case coordinator

Child Protection Center

Child Protection Center, Inc.TITLE: Case CoordinatorPROGRAM: Children and Families Supervised Visitation ProgramSUPERVISOR: Supervised Visitation Program DirectorSTATUS: Full time (35 hours per week); Non-Exempt;including evening and weekend hours; Safety Sensitive PositionSUMMARY: Coordination of Client ServicesDuties and Responsibilities include the following:Perform all activities to support the mission, vision and values of the Child Protection Center, Inc.Collaborate with the CPC Leadership team to meet the goals outlined in the Strategic Plan and to promote a professional and positive work atmosphere at the Child Protection Center.Generate and effectively communicate the policies and procedures with all clients, volunteers and the general public.Summarize visitation reports and disperse to interested parties.Correspond and document all conversations and events in the client&rsquo;s case file.Assist the program director in establishing positive working relationships with staff, volunteers and the general public.Maintain confidentiality in regard to clients, volunteers and agency information.Collaborate with other staff to ensure effective visitation procedures.Adhere to all safety procedures.Perform general housekeeping to maintain a clean and safe environment.Perform other related duties as assigned.MINIMUM REQUIREMENTS/SKILLS:Oral Communication Skills Diplomacy Time Management FilingWritten Communication Skills Professionalism Computer Literacy Keyboard SkillsTelephone Etiquette Proofreading Skills Math Aptitude OrganizationPhysical Demands (Lift/Move 50 pounds) Ability to travelLevel II Background Screening Professional Conduct and AppearanceEDUCATION AND TRAINING: Associate or Bachelor&rsquo;s Degree in Human Services or Related Field. (Preferred)Domestic Violence, sexual assault, child abuse, dating violence and stalkingMandatory Child Abuse ReportingEXPERIENCE: Experience working with at-risk families._____ I acknowledge that I have read and can fulfill all of the duties, responsibilities and minimum requirements/skills of the CFSVP Case Coordinator.Signature:______________________________________ Date: ___________________________Job Type: Full-timePay: From $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Human Service: 2 years (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

Case Coordinator

Streamline WorkComp

<div>
 
 Streamline Work Comp &mdash; Full Time Case Coordinator (Remote)
 
 
 
 Pay: $17.00/hour firm (Level 1)
 
 
 Schedule: Monday&ndash;Friday
 
 
 Equipment Provided: Computer, monitors, desk phone
 
 
 Location Requirement: Must live in the U.S. (excluding NY, WA, DC, OR)
 
 
 ________________________________________
 
 
 
 About Us
 
 
 
 Founded in 2013, Streamline Work Comp is a growing radiology and physical therapy management company serving the workers&rsquo; compensation industry. We focus on exceptional customer service, fast scheduling, and strong provider relationships. Our culture values teamwork, empathy, and doing the right thing for injured workers.
 
 
 
 Position Overview
 
 
 
 The Case Coordinator is a fully remote administrative position responsible for managing workers&rsquo; compensation cases through high volume phone communication, scheduling, and accurate documentation.
 
 
 This role is phone heavy &mdash; most of your day will be spent making outgoing calls to patients, providers, and insurance carriers. Streamline provides all equipment, including a company computer and phone.
 
 
 Because this role involves continuous phone communication and access to protected health information, employees must maintain a private, quiet, distraction‑free workspace for the entire shift and be able to work without ongoing personal or dependent‑care interruptions during scheduled work hours.
 
 
 All new hires join Streamline as a Level 1 Case Coordinator at $17/hr. We promote from within, and advancement is possible as early as six months based on performance.
 
 
 ________________________________________
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ability to work scheduled hours without responsibility for caregiving or dependent supervision during the workday
 </li>
 <li>
 Make outgoing calls to schedule appointments and obtain case updates
 </li>
 <li>
 Answer limited inbound calls from claimants, adjusters, and providers
 </li>
 <li>
 Review medical records and referral forms for completeness
 </li>
 <li>
 Coordinate appointments for imaging, therapy, and specialist services
 </li>
 <li>
 Verify claimant details and update internal case notes in real time
 </li>
 <li>
 Upload documents, send follow ups, and communicate professionally by phone and email
 </li>
 <li>
 Work across multiple platforms (Outlook, Teams, internal software, voicemail systems)
 </li>
 <li>
 Maintain accuracy, speed, and clear documentation in a highvolume workflow
 </li>
 <li>
 Uphold all HIPAA and confidentiality requirements
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Schedule &amp; Availability
 
 
 
 This role is full‑time, Monday through Friday. Schedules are assigned based on the employee&rsquo;s time zone to ensure business coverage across all U.S. time zones.
 
