case management specialist

Javitch Block LLC

<p>Javitch Block LLC (JB) is now hiring for full-time Case Management Specialist in our Cleveland, Ohio office who will be responsible for receiving and processing mail, faxes and emails from consumers, consumer&rsquo;s attorneys or debt settlement companies, third parties and the courts.</p><p><b>Essential Duties:</b></p><ul><li>Determines if mail should be routed to a collector or an attorney.</li><li>Summarizes contents of mail into case management system</li><li>Prioritize mail based on deadlines</li><li>Assign files to attorneys based on file type, client requirements and jurisdiction.</li><li>Coordinates appropriate follow up reviews for attorneys</li><li>Adds and updates the docket of court appearances</li><li>Handle incoming faxes and emails and directs to the proper personnel</li><li>Contact courts when necessary to obtain information</li><li>Processes document requests to courts to obtain copies of pleadings.</li><li>Answer court call phone line.</li><li>Back up for front desk receptionist as needed</li></ul><p><b>Education/Training/Experience</b></p><ul><li>High School Diploma required</li><li>Law firm or legal assistant experience preferred</li><li>Notary preferred but can be obtained post-employment</li></ul><p>Javitch Block offers a comprehensive benefits program including health insurance, paid vacation/personal time, 401(k) profit sharing, life insurance, and short and long-term disability.</p><p>You can learn more about Javitch Block LLC at www.jbllc.com</p><p>JB is a Cleveland-based law firm with additional offices in Fairlawn, Ohio; Kentucky, Indiana, Tennessee, Texas, and West Virginia. Our clients include taxing authorities, banks, credit unions, savings and loans, finance companies, department stores, credit card companies, medical organizations, landlords, commercial businesses, collection agencies, insurance companies, education facilities, utility companies, law firms, manufacturers, oil companies.</p><p>Job Type: Full-time</p><p>Pay: $16.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>legal support: 1 year (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Cleveland, OH 44114 (Required)</li></ul><p>Work Location: In person</p>

Legal Case Management Specialist

Sundus

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  (EMIRATIZATION - UAE NATIONAL ONLY)
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  Job Title:
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  Specialist - Case Management
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  Job Code: JPC -
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  4843
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  Location
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  Abu Dhabi - UAE
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  Experience: 2 to 4 Years
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  Education:
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  Bachelor's degree
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  Language:
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  Excellent in English &amp; Arabic
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  Strategic
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  JOB DESCRIPTION:
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 &squf; Ensure adherence to ethical principles and maintain neutrality throughout the case management process. &squf; Analyze case management trends and compile statistical data on case types and resolutions to identify areas for improvement.
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 &squf; Recommend changes to enhance the efficiency and effectiveness of case management processes to senior management.
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  Operational
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 &squf; Estimate and collect judicial fees prescribed for lawsuits, ensuring accurate assessment and compliance with financial regulations.
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 &squf; Register cases in the designated register (electronically or manually), ensuring all necessary information is documented according to approved procedures.
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 &squf; Prepare and submit judicial notices (notices of claim) in accordance with legal procedures, ensuring prompt notification of defendants.
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 &squf; Notify defendants of their obligation to submit a reply memorandum within 5 working days and follow up on receipt.
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  Qualifications And Experience
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 &squf; Bachelor&rsquo;s degree in law or equivalent; a master&rsquo;s degree in law or public administration is preferred.
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 &squf; Professional affiliations or certifications with a recognized institute are advantageous.
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 &squf; Proficient in Arabic; knowledge of legal English is preferred for dealing with translated documents and non-Arabic speaking parties. Years &amp; Nature of Experience
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 &squf; Minimum of 2 years of experience in legal or judicial work, preferably with direct experience in case management or litigation procedures.
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 &squf; Comprehensive knowledge of national laws and regulations related to civil actions and judicial
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Specialist - Case Management

