cargo service agent

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
</p><p>As a <b>Cargo Customer Service Agent </b>you will, provide existing and potential customers with consistent quality service promoting and selling all products and services including a comprehensive sales / system support and information brokerage service to customers with regards to all products rates, details, bookings, connections and regulations.
</p><p><b>In this role, you will:
</b></p><ul><li>Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
</li><li>Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety.
</li><li>Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations.
</li><li>Implements day-to-day operations assigned and ensures compliance with the established standards and procedures.
</li><li>Contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost reduction and productivity improvement.
</li><li>Attends to queries from customers on export or import of freight to ensure that all information is provided in a timely and accurate manner.
</li><li>Follows up on customer complaints by attending to them and recording them and initiating relevant action on functional and operational issues to ensure customer satisfaction and long-term relationships using specific software programme.
</li><li>Ensures staff are aware about changes such as new destinations, tariff, fuel surcharge, embargo restrictions and specific guidelines given to customers for shipments like AVI/HUMPER/DGR/VUN in order to disseminate accurate and prompt information.
</li><li>Supports Cargo Customer Service Supervisor to compile statistics to generate the required reports on the sales/revenue which needs to be handed over to revenue accounts on a daily basis to ensure that correct rates are applied and payments ae claimed from respective agents as well as service levels.
</li><li>Maintains Cargo Contact Centre database by obtaining correct and updated details of customers and same to be updated in the database application year. Updates all new information regarding embargos, restrictions and Agent/Airline contact details in Call Centre Rate System.
</li><li>Manage the Calogi Helpdesk mailbox and ensure timely correspondence to customers on queries / issues.
</li><li>Participate in commercial activities of dnata Cargo whenever required by the management.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for the role, you must meet the below requirements:
</b></p><div><ul><li>High School with a Certificate (12 years of schooling) and 2-4 years of experience in customer services oriented department of an airline or similar experience in a service Industry.
</li><li>Proficient understanding of airlines&rsquo; customer service product (specific airport related requirements).
</li><li>Proficient IT and Computer Literacy.
</li><li>English Language Skills: Level 5.
</li><li>Basic Safety Awareness Skills.
</li><li>Basic Planning and Organizing Skills.
</li><li>Proficient Communication Skills.
</li><li>Proficient Negotiation Skills.
</li><li>Basic Customer Management Skills.
</li></ul></div><p>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.<br>
</p><p></p><br>
<h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</p></div>

Cargo Customer Service Agent

Riuman International

<p>Job Title: Cargo Agent<br/>Education: Graduation (Aviation Graduate Preferred)<br/>Experience: Minimum 2 Years<br/>Salary Range: PKR 50,000 &ndash; 70,000<br/>Shift: Rotational</p><p>Job Description:<br/>We are looking for a responsible and experienced Cargo Agent to manage cargo handling, documentation, and coordination with airline and ground staff. The candidate must ensure timely processing and safe handling of shipments.</p><p>Key Responsibilities:</p><ul><li>Handle air cargo documentation and booking process</li><li>Coordinate with airlines, customers, and warehouse teams</li><li>Ensure proper loading and unloading of shipments</li><li>Verify cargo details, weight, and compliance requirements</li><li>Maintain records and prepare reports</li><li>Follow aviation safety and security standards</li></ul><p>Requirements:</p><ul><li>Graduation (Aviation degree preferred)</li><li>At least 2 years of cargo / logistics experience</li><li>Knowledge of air freight procedures and documentation</li><li>Good communication and coordination skills</li><li>Willing to work in rotational shifts</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Cargo Agent

