care support representative

CommonSpirit Health

<div><b>Job Summary and Responsibilities</b><div><br>
As our Nursing Support Representative, you will be the primary non-clinical point of contact, dedicated to assisting health care consumers, patients, survivors, families, caregivers, and physicians. Your main objective will be to connect them with essential resources and provide navigation support throughout the cancer continuum.<br>
<br>
Every day, you will identify the unique needs of individuals engaging with our Memorial Center for Cancer Support. You will proactively provide comprehensive information about our services and processes, ensuring a smooth and supportive experience for all.<br>
<br>
To be successful in this role, you will demonstrate exceptional communication and interpersonal skills, a strong ability to identify and address non-clinical needs, and a compassionate approach to guiding individuals through a complex healthcare journey.</div><ul><li>
Acts as a receptionist and communication liaison for the department.</li><li>
Answers the patient call system and directs the nursing team to assist.</li><li>
Transcribes physician orders.</li><li>
Orders labs, diets and tests.</li><li>
Collaborates with the nursing team to expedite the admission, transfer and discharge of the patients.</li><li>
Attends and participates in meetings. Prepares meeting agenda and supporting materials, records and distributes meeting minutes, follows up on item assignments and promotes communication to other stakeholders.</li></ul><div>
Shift: Days</div><div>
Schedule: Monday - Friday</div><div></div><div><b><br>
Student loan repayment program offered!</b></div><b><br>
Job Requirements</b><div><b><br>
Required</b></div><ul><li>
High School Diploma or GED</li><li>
Three years of secretarial experience or a combination of secretarial and clerical experience, with a minimum of two years secretarial experience.</li></ul><div><b>
Preferred</b></div><ul><li>
Healthcare experience</li><li>
Administrative Assistant experience</li></ul><b>
Where You'll Work</b><div><br>
At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person &ndash; body, mind, and spirit &ndash; in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the- art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose.</div><b><br>
Pay Range</b><br>
$18.96 - $26.78 /hour</div>

