case management director

Medical City Healthcare

<p></p><div>This position is incentive eligible.<br>
<br>
<br>
<h5 class="jobSectionHeader"><b>**$10,000 Sign-On Bonus offered for Non-HCA Employees**</b></h5><h5 class="jobSectionHeader"><b>
Introduction</b></h5><p>
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Director Case Management today with Medical City North Hills.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
Medical City North Hills offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
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Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
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Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
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Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
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Consumer discounts through Abenity and Consumer Discounts<br>
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Retirement readiness, rollover assistance services and preferred banking partnerships<br>
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Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
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Colleague recognition program<br>
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Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
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Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p><br>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
Come join our team as a Director Case Management. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><p>
</p><p>The Facility Case Management Director has the overall responsibility for managing and coordinating department activities. The Director ensures staff compliance with organizational policies and external regulatory agencies and takes leadership responsibility to coordinate the integration of the department's patient care and discharge planning processes with related hospital departments and external agencies to ensure continuity of care and optimal clinical resource utilization. The Director has oversight for all aspects of daily hospital case management operations and is accountable for achieving established outcomes through actively engaging interdisciplinary teams and external stakeholders. The Director is a registered nurse with responsibility for all operational aspects of the department. This position requires an executive presence and candidates must possess excellent communication and presentation skills, proven motivational capabilities, and a demonstrated accomplishment record of delivering results and attaining goals. This position is a subject matter expert in case management that requires solid leadership, trust building, team building, as well as change management skills to ensure success of the department and case management initiatives. This position requires an individual who is a self-starter and has the ability to manage multiple priorities, work with minimal supervision on projects and activities, and demonstrate tact and diplomacy in situations of conflict and controversy. This individual must be able to adapt quickly to change and coordinate efforts across multiple stakeholders.</p><p>
Responsibilities:</p><p></p><ul><li>
Directs and evaluates departmental operations, including the case management model, staffing (skill mix and FTEs), use of information technologies, onboarding, and staff competencies to achieve performance and quality objectives.</li><li>
Allocates resources to effectively staff department and meet productivity and quality goals.</li><li>
Responsible for oversight of CM core functions and practice.</li><li>
Ensures the adherence to care coordination and discharge planning processes, ensuring timeliness, quality, and proper documentation.</li><li>
Works with the Facility CFO and Division CM Leader to achieve established goals and expectations.</li><li>
Assesses and improves the department&rsquo;s performance by evaluating operational processes, monitoring performance through analyzing data, and implementing sustainable performance improvement activities.</li><li>
Ensuring compliance with policies and SOP.</li><li>
Establish working relationships with key stakeholders to include CMO, CNO, ancillary service leaders, Ethics &amp; Compliance, and Legal.</li><li>
Performs other duties as assigned.</li><li>
Practices and adheres to the &ldquo;Code of Conduct&rdquo; and &ldquo;Mission and Value Statement.&rdquo;</li></ul><p></p><p>
What qualifications you will need:</p><p></p><ul><li><p>
Bachelor's degree, required</p></li><li>
Master's degree in Nursing, Health Administration, or Business Administration, preferred</li><li>
Either Registered Nurse (RN) licensure, Licensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW), required</li><li>
3+ years&rsquo; experience in overall acute care Hospital Case Management, preferred</li><li>
2+ years&rsquo; experience in case management leadership, preferred</li></ul><p></p><p>
&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Director Case Management opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. <b>Unlock the possibilities and apply today!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

