cargo claims analyst

Crane Worldwide Logistics

<div><p><b>Essential Job Functions</b></p>
<ul>
<li>Log and respond to all incoming cargo claims through the claims management system</li>
<li>Report appropriate claims to the insurance carrier in a timely manner</li>
<li>Develop action plans to move claims to resolution</li>
<li>Responsible for the adjustment and handling of all cargo liability claims from third parties</li>
<li>Partners with the insurer, insurance broker and TPA to ensure best claims practices are followed from submission to final resolution.</li>
<li>Handles subrogation recoveries</li>
<li>Responsible for maintaining all loss data in the claims data base.</li>
<li>Collect, organize, analyze and provide claim reports to management and other departments as required</li>
<li>Responsible for submitting claims to accounting for payment.</li>
<li>Ensure claims are paid as appropriate, following company procedure and approval levels. Book claims appropriately to the correct business units</li>
<li>Recognize and elevate claims to the Senior Manager that could have significate exposures to the company.</li>
<li>Communicates claims activities with the Senior Manager and appropriate parties as needed.</li>
<li>Participates in insurer claim file reviews and conducts regular internal claim reviews</li>
<li>Coordinate with insurance claim teams, holding them accountable for providing superior claim management services</li>
<li>Assist department with responding to internal and external requests for information</li>
<li>Other duties as assigned</li>
</ul>
<p><b>Other Skills &amp; Abilities</b></p>
<ul>
<li>Must have the ability to prioritize and follow through in providing accurate and reliable information in a fast-paced, multitasking environment</li>
<li>Understanding of basic accounting principles and processes; computer skills &ndash; including heavy Excel knowledge; verbal and written communication skills; adept at problem resolution.</li>
<li>Excellent computer skills; requires Excel competency.</li>
<li>Data investigation knowledge</li>
</ul>
<p><b>Physical Requirements</b></p>
<ul>
<li>Job requires the ability to use vision, adjust focus and work on a standard computer screen.</li>
<li>Job may require extended sitting or standing, use of standard office equipment.</li>
<li>Job will require presence on-site at the assigned work location.</li>
<li>Job requires attendance and dependability.</li>
</ul>
<p> <b>Education &amp; Experience</b></p>
<ul>
<li>2-3 years cargo claims handling. Accounting experience a plus</li>
<li>Knowledge of intermodal transportation, shipping industry standards and practices</li>
<li>Maritime, Air and domestic regulations (e.g. US COGSA, Hague-Visby Rule, Montreal Convention) preferred.</li>
<li>Prior experience in a claims management system preferred.</li>
</ul>
<p><b>WHY SHOULD YOU WORK FOR CRANE?</b></p>
<p>
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.</p>
<p>
We offer:</p>
<ul>
<li>136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use</li>
<li>Excellent Medical, Dental and Vision benefits</li>
<li>Tuition Reimbursement for education related to your job</li>
<li>Employee Referral Bonuses</li>
<li>Employee Recognition and Rewards Program</li>
<li>Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities</li>
<li>Employee Discounts</li>
<li>Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates</li>
<li>Potential to earn a quarterly bonus</li>
</ul>
<p>Come join the leader in logistics and take your career in the right direction.</p>
<p><b>
Disclaimer:</b></p>
<p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</p>
<p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<p>
We maintain a drug-free workplace and perform pre-employment substance abuse testing.</p>
<p>
This position requires the final candidate to successfully pass an E-Verify Check.</p>
<p>
More Information: http://www.dhs.gov/e-verify</p>
<p>
Company benefits are contingent upon meeting eligibility requirements and plan conditions.</p>
<p>
We are preparing to comply with the Biden Administration's mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.</p></div><p></p>