Nursing Support Rep

Steadfast Health

<div><p>Steadfast Health was founded to establish a new standard of substance use disorder (SUD) care. Recognizing that traditional treatment methods often fall short of reaching patients when they're most in need, Steadfast is relentlessly focused on making low-barrier, high quality care accessible to all. We know that the journey to recovery is unique for every individual, and our patient-centered approach ensures we meet patients where they are, providing evidence-based therapies with unwavering support in a compassionate environment that fosters healing and growth.
</p><p><b>Role</b></p>
<p>
At Steadfast Health, our Care Support Specialists are essential members of the care team, where your voice matters and your work makes a difference every day. We offer a predictable weekday schedule, no weekends or late nights, and an inclusive, supportive workplace where respect is the standard. You'll join team huddles, contribute to patient care planning, and receive paid training in trauma-informed care. With opportunities to cross-train and grow into leadership or other clinical roles, you can build a career here, not just a job. And because we value our frontline teams, we celebrate your contributions through ongoing recognition programs.</p>
<p><b>
Some of the Benefits:</b></p>
<ul>
<li>Comprehensive medical, dental, and vision insurance for you and your family.</li>
<li>401(k) match up to 5% to help you invest in your future.</li>
<li>100% employer-paid short-term and long-term disability insurance, plus employer-sponsored life insurance for added peace of mind.</li>
<li>Generous PTO, floating paid holidays, and paid volunteer days</li>
<li><b>Access to Earned Wages: </b>Access up to 50% of your earned wages before payday, giving you flexibility and financial peace of mind.</li>
<li><b>Re-Fuel Days:</b> Take four paid days each year to recharge &mdash; for mental health, rest, or continuing education.</li>
<li><b>Employee Assistance Program (EAP):</b> Free, confidential access to therapy sessions, legal guidance, financial resources, and health coaching.</li>
<li><b>Stable, Balanced Schedule:</b> Full-time weekday hours &mdash; no late nights, weekends, or unpredictable shifts &mdash; so you can focus on your patients and your life outside of work.</li>
<li><b>Team Connection:</b> Inclusion in daily huddles, care coordination, and a supportive interdisciplinary team that values your clinical voice and perspective.</li>
<li><b>Growth Opportunities:</b> Cross-training and advancement pathways to Senior CSS and other clinical roles, with an <b>annual CEU stipend</b>, and training in trauma-informed and addiction-focused care.</li>
<li><b>Supportive Culture:</b> A collaborative team that listens to and uplifts frontline voices, fostering belonging and trust in every interaction.</li>
</ul>
<p><b>Responsibilities</b></p>
<ul>
<li>Serve as the first point of contact for patients, offering professional, empathetic communication that fosters trust and comfort.</li>
<li>Provide administrative support to ensure the smooth operation of clinical services, including managing patient intake, scheduling, and data entry.</li>
<li>Address patient concerns and challenges with understanding and unconditional positive regard, supporting and empowering patients throughout their treatment journey.</li>
<li>Collect and accurately document patient details, medical history, and consent forms, ensuring accurate data entry into the Electronic Health Record (EHR) system.</li>
<li>Verify patient insurance coverage, assist with pre-authorizations, and ensure proper documentation for billing.</li>
<li>Ensure all patient records are complete, accurate, and up-to-date in the EHR system, including treatment plans and test results, while maintaining confidentiality.</li>
<li>Collaborate with clinical and administrative staff to ensure timely and efficient patient care, addressing needs and concerns as they arise.</li>
<li>Adhere strictly to HIPAA regulations, maintaining the confidentiality of all patient-related information.</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>High school diploma or equivalent.</li>
<li>Active Medical Assistant Certification</li>
<li>Administrative experience in a healthcare setting, ideally in behavioral health or SUD care.</li>
<li>Strong organizational skills and attention to detail, with experience in managing scheduling, data entry, and patient records.</li>
<li>Exceptional interpersonal and communication skills, with the ability to interact with patients in a compassionate, non-judgmental, and patient-centered manner.</li>
<li>Ability to manage sensitive or challenging situations with professionalism, patience, and empathy, ensuring all patients feel supported and valued.</li>
<li>Comfort with digital tools and systems, including medical office software and EHR platforms (e.g., Athenahealth), with the ability to quickly learn new technologies.</li>
<li>Experience with insurance verification and billing practices.</li>
<li>Passionate about Steadfast Health's mission to provide low-barrier, non-punitive, harm-reductionist SUD care.</li>
</ul>
<p></p><p>This is a full-time, W2 position offering an hourly rate of <b>$23-$28</b>, commensurate with experience.</p>
<p><b>
Schedule:</b> Monday through Friday, 8:30 a.m. to 5:00 p.m. EST, with one hour of breaks each day.</p>
<p></p>
<p> <b>Physical Requirements</b><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. <i>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></p>
<ul>
<li>Prolonged periods of sitting at a desk and working on a computer, including frequent data entry into the Electronic Health Record (EHR) system.</li>
<li>Must be able to lift up to 20 pounds occasionally (e.g., moving files, office supplies, or small medical equipment).</li>
<li>Manual dexterity and hand&ndash;eye coordination required for handling paperwork, operating office equipment, and performing basic medical assistant tasks.</li>
<li>Ability to hear and communicate clearly with patients and staff in a busy clinical environment, both in person and by phone.</li>
<li>Visual acuity required for reading medical records, completing data entry, and verifying patient information.</li>
<li>Ability to navigate and move within clinic spaces, including exam rooms, offices, and common areas.</li>
<li>Ability to respond promptly to emergency situations, which may require rapid mobility and physical intervention in support of patient safety.</li>
</ul>
<p><b>Investors &amp; Partners</b></p>
<p>
Steadfast Health is proudly funded by <b>Google Ventures (GV)</b> and launched out of <b>Triple Aim Partners</b>. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower healthcare costs for all). TAP emphasizes the importance of creating strong, front-line focused company cultures that enable high-quality patient care.</p></div><p></p>

Care Support Specialist (Medical Assistant)

