care manager

Sunrise Senior Living

<div>:
<p><b>
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.</b></p><div></div><p><b><br>
Sunrise Senior Living was again certified as a Great Place to Work&reg; by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.</b></p>
Job ID: 2025-236729 JOB OVERVIEW: The Care Manager/&ldquo;Designated Care Manager&rdquo; is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident&rsquo;s Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/&ldquo;Designated Care Manager&rdquo; is responsible for demonstrating the Mission for Sunrise Senior Living, &ldquo;to champion quality of life for all seniors&rdquo; in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES &amp; QUALIFICATIONS: Job Description
<br>
<h2 class="jobSectionHeader"><b>Essential Duties</b></h2>
<p>
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:</p>
<h3 class="jobSectionHeader"><b>Resident Care</b></h3>
<ul><li>Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents.</li>
<li>Participate in the development of the ISPs and monthly updates.</li>
<li>Review designated assignments.</li>
<li>Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift.</li>
<li>Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities.</li>
<li>Attend daily Cross Over meetings by the lead care manager.</li>
<li>Notify supervisor and resident care director if a resident has increased care needs.</li>
<li>Inform supervisor of any resident changes in condition.</li>
<li>Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells.</li>
<li>Greet guests, family members, residents, and team members.</li>
<li>Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner.</li>
<li>Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures.</li>
<li>Communicate with families and is a resource as needed.</li>
<li>Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service.</li>
<li>Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP.</li>
<li>Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.</li>
<li>Strive to understand and respond to each resident with empathy, always remaining mindful of the resident&rsquo;s unique communication patterns or history and basic human needs.</li>
<li>Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment.</li>
<li>Ensure the established safety regulations are always followed.</li>
<li>Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health.</li>
<li>Host and engage in activities with the residents daily.</li>
</ul><h3 class="jobSectionHeader"><b>Risk Management and General Safety</b></h3>
<ul><li>Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.</li>
<li>Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.</li>
<li>Report all accidents/incidents immediately.</li>
<li>Reports all unsafe and hazardous conditions/equipment immediately.</li>
<li>Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes.</li>
<li>Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.</li>
<li>Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately.</li>
<li>Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels.</li>
</ul><h3 class="jobSectionHeader"><b>Housekeeping and Laundry Services</b></h3>
<ul><li>Maintain and clean resident&rsquo;s room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed.</li>
<li>Wash resident&rsquo;s laundry as noted in the ISP and as needed.</li>
<li>Wash and fold dining room linens and napkins.</li>
<li>Complete assigned housekeeping tasks.</li>
<li>Maintain common areas in a clean and tidy manner at all times.</li>
</ul><h3 class="jobSectionHeader"><b>Dining Service</b></h3>
<ul><li>Serve meals in the dining room and work in the dining room as assigned.</li>
<li>Promote and ensure a pleasant dining experience during all meals.</li>
<li>Assist with dining room set up and clean up as assigned.</li>
<li>Participate in pre-meal meetings.</li>
<li>Follow residents&rsquo; diets as indicated on ISP and Confidential Diet Board/Chart.</li>
<li>Observe, note, and document in daily log any resident changes in dining habits.</li>
<li>Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.</li>
<li>Provide room service delivery as needed.</li>
<li>Practice safe food handling in compliance with universal care precautions at all times.</li>
</ul><h3 class="jobSectionHeader"><b>Specific Responsibilities for the Reminiscence Neighborhood Care Manager</b></h3>
<ul><li>IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile.</li>
<li>IEA residents to attend the afternoon social.</li>
<li>Incorporate the concept of &lsquo;Creating Pleasant Days&rsquo; into the resident&rsquo;s daily routine.</li>
<li>Integrate the individual resident&rsquo;s life skills into their daily routine.</li>
<li>Blend a variety of multi-sensory experiences into the resident&rsquo;s day.</li>
<li>Participate in monthly letters home and letter writing with the residents and their families.</li>
</ul><h3 class="jobSectionHeader"><b>Training and Contributing to Team Success</b></h3>
<ul><li>Participate as a member of a team and commits to working toward team goals.</li>
<li>Demonstrate in daily interactions with others, our Team Member Credo.</li>
<li>Commit to serving our residents and guests through our Principles of Service.</li>
<li>Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.</li>
<li>Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.</li>
<li>Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules.</li>
<li>Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures.</li>
<li>Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.</li>
<li>Perform other duties as assigned.</li></ul><br>
<br>
<h2 class="jobSectionHeader"><b>Core Competencies</b></h2>
<ul><li>Ability to react and remain calm in difficult situations</li>
<li>Ability to handle multiple priorities</li>
<li>Possess written and verbal skills for effective communication and a level of understanding</li>
<li>Competent in organizational and time management skills</li>
<li>Demonstrates good judgment, problem solving and decision-making skills</li></ul><br>
<br>
<h2 class="jobSectionHeader"><b>Experience and Qualifications</b></h2>
<ul><li>High School diploma/GED accepted and may be required per state/provincial regulations.</li><li>
CPR Certificate and First Aid as required by state/provincial regulations</li>
<li>Must be at least 18 years of age</li>
<li>Previous experience working with seniors preferred</li>
<li>Desire to serve and care for seniors</li>
<li>Ability to make choices and decisions and act in the resident&rsquo;s best interest</li>
<li>As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance</li>
</ul>ABOUT SUNRISE:
<p>
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals &ndash; at work and in your life.</p><p></p><p><br>
We also offer benefits and other compensation that include:</p><ul><li>
Medical, Dental, Vision, Life, and Disability Plans</li><li>
Retirement Savings Plans</li><li>
Employee Assistant Program / Discount Program</li><li>
Paid time off (PTO), sick time, and holiday pay</li><li>
myFlexPay offered to get paid within hours of a shift</li><li>
Tuition Reimbursement</li><li>
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee&rsquo;s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.</li><li>
Some benefits have eligibility requirements</li></ul><p><b><i>
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work&reg;</i></b></p>
PRE-EMPLOYMENT REQUIREMENTS:
<div>
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.</div>
COMPENSATION DISCLAIMER:
<div>
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).</div></div>

