cargo and ramp services manager

flydubai

<div>MAIN OBJECTIVE OF ROLE: To oversee dnata handling, warehouse and ramp performance, ULD and palletised operations, bulk-loading activity, and compliance with all regulatory, safety, and OEM requirements. The manager ensures operational excellence as flydubai&rsquo;s cargo operations continue to grow in scale and complexity. KEY RESPONSIBILITIES:
<ul><li>Identify operational objectives and implement approved strategies, policies, and procedures to ensure safe, efficient, and revenue-optimised cargo operations across all aircraft types and operational locations.</li><li>
Ensures compliance with Standard Operating Procedures (SOPs) across all cargo operations, maintaining consistency and accuracy.</li><li>
Manages and facilitates investigations of accidents, incidents, service failures, irregularities, and customer complaints, ensuring root-cause identification and implementation of corrective and preventive actions.</li><li>
Prepares and monitors Key Performance Indicators (KPIs) and Safety Performance Targets in compliance with UAE GCAA standards, covering both bulk and ULD-based operations.</li><li>
Oversees day-to-day cargo operations at DXB and DWC, ensuring consistent handling standards, and service quality with dnata and other ground handling partners.</li><li>
Identifies, evaluates and recommends short, medium, and long-term infrastructure, automation, and resource requirements to support current and future cargo operations.</li><li>
Liaises with dnata and other third-party service providers at DWC to ensure service delivery, SLA compliance, and operational readiness for all aircraft types.</li><li>
Supports cargo product development, including system automation and the launch cargo products (pharma, express, automotive, oversized cargo, etc.).</li><li>
Takes ownership of all cargo-related documentation within the Ground Handling Manual (GHM) and ensures timely updates, regulatory alignment, and internal approvals.</li><li>
Manages cargo safety, security, and risk frameworks, in coordination with Safety &amp; Security, ensuring proper documentation, implementation, and compliance across the operation.</li><li>
Liaises with government authorities (Customs, Health, Police, and other regulators) at DXB and DWC to ensure the smooth movement of cargo, courier, and mail.</li><li>
Ensures all ground handling contracts include the required scope of services for both bulk and palletised operations, covering acceptance, ULD handling, warehouse activities, ramp processes, and service standards.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
Minimum 8 years of experience in cargo operations, freight handling, aviation ground operations Experience in managing large operational teams in cargo, aviation, or ground handling environments</li><li>
Years with qualifications: 8 - 10 years</li><li>
Advanced Cargo &amp; Dangerous Goods courses (Cargo Knowledge, Documentation, Special Load Handling, DGR Cat 6 or CBTA equivalent) Dangerous Goods Regulations (IATA CBTA 7.3A or UAE GCAA FIT4.1D) Safety Management Systems Certification Aviation Security Certification Special Cargo Products Certification</li><li>
Cargo EDI license desirable Weight &amp; Balance license desirable</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li><li>
Decision Making</li><li>
Inspiring &amp; Developing Others</li><li>
Strategic Thinking</li><li>
Business Acumen</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Manager - Cargo Operations

Air India SATS Airport Services Private Limited (AISATS)