United Urology Group

<div><p>Why Join Us?</p><p></p><p>
At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.</p><p></p><p><br>
We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b><br>
Job Description:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><p>
The <b>Clinical Patient Support </b><b>Representative</b> plays a vital role by combining the responsibilities of a Medical Assistant and Front Desk Receptionist. You will work collaboratively with clinical staff and administrative personnel to ensure the efficient and seamless operation of our clinical offices.</p></div><p></p><div><p><b><br>
Primary </b><b>D</b><b>uties &amp; </b><b>R</b><b>esponsibilities</b></p><p></p><ul><li><div><div><p>
Medical Assistant | Clinical Support</p></div><div><ul><li><p>
Assist healthcare providers with patient examinations and procedures.</p></li></ul></div><div><ul><li><p>
Prepares examination rooms, ensuring they are clean and well-organized.</p></li></ul></div><div><ul><li><p>
Record patient medical history and vital signs accurately.</p></li></ul></div><div><ul><li><p>
Administer medications and injections as directed by healthcare providers.</p></li></ul></div><div><ul><li><p>
Perform basic laboratory tests and collect specimens for analysis.</p></li></ul></div></div><div><div><ul><li><p>
Maintain infection control standards and ensure proper sterilization of equipment.</p></li></ul></div><p></p><div><p><br>
Front Desk Reception | Administrative</p></div><div><ul><li><p>
Greet patients and visitors in a warm and friendly manner, providing a positive and professional first impression of the clinic.</p></li></ul></div><div><ul><li><p>
Schedule appointments and assist with the scheduling of any additional testing directed by the physician.</p></li></ul></div><div><ul><li><p>
Answer incoming calls, address inquiries, and direct calls appropriately.</p></li></ul></div><div><ul><li><p>
Verify insurance coverage and assist patients with billing questions.</p></li></ul></div><div><ul><li><p>
Collect payments at time of check-in.</p></li></ul></div><div><ul><li><p>
Review patient demographics, ensuring all data has been recorded, verifying accuracy, and entering the information into Practice Management and EHR.</p></li></ul></div><div><ul><li><p>
Obtain and scan patients' driver's licenses and insurance card(s) into Ntierprise.</p></li></ul></div><div><ul><li><p>
Ensure all required referrals have been obtained, scanned into the EMR, and linked appropriately.</p></li></ul></div><div><ul><li><p>
Assist patients with registering in Phreesia.</p></li></ul></div></div></li></ul></div></div><p></p><div><div><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.</p></div><p></p><div><p><b><br>
Qualifications:</b></p></div><div><div><ul><li><p>
Minimum High School Diploma or GED required.</p></li></ul></div><div><ul><li><p>
Minimum of five (5) years front office and clinical experience, preferably in Urology.</p></li></ul></div><div><ul><li><p>
Proficient knowledge of Medical Terminology; ICD-10 and CPT-4 Codes.</p></li></ul></div></div></div><div><div><p><b>
Direct Reports:</b></p></div><div><ul><li><p>
N/A.</p></li></ul></div><p></p><div><p><b><br>
Travel:</b></p></div><div><ul><li><p>
As part of your position's requirements, you are expected to travel to other sites within a reasonable geographic region.</p></li></ul></div><p></p><div><p><b><br>
Knowledge, Competencies &amp; Skills:</b></p></div><div></div><div><div><ul><li><p>
Current knowledge of acceptable and appropriate clinical practice, quality assurance, and patient management and care.</p></li></ul></div><div><ul><li><p>
Demonstrated ability to work independently and as an effective healthcare team member.</p></li></ul></div><div><ul><li><p>
Proven organizational skills and ability to prioritize effectively.</p></li></ul></div><div><ul><li><p>
Excellent customer service skills.</p></li></ul></div><div><ul><li><p>
Strong written and verbal communication skills.</p></li></ul></div><div><ul><li><p>
Proficient computer software and database skills.</p></li></ul></div><div><ul><li><p>
Strong attention to detail.</p></li></ul></div><div><ul><li><p>
Ability to multi-task, effectively problem-solve and work in a fast-paced environment.</p></li></ul></div><div><ul><li><p>
Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.</p></li></ul></div><div><ul><li><p>
Proficient knowledge of medical terminology.</p></li></ul></div><div><ul><li><p>
Comfortable asking probing questions to patients.</p></li></ul></div><div><ul><li><p>
Must demonstrate a caring, compassionate, and patient attitude.</p></li></ul></div><div><ul><li><p>
Maintain &amp; adhere to HIPAA compliance/ regulations.</p></li></ul></div><div><ul><li><p>
Ability to type a minimum of 40 words per minute.</p></li></ul></div></div></div><p></p><div><p><b>
Travel:</b></p></div><div><ul><li><p>
Must have the ability &amp; willingness to travel to other sites as necessary within a geographic region.</p></li></ul></div><p><b>
Job Type:</b> Full-Time<br>
<br>
<b>Pay Range:</b> $22.00 - $26.00 per hour
<br>
<br>
Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.<br>
<br>
This position has no close date. Applications will be accepted until an offer has been extended and accepted.<br>
<br>
<b>Equal Opportunity Employer:</b> Our Practice is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.<br>
<br>
The successful candidate(s) for any UUG position will be subject to a pre-employment background check.</p></div>