Quantem Aviation Services

<div><p>Cargo Agent</p><p></p><p><br>
$18.00</p><p></p><p><br>
Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.</p><p></p><p><br>
Our employees receive the following, based on position and eligibility requirements:</p><p></p><ul><li><br>
Employee discounts</li><li>Competitive wages</li><li>Flexible schedule</li><li>Advancement opportunities</li><li>On the job training</li><li>$300 referral bonuses - unlimited</li><li>DailyPay</li></ul><p></p><p><br>
Position Overview:</p><p></p><p><br>
As a cargo agent, you will assist customers during the shipping and handling process by expediting and routing movement of incoming and outgoing cargo and freight shipments for air transportation.</p><p></p><p><br>
Essential Duties and Responsibilities (Including but not limited to):</p><p></p><ul><li><br>
Builds up and breaks down cargo pallets and freight containers following guidelines;</li><li>Identifies cargo that does not meet customer or company standards and or guidelines;</li><li>Obtains proper security documents for all shipments;</li><li>Organizes freight within the warehouse according to the base storage plan;</li><li>Properly and safely loads and unloads freight;</li><li>Transport Mail or Cargo to Flight Line</li></ul><p></p><p><br>
Required Skills and Experience:</p><p></p><ul><li><br>
Maintain and treat all information as confidential;</li><li>Possess the tact to deal with all levels of employees and client representatives;</li><li>Must be able to read, write, understand and carry out instructions in English;</li><li>Must be able to verbally direct in English;</li><li>A valid driver&rsquo;s license is required for this position.</li><li>Ability to obtain and maintain security clearances required by Local and Federal Regulatory Authorities.</li></ul><p>
Work Environment:</p><p></p><ul><li><br>
Warehouse - physically strenuous, prolonged periods of time standing with exposure to noise (may be</li></ul><p>
excessive at times), safe but potentially unpleasant odors, varying temperatures and humidity, in and around heavy moving equipment.</p><p></p><p><br>
Physical Demands:</p><p></p><ul><li><br>
Must be able to squat, stoop, kneel, bend, stretch, crawl in awkward positions;</li><li>Must be able to lift, push pull up to 75 pounds at times;</li><li>May be exposed to hazards inherent in airport operations, including noise, vehicles, equipment, and weather, all of which are well-managed with a high level of training, personal protective equipment, and safety procedures.</li></ul></div>

Cargo Agent/Runner - Full Time (CLT)

Worldwide Flight Services

<div><div><div><h2 class="jobSectionHeader"><b>About WFS</b></h2>
</div><div><p>
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p>
The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company&rsquo;s delivery schedules. Moves cargo up to 70lbs. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors&rsquo; activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
</div><div><ul><li>Ability to drive all cargo handling equipment.</li><li>
Retrieve import/deliver export documents to and from aircraft.</li><li>
Reports to work on a regular and timely basis.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Requirements</b></h2>
</div><div><ul><li>HS Diploma, GED or Equivalent.</li><li>
Must be at least 18 years of age if position requires driving cargo handling equipment.</li><li>
Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Skills</b></h2>
</div><div><ul><li>Ability to learn PC skills and apply knowledge.</li><li>
Ability to read, write, fluently speak and understand the English language.</li><li>
Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements/Working Conditions</b></h2>
</div><div><ul><li>Ability to lift up to 70 lbs.</li><li>
Ability to handle the stress of a fast-paced eight-hour shift.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Perks &amp; Benefits</b></h2>
</div><div><ul><li><b><i>Want your pay in advance?</i></b> Access your pay when you need it through DailyPay app!</li><li><b><i>
Are you a top performer who thrives on recognition?</i></b> On the spot awards offered through the Awardco Platform including gift cards and more!</li><li><b><i>
Need quality medical care?</i></b> Multiple options for both full and part-time employees!</li><li><b><i>
Want WFS Employee Extras? </i></b>Travel Discounts, Pet insurance, Discount Shopping &amp; More!</li><li><b><i>
Looking to stay healthy and improve your life? </i></b>Wellness Programs offered to all employees!</li><li><b><i>
Want to invest in your future? </i></b>401k program offered!</li><li><b><i>
Looking to grow and have a career with us?</i></b> Opportunity for Internal Mobility and transfers available!</li></ul><p></p><p><br>
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</p></div></div></div>

