case coordinator

California Dental Arts

Role OverviewCalifornia Dental Arts is seeking a highly organized, service-minded Case Logistics Coordinator to serve as the connective tissue between our doctors, customer support team, and production floor.This role supports the daily flow of cases &mdash; ensuring work is scheduled accurately, customer calls are handled with care, and every case moves through the lab on time and without surprises. You will combine customer service excellence with operational coordination, acting as both a frontline support resource and an internal traffic controller for production.If you love solving problems, keeping teams aligned, and creating calm out of complexity, this role is for you. This role reports to the Lab Operations Manager.Case Scheduling &amp; Planning<ul><li>Schedule incoming cases based on due dates, complexity, and department capacity</li><li>Ensure cases are scheduled correctly based on product, material, shade, etc</li><li>Balance daily production workload across teams (design, model, print, finishing, etc.)</li><li>Identify bottlenecks and proactively adjust schedules to prevent delays</li><li>Coordinate rush and high-priority cases</li></ul>Customer Support &amp; Communication<ul><li>Answer inbound doctor/customer calls and emails with professionalism and urgency</li><li>Build SOP for primary call reasons / issues to support consistent process compliance with the broader team (and across lab locations)</li><li>Provide real-time case status updates and resolve questions or issues</li><li>Serve as the primary liaison between customers and internal teams; adjust work orders as needed based on needs of customer and lab practices</li><li>Escalate complex issues and follow through to resolution</li></ul>Case Tracking &amp; On-Time Delivery<ul><li>Monitor cases throughout the full production lifecycle</li><li>Track SLAs and due dates to ensure on-time completion</li><li>Proactively flag risks and coordinate solutions with production leads</li><li>Maintain visibility dashboards or trackers for daily performance</li></ul>Work Order &amp; System Accuracy<ul><li>Update work orders with notes, instructions, and status changes</li><li>Ensure case details, materials, and specifications are accurate and complete</li><li>Maintain clean, reliable data in lab management systems</li><li>Support process improvements and documentation updates</li></ul>What Success Looks Like<ul><li>Cases are scheduled accurately before getting put into production</li><li>Cases flow smoothly with minimal delays or fire drills</li><li>Doctors receive fast, helpful, and friendly support</li><li>Production teams have clear priorities and accurate information</li><li>On-time delivery and customer satisfaction metrics improve</li><li>Fewer escalations due to proactive tracking and communication</li></ul>Qualifications<ul><li>5+ years experience in operations coordination, customer support, or production scheduling</li><li>Experience in healthcare, dental lab, manufacturing, or fast-paced service environments preferred</li><li>Dispatching or scheduling experience</li><li>Strong phone/email communication skills</li><li>Great understanding of process best practices and building and training teams on SOPs</li><li>Lean/continuous improvement mindset</li><li>Familiarity with SLA tracking or service metrics</li><li>Experience using CRM, ticketing, or production management systems</li><li>Proficient in Google Workspace or Microsoft Office</li></ul>Bilingual (Spanish) a plusPay: From $20.00 per hourWork Location: In person

Case Logistics Coordinator

Save the Children

<div><div>7 Apr 2026
 </div><div>14 Apr 2026 - 21:59 UTC
 </div><div>Egypt
 </div><div>Programme Operations
 </div><div>Full-time</div></div>
 <div>JOB TITLE: Case Management Coordinator

TEAM/PROGRAMME: Refugees and Migrants 
LOCATION: Giza and Cairo Governorates

 GRADE: 5 
CONTRACT DURATION: Until December 2026 upon the availability of fund.

ChildSafeguarding: Level 3: the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

ORGANISATION PROFILE / PROGRAMME SUMMARY: 
Save the Children International is the world&rsquo;s leading independent organisation for children. We work in more than 100 countries and work together with our partners to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives. In Egypt, Save the Children International has been working to ensure that children&rsquo;s rights are respected, protected and promoted since 1982. We carry out both long-term development work and, more recently emergency humanitarian work. This project aims to extend support to unaccompanied and separated refugee, asylum seeker or migrant children living in Giza and Cairo governorates through comprehensive child protection, education, livelihood and mental health and psychosocial support interventions.

ROLE PURPOSE: This position will be in a close and timely contact with caseworkers and the whole team is overseen and led by the Senior Child Protection officer. The CM team is entitled to provide case management services to UASC refugee and migrant children.

