>
<li>Identify eligible patients through EMR reports and ensure proper enrollment and consent documentation.</li>
<li>Perform patient onboarding for RPM devices, education, and troubleshooting.</li>
<li>Track patient adherence, vitals, and alerts through the remote monitoring platform.</li>
<li>Conduct monthly CCM calls per CMS guidelines, documenting clinical status, interventions, and care coordination activities.</li>
<li>Escalate clinically significant findings to supervising providers in real-time.</li>
</ul>
Clinical &amp; Administrative Tasks
<ul><li>Support physicians and mid-levels in chronic disease management (HTN, CHF, DM, COPD, CKD, etc.).</li>
<li>Record and maintain accurate patient notes, vitals, and care plans in the EMR.</li>
<li>Coordinate medication refills, lab orders, and specialist referrals as part of ongoing care management.</li>
<li>Assist with Annual Wellness Visits (AWVs) and Quality Measure tracking.</li>
<li>Prepare monthly reports summarizing patient engagement, outcomes, and billing opportunities.</li>
</ul>
Billing &amp; Compliance
<ul><li>Ensure documentation meets CMS time and content requirements</li>
<li>Collaborate with the billing and RCM teams to verify claim submission accuracy.</li>
<li>Maintain HIPAA compliance and patient confidentiality at all times.</li>
</ul>
Patient Engagement &amp; Communication
<ul><li>Serve as the main point of contact for enrolled patients&mdash;providing education, motivation, and support.</li>
<li>Coordinate with care teams to close gaps in care and improve HEDIS / quality scores.</li>
<li>Support social determinants of health screening and referrals as needed.</li>
<li>Foster a patient-centered approach through empathy, clear communication, and proactive follow-up.</li>
</ul>
Qualifications
Education:
<ul><li>Certified or Registered Medical Assistant (CMA, RMA, CCMA, NCMA) required.</li>
<li>Additional certification in Chronic Care Management or Telehealth preferred (training can be provided).</li>
</ul>
Experience:
<ul><li>Minimum 2 years of outpatient clinical experience, preferably in primary care or a chronic disease specialty (Cardiology, Endocrinology, Pulmonology, Rheumatology).</li>
<li>Prior experience with care coordination, telehealth, or population health management strongly preferred.</li>
<li>Familiarity with EMR systems (eCW, Athena, Epic, etc.) and RPM platforms (e.g., Validic, CoachCare, iHealth, etc.) a plus.</li>
</ul>
Skills:
<ul><li>Strong clinical judgment and ability to triage patient data.</li>
<li>Excellent organizational and communication skills.</li>
<li>Comfort with technology, remote monitoring tools, and EMR workflows.</li>
<li>Ability to multitask and manage a panel of 300&ndash;500 patients.</li>
<li>Team player with a proactive, ownership mindset.</li></ul></div>

Medical Assistant (In-person) – For Remote & Chronic Care Program

Classet

<div>
 Chronic Care Staffing is Hiring a Remote Care Coordinator (CMA/RMA) ? PST or MST Only!
 
 
 
 Location:
 
 Remote (Work From Home ? Must Reside in PST or MST Time Zone)
 
 
 
 Pay Range:
 
 $18.00 ? $21.00 per hour
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Schedule:
 
 Monday?Friday (No Weekend Work)
 
 
 
 Employer:
 
 Chronic Care Staffing (CCS)
 
 
 
 Overview
 
 
 
 Chronic Care Staffing (CCS) is seeking a compassionate and detail-oriented
 
 Remote Care Coordinator (CMA/RMA)
 
 to join our chronic care management team. This role is ideal for certified medical assistants who thrive in a virtual care environment and enjoy supporting patients managing chronic conditions.
 