Office Agent Cargo

POI Aviation Guam

<p><b>Job Description:</b></p><p>Join a team where your skills keep us moving and collaboration makes us stronger.</p><p>Position Summary:</p><p>POI Aviation is looking for a Cargo Agent to join our Cargo Operations team. In this hands-on role, you&rsquo;ll handle inbound and outbound cargo and baggage, operate ground support equipment, and help ensure shipments are moved safely, accurately, and on time for our airline partners and customers.</p><p>Key responsibilities</p><p>In this role, you will be expected to perform with or without accommodation:</p><ul><li>Prepare and process documents for <b>outbound, inbound, and transfer cargo</b>, including securing cargo documents from flights and filing movement records as required.</li><li>Handle and accept cargo in accordance with <b>IATA, FAA, TSA, local airport, airline, and company regulations</b>, ensuring security and safety of baggage and cargo in each cargo aircraft compartment.</li><li>Coordinate cargo <b>build-up for outbound shipments and breakdown/re-build of inbound cargo</b>, ensuring cargo is built up and broken down expeditiously and according to load instructions.</li><li>Release inbound cargo to consignees after customs and quarantine clearance and gather accurate weight information for built-up cargo for final acceptance.</li><li>Operate ground support equipment to <b>load and off-load baggage and cargo</b> to and from aircraft for both commercial and freight operations, following all safety procedures.</li><li>Inspect equipment prior to flight operations, promptly reporting any defects to GSE Mechanics, and operate equipment used in servicing aircraft such as loaders, tow tugs, conveyor trucks, potable water trucks, lavatory service trucks, and baggage tractors.</li><li>Help maintain the cleanliness and safety of the cargo warehouse and surrounding areas.</li><li>Perform other duties and responsibilities as may be required by the job or for skill development.</li></ul><p>Qualifications</p><p>Education</p><ul><li>A high school diploma, GED, or an equivalent combination of training and experience that demonstrates the ability to perform the essential functions of the position preferred.</li></ul><p>Experience</p><ul><li>Minimum of one (1) year of experience in a related operational field, such as cargo handling, warehouse operations, ramp services, logistics, or similar environments.</li></ul><p>Skills &amp; competencies</p><ul><li>Ability to safely operate forklifts and other specialized cargo equipment, with a willingness to learn and master additional tools as needed for cargo servicing operations.</li><li>Strong written and verbal communication skills combined with basic computer proficiency, including typing and familiarity with common applications.</li><li>Excellent interpersonal skills with a commitment to working collaboratively in a team environment and supporting a respectful, safety-focused culture.</li><li>Must be flexible and adaptable to changes necessary for achieving the organization&rsquo;s objectives, including new procedures, schedules, and operational requirements</li><li>Role requires handling luggage weighing up to 70 lbs., with assistance or reasonable accommodation available as needed to support passenger and baggage services.</li><li>Must possess and maintain a valid driver&rsquo;s license for operating company vehicles and equipment.</li></ul><p>Equal Employment Opportunity (EEO) Statement</p><p>POI Aviation is an Equal Employment Opportunity employer. We are committed to fair and inclusive hiring and will consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal or Guam law.</p><p>If you need reasonable accommodation to apply for or participate in the selection process, please contact Human Resources at hrpoiguam@poiaviation.com.</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>On-the-job training</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: In person</p>

Qatar Airways

<div>
 Job title
 <br/>
 <br/>
 Manager Cargo Network Operations
 <br/>
 <br/>
 Ref #
 <br/>
 <br/>
 231166
 <br/>
 <br/>
 Location
 <br/>
 <br/>
 Qatar - Doha
 <br/>
 <br/>
 Job family
 <br/>
 <br/>
 Cargo &amp; Airport Operations
 <br/>
 <br/>
 <ul>
  <li>
   Closing date: 02-Mar-2026
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   About The Role:
   <br/>
   <br/>
  </strong>
 </strong>
 Qatar Airways are pleased to announce an opportunity to join Cargo Operations department as Manager Cargo Network Operation, based in Doha, Qatar.
 <br/>
 <br/>
 We are seeking an experienced and motivated individual to lead Cargo Operation for Europe &amp; America regions. This role will manage all cargo operations and freighter activities across the Qatar Airways Network in co-ordination with the regional operations teams. This relates to effective management of all Ground Handling Agents and Ground Service Providers and to ensure that highest levels of services are provided and maintained in accordance with the airline&rsquo;s requirements and procedures. Responsible for the management and review operational performance and improve cargo standards at all stations.
 <br/>
 <br/>
 <strong>
  <strong>
   Accountabilities Include But Not Limited To:
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Strategic
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Overall responsibility to define set and implement systems procedures for cargo operational staff within the network to ensure proper guidelines are given for smooth operational functions, relating to all cargo operations including freighter and passenger aircraft.
  </li>
  <li>
   Co-ordinate and design effective reporting mechanism to ensure up to date information from the outstation is maintained and corrective actions are applied to improve service levels.
  </li>
  <li>
   To plan future changes in operational needs and develop new working practices.
  </li>
  <li>
   Open new freighter stations and ensure all ground work is done for safe commercial operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Operational:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Responsible for cargo actives out the outstation relating to cargo build up and optimization of flight as laid down in the cargo booking list.
  </li>
  <li>
   To ensure that quality checks are completed on all cargo built before loading of the cargo commences on all Qatar Airways Freighter Aircraft. This relates to lasing, pallets nets and the standards applied from the CSM, FHM and COM.
  </li>
  <li>
   To ensure that inspections are carried out by Qatar Airways staff/representatives after all loading activities on board freighter aircraft have taken place relating to loading and securing of on-board cargo load.
  </li>
  <li>
   Interact with Ground Handling Agents/QR inter-departments/ Customs and Government authorities to obtain information/update governmental regulations to support cargo operation and avoid penalties legal implications.
  </li>
  <li>
   Conduct frequent station visits and undertake performance review meetings with the Ground Handling Agent and where required ensure specific QR personnel are available to attend and travel to freighter stations in absence of Load Control staff to release load sheets.
  </li>
  <li>
   Ensure OTP is maintained relating to freighter operations at outstations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Be part of an extraordinary story
  <br/>
  <br/>
 </strong>
 Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
 <br/>
 <br/>
 Join us as we dare to achieve what&rsquo;s never been done before.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  About You:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's Degree or Equivalent with Minimum 8 years of job-related experience
  </li>
  <li>
   Experience in managing Cargo Operation and Ground Handling Providers
  </li>
  <li>
   Communication and presentation skills
  </li>
  <li>
   Audit understanding and measurement management capabilities
  </li>
  <li>
   Safety &amp; Security knowledge
  </li>
  <li>
   Strong Leadership skills
  </li>
  <li>
   Effective negotiation skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   About Qatar Airways Group
   <br/>
   <br/>
  </strong>
 </strong>
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
 <br/>
 <br/>
 Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
 <br/>
 <br/>
 <strong>
  <strong>
   About Qatar Airways Group
   <br/>
   <br/>
  </strong>
 </strong>
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 <br/>
 <br/>
 So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
 <br/>
 <br/>
 https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=231166
</div>