Care Manager

Epic Health System

<div><div><p><b>Assistant Business Manager (LAM 0.75)</b></p><p><b>
Department:</b> Operations
<br>
<b>Reports To:</b> Business Administrator (LAM 1)
<br>
<b>Location: Chicago, IL</b><br>
<b>Employment Type:</b> Full-Time</p><p></p><p><b><br>
About EPIC Health</b></p><p>
At EPIC Health, we believe healthcare should be high-performing, people-centered, and relentlessly proactive. Our mission is to deliver quality care through innovation, teamwork, and the belief that <i>every visit is a </i><i>prevention</i><i> visit</i>. We operate through a connected Pod system &mdash; with Multi-Specialty Medical Office Buildings (MOBs), Hubs, and Satellites &mdash; where operational excellence is the engine behind patient access and exceptional outcomes.</p><p>
We&rsquo;re building the future of value-based care, and we&rsquo;re looking for operational leaders who thrive in organized chaos, love solving problems in real time, and believe data and empathy can coexist.</p><p>
 <b>Position Summary</b></p><p>
The <b>Assistant Business Manager (LAM 0.75)</b> is a key operational leader responsible for the daily execution of site operations, staff supervision, and workflow compliance. Acting as the <b>bridge between the Business Administrator (LAM 1)</b> and the <b>frontline teams (Clinical Assistants and Medical Receptionists)</b>, this role ensures that every day runs efficiently, compliantly, and in alignment with EPIC Health&rsquo;s model of care.</p><p>
This position is ideal for a hands-on operations professional ready to lead people, manage processes, and grow into full site ownership.</p><p><b>
What You&rsquo;ll Do</b></p><p><b>
Operational Leadership</b></p><ul><li>
Lead and supervise all Clinical Assistants (CAs) and Medical Receptionists (MRs), ensuring adherence to EPIC&rsquo;s SOPs and daily operational standards.</li><li>
Conduct Start-of-Day (SOD) readiness checks, staffing reviews, and live patient-flow management throughout the day.</li><li>
Support the Business Administrator in implementing the ACT Model, Ps-POD adherence, and daily access goals.</li></ul><p><b>
Staff Supervision &amp; Development</b></p><ul><li>
Coach and mentor Lead CAs (LAM 0.5) and support their leadership growth.</li><li>
Provide real-time coaching to staff to reinforce SOP execution, efficiency, and service excellence.</li><li>
Manage attendance, schedule coverage, and performance feedback for all CAs and MRs.</li></ul></div><div><p><b>
Quality &amp; Compliance Oversight</b></p><ul><li>
Audit front desk and back-office workflows to ensure compliance with key SOPs such as:<ul><li><i>
Support Staff Allocation</i></li><li><i>
Scheduling Follow-Up Appointments</i></li><li><i>
Patient Wait Times (ACK to Started)</i></li></ul></li><li>
Participate in Gemba Walks and Layered Assurance Monitoring (LAM-1) activities to identify and correct process gaps in real time.</li><li>
Support documentation accuracy, care management workflows, and follow-up scheduling compliance.</li></ul><p><b>
Operational Execution &amp; Data Monitoring</b></p><ul><li>
Track site-level KPIs: patient throughput, wait times, follow-up scheduling, and provider coverage.</li><li>
Report daily operational summaries and weekly performance trends to the Business Administrator.</li><li>
Coordinate staff allocation adjustments and escalate barriers that impact access or patient satisfaction.</li></ul><p><b>
Culture &amp; Engagement</b></p><ul><li>
Model EPIC&rsquo;s values: <i>Serious Fun. High Performance. </i><i>Mad </i><i>Science. Team Player. Ridiculously Responsive.</i></li><li>
Foster a collaborative and energetic environment focused on patient care and continuous improvement.</li><li>
Recognize and celebrate wins &mdash; large and small &mdash; across your team.</li></ul><p><b>
Who You Are</b></p><ul><li>
A hands-on problem solver with strong leadership instincts and operational acumen.</li><li>
Passionate about healthcare operations, patient experience, and helping teams perform at their best.</li><li>
Detail-oriented, process-driven, and able to make real-time decisions without losing sight of the big picture.</li></ul></div><div><p><b>
Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in Healthcare Administration, Business, or related field preferred (or equivalent experience).</li><li>
2+ years of supervisory experience in healthcare operations (preferably in ambulatory or multi-site settings).</li><li>
Strong understanding of workflow management, staffing, and patient access optimization.</li><li>