<div>
 <p>
  <strong>
   Job Title
  </strong>
 </p>
 <p>
  <strong>
   Facility Manager &ndash; Cargo Terminal
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Work Location
  </strong>
 </p>
 <p>
  <strong>
   Noida Airport Cargo Terminal, Noida, UP
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Reports To
  </strong>
 </p>
 <p>
  <strong>
   Head of Operations / General Manager &ndash; Cargo Terminal
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Position Overview
 </p>
 <p>
  The Facility Manager is responsible for the overall management, maintenance, and compliance of the cargo terminal facilities. This includes material handling equipment, building infrastructure, housekeeping, customer facilitation, staff transportation, and statutory authority coordination. The role ensures operational efficiency, safety, and compliance with all regulatory requirements.
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  Operations &amp; Maintenance
 </p>
 <ul>
  <li>
   Manage entire building maintenance (electrical, plumbing, HVAC, structural systems).
  </li>
  <li>
   Oversee maintenance of all equipment including cargo handling systems, conveyors, forklifts, cranes, etc.
  </li>
  <li>
   Ensure timely renewal and compliance of Annual Maintenance Contracts (AMC).
  </li>
  <li>
   Conduct preventive maintenance inspections to minimize downtime.
  </li>
 </ul>
 <p>
  Material Handling Equipment (MHE)
 </p>
 <ul>
  <li>
   Monitor performance and availability of MHE.
  </li>
  <li>
   Coordinate with vendors for servicing, repairs, and spare parts.
  </li>
  <li>
   Maintain records of equipment usage, breakdowns, and service schedules.
  </li>
 </ul>
 <p>
  Housekeeping &amp; Facility Services
 </p>
 <ul>
  <li>
   Supervise housekeeping team to maintain hygiene and cleanliness standards.
  </li>
  <li>
   Ensure waste management and environmental compliance.
  </li>
  <li>
   Oversee pest control, landscaping, and other facility-related services.
  </li>
 </ul>
 <p>
  Customer &amp; Staff Support
 </p>
 <ul>
  <li>
   Facilitate smooth operations for customers and stakeholders.
  </li>
  <li>
   Manage staff transportation services ensuring punctuality, safety, and efficiency.
  </li>
  <li>
   Act as a point of contact for customer queries related to facilities.
  </li>
 </ul>
 <p>
  Statutory &amp; Authority Compliance
 </p>
 <ul>
  <li>
   Liaise with local authorities for building approvals, inspections, and certifications.
  </li>
  <li>
   Ensure timely tax payments and compliance with municipal regulations.
  </li>
  <li>
   Coordinate with environment department for sustainability and pollution control measures.
  </li>
  <li>
   Ensure compliance with fire department regulations, including fire safety audits and drills.
  </li>
  <li>
   Maintain documentation and records for all statutory requirements.
  </li>
 </ul>
 <p>
  Safety &amp; Risk Management
 </p>
 <ul>
  <li>
   Implement and monitor safety protocols across the facility.
  </li>
  <li>
   Conduct fire drills, emergency preparedness exercises, and risk assessments.
  </li>
  <li>
   Ensure compliance with occupational health and safety standards.
  </li>
 </ul>
 <p>
  Qualifications &amp; Skills
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Facility Management, Engineering, or related field.
  </li>
  <li>
   8&ndash;12 years of experience in facility management, preferably in cargo/logistics terminals.
  </li>
  <li>
   Strong knowledge of material handling equipment and building systems.
  </li>
  <li>
   Familiarity with statutory compliance and liaison with government authorities.
  </li>
  <li>
   Excellent leadership, communication, and problem-solving skills.
  </li>
  <li>
   Ability to manage vendors, contracts, and budgets effectively.
  </li>
 </ul>
 <p>
  Key Performance Indicators (KPIs)
 </p>
 <ul>
  <li>
   Uptime and reliability of material handling equipment.
  </li>
  <li>
   Compliance with statutory requirements and timely renewals.
  </li>
  <li>
   Customer satisfaction scores related to facility services.
  </li>
  <li>
   Efficiency of housekeeping and staff transportation services.
  </li>
  <li>
   Cost optimization in facility operations.
  </li>
 </ul>
 <p>
 </p>
</div>