 
 Typical shifts fall within 8:00 AM and 5:00 PM in a particular time zone.
 
 
 All schedules are designed to support coverage between 8:00 AM and 5:00 PM across U.S. time zones. Exact schedules are confirmed prior to hire based on business needs and time zone alignment.
 
 
 ________________________________________
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 High School Diploma or GED
 </li>
 <li>
 Administrative or medical office experience preferred
 </li>
 <li>
 Call center, scheduling, or workers&rsquo; comp experience helpful
 </li>
 <li>
 Ability to work independently in a structured remote environment
 </li>
 <li>
 Must reside within the U.S. (excluding NY, WA, DC, OR)
 </li>
 <li>
 Ability to maintain a private, uninterrupted workspace
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Typing speed 60 WPM (typing test required)
 </li>
 <li>
 Comfortable with Microsoft Office (Outlook, Word, Excel, Teams)
 </li>
 <li>
 Experience with Adobe Acrobat or similar tools
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Ability to manage multiple priorities and strict deadlines
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Why Work With Us?
 
 
 
 <ul>
 <li>
 Competitive pay
 </li>
 <li>
 100% remote work
 </li>
 <li>
 All equipment provided
 </li>
 <li>
 Supportive and collaborative team culture
 </li>
 <li>
 Growth opportunities based on performance
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Interview Process
 
 
 
 <ul>
 <li>
 Email invitation for the first interview with a recruiter
 </li>
 <li>
 Typing test (5-minute speed test sent by email)
 </li>
 <li>
 Final interview on camera with management
 </li>
 <li>
 Hiring decision
 </li>
 </ul>
</div>

