cargo service supervisor

Qatar Airways

<div>
 Job title
 
 
 Cargo Planning Supervisor - Ahmedabad, India
 
 
 Ref #
 
 
 250000NH
 
 
 Location
 
 
 India - Ahmedabad
 
 
 Job family
 
 
 Corporate &amp; Commercial
 
 
 <ul>
 <li>
 Closing date: 05-Dec-2025
 
 
 </li>
 </ul>
 We are currently recruiting for the role of Cargo Planning Supervisor based in Ahmedabad, India.
 
 
 The Cargo Planning Supervisor plays a pivotal role in leading and overseeing the day-to-day activities of the Cargo Flight Planning Centre team, ensuring accurate and timely flight planning execution, offload recovery and disruption management. This role acts as the critical interface between tactical planning and strategic direction &ndash; translating network strategies into tactical execution while maintaining performance standards and ensuring optimal utilization of cargo capacity across the network.
 
 
 
 
 Responsibilities:
 
 
 
 
 As part of your role, your responsibilities will be inclusive of, but not limited to the following:
 
 
 <ul>
 <li>
 Supervise daily activities of Senior Cargo Planning Agents (Freight Booking List (FBL) release, capacity optimization, disruption recovery) ensuring all actions meet SLA and quality standards.
 </li>
 <li>
 Monitor cut-off time adherence in real time and intervene/ escalate when risk of breach is identified, ensuring 100% SLA compliance wherever possible.
 </li>
 <li>
 Validate escalation cases (e.g., high-value or AOG shipments) and provide direction on recovery decisions, ensuring minimal revenue loss and customer disruption.
 </li>
 <li>
 Plan and approve shift rosters based on workload forecasts to maintain coverage round-the-clock while optimizing overtime costs.
 </li>
 <li>
 Provide on-the-spot coaching and feedback to Senior Cargo Planning Agent during shift, ensuring consistent application of standards and improved error-free outputs.
 </li>
 <li>
 Compile, review and submit weekly/ monthly KPI reports (SLA%, recovery %, disruption turnaround, utilization rates) to the Strategic Planning team, ensuring visibility of network-level performance.
 </li>
 <li>
 Analyze recurring operational issues (e.g., capacity bottlenecks, documentation delays, load imbalance) and provide structured insights to Strategic team, supporting long-term process/ tool improvements.
 </li>
 <li>
 Cascade strategic updates, corrective actions and best practices from the strategic team to Cargo Panning Senior Agents, ensuring tactical actions are aligned with revenue and service priorities.
 </li>
 <li>
 Represent the tactical team in operational calls with IOC Cargo, Stations and Operations resolving escalated issues and safeguarding shipment recovery within customer and revenue expectations.
 </li>
 <li>
 Perform other department duties related to his / her position as directed by the Head of the Department
 
 
 </li>
 </ul>
 
 Be part of an extraordinary story
 
 
 
 Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
 
 
 Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.
 
 
 Together, everything is possible
 
 
 
 Qualifications
 
 
 
 
 Qualifications Required:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (or equivalent) with a minimum of 2 years of job-related supervisory experience in cargo planning, inventory management or revenue management support.
 </li>
 <li>
 Experience cargo planning, cargo capacity management, air cargo operations, inventory management or revenue management support functions
 </li>
 <li>
 Experience in disruption management, high-value cargo planning and optimization tools.
 </li>
 <li>
 Solid understanding of cargo operational and commercial processes
 </li>
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 Analytical thinking, problem solving skills and ability to analyze situations and take quick decisions
 </li>
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 Experience in leading a team
 </li>
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 Proficiency in any air cargo systems, MS Office and Excel/ BI reporting
 </li>
 <li>
 Strong command over English language, communication skills, presentation skills and ability to interact with multiple stakeholder across regions
 </li>
 <li>
 Comfortable to work in shifts including night shift, to manage a round-the-clock work stream
 </li>
 <li>
 Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
 
 
 </li>
 </ul>
 
 
 About Qatar Airways Group
 
 
 
 
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 
 
 So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
 
 
 
 
 About Qatar Airways Group
 
 
 