Director Case Management

Down East Community Hospital

<div>Description:
<p><b>
JOB SUMMARY AND SCOPE</b></p><p>
Job Location will be at Calais Community Hospital and Down East Community Hospital</p><p>
The Director of Case Management is accountable for the organization, sequence of services, and resources that are necessary and appropriate for the achievement of patient outcomes within effective time frames on a specific group of patients. The Director of Case Management must have ability to practice under minimal supervision and to perform the following six essentials of Case Management: Appropriateness of setting, Assessment, Planning, Implementation, Coordination, Monitoring and Evaluation with emphasis on decreasing length of stay and monitoring of cost effective health care across the continuum of care. This position is required to have competence to assess and case manages the age groups as indicated. The Director of Case Management evaluates patients for appropriateness, medical necessity, intensity of service, severity of illness, and performs continued stay reviews according to Interqual Acute Care Criteria. The Director of Case Management must meet resource management expectations, assist to reduce practice variations, and enhance patient outcomes. In addition the Director of Case Management serves as the Swing Bed Coordinator.</p><p><b>
ESSENTIAL JOB FUNCTIONS</b></p><ul><li>
Coordinate the care and services of selected patient populations across the continuum of illness</li><li>
Promotes effective utilization through reviews of Medicare, Medicaid, self-pay, and commercial insures admissions</li><li>
Provide a leadership role with the interdisciplinary team to achieve optimal outcomes</li><li>
Ensure timely discharges through early assessment and development of a discharge plan with early identification of barriers to discharge</li><li>
Communication with physicians, staff, patient/family, outside agencies to provide continuum of care</li><li>
Responsible for maintaining the Case Management Policy and Procedure Manual with annual review and updates as needed</li><li>
Responsible for writing policies and procedures for the Case Management Department</li><li>
Performs continued stay reviews using InterQual Criteria</li><li>
Verifies that all inappropriate admissions, unnecessary continued days, and procedures not meeting approved indications are forwarded to physician advisor</li><li>
Issues notices of non-coverage to patients and families as required within Medicare and Medicaid guidelines</li><li>
Conducts formal and informational staff education to all disciplines related to case management</li><li>
Identifies opportunities for intradepartmental and interdepartmental operational improvements</li><li>
Responsible for quarterly case management meetings to include formulating agenda and conducting the meeting</li><li>
Adheres to the organizational leadership profile</li><li>
Reliable attendance and punctuality</li><li>
Performs duties in a safe manner, in compliance with all safety policies and procedures</li><li>
Complies with the Code of Conduct and all appropriate policies and procedures</li><li>
Other duties, as assigned, that are relevant to the position and department</li></ul>
Requirements:
<p><b>
MINIMUM REQUIREMENTS</b></p><ul><li>
Current State of Maine RN License</li><li>
Diploma or BSN from School of Nursing</li><li>
At least three years clinical experience in an acute care hospital setting preferably in the areas of discharge planning, utilization review, and resource management</li><li>
Good organizational and leadership skills, excellent interpersonal skills</li><li>
Working knowledge of Microsoft Word, Microsoft Excel, and Microsoft Power Point, Knowledge of Interqual Acute Care Criteria, Knowledge of Medicare and Medicaid rules and regulations</li><li>
Ability to prioritize tasks and manage time efficiently, ability to function autonomously, ability to educate members of healthcare team and other customers</li></ul><p><b>
PHYSICAL EFFORT AND ENVIRONMENT</b></p><p>
Moderate: Occasionally lifts up to 25 pounds independently. Stands or walks often. Talking and hearing essential for conferring with patients, families, and staff.</p><p><b>
EXPOSURE RISK</b></p><p>
Exposure Category II: Employee reasonably expected to be at some risk for exposure to blood borne pathogens.</p><p><b>
QUALITY IMPROVEMENT</b></p><ul><li>
Maintains current knowledge of the hospital-wide Quality Improvement Program.</li><li>
Develops and implements appropriate quality improvements for the department.</li><li>
Develops quality initiative projects and the methods necessary for initiating, testing, data collection, analysis, and reporting the effectiveness of the project.</li><li>
Establishes indicators to monitor departmental service in response to complaints, identified problems, variances, sentinel events, or new services as well as patient outcome oriented indicators for high volume and/or high risk services.</li><li>
Reports all Quality Improvement activities, measurements and results according to the established reporting structure.</li><li>
Participates in the annual review of the Quality Improvement/Patient Safety Program.</li><li>
Participates as a member of functional and/or process improvement team as appropriate to position or requested.</li><li>
Provides Quality Improvement orientation, training, and continuing education for all departmental staff.</li><li>
Involves all departmental staff members in the Quality Improvement Program&rsquo;s plans and processes.</li><li>
Is accountable for identification and mitigation of risks and hazards within the department.</li></ul><p><b>
COMPLIANCE</b></p><ul><li>
Adheres to the federal, state, and local statutes and regulations.</li><li>
Adheres to the Compliance Program policies and procedures of Down East Community.</li><li>
Adheres to all Privacy and Security policies and procedures of Down East Community.</li><li>
Communicates any concern related to compliance issues to Compliance Officer.</li><li>
Communicates any concern related to confidentiality issues to the Privacy Officer.</li><li>
Educate, train, and supervise staff on all related compliance issues.</li><li>DECH is an equal opportunity employer.</li></ul></div>