Proficiency in EHR/PM systems (Allscripts, Phreesia, or similar) and data-driven decision-making.</li><li>
Excellent communication, coaching, and conflict-resolution skills.</li></ul><p><b>
Performance Metrics</b></p><ul><li>
95% adherence to follow-up scheduling SOP</li><li><ul><li>5% staffing variance between SOD forecast and actual coverage</li><li>15-minute patient wait time (ACK to Start) average</li><li>90% provider satisfaction with CA/MR support</li></ul></li><li>
Positive trend in patient throughput and satisfaction metrics</li></ul><p><b>
Why Join EPIC</b></p><ul><li>
Work in a forward-thinking organization redefining healthcare delivery.</li><li>
Join a leadership pipeline &mdash; this role is designed to grow into a full <b>Business Administrator (LAM 1) </b>position.</li><li>
Competitive compensation, health benefits, 401(k), and performance-based incentives.</li><li>
Access to continuous leadership training and cross-Pod collaboration opportunities.</li></ul></div><p><b>
Ready to Lead EPIC Operations?</b></p><p>
If you thrive in fast-paced environments, love solving challenges in real time, and want to grow into a high-impact healthcare leadership role &mdash; we&rsquo;d love to meet you.</p></div>

Assistant Business Manager

Massage Envy

<div><div><b>Do you love helping others?</b><br>
Are you a natural leader who loves to inspire others to succeed? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is &quot;yes,&quot; we want you on our team at Massage Envy. Massage Envy is the leader in accessible massage and skin care. As an assistant manager at our franchised location in the Chicagoland area,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:</div><ul><li><b>
Rally a team of caring professionals </b>to deliver an excellent end-to-end experience to every client every single day.</li><li><b>
Build relationships with a talented team </b>of massage therapists, estheticians, and customer service superstars to guide, support, and inspire them.</li><li><b>
Own the success of an all-star location </b>where clients want to be, and service providers want to stay.</li></ul><div><br>
<b>
Here's what's in it for you: </b>The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:</div><ul><li>
Benefits that help you take care of you.</li><li>
A healthy compensation plan that rewards your hard work.</li><li>
A dynamic, energizing environment where you're consistently challenged, never bored.</li><li>
Leader training and development to help you grow as a manager and lead your team.</li></ul><div><br>
<b>
What We'll Accomplish Together:</b></div><div>
As a team, we're committed to delivering on the Massage Envy brand promise-we help you take care of you-every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:</div><ul><li><b>
Leading the way to an amazing experience for members and guests </b>by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.</li><li><b>
Helping the location move more people forward in their wellness journeys </b>by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.</li><li><b>
Building a high-achieving team </b>by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.</li><li><b>
Running a tight ship </b>where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).</li><li><b>
Creating a strong workplace culture </b>where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.</li><li><b>
Modeling the Massage Envy core values </b>of optimism, gratitude, excellence, consistency and empathy.</li></ul><div><br>
<b>
What it Takes to Succeed:</b></div><div>
A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are:</div><ul><li><b>
Smart and experienced </b>with prior background in management, marketing, sales, service or retail and a college degree (preferred).</li><li><b>
Born leaders </b>who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations.</li><li><b>
Top performers </b>who can set goals, prioritize work, analyze business performance, and delegate effectively.</li><li><b>
Problem solvers </b>who can think on their feet, bring people to compromise, and resolve conflict.</li><li><b>
Good with people</b>, building trust and confidence, and developing positive relationships with employees, members, and guests.</li></ul><div><br>
<b>
We Believe Our Differences Make Us Better:</b><br>
We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.<br>
<br>
<b>If you're ready to lead the charge to help people feel their best, we can't wait to meet you:</b><br>
<i>Massage Envy Franchising, LLC (&ldquo;MEF&rdquo;) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.</i></div></div>

