care manager

Sunrise Senior Living

<div>:
<p><b>
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.</b></p><div></div><p><b><br>
Sunrise Senior Living was again certified as a Great Place to Work&reg; by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.</b></p>
COMMUNITY NAME: Sunrise of Lafayette Hill Job ID: 2025-236728 JOB OVERVIEW: The Care Manager/&ldquo;Designated Care Manager&rdquo; is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident&rsquo;s Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/&ldquo;Designated Care Manager&rdquo; is responsible for demonstrating the Mission for Sunrise Senior Living, &ldquo;to champion quality of life for all seniors&rdquo; in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES &amp; QUALIFICATIONS:<div></div><h2 class="jobSectionHeader"><b><br>
Essential Duties</b></h2><p>
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:</p><h3 class="jobSectionHeader"><b>
Resident Care</b></h3><ul><li>
Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents.</li><li>
Participate in the development of the ISPs and monthly updates.</li><li>
Review designated assignments.</li><li>
Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift.</li><li>
Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities.</li><li>
Attend daily Cross Over meetings by the lead care manager.</li><li>
Notify supervisor and resident care director if a resident has increased care needs.</li><li>
Inform supervisor of any resident changes in condition.</li><li>
Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells.</li><li>
Greet guests, family members, residents, and team members.</li><li>
Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner.</li><li>
Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures.</li><li>
Communicate with families and is a resource as needed.</li><li>
Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service.</li><li>
Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP.</li><li>
Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.</li><li>
Strive to understand and respond to each resident with empathy, always remaining mindful of the resident&rsquo;s unique communication patterns or history and basic human needs.</li><li>
Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment.</li><li>
Ensure the established safety regulations are always followed.</li><li>
Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health.</li><li>
Host and engage in activities with the residents daily.</li></ul><h3 class="jobSectionHeader"><b>
Risk Management and General Safety</b></h3><ul><li>
Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.</li><li>
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.</li><li>
Report all accidents/incidents immediately.</li><li>
Reports all unsafe and hazardous conditions/equipment immediately.</li><li>
Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes.</li><li>
Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.</li><li>
Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately.</li><li>
Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels.</li></ul><h3 class="jobSectionHeader"><b>
Housekeeping and Laundry Services</b></h3><ul><li>
Maintain and clean resident&rsquo;s room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed.</li><li>
Wash resident&rsquo;s laundry as noted in the ISP and as needed.</li><li>
Wash and fold dining room linens and napkins.</li><li>
Complete assigned housekeeping tasks.</li><li>
Maintain common areas in a clean and tidy manner at all times.</li></ul><h3 class="jobSectionHeader"><b>
Dining Service</b></h3><ul><li>
Serve meals in the dining room and work in the dining room as assigned.</li><li>
Promote and ensure a pleasant dining experience during all meals.</li><li>
Assist with dining room set up and clean up as assigned.</li><li>
Participate in pre-meal meetings.</li><li>
Follow residents&rsquo; diets as indicated on ISP and Confidential Diet Board/Chart.</li><li>
Observe, note, and document in daily log any resident changes in dining habits.</li><li>
Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.</li><li>
Provide room service delivery as needed.</li><li>
Practice safe food handling in compliance with universal care precautions at all times.</li></ul><h3 class="jobSectionHeader"><b>
Specific Responsibilities for the Reminiscence Neighborhood Care Manager</b></h3><ul><li>
IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile.</li><li>
IEA residents to attend the afternoon social.</li><li>
Incorporate the concept of &lsquo;Creating Pleasant Days&rsquo; into the resident&rsquo;s daily routine.</li><li>
Integrate the individual resident&rsquo;s life skills into their daily routine.</li><li>
Blend a variety of multi-sensory experiences into the resident&rsquo;s day.</li><li>
Participate in monthly letters home and letter writing with the residents and their families.</li></ul><h3 class="jobSectionHeader"><b>
Training and Contributing to Team Success</b></h3><ul><li>
Participate as a member of a team and commits to working toward team goals.</li><li>
Demonstrate in daily interactions with others, our Team Member Credo.</li><li>
Commit to serving our residents and guests through our Principles of Service.</li><li>
Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.</li><li>
Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.</li><li>
Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules.</li><li>
Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures.</li><li>
Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.</li><li>
Perform other duties as assigned.</li></ul><div></div><h2 class="jobSectionHeader"><b><br>
Core Competencies</b></h2><ul><li>
Ability to react and remain calm in difficult situations</li><li>
Ability to handle multiple priorities</li><li>
Possess written and verbal skills for effective communication and a level of understanding</li><li>
Competent in organizational and time management skills</li><li>
Demonstrates good judgment, problem solving and decision-making skills</li></ul><div></div><h2 class="jobSectionHeader"><b><br>
Experience and Qualifications</b></h2><ul><li>
High School diploma/GED accepted and may be required per state/provincial regulations.</li><li>
CPR Certificate and First Aid as required by state/provincial regulations</li><li>
Must be at least 18 years of age</li><li>
Previous experience working with seniors preferred</li><li>
Desire to serve and care for seniors</li><li>
Ability to make choices and decisions and act in the resident&rsquo;s best interest</li><li>
As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance</li></ul>
ABOUT SUNRISE:
<p>
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals &ndash; at work and in your life.</p><p></p><p><br>
We also offer benefits and other compensation that include:</p><ul><li>
Medical, Dental, Vision, Life, and Disability Plans</li><li>
Retirement Savings Plans</li><li>
Employee Assistant Program / Discount Program</li><li>
Paid time off (PTO), sick time, and holiday pay</li><li>
myFlexPay offered to get paid within hours of a shift</li><li>
Tuition Reimbursement</li><li>
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee&rsquo;s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.</li><li>
Some benefits have eligibility requirements</li></ul><p><b><i>
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work&reg;</i></b></p>
PRE-EMPLOYMENT REQUIREMENTS:
<div>
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.</div>
COMPENSATION DISCLAIMER:
<div>
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).</div></div>