SCOPE OF ROLE: 
Reports to: Senior Child Protection Officer 
Staff who are in close contact and working with this position: 4 caseworkers
<div>
KEY AREAS OF ACCOUNTABILITY: 
Project Implementation 
<ul><li>Follow up with caseworkers to conduct individual assessment interviews and draft relevant forms to assess the children&rsquo;s needs.</li><li>Support the Senior CP Officer to provide full case management support to individual children.</li><li>Ensure proper Counselling of UASC (unaccompanied and separated children) on the assessment procedures and services provided.</li><li>Coordinate with the Senior CP Officer to ensure Conducting a Best Interest Assessment (BIA) and where applicable, Best Interest Determination (BID) for identified children (when applicable).</li><li>Follow up on development and implementation of detailed care plans.</li><li>Support Senior Officer in reviewing the Best Interest Assessments drafted by caseworkers.</li><li>Make timely referrals to appropriate services and coordinating with partner organisations.</li><li>Ensure accompaniments are conducted with children when necessary to external appointments with service providers.</li><li>Actively participate in the case management internal coordination meetings led by the CP TA.</li><li>Accountable for monitoring and following up on SCI case management reporting system to ensure that data are up to date.</li><li>Update monthly records regularly and preparing periodic reports on caseload.</li><li>Follow up and monitor extension of services for individual cases.</li><li>Ensure case management is implemented in-line with Save the Children&rsquo;s policies and procedures and adhere to donor requirements and guidelines.</li><li>Accountable for ensuring proper data gathering and data accuracy ensuring that the project CM data base is regularly up to date.</li><li>Regularly update the project case management component tracker.</li><li>Accountable for compiling concise quantitative and qualitative reports on a monthly and quarterly basis from other SCI CM teams including.</li><li>Support the program teams as necessary.</li></ul></div>
<ul><li>SKILLS AND BEHAVIOURS (our Values in Practice)</li><li>Accountability:</li><li>Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values.</li><li>Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.</li></ul>
Ambition: 
<ul><li>Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same.</li><li>Widely shares their personal vision for Save the Children, engages and motivates others.</li><li>Future orientated, thinks strategically.</li></ul>
Collaboration: 
<ul><li>Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters.</li><li>Values diversity sees it as a source of competitive strength.</li><li>Approachable, good listener, easy to talk to.</li></ul>
Creativity: 
<ul><li>Develops and encourages new and innovative solutions.</li><li>Willing to take disciplined risks.</li></ul>
Integrity: 
<ul><li>Honest, encourages openness and transparency.</li></ul>
<div>
QUALIFICATIONS 
<ul><li>Bachelor of Psychology, Sociology, Development, Political Science, related studies.</li><li>Minimum of 1-3 years of experience in development/humanitarian aid.</li><li>Previous experience in child protection programming is a must.</li></ul></div>
<div>
EXPERIENCE AND SKILLS 
Essential: 
<ul><li>Excellent interpersonal and communication skills.</li><li>Demonstrated ability to work with highly vulnerable groups.</li><li>Proficiency in Arabic and English, written and spoken.</li><li>Awareness about the security context and political situation in Egypt for refugees and migrants.</li><li>Able to work effectively within a team and/or individually.</li><li>Well-organised with strong time-management skills.</li><li>Ability to work under pressure.</li><li>Shares Save the Children&rsquo;s vision and values.</li></ul>
Desirable: 
<ul><li>Previous experience working with refugees.</li><li>Previous experience working with NGOs.</li></ul></div> 
Equal Opportunities 
The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding: 
We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff: 
The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy.

Health and Safety 
The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

JD written by: AM 
Date: April 2026

JD agreed by: 
Date: April 2026

Updated By: 
Date:

Evaluated: 
Date:</div>

RDDP-Case Management Coordinator

Regal Medical Group

<div>Position Summary:

The Outpatient Coordinator is responsible for coordinating non-clinical tasks to support the delivery of case to members who meet case management criteria. Responsibilities include but are not limited to assisting in scheduling medical appointments, durable medical equipment, home health, eligibility/benefit verification, requesting medical records, data entry, and review of medical management reports. The Coordinator, Medical is accountable for outreaching members telephonically to introduce and invite them to Case Management. The Coordinator, Outpatient will maintain high quality and reliable information related to reports, data, cases, and be able to identify and report any discrepancies. Creating and developing a team play approach by being a good communicator and being flexible to the needs of the department.

