case management manager

Mosaic Family Services

<p><b>Job Summary</b></p><p>Mosaic Family Services is seeking an experienced Program Manager who will oversee and supervise the day-to-day case management operations and provide support to our case management team working with survivors of domestic violence and human trafficking. Case management services include crisis intervention, safety planning, information and referral, system navigation and advocacy, interpretation/translation, transportation, and other support services for survivors. This position will also work collaboratively with our shelter, housing, legal, counseling, and development, and community partners to ensure a holistic approach and best outcomes for our clients. The ideal candidate will be a leader, innovative, and a team player.</p><p>This position is expected to be in-person and on-site at our main office locations during work hours with a limited hybrid remote work schedule.</p><p><b>Essential Functions and Responsibilities</b></p><p><i>Supervisory Responsibilities</i></p><ul><li>Supervises and supports all program staff, interns, and volunteers, including conducting recruitment, hiring, training and professional development, and staff evaluations.</li><li>Facilitates weekly staff meetings and ongoing 1-1 supervision to support staff and program.</li><li>Conducts consistent observation and provision of feedback to ensure that staff deliver trauma-informed, survivor-centered, culturally responsive services in a manner that reflects Mosaic&rsquo;s mission, core values, and approaches.</li><li>Documents and responds appropriately to any performance and disciplinary issues, feedback, and actions with staff; working collaboratively with staff for growth and improvement to meet and/or exceed standards and expectations.</li></ul><p><i>Program Management Responsibilities</i></p><ul><li>Day-to-day oversight and/or support of program operations, services, activities, budgets, and grants.</li><li>Continuously updates, creates, implements, and maintains program policies and procedures, documents, and forms in accordance with agency and grant requirements, program goals and objectives, and best practices (<i>e.g.</i> VAWA Confidentiality, SOPs, intake forms, assessment tools, resources, etc.)</li><li>Monitors programs, documentation, record-keeping, and data for quality, accuracy, evaluation, and compliance with requirements by agency, funders, and city, state, and federal regulations.</li><li>Prepares, reviews, and submits data for monthly reports and grant applications.</li><li>Responds to and addresses questions, problems, or grievances raised by participants or other programs and departments.</li></ul><p><i>Collaboration and Outreach Responsibilities</i></p><ul><li>Collaborates with the Victim Services leadership team in support of cohesion and alignment of program policies and procedures, evaluation, resources, outreach and partnerships, and grant compliance.</li><li>Builds, strengthens, and maintains effective partnerships and collaboration with relevant stakeholders, community partners and organizations, and underserved communities.</li><li>Coordinates and represents Mosaic at relevant coalitions and meetings to ensure consistent attendance, engagement, and information sharing.</li><li>Coordinates and conducts community engagement, outreach, education, and training with underserved communities, general public, and professionals; prepare appropriate materials and brochures.</li><li>Procures, organizes, and disseminates resources and in-kind donations to Case Management, Victim Services, and/or other Mosaic programs as appropriate.</li></ul><p><i>Direct Services</i></p><ul><li>Provides direct crisis intervention services to support staff and program capacity, targets, and goals, including hotlines, walk-ins, and/or complex cases (<i>e.g</i>. high lethality or safety concerns, mental health and/or substance abuse issues, <i>etc</i>.).</li><li>Provides limited ongoing case management as needed (<i>e.g.</i> survivors with high barriers and/or challenges working with other Case Managers, survivors that share similar language and culture).</li><li>Coordinates program referral processes and provides direct support for on-call schedule and initial screening and communication with survivors seeking services as needed.</li></ul><p><i>Other Responsibilities</i></p><ul><li>Participates in ongoing supervision, evaluation, and feedback with Supervisor.</li><li>Maintains and utilizes updated professional knowledge and development of family violence, human trafficking, community resources, trauma-informed care, and other related topics (<i>e.g</i>. attend trainings and conferences).</li><li>Other duties as appropriate and assigned by Supervisor or their designee.</li></ul><p><b>Qualifications and Skills</b></p><p><i>Required</i></p><ul><li>Bachelor&rsquo;s degree in Social Work, Psychology, or related field required.</li><li>2+ years of experience in demonstrated leadership in nonprofit leadership, program management, and supervision.</li><li>Ability to motivate, lead, supervise, and evaluate staff.</li><li>Ability to effectively work and communicate (oral and written) with individuals from diverse backgrounds.</li><li>Ability to provide and receive feedback and respond in a constructive, supportive manner.</li><li>Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.</li><li>Strong case management skills, including assessment, intervention, and advocacy.</li><li>Strong organization and time management skills and ability to multitask in a fast-paced and changing environment.</li><li>Strong writing and public speaking skills.</li><li>Knowledge and experience working with survivors of family violence, human trafficking, abuse, trauma, and other related issues.</li><li>Knowledge and experience in handling crisis situations using sound professional judgment, ethical practice, and common sense.</li><li>Proficiency in technology skills, including Microsoft Office and Adobe.</li><li>Valid Driver&rsquo;s License, car insurance, and reliable transportation.</li></ul><p><i>Preferred</i></p><ul><li>Master&rsquo;s degree in Social Work</li><li>Licensed Social Worker (LCSW, LMSW, LMSW-AP, or LBSW)</li><li>Bilingual in English and other language</li><li>Knowledge and experience with local community resources and organizations.</li></ul><p><i>Core Competencies</i></p><ul><li>Program operational and fiduciary management</li><li>Confidentiality and ethical judgment</li><li>Accuracy and attention to detail</li><li>Strong organizational and time management skills</li><li>Clear written and verbal communication</li><li>Ability to work collaboratively in a unionized environment</li><li>Customer service orientation and professionalism</li></ul><p><i>Working Environment and Physical Requirements</i></p><ul><li>Primarily office-based work environment</li><li>Travel with clients to appointments or to community-based organizations as needed</li><li>Prolong extended periods and work at a computer</li><li>Able to lift up to 15lbs.</li></ul><p><b>Salary:</b> $60,000+ DOE annually</p><p><b>Benefits:</b></p><ul><li>Health, voluntary dental, and voluntary vision insurance</li><li>Employer sponsored life &amp; AD&amp;D insurance</li><li>Supplemental insurance options</li><li>Retirement matching</li><li>Paid Time Off (PTO), holidays, and Parental Leave</li><li>Employee Assistance Program</li><li>Employee discount program</li></ul><p><b>Equal Employment Opportunity Statement</b></p><p>Mosaic Family Services is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws.</p><p><b>Acknowledgement</b></p><p>This job classification describes the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Duties may be modified to meet organizational needs, grant requirements, or changes in collective bargaining agreements.</p><p>Pay: From $60,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>What strategies do you use for conflict resolution?</li><li>What does a trauma-informed approach mean to you and can you give examples of how you have or would implement that with clients or your team?</li><li>Describe your leadership style and how you would use it to lead and motivate your team?</li><li>What management strategies do you use to manage a program and team?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>supervision: 2 years (Required)</li></ul><p>Work Location: In person</p>