Assistant Clinic Spa Manager

<div><div><b>About the Job:</b></div><div><b>
Do you love helping others?</b><br>
Are you a natural leader who loves to inspire others to succeed? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is &quot;yes,&quot; we want you on our team at Massage Envy. Massage Envy is the leader in accessible massage and skin care. As a manager at our franchised location in the Chicagoland area,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:</div><ul><li><b>
Rally a team of caring professionals </b>to deliver an excellent end-to-end experience to every client every single day.</li><li><b>
Build relationships with a talented team </b>of massage therapists, estheticians, and customer service superstars to guide, support, and inspire them.</li><li><b>
Own the success of an all-star location </b>where clients want to be, and service providers want to stay.</li></ul><div><br>
<b>
Here's what's in it for you:</b><br>
The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:</div><ul><li>
Benefits that help you take care of you.</li><li>
A healthy compensation plan that rewards your hard work.</li><li>
A dynamic, energizing environment where you're consistently challenged, never bored.</li><li>
Leader training and development to help you grow as a manager and lead your team.</li></ul><div><br>
<b>
What We'll Accomplish Together:</b></div><div>
As a team, we're committed to delivering on the Massage Envy brand promise-we help you take care of you-every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:</div><ul><li><b>
Leading the way to an amazing experience for members and guests </b>by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.</li><li><b>
Helping the location move more people forward in their wellness journeys </b>by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.</li><li><b>
Building a high-achieving team </b>by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.</li><li><b>
Running a tight ship </b>where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).</li><li><b>
Creating a strong workplace culture </b>where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.</li><li><b>
Modeling the Massage Envy core values </b>of optimism, gratitude, excellence, consistency and empathy.</li></ul><div><br>
<b>
What it Takes to Succeed:</b></div><div>
A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are:</div><ul><li><b>
Smart and experienced </b>with prior background in management, marketing, sales, service or retail and a college degree (preferred).</li><li><b>
Born leaders </b>who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations.</li><li><b>
Top performers </b>who can set goals, prioritize work, analyze business performance, and delegate effectively.</li><li><b>
Problem solvers </b>who can think on their feet, bring people to compromise, and resolve conflict.</li><li><b>
Good with people</b>, building trust and confidence, and developing positive relationships with employees, members, and guests.</li></ul><div><br>
<b>
We Believe Our Differences Make Us Better:</b><br>
We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.<br>
<br>
<b>If you're ready to lead the charge to help people feel their best, we can't wait to meet you:</b></div><ul><li><i>
Massage Envy Franchising, LLC (&ldquo;MEF&rdquo;) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.</i></li></ul></div>