 
 As a Care Coordinator, you will serve as a consistent point of contact for patients, providing outreach, education, care coordination, and documentation ? all within a HIPAA-compliant remote setting.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Conduct monthly Chronic Care Management (CCM) outreach calls and verbal enrollments
 </li>
 <li>
 Perform health risk assessments and assist with Transitional Care Management services
 </li>
 <li>
 Support Remote Patient Monitoring (RPM) programs and chronic condition tracking
 </li>
 <li>
 Communicate with patients and families regarding medications, diagnoses, and care plans
 </li>
 <li>
 Collaborate with physicians and healthcare teams to ensure coordinated care delivery
 </li>
 <li>
 Promote adherence to individualized care plans and patient education goals
 </li>
 <li>
 Connect patients with appropriate community resources when needed
 </li>
 <li>
 Maintain accurate documentation in EHR systems and meet call volume expectations
 </li>
 <li>
 Ensure compliance with CMS guidelines and CCS quality standards
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Must live in PST or MST time zone
 </li>
 <li>
 Active, unencumbered CMA or RMA certification
 </li>
 <li>
 Current BLS certification
 </li>
 <li>
 Recent experience in a clinical, care coordination, or CCM setting
 </li>
 <li>
 High proficiency in EHR systems
 </li>
 <li>
 Proficiency in Google Suite
 </li>
 <li>
 Strong clinical reasoning, critical thinking, and problem-solving skills
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to work independently in a HIPAA-compliant home office environment
 
 
 </li>
 </ul>
 
 Preferred Qualifications (Nice To Have)
 
 
 
 <ul>
 <li>
 Prior experience in care coordination, chronic care management, transitional care, or remote patient monitoring
 </li>
 <li>
 Familiarity with community resource navigation
 </li>
 <li>
 Experience educating patients and families about chronic conditions and medications
 </li>
 <li>
 Background in quality measures, reporting, or CMS compliance
 </li>
 <li>
 Demonstrated ability to succeed in a remote team-based environment
 </li>
 <li>
 Additional coursework or certification related to care or case management
 
 
 </li>
 </ul>
 Home Office Requirements
 
 
 <ul>
 <li>
 HIPAA-compliant, distraction-free workspace with a locking door
 </li>
 <li>
 High-speed internet connection
 </li>
 <li>
 CCS-approved computer setup with dual monitors
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Paid Time Off (PTO) with incremental increases
 </li>
 <li>
 Health, Dental &amp; Vision Coverage
 </li>
 <li>
 401(k) Retirement Plan
 </li>
 <li>
 Life and Long-Term Disability (LTD) Benefits
 </li>
 <li>
 On-the-Job Training
 </li>
 <li>
 Growth and Advancement Opportunities
 </li>
 <li>
 No Weekend Work
 </li>
 </ul>
</div>

