cargo operations agent

Avex Cargo

<b>Job Description <br> </b><ul>
 <li>Undertake marketing projects for the benefit of our<br> Company.<br> </li>
 <li> Organize creative campaigns and promotional events<br> that can make a difference for our company s success<br> according to trends and customer requirements.<br> </li>
 <li>Passionate for the  art  of marketing and will have<br> an abundance of ideas for building efficient<br> strategies.<br> </li>
 <li>Must bring forth a strong arsenal of techniques and<br> methods to promote our products, services and public<br> image.<br> </li>
 <li>Goal is to reach out to the market and cultivate the<br> customer s interest in our products and services in<br> ways that strengthen our reputation and facilitate<br> our continuous growth.<br> </li>
 </ul>

Cargo Operations Agent

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
</p><p>As Cargo Agent you will have to perform all cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation and transport to ensure smooth handling of cargo throughout Cargo Operations (Export and Import)
</p><p>In this role you will:
</p><ul><li>Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
</li><li>Follows the day-to-day operations related to own job
</li><li>Discusses safety concerns openly and reports them to the relevant supervisor
</li><li>Complies with relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
</li><li>Guides and assists the team of Loaders and Equipment Operators in cargo handling activities build-up, breakdown, acceptance and delivery, documentation of cargo, courier and mail in line with the standards
</li><li>Inspects and validates against relevant documentation and counts goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures
</li><li>Enters data manually or automatically in the cargo systems in a timely manner
</li><li>Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail
</li><li>Handles and loads all special cargo (dangerous goods, live animals, valuable goods, etc) in line with IATA manuals
</li><li>Performs all related cargo handling activities and operates equipment as required (tow trucks, forklifts, etc) for movement of loads.
</li><li>Loads and unloads cargo from ULDs / Aircrafts and Trucks as appropriate in a timely manner
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p>To be considered for this role, you should meet the below requirements:
</p><ul><li>O level (Minimum of 10 years of schooling required) or Higher Secondary (12 years schooling)
</li><li>Experience of 2 years in Logistics and Cargo
</li><li>Good Communication in English both written and spoken
</li><li>Valid UAE or GCC license for operating equipment
</li></ul><p>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers . Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</p></div>

Cargo Agent

Worldwide Flight Services

<div><div><div><h2 class="jobSectionHeader"><b>About WFS</b></h2>
</div><div><p>
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p>
The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company&rsquo;s delivery schedules. Moves cargo up to 70lbs. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors&rsquo; activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
</div><div><ul><li>Ability to handle the stress of a fast-paced eight-hour shift.</li><li>
Ability to drive all cargo handling equipment.</li><li>
Ability to step up to an above ground level.</li><li>
Retrieve import/deliver export documents to and from aircraft.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Requirements</b></h2>
</div><div><ul><li>HS Diploma, GED or Equivalent</li><li>
Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads</li><li>
 Must be at least 18 years of age if position requires driving cargo handling equipment\</li><li>
Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.</li><li>
**Must be available to work overnight shifts**</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Skills</b></h2>
</div><div><ul><li>Ability to read, write, fluently speak and understand the English language.</li><li>
Minimum typing speed of 30 WPM.</li><li>
Ability to concentrate on detail.</li><li>
Ability to learn PC skills and apply knowledge.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements/Working Conditions</b></h2>
</div><div><ul><li>Ability to lift up to 70 lbs. No exceptions.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Perks &amp; Benefits</b></h2>
</div><div><ul><li><b><i>Want your pay in advance?</i></b> Access your pay when you need it through DailyPay app!</li><li><b><i>
Are you a top performer who thrives on recognition?</i></b> On the spot awards offered through the Awardco Platform including gift cards and more!</li><li><b><i>
Need quality medical care?</i></b> Multiple options for both full and part-time employees!</li><li><b><i>
Want WFS Employee Extras? </i></b>Travel Discounts, Pet insurance, Discount Shopping &amp; More!</li><li><b><i>
Looking to stay healthy and improve your life? </i></b>Wellness Programs offered to all employees!</li><li><b><i>
Want to invest in your future? </i></b>401k program offered!</li><li><b><i>
Looking to grow and have a career with us?</i></b> Opportunity for Internal Mobility and transfers available!</li></ul><p></p><p><br>
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</p></div></div></div>