Care Manager

<div>:
<p><b>
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.</b></p><div></div><p><b><br>
Sunrise Senior Living was again certified as a Great Place to Work&reg; by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.</b></p>
COMMUNITY NAME: Sunrise of Bethesda Job ID: 2025-236753 JOB OVERVIEW: The Care Manager/&ldquo;Designated Care Manager&rdquo; is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident&rsquo;s Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/&ldquo;Designated Care Manager&rdquo; is responsible for demonstrating the Mission for Sunrise Senior Living, &ldquo;to champion quality of life for all seniors&rdquo; in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES &amp; QUALIFICATIONS:
<div><b>
PART-TIME</b></div><div></div><h2 class="jobSectionHeader"><b><br>
Essential Duties</b></h2><p>
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:</p><h3 class="jobSectionHeader"><b>
Resident Care</b></h3><ul><li>
Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents.</li><li>
Participate in the development of the ISPs and monthly updates.</li><li>
Review designated assignments.</li><li>
Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift.</li><li>
Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities.</li><li>
Attend daily Cross Over meetings by the lead care manager.</li><li>
Notify supervisor and resident care director if a resident has increased care needs.</li><li>
Inform supervisor of any resident changes in condition.</li><li>
Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells.</li><li>
Greet guests, family members, residents, and team members.</li><li>
Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner.</li><li>
Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures.</li><li>
Communicate with families and is a resource as needed.</li><li>
Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service.</li><li>
Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP.</li><li>
Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.</li><li>
Strive to understand and respond to each resident with empathy, always remaining mindful of the resident&rsquo;s unique communication patterns or history and basic human needs.</li><li>
Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment.</li><li>
Ensure the established safety regulations are always followed.</li><li>
Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health.</li><li>
Host and engage in activities with the residents daily.</li></ul><h3 class="jobSectionHeader"><b>
Risk Management and General Safety</b></h3><ul><li>
Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.</li><li>
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.</li><li>
Report all accidents/incidents immediately.</li><li>
Reports all unsafe and hazardous conditions/equipment immediately.</li><li>
Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes.</li><li>
Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.</li><li>
Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately.</li><li>
Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels.</li></ul><h3 class="jobSectionHeader"><b>
Housekeeping and Laundry Services</b></h3><ul><li>
Maintain and clean resident&rsquo;s room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed.</li><li>
Wash resident&rsquo;s laundry as noted in the ISP and as needed.</li><li>
Wash and fold dining room linens and napkins.</li><li>
Complete assigned housekeeping tasks.</li><li>
Maintain common areas in a clean and tidy manner at all times.</li></ul><h3 class="jobSectionHeader"><b>
Dining Service</b></h3><ul><li>
Serve meals in the dining room and work in the dining room as assigned.</li><li>
Promote and ensure a pleasant dining experience during all meals.</li><li>
Assist with dining room set up and clean up as assigned.</li><li>
Participate in pre-meal meetings.</li><li>
Follow residents&rsquo; diets as indicated on ISP and Confidential Diet Board/Chart.</li><li>
Observe, note, and document in daily log any resident changes in dining habits.</li><li>
Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.</li><li>
Provide room service delivery as needed.</li><li>
Practice safe food handling in compliance with universal care precautions at all times.</li></ul><h3 class="jobSectionHeader"><b>
Specific Responsibilities for the Reminiscence Neighborhood Care Manager</b></h3><ul><li>
IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile.</li><li>
IEA residents to attend the afternoon social.</li><li>
Incorporate the concept of &lsquo;Creating Pleasant Days&rsquo; into the resident&rsquo;s daily routine.</li><li>
Integrate the individual resident&rsquo;s life skills into their daily routine.</li><li>
Blend a variety of multi-sensory experiences into the resident&rsquo;s day.</li><li>
Participate in monthly letters home and letter writing with the residents and their families.</li></ul><h3 class="jobSectionHeader"><b>
Training and Contributing to Team Success</b></h3><ul><li>
Participate as a member of a team and commits to working toward team goals.</li><li>
Demonstrate in daily interactions with others, our Team Member Credo.</li><li>
Commit to serving our residents and guests through our Principles of Service.</li><li>
Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.</li><li>
Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.</li><li>
Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules.</li><li>
Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures.</li><li>
Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.</li><li>
Perform other duties as assigned.</li></ul><div></div><h2 class="jobSectionHeader"><b><br>
Core Competencies</b></h2><ul><li>
Ability to react and remain calm in difficult situations</li><li>
Ability to handle multiple priorities</li><li>
Possess written and verbal skills for effective communication and a level of understanding</li><li>
Competent in organizational and time management skills</li><li>
Demonstrates good judgment, problem solving and decision-making skills</li></ul><div></div><h2 class="jobSectionHeader"><b><br>
Experience and Qualifications</b></h2><ul><li>
High School diploma/GED accepted and may be required per state/provincial regulations.</li><li>
CPR Certificate and First Aid as required by state/provincial regulations</li><li>
Must be at least 18 years of age</li><li>
Previous experience working with seniors preferred</li><li>
Desire to serve and care for seniors</li><li>
Ability to make choices and decisions and act in the resident&rsquo;s best interest</li><li>
As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance</li></ul>
ABOUT SUNRISE:
<p>
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals &ndash; at work and in your life.</p><p></p><p><br>
We also offer benefits and other compensation that include:</p><ul><li>
Medical, Dental, Vision, Life, and Disability Plans</li><li>
Retirement Savings Plans</li><li>
Employee Assistant Program / Discount Program</li><li>
Paid time off (PTO), sick time, and holiday pay</li><li>
myFlexPay offered to get paid within hours of a shift</li><li>
Tuition Reimbursement</li><li>
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee&rsquo;s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.</li><li>
Some benefits have eligibility requirements</li></ul><p><b><i>
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work&reg;</i></b></p>
PRE-EMPLOYMENT REQUIREMENTS:
<div>
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.</div>
COMPENSATION DISCLAIMER:
<div>
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).</div></div>