Victim Services Case Management Program Manager

UF Health

<div>Overview:
<p>
The Case Manager utilizes professional nursing skills to assess patient and family scenarios for clinical appropriateness for the setting and establishes plans for effective management of the continuum of care. Assessment, planning, intervention and reassessment are performed in a collaborative environment. The key goals of the Case Manager include proactive, individualized planning for patients progress that optimizes quality of care, utilization, cost and patient satisfaction.</p>
Qualifications:
<p><b>
Education</b></p><p>
Bachelor&rsquo;s Degree Preferred</p><p></p><p><br>
Diploma/Associates Degree in Nursing</p><p></p><p><br>
Professional Certification in Case Management, preferred</p><p></p><p><b><br>
Licensure/Certification/Registration</b></p><p>
Florida Registered Nurse License</p><p></p><p><b><br>
Special Skills/Qualifications/Additional Training/Experience Required</b></p><p>
Effective communication skills to facilitate contact with physicians, patients/clients, families and staff.</p><p></p><p><br>
Minimum of 2 years&rsquo; experience, Case Management experience preferred. CCM certification preferred.</p><p>
Must be able to read, write, speak and understand English.</p></div><p></p>

Case Manager|Case Management| Day | Full Time

Phoenix Group Home

<div><div><b>TITLE: </b>Case Manager, Behavioral Health <b>RESPONSIBLE TO: </b>Regional Leadership <b>WORK AREA: </b>Outpatient sites and Community</div><div><b>
SUMMARY: </b>The Case Managers primary role, under the direction of Regional Leadership and the Case Manager Supervisor, is to provide support and coordinating services based on client needs and treatment plans. The case manager will actively engage in a professional, collaborative process to support our clients' mental and physical health needs. As a Case Manager, you will assess, plan, implement, coordinate, monitor, advocate, and evaluate the options and services required to promote health, quality, and cost-effective outcomes for our clients, ensuring patient safety and adherence to quality care standards.</div><div></div><div><br>
In this role, you will work closely with other care team members to plan, link, advocate, coordinate, and monitor client care. This collaboration will help clients access a wide range of resources, including but not limited to health services, financial assistance, housing, employment, education, and social services. The Case Manager is also responsible for successfully managing their caseload and communicating with the treatment team as it relates to Case Management across various disciplines.</div><div></div><div><b><br>
BLOODBORNE PATHOGEN CATEGORY I: </b>Tasks with actual blood/body fluid exposure are not included in this position&rsquo;s duties as the job requires therapeutic counseling only.</div><div></div><h1 class="jobSectionHeader"><b><br>
DUTIES AND RESPONSIBILITIES</b></h1><div></div><h3 class="jobSectionHeader"><b><br>
Day-To-Day Responsibilities</b></h3><div><ul><li>
Act as a liaison between the therapist, other care team members, client, and client's family to coordinate the best care.</li><li>
Arrange family visits, coordinate transportation, and ensure clients' needs are met.</li><li>
Maintain clear and ongoing communication between the family, referral source, and Path Behavioral Healthcare.</li><li>
Attend court hearings as appropriate.</li><li>
Ensure documentation and billing adhere to policy, Path Behavioral Healthcare standards of practice, and all applicable compliance standards within the EHR system.</li><li>
Maintain compliance with chart/documentation audit criteria, billing reviews, and Phase System of Care requirements.</li><li>
Attend supervisory and team meetings; present accurate case management reports reflecting services provided and clients' responses to treatment.</li><li>
Facilitate individual and group meetings as assigned.</li><li>
Serve on agency quality assurance or other committees as assigned.</li><li>