Global Cargo Claims Specialist

Proficient Auto Logistics

<div><h1 class="jobSectionHeader"><b>About Proficient Auto Logistics</b></h1>
<div>Proficient Auto Logistics (PAL) is a leading specialized freight company focused on providing auto transportation and logistics services. Formed via IPO in May 2024, PAL combined five industry-leading operating companies and has since acquired a sixth. As a combined entity, we operate one of the largest auto transportation fleets in North America with over 1200 trucks, 50 terminal locations and 700 employees, a majority of whom are drivers.</div>
<div></div><div>We offer a broad range of auto transportation and logistics services, primarily focused on transporting finished vehicles from automotive production facilities, marine ports of entry, or regional rail yards to auto dealerships around the country. We have developed a differentiated business model due to our scale, breadth of geographic coverage, and embedded customer relationships with leading auto original equipment manufacturing companies (OEMs).
</div><div></div><div>While this is a remote position, the candidate needs to be able to work the hours of 8:00 AM-5:00 PM Eastern time.
</div><h1 class="jobSectionHeader"><b>Job Summary</b></h1>
<div>Responsible for working with internal and external stakeholders to effectively resolve cargo claims submissions and disputes.</div>
<h1 class="jobSectionHeader"><b>Essential Duties and Responsibilities</b></h1>
<ul><li>Receives, reviews and acknowledges cargo claims damage notifications and FNOL in a timely manner</li>
<li>Monitors claims management software and activities to identify and implement quality improvement initiatives</li>
<li>Evaluates claims experience based upon driver category to assess damage type, severity, and costs</li>
<li>Investigates, negotiates, and processes cargo claims in accordance with various customer&rsquo;s policies and procedures within industry standards</li>
<li>Follows standard operating procedures to appropriately review, handle, and settle large volumes of claims in a timely manner</li>
<li>Requests claims documentation from dealers, customers, claimants, and insurers</li>
<li>Reviews, updates, and reports cargo claims data to support process improvement and operating performance measures</li>
<li>Works with Claims Management team members to determine cargo claims damage liability</li>
<li>Collaborate with drivers, dealers, customers, and insurers to collect and communicate cargo claim information</li>
<li>Communicates outcomes of cargo claim acceptance or denial decisions to owner-operators and/or customers</li>
<li>Submits approved claims to accounting for payment processing</li>
<li>Additional duties assigned as needed</li>
</ul><h1 class="jobSectionHeader"><b>Requirements</b></h1>
<ul><li>High school education or GED required.</li>
<li>Two years of prior claims processing experience preferred.</li>
<li>Auto hauling or transportation industry experience preferred.</li>
</ul><h1 class="jobSectionHeader"><b>Skills and Abilities</b></h1>
<ul><li>Exceptional written and oral communication skills</li>
<li>Exceptional time management and organizational skills</li>
<li>Exceptional analytical and critical thinking skills</li>
<li>Knowledge of DOT/FMCSA regulations</li>
<li>Knowledge of MS Office software, including Word, Excel, and Outlook</li>
<li>Ability to resolve and de-escalate conflict</li>
<li>Ability to drive change and improve processes</li>
<li>Ability to build and nurture relationships</li>
<li>Ability to work in a fast-paced environment and make time-sensitive deadlines</li>
<li>Ability to prioritize and manage multiple tasks</li>
<li>Willingness to travel up to 10%</li>
</ul>
<div></div><div><b>EEO Statement</b></div>
<div>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.</div></div>

Claims Analyst (Auto)