Manager Cargo Network Operations

Chapman Freeborn

<div><p><b>Are you ready to charter your own career?</b></p><p><b>
The runway to success in global aviation begins here&hellip;</b></p><p>
Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? We are looking for an experienced<b> Cargo Charter Broker</b> to join the team in <b>Dubai, United Arab Emirates</b>. The successful candidate will be passionate about the aviation industry, target and goal driven and have experience in sales/brokerage with a background in cargo.</p><p><br>
</p><p><b>Purpose of the Role</b></p><p><b><br>
</b></p><p></p><ul><li>To manage all aspects of a Cargo charter flight from initial request to putting offers together, following up with client and carrying through to booking and handling of flight operation to its completion.</li><li>
To maximise business opportunities by offering tailored solutions to meet client requirements within budgetary and operational restrictions whilst making suitable profit for the company.</li><li>
To generate and manage a portfolio of clients and actively develop new business through initiative including following up on new leads, client recommendations and networking opportunities.</li></ul><p></p><p><b><br>
Responsibilities of the Role</b></p><p><br>
</p><ul><li>Communicate effectively with aircraft providers for offers.</li><li>
Negotiate with aircraft providers when necessary to procure best value for clients.</li><li>
Evaluate suitable commission schedule.</li><li>
Ensure timely offer with detailed and accurate information is provided for clients.</li><li>
Follow up regularly and work towards confirmation.</li><li>
Ensure all contracts, insurance and regulatory matters are accurate, legally compliant and that company requirements are met.</li><li>
Verify supplier contract in detail and ensure all terms comply with company charter agreement.</li><li>
Issue flight brief with all flight related information.</li><li>
Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutions.</li><li>
Maintain and develop relationships with both key clients and new business leads to maximise business opportunities and increase client loyalty in an industry where client retention is never guaranteed.</li><li>
Ensure client is always kept informed of any development linked to specific bookings.</li></ul><p></p><p><b><br>
Qualifications</b></p><p><br>
</p><p></p><ul><li>Minimum 3 years of experience in a sales role within cargo aviation</li><li>
Knowledge of the local UAE market</li><li>
Background in cargo charter sales</li><li>
Team player to work in a fast-paced environment</li><li>
Strong relationship building, account management &amp; customer service skills</li><li>
Ability to successfully balance client needs with business objectives</li></ul><p></p><p><b><br>
What We Offer</b></p><p><br>
</p><ul><li>Competitive salary</li><li>
Comprehensive benefits package</li><li>
Opportunity to join a global company and be part of a diverse international team</li><li>
Professional development and career opportunities</li><li>
Unlimited access to thousands of courses on LinkedIn Learning platform</li></ul><p><br>
</p><p>With more than 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world&rsquo;s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.</p><p><br>
</p><p>Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 11.500 professionals, providing state-of-the-art solutions to the aviation industry and beyond.</p><p><br>
</p><p>Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</p><p>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p></div>

Cargo Charter Consultant

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