Facilities Manager - Cargo Terminal

<div>
 <p>
  <strong>
   SENIOR MANAGER - CARGO SERVICES
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB PURPOSE &amp; SPECIFIC RESPONSIBILITIES
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   The Senior Cargo Manager reports to the Assistant Vice President &ndash; Cargo Operations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Provides good customer service to airlines and other clients by ensuring that their requirements, enquiries and complaints are attended to and resolved expeditiously.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Provide prompt services to queries on export and import cargo irregularities from clients and their overseas stations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Conduct regular weekly/monthly meetings with airline clients to review and resolve operations issue.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Plan and introduce work improvement methods by conducting work studies on work processes with emphasis on staff deployment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Analyze the data collected and propose ways to improve the work processes and improve staff and resource utilization.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Expenditure and exercise tight controls to prevent excessive expenditure.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Monitor the results of relevant projects and submit post implementation reports.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ensure that all performance data are properly maintained.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ensure that quality control checks/ measures are in place for all functions in cargo operations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Responsible for quarterly review of quality control and self &ndash; assessment for cargo division.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ensure the compliance of assigned airlines Service Level Agreement (SLA) and achievement of a score of &ldquo;good&rdquo; in the monthly and bi-annual surveys.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Liaise with relevant section or department involved whenever there are new procedure/handling/audit requirement introduced by the airline.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Attends to the airline auditor who audits station&rsquo;s operation in particular with regards to safety, procedures and dangerous goods handling.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Explore, identify enhancements to IT systems to improve work methods and staff productivity to provide a high standard of service.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Planning, implementation, evaluation and guidance of all cargo operational and administrative functions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ensure timely replacement of old equipment and plan for budgetary allocation for capitalization of assets used at the airport for operational functions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   To ensure strict compliance to their department/section operational safety and security functions, and also ensuring operations are provided with necessary resources.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Evolve and monitor implementation of cargo handling procedures
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Attend customer complaints and resolve them in a timely manner
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ensure rectification of discrepancies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ensure processing of cargo claims with shortest time possible
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Develop system for regular monitoring of field operation
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Coordinate with station/terminals for improvement of service facilities
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   To prepare and update Cargo Handling Manual/circulars and other reference material
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Update station about IATA regulations &amp; procedures of cargo handling
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Negotiate and update cargo handling agreements relating to cargo services
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Implementation of SMS in Cargo
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Effectively manage cargo handling facilities
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Make cargo handling procedures more efficient and conversant to industry requirements
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Management and optimum utilization of Cargo Terminal facilities
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Optimum utilization of available manpower and motivating manpower for training/rewards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Responsible and accountable for overall quality, safety and security of operations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EDUCATIONAL QUALIFICATIONS
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree / diploma (or) equivalent from a reputed university
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Post Graduate degree preferred
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   RELEVANT EXPERIENCE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum of 5 years of relevant experience of airline experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Must have lead an area of operations successfully
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Good oral and written communication skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Must possess exceptional leadership and interpersonal skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Marketing experience will be considered an advantage
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Experience in risk analysis procedures, airline quality management systems and familiarity with ISO 9001/2000 procedures
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Eligible in Dangerous Goods Acceptance and Live Animals Regulations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Effective people management and planning/organizing skills, customer focused and analytical with good judgment
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Must have lead an area of operations successfully
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Excellent knowledge of the layout of the Noida Air Freight Terminal
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Thorough Airline Industry knowledge
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Should be able to handle matter relating to compliance/discrepancies &amp; claims related to cargo
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Should be computer literate
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   PERSONAL CHARACTERISTICS &amp; BEHAVIOURS
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ability to work in a diverse, multicultural and fast paced operational environment
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strong leadership skills and proven experience in staff development
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   &ldquo;Hands on&rdquo; approach to all tasks
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ability to take a proactive approach to overcome challenges and achieve results
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Developing sub-ordinates skills and competencies and defines development needs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Must be a good decision maker to come out with practical solutions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Must be ready to take initiative and lead in unforeseen circumstances
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Must have good interpersonal skills and maintain good relations with stakeholders involved
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Must be smart, confident, calm and level-headed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Must possess good organizational skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Fluent in written and spoken English
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Advanced Knowledge of MS Office application
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Comprehend and translate complex data and its relationship to trends and observations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Responsible for quarterly review of safety , quality control and self &ndash; assessment for cargo division.
  </li>
 </ul>
 <p>
 </p>
</div>