<div>:
<p><b>
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.</b></p><div></div><p><b><br>
Sunrise Senior Living was again certified as a Great Place to Work&reg; by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.</b></p>
Job ID: 2025-236748 JOB OVERVIEW: The Care Manager/&ldquo;Designated Care Manager&rdquo; is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident&rsquo;s Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/&ldquo;Designated Care Manager&rdquo; is responsible for demonstrating the Mission for Sunrise Senior Living, &ldquo;to champion quality of life for all seniors&rdquo; in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES &amp; QUALIFICATIONS: Job Description
<br>
<h2 class="jobSectionHeader"><b>Essential Duties</b></h2>
<p>
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:</p>
<h3 class="jobSectionHeader"><b>Resident Care</b></h3>
<ul><li>Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents.</li>
<li>Participate in the development of the ISPs and monthly updates.</li>
<li>Review designated assignments.</li>
<li>Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift.</li>
<li>Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities.</li>
<li>Attend daily Cross Over meetings by the lead care manager.</li>
<li>Notify supervisor and resident care director if a resident has increased care needs.</li>
<li>Inform supervisor of any resident changes in condition.</li>
<li>Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells.</li>
<li>Greet guests, family members, residents, and team members.</li>
<li>Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner.</li>
<li>Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures.</li>
<li>Communicate with families and is a resource as needed.</li>
<li>Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service.</li>
<li>Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP.</li>
<li>Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.</li>
<li>Strive to understand and respond to each resident with empathy, always remaining mindful of the resident&rsquo;s unique communication patterns or history and basic human needs.</li>
<li>Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment.</li>
<li>Ensure the established safety regulations are always followed.</li>
<li>Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health.</li>
<li>Host and engage in activities with the residents daily.</li>
</ul><h3 class="jobSectionHeader"><b>Risk Management and General Safety</b></h3>
<ul><li>Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.</li>
<li>Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.</li>
<li>Report all accidents/incidents immediately.</li>
<li>Reports all unsafe and hazardous conditions/equipment immediately.</li>
<li>Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes.</li>
<li>Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.</li>
<li>Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately.</li>
<li>Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels.</li>
</ul><h3 class="jobSectionHeader"><b>Housekeeping and Laundry Services</b></h3>
<ul><li>Maintain and clean resident&rsquo;s room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed.</li>
<li>Wash resident&rsquo;s laundry as noted in the ISP and as needed.</li>
<li>Wash and fold dining room linens and napkins.</li>
<li>Complete assigned housekeeping tasks.</li>
<li>Maintain common areas in a clean and tidy manner at all times.</li>
</ul><h3 class="jobSectionHeader"><b>Dining Service</b></h3>
<ul><li>Serve meals in the dining room and work in the dining room as assigned.</li>
<li>Promote and ensure a pleasant dining experience during all meals.</li>
<li>Assist with dining room set up and clean up as assigned.</li>