Clinic Spa Manager

UCAN Chicago

<div><p><b>Position Title:</b> Pathways to Success Program Manager</p>
<p><b>
Department: </b>Behavior Health Services</p>
<p><b>
Reports to:</b> Program Director</p>
<p><b>
Directly Supervises:</b> Pathways to Success Behavior Health Care Leads, Intake Coordinators</p><br>
<p></p>
<p><b>
Position Objective and Summary:</b></p>
<p>
Under the direction of the of the Program Director, the Pathways to Success Program Manager provides administrative and clinical supervision to Behavioral Health Care Coordination Lead team and program intake specialists, as part of the Health Choice Pathways to Success program. This position supports Care Coordinators in their day-to-day processes and job responsibilities, provides training to assigned staff members and assists in care coordination services to children and families with behavioral health needs</p>
<p>
Pathways to Success is a State of Illinois initiative to provide comprehensive care coordination that will enhance access to critical behavioral, medical and social services for children with complex behavioral health challenges. The program utilizes the evidence-informed Care Coordination and Support model. This is a structured approach to care coordination that adheres to required procedures for child and family engagement, individual care planning, identifying and utilizing strengths and natural supports while monitoring progress and fidelity to the required processes. Care Coordinators assist the families in navigating the complex systems of care until they can navigate them on their own.</p><br>
<p></p>
<p><b>
Essential Functions and Responsibilities:</b></p>
<p><b>
Monitoring Service Delivery</b></p>
<ul><li>
Supervises and administers daily activities performed by a unit of assigned staff members to ensure program participants receive safe and clinically appropriate services.</li><li>
Ensures timely and accurate completion of forms, case recording and reports provided by the staff; reviews and provides reports as required.</li><li>
Reviews, modifies and approves all written assessments, treatment and development plans and reports for program participants assigned to team to ensure appropriateness, accuracy and timeliness.</li><li>
Provides regular individual supervision to assigned staff members to ensure program and client needs are being met in accordance with UCAN&rsquo;s Supervision policy.</li><li>
Monitors completion and appropriate content of service notes on a regular basis.</li><li>
Ensures that all data entry is complete, accurate and updated as required by program standards.</li></ul><br>
<p></p>
<p><b>
Identifying and Addressing Client Needs</b></p>
<ul><li>
Effectively applies clinical knowledge to evaluate client situations and needs.</li><li>
Identifies at-risk clients and behaviors before serious acting-out occurs.</li><li>
Successfully engages and develops rapport with a wide range of clients.</li><li>
Structures services in accordance with program expectations.</li><li>
Maintains consistency and safety throughout service provision.</li><li>
Guides staff members to make decisions based on clinically appropriate, best practice, and ethical considerations.</li><li>
Provides case consultation.</li></ul><br>
<p></p>
<p><b>
Developing and Leading Employees</b></p>
<ul><li>
Orients and trains new employees according to program and department guidelines to ensure all new employees are ready and able to perform as necessary.</li><li>
Sets and evaluates clear and collaborative individual performance goals for employees.</li><li>
Encourages employee development by supporting training, assigning challenging work, and delegating tasks when appropriate.</li><li>
Provides critical feedback to employees around areas of development for increased performance.</li><li>
Completes meaningful Annual Performance Reviews for all employees and submits on time.</li></ul><br>
<p></p>
<p><b>
Program Administration and Planning</b></p>
<ul><li>
Coordinates departmental programs as assigned,</li><li>
Participates in department planning; develops and recommends unit policy and procedure changes and operational plans; implements unit projects or plans.</li><li>
Develops and maintains educational material for the program and acts as a consultant or seminar leader in areas of specialized knowledge and skills in clinical theory and practice.</li><li>
Plans for future changes and develops programs to meet those needs.</li><li>
Explains UCAN procedures to employees in order to assist them in the utilizing all available resources for clients.</li><li>
Accurately completes all reports and documentation required by contracting and regulatory bodies.</li><li>
Ensures all billing documentation is completed and submitted as required.</li><li>
Ensures that Crisis Management protocols for the department are followed.</li><li>
Manages team expenses by following Finance Dept. procedures.</li><li>
Manages employee job performance by following HR procedures and documentation requirements for: hiring; job scheduling and assignment; disciplinary actions; recommendations for salaries, raises, promotions, demotions and terminations.</li></ul><br>
<p></p>
<p><b>
Quality and Accountability</b></p>
<ul><li>
Follows all applicable regulatory standards, including but not limited to: COA standards, Pathways to Success {policy and procedure, and Medicaid procedures.</li><li>
Gives input on program evaluation and methods for quality improvement measures regarding file quality, client outcomes, staff development, supervision, client services and other issues related to program quality.</li><li>