Essential Duties and Responsibilities include the following:
<ul>
<li>Assists Outpatient Case Manager(s) with arranging services for members, such has home health, DME, physician appointments, specialist appointments, and transportation.</li>
<li>Follows up with patients to ensure arranged services are received.</li>
<li>Maintains turnaround time compliance in all aspects of the case management Standards of Operation.</li>
<li>Keeps patient and/or family members or other customers informed of care coordination.</li>
<li>Assists other staff and supports the team approach.</li>
<li>Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner.</li>
<li>Demonstrates honesty and integrity in everyday activities.</li>
<li>Protects privacy for both patients and employees; ensuring all personal health information is kept confidential i.e., (sensitive papers, charts, and reports are not in view of the public).</li>
<li>Recognizes when an error has been made and immediately reports to appropriate manager.</li>
<li>Participates in &ldquo;service recovery&rdquo; through follow-up with an upset member, gathering information, and demonstrating empathy.</li>
<li>Treats members and their families with respect and dignity.</li>
<li>Functions as liaison between administration, members, physicians, and other healthcare providers.</li>
<li>Interacts professionally with other healthcare service providers.</li>
<li>Communicates appropriately and clearly to management, co-workers, and physicians.</li>
<li>Consults other departments as appropriate.</li>
<li>Participates in the efficient, effective, and responsible use of resources such as supplies and equipment.</li>
<li>Maintains all reference material that is provided.</li>
<li>Knows and follows the Employee Handbook policies and procedures.</li>
<li>Must maintain a &gt;95% benchmark in quality audits.</li>
<li>Must maintain high productivity based on membership and case load volume.</li>
<li>Maintain a low Unable to Reach/Contact &amp; Declined rate.</li>
<li>Must assist team in case load as needed.</li>
<li>Must not have abandoned calls.</li>
<li>Timely fax server review and clearance.</li>
<li>Attend meetings timely and participate with constructive feedback.</li>
<li>Have a &lsquo;Can Do' attitude.</li>
<li>Be Proactive in anticipating the needs of the department.</li>
<li>Create an open communication environment by asking questions when in doubt.</li>
<li>Reporting if there are system issues that affect productivity.</li>
<li>Distribution of work: Daily production will vary from day to day. All assigned work must be completed by the end of business day in order to maintain customer service to members and turnaround time compliance.</li>
<li>Protect member's privacy and adhere to HIPAA regulations at all times.</li>
<li>Follows company policy.</li>
<li>Remains flexible and open to process changes and updates.</li>
<li>Arrives each day fully prepared to tackle job responsibilities.</li>
<li>Remain objective.</li>
<li>Problem Solve using resources and innovative ideas.</li>
<li>Performs other duties assigned by management.</li>
</ul>
The pay range for this position at commencement of employment is expected to be between $23 - $25 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.

The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an &ldquo;at-will position&rdquo; and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare &amp; Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Full Time Position Benefits:

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Health and Wellness:
<ul>
<li>Employer-paid comprehensive medical, pharmacy, and dental for employees</li>
<li>Vision insurance</li>
<li>Zero co-payments for employed physician office visits</li>
<li>Flexible Spending Account (FSA)</li>
<li>Employer-Paid Life Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Behavioral Health Services</li>
</ul>
Savings and Retirement:
<ul>
<li>401k Retirement Savings Plan</li>
<li>Income Protection Insurance</li>
</ul>
Other Benefits:
<ul>
<li>Vacation Time</li>
<li>Company celebrations</li>
<li>Employee Assistance Program</li>
<li>Employee Referral Bonus</li>
<li>Tuition Reimbursement</li>
<li>License Renewal CEU Cost Reimbursement Program</li>
<li>Business-casual working environment</li>
<li>Sick days</li>
<li>Paid holidays</li>
<li>Mileage</li>
</ul>
Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.
Requirements:
Education and / or Experience:
<ul>
<li>High school graduate required.</li>
<li>Medical Assistant experience a plus</li>
<li>Minimum of 1 year of experience and knowledge of Healthcare &amp; Managed Care.</li>
<li>Knowledge of computers, faxes, printers, and all other equipment.</li>
<li>Proficient in MS Office programs (i.e., Word, Excel, &amp; Outlook).</li>
<li>Typing 30 WPM with accuracy.</li>
<li>Ability to deal with responsibility with confidential matters.</li>
<li>Ability to work in a multi-task, high stress environment.</li>
<li>Ability to be flexible with changes in process and procedures.</li>
<li>Critical Thinking</li>
<li>Experience with HMO, Medicare, and or Medi-Cal</li>
<li>Good phone etiquette</li>
<li>Professionalism</li>
<li>Strong analytical skills with the ability to organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.</li>
</ul>
 