Director of Case Management/Swing Bed Coordinator

Pathways to Housing DC

<div><p><b>Case Manager &ndash; Downton Day Services Center</b></p><p><b>
Reports to:</b> Associate Director of Homeless Services</p><p><b>
Location:</b> Washington DC</p><p><b>
Salary: </b>$55,000 - $58,000</p><p><b>
Hours:</b> 8:00a &ndash; 4:30p</p><p></p><p><b><br>
Position Purpose</b></p><p>
At Pathways to Housing DC, we believe housing is a human right and that recovery begins with trust, dignity, and connection.</p><p>
The Case Manager for the Downtown Day Services Center (DDSC) plays a vital role in supporting adults experiencing homelessness through compassionate, person-centered care. This position provides case management, therapeutic support, advocacy, and community-based services to individuals living with serious mental illness, substance use disorders, and other complex health challenges.</p><p>
The ideal candidate is someone who values relationship-building, meets people where they are, and is passionate about helping individuals navigate pathways toward stability, wellness, and housing.</p><p><b>
What You Will Do</b></p><div><ul><li>
Provide outreach, case management, counseling, advocacy, and other needed services to clients seeking services in Center.</li><li>
Collaborate with client in the formulation of an Individual Recovery Plan (IRP) that is reviewed and modified with client on a regular basis;</li><li>
Provide therapeutic counseling and support services to each client in a broad range of areas, including (but not limited to) housing, training &amp; work opportunities, activities of daily living, health, wellness self-management, relapse prevention, self-help and empowerment, problem solving, family life and social relationships and integrated treatment for substance abuse;</li><li>
Coordinate and monitor referrals to community services, and advocate client&rsquo;s participation in them. Ensures &ldquo;warm transfers&rdquo; and facilitate introductions to new service providers</li><li>
Maintain written and computerized records compile reports and complete other program documentation (e;g;, progress notes, incident reports, on-call logs, letters, psychosocial assessments);</li><li>
Perform related work as assigned</li></ul></div><p><b>
Qualifications</b></p><div><ul><li>
Bachelor&rsquo;s degree in Social Work, Psychology or related field required.</li><li>
Minimum 2 years&rsquo; experience in mental health services/human services in lieu of education.</li><li>
Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and diverse populations;</li><li>
Career experience in social services, supported housing, or with persons with disabilities;</li><li>
Excellent communication, writing, and computer skills;</li><li>
Bilingual English/Spanish a plus;</li></ul></div><p><b>
Position Highlights</b></p><ul><li>
Opportunity to make a direct impact in the lives of vulnerable individuals experiencing homelessness</li><li>
Work within a nationally recognized Housing First organization</li><li>
Collaborative, mission-driven team environment</li><li>
Meaningful community-based work focused on dignity, recovery, and empowerment</li></ul><p><b>
Benefits</b>:</p><ul><li>
15 days of vacation to start plus 11 paid holidays</li><li>
10 Paid Sick/Wellness leave</li><li>
Health Insurance (singles, partner, and family coverage offered), including an employer sponsored HSA account to offset the cost of copays and healthcare services</li><li>
Dental &amp; Vision insurance</li><li>
Employer paid LTD Pathways' paid life insurance 403b Match</li><li>
Employer paid Employee Assistance Program</li><li>
Many additional employee paid services such as legal coverage, Short Term Disability, and pre-tax commuter benefits</li></ul></div><p></p>

Case Manager - Downtown Day Services Center

INFIRMARY HEALTH

<div>Overview:
<p></p>
Qualifications:
<div><b>
Minimum Qualifications:</b></div><div></div><p><br>
3 of the most recent 5 years&rsquo; working with case management principles and practices in a leadership capacity</p><p></p><p><br>
One of the following:</p><ul><li>
Graduate of an accredited program of nursing and ACMA certified</li><li>
Bachelors&rsquo; degree in Social Work</li></ul><div></div><div><b><br>
Licensure, Registration, Certification:</b></div><div></div><p><br>
One of the following:</p><p>
One of the following:</p><ul><li>
Current Alabama RN license</li><li>
Current Multi State RN License in accordance with Nurse Licensure Compact (NLC) for Alabama*</li><li>
Licensed in Alabama as a Licensed Graduate Social Worker (LGSW)</li><li>
Licensed in Alabama as a Licensed Bachelor Social Worker (LBSW)</li><li><i>Infirmary Health abides by the NLC requirements and guidelines for the state of Alabama</i></li></ul><p></p><div><br>
Must obtain American Case Management Association certification(ACMA) within 18 months of placement into position</div><div></div><div><b><br>
Desired Qualifications:</b></div><div></div><p><br>
BSN preferred</p><p></p><p><br>
Substantial background in management in an acute care setting</p><br>
<div></div>
Responsibilities:
<div>
Manages the overall operations of the case management function for Infirmary Health in order to provide services which meet IH's standards of quality, efficiency and desired outcomes.</div></div>