Clinical Patient Support Representative

Humana

<div><h1 class="jobSectionHeader"><b>Become a part of our caring community</b><br>
</h1>
Humana Healthy Horizons in Virginia is looking for Care Coaches who will assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with resources appropriate for the care and wellbeing of members. Work assignments are often straightforward and of moderate complexity.<p></p><h2 class="jobSectionHeader"><b>
This role involves meeting members in the field at their home, Nursing Facility (NF) or location of the member's choice, spending quality time assessing their goals, needs and barriers and then connecting our members with quality services to promote their ultimate well-being and drive person centered health outcomes.</b></h2><p></p><ul><li>
Provides specialized support for Members receiving Long Term Services and Support (LTSS), with a focus on addressing health related social needs (HRSNs), providing psychosocial support, and ensuring LTSS meets the member's service needs.</li><li>
May support members residing in NFs by building relationships with facility staff, advocating for member care (including access to needed behavioral health services), and assessing the member's desire and ability to return to the community.</li><li>
Contacts members telephonically and face-to-face to establish goals and priorities, evaluate resources, develop plans of care, and identify LTSS providers and community partnerships to provide a combination of services and supports that best meet the needs and goals of member and caregiver through person centered thinking approaches.</li><li>
Develops and modifies Individual Service Plan and involve applicable members of the care team in care planning (Informal caregiver coach, PCP, etc.).</li><li>
Supports members through navigation of their LTSS and related environmental and social needs.</li><li>
Utilizes available information pertaining to member to prevent the need for administration of duplicative assessments.</li><li>
Focuses on supporting members and/or caregivers utilizing an interdisciplinary approach in accessing long term services and support, social, housing, educational and other services, regardless of funding sources to meet their needs.</li><li>
Makes recommendations for appropriate Home and Community-Based Services to enable member's independence in the community.</li><li>
Facilitates interactions with other payer sources, providers, and Interdisciplinary Care Teams.</li><li>
Educates members in maintaining Medicaid eligibility.</li><li>
Assists with entry of annual Level of Care assessment into state portal.</li></ul><h1 class="jobSectionHeader"><br>
<b>
Use your skills to make an impact</b><br>
<b>
</b></h1><p><b>Required Qualifications</b></p><ul><li><b>
Must reside in the Central region of Virginia or surrounding counties (Midlothian, Richmond or Glen Allen)</b></li><li>
Bachelor's degree in health or human services field <b>OR</b> an active LPN license in the Commonwealth of Virginia without disciplinary action.</li><li>
Two (2) years of prior experience in health care and/or case management.</li><li>
One (1) one year of experience working directly with individuals who meet the Cardinal Care Priority Population criteria <i>(adults, pediatrics populations at risk for chronic medical conditions &amp; high social needs)</i>.</li><li>
Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.</li><li>
Ability to use a variety of electronic information applications/software programs including electronic medical records.</li><li>
Exceptional oral and written communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.</li><li>
Proven ability of critical thinking, organization and problem- solving skills.</li><li>
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.</li><li>
Ability to travel to region-based facilities and homes for face-to-face assessments and interactions with members and/or families.</li><li>
This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Nursing home diversion or long-term care case management experience.</li><li>
Experience with Medicare &amp; Medicaid recipients.</li><li>
Experience with electronic case note documentation and documenting in multiple computer applications/systems.</li><li>
Experience working with complex health population.</li><li>
Experience with health promotion, coaching and wellness.</li><li>
Experience working with a Waiver Program.</li><li>
Knowledge of community health and social service agencies and additional community resources.</li><li>
Bilingual or Multilingual: English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other - Must be able to speak, read and write in both languages without limitations and assistance. <i>See &quot;Additional Information&quot; section for more information.
</i></li></ul><p></p><p><b>Additional Information</b></p><ul><li><b>
Workstyle:</b> Field - This is a field position where employees perform their core duties at non-company locations, such as providing services at business partner facilities or prospects' and members' homes.</li><li><b>
Travel:</b> 50 - 75% field interactions with members, and their families and providers. May need to attend onsite meetings occasionally in Humana Healthy Horizons office in Glen Allen, VA.</li><li><b>
Workdays and Hours:</b> Monday &ndash; Friday; 8:00am &ndash; 5:00pm Eastern Standard Time (EST).</li><li><b>
Language Assessment Statement: </b>Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.</li></ul><p></p><p><b>
WAH Internet Statement</b></p><p>
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:</p><ul><li>
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.</li><li>
Satellite, cellular and microwave connection can be used only if approved by leadership.</li><li>
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.</li><li>
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.</li></ul><p></p><p><b>
Interview Format</b></p><p>
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.</p><p></p>
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.<p></p><p><b>
Scheduled Weekly Hours</b></p><p></p>
40<p></p><p><b>
Pay Range</b></p>
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.<br>
<p></p>
$53,700 - $72,600 per year<p></p><p><b><br>
Description of Benefits</b></p>
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<p></p><h1 class="jobSectionHeader"><b><br>
About us</b><br>
</h1>
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.<p></p><p><br>
<br>
<b>Equal Opportunity Employer</b></p><p></p><p>
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</p></div>