 
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 
 
 So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
 
 
 https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=250000NH
</div>

Cargo Planning Supervisor - Ahmedabad, India

flydubai

<div>MAIN OBJECTIVE OF ROLE: To oversee dnata handling, warehouse and ramp performance, ULD and palletised operations, bulk-loading activity, and compliance with all regulatory, safety, and OEM requirements. The manager ensures operational excellence as flydubai&rsquo;s cargo operations continue to grow in scale and complexity. KEY RESPONSIBILITIES:
<ul><li>Identify operational objectives and implement approved strategies, policies, and procedures to ensure safe, efficient, and revenue-optimised cargo operations across all aircraft types and operational locations.</li><li>
Ensures compliance with Standard Operating Procedures (SOPs) across all cargo operations, maintaining consistency and accuracy.</li><li>
Manages and facilitates investigations of accidents, incidents, service failures, irregularities, and customer complaints, ensuring root-cause identification and implementation of corrective and preventive actions.</li><li>
Prepares and monitors Key Performance Indicators (KPIs) and Safety Performance Targets in compliance with UAE GCAA standards, covering both bulk and ULD-based operations.</li><li>
Oversees day-to-day cargo operations at DXB and DWC, ensuring consistent handling standards, and service quality with dnata and other ground handling partners.</li><li>
Identifies, evaluates and recommends short, medium, and long-term infrastructure, automation, and resource requirements to support current and future cargo operations.</li><li>
Liaises with dnata and other third-party service providers at DWC to ensure service delivery, SLA compliance, and operational readiness for all aircraft types.</li><li>
Supports cargo product development, including system automation and the launch cargo products (pharma, express, automotive, oversized cargo, etc.).</li><li>
Takes ownership of all cargo-related documentation within the Ground Handling Manual (GHM) and ensures timely updates, regulatory alignment, and internal approvals.</li><li>
Manages cargo safety, security, and risk frameworks, in coordination with Safety &amp; Security, ensuring proper documentation, implementation, and compliance across the operation.</li><li>
Liaises with government authorities (Customs, Health, Police, and other regulators) at DXB and DWC to ensure the smooth movement of cargo, courier, and mail.</li><li>
Ensures all ground handling contracts include the required scope of services for both bulk and palletised operations, covering acceptance, ULD handling, warehouse activities, ramp processes, and service standards.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
Minimum 8 years of experience in cargo operations, freight handling, aviation ground operations Experience in managing large operational teams in cargo, aviation, or ground handling environments</li><li>
Years with qualifications: 8 - 10 years</li><li>
Advanced Cargo &amp; Dangerous Goods courses (Cargo Knowledge, Documentation, Special Load Handling, DGR Cat 6 or CBTA equivalent) Dangerous Goods Regulations (IATA CBTA 7.3A or UAE GCAA FIT4.1D) Safety Management Systems Certification Aviation Security Certification Special Cargo Products Certification</li><li>
Cargo EDI license desirable Weight &amp; Balance license desirable</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li><li>
Decision Making</li><li>
Inspiring &amp; Developing Others</li><li>
Strategic Thinking</li><li>
Business Acumen</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Manager - Cargo Operations

Air India SATS Airport Services Private Limited (AISATS)

<div>
 
 
 SENIOR MANAGER - CARGO SERVICES
 
 
 
 
 
 
 
 JOB PURPOSE &amp; SPECIFIC RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 The Senior Cargo Manager reports to the Assistant Vice President &ndash; Cargo Operations.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provides good customer service to airlines and other clients by ensuring that their requirements, enquiries and complaints are attended to and resolved expeditiously.
 </li>
 </ul>
 
 
 
 <ul>
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 Provide prompt services to queries on export and import cargo irregularities from clients and their overseas stations.
 </li>
 </ul>
 
 
 
 <ul>
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 Conduct regular weekly/monthly meetings with airline clients to review and resolve operations issue.
 </li>
 </ul>
 
 
 
 <ul>
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 Plan and introduce work improvement methods by conducting work studies on work processes with emphasis on staff deployment.
 </li>
 </ul>
 
 
 
 <ul>
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 Analyze the data collected and propose ways to improve the work processes and improve staff and resource utilization.
 </li>
 </ul>
 
 
 
 <ul>
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 Expenditure and exercise tight controls to prevent excessive expenditure.
 </li>
 </ul>
 
 
 