SENIOR MANAGER - CARGO SERVICES

<div>MAIN OBJECTIVE OF ROLE: To lead and manage the Cargo Capacity Management function, ensuring optimal utilization of available capacity across the flydubai network to achieve maximum revenue and yield performance, overseeing strategic planning, system optimization, and capacity control processes, ensuring effective collaboration with Pricing, Operations, and Commercial teams, including freighter operations, to meet the airline&rsquo;s business objectives. KEY RESPONSIBILITIES:
<ul><li>Develops and implements cargo capacity management strategies to optimize load factors, yields, and network revenue performance.</li><li>
Manages systemwide capacity planning and allocation processes, ensuring alignment with commercial forecasts and operational realities.</li><li>
Oversees daily and seasonal capacity performance analysis, identifying trends, variances, and opportunities for improvement.</li><li>
Ensures efficient coordination between Pricing, Network Planning, and Operations Control for effective deployment of available capacity, including ad hoc and freighter flights.</li><li>
Defines and monitors overbooking parameters, allotment policies, and space control procedures across the network.</li><li>
Evaluates and approves cargo charter or special lift requests in coordination with Commercial and Operations teams.</li><li>
Leads capacity management team in evaluating and allocating capacity to global Cargo Distributors, interline partners, and e-booking platforms.</li><li>
Ensures accurate and timely updates of capacity data in SkyChain and third-party distribution systems.</li><li>
Works closely with Procurement to identify RFS providers, evaluate performance, and negotiate service agreements.</li><li>
Supports system enhancement and automation initiatives in collaboration with IT and Cargo Systems teams to improve capacity optimization tools.</li><li>
Drives performance management of capacity staff, ensuring skills development and adherence to operational standards.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
Minimum of 8 years&rsquo; experience in cargo capacity management, revenue optimization, or cargo planning functions. Proven experience in system-based cargo capacity control, space allocation, and revenue management systems.</li><li>
Years with qualifications: 8 - 10 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li><li>
Inspiring &amp; Developing Others</li><li>
Decision Making</li><li>
Strategic Thinking</li><li>
Business Acumen</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Manager - Cargo Capacity

<div>MAIN OBJECTIVE OF ROLE: To lead, plan, and manage flydubai Cargo&rsquo;s charter business and product development strategy, by designing and implementing freighter-specific products, managing end-to-end charter operations to ensure profitability, service excellence, and market competitiveness, enhancing operational coordination, and customer engagement to position flydubai Cargo as a reliable and flexible freighter operator across global markets. KEY RESPONSIBILITIES:
<ul><li>Leads and manages all cargo charter and ad-hoc operations, ensuring commercial feasibility, operational readiness, and profitability.</li><li>
Implements and supports the development of freighter cargo products, ensuring alignment with market demand and operational capabilities.</li><li>
Builds and maintains strong relationships with key charter brokers, freight forwarders, and logistics partners to generate repeat and high-value charter business.</li><li>
Coordinates with Freighter Planning, Operations Control, and Engineering to assess aircraft and network availability for charter and special product requests.</li><li>
Prepares business cases and pricing models for charter flights and new product launches in collaboration with Pricing, Capacity Management, and Finance teams.</li><li>
Supports the creation of product-specific SOPs and SLAs, ensuring alignment with IATA, GCAA, and CEIV standards for special cargo handling.</li><li>
Monitors and evaluates charter and product performance, including load factors, yields, profitability, and customer satisfaction metrics.</li><li>
Collaborates with Sales and Marketing to define go-to-market strategies, promotional campaigns, and product collateral for key customers and trade events.</li><li>
Drives digital and process innovation, including the use of automation tools, quotation systems, and product-specific digital solutions.</li><li>
Ensures coordination between Commercial, Operations, and Quality teams to deliver safe, compliant, and efficient product and charter performance across all freighter services.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
Minimum 6 years of experience in airline cargo product management, charter operations, or commercial development, including at least 3 years in a managerial role. Strong understanding of freighter operations, aircraft capability, and cargo handling standards.</li><li>
Years with qualifications: 6 - 8 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li><li>
Inspiring &amp; Developing Others</li><li>
Decision Making</li><li>
Strategic Thinking</li><li>
Business Acumen</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Cargo Charter & Product Development Manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Head of Global Cargo Operations
</div></div><div><div>Ref #
</div><div>228837
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 21-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world&rsquo;s largest global air cargo carrier, Qatar Airways is leading this change. To support our vision, we are looking for talents &ndash; the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo&rsquo;s position as a true leader in the air freight industry.<br>
<br>
If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.<br>
<br>
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo&rsquo;s Operations team in Doha as a Head of Global Cargo Operations</p><p><b>
About the role</b></p><p>
In this role, you will oversee, standardize and continuously improve global cargo operations, in close collaboration with the Regional Managers Cargo Operations assigned to each region, by centrally controlling and driving overall global performance management.</p><p>
As part of your role, your additional responsibilities will include the following:</p><p>
Strategic:</p><ul><li>
Develop and implement the current Operations strategy required to fulfil and align the vision for the Operations department provided by VP Cargo Operations.</li><li>
Ensure overall cost of the global operation meets budget expectations.</li><li>
Lead the efforts to break regional silos and standardize the operation across the globe.</li><li>
Ensure operational readiness to meet service promise associated to commercial requirements.</li><li>
Centralize control and oversight of operational performance, tactical steering and continuous improvement.</li><li>
Defines standards and performance management framework required to manage current Operations globally.</li></ul><p>
Operational</p><ul><li>
Acts as the final point of escalation for global operations prior to engaging senior/executive leadership.</li><li>
Accountable for the operational performance of all regions within the network.</li><li>
Define and control the pipeline of regional initiatives involved in the continuous improvement of the global operation.</li><li>
Responsible for achieving the global C/ATK targets, as deemed by management.</li><li>
Responsible for cost control framework that enables global cost oversight, deviation management and budget compliance.</li><li><p>
Ensure all audits, audit findings and AQDs are correctly addressed and corrective actions are implemented, monitored and executed as per plan.</p></li></ul><p></p><p><b><br>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications<br>
</b></h3></div></div><div><div><div><div><p><br>
<b>About you</b></p><ul><li>
Bachelor&rsquo;s degree or equivalent with minimum 10 years of job-related experience</li><li>
Global Cargo Operations Management experience, managing large teams across multiple geographical regions</li><li>
Working knowledge of Operations Performance Management and Ground handling/Ramp/Cargo Warehouse Operations</li><li>
Strong verbal and written English communication skills</li><li>
Excellent relationship building, negotiation and influencing skills</li><li>
Experience in working extensively with cross- functional teams, in a faced- paced working environment, managing multiple, time- sensitive deliverables and competing priorities</li><li>
Ability and dedication to work with data, drive digitization and innovation and promote change management</li></ul><p><b><br>
About Qatar Airways Group
</b></p><p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p></p><p><b><br>
How to apply</b><br>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
<p></p>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228837</div></div></div></div></div></div></div></div>