Leads team in accountability, quality and compliance through example and modeling behavior.</li><li>
Complies with UCAN Continuous Quality Improvement initiatives and corrective plans.</li><li>
Recommends policy, practice and procedural changes to better serve clients and to comply with regulations.</li><li>
Clearly documents actions taken (clinical, supervisory, and administrative) in a timely manner and in a format consistent with requirements.</li><li>
Prepares and distributes reports and correspondence in a timely manner.</li></ul><br>
<p></p>
<p><b>
Team Building and Agency Networking</b></p>
<ul><li>
Develops and maintains professional relationships with social service and government agencies and private organizations to enhance service delivery and department image.</li><li>
Works effectively with others in a multi-disciplinary setting and actively listens to others</li><li>
Builds strong interpersonal relationships with team and among the team members</li><li>
Delegates in an effective manner while considering individual skills and workloads</li><li>
Accepts feedback and ideas from supervisor, team and is constructive when giving feedback</li><li>
Discusses alternative problem solving and is open to new ideas and ways of doing things</li><li>
Shares specialized knowledge and resources with team and other UCAN departments</li><li>
Coordinates services with multiple UCAN programs to ensure appropriate services for clients and teamwork between programs</li><li>
Plans for client transitions to other UCAN programs to provide seamless transition for clients and a cooperative team process.</li></ul><br>
<p></p>
<p><b>
Professionalism and Work Conduct</b></p>
<ul><li>
Behaves with integrity, demonstrates high ethical standards, and displays a positive image of UCAN and Pathways to Success program.</li><li>
Acts in a professional manner at all times and maintains appropriate boundaries with clients.</li><li>
Demonstrates accountability for results and keeps commitments to others.</li><li>
Reports to work, meetings, training, and job related activities prepared and as scheduled.</li><li>
Demonstrates openness and respect for cultural and socioeconomic characteristics of clients and coworkers.</li><li>
Understands and supports UCAN&rsquo;s standard of cultural proficiency and strives to meet it.</li><li>
Responds to clients and their families, UCAN staff, service providers and other stakeholders in a timely manner and ensures follow up to adequately address their need.</li><li>
Maintains personal professional development and appropriate knowledge of client needs and problems for which services are sought through attendance in conferences, seminars and individual study. Remains current on service work theory and practice.</li><li>
Participates in department and agency committees, as assigned.</li><li>
Performs other related tasks as required or assigned.</li></ul><br>
<p></p>
<p><b>
Education /Job Experience/Certification:</b></p>
<ul><li>
MA/MS required degree in social work, counseling, rehabilitation counseling, vocational counseling, psychology, pastoral counseling, family therapy, education or related human service field; or in any other field with two years of supervised clinical experience in a mental health setting required.</li><li>
Clinical Licensure is required (LSW, LPC, LMFT, etc.)</li></ul><br>
<p></p>
<p><b>
Special Knowledge and Qualifications:</b></p>
<ul><li>
2 years of clinical administrative capacity.</li><li>
Willingness to work cooperatively with others in pursuit of organizational goals and objectives.</li><li>
Clinical or a working with individuals and families living with mental health needs and/or substance use.</li><li>
Familiarity with care coordination and case management best practice philosophies.</li><li>
Excellent interpersonal, verbal, and written communication skills.</li><li>
Personal vehicle, valid Illinois driver&rsquo;s license, and insurable driving record is required.</li><li>
Able to work in a multidisciplinary setting.</li><li>
Is open and respectful of cultural and socioeconomic characteristics of clients and is willing and competent to work with a diverse client population.</li><li>
Effective verbal and written communication skills.</li><li>
Ability to work both independently and a part of a high functioning team.</li><li>
Demonstrates sensitivity to special populations and ability to interface with the community.</li></ul><p>
At UCAN, we prioritize the health and well-being of our team, as it is essential to our mission of serving the community. Our competitive benefits package is designed to help you and your family thrive. Below, you'll find a comprehensive list of the benefits we offer.</p><br>
<p></p>
<p><b>
Benefits You Can Choose From:</b></p>
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Voluntary Life Insurance</li><li>
Voluntary Short-Term Disability</li><li>
Voluntary Critical Illness Insurance</li><li>
Voluntary Accident Coverage</li><li>
Flexible Spending Accounts (FSA)</li><li>
Health Savings Accounts (HSA)</li><li>
Retirement Plan (401k)</li><li>
Tuition Reimbursement</li></ul><p><br>
<b>
Benefits Provided at No Cost to You:</b></p>
<ul><li>
Group Life and AD&amp;D Insurance</li><li>
Group Long-Term Disability</li><li>
Employee Assistance Program (EAP)</li></ul><br>
<p></p>
<p>
UCAN Chicago is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</p></div>