Remote Care Coordinator (CMA/RMA) - PST or MST

Equality Health

<div>Position Title: Care Coordinator
Reports To: Supervisor, Clinical Outreach
Classification: Non-Exempt (Full-time)
Places of Work: Remote (Preferred location: TX)
Schedule &amp; Work Expectations:<ul><li>
This is a remote, non-exempt position.</li><li>
Care Coordinator are assigned to a primary market and are expected to work within that market&rsquo;s hours of operation (typically 8:00 AM &ndash; 6:00 PM local time).</li><li>
Candidates must be willing to work the time zone aligned with their assigned market, regardless of physical residence.</li><li>
While each Care Coordinator is assigned a primary market, work priorities may shift based on business needs, and team members may support additional markets when required.</li><li>
Flexibility with schedule adjustments may be requested periodically to support engagement initiatives or priority campaigns.</li></ul>
About the Role:
The Care Coordinator is primarily responsible for providing supportive care and assistance to a diverse patient population to identify barriers to self-care and healing, decision making, and communication in navigating the healthcare system. This individual works closely with, Community Health Workers, Chaplains, and other members of the Clinical Operations team, and consistently demonstrates a high standard of ethical behavior, professionalism, sensitivity, and confidentiality.
Key Responsibilities:<div><ul><li>
Conduct outbound phone calls to members to conduct health assessments, identify care needs, and determine appropriateness for participation in care coordination programs</li><li>
Assist and support patients with barriers to care including, but not limited to, scheduling appointments, and locating and accessing community resources</li><li>
Work collaboratively with patients, network providers, referral coordinators, office and hospital staff; document all activities</li><li>
Communicate care coordination services available to patients and caregivers</li><li>
Screen for physical health and behavioral health needs to refer to appropriate healthcare professionals for effective and timely intervention</li><li>
Perform a variety of activities to provide meaningful data to providers, patients and their families</li><li>
Participate in a variety of educational programs to maintain current skill and competency levels</li><li>
Perform miscellaneous job-related duties as assigned</li></ul></div>
Required Skills &amp; Qualifications:<div><ul><li>
Associate&rsquo;s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience</li><li>
Minimum two (2) years of experience in a directly related position in the healthcare industry</li><li>
Proficiency with Microsoft Office applications and web-based technologies</li><li>
Strong outbound calling experience</li><li>
Ability to work independently in a productivity-based environment</li><li>
Tech-savvy: able to navigate multiple systems simultaneously</li><li>
Comfortable learning proprietary platforms</li><li>
Basic Excel proficiency (pivot tables, formulas, project-based spreadsheets)</li><li>
Reliable high-speed internet meeting company specs</li><li>
Flexible schedule within assigned market hours</li><li>
Ability to pivot between priorities quickly</li></ul></div>
 Preferred Skills &amp; Qualifications:<div><ul><li>
Previous experience, knowledge and understanding of coordinating care for members</li><li>
Familiarity with federal and state laws and requirements related to healthcare and health information protection</li><li>
One or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT)</li><li>
Excellent verbal, written and interpersonal communication skills</li><li>
Demonstrated ability to gain acceptance and compliance from clinical staff to achieve mutually beneficial outcomes</li><li>
Excellent problem-solving skills, including the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action</li><li>
Strong organizational and prioritization skills; able to manage multiple activities and work independently with minimal supervision</li><li>
Bilingual (strongly preferred)</li><li>
Experience in customer service environments (call center acceptable if adaptable)</li></ul></div> 
About the Organization:
Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income.
Through its supplemental care management services and proprietary technology platform, CareEmpower&trade;, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly.
In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.
Equality Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div>

Care Coordinator (Texas)

MTC Care

<div>Principal Care Management (PCM) Care Coordinator 


POSITION DESCRIPTION:

MTC Care is the nation's leading telemedicine provider of behavioral health care to skilled nursing, assisted living and independent living facilities seeks, an experienced full time PCM Care Coordinator.

The Care Coordinator is to perform remote monitoring and principal care management for patients under the supervision of the medical team.

This is a remote position that requires ongoing tracking and monitoring of patient data communication across members of the medical team and engagement with patients and family members reporting out clinical summaries. 


ESSENTIAL FUNCTIONS:
<ul>
<li>Assist clinicians with gathering medical information for patients in-between visits utilizing different electronic health record systems.</li>
<li>Report any medical concerns monthly for patients such as falls, medication, behavioral concerns and recent hospitalizations.</li>
<li>Completion of PCM as assigned and as needed to ensure all interventions are completed each month with approximately 15 patients per day.</li>
<li>Report any issues directly to the ancillary program manager and/or Chief Clinical Officer when applicable.</li>
<li>Aid with additional employee trainings as necessary/provide support to newer employees that may need additional assistance via &quot;shadowing.&quot;</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES:
<ul>
<li>High level of organizational skills and proven follow up ability</li>
<li>Requires both basic knowledge of medical terminology, attention to detail, and excellent written and verbal communication skills</li>
<li>Thorough understanding of healthcare technologies including but, not limited to: using Electronic Health Record Systems, Microsoft Outlook, Microsoft Excel and internet/cloud based applications</li>
Must be able to communicate with facility staff, colleagues, and medical team members effectively and professionally. 
<li>
</li></ul>EDUCATION, LICENSING, EXPERIENCE:

Minimum High School Diploma required

Must have quiet space free of distractions with internet at home for remote setting 


This job description is not all inclusive and there may be other tasks and responsibilities that you will perform as required.<div> 
<div>
<div><div><div>About Us