Head of Global Cargo Operations

<div>MAIN OBJECTIVE OF ROLE: To support regional cargo sales performance through proactive account management, market analysis, and coordination with GSAs and internal teams by strengthening customer relationships, supporting pricing initiatives, and facilitating communication between the Commercial and Operations teams to maintain high service standards. KEY RESPONSIBILITIES:
<ul><li>Supports the achievement of cargo revenue, tonnage, and yield targets for assigned regions through effective sales follow-up and market engagement.</li><li>
Coordinates with GSAs to monitor performance, ensure compliance with sales targets, and support local promotional or business development activities.</li><li>
Maintains regular communication between Commercial (Sales, Pricing, Capacity) and Operations teams to ensure customer requirements and service standards are consistently met.</li><li>
Analyzes sales and market data to identify trends, revenue opportunities, and potential risks, providing actionable insights to management.</li><li>
Assists in managing key customer accounts within the assigned region, including follow-ups on quotations, contracts, and service feedback.</li><li>
Monitors and reports on GSA performance KPIs, revenue achievements, and capacity utilization to support management reviews.</li><li>
Coordinates the implementation of commercial initiatives such as rate actions, seasonal promotions, and incentive schemes in collaboration with the Pricing and Capacity teams.</li><li>
Prepares regional sales reports, dashboards, and presentations summarizing performance and market updates.</li><li>
Supports the onboarding of new agents or GSAs, ensuring alignment with flydubai Cargo&rsquo;s sales procedures and brand standards.</li><li>
Represents flydubai Cargo during trade events, customer visits, or regional meetings to strengthen relationships and enhance brand visibility.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
Minimum 5 years of experience in cargo sales, key account management, or commercial support within an airline or GSA environment. Strong understanding of air cargo products, rate structures, and regional sales dynamics. Excellent analytical, communication, and presentation skills. Familiarity with both freighter and belly cargo operations advantageous but not mandatory.</li><li>
Years with qualifications: 5 - 7 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Senior Officer - Regional Cargo

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