Facilitate the further development of daily living skills if identified by the client and/or parent or guardian. Address and resolve client/guardian concerns in a timely manner.</li><li>
Oversee the implementation of the individual plan of service, supporting the client's aspirations, goals, and desires for optimizing independence, promoting recovery, and developing and maintaining natural support systems.</li><li>
Ensure ongoing client participation in discussions of their plans, goals, and status.</li><li>
Identify and address gaps in service, as well as monitor under and over-utilization of authorized services.</li><li>
Identify and assist in business development/referral source communication and collaboration efforts.</li><li>
Coordinate and assist the client in crisis intervention and discharge planning, including community support systems following hospitalization.</li><li>
Maintain an organized practice and schedule, be at work on time and ready to work, and leave work at the completion of client care responsibilities.</li><li>
Reduce client rescheduling by informing the appropriate person of time off work.</li><li>
Maintain strict compliance with HIPAA guidelines, confidentiality agreements, billing and coding guidelines, and company policy.</li><li>
Maintain a demeanor of positive professionalism and serve as a model for others to exemplify the mission and vision of Path Behavioral Healthcare.</li></ul></div><div></div><h3 class="jobSectionHeader"><b><br>
Coordination of the Individual Support Plan (ISP)</b></h3><div><ul><li>
Services identified in the ISP.</li><li>
Assistance with accessing natural support systems in the community.</li><li>
Coordination with formal community services and systems.</li><li>
System monitoring.</li><li>
Coordination and assistance in crisis management and stabilization.</li><li>
Client advocacy and outreach.</li><li>
Seek education and training specific to client care; provide client education.</li><li>
Mental health interventions addressing symptoms, behaviors, thought processes, etc., to help clients eliminate barriers to seeking or maintaining education and employment.</li><li>
Activities that increase the client's capacity to positively impact their environment.</li><li>
Assume additional duties as assigned by the Case Manager Supervisor or Regional Leadership.</li></ul></div><p><br>
</p><h1 class="jobSectionHeader"><b>QUALIFICATIONS</b></h1><div></div><div><b><i><br>
Education: </i></b>Candidate must have a High School Diploma or GED. Bachelor&rsquo;s degree is preferred.</div><div></div><div><b><i><br>
Experience: </i></b>Candidates must have a minimum of 3 years of case management experience.</div><div></div><div><b><i><br>
Physical Effort: </i></b>This position requires the ability to work under stressful conditions and to work irregular hours.</div><div></div><div><b><i><br>
Communication Skills: </i></b>Candidates must possess excellent verbal and written communication skills in order to communicate professionally via telephone and in writing. Strong grammar and writing skills are crucial for clear and concise communication with clients, colleagues, and other healthcare professionals.</div><div></div><div><b><i><br>
Interpersonal Skills: </i></b>The successful candidate must demonstrate the ability to interact and assist in a friendly, compassionate, and professional manner with colleagues, providers, clients, and their families, as they represent both themselves and Path Behavioral Healthcare.</div><div><b><i>
Essential Technical/Motor Skills: </i></b>Candidates must achieve competency in the Electronic Health Record (EHR) program, telemedicine services, and any additional software programs utilized by the company, ensuring efficient access and updating of client information. The role requires fine dexterity, adept handling, and proficient gripping abilities to perform various tasks.</div><div></div><div><b><i><br>
Background: </i></b>The candidate must pass all federal and state background checks, including a clean Motor Vehicle Record. Educational and work history will be confirmed in compliance with company policies.</div></div>