Office Agent Cargo

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
</p><p>As a <b>Cargo Customer Service Agent </b>you will, provide existing and potential customers with consistent quality service promoting and selling all products and services including a comprehensive sales / system support and information brokerage service to customers with regards to all products rates, details, bookings, connections and regulations.
</p><p><b>In this role, you will:
</b></p><ul><li>Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
</li><li>Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety.
</li><li>Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations.
</li><li>Implements day-to-day operations assigned and ensures compliance with the established standards and procedures.
</li><li>Contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost reduction and productivity improvement.
</li><li>Attends to queries from customers on export or import of freight to ensure that all information is provided in a timely and accurate manner.
</li><li>Follows up on customer complaints by attending to them and recording them and initiating relevant action on functional and operational issues to ensure customer satisfaction and long-term relationships using specific software programme.
</li><li>Ensures staff are aware about changes such as new destinations, tariff, fuel surcharge, embargo restrictions and specific guidelines given to customers for shipments like AVI/HUMPER/DGR/VUN in order to disseminate accurate and prompt information.
</li><li>Supports Cargo Customer Service Supervisor to compile statistics to generate the required reports on the sales/revenue which needs to be handed over to revenue accounts on a daily basis to ensure that correct rates are applied and payments ae claimed from respective agents as well as service levels.
</li><li>Maintains Cargo Contact Centre database by obtaining correct and updated details of customers and same to be updated in the database application year. Updates all new information regarding embargos, restrictions and Agent/Airline contact details in Call Centre Rate System.
</li><li>Manage the Calogi Helpdesk mailbox and ensure timely correspondence to customers on queries / issues.
</li><li>Participate in commercial activities of dnata Cargo whenever required by the management.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for the role, you must meet the below requirements:
</b></p><div><ul><li>High School with a Certificate (12 years of schooling) and 2-4 years of experience in customer services oriented department of an airline or similar experience in a service Industry.
</li><li>Proficient understanding of airlines&rsquo; customer service product (specific airport related requirements).
</li><li>Proficient IT and Computer Literacy.
</li><li>English Language Skills: Level 5.
</li><li>Basic Safety Awareness Skills.
</li><li>Basic Planning and Organizing Skills.
</li><li>Proficient Communication Skills.
</li><li>Proficient Negotiation Skills.
</li><li>Basic Customer Management Skills.
</li></ul></div><p>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.<br>
</p><p></p><br>
<h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p></div>

Cargo Customer Service Agent

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Cargo Network Compliance Officer
</div></div><div><div>Ref #
</div><div>227623
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 16-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world&rsquo;s largest global air cargo carrier, Qatar Airways Cargo is leading this change.</p><p>
To support our vision, we are looking for talents &ndash; the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo&rsquo;s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.</p><p>
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo Operations Team in Doha as a Cargo Network Compliance Officer</p><p><b>
About the role</b></p><p>
In this role, you will be responsible to monitor and enhance Qatar Airways compliance within the cargo network performance monitoring. Identify network performance issues related to safety, security and compliance, and work with the stations towards resolving the issues to achieve the organizational goals. Further lead all related parties to foster the achievement of performance indicators and continuous improvement of the operations.</p><p><b>
As part of your daily responsibilities, you will also:</b></p><ul><li>
Ensure occurrences and non-conformance/irregularities database is evaluated and updates on a daily basis and notification sent to the concerned stations for investigations</li><li>
Manage the occurrences and non-conformance/irregularities database ensuring it always up-to-date</li><li>
Follow up on status and actions ensuring timely publication of reports and closure of actions</li><li>
Liaise with the necessary relevant sub units of cargo department and external service providers including GSA and GHA in order to resolve issues by effective communication in a timely manner</li><li>
Conduct or support the risk assessments, investigations and verify non-conformance reported, preparing periodical non-conformance performance reports.</li><li>
Assist in improving customer trust and loyalty to Qatar Airways Cargo and ensure that global account customer performance queries are efficiently handled</li><li>
Monitoring and control the required quality, safety, security and/or service standards implementation through entire network for safe cargo operations.</li><li>
Develop promotional material and campaigns for cargo safety, security and compliance to raise network awareness on the best practices and improve operational performance.</li><li>
Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries.</li><li>
Regularly evaluate the Network station performance and ensure the CAR/trends are sent to the stations and effectively manage closure of open Non-conformances.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community and a world class airline.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><ul><li>
Bachelor&rsquo;s degree or equivalent with minimum of 3 years of job- related experience</li><li>
Good understanding of Aviation security and cargo operations</li><li>
Knowledge of IATA/TACT Regulations</li><li>
Ability to liaise with peers and stakeholders in the HUB and around the Network</li><li>
Ability to work on resolution of non-conformities</li><li>
Possess skills to manage and represent data on Operational/Commercial performance</li><li>
Working knowledge of investigative business analytic system concerning Audits/SMS is preferred</li><li>
Excellent command of the English language</li><li>
Advanced MS Office skills</li></ul><p><b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
<p></p>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227623</div></div></div></div></div></div></div></div>