 <ul>
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 Monitor the results of relevant projects and submit post implementation reports.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure that all performance data are properly maintained.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure that quality control checks/ measures are in place for all functions in cargo operations
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Responsible for quarterly review of quality control and self &ndash; assessment for cargo division.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure the compliance of assigned airlines Service Level Agreement (SLA) and achievement of a score of &ldquo;good&rdquo; in the monthly and bi-annual surveys.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Liaise with relevant section or department involved whenever there are new procedure/handling/audit requirement introduced by the airline.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Attends to the airline auditor who audits station&rsquo;s operation in particular with regards to safety, procedures and dangerous goods handling.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Explore, identify enhancements to IT systems to improve work methods and staff productivity to provide a high standard of service.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Planning, implementation, evaluation and guidance of all cargo operational and administrative functions
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure timely replacement of old equipment and plan for budgetary allocation for capitalization of assets used at the airport for operational functions
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 To ensure strict compliance to their department/section operational safety and security functions, and also ensuring operations are provided with necessary resources.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Evolve and monitor implementation of cargo handling procedures
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Attend customer complaints and resolve them in a timely manner
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure rectification of discrepancies
 </li>
 </ul>
 
 
 
 <ul>
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 Ensure processing of cargo claims with shortest time possible
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Develop system for regular monitoring of field operation
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate with station/terminals for improvement of service facilities
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 To prepare and update Cargo Handling Manual/circulars and other reference material
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Update station about IATA regulations &amp; procedures of cargo handling
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Negotiate and update cargo handling agreements relating to cargo services
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Implementation of SMS in Cargo
 </li>
 </ul>
 
 
 
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 <li>
 Effectively manage cargo handling facilities
 </li>
 </ul>
 
 
 
 <ul>
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 Make cargo handling procedures more efficient and conversant to industry requirements
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Management and optimum utilization of Cargo Terminal facilities
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Optimum utilization of available manpower and motivating manpower for training/rewards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Responsible and accountable for overall quality, safety and security of operations.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 EDUCATIONAL QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree / diploma (or) equivalent from a reputed university
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Post Graduate degree preferred
 </li>
 </ul>
 
 
 
 
 
 
 
 
 RELEVANT EXPERIENCE
 
 
 
 
 
 <ul>
 <li>
 Minimum of 5 years of relevant experience of airline experience
 </li>
 </ul>
 
 
 
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 <li>
 Must have lead an area of operations successfully
 </li>
 </ul>
 
 
 
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 Good oral and written communication skills
 </li>
 </ul>
 
 
 
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 <li>
 Must possess exceptional leadership and interpersonal skills
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Marketing experience will be considered an advantage
 </li>
 </ul>
 
 
 
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 <li>
 Experience in risk analysis procedures, airline quality management systems and familiarity with ISO 9001/2000 procedures
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Eligible in Dangerous Goods Acceptance and Live Animals Regulations
 </li>
 </ul>
 
 
 
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 <li>
 Effective people management and planning/organizing skills, customer focused and analytical with good judgment
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Must have lead an area of operations successfully
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Excellent knowledge of the layout of the Noida Air Freight Terminal
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Thorough Airline Industry knowledge
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Should be able to handle matter relating to compliance/discrepancies &amp; claims related to cargo
 </li>
 </ul>
 
 
 
 <ul>
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 Should be computer literate
 </li>
 </ul>
 
 
 
 
 
 
 
 
 PERSONAL CHARACTERISTICS &amp; BEHAVIOURS
 
 
 
 
 
 <ul>
 <li>
 Ability to work in a diverse, multicultural and fast paced operational environment
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong leadership skills and proven experience in staff development
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 &ldquo;Hands on&rdquo; approach to all tasks
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ability to take a proactive approach to overcome challenges and achieve results
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Developing sub-ordinates skills and competencies and defines development needs
 </li>
 </ul>
 
 
 
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 Must be a good decision maker to come out with practical solutions
 </li>
 </ul>
 
 
 
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 Must be ready to take initiative and lead in unforeseen circumstances
 </li>
 </ul>
 
 
 
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 Must have good interpersonal skills and maintain good relations with stakeholders involved
 </li>
 </ul>
 
 
 
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 Must be smart, confident, calm and level-headed
 </li>
 </ul>
 
 
 
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 Must possess good organizational skills
 </li>
 </ul>
 
 
 
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 <li>
 Fluent in written and spoken English
 </li>
 </ul>
 
 
 
 <ul>
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 Advanced Knowledge of MS Office application
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Comprehend and translate complex data and its relationship to trends and observations
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Responsible for quarterly review of safety , quality control and self &ndash; assessment for cargo division.
 </li>
 </ul>
 