Case Manager

Morgan & Morgan

<div><div><p>At Morgan &amp; Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.</p></div><p><b>
Summary</b></p>
<p>
We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Daily interaction with existing and potential clients, via telephone and in person</li>
<li>Order medical records from providers and communicate with clients and providers during the course of treatment</li>
<li>Obtain documents necessary to support injury and/or liability positions</li>
<li>Interact with insurance carriers and healthcare providers to secure records and account balances</li>
<li>Work directly with multiple coworkers involved in the management and support of case files</li>
<li>Maintain organized case files</li>
<li>Prepare comprehensive demands and assemble support for submission to carriers</li>
<li>Interact with attorneys and present case synopsis when required</li>
<li>Manage case files from intake to closing under the direction of an attorney</li>
<li>Performs other related duties as assigned to meet the needs of the business</li>
</ul>
<p><b>Qualification</b></p>
<ul>
<li>Bachelor's degree (preferred)</li>
<li>Prior experience as a Personal Injury Case Manager preferred</li>
<li>At least 2 years of working in a legal position or insurance adjuster experience preferred</li>
<li>Ability to be a team player and follow procedures</li>
<li>Proactive interaction with clients, insurance companies and medical providers</li>
<li>Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision</li>
<li>Highly organized with the ability to juggle multiple deadlines in a fast-paced environment</li>
<li>Strong writing and communication skills along with attention to detail</li>
<li>Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm</li>
<li><b>This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We've found that being in the office helps new team members get up to speed quickly and feel more connected.</b></li></ul><br>
<p></p>
<p>
#LI-EL1</p><div><p><b>
Benefits</b></p>
<p>
Morgan &amp; Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.</p>
<p><b>
Equal Opportunity Statement</b></p>
<p>
Morgan &amp; Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p>
<p><b>
E-Verify</b></p>
<p>
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
</p><p><b>Privacy Policy</b></p>
<p>
Here is a link to Morgan &amp; Morgan's privacy policy.</p></div></div>

DeCoach Recovery Centre

<div><div><p><b>Job Description</b></p><div><div><div><div><div><div><div><p>
DeCoach Recovery is a leading addiction treatment center dedicated to providing comprehensive and compassionate care to individuals struggling with substance use disorders. We offer a range of evidence-based treatments and therapies tailored to each patient's unique needs, with a focus on long-term recovery and wellness.</p><p></p><p><b><br>
Job Summary: </b>We are currently hiring for a Case Manager to work at our Fairborn location. The Case Manager is responsible for providing <b>direct client services</b> that address individual client needs including <b>linkage to resources</b>, development of activities of <b>daily living skills</b>, advocacy, and support towards personal recovery goals. This position has the potential to utilize flex hours to best serve the needs of our clients.</p><p><b>
Responsibilities:</b></p><ul><li>
Provides <b>case management</b> under clinical supervision to adults with substance use and mental health disorders</li><li>
Services are mostly <b>community based</b> to meet clients where they are and require the use of a company vehicle that is properly insured</li><li>
Requires excellent <b>communication skills</b> to help facilitate client care</li><li>
Obtain the following therapeutic services as determined by the Treatment Team and specified in the client&rsquo;s Individual Treatment Plan: Individual and group case management services, community activities, facility visits, vocational training, and coordination of care</li><li>
Comply with all new and <b>current policies</b> and procedures of DeCoach Rehabilitation Centre</li><li>
Work with administrative/team managers to improve the <b>quality of services</b> through on-going studies of existing services, and needs assessment for improvement and revisions</li><li>
Direct knowledge of <b>behavioral health issues</b>, correct documentation procedures, and current therapeutic methods.</li></ul><p>
 <b>Qualifications:</b></p><ul><li>
Graduate from an <b>accredited college/university </b>or High School</li><li>
Minimum of one year experience in a <b>behavioral health</b> or related field.</li></ul><p><b>
Benefits:</b></p><ul><li>
Medical, Dental, &amp; Vision Heath Insurance</li><li>
Company Paid Life Insurance</li><li>
Affiliated with the STAR program, assist employees in paying off student loans</li><li>
Tuition Reimbursement program</li><li>
Paid Time-Off</li><li>
6 paid Holidays off</li></ul></div></div></div></div></div></div></div></div><br>
8-4:30</div>