<li>Participate in pre-meal meetings.</li>
<li>Follow residents&rsquo; diets as indicated on ISP and Confidential Diet Board/Chart.</li>
<li>Observe, note, and document in daily log any resident changes in dining habits.</li>
<li>Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.</li>
<li>Provide room service delivery as needed.</li>
<li>Practice safe food handling in compliance with universal care precautions at all times.</li>
</ul><h3 class="jobSectionHeader"><b>Specific Responsibilities for the Reminiscence Neighborhood Care Manager</b></h3>
<ul><li>IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile.</li>
<li>IEA residents to attend the afternoon social.</li>
<li>Incorporate the concept of &lsquo;Creating Pleasant Days&rsquo; into the resident&rsquo;s daily routine.</li>
<li>Integrate the individual resident&rsquo;s life skills into their daily routine.</li>
<li>Blend a variety of multi-sensory experiences into the resident&rsquo;s day.</li>
<li>Participate in monthly letters home and letter writing with the residents and their families.</li>
</ul><h3 class="jobSectionHeader"><b>Training and Contributing to Team Success</b></h3>
<ul><li>Participate as a member of a team and commits to working toward team goals.</li>
<li>Demonstrate in daily interactions with others, our Team Member Credo.</li>
<li>Commit to serving our residents and guests through our Principles of Service.</li>
<li>Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.</li>
<li>Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.</li>
<li>Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules.</li>
<li>Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures.</li>
<li>Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.</li>
<li>Perform other duties as assigned.</li></ul><br>
<br>
<h2 class="jobSectionHeader"><b>Core Competencies</b></h2>
<ul><li>Ability to react and remain calm in difficult situations</li>
<li>Ability to handle multiple priorities</li>
<li>Possess written and verbal skills for effective communication and a level of understanding</li>
<li>Competent in organizational and time management skills</li>
<li>Demonstrates good judgment, problem solving and decision-making skills</li></ul><br>
<br>
<h2 class="jobSectionHeader"><b>Experience and Qualifications</b></h2>
<ul><li>High School diploma/GED accepted and may be required per state/provincial regulations.</li><li>
CPR Certificate and First Aid as required by state/provincial regulations</li>
<li>Must be at least 18 years of age</li>
<li>Previous experience working with seniors preferred</li>
<li>Desire to serve and care for seniors</li>
<li>Ability to make choices and decisions and act in the resident&rsquo;s best interest</li>
<li>As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance</li>
</ul>ABOUT SUNRISE:
<p>
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals &ndash; at work and in your life.</p><p></p><p><br>
We also offer benefits and other compensation that include:</p><ul><li>
Medical, Dental, Vision, Life, and Disability Plans</li><li>
Retirement Savings Plans</li><li>
Employee Assistant Program / Discount Program</li><li>
Paid time off (PTO), sick time, and holiday pay</li><li>
myFlexPay offered to get paid within hours of a shift</li><li>
Tuition Reimbursement</li><li>
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee&rsquo;s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.</li><li>
Some benefits have eligibility requirements</li></ul><p><b><i>
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work&reg;</i></b></p>
PRE-EMPLOYMENT REQUIREMENTS:
<div>
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.</div>
COMPENSATION DISCLAIMER:
<div>
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).</div></div>