Compensation: $23-25.00</div>

Outpatient Coordinator

National Church Residences

<div><h1 class="jobSectionHeader">Job Description:</h1>
Job Title: Transitions Coordinator &ndash; Senior Living Division
Status: Exempt 
Reports To: Home Choice Manager 
Purpose
As a Transitions Coordinator you would work Monday through Friday (no weekends) playing a vital role in helping adults move from long-term care facilities to home or community-based settings. Following organizational policies, state/federal regulations, and accreditation requirements, this position ensures a smooth, person-centered transition for each consumer, under the general supervision of the Home Choice Manager.
Essential Functions<ul><li>
Serve as a liaison between healthcare and housing professionals, including service coordinators, discharge planners, and community-based service providers. Maintain knowledge of all service lines: adult day health, personal care/private duty, service coordination, skilled care, and hospice.</li><li>
Collaborate closely with individual case managers to arrange services that align with each consumer&rsquo;s preferences and community resources, including physicians, pharmacies, and other essential providers.</li><li>
Assist individuals in locating housing and obtaining necessary materials and supplies.</li><li>
Support consumers in accessing entitled benefits and resources.</li><li>
Provide exceptional customer service by addressing questions, concerns, and problems, ensuring daily needs are met.</li></ul>
Non-Essential Functions<ul><li>
Assist with the completion of consumer workbooks when needed.</li><li>
Support participants with employment options if interest is indicated.</li></ul>
Expectations<ul><li>
Maintain a professional, positive demeanor and manage time efficiently. Serve as a role model promoting teamwork and proactive problem-solving.</li><li>
Ensure all client interactions uphold Client Rights, respect, and dignity. Report complaints, abuse, misappropriation of funds/property, or any corporate compliance issues immediately.</li><li>
Adhere to all National Church Residences policies, including Employee Information Guide (EIG), facility handbooks, drug-free workplace, safe work practices, and all federal, state, and local regulations.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications
Education:<ul><li>
High school diploma or GED required.</li><li>
Healthcare or social services experience preferred.</li></ul>
Experience:<ul><li>
Minimum of 1 year in social service delivery with elderly and/or family populations; 2&ndash;4 years preferred.</li><li>
Knowledge of supportive services and community resources in assigned areas.</li></ul>
Travel:<ul><li>
This Hybrid role will travel frequent to visit clients across Montgomery, Greene, Clark, Preble, Darke, Miami, Shelby, Mercer, Auglaize, Champaign counties, and other assigned locations.</li><li>
This role is paid for travel time and offers reimbursement for mileage.</li></ul>
Licensure:<ul><li>
Valid driver&rsquo;s license and compliance with National Church Residences motor vehicle policy.</li></ul>
In return, National Church Residences offers an excellent total reward package that includes:<ul><li>
Medical &amp; Rx &ndash; 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family<ul><li>
Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account</li><li>
Includes Fertility &amp; Family Building Support, Weight Management, and Chronic Condition Support</li><li>
Parental Leave paid at 100% for four weeks</li><li>
Coverage begins first of the month following your date of hire!</li></ul></li><li>
Dental &amp; Vision coverage for you and your family with Nationwide providers</li><li>
Company provided Life &amp; ADD insurance and Disability coverage</li><li>
Voluntary benefits such as Life &amp; ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage</li><li>
Flexible Spending Accounts for Dependent Care (with company match) and Transportation &amp; Parking</li><li>
Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards &amp; reimbursements!</li><li>
3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!</li><li>
Reimbursement for Tuition expenses</li><li>
Paid Time Off (PTO) and 9 paid Holidays</li></ul><ul><li>Programs vary depending on Full Time, Part Time or Contingent Status</li></ul>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.</div>