<div><div><p>At Morgan &amp; Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.</p></div><p><b>
Summary</b></p>
<p>
We are seeking a Case Manager to join our team. As a Case Manager, you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Daily interaction with existing and potential clients, via telephone and in person</li>
<li>Order medical records from providers and communicate with clients and providers during the course of treatment</li>
<li>Obtain documents necessary to support injury and/or liability positions</li>
<li>Interact with insurance carriers and healthcare providers to secure records and account balances</li>
<li>Negotiate case settlements with insurance carriers and negotiate a deduction of outstanding medical balances with providers</li>
<li>Work directly with multiple coworkers involved in the management and support of case files</li>
<li>Maintain organized case files</li>
<li>Prepare comprehensive demands and assemble support for submission to carriers</li>
<li>Interact with attorneys and present case synopsis when required</li>
<li>Manage case files from intake to closing under the direction of an attorney</li>
<li>Performs other related duties as assigned to meet the needs of the business</li>
</ul>
<p><b>Qualification</b></p>
<ul>
<li>Bachelor's degree (preferred)</li>
<li>Prior experience as a Personal Injury Case Manager preferred</li>
<li>At least 2 years of working in a legal position or insurance adjuster experience preferred</li>
<li>Negotiating skills</li>
<li>Ability to be a team player and follow procedures</li>
<li>Proactive interaction with clients, insurance companies and medical providers</li>
<li>Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision</li>
<li>Highly organized with the ability to juggle multiple deadlines in a fast-paced environment</li>
<li>Strong writing and communication skills along with attention to detail</li>
<li>Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm</li>
</ul>
<p><i>This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We've found that being in the office helps new team members get up to speed quickly and feel more connected.</i></p>
<p>
#LI-EL1</p><div><p><b>
Benefits</b></p>
<p>
Morgan &amp; Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.</p>
<p><b>
Equal Opportunity Statement</b></p>
<p>
Morgan &amp; Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p>
<p><b>
E-Verify</b></p>
<p>
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
</p><p><b>Privacy Policy</b></p>
<p>
Here is a link to Morgan &amp; Morgan's privacy policy.</p></div></div>

Case Manager (General Liability)