Case Management Manager

Zelie's Home

<p><b>Celine Case Manager</b></p><p><b>Organization: Zelie&rsquo;s Home</b></p><p><b>Job Title: Celine Case Manager</b></p><p><b>Type of position: Full time position</b></p><p><b>Location: Lakewood</b></p><p><b>Job Purpose</b></p><p>Reports to the Director of Housing &amp; Resident Services. The Case Manager serves as a point of contact for individuals experiencing homelessness after they have transitioned from intake to residence in one of the homes, and provides regular case management to support the overall well-being of current families in one home.</p><p><b>Responsibilities</b></p><p><b>Case management: </b></p><ul><li>Coordinate an intentional transition from the intake and welcome phase with the Programs, Outreach and Intake Manager (POIM) to case management.</li><li>Maintains caseload of families: conducts strengths based needs assessment; develops family partnership agreements with clients</li><li>Creates self identified measurable goals to ensure families are successful in accomplishing their identified goals.</li><li>Serves as the main contact for current mom case management needs, providing a level of support based on each families&rsquo; needs.</li><li>Provides support services for current moms, including ensuring homes have up-to-date information regarding community resources and locating specialized resources, transportation needs to appointments etc.</li><li>Coordinates, under the Director of Housing and Resident Services approval, all financial requests (loans, scholarships, emergency expenses, etc.) for current moms.</li><li>Writes letters of recommendation for moms when requested.</li><li>Collaborates with POIM to connect with local programs and agencies to locate services for families.</li><li>Represents Zelie&rsquo;s Home in court on behalf of current and alumnae moms as needed.</li><li>Maintains and updates all current mom files; prepares them to be archived annually.</li><li>Inputs case notes, goals, etc. to client records in the reporting system on a regular basis.</li><li>Maintains accurate and consistent collection, documentation and organization of case management assessments and corresponding referral information.</li><li>Document referrals and enrollments in Zelie&rsquo;s Home programming.</li><li>Inputs entry and exit data to client records in the reporting system on a regular basis.</li><li>Responsible for maintaining data and reporting outcomes on a monthly basis to the Director of Housing and Resident Services.</li></ul><p><b>Mom Relations:</b></p><ul><li>Meets with current moms weekly, check-ins expected daily.</li><li>Model the importance of personal presence with staff and moms by spending time in community regularly</li><li>Coordinates &lsquo;Mom Updates&rsquo; and the sharing of information about particular moms&rsquo; cases. Ensure coordination of moms&rsquo; counseling schedule, including the sharing of mom updates on a weekly basis.</li><li>In conjunction with the POIM, attends Community Night Dinner and coordinates house meetings..</li><li>Coordinates and assigns ride requests for current moms to staff and Community Life Assistants members ensuring moms feel advocated for and supported.</li><li>With leadership from the House Manager, assist wjth the upkeep of the house; make sure the &ldquo;First Impressions Maintenance&rdquo; is being done in community / tour-ready space.</li><li>In conjunction with the POIM, coordinates support for fathers of the babies served.</li><li>Maintains appropriate professional boundaries and adheres to ethical standards in all interactions.</li></ul><p><b>Collaborative Efforts</b></p><ul><li>Serves in the on-call rotation for in-home emergencies.</li><li>Participate in weekly and biweekly meetings with appropriate teams for easy and transparent information sharing.</li><li>Consult the leadership team at home prior to asking a mom to leave. If issues arise and/or final decision is needed, consult the Director of Housing and Resident Services</li><li>Be available for emergency/crisis/major issues that arise at the house. Provide onsite support to the CLAs during crisis or emergency situations. Be intentionally aware of conflicts, difficulties or stressors. Coordinate with a mental health provider to deescalate the situation. Follow up with the Director of Housing and Resident Services.</li><li>Mediates and leads important conversation/safe space conversations with moms, Community Life Assistants, staff, volunteers etc as needed.</li><li>In conjunction with the Social Worker and in alignment with the evidence-based programming, the Case</li></ul><p>Manager coordinates weekly and monthly schedules for current moms.</p><ul><li>Provides transportation for moms and their children on as needed basis with company vehicles.</li><li>Assumes any additional projects or tasks as assigned by the Director of Housing and Resident Services.</li></ul><p><b>Benefits:</b></p><ul><li>Hourly wage</li><li>PTO</li><li>Health insurance stipend</li><li>SIMPLE IRA match up to 3%</li><li>Counseling reimbursement</li><li>Wellness stipend</li><li>Access to basic necessities (including food and hygiene products)</li><li>Optional supplemental insurance options</li></ul><p><b>Qualifications/Skills</b></p><ul><li>BA in a related field (i.e. specialization in social, behavioral or human services).</li><li>At least 2 years of case management experience</li><li>Valid driver&rsquo;s license with good driving record and proof of insurance.</li><li>Computer literacy in Google Suite, Office Suite, and Slack.</li><li>Knowledge of resources in the Cleveland community</li><li>Strong interpersonal skills and engagement skills.</li><li>Ability to work effectively as part of a team.</li><li>Demonstrates experience and competency in working in a culturally diverse setting, and an understanding of the intersectional nature of homelessness, poverty, abuse, disability, substance abuse and mental illness.</li><li>Excellent organizational, supervisory, and communication skills, with proficiency in engaging diverse audiences.</li><li>Experience working with vulnerable populations, addiction and poverty.</li><li>Experience with crisis intervention and/or mediation.</li><li>Alignment with Zelie&rsquo;s Home core values and sanctity of human life.</li><li>Must be able to lift up to 25 pounds occasionally (e.g., moving donations, baby supplies, or household items).</li><li>Ability to climb and descend stairs multiple times per day, as the home includes multiple floors.</li><li>Comfortable working in both office and residential settings, with frequent movement between rooms and interaction with families</li></ul><p><b>Preferred Qualifications </b></p><ul><li>Certifications in trauma-informed care, motivational interviewing.</li><li>LSW, LISW</li></ul><p>Job Type: Full-time</p><p>Pay: $18.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Paid time off</li><li>Professional development assistance</li></ul><p>Application Question(s):</p><ul><li>Candidates for this position must demonstrate a safe and responsible background, as it involves direct, unsupervised access to children, are you able to do that?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Case management: 2 years (Required)</li></ul><p>License/Certification:</p><ul><li>Driver's License (Required)</li></ul><p>Work Location: In person</p>