Case Coordinator I

Lumina Care

Company overview: Lumina Care is focused on unifying, coordinating, and managing care for geriatric patients in nursing facilities and at home. We offer a range of services to improve health outcomes and quality of life for patients, including afterhours telehealth, transitional care, chronic care, remote patient monitoring, behavioral health and telehealth psychiatry.Job title: Community Case CoordinatorPurpose/Summary: The Case Coordinator supports care delivery by managing and executing care coordination tasks for patients enrolled in Transitional Care Management (TCM) and Chronic Care Management (CCM) programs. This role ensures timely follow-up, accurate documentation, and effective communication between providers, patients, and external partners. Reports to Case Coordination Team Lead and Community Clinical Manager.Role &amp; Core Responsibilities: <ul><li>Manage and execute all assigned case coordination orders in ThoroughCare</li><li>Prioritize TCM orders over CCM orders to meet compliance timelines</li><li>Coordinate with providers, medical assistants, patients, and external vendors/agencies</li><li>Maintain accurate and timely documentation</li><li>Track and update all assigned cases</li><li>Escalate delays, barriers, or patient concerns to leadership</li></ul>Case Coordination Lead Responsibilities:<ul><li>Reviews all new case coordination orders daily</li><li>Assigns each patient/order based on:</li><li>Assignment tracker</li><li>Coordinator availability</li><li>Patient/date distribution</li></ul>Updates the Case Coordination Tracker with:<ul><li>Assigned Case Coordinator</li><li>Patient Name / MRN</li><li>Order Type (TCM / CCM)</li><li>Date Assigned</li></ul>Case Coordinator Actions:<ul><li>For each assigned order:</li><li>Documentation and updates on status of case coordination items.</li><li>Care Coordination Tasks:</li><li>Contact patient and/or caregiver as needed</li><li>Coordinate with vendors/agencies (home health, DME, pharmacy, etc.)</li><li>Ensure all requested services are initiated and/or completed</li><li>System Updates:</li><li>Update status in ThoroughCare</li><li>Maintain accurate updates in the Case Coordination Tracker</li></ul>Monitoring &amp; Follow-Up:<ul><li>TCM Orders (High Priority):</li><li>Initial processing within 24 hours</li><li>Follow-up and confirmation within 48&ndash;72 hours</li><li>CCM Orders:</li><li>Completed after TCM workload is addressed</li><li>Timely but non-urgent processing</li></ul>Escalation &amp; Red Flags:<ul><li>The following must be escalated to the Case Coordination Lead:</li><li>Delays greater than 24 hours</li><li>Missing or incomplete status updates</li><li>Inability to reach patient/caregiver</li><li>Barriers to completing coordination tasks</li><li>Repeated patient or provider inquiries</li></ul>Performance Expectations:<ul><li>Timely completion of assigned tasks</li><li>Accurate and thorough documentation</li><li>Clear communication across care team</li><li>Proactive escalation of issues</li><li>Consistent adherence to workflow and prioritization</li></ul>Qualifications: <ul><li>Degree in Social Work, Public Health, or a related healthcare field required. Equivalent combination of education and relevant experience may be considered.</li><li>Certification in care management or case management (preferred but not required)</li><li>At least 2 years community or long-term care nursing experience is preferred</li><li>Experience with telemedicine platforms and remote care coordination is preferred</li><li>Familiarity with electronic health record (EHR) systems and care management platforms is required</li><li>Knowledge and experience working with Medicaid and Medicare populations is preferred</li><li>Strong problem-solving skills and the ability to handle complex care scenarios is required</li><li>Comfort working in a virtual telehealth environment</li><li>Strong communication and documentation skills</li></ul>Working conditions: A designated, secure, and private home workspace is required for this remote role to ensure compliance with HIPAA and company privacy and security policies. This workspace must support confidential patient communications and prevent unauthorized access to protected health information. Typing is required and you will be required to use Company approved virtual technology to visualize patients during visits. A personally owned computer used for this role must meet all company-mandated security and encryption requirements as defined by the IT team. Company-provided security software, including platforms for patient video consultations, may need to be installed to ensure the device remains compliant with organizational data protection standards. Periods of prolonged sitting or standing can be expected. Travel requirements could occur based on specific state licensure and leadership needs.Compensation: Hourly rate of $22-28. Compensation is determined based on market range, experience, skills, education, and qualifications.We offer a comprehensive and competitive benefits package to support our employees, including:<ul><li>Medical, Dental, and Vision Insurance</li><li>Paid Time Off (PTO)</li><li>Paid Holidays and Floating Holidays</li><li>Flexible Work Arrangements and Remote Work Options</li></ul>Summary: Lumina Care is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.Pay: $22.00 - $28.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Can you start ASAP?</li></ul>Experience:<ul><li>Care coordination: 2 years (Preferred)</li><li>Telehealth: 1 year (Preferred)</li><li>Long term care: 2 years (Preferred)</li></ul>Work Location: Remote

Community Case Coordinator

Baptist Health

<div>Shift: Day
Working Hours:
Summary:
 
The Case Coordinator II is accountable for the clinical and financial outcome of care for an assigned case load. He/she functions as an advanced practitioner in the role of clinician, educator, researcher, case manager, and advocate. Facilitates the care of observation and inpatients during their hospitalization by managing, coordinating and monitoring resources to achieve optimal level of independence and health for patients and families; clinical outcomes; utilization; service, and financial goals by performing the roles of assessor, planner, facilitator and advocate. The Case Coordinator II uses Continuous Improvement (CI) principles.
Other information:
 
RN License, 5 years of appropriate clinical experience(adult Med/Surg); 3 years of supervisory experience preferred - charge nurse or team leader experience; Baccalaureate degree or experience commensurate with a degree. Master's Degree preferred; Knowledge and education, including but not limited to the following; clinical expertise, excellent observation skills, analytical thinking, problem solving, good verbal and written communication, knowledge of adult education principles, research process, change theory, management skills, financial analysis and group process. The Case Clinical Coordinator II is accountable for the clinical and financial outcome of care for an assigned case load; assists with staff development.
This job will be authorized 80.00 hours bi-weekly.</div>