MTC Care is the industry leader in providing exceptional behavioral health services to patients residing in skilled nursing and assisted living communities. Our commitment to delivering top-notch behavioral health services reflects a deep understanding of the challenges faced by aging residents. Our clinical team includes trained psychiatry and psychology providers with a focus on tailored interventions to ensure quality of life for patients, a supportive environment that promotes mental well-being, interdisciplinary collaboration, and compliance with regulatory organizations.</div></div> 
</div>
</div>MTC Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We are committed to fostering an inclusive and diverse workplace.</div></div>

Principal Care Management (PCM) Care Coordinator

Hackensack Meridian Health

<div>Overview:
<div>
Our team members are the heart of what makes us better.</div><div> 
</div><div>At Hackensack Meridian Health we help our patients live better, healthier lives &mdash; and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It&rsquo;s also about how we support one another and how we show up for our community.</div><div> 
</div><div>Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.</div><div></div><div> 
The Care Coordinator, Care Management is a member of the healthcare team and is responsible for coordinating, communicating, and facilitating the clinical progression of the patient's treatment and discharge plan. Accountable for a designated patient caseload; assesses, plans, and facilitates with patients, families and the multidisciplinary team to meet treatment goals, expected length of stay, and arrange for the appropriate next level of care. Oversees interfacility transitions and handoff between acute and post-acute services</div>
Responsibilities:
<div>
A day in the life of a Care Coordinator, Care Management at Hackensack Meridian Health includes:</div> 
<div></div><ul><li>
Assesses patients by screening for potential discharge needs regardless of race, age, sex, religion, diagnosis and ability to pay. Meets directly with patient/family to assess needs and develop an individualized care plan in collaboration with the physician and other members of the health care team.
</li><li>Facilitates communication and coordination between members of the health care team and involves the patient and family in the decision making process, in order to minimize fragmentation of services, manage resources and remove barriers to the plan of care.
</li><li>Maintains current information of community resources and refers patients to those community resources appropriate for the patient's care. Consults with other community agencies and committees to identify potential resources to support patients and their families.</li><li>
Works collaboratively with all team members of the multidisciplinary and post acute care teams to secure timely and appropriate transitions to the next level of care.</li><li>
Develops a discharge plan, in collaboration with the patient and support persons, identifying goals that will provide maximum benefit for each patient. Ensures that the discharge plan meets the continuing care needs of the patient.</li><li>
Documents and communicates information to the multidisciplinary team in order to coordinate and maximize care. Ensures that the medical record reflects the education provided, coordination of services, referrals made and authorizations obtained.
</li><li>Participates actively on appropriate committees, workgroups, and or meetings.</li><li>
Identifies and refers quality issues for review to the Quality Management Program.
</li><li>Participates in multidisciplinary rounds, specific to assigned units. Brings forth issues which impact on discharge as well as length of stay in a timely manner, for discussion and resolution.
</li><li>Performs appropriate reassessments and evaluates progress against care goals and the plan of care and revises plan, as needed. Ensures that the medical record reflects reassessment of the discharge plan at least weekly and upon any change in medical condition affecting the plan.
</li><li>Provides patients and families with resources and discharge options. Educates regarding the risks and benefits of discharge options and any available health care benefits.
</li><li>Provides appropriate CMS documents to the patient and family/support person as per regulatory guidelines (ie., Important Message 4 to 48 hours prior to discharge, appeal and HINN notices)
</li><li>Utilizes social determinants of health screening tools and resources during each intake assessment.
</li><li>Collaborates with all members of the multidisciplinary team to support the following functions; crisis intervention, counseling support and referrals, abuse and neglect reporting, adoption planning, guardianship, psychosocial assessments, observation management, capacity management, hospital throughput.</li><li>
Referrals should be made to the following as required/needed: a. Acute rehabilitation facilities b. Sub- Acute rehabilitation facilities c. Long Term Care facilities d. Assisted Living facilities e. Adult day program f. Level 1/Level 2 PASRR screening g. EARC screening h. Home Care i. Hospice j. Durable medical equipment k. Transport l. Dialysis m. Financial assistance n. Medication assistance o. Palliative Care p. Boarding home placement q. Mental health services r. Homelessness placement s. Substance abuse placement t. Division of Child Protection and Permanency u. Adult Protective Services</li><li>
Maintains annual competencies and ensures training and continuing education of the team in applicable platforms. (Epic, Xsolis Cortex, BI, Google Suites)
</li><li>Other duties and/or projects as assigned.</li><li>
Adheres to HMH Organizational competencies and standards of behavior.</li></ul>
Qualifications:
<div>
Education, Knowledge, Skills and Abilities Required:</div><ul><li>
BSN or BSN in progress and/or willing to acquire within 3 years of hire or transfer into the position; or Masters Degree in Social Work.</li><li>
Effective decision-making skills, demonstration of creativity in problem-solving, and influential leadership skills.</li><li>
Excellent verbal, written and presentation skills.</li><li>
Moderate to expert computer skills.
</li><li>Familiar with hospital resources, community resources, and utilization management.
</li><li>Excellent written and verbal communication skills.
</li><li>Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.</li></ul><div>
Education, Knowledge, Skills and Abilities Preferred:
</div><ul><li>Master's degree.
</li></ul><div>Licenses and Certifications Required:
</div><ul><li>NJ Licensed Registered Nurse or NJ Licensed Social Worker or NJ Licensed Clinical Social Worker.</li></ul><div>
Licenses and Certifications Preferred:
</div><ul><li>Care Management, CCMA or ACMA certification strongly preferred.</li></ul><div>
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
</div>Starting Minimum Rate: Minimum rate of $90,750.40 Annually Job Posting Disclosure: HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.</div>