Case Manager

Community Outreach Inc

<div><p>Community Outreach, Inc.</p>
<p>
Position Title: Case Manager</p>
<p>
Status: Full or part time hourly, exempt; may include some evenings, weekend work.</p><p></p><p><br>
Organizational Relationships: Reports to Director of Operations</p><p></p><p><br>
Agency Conformance Statements:</p>
<p>
In the performance of their respective tasks and duties all employees are expected to conform to the following:</p>
<ul><li>Perform quality work within deadlines with or without direct supervision</li></ul>
<ul><li>Interact professionally with other employees, clients, donors, and outside agencies</li></ul>
<ul><li>Work effectively as a team contributor on all assignments</li></ul>
<ul><li>Work independently while understanding the necessity for communication and coordinating work efforts with other employees and organizations</li></ul><p></p><p><br>
Position Purpose</p>
<p>
The Case Manager performs all the duties of the Social Service Assistant&rsquo;s and provides Case Management services for men, women, and families enrolled in the Transitional Housing Program and/or in the ASSETS program. Case management services include screening/intakes, goal planning, appropriate referrals, regular meetings with clients, facilitation of life skills and other groups, and implementation of policies and procedures for record keeping.</p><p></p><p><br>
Responsibilities and Duties:</p>
<ul><li>Maintain professional attitude and behavior</li></ul>
<ul><li>Abide by existing agency confidentiality policies.</li></ul>
<ul><li>Perform all the duties of the Social Service Assistant</li></ul>
<ul><li>Perform client intake interview to Transitional Housing Program</li></ul>
<ul><li>Assist client with identification and appropriate implementation of objectives and goals while enrolled in the Transitional Housing Program.</li></ul>
<ul><li>Conduct regular case management meetings with clients.</li></ul>
<ul><li>Facilitate life skills or other group meetings.</li></ul>
<ul><li>Maintain client charts according to agency guidelines</li></ul>
<ul><li>Participate in multi-disciplinary staffing and present clients according to agency guidelines.</li></ul>
<ul><li>Assure that client understands and adheres to program rules and expectations.</li></ul>
<ul><li>Assist with special events and presentations.</li></ul>
<ul><li>Provide ongoing reports and recommendations to the Director of Social Services.</li></ul>
<ul><li>Gather and maintain program statistics.</li></ul>
<ul><li>Collect, edit and process all required weekly, monthly and quarterly reports.</li></ul>
<ul><li>Initiate new ideas for program improvement through the Director of Social Services</li></ul>
<ul><li>Assist with on-going program development through recommendations to the Director of Social Services</li></ul>
<ul><li>Perform other appropriate duties assigned by the Director of Social Services.</li></ul><p></p><p><br>
Qualifications: Bachelor's Degree in HDFS, Psychology, Social Work, or a related field. Must have knowledge of issues concerning the homeless population and have experience working with low-income and homeless individuals and families. Knowledge around issues of Domestic Violence, Mental Health, and Alcohol and Drug Abuse are highly desirable. Must have excellent abilities to collaborate and maintain positive relationship with other providers. Good organizational and communication skills are a must.</p><p></p><p><br>
Special Position Requirements:</p>
<ul><li>Ability to make well-reasoned decisions affecting clients and the agency</li></ul>
<ul><li>Ability to maintain clear professional and personal boundaries with the clients we serve</li></ul>
<ul><li>Ability to communicate effectively with clients and other staff members</li></ul>
<ul><li>Ability to understand and consistently follow the rules and policies of the service programs.</li></ul>
<ul><li>Ability to create and maintain the highest levels of confidentiality when dealing with client information and sensitive situations</li></ul></div>