Clinical Case Coordinator II

Loving Hearts LLC

Loving Hearts of LAJob Title: Case Manager/Case CoordinatorReports to: AdministratorOverview The Case Manager/Case Coordinator oversees the Direct Service Worker(s) and is directly responsible for coordinating all healthcare case aspects related to the staff, treatment, and programs as well as ensuring quality, professional services with the highest level of respect to ensure the dignity of our clients.Specifically, the Case Manager/Case Coordinator is responsible for:<ul><li>Abiding by and enforcing all agency Policies and Procedures and reviewing annually</li><li>Assisting with reading progress notes.</li><li>Documenting unworked clients time.</li><li>Updating clients &lsquo;Home&rsquo; binder annually</li><li>Maintaining all clients' binders and &lsquo;Home&rsquo; binders to ensure all information is updated and correct</li><li>Purging clients &lsquo;Home &amp; Time Sheet&rsquo; binders quarterly</li><li>Purging documentation in clients' charts as needed</li><li>Attending all required trainings and meetings</li><li>Assuring that all staff is receiving required training (both orientation and annual) as needed to carry out responsibilities</li><li>Hire according to the staffing needs and staff for all clients</li><li>Supervising the staffing for Field Supervisors and Direct Support Workers (DSWs) in the field</li><li>Coordinating with HR on all staff termination and clients' discharges</li><li>Detailed weekly reporting, administrative filing and documentation</li><li>Conducting all supervisory visits which will be unannounced and utilized to evaluate staff</li><li>Conducting unannounced supervision visits to DSWs 60 days of hire date and annually thereafter</li><li>Conducting client check ins for wellness and safety</li><li>Ensuring that all direct care staff are receiving annual evaluations on their work performance</li><li>Completing intake packets on all new clients, ensure agreements are sent to providers services, signed and a client binder is created</li><li>Assisting with the upkeep of clients' tracker chart</li><li>Answering phones, transfer or take detailed messages when necessary</li><li>Effectively communicate with clients and staff regarding complaints, concerns and needs with regards to services and document and address accordingly and timely</li><li>Attending, participating and in some cases hosting weekly staff meetings</li><li>Leading central office staff meetings and meetings with non-professional staff, when necessary</li><li>Attending CPOC meetings and assure services are delivered as per CPOC and/or ISP</li><li>Providing on-call duties as needed</li><li>Maintaining workplace safety, hygiene and cleanliness at all times</li><li>Printing Prior Authorization monthly</li><li>Operating standard office equipment</li><li>Communicating effectively with</li><li>Being a role model for emulating the philosophy of Loving Hearts</li><li>Being a full-time staff member of Loving Hearts</li><li>Overseeing all aspects of Loving Hearts operations and services</li><li>Being available in person or by telecommunication at all times to assure smooth and continuous delivery of services</li><li>Employing and developing qualified staff</li><li>Assuring that services are delivered according to the consumer&rsquo;s CPOC and ISP</li><li>Effectively communicate with owner, administrators, human resources, staff, peers and support partners</li><li>Assuring that services meet all of the state and federal regulations</li><li>Assuring that all required licenses or certifications are maintained</li><li>Ensuring that billing is conducted as required</li><li>Assuring that all people supported by Loving Hearts have current plans to support their desires and needs</li><li>Monitoring and documenting services delivered</li><li>Requesting team meetings when changes are needed</li><li>Providing on-call duties as needed</li><li>Reviewing timesheets and progress notes weekly for accuracy</li><li>Acting as a liaison between Loving Hearts and families</li><li>Other duties as assigned by the Administrator.</li></ul>Qualifications:<ul><li>Bachelor's or Master's degree in human services, including but not limited to: Nursing, Physical Therapy, Social Work, Psychology, Gerontology, Rehabilitation Counseling and Health Care Administration.</li><li>Bachelor's degree may be substituted for at least 2 years of experience in working with people who have disabilities and/or people who are elderly</li><li>Must be a resident of Louisiana</li><li>Knowledge of the AAHSD and OAAS funded services</li><li>Current Driver&rsquo;s license</li><li>Current vehicle insurance</li><li>Current vehicle inspection</li><li>Three valid references (Employment is preferred; personal will be considered)</li><li>Criminal background check clearance</li><li>Driving history clearance</li></ul>Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Case Coordinator/Case Manager