Great American Insurance Group

<div><p><b>Be Here. Be Great. </b>Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a &quot;small company&quot; culture where your ideas will be heard with &quot;big company&quot; expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.</p><p></p><p>
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.</p><p></p><p>
Great American is one of the few carriers with a dedicated Property &amp; Inland Marine Division and, in the industry segments it covers, with expertise second to none. From the underwriters to claims representatives, the focus is strictly on property and inland marine coverages. They are dedicated to writing only these coverages, which include Commercial Property Coverage, Inland Marine Coverage, Builder's Risk, Contractor's Equipment and Motor Truck Cargo. They specialize in the construction, energy &amp; renewables, and transportation industries.
</p><p></p><p><b>https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/property-inland-m&hellip;</b>
</p><p></p><p>The Property and Inland Marine Division is looking for a Cargo Claims Representative to join their team! Great American&rsquo;s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday&ndash;Thursday, with the fourth day determined by business needs.</p><p></p><p>
Essential Job Functions and Responsibilities</p><ul><li>
Investigates and maintains motor truck cargo claims:<ul><li>
Reviews and evaluates coverage and liability.</li><li>
Secures and analyzes necessary information (i.e., contracts, policies, shipping documentation, releases, statements, damage surveys and reports, or other documents) in the investigation of claims.</li></ul></li><li>
Works toward the resolution of cargo claims, and may attend inspections, mediations, depositions or trials as necessary.</li><li>
Navigates contractual relationships between motor carriers, freight brokers, freight forwarders and other motor carriers</li><li>
Utilizes a basic understanding of Carmack, COGSA and Montreal legal concepts in the disposition of cargo claims.</li><li>
May affect settlements/reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.</li><li>
Conveys moderately complex information (coverage, decisions, outcomes, etc.) to all appropriate parties, maintaining a professional demeanor in all situations.</li><li>
Ensures that claims payments are issued in a timely and accurate manner.</li><li>
Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.</li><li>
May provide guidance and assistance to lower level positions and other functional areas.</li><li>
Performs other duties as assigned.</li></ul><p>
Job Requirements</p><ul><li>
Education: Bachelor&rsquo;s Degree or equivalent transportation experience.</li><li>
Field of Study: Liberal Arts, Business or a related discipline.</li><li>
Experience: Generally, 1 to 5 years of related experience.</li></ul><p></p><p><b>
Business Unit:</b></p>
Property Inland Marine<p></p><p><b>
Benefits:
</b></p><p>We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.</p><p></p><p><br>
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.</p><p></p><ul><li><br>
<b>Excludes seasonal employees and interns.</b></li></ul></div>

Cargo Claims Representative-Property & Inland Marine

Curri

<div>
 <strong>
  The role:
  <br/>
  <br/>
 </strong>
 Curri is seeking candidates for a Claims Specialist to join our Legal and Compliance Department. This role reports to the Manager, Operational Risk &amp; Insurance and is fully remote or can be based at Curri HQ in Ventura, CA.
 <br/>
 <br/>
 The Claims Specialist plays a key role in administering transportation-related claims from initial notice through resolution. This position is responsible for investigating incidents submitted by both internal and external stakeholders while ensuring timely, accurate, and fair outcomes. The role requires regular interaction with peers, customers, carrier owners, drivers, and third parties to gather information and communicate claim status. A strong focus is placed on mitigating claim expenses through proactive investigation while adhering to company policies and expectations. Key metrics that will form the basis for evaluating performance in this role will be based on customer experience and satisfaction and the financial value of claims that are mitigated or recovered. The Claims Specialist also supports continuous improvement efforts by identifying trends and opportunities to reduce future losses.
 <br/>
 <br/>
 <strong>
  What you will do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Receive, review, and investigate all incidents reported to the department including cargo damage or loss, third party property damage or loss, driver vehicle damage, paint spills, or driver injury.
  </li>
  <li>
   Gather necessary statements, documentation, and evidence from customers, drivers, and third parties to determine next steps and the appropriate outcome for all parties involved.
  </li>
  <li>
   Evaluate coverage, determine liability, and recommend appropriate claim resolutions.
  </li>
  <li>
   Communicate clearly and professionally with customers and internal stakeholders regarding claim status and outcomes.
  </li>
  <li>
   Control claim costs by verifying documentation, identifying opportunities to recover claim expenses, and submitting claims to insurance carriers whenever possible.
  </li>
  <li>
   Maintain up-to-date and organized claim files in accordance with established processes to ensure accurate reporting.
  </li>
  <li>
   Assist department with enrollment and maintenance of Curri&rsquo;s Loss Waiver Program designed to offset claim related losses.
  </li>
  <li>
   Support department projects and initiatives as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What you need to have:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong organizational skills with the ability to manage multiple claims simultaneously while meeting deadlines
  </li>
  <li>
   High attention to detail and sound judgment when reviewing facts, documentation, and claim details
  </li>
  <li>
   Excellent customer service skills, including the ability to professionally de-escalate hostile or high-stress situations with customers and drivers
  </li>
  <li>
   Comfort communicating frequently with customers during sensitive or complex claim scenarios
  </li>
  <li>
   Ability to work cross-functionally and understand how claims impact broader transportation and operations teams
  </li>
  <li>
   Working knowledge of the transportation industry, including cargo handling and logistics processes (strongly preferred)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who are we?
  <br/>
  <br/>
 </strong>
 We are Curri, and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds.
 <br/>
 <br/>
 Founded in 2018 and part of the YC S19 Batch, we&rsquo;re solving the massive inefficiencies that exist in the construction industry. Our team works remotely across the U.S., with headquarters in Ventura, CA. Learn more at curri.com.
 <br/>
 <br/>
</div>


Claims Specialist

Harbor Claims LLC

<div>Description: <b>Job Overview</b><p>
Our Claims Analyst I&rsquo;s are our entry-level team members who are selected for, participate in and earn the opportunity to graduate from our Harbor Claims College. During Claims College, they are considered students and learn how to handle basic claims the Harbor Claims way in both a classroom and hands-on environment. After successful completion of Harbor Claims College, our Claims Analysts I initially focus their attention on providing constant, top-quality and highly-responsive service to our customers in order to successfully handle first notice of loss (FNOL) communications and or routine claims inquiries and/or issues from policyholders, agents and other Company team members. Concurrently, in order to expose the Claims Analyst I&rsquo;s to the &ldquo;nuts and bolts&rdquo; of the Harbor Claims way, our Claims Analyst I&rsquo;s provide other administrative and technical assistance in support of their team. Eventually, as their knowledge base expands, our Claims Analyst I&rsquo;s are tasked with handling routine claims files within minimum levels of authority and then receive increased exposure to more challenging files as they demonstrate mastery and ability. Our Claims Analyst I&rsquo;s have varied backgrounds, but all come to the job ready, willing and able to quickly and thoroughly learn the &ldquo;ins and outs&rdquo; of Cabrillo claims handling from their team leaders and specialists.</p><b>
Job Responsibilities</b><p>
Under close supervision, provides outstanding service to Harbor Claims external and internal customers; utilizes tact, diplomacy and professional communication skills to positively represent Harbor Claims in telephone and email contacts; per Company claims guidelines, Company quality and time standards and governmental regulations, appropriately and correctly responds via telephone and email interactions to claimants&rsquo;, agents&rsquo; and third party representatives&rsquo; routine claims, policy and other related inquiries and issues; handles first notice of loss communication and/or communicates with customers on assigned pending claims files on an ongoing basis.</p><p>
Within minimum levels of authority and required time frames and with close supervision, assigns applicable claims to independent and/or Harbor Claims field adjusters; provides professional and responsive assistance on pending claims to independent and/or Harbor Claims field adjusters; develops and maintains effective working partnerships with independent and field adjusters to ensure prompt and appropriate claims&rsquo; actions.</p><p>
Within minimum authority levels and time frames, with close supervision, and adeptly utilizing assigned tools, analyzes claims information to determine appropriate settlement; communicates with claimant regarding settlement; settles claim and closes files; when outside scope of authority, clearly communicates pertinent information regarding files and works with other assigned analysts and/or leaders to ensure prompt resolution of claims.</p><p>
Maintains claims files in compliance with governmental regulations and Company standards; efficiently and effectively utilizes multiple Carrier and Harbor Claims Information Systems/Programs to accurately maintain Claims files and file diaries.</p><p>
As requested by leaders and/or other analysts, assists in review of designated files for subrogation potential; as warranted, identifies potential subrogation opportunities; clearly communicates findings to leaders, other analysts and/or subrogation specialist and provides follow-up assistance and support, as necessary.</p><p>
Actively contributes as a member of the Harbor Claims Team by providing assistance and support to assigned claims, underwriting, customer support, product, sales and/or other team members; as requested.</p><p>
Participates in and/or assists with &ldquo;special&rdquo; Company projects, including CAT planning, organization, and preparation as directed.</p><p>
Dynamically enhances Company&rsquo;s success by taking advantage of learning and development opportunities and personally integrating positive actions to improve individual performance.</p><b>
Job Family Overview</b><p>
Our Harbor Claims team provides direct, prompt, courteous and professional service to our policyholders, their agents, legal counsel and/or other third party representatives in the unfortunate event that the policyholders&rsquo; residential property is damaged or lost due to a covered event. To that end, our claims team members apply their technical know-how on a daily basis to review, investigate, evaluate and settle claims in a timely and equitable manner while also successfully and responsively handling claims inquiries and/or issues from many different people, including policyholders, agents, claimants&rsquo; third party representatives, as well as internal customers or carrier representatives, as assigned.</p><p>
Most of our employees on our Harbor Claims team are in positions that are included in our claims analyst progressive job series, comprised of Claims Analyst I, II and III. By utilizing a progressive job series, our claims analysts are able to learn and consequently earn advancement on the claims team and in the Company. We provide clear criteria that defines what represents demonstrated mastery at each level. Once an incumbent has mastered that position in the progressive job series, he/she, with his/her claims team leader&rsquo;s active input and agreement, is eligible to advance to the next level in the series, increasing his/her responsibility, authority and pay levels as a result. At Harbor Claims, along with our claims analysts&rsquo; progressive job series, we also have a field adjusters&rsquo; job series. A claims analyst is differentiated from a field adjuster in that the claims analyst is our internal &ldquo;desk&rdquo; adjuster located at our headquarters office who might, depending on the type, severity and/or location of claim, request a field adjuster or an independent adjuster go out and investigate a claim on the Company&rsquo;s behalf while the field adjuster is out in the field on a day-to-day basis examining claims.</p><p>
The other positions on our claims team include our claims team leaders and claims team specialists. These positions, respectively, are the supervisory and expert level positions on the team. Both types of positions require incumbents who are exceedingly well-versed in - and passionate about - their chosen profession of claims and additionally require incumbents with a remarkable understanding of, deep appreciation and respect for and ability to flourish in the Company&rsquo;s unique culture and work environment. Our claims team leaders serve a vital role in our Company&rsquo;s success by utilizing their demonstrated and dynamic leadership strengths to provide front-line day-to-day coaching, supervising &amp; leading of assigned claims analysts and/or field adjusters, while also continuing to carry out their respective day-to-day claims handling duties as working claims analysts. Comparable to our claims team leaders, our claims team specialists are also expected to carry out their assigned day-to-day claims handling or field adjusting duties as working claims analysts, while also continually demonstrating an exceptional depth and/or breadth of technical knowledge and claims expertise. Due to the breadth of their knowledge, they serve as the Go-To for the claims and customer support teams in those niche areas. Furthermore, as a result of the breadth of their knowledge, they are the team members who, at a moment&rsquo;s notice due to fluctuating business needs, can also be open, flexible, willing and adroitly able to take on additional pending and/or new claims files as needed. Our team specialists are expected to train team members on a recurring basis by teaching new hires how to do things our way (aka, the right way the first time), training current team members about new information and/or tasks and/or teaching multiple team members on a large-scale, even Company-wide, basis about a discipline in which the incumbent demonstrates proven expertise and knowledge. Finally, both our team leaders and specialists may spearhead a myriad of special projects producing important results and positive impact for the Company.</p>
Requirements: <b>Skills and Expertise</b><p><b>
Qualities:</b> quality- oriented; detail-oriented; self-starter; team player; multi-tasker; adaptability; flexibility; strong work ethic; positive &ldquo;can do&rdquo; attitude; collaborator; financially-oriented; service-oriented; coachable; dependable.</p><p><b>
Strong skill sets in the following areas: </b>effective decision-making; time management/working under tight deadlines; information and financial review and analyses; organization; problem analyses/solving; active listening; asking good questions to learn about claims handling; oral and written communication; interpersonal communication.</p><p><b>
Strong knowledge of:</b> business writing, grammar and punctuation rules; telephone and email business etiquette rules; desktop computer operations; standard business software and web-based engine operations (e.g., Microsoft Word, Microsoft Excel, Microsoft Outlook and Internet Explorer). MS Access and MS PowerPoint a plus.</p><b>
Licenses, Education and/or Experience</b><p>
Bachelor&rsquo;s Degree or equivalent work experience. Insurance-related degree or residential property claims customer service experience is highly desirable. A current 6-20 adjuster license, other applicable states&rsquo; adjuster license/s and/or required obtainment of specified license/s within three months of hire, specific to the job opening, is required.</p></div>

Claims Analyst I/II (Residential Property)

<div>Description: <b>Job Overview</b><p>
Our Claims Analyst III&rsquo;s are highly-seasoned residential property (1st party) and/or liability (3rd party) claims professionals who are dedicated to doing an outstanding job of accurately and effectively handling a heavy claims file load of the full range of routine to complex claims for the Company. Additionally, our Claims Analyst III&rsquo;s provide constant, top-quality and highly-responsive service to successfully handle even the most advanced claims inquiries and/or issues from policyholders, agents, third party representatives and other Company team members.</p><b>
Job Responsibilities</b><p><i><br>
In the spirit of our Company&rsquo;s mission, values and culture, the duties listed below serve as illustrations of the various types of work that may be performed by our Claims Analyst II&rsquo;s. We may also expect our Claims Analyst II&rsquo;s to carry out other responsibilities that are similar, related or a logical assignment to this job class.</i></p><ul><li>
With minimal supervision, provides outstanding service to Harbor Claims external and internal customers; utilizes tact, diplomacy and professional communication skills to positively represent Harbor Claims in telephone and email contacts; per Company claims guidelines, Company quality and time standards and governmental regulations and with minimal supervision, appropriately and correctly responds via telephone and email interactions to a wide range of routine to complex claimants&rsquo;, agents&rsquo; and third party representatives&rsquo; claims, policy and other related inquiries and issues.</li><li>
Within designated levels of authority and required time frames and with minimal supervision, assigns applicable claims to independent and/or Harbor Claims field adjusters; provides professional and responsive assistance on pending claims to independent and/or Harbor Claims field adjusters; develops and maintains effective working partnerships with independent and field adjusters to ensure prompt and appropriate claims&rsquo; actions; correctly reviews, assesses and applies independent and/or field adjusters&rsquo; findings in order to appropriately handle the respective claims.</li><li>
Within designated authority levels and time frames, with minimal supervision and adeptly utilizing assigned tools, analyzes claims information to determine appropriate settlement; as required, requests, obtains, reviews and evaluates outside experts&rsquo; (including engineers, architects, construction contractors and attorneys) opinions and/or information and confers with experts; communicates with claimant regarding settlement and effectively negotiates, when necessary; as required, interviews and records statements of claimants and witnesses to gather pertinent information; communicates with claimant regarding settlement and effectively negotiates, as necessary; settles claim and closes a wide spectrum of files including those with increased complexity, severity and/or exposure and/or which may be attorney- or third-party-represented; when claim is outside scope of authority or is attorney or third-party represented, actively and professionally works the file while maintaining clear communication and ongoing interaction with management, internal legal counsel and/or outside legal counsel, as appropriate, to ensure prompt timely and fair resolution of claims; may participate in mediation and/or court proceedings.</li><li>
Maintains exceptionally thorough, accurate claims files in compliance with governmental regulations and Company standards; efficiently and effectively utilizes multiple Carrier and Harbor Claims Information Systems/Programs to accurately maintain Claims files and file diaries.</li><li>
Reviews assigned files for subrogation potential; as warranted, identifies potential subrogation opportunities; clearly communicates findings to subrogation specialist and provides follow-up assistance and support, as necessary.</li><li>
Actively contributes as a member of the Harbor Claims Team by providing assistance and support to assigned claims, underwriting, customer support, product, sales and/or other team members; as requested, researches routine to more difficult policy, coverage and eligibility provisions; develops and communicates provision findings, analyses and/or recommendations to appropriate internal and/or external contacts .</li><li>
Participates in and/or actively assists with &ldquo;special&rdquo; Company projects, including CAT planning, organization, and preparation, vendor management or others, as directed.</li><li>
Dynamically enhances Company&rsquo;s success by taking advantage of learning and development opportunities and personally integrating positive actions to improve individual performance.</li></ul>
Requirements: <b>Skills and Expertise</b><br>
<b>Qualities: </b>quality- oriented; detail-oriented; self-starter; team player; multi-tasker; adaptability; flexibility; strong work ethic; positive &ldquo;can do&rdquo; attitude; collaborator; financially-oriented; service-oriented; coachable; dependable.<p><b>
Strong skill sets in the following areas: </b>effective decision-making; time management/working under tight deadlines; information and financial review and analyses; organization; problem analyses/solving; active listening; asking productive questions with an ability to apply learned information to a variety of related or similar situations; oral and written communication; interpersonal communication.</p><p><b>
Strong knowledge of</b>: advanced understanding of personal lines products, including residential homeowners and personal umbrella products; depending on area of focus, advanced understanding of property-related (1st party) and/or liability-related (3rd party) principles, practices, processes and terminology; business writing, grammar and punctuation rules; telephone and email business etiquette rules; desktop computer operations; standard business software and web-based engine operations (e.g., Microsoft Word, Microsoft Excel, Microsoft Outlook and Internet Explorer). MS Access, MS PowerPoint a plus. Thorough knowledge of Xactimate required.</p><b>
Licenses, Education and/or Experience</b><p><b><br>
For external candidates applying to a Claims Analyst III position:</b> Bachelor&rsquo;s Degree and five or more years residential property (1st party) or liability (3rd party) experience or equivalent. Must hold a current 6-20 Claims Adjuster or equivalent (for other applicable states) license, as required by job opening.</p></div>

Claims Analyst III (Residential Property and/or Liability)

OOIDA

<div><div><div>Are you a <b>dedicated</b>, <b>detail-oriented</b> professional with a passion for delivering exceptional <b>customer service</b>? Do you thrive in a team environment and enjoy making meaningful decisions that impact people&rsquo;s lives? If so, we&rsquo;d love to hear from you!</div></div><p>
</p><div><div>We&rsquo;re seeking a motivated <b>Physical Damage Claims Adjuster</b> to join our team. In this role, you'll handle claims with precision, professionalism, and empathy&mdash;ensuring a smooth and transparent claims process for all parties involved.</div></div><p>
</p><div><div><b>Supporting small businesses one member at a time.</b> Since 1973, OOIDA has represented the interests of independent owner-operators and professional drivers on all issues that affect truckers. The Association participates in virtually every significant rulemaking affecting professional truckers, testifies at all major hearings on trucking issues, and participates in industry-wide organizations and conferences.</div></div><p>
</p><div><div><b>Benefits</b></div></div><ul><li><div>
Low cost Employee Medical &amp; Dental Insurance the first of the month after 60 days of employment and a low $1,250 deductible</div></li><li><div>
Vacation and personal time after 60 days</div></li><li><div>
401K - employer matches half up to 10%</div></li><li><div>
Casual dress attire</div></li><li><div>
On-site fitness and daycare center</div></li></ul><p>
</p><div><div><b>Responsibilities</b></div></div><ul><li><div>
Performs extensive and professional communication with insured, policy holder, claimant tow companies, government bureaus, outside adjusters, industry professionals, witnesses, police and any other person(s) necessary regarding claims</div></li><li><div>
Reviews field adjusters report and photos to determine settlement amount of repairable and total loss claims</div></li><li><div>
Prepares report of findings and negotiates settlement with insured</div></li><li><div>
Works with salvage buyers, and lien holders to obtain needed documents for settlement of claims</div></li></ul><p>
</p><ul><li><div>Pay based on qualifications and experience</div></li></ul><div><div><b>
Required</b></div></div><ul><li><div>
Team player with good interpersonal skills
</div></li><li><div>Great customer service and people skills</div></li><li><div>
Self-motivated and strong work ethics</div></li></ul><p>
</p><div><div><b>Helpful</b></div></div><ul><li><div>
Claims adjuster experience
</div></li><li><div>Insurance sales or commercial cargo brokerage experience</div></li><li><div>
Mechanical and/or body shop knowledge of class 8 trucks</div></li><li><div>
Knowledge of AS400 and Content Manager</div></li><li><div>
Bilingual (English, Spanish)</div></li></ul></div>

Claims Adjuster, Physical Damage I

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