Northwestern State University

<div><div><div><div><div><b>Salary</b></div>
</div><div><div>$40,000.00 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>Natchitoches, LA</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Unclassified</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>998942</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>Northwestern State University</div>
</div></div><div><div><div><b>Opening Date</b></div>
</div><div><div>07/09/2026</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>About this Job
</b></h2></div><div><p>Northwestern State University seeks qualified applicants for the position of Case Manager.<br>
<br>
<b>To apply</b>: Please send a letter of application and resume, along with transcript(s), and complete contact information for three professional references to: apply@nsula.edu</p><p><b><i><br>
Northwestern State University is a State as a Model Employer (SAME) agency.</i></b></p><div></div><div><b><i><br>
The successful candidate will be subject to a background check, as a condition of employment.</i></b></div><p></p><p><b><br>
Notice of Non-Discrimination</b></p><p>
(Full Disclosure)</p><p>
Northwestern State University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p><p>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p><p>
All complaints or inquiries related to Title IX should be directed to the Director of Title IX Compliance and Title IX Coordinator, Julie Powell (318-357-5570), Room 306 of the Friedman Student Union or email tix@nsula.edu.</p><p>
In accordance with Section 35.106 of the Americans with Disabilities Act (ADA), all participants, applicants, organizations, and interested individuals are advised and noticed that the ADA Coordinator for Northwestern State University for facilities is the Director of University Affairs, Jennifer Kelly (318-357-4300), located in Room 128 Caspari Hall or email andersonje@nsula.edu. For student academic services, contact the Director of Access and Disability Support, Crissey Smith (318-357-5460) located in Room 111 Watson Memorial Library or email smithcr@nsula.edu. For faculty/staff accommodations and services, contact Executive Director of Institutional Effectiveness and Human Resources, Veronica M. Biscoe (318-357-6359), Room 111 Caspari Hall or email ramirezv@nsula.edu.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications
</b></h2></div><p></p><div><ul><li>Prefer a minimum of a bachelor's degree from an accredited institution. Work experience in Case Management, Criminal Justice, Counseling, Non-Profit Resources, or related areas may be considered in lieu of a degree.</li><li>
Experience in any type of Case Management is preferred.</li><li>
Exceptional interpersonal, oral, and written communication skills are essential.</li><li>
Ability to speak and present in a group setting.</li><li>
Proficiency in electronic case management systems such as Maxient is preferred, as well as proficiency in NSU Connect, and Banner. Training will be provided.</li><li>
Proficiency in Microsoft Office Suite.</li><li>
Shall have the ability to work in a fast paced and complex organization, with a diverse population, problem solve, and pivot as needed.</li><li>
Shall demonstrate strong oral presentation skills.</li><li>
Strong organizational skills.</li><li>
Must demonstrate the ability to work independently, without constant supervision.</li><li>
Ability to learn TIX regulations, and the university's policy and procedures.</li><li>
Exhibit the ability to comprehend information and act accordingly.</li><li>
The ability to sit in on interviews, take meeting/interview notes and recordings, and transcribe them in detail and accurately is a requirement.</li><li>
Diligence in detail is required.</li><li>
Maintain confidentiality/privacy.</li><li>
Willingness to work during an occasional evening and/or weekend event.</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Job Specification
</b></h2></div><div><p>This is a 40-hour per week (full-time) position. Confidentiality is a priority. The Case Manager will assist in all areas of the Title IX Office. Main job duties will consist of receiving reports, scheduling meetings, documenting intake interviews, taking notes, making recordings, and transcribing interviews with detail and accuracy, sending and receiving correspondence, processing case information in accordance with federal regulations, keeping up-to-date digital and paper files, presenting educational information to students, parents, and/or employees. The Case Manager may work with Campus Living Villages, Northwestern State University Police Department, Natchitoches Police Department, and other offices as needed. After successfully performing the main duties listed above, the Case Manager may occasionally sit in as a Hearing Panel Member or Investigator. Other duties as assigned by the Director of Title IX Compliance/Title IX Coordinator.<br>
The Case Manager reports directly to the Director of Title IX Compliance/Title IX Coordinator.</p></div><br>
<div><h2 class="jobSectionHeader"><b>Job Duties and Other Information
</b></h2></div><p></p><div><ul><li>Complete required trainings in Title IX and the Maxient database.</li><li>
Maintain strict confidentiality and/or privacy of Title IX information.</li><li>
Follow Federal Regulations assigned to Title IX.</li><li>
Create, update, and manage case files in Maxient in detail; from case creation-through case closure.</li><li>
Send and receive correspondence regarding Title IX cases per Federal Regulations.</li><li>
Provide immediate Support Services as necessary.</li><li>
Communicate with Northwestern State University Police Department, Natchitoches Police Department, NSU Counselors, and outside support offices as needed.</li><li>
Present educational materials to students, parents, and/or employees.</li><li>
Act with Title IX authority in the absence of the Title IX Coordinator as prescribed.</li><li>
Utilize Banner Financial System.</li><li>
Utilize NSU Connect.</li><li>
After Maxient database training and when comfortable in Case Management, may train and occasionally act as a member of the Title IX case, as assigned by the Title IX Coordinator.</li><li>
Work evenings occasionally when programming is scheduled.</li><li>
Other duties as assigned by the Title IX Coordinator.</li></ul></div></div></div><p></p>
<br><div></div><div><div><div><p>Benefits for unclassified employees are determined by the individual hiring authority.</p></div></div></div>

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