Inner City Family Services Detroit

Job Summary We are seeking a dynamic and detail-oriented Case Management Coordinator to join our SUD and Behavioral health team. In this vital role, you will coordinate comprehensive patient care plans, facilitate seamless discharge processes, and ensure optimal utilization of resources across various mental health settings. Your expertise will help improve patient outcomes, enhance communication among multidisciplinary teams, and support patients and their families through their SUD treatment, and Behavioral Health journeys.Duties<ul><li>Collaborate with SUD and Mental Health providers, social workers, and family members to develop individualized care plans tailored to each patient&rsquo;s needs.</li><li>Conduct thorough patient intake assessments, including reviewing mental health histories and current health status.</li><li>Utilize electronic health record (EHR) systems to document patient interactions, treatment plans, and progress accurately while maintaining compliance with HIPAA regulations.</li><li>Assist in managing cases involving behavioral health by providing targeted support and oversight.</li></ul>Skills<ul><li>Experience working in mental health, sud treatment clinical settings</li><li>Knowledge of managed care processes, discharge planning strategies, and social work principles related to behavioral health and sud treatment services.</li><li>Familiarity with EMR/EHR systems used for documentation, case tracking, and communication within behaviorral health clinical settings.</li><li>Excellent organizational skills with the ability to prioritize multiple complex cases efficiently.</li><li>Strong interpersonal skills for effective collaboration with mental health professionals, patients, families, and community agencies.</li></ul>Pay: $24.40 - $29.38 per hourWork Location: Hybrid remote in Grosse Pointe, MI 48230

Case Management Coordinator

California Dental Arts

Role OverviewCalifornia Dental Arts is seeking a highly organized, service-minded Case Logistics Coordinator to serve as the connective tissue between our doctors, customer support team, and production floor.This role supports the daily flow of cases &mdash; ensuring work is scheduled accurately, customer calls are handled with care, and every case moves through the lab on time and without surprises. You will combine customer service excellence with operational coordination, acting as both a frontline support resource and an internal traffic controller for production.If you love solving problems, keeping teams aligned, and creating calm out of complexity, this role is for you. This role reports to the Lab Operations Manager.Case Scheduling &amp; Planning<ul><li>Schedule incoming cases based on due dates, complexity, and department capacity</li><li>Ensure cases are scheduled correctly based on product, material, shade, etc</li><li>Balance daily production workload across teams (design, model, print, finishing, etc.)</li><li>Identify bottlenecks and proactively adjust schedules to prevent delays</li><li>Coordinate rush and high-priority cases</li></ul>Customer Support &amp; Communication<ul><li>Answer inbound doctor/customer calls and emails with professionalism and urgency</li><li>Build SOP for primary call reasons / issues to support consistent process compliance with the broader team (and across lab locations)</li><li>Provide real-time case status updates and resolve questions or issues</li><li>Serve as the primary liaison between customers and internal teams; adjust work orders as needed based on needs of customer and lab practices</li><li>Escalate complex issues and follow through to resolution</li></ul>Case Tracking &amp; On-Time Delivery<ul><li>Monitor cases throughout the full production lifecycle</li><li>Track SLAs and due dates to ensure on-time completion</li><li>Proactively flag risks and coordinate solutions with production leads</li><li>Maintain visibility dashboards or trackers for daily performance</li></ul>Work Order &amp; System Accuracy<ul><li>Update work orders with notes, instructions, and status changes</li><li>Ensure case details, materials, and specifications are accurate and complete</li><li>Maintain clean, reliable data in lab management systems</li><li>Support process improvements and documentation updates</li></ul>What Success Looks Like<ul><li>Cases are scheduled accurately before getting put into production</li><li>Cases flow smoothly with minimal delays or fire drills</li><li>Doctors receive fast, helpful, and friendly support</li><li>Production teams have clear priorities and accurate information</li><li>On-time delivery and customer satisfaction metrics improve</li><li>Fewer escalations due to proactive tracking and communication</li></ul>Qualifications<ul><li>5+ years experience in operations coordination, customer support, or production scheduling</li><li>Experience in healthcare, dental lab, manufacturing, or fast-paced service environments preferred</li><li>Dispatching or scheduling experience</li><li>Strong phone/email communication skills</li><li>Great understanding of process best practices and building and training teams on SOPs</li><li>Lean/continuous improvement mindset</li><li>Familiarity with SLA tracking or service metrics</li><li>Experience using CRM, ticketing, or production management systems</li><li>Proficient in Google Workspace or Microsoft Office</li></ul>Bilingual (Spanish) a plusPay: From $20.00 per hourWork Location: In person

Case Logistics Coordinator

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