Interpublic Group

<div><p><b>POSITION SUMMARY:</b></p>
<p>
Reporting to the HR Services Manager, the Human Resources Service Specialist I is responsible for processing routine transactions and responding to standard employee inquiries. The Human Resources Service Specialist I serves as the first point of contact for employees seeking HR support and plays a crucial role in maintaining the integrity of HR data and processes to address and triage inquiries.</p>
<p><b>
ESSENTIAL FUNCTIONS:</b></p>
<ul>
<li>Respond to employee inquiries promptly and accurately via the Helix system, providing clear and concise information.</li>
<li>Escalate complex or specialized inquiries to the appropriate centralized specialist team for further resolution.</li>
<li>Process transactions related to employee personal data with a high level of accuracy and attention to detail.</li>
<li>Manage the end-to-end process for contingent worker creation, ensuring compliance with company policies and procedures.</li>
<li>Maintain up-to-date knowledge of HR policies and procedures to provide accurate guidance to employees.</li>
<li>Collaborate with HR team members to continuously improve the service delivery model and enhance the employee experience.</li>
<li>Document all inquiries and transactions accurately in the HR system to ensure reliable data for reporting and analysis.</li>
</ul>
<p><b>EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:</b></p>
<p>
Essential:</p>
<ul>
<li>Up to 2 years of experience using HR systems for administration, HR Operations, case management, or similar responsibilities.</li>
<li>Strong customer service orientation with the ability to handle inquiries in a friendly and professional manner.</li>
<li>Proficiency in using HR Information Systems and case management tools.</li>
<li>Excellent data entry skills with a focus on accuracy and speed.</li>
<li>Ability to multitask and prioritize work in a high-volume, fast-paced environment.</li>
<li>Familiarity with HR processes and best practices, particularly within a shared services context.</li>
</ul>
<p>Desirable:</p>
<ul>
<li>Experience in a shared service center or customer support role, preferably within an HR function.</li>
<li>Effective problem-solving skills with the ability to identify and escalate issues appropriately.</li>
<li>Good communication skills, capable of explaining HR processes and policies clearly to employees.</li>
<li>A team player with a positive attitude and the ability to work collaboratively with colleagues.</li>
<li>Eagerness to learn and adapt to new technologies and processes within the HR field.</li>
</ul>
<p><b>BENEFITS OF JOINING IPG:</b></p>
<p>
One of our primary goals is to support the health and well-being of you and your family. Our compensation plan includes the following benefits, in addition to many others:</p>
<ul>
<li>Healthcare Options
<ul><li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Prescription</li>
</ul></li><li>Dependent and Health Care Flexible Spending Accounts</li>
<li>401(k) savings plan with company match</li>
<li>Flexible based Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>Legal Assistance Plan</li>
<li>Tuition Reimbursement</li>
<li>Employee Stock Purchase Plan</li>
<li>Exclusive discounts on cell phones, gyms, and everyday purchases</li>
</ul>
<p>IPG is an equal opportunity employer and we value diversity inclusion and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.</p></div>

Human Resources Shared Services Specialist I

Kids First

<div><p>Do you speak both English and Spanish fluently? Are you looking for a position where you can impact the lives of children and families, helping them heal from abuse and connect them to resources? Do you thrive working as part of a dynamic multidisciplinary team of professionals? The Bilingual Victim Advocate/Case Manager works as part of the victim advocacy team to provide direct victim advocacy and case management to child victims of abuse and their non-offending family members.</p><p>
Kids FIRST is an Accredited Children's Advocacy Center and has been serving Lane County since 1994. Our team is dynamic and includes therapists, medical providers, forensic interviewers and other professionals, all under one roof. At Kids FIRST, we value integrity, growth and learning, and have consistently been named one of Oregon's 100 Best Nonprofits to work for!</p><p><b>
Key responsibilities include, but are not limited to:</b></p><ul><li><p>
Provide immediate crisis intervention to victims in person and via phone; provide emotional support during the investigation and prosecution process</p></li><li><p>
Assess victim's needs and refer victims and their families to appropriate community services for assistance</p></li><li><p>
Act as an advocate for victims to ensure their needs are addressed within the community and criminal justice system; conferring with law enforcement officials and prosecutors on the status of cases
</p></li><li><p>Communicate in a compassionate, unbiased, trauma-informed manner, even under