Care Coordinator, Care Management

ChenMed

<div>We&rsquo;re unique. You should be, too.
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.
The Care Coordinator is a highly visible customer service and patient-focused role that works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to our members.
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>
Coordinates and processes patient referrals to completion with precision, detail and accuracy.</li></ul>
Definition of completion:<ul><li>
Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.</li><li>
Orders have been approved (when needed).</li><li>
Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.</li><li>
Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).</li><li>
Completes orders with proper documentation on where patient is scheduled and how patient was notified.</li><li>
Referrals have been sent to specialist office &amp; confirmed receipt.</li><li>
Prepares and actively participates during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide. Communicates effectively the physicians/clinicians needs or outstanding items regarding to patients.</li><li>
Enters all Inpatient and Outpatient elective procedures in HITS tool.</li><li>
Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.</li><li>
Participates in Super Huddle and provides updates on high priority patients referrals.</li><li>
Addresses referral based phone calls for Primary Care Physicians panel.</li><li>
Completes and addresses phone messages within 24 hours of call.</li><li>
Checks out patients based on their assigned physician/clinician. (Note: If assigned Care Coordinator is unavailable at the time of check out, a colleague shall assist patient. This process does not apply to Care Specialist)</li><li>
Retrieves consultation notes from the consult tracking tool.</li><li>
Follows up on all Home Health and DME orders to ensure patient receives services ordered.</li><li>
Provide extraordinary customer service to all internal and external customers (including patients and other</li><li>
ChenMed Medical team members) at all times. Utilization of patient messaging tools.</li><li>
Performs other related duties as assigned.</li></ul>
KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>
Must be detail-oriented, possess the ability to multi-task and be open to cross-functionally training in referrals duties.</li><li>
The individual in this role must exercise proper phone etiquette and have the ability to navigate proficiently through computer software systems.</li><li>
Must be team-oriented and work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner.</li><li>
Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks. Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred.</li></ul><h2 class="jobSectionHeader">
KNOWLEDGE, SKILLS AND ABILITIES:</h2><ul><li>
Knowledge of medical terminology, CPT, HCPCS and ICD coding desired</li><li>
An understanding of the company's patient population, including the complexities of Medicare programs</li><li>
Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner.</li><li>
An understanding of the company's patient population, including the complexities of Medicare programs</li><li>
Detail-oriented with the ability to multi-task.</li><li>
Able to exercise proper phone etiquette.</li><li>
Ability to navigate proficiently through computer software systems &amp; use technology.</li><li>
Ability to work well with patients, colleagues, physicians and other personnel in a professional manner.</li><li>
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.</li><li>
Spoken and written fluency in English; bilingual preferred.</li></ul><h2 class="jobSectionHeader">
EDUCATION AND EXPERIENCE CRITERIA:</h2><ul><li>
High School diploma or equivalent required</li><li>
A minimum of 1 year of referral experience in a healthcare setting required.</li><li>
Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.</li><li>
Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred</li><li>
Healthcare experience within the Medicare Advantage population preferred.</li><li>
Medical Assistant certification preferred</li><li>
CPR for Healthcare Providers is preferred</li></ul><div></div>
PAY RANGE:
$17.0 - $24.26 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We&rsquo;re ChenMed and we&rsquo;re transforming healthcare for seniors and changing America&rsquo;s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We&rsquo;re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people&rsquo;s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite</div>