Urban Health Plan, Inc

<div><div><b>Position Summary:</b></div><div>
Under the guidance of the Senior Director of Social Services, the <b>Case Management Supervisor</b> will assist in the administrative supervision of the day-to-day operations of the Social Services Case Management team. CM Supervisor will ensure that team provides patients with medical support services effectively and in an expedited manner. These services may include the completion of medical forms, letters, and requests for medical information, medical supplies, medical transportation, and emergency resources for UHP patients. Serves as a trainer for new case managers and new processes for existing case managers.</div><div>
</div><div><b>
Minimum Qualifications:</b></div><ul><li>
Bachelor's Degree in Social Work or related field of study required, Master's Degree is preferred.</li><li>
3-5 years of direct case management experience in social services, healthcare, or related setting. Preference for previous supervisory experience.</li><li>
Strong knowledge of community resources.</li><li>
Excellent communication skills.</li><li>
Capacity to lead and supervise others</li><li>
Bilingual English/Spanish required.</li></ul><div><b>
Key Duties:</b></div><ul><li>
Assists with the administrative supervision of the day-to-day operations of the Social Services Case Management team.</li><li>
Assistant and manage the case manager work flow for all sites, including managing productivity and assignments.</li><li>
Reviews templates, monitoring continuously and assigning cases to case managers, providing follow up and tracking of patients as assigned to ensure service provision is delivered in a timely manner and address incomplete requests.</li><li>
Assists case managers in providing emergency referrals to patients dealing with food insecurity, urgent and emergency housing needs, legal support, health insurance assistance, or with any issues causing stress to patient and their families.</li><li>
Facilitates case management staffing and scheduling, assuring coverage for designated sites in coordination with the site director.</li><li>
Participates in the development and implementation of new processes for case managers throughout UHP.</li><li>
Provides training and competency testing of new case managers, ensuring they possess the appropriate qualifications and skills to be a competent and effective case manager.</li><li>
Facilitates cross training to ensure case management coverage needs are met.</li><li>
Assists in the completion of annual performance evaluations of supervisees.</li><li>
Participates in Social Services case management meetings and facilitates case conferencing to achieve best outcome for the provision of case management services for patients.</li></ul><div></div><div><b><br>
Compensation:</b> $66,300/annum plus benefits.</div><div></div><div><br>
This is a <b>hybrid position</b> requiring both onsite and remote functionality (4 days onsite, 1 day remote); Travel required onsite across UHP health centers, as needed.</div><div>
</div><div><b>
About Urban Health Plan:</b></div><div>
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.</div><div>
</div><div><b>
Benefits Include:</b></div><ul><li>
Fully funded Health Insurance for yourself</li><li>
73.5% funded Health Insurance for your family</li><li>
Dental Insurance</li><li>
$50,000 term life Insurance</li><li>
401(k) Retirement Savings (including annual UHP Contribution)</li><li>
Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).</li></ul><div><i>
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.</i></div></div>

Case Management Supervisor

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