Transition Coordinator Case Management

Fragomen

<div>Job Description
About the Role: Fragomen&rsquo;s Business Immigration Coordinator position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen&rsquo;s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals.
How will you make a difference as a Business Immigration Coordinator at Fragomen?
<ul><li>Provide administrative support to the department, including organizing, sorting, and distributing mail and scanning documents sent by foreign nationals.
</li><li>Update and manage case status, meet assigned deadlines, and communicate case progress/status/issues to supervisor.
</li><li>Organize, maintain, and file legal documents and supporting documentation.
</li><li>Prepare, collect, and organize cases for shipping process.
</li><li>Learn procedural and processing requirement for various types of non-immigrant and immigrant visa petitions and applications (i.e., drafting and assembling non-immigrant and immigrant petitions and applications).
</li><li>Respond to internal and external communications within the team.
</li><li>Produce work with high accuracy, proactively escalating issues to supervisor.
</li><li>Use Connect and other team data management systems or processes accurately.
</li><li>Apply new processes and best practice improvements as directed.
</li><li>Follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance.
</li></ul>Leverage your valuable skills and experience to make an impact at Fragomen:
<ul><li>Bachelor&rsquo;s degree, Associate&rsquo;s degree, Paralegal certification OR experience in a customer facing or client service-oriented role, either in retail or professional services
</li><li>A client service mindset, attention to detail and desire to achieve a high level of productivity
</li><li>Experience using various computer systems, including Microsoft Excel
</li><li>Ability to multi-task in a fast-paced environment with competing demands
</li><li>The ability to prioritize, meet deadlines and escalate issues to supervisor
</li><li>Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines
</li><li>Desire to contribute to positive work environment, effectively collaborate and promote teamwork
</li></ul>Benefits:
At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
<ul><li>22 PTO days + Federal holidays
</li><li>Medical, Dental, and Vision plans + FSA &amp; HSA Plans
</li><li>401K plan
</li></ul>Learn More About Fragomen:
Please take time to read About Us , explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.
All offers and/or employment contracts are contingent upon the successful completion of the Firm&rsquo;s pre-employment screening process. This process may include verifying the candidate&rsquo;s identity, confirming legal authorization to work in the offered position&rsquo;s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.</div>

Business Immigration Coordinator

Whiteboard Risk & Insurance Solutions

<div>
 
 
 Recruiters &amp; Staffers
 
 &nbsp;-&nbsp;We prefer to hire direct. Please do not solicit your services to any member of our organization.&nbsp;
 
 
 
 Interested Applicants
 
 &nbsp;-&nbsp;The hiring team for this position will handle all applicants and communications through our Applicant Tracking System. Resumes emailed direct to other members of our company will not be considered.&nbsp;
 
 
 
 Description
 
 
 
 Whiteboard Risk is seeking a highly organized and proactive
 
 Workplace Care Coordinator
 
 to join our remote team and support our injury response and workers' compensation operations.&nbsp;
 
 
 This role functions as the
 
 central coordination point
 
 for incoming incidents, helping ensure every case is routed, documented, and followed through efficiently from start to finish. Rather than performing clinical triage, this position focuses on
 
 dispatching resources, coordinating communication, and managing case flow
 
 across injured employees, clients, clinics, and internal teams.
 
 
 You will play a critical role in keeping cases moving&mdash;handling incoming calls and reports, coordinating technician dispatch, ensuring documentation is complete, and maintaining clear communication with all parties involved. This role is ideal for someone who thrives independently, enjoys managing multiple moving pieces, and takes pride in keeping operations organized and on track.
 