 
</div>

SENIOR MANAGER - CARGO SERVICES

<div>MAIN OBJECTIVE OF ROLE: To support secure cargo operations on a shift basis, optimize aircraft space and payload on critical flight sectors, and manage post-flight activities and compliance, while fostering seamless coordination among Ground Handling Agents and stakeholders. KEY RESPONSIBILITIES:
<ul><li>Performs assigned tasks in line with company Standard Operating Procedures, safety, security and specific airline procedures.</li><li>
Identifies critical flight sectors to optimize space and payload. .</li><li>
Co-ordinates with GHA and ensures cargo is flown as booked and that customer service standards are maintained as per SLA agreed.</li><li>
Intercepts and resolves issues such as delays, disruptions, cargo mishandling and transfer of cargo to minimize misconnections and optimum utilization of aircraft capacity.</li><li>
Investigates and prepares post flight reports and communicates with Senior Officers for proactive decision-making.</li><li>
Evaluates the shift strength and escalates further requirements with Senior Officers when required.</li><li>
Ensures the expeditious and accurate completion of all post flight activities including dispatch messages, forwarding documentation, and completion of station file. .</li><li>
Collates and compiles the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies and procedures.</li><li>
Undertakes warehouse and airside activities as assigned by Senior Officers.</li><li>
Performs departure and arrival functions in Cargo systems at regular intervals for the Dubai station.</li><li>
Communicates Dubai and outstation non-compliances to cargo quality control for preventive measures.</li><li>
Ensures courier and post office mail activities are undertaken in liaison with Ground Handling Agents.</li></ul>
QUALIFICATIONS:
<ul><li>High School Diploma</li><li>
Fluent in English</li><li>
Years with qualifications: 3 - 5 years</li><li>
Dangerous Goods Regulations (IATA CBTA 7.3A or UAE GCAA FIT4.1D). Live Animal Regulations. Perishable Cargo Regulations. Safety Management Systems. Aviation Security.</li><li>
Valid UAE Driving License</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Senior Coordinator - Cargo Operations (DWC)

<div>MAIN OBJECTIVE OF ROLE: To provide administrative and commercial support in the execution of charter operations and the development of specialized cargo products, by assisting in quotation preparation, coordination between commercial and operational teams, and maintenance of charter and product documentation to ensure smooth and efficient delivery of cargo services. KEY RESPONSIBILITIES:
<ul><li>Supports charter operations by coordinating requests, preparing quotations, and facilitating internal approvals to ensure timely response and smooth execution of charter activities.</li><li>
Coordinates with Commercial, Pricing, Capacity Management, and Operations to confirm aircraft availability, routing options, and feasibility of charter movements.</li><li>
Prepares and maintains documentation for charter flights, including service requests, agreements, and internal authorization forms.</li><li>
Assists in setting up new products in the cargo system (SkyChain), ensuring correct configuration of service codes, handling parameters, and revenue tracking setup.</li><li>
Tracks and updates charter performance data, including flight utilization, revenue, and customer feedback, for management review, for management reporting and analysis.</li><li>
Liaises with Finance and Contracts teams to ensure accurate billing, cost recovery, and vendor invoice verification.</li><li>
Supports the coordination of specialized cargo products (e.g., pharmaceuticals, express, perishables), ensuring correct operational handling and documentation.</li><li>
Monitors charter schedules and operations, providing status updates and coordinating with the Operations Control Center to ensure smooth execution.</li><li>
Maintains the charter and product filing system, ensuring all documentation, reports, and quotations are up to date and easily retrievable.</li><li>
Assists in preparing management presentations, performance dashboards, and commercial reports related to charter and product development.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
Minimum 2 years of experience in cargo operations, sales support, or charter coordination within an airline or freight forwarding environment. Strong coordination and communication skills with attention to detail.</li><li>
Years with qualifications: 2 - 4 years, Years without qualifications (if applicable): 4 - 6 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Officer - Cargo Charter & Product Support