Care Coordinator

The University of Iowa

<div>The University of Iowa Health Care is seeking a patient centered Care Team Coordinator (CTC) 100% (40 hours a week) to work in our Dermatology Bettendorf Clinic. This position supports our team-based care where you&rsquo;ll spend more time with patients and expand your physician-support and administrative duties, increases the efficiency and productivity of the physician and anticipates future needs to facilitate the flow of the clinic. Accurately documents events and decision-making in a manner that results in appropriate medical charting. Our team specialize in the care of everyone in the family, in every generation, from birth, for life.
Our Care Team Coordinator (Medical Assistant) provide full medical and surgical services, from general dermatology care to specialty services, to patients with skin diseases. We use the latest techniques to care for a range of conditions affecting the skin. We also work closely with you to take precautions against skin cancer, infections, dry skin and the aging effects of sun exposure. Our services include treatment of cosmetic skin problems such as age spots and birthmarks and the removal of unwanted hair and tattoos. We offer chemical peels, Botox injections and dermal fillers. We also offer general dermatology services, and we offer quick scheduling for appointments.
Our Care Team Coordinator's (Medical Assistant) accompany the physicians or medical providers into the examination rooms in order to transcribe the clinician&rsquo;s and care team&rsquo;s encounter with the patients in real time. They accurately and thoroughly document the encounter with our patients as it is being performed by the providers, which may include documentation in the following sections: problem list, history of present illness, review of systems, physical exam, assessment and plan, procedures and treatments performed by team, patient education, orders, medications, referrals, explanations of risks and benefits, and instructions for self-care and follow-up.
This position will mainly support our Dermatology Clinics but could float to other patient specialties/clinic locations including but not limited to: Pediatrics and/or Specialty/Outreach Clinics.
This position comes with the University of Iowa's generous, full benefit package including double-match retirement, paid vacation, and sick leave, and much more! This position also includes FREE on-site parking as well!
Summary:
Under direct supervision of LIP (licensed independent practitioner), RN (registered nurse), NM/ANM (nurse manager/assistant nurse manager) or other licensed designee, functions as a member of the patient care team. Performs technical, patient care and related clerical functions in the clinic setting by coordinating all elements of the patient visit. Enters information into the electronic medical record at the direction of the physician or licensed independent practitioner. Increases the efficiency and productivity of the physician and anticipates future needs to facilitate the flow of the clinic. Accurately documents events and decision-making in a manner that results in appropriate medical charting. Performs technical and patient care responsibilities as directed by physician or licensed independent practitioner.
University of Iowa Health Care&mdash;recognized as one of the best hospitals in the United States&mdash;is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.&reg;
Duties to include:<ul><li>
Performs patient care responsibilities of a Medical Assistant or other certified health care provider including, but not limited to, assisting with physical examinations, administering routine medications, performing routine laboratory tests, and operating and maintaining specialized medical equipment.</li><li>
Responsible for the daily flow of the Care Team and facilitates daily team huddles. The Care Team Coordinator understands clinic flow to maximize clinic usage to meet patient needs.</li><li>
Follows enhanced and standard patient rooming protocols. Prepares the clinic note for the patient visit by manually bringing in provider-built Electronic Medical Record (EMR) documentation tools for the following sections: history of present illness, review of system, physical exam, assessment and plan. Ensures health maintenance section (including quality reporting measures) and immunizations are up to date.</li><li>
Populates patient-reported information into provider-built EMR documentation tools for the specific disease states and preventative visits.</li><li>
Reviews EMR for patient care gaps, addresses and updates missing data.</li><li>
Communicates a summary of the patient-reported information to the provider prior to entry of the room or within the room with the patient present.</li><li>