Pathways to Success Program Manager

Illinois Attorney General

<div><div><div><div><div><b>Salary</b><div>
</div></div></div><div><div>$51,960.00 - $67,176.00 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>Chicago, IL</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Full-Time</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>25-51</div>
</div></div></div><div><div><div><div><b>Administration</b></div>
</div><div><div>Deputy Chief - Administration</div>
</div></div><div><div><div><b>Bureau</b></div>
</div><div><div>Crim Pros/Trials Asst.</div>
</div></div></div><div><div><div><div><b>Opening Date</b></div>
</div><div><div>12/30/2025</div></div></div></div></div>
<br><div><div><div><div><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Summary of Duties and Responsibilities</b></h2></div>
<p></p><div><div>Assists a manager in maintaining schedules and appointments; prepares legal memorandums, briefs, pleadings, etc.; maintains bureau records and statistics; organizes and prepares administrative requests for telecommunications, MIS equipment, supplies, etc.; and assists manager in administrative duties. Organizes work by screening mail, maintains calendars of events; and filing information. Arranges meetings, conference locations, and travel arrangements; responds to routing requests according to established procedures. Produces information by typing, transcribing, formatting, and editing documents; gathering, sorting, compiling information for bureau reports. Answers telephones and responds to caller inquiries; screens and summarizes inquiries which need manager response; greets and directs visitors; proofreads and checks accuracy of information; and requests additional reports or data from internal or external sources. Contributes to the team effort by accomplishing related results in a cooperative and collaborative manner.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><div>Requires knowledge, skill and mental development equivalent to the completion of high school and 4 years of progressively responsible clerical experience in a legal setting. Requires a thorough knowledge of Business English, legal terminology, format and legal filing requirements. Attendance is an essential function of this position. Ability to maintain satisfactory working relationships with other employees and the general public required.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<div><p>Position requires in office attendance.</p></div>
</div></div></div><div><div><div><div><b>Employer</b></div>
<div>Illinois Attorney General (IL)</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>500 S. 2nd St.<br>
<br>
Springfield, Illinois, 62701
</p></div></div></div><div><div><div><b>Phone</b></div>
<div>217-524-9075
<br>
312-814-5698
</div></div></div><div><div><div><b>Website</b></div>
<div>https://www.illinoisattorneygeneral.gov/Careers/</div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>
<br><div></div><div><div><div><p>We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.<br>
<br>
Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis.</p><p>As an employee of the Illinois Attorney General's Office, you'll have access to many great benefits. Join the legal team responsible for protecting the public interest of the state and the people of Illinois!</p><ul> <li>Health and Dental insurance along with free Vision insurance* </li><li>Pension Benefits through the State Employees'; Retirement System </li><li>Deferred Compensation: supplemental retirement savings program-457k </li><li>Commuter Savings Program: pre-tax transportation program </li><li>Flexible Spending: Medical and Dependent pre-tax savings program </li><li>Life insurance benefit: free with option to purchase additional (up to 8 x your annual salary) at low cost. Spouse and child life insurance available </li><li>Disability coverage </li><li>Employee Assistance Program through ComPsych </li><li>Holidays: 13 1/2 paid </li><li>Vacation days: minimum of 12 days, maximum of 27 days, prorated </li><li>Personal days: 4 annually </li><li>Floating Holiday: 1 annually </li><li>Sick days: 1 per month </li><li>For attorneys, office provided Continuing Legal Education </li><li>Semi-monthly payroll</li></ul><ul><li>Health and Dental cost ranges: for single: $120.00 - $321.00 monthly; for family: $293.00 - $68.50 monthly</li></ul><p>For more information on benefits: visit cms.illinois.gov/benefits/stateemployee.html</p></div></div></div><p></p>