 
 Success in this position requires strong attention to detail, clear communication, and the ability to prioritize effectively. You&rsquo;ll be a key part of ensuring our clients and their employees receive timely, coordinated support throughout the injury response process.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the central intake point for new incidents, calls, and report-only submissions
 </li>
 <li>
 Dispatch technicians, coordinate telephonic support, and escalate cases as needed
 </li>
 <li>
 Enter, update, and maintain accurate case information and documentation in Salesforce
 </li>
 <li>
 Track case progression from initial report through claim conversion
 </li>
 <li>
 Ensure all required reporting forms and documentation are completed and properly filed
 </li>
 <li>
 Communicate case updates, outcomes, and next steps to clients, claims managers, and internal teams
 </li>
 <li>
 Monitor open items, follow up on outstanding tasks, and flag delays or issues for escalation
 </li>
 <li>
 Coordinate scheduling, transportation, and follow-ups for injured employees
 </li>
 <li>
 Track authorizations, referrals, and approvals, ensuring timely communication of updates
 </li>
 <li>
 Support communication between employees, clinics, and internal teams
 </li>
 <li>
 Assist employees with general questions and direct them to appropriate resources
 </li>
 <li>
 Support client onboarding, training coordination, and ongoing account updates
 </li>
 <li>
 Maintain organized records, including work status reports and supporting documentation
 </li>
 <li>
 Assist with clinic coordination and provider availability as needed
 </li>
 <li>
 Support internal teams with case setup, policy updates, and reporting requirements
 </li>
 </ul>
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 2+ years of experience in a dispatch, coordination, administrative, or operations-focused role
 </li>
 <li>
 Experience in insurance, workers&rsquo; compensation, healthcare coordination, or a similar environment preferred
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple cases and priorities simultaneously
 </li>
 <li>
 Clear and professional communication skills, both written and verbal
 </li>
 <li>
 Detail-oriented with strong follow-through and accountability
 </li>
 <li>
 Experience with Salesforce or similar systems preferred
 </li>
 <li>
 Proficiency in Microsoft Office and standard business tools
 </li>
 </ul>
 
 
 
 
 Compensation:
 
 
 
 
 $55,000 &ndash; $75,000 yearly&nbsp;
 
 
 
 
 About&nbsp;Whiteboard Risk &amp; Insurance Solutions
 
 
 
 
 We are a modern commercial insurance agency with a very unique platform of services that helps businesses that struggle with workers ' compensation injuries. We've spent the last ten years honing our niche and developing a highly uniqu
 
 e produc
 
 t that drives unrivaled results for clients.
 
 
 We solve challenges that business owners typically don't even know exist until they meet us. It makes it difficult to get our foot in the door - but once we have the opportunity to educate them on Workers' Comp and how our platform resolves a number of common problems with their insurance, most of them wish they'd heard of this much sooner!
 
 
 
 
 Employee Benefits:
 
 
 
 <ul>
 <li>
 Competitive Compensation
 </li>
 <li>
 Monthly Health &amp; Wellness Credit
 </li>
 <li>
 Employer-Sponsored Health Care Plan
 </li>
 <li>
 Retirement Plan with up to a 5% match
 </li>
 <li>
 Flexible Paid Time Off
 </li>
 <li>
 Training &amp; Development Support
 </li>
 </ul>
</div>