<div>:
<p><b>
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.</b></p><div></div><p><b><br>
Sunrise Senior Living was again certified as a Great Place to Work&reg; by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.</b></p>
Job ID: 2025-236729 JOB OVERVIEW: The Care Manager/&ldquo;Designated Care Manager&rdquo; is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident&rsquo;s Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/&ldquo;Designated Care Manager&rdquo; is responsible for demonstrating the Mission for Sunrise Senior Living, &ldquo;to champion quality of life for all seniors&rdquo; in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES &amp; QUALIFICATIONS: Job Description
<br>
<h2 class="jobSectionHeader"><b>Essential Duties</b></h2>
<p>
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:</p>
<h3 class="jobSectionHeader"><b>Resident Care</b></h3>
<ul><li>Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents.</li>
<li>Participate in the development of the ISPs and monthly updates.</li>
<li>Review designated assignments.</li>
<li>Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift.</li>
<li>Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities.</li>
<li>Attend daily Cross Over meetings by the lead care manager.</li>
<li>Notify supervisor and resident care director if a resident has increased care needs.</li>
<li>Inform supervisor of any resident changes in condition.</li>
<li>Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells.</li>
<li>Greet guests, family members, residents, and team members.</li>
<li>Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner.</li>
<li>Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures.</li>
<li>Communicate with families and is a resource as needed.</li>
<li>Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service.</li>
<li>Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP.</li>
<li>Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.</li>
<li>Strive to understand and respond to each resident with empathy, always remaining mindful of the resident&rsquo;s unique communication patterns or history and basic human needs.</li>
<li>Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment.</li>
<li>Ensure the established safety regulations are always followed.</li>
<li>Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health.</li>
<li>Host and engage in activities with the residents daily.</li>
</ul><h3 class="jobSectionHeader"><b>Risk Management and General Safety</b></h3>
<ul><li>Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.</li>
<li>Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.</li>
<li>Report all accidents/incidents immediately.</li>
<li>Reports all unsafe and hazardous conditions/equipment immediately.</li>
<li>Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes.</li>
<li>Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.</li>
<li>Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately.</li>
<li>Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels.</li>
</ul><h3 class="jobSectionHeader"><b>Housekeeping and Laundry Services</b></h3>
<ul><li>Maintain and clean resident&rsquo;s room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed.</li>
<li>Wash resident&rsquo;s laundry as noted in the ISP and as needed.</li>
<li>Wash and fold dining room linens and napkins.</li>
<li>Complete assigned housekeeping tasks.</li>
<li>Maintain common areas in a clean and tidy manner at all times.</li>
</ul><h3 class="jobSectionHeader"><b>Dining Service</b></h3>
<ul><li>Serve meals in the dining room and work in the dining room as assigned.</li>
<li>Promote and ensure a pleasant dining experience during all meals.</li>
<li>Assist with dining room set up and clean up as assigned.</li>