Care Coach (Long-Term Services & Support)

Castlight

<div><p><b>Job Description Summary
</b></p><p>&lrm;
</p>Must be able to start on May 11, 2026, and be present for all training for the following six weeks. Training is fully paid and benefits start on day one. Only candidates available to work Monday through Sunday will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance.
<p>&lrm;
</p><p><b>How will you make an impact &amp; Requirements
</b></p><p>&lrm;
</p><div>Job Description
<br>
apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world&rsquo;s first comprehensive app for all health needs.
 <br>
<br>
Responsibilities:
<br>
Explanation of Benefits
<br>
Connecting members to designated benefit programs
<br>
Healthcare Service Pricing Estimates
<br>
Medical Billing disputes facilitation
<br>
Provider search
<br>
Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
<br>
Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, appointment scheduling, and more.
<br>
Take ownership of resolving customer service and healthcare navigation issues
<br>
Takes ownership of quality, efficiency, casing, productivity, and other standards of world-class service
<br>
Keep customer information confidential and in compliance with HIPAA regulations
<br>
Manages case backlog attentively and documents each interaction in Salesforce
<br>
Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
<br>
Willingness to work occasional overtime, although this is rare. The typical schedule is Monday through Friday in addition to 4-hour shifts on Saturday and Sunday. Shifts start as early as 5:45 AM MST and the last shift ends at 7 PM MST (Remote)
<br>
<br>
Qualifications:
<br>
Minimum 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
<br>
Medical office experience preferred but not required
<br>
Two years of proven customer service and/or patient care experience
<br>
Strong communication skills, both verbal and written
<br>
Tech savvy- the ability to use and navigate members with our mobile technology
<br>
Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
<br>
Positive, friendly, and professional demeanor with customers
<br>
Adept at juggling multiple tasks and customer support requests at the same time
<br>
Familiarity with Salesforce Service Cloud and Google Suite is a plus
<br>
Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
<br>
High school diploma required or equivalent
<br>
Spanish speaking and writing are a plus
<br>
<br>
At apree health our vision is to transform lives through better health. <i>The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.
</i><br>
What you&rsquo;ll love about working here:
<br>
<ul><li>Fun, friendly, and unique culture &ndash; Bring your whole self to work every day!
</li><li>Medical, dental &amp; vision insurance starts 1st day
</li><li>Paid time off &amp; paid holidays
</li><li>Employer contributions for HSA accounts
</li><li>Tuition assistance
</li><li>Matching 401(K)
</li></ul><br>
Travel: None
<br>
Location: New England areas ( CT, ME, MA, NH, RI, and VT) Remote
</div><p>&lrm;
</p><p><b>Compensation:
</b></p>$20.00
<p>to
</p>$30.00</div>

Care Guide Support Specialist

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