<div>MAIN OBJECTIVE OF ROLE: To support regional cargo sales performance through proactive account management, market analysis, and coordination with GSAs and internal teams by strengthening customer relationships, supporting pricing initiatives, and facilitating communication between the Commercial and Operations teams to maintain high service standards. KEY RESPONSIBILITIES:
<ul><li>Supports the achievement of cargo revenue, tonnage, and yield targets for assigned regions through effective sales follow-up and market engagement.</li><li>
Coordinates with GSAs to monitor performance, ensure compliance with sales targets, and support local promotional or business development activities.</li><li>
Maintains regular communication between Commercial (Sales, Pricing, Capacity) and Operations teams to ensure customer requirements and service standards are consistently met.</li><li>
Analyzes sales and market data to identify trends, revenue opportunities, and potential risks, providing actionable insights to management.</li><li>
Assists in managing key customer accounts within the assigned region, including follow-ups on quotations, contracts, and service feedback.</li><li>
Monitors and reports on GSA performance KPIs, revenue achievements, and capacity utilization to support management reviews.</li><li>
Coordinates the implementation of commercial initiatives such as rate actions, seasonal promotions, and incentive schemes in collaboration with the Pricing and Capacity teams.</li><li>
Prepares regional sales reports, dashboards, and presentations summarizing performance and market updates.</li><li>
Supports the onboarding of new agents or GSAs, ensuring alignment with flydubai Cargo&rsquo;s sales procedures and brand standards.</li><li>
Represents flydubai Cargo during trade events, customer visits, or regional meetings to strengthen relationships and enhance brand visibility.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
Minimum 5 years of experience in cargo sales, key account management, or commercial support within an airline or GSA environment. Strong understanding of air cargo products, rate structures, and regional sales dynamics. Excellent analytical, communication, and presentation skills. Familiarity with both freighter and belly cargo operations advantageous but not mandatory.</li><li>
Years with qualifications: 5 - 7 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Senior Officer - Regional Cargo

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Established in 1985 as the airfreight division of Emirates, Emirates SkyCargo is the largest international cargo airline in the world! We are looking for supply chain and logistics professionals ready to support Emirates SkyCargo as our organisation continuously increases it's cargo capacity and develops specialised products to meet the growing needs of customers.
This generic job is meant to provide dedicated and specialised support to the three areas in EK Cargo Freighters. Undertake planning, coordination and implementation of all matters relating to Freighter operation in SkyCargo. This includes all aspects of short, medium and long term scheduling (including the seasonal Operating Plans), charter operations, ensuring both operational and commercial integrity is maintained while meeting all safety, quality and customer service standards. Ensure that all activities take place in an effective and efficient manner so as to ensure all services are adequately covered especially at times of schedule disruptions, schedule adjustments, additional operations and new route introductions. Undertake the management of other aspects of Freighter Department including managing Blocked Space with other airlines, invoicing and accounting as well as Freighter related NGSC issues.
In this role, you will;
<ul><li>Prepare seasonal freighter schedules on time, meeting all commercial and operational needs.
</li><li>Obtain required permits and approvals from authorities for smooth freighter operations.
</li><li>Ensure schedule information is correctly published for customer access.
</li><li>Support slot coordination activities, especially during additional flights or schedule disruptions, to protect slot history.
</li><li>Monitor all freighter and charter schedules to ensure efficiency and coverage during changes or disruptions.
</li><li>Coordinate monthly freighter schedules with wet lease operators and ensure plans match Emirates requirements.
</li><li>Coordinate schedules with internal operational departments and confirm feasibility.
</li><li>Travel to stations when needed to support special charter operations and ensure standards are met.
</li><li>Manage block space agreements with other carriers, ensuring they are current and used effectively.
</li><li>Monitor utilisation levels and take action where they differ from agreed terms.
</li><li>Handle payment and account processes related to block space agreements.
</li><li>Assist in negotiating cancellations within agreed limits to support commercial goals.
</li><li>Support medium and long-term planning for freighter and charter operations while maintaining safety and quality.
</li><li>Identify and prioritise system requirements for NGSC and support system testing.
</li><li>Gather and validate cost data for freighter and charter operations in NGSC, correcting any issues.
</li><li>Provide profitability information for ad-hoc freighter, charter operations, and diversions for reporting.
</li><li>Independently manage special projects related to freighter operations, new aircraft, and ground handling procedures.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below;
<ul><li>Degree or Honours (12+3 or equivalent).
</li><li>Minimum 3 years&rsquo; experience in logistics or air cargo.
</li><li>Good knowledge of IATA regulations, rules, and procedures.
</li><li>Completed approved courses such as:
<ul><li>Cargo Acceptance and Handling
</li><li>Special Cargo Handling and Acceptance
</li><li>Cargo Product Knowledge
</li><li>Advanced Load Control
</li><li>Freighter Load Control
</li></ul></li><li>Excellent communication and IT skills.
</li><li>Strong analytical skills.
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Cargo Freighter Support Officer

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