<li>Participate in pre-meal meetings.</li>
<li>Follow residents&rsquo; diets as indicated on ISP and Confidential Diet Board/Chart.</li>
<li>Observe, note, and document in daily log any resident changes in dining habits.</li>
<li>Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.</li>
<li>Provide room service delivery as needed.</li>
<li>Practice safe food handling in compliance with universal care precautions at all times.</li>
</ul><h3 class="jobSectionHeader"><b>Specific Responsibilities for the Reminiscence Neighborhood Care Manager</b></h3>
<ul><li>IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile.</li>
<li>IEA residents to attend the afternoon social.</li>
<li>Incorporate the concept of &lsquo;Creating Pleasant Days&rsquo; into the resident&rsquo;s daily routine.</li>
<li>Integrate the individual resident&rsquo;s life skills into their daily routine.</li>
<li>Blend a variety of multi-sensory experiences into the resident&rsquo;s day.</li>
<li>Participate in monthly letters home and letter writing with the residents and their families.</li>
</ul><h3 class="jobSectionHeader"><b>Training and Contributing to Team Success</b></h3>
<ul><li>Participate as a member of a team and commits to working toward team goals.</li>
<li>Demonstrate in daily interactions with others, our Team Member Credo.</li>
<li>Commit to serving our residents and guests through our Principles of Service.</li>
<li>Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.</li>
<li>Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.</li>
<li>Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules.</li>
<li>Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures.</li>
<li>Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.</li>
<li>Perform other duties as assigned.</li></ul><br>
<br>
<h2 class="jobSectionHeader"><b>Core Competencies</b></h2>
<ul><li>Ability to react and remain calm in difficult situations</li>
<li>Ability to handle multiple priorities</li>
<li>Possess written and verbal skills for effective communication and a level of understanding</li>
<li>Competent in organizational and time management skills</li>
<li>Demonstrates good judgment, problem solving and decision-making skills</li></ul><br>
<br>
<h2 class="jobSectionHeader"><b>Experience and Qualifications</b></h2>
<ul><li>High School diploma/GED accepted and may be required per state/provincial regulations.</li><li>
CPR Certificate and First Aid as required by state/provincial regulations</li>
<li>Must be at least 18 years of age</li>
<li>Previous experience working with seniors preferred</li>
<li>Desire to serve and care for seniors</li>
<li>Ability to make choices and decisions and act in the resident&rsquo;s best interest</li>
<li>As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance</li>
</ul>ABOUT SUNRISE:
<p>
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals &ndash; at work and in your life.</p><p></p><p><br>
We also offer benefits and other compensation that include:</p><ul><li>
Medical, Dental, Vision, Life, and Disability Plans</li><li>
Retirement Savings Plans</li><li>
Employee Assistant Program / Discount Program</li><li>
Paid time off (PTO), sick time, and holiday pay</li><li>
myFlexPay offered to get paid within hours of a shift</li><li>
Tuition Reimbursement</li><li>
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee&rsquo;s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.</li><li>
Some benefits have eligibility requirements</li></ul><p><b><i>
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work&reg;</i></b></p>
PRE-EMPLOYMENT REQUIREMENTS:
<div>
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.</div>
COMPENSATION DISCLAIMER:
<div>
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).</div></div>