Administrative Secretary 25-51

Equity Residential

<div><p>At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.
</p><p><b>How We Deliver a Winning Performance:
</b></p><ul><li>Question Authority
</li><li>Walk the Talk
</li><li>Share Knowledge
</li><li>Listen, not just Hear
</li><li>See the Glass Half Full
</li><li>Take Educated Risks
</li><li>Enjoy the Ride
</li><li>Share the Spotlight
</li><li>Do the Right Thing
</li><li>Test Your Limits
</li></ul><p><b>We Care About Your Total Wellbeing:
</b></p><ul><li>Physical Wellbeing: Medical, dental, and vision care
</li><li>Social Wellbeing: 10 paid holidays, annual vacation time, paid sick leave, new parent benefits
</li><li>Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
</li><li>Community Wellbeing: Paid Community Service Hours
</li><li>Career Wellbeing: Leadership Development
</li><li>Learn more about our Total Wellbeing program here.
</li></ul><p><b>What You&rsquo;ll Be Doing:
</b></p><p>The Employee Relations (ER) Manager centralizes Equity Residential's approach to ER, ensuring consistency and rigor in managing workplace issues. This role leads complex investigations into misconduct and policy violations, manages case data, and provides technical guidance on investigation procedures and policy governance. The ER Manager partners with HR Business Partners to implement proactive interventions aimed at mitigating and preventing workplace issues.
</p><p><b>ESSENTIAL FUNCTIONS </b>:
</p><p><b>Employee Relations Case Management &amp; Investigations
</b></p><ul><li>Serves as the primary point of contact for employee relations issues and manages the case life cycle from intake to resolution.
</li></ul><ul><li>Conducts impartial, thorough, and timely investigations into complaints (e.g., harassment, discrimination, misconduct, policy violations), maintaining accurate and confidential documentation and partners with Legal on high-risk or escalated matters.
</li></ul><ul><li>Maintains investigation standards, tools, and templates for rigor and consistency.
</li></ul><ul><li>Coaches and advises managers on performance documentation, accountability, difficult conversations, and recommendations for corrective actions or termination.
</li></ul><ul><li>Ensures a consistent and proactively communicated employee experience throughout the investigation process.
</li></ul><p><b>People Insights &amp; Trend Analysis
</b></p><ul><li>Leverages employee relations data and analytics to identify trends and emerging risks, reporting findings and recommendations to HR leadership and providing insights to HR Business Partners for proactive intervention, workforce planning, and manager development.
</li></ul><ul><li>Ensures consistent and thorough tracking and documentation of all employee relations issues in the case management database.
</li></ul><ul><li>Provides an ER perspective during organizational changes and transitions.
</li></ul><p><b>Compliance and Risk Mitigation
</b></p><ul><li>Serves as a key advisor to HR leadership on employee relations matters, organizational dynamics, risk mitigation, and policy interpretation; this includes advising leaders on complex scenarios like policy/misconduct violations and owning the maintenance and modernization of ER-related policies and investigation standards.
</li></ul><ul><li>Stays informed about industry trends, emerging threats, and all applicable local, state, and federal laws regarding employee issues and investigative best practices to inform and adapt ER strategies.
</li></ul><ul><li>Ensures compliance with all applicable local, state, and federal employment laws and regulations, including Equal Employment Opportunity (EEO) requirements, and oversees the interactive process related to ADA and other reasonable accommodation obligations.
</li></ul><p><i>The Company may revise this job description from time to time as business needs require. It is not intended to be an exhaustive listing of all the functions of the job, nor limit the Company&rsquo;s right to assign other functions to an employee in this position. This job description does not constitute a written or implied contract of employment.
</i></p><p><b>JOB QUALIFICATION REQUIREMENTS:
</b></p><ul><li>Bachelor&rsquo;s degree in Human Resources, Business, or a related field.
</li></ul><ul><li>Paralegal certificate or equivalent paralegal experience strongly preferred.
</li></ul><ul><li>7-10 years of progressive HR experience, specifically including employee relations and investigations.
</li></ul><ul><li>Strong working knowledge of employment laws (federal, state, local).
</li></ul><ul><li>Exceptional documentation and rigorous fact-finding skills.
</li></ul><ul><li>Strong interpersonal, coaching, and conflict-resolution skills.
</li></ul><ul><li>Ability to synthesize complex data and identify trends for proactive intervention.
</li></ul><ul><li>HR certification (PHR, SPHR) preferred.
</li></ul><p><b>Machines, Tools and Equipment, Software </b>: Computer w/Internet and email capabilities, telephone, photocopier. Google Suite, Oracle Fusion and ER case management software.<br>
</p><p></p><p><b>SALARY: $107,383 to $131,245 </b><i>per year; in addition to base salary, a discretionary annual % bonus is provided.
</i></p><p><i>The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
</i></p><p><b>PHYSICAL AND VISUAL ACTIVITIES:
</b></p><p>Ability to hear and speak well enough to converse verbally over the phone, in virtual meetings and in-person (expressing or exchanging ideas by means of the spoken or written word). Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and easily. Able to see well enough to use the computer effectively and read written communications. May be required to climb stairs depending on the property structure.
</p><p>The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. &ldquo;Commonly associated&rdquo; is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job.
</p><p><b>WORKING ENVIRONMENT: </b>Office environment with hybrid work schedule, in office 4 days per week and1 day work from home. Up to 10% travel may be required.</p></div>

Employee Relations Manager

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