Workplace Care Coordinator

Catholic Charities Family and Community Services

<div>We are Hiring!
Job Posting: CASE MANAGER - MEDICAL RESPITE
Location: Rochester, NY
Department: Homeless and Housing
Employment Type: Full time
Schedule: Monday thru Friday 8am to 4pm
Salary: $23/hr
Under general supervision, provides intake and case management services. Maintains confidentiality and ethical standards as identified by NASW, HIPAA, or other relevant governing bodies. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment.
Essential Duties and Responsibilities<ul><li>
Maintains a caseload of clients from the URMC Respite program of up to 25 clients from Housing Services Emergency shelter and maintains their case files by Agency, departmental, regulator, and funder guidelines. In addition, also provides facilitation of CCFCS&rsquo;s emergency shelter telehealth program. This position also provides coverage and support as needed to other programs as needed by the program manager.</li><li>
Completes relevant screenings and assessments including but not limited to psychosocial, mental health, financial status, and employment status.</li><li>
Creates, implements, and monitors comprehensive, person-centered, trauma-informed, and solution-focused plans and goals. Works with clients on harm reduction and other related goals.</li><li>
Assists in obtaining support for clients to include but not limited to home care, medical, dental, legal, substance use treatment, mental health, Department of Human Services, clothing, and other entitlement needs.</li><li>
Assist the client in understanding and meeting the expectations of service providers, courts, and employers.</li><li>
Inform clients of opportunities for social support such as recreation, faith-based, or self-help involvement. Make available tickets, transportation, and financial assistance where appropriate.</li><li>
May deliver instructions on various topics that support the client&rsquo;s ability to live independently.</li><li>
Provides ongoing evaluation, supervision, and development of program activities to assure quality and effectiveness of services provided.</li><li>
Implements and maintains procedures related to program operations.</li><li>
Submits required reports and statistics promptly to the program manager as requested.</li><li>
Collaborates effectively with program partners to heighten the efficiency of joint efforts across multiple organizations.</li><li>
Communicate with appropriate program partners, agency staff, community, and criminal justice agencies to ensure ongoing and effective referrals into programs.</li><li>
Serves as Case Coordinator for clients for program care. Works with the Nurse, Peer, and other stakeholders to ensure the client's needs are being met. Coordinates and participates in regular case conferences.</li><li>
Monitors and ensures achievement of program milestones and client outcomes.</li><li>
Oversees client recordkeeping in compliance with appropriate regulatory agencies.</li><li>
Creates and implements life skills training and education opportunities for tenants.</li><li>
Collaborates with referring agencies, funders, and all related internal staff to effectively support individual client needs.</li><li>
Maintains regular contact to coordinate client benefits and address all other treatment needs.</li><li>
Reports to service providers about significant individual behavior or events that will require an immediate response.</li><li>
Acquire concrete resources to meet individual needs.</li><li>
Complete letters of request/referral forms, and other required documents of eligibility or charitable organizations and public agencies to advocate for resources that the client is entitled or eligible for.</li><li>
Makes referrals for education, employment, legal issues, and others as needed.</li><li>
Document the need for financial assistance or other resources such as wrap-around from the project to stabilize client finances.</li><li>
Utilizing various databases and/or online platforms, maintaining all documentation by the agency and appropriate regulatory standards.</li><li>
Participates in relevant Agency meetings and ongoing development of professional knowledge and skills.</li><li>
Actively supports the financial stability of the organization by meeting or exceeding established productivity and documentation standards.</li><li>
Informs supervisor of significant events/issues related to clients as appropriate and follows the program&rsquo;s defined incident reporting process as required.</li><li>
Attends regular program and departmental meetings, case reviews, and CFC quarterly meetings.</li><li>
Maintains and develops professional knowledge by completing recommended education and training, workshops, conference attendance, and readings.</li><li>
Maintains knowledge of regulations and standards that govern client population.</li><li>
Participates in appropriate interagency meetings with other treatment agencies and community groups as required. Provide updates and communication with providers including those who cannot be represented in person.</li><li>
Participates in relevant Agency meetings and/or trainings</li><li>
Actively pursues the development of professional competencies related to job role performance through reading, supervision, in-service training, and attendance at conferences and workshops.</li><li>
Awareness and active support of the Agency's Mission, Vision, Values, and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse</li></ul>
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all-inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.
Qualifications
Education: Bachelor&rsquo;s degree in social work, human services, criminal justice, or related field preferred. An equivalent combination of education and experience will be considered.
Credentials: Valid and clean NYS Driver&rsquo;s License. Valid PPD screening is available.
Experience: Minimum two years of experience with case management and community outreach in areas such as but not limited to persons affected by substance use disorder, prison re-entry, geriatrics, mental health, and refugees. Knowledge of HMIS, Medicaid, SNAP, Social Security, and legal systems is helpful. May require the performance of duties in various community locations and community settings that may not be handicapped accessible.
Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type, and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually quiet.
Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed by CCFCS&rsquo;s corporate compliance &amp; ethics program.
Additional Requirements:<ul><li>
Ability to prioritize assignments, plan, and complete work projects with minimal direction,</li><li>
An ability to work efficiently and effectively and meet deadlines,</li><li>
An ability to work under pressure,</li><li>
Excellent verbal/written skills,</li><li>
Ability to maintain confidentiality,</li><li>
Ability to demonstrate behaviors and attitudes that support the agency's mission, philosophy, and policies.</li><li>
Willingness and ability to foster agency and program-wide cooperation and teamwork using positive/constructive communication techniques,</li><li>
Possession of a valid NYS Driver&rsquo;s license and use of a registered and reliable vehicle.</li></ul> 
Top Benefits and Perks:<ul><li>
Competitive salary and 403b retirement plan</li><li>
Generous time off package and work-life balance</li><li>
Comprehensive benefits package</li><li>
Supportive and collaborative environment</li><li>
Opportunities for growth and development</li><li>
Intrinsic reward of truly making a difference in people's lives</li></ul>
Join us and help make a positive impact in our community!
***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet</div>

CASE MANAGER - MEDICAL RESPITE

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