Piedmont Healthcare

<div>Overview: The Care Manager is responsible for care coordination, progression of care, and proactive discharge planning and is accountable for expediting the timely and safe discharge for all patients in their case load. Responsibilities: The Care Manager is responsible for care coordination, progression of care, and proactive discharge planning and is accountable for expediting the timely and safe discharge for all patients in their case load. Qualifications: <b>Education</b><ul><li>
Graduate of Nursing Program Required
</li><li>Master&rsquo;s degree Master&rsquo;s degree Preferred
</li></ul><b>Work Experience</b><ul><li>
2 years of experience in an acute or post-acute setting Required
</li><li>Experience using InterQual or Milliman Preferred
</li></ul><b>Licenses and Certifications</b><ul><li>
Current unrestricted registered nurse (RN) license, or eligible for licensure, in the state of Georgia Required
</li></ul><b>Additional Licenses and Certifications</b><ul><li>
Certification in Case or Care Management Preferred
</li></ul>Business Unit : Company Name: Piedmont Cartersville</div>

Care Manager, Days

Providence Swedish

<div><p><b>Description</b></p>
<p>The Inpatient Registered Nurse (RN) Care Manager provides professional, comprehensive, patient centric care management services for at risk patients in an acute care environment. Accountabilities include assessment and planning, coordination of care, resource utilization management and/ or review, discharge planning, documentation of interventions, regulatory compliance and patient advocacy. The goal of the Inpatient Care Management RN is to ensure the use of appropriate healthcare resources throughout the continuum, so that the care provided is the right care, at the right time, in the right setting.</p>
<p>Providence caregivers are not simply valued &ndash; they&rsquo;re invaluable. Join our team at Providence St. Peter Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.</p>
<p><b>Required Qualifications:</b></p>
<ul><li>Associate's Degree Nursing degree/diploma upon hire</li>
<li>Upon hire: Washington Registered Nurse License</li>
<li>2 years Acute care experience in a Medical Surgical or Inpatient setting</li>
<li>IRR or annual competency testing in Utilization Review</li>
</ul><p><b>Preferred Qualifications:</b></p>
<ul><li>Bachelor's Degree Nursing or higher within 3 years of hire</li>
<li>National Certification in area of specialty.</li>
<li>1 year experience in care management or utilization review in any setting or successful completion of TIPS program or Case Management Orientation Program</li>
</ul><p><b>Why Join Providence?</b></p>
<p>Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.</p>
<p><b>About Providence</b></p>
<p>At Providence, our strength lies in Our Promise of &ldquo;Know me, care for me, ease my way.&rdquo; Working at our family of organizations means that regardless of your role, we&rsquo;ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.</p>
<p>Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.</p>
<p>Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.</p>
<p>Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</p>
<p><b>Requsition ID:</b> 408131
</p><p><b>Company:</b> Providence Jobs
</p><p><b>Job Category:</b> Care Management
</p><p><b>Job Function:</b> Clinical Care
</p><p><b>Job Schedule:</b> Part time
</p><p><b>Job Shift:</b> Multiple shifts available
</p><p><b>Career Track:</b> Nursing
</p><p><b>Department:</b> 3030 CASE MGMT WA SPH
</p><p><b>Address:</b> WA Olympia 413 Lilly Rd NE
</p><p><b>Work Location:</b> Providence St Peter Hospital-Olympia
</p><p><b>Workplace Type:</b> On-site
</p><p><b>Pay Range:</b> $46.30 - $91.32
</p><p>The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.</p></div><p></p>

RN - Care Manager

Sscegypt

<p>Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.</p><p><strong>KEY RESPONSIBILITIES</strong></p><p><strong>Key Accountabilities</strong></p><p><strong>1. Client Interaction Management</strong></p><ul><li>Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.</li><li>Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.</li><li>Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.</li></ul><p><strong>2. Client Accounts Management Responsibilities</strong></p><ul><li>Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.</li><li>Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.</li><li>Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.</li><li>Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.</li><li>Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.</li></ul><p><strong>3. Due Diligence and Compliance</strong></p><ul><li>Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.</li><li>Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.</li><li>Ensure compliance with regulatory requirements and internal standards in all client interactions.</li><li>Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.</li></ul><p><strong>4. Process Improvement</strong></p><ul><li>Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.</li><li>Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.</li></ul><p><strong>5. Information Security Obligations</strong></p><ul><li>Comply with the corporate information security policies & procedures relevant to the role.</li><li>Preserve the:</li></ul><p>o Confidentiality of information by promising that data should only be accessed by authorized people.</p><p>o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.</p><p>o Availability of information, by ensuring that users under their control have access to information and associated assets when required.</p><ul><li>Protect organizational assets (information, software, hardware) against compromise.</li><li>Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.</li></ul><p><strong>JOB SPECIFICATION</strong></p><p><strong>QUALIFICATION</strong></p><ul><li>Bachelor's degree in finance, Business Administration, Economics, or a related field.</li></ul><p><strong>CERTIFICATION</strong></p><ul><li>CME-1 Certification is required.</li></ul><p><strong>EXPERIENCE</strong></p><ul><li>Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.</li><li>Proven track record in managing complex client relationships and resolving issues effectively</li><li>In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.</li></ul><p><strong>COMPETENCIES</strong></p><ul><li>Exceptional Customer Service Skills</li><li>Strong Problem-Solving and Decision-Making Abilities.</li><li>Excellent Communication and Interpersonal Skills.</li><li>Attention to Detail and Quality Focus.</li><li>Ability to Multi-task in a Fast-Paced Environment.</li></ul><ul><li>Excellent command of Spoken and Written English Language.</li></ul><p><strong>INTERNAL & EXTERNAL COMMUNICATION</strong></p><ul><li>Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.</li></ul><p><strong>Important Note:</strong></p><ul><li>The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.</li><li>The KPIs will be followed post acceptance.</li></ul>

Clients Care Manager

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Clients Care Manager