Accompanies the physician or medical provider into the examination room in order to transcribe the clinician&rsquo;s and care team&rsquo;s encounter with the patient in real time.</li><li>
Accurately and thoroughly documents the encounter with the patient as it is being performed by the provider, which may include documentation in the following sections: problem list, history of present illness, review of systems, physical exam, assessment and plan, procedures and treatments performed by team, patient education, orders, medications, referrals, explanations of risks and benefits, and instructions for self-care and follow-up.</li><li>
Appropriately documents results of laboratory and radiographic studies as dictated by the clinician. Organizes all patient test results and transcribes the results of the encounter into the patient&rsquo;s medical record.</li><li>
Responsible for the input of orders for provider signature or signing orders (per protocol) as directed by the provider. This may include referral orders, medication refill orders, imaging orders, or lab orders.</li><li>
Identifies the portions of the encounter that were scribed on behalf of the provider using the scribe signature per policy.</li><li>
Schedules future appointments, referrals, procedures, and diagnostics as appropriate.</li><li>
Provides patient instruction using pre-approved patient education materials specific to the chief complaint or for the health promotion of observed behaviors known to contribute to poor health, as directed by the provider.</li><li>
Prints after visit summary and completes discharge of patient from exam room.</li><li>
Provides age-appropriate care/service as applicable to role.</li><li>
Assures reliable, predictable outcomes and no needless waits.</li><li>
Acts as patient advocate to ensure all concerns are met and engages extended care team members as appropriate.</li><li>
Participates in and supports quality improvement activities in the clinic and implementing evidenced based practice (EBP) research best practices.</li></ul>
WE CARE Core Values:<ul><li>
Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.</li><li>
Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.</li><li>
Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.</li><li>
Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.</li><li>
Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.</li><li>
Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.</li></ul><div>
Benefits Highlights: 
<ul><li>Regular salaried position located in Bettendorf, IA (and surrounding clinics based on clinical need/hours)</li><li>The University of Iowa offers a generous benefits package, including paid vacation as well as paid sick leave. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits</li></ul></div>
Percent of Time: 100% (40 hours per week)
Schedule: Variable hours accomplished between Monday - Friday from 7:30 AM &ndash; 5:30 PM; no weekends, no on-call and no holidays.
Location: Bettendorf, IA (and surrounding clinics based on clinical need/hours)
Pay Grade: 10 https://hr.uiowa.edu/pay/merit-plan
Salary: $42,699.60 to $63,496.08 (based on years of experience)
<div>Minimum Eligibility Requirements<ul><li>
Two years of work experience as a Medical Assistant or other health care provider involving direct patient care, and</li><li>
Certification OR registration as a Medical Assistant OR completion of a recognized one year Medical Assistant Program, OR Completion of a health care profession program with a curriculum incorporating technical patient care elements including but not limited to: pathophysiology, medical terminology, basic pharmacology and medication administration including dose calculation and psychology.</li></ul>
Special Qualifications/Licenses:<ul><li>
Driver's License and ability to meet UI Fleet Safety Standards.</li><li>
Availability to provide support to other clinical locations as needed.</li></ul>
Highly Desirable Qualifications<ul><li>
The ability to adapt quickly to different clinical environments and patient populations is highly desired.</li></ul>
Desirable Qualifications<ul><li>
Minimum 6 months ambulatory experience.</li><li>
Previous EPIC experience.</li><li>
Demonstrated experience fostering a welcoming and respectful work/academic environment.</li></ul>
Staff may be required to receive a passing score on work samples to be considered for this position.
In order to be considered, applicants must upload resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact: Jiberle-Mustefa@uiowa.edu<div>
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.</div></div></div>

Care Team Coordinator/CMA - UI Health Care Bettendorf Dermatology Clinic 100%

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