Cargo Network Compliance Officer

Etihad

<div>
 To lead and manage the cargo sales and commercial strategy for Abu Dhabi, driving revenue growth, market share, and customer engagement in alignment with Etihad Cargo&rsquo;s global vision. This role supports the Area Commercial Manager in executing regional strategies and acts as a key contributor to the UAE and GCC commercial performance.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 Sales Strategy &amp; Execution
 <br/>
 <br/>
 <ul>
  <li>
   Develop and implement a robust sales plan for Abu Dhabi in line with Etihad Cargo&rsquo;s
  </li>
  <li>
   regional objectives.
  </li>
  <li>
   Identify new business opportunities and revenue streams across freight forwarders,
  </li>
  <li>
   logistics providers, and key accounts including overseeing the regional global.
  </li>
  <li>
   Monitor market trends and competitor activity to adjust commercial tactics accordingly.
  </li>
  <li>
   Client Relationship Management
  </li>
  <li>
   Build and maintain strong relationships with key customers, ensuring high levels of
  </li>
  <li>
   customer satisfaction and loyalty.
  </li>
  <li>
   Negotiate commercial agreements and service-level commitments with strategic
  </li>
  <li>
   partners.
   <br/>
   <br/>
  </li>
 </ul>
 Performance Management
 <br/>
 <br/>
 <ul>
  <li>
   Track and report on sales performance, revenue targets, and market penetration on weekly basis.
  </li>
  <li>
   Collaborate with pricing, operations, and network planning teams to optimize cargo capacity and profitability.
   <br/>
   <br/>
  </li>
 </ul>
 Strategic Support
 <br/>
 <br/>
 <ul>
  <li>
   Act as a strategic advisor to the Area Commercial Manager &ndash; UAE &amp; GCC, contributing insights and recommendations to shape regional commercial direction.
  </li>
  <li>
   Support the execution of Etihad Cargo&rsquo;s long-term vision by aligning local initiatives with broader business goals.
   <br/>
   <br/>
  </li>
 </ul>
 Team Collaboration &amp; Leadership
 <br/>
 <br/>
 <ul>
  <li>
   Coordinate with cross-functional teams including marketing, operations, and customer service to ensure seamless cargo delivery and client experience.
  </li>
  <li>
   Mentor Strategic (VIP) sales staff and contribute to a high-performance culture.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business or related field.
  </li>
  <li>
   Proven track record in achieving sales targets and managing key accounts.
  </li>
  <li>
   Excellent communication, negotiation, and analytical skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Etihad Airways
  <br/>
  <br/>
 </strong>
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 <br/>
 <br/>
 To learn more, visit etihad.com
 <br/>
 <br/>
 <strong>
  Recruitment Fraud Alert
  <br/>
  <br/>
 </strong>
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>


Sales Officer Cargo - Abu Dhabi

<b>Job Description </b><br> <ul>
 <li>Supervise and coordinate the activities of ground<br> crew in the loading, unloading, securing, and<br> staging of aircraft cargo or baggage.<br> </li>
 <li>May determine the quantity and orientation of cargo<br> and compute aircraft center of gravity.<br> </li>
 <li>May accompany aircraft as member of flight crew and<br> monitor and handle cargo in flight, and assist and<br> brief passengers on safety and emergency procedures.<br> </li>
 <li>Includes loadmasters</li>
 </ul>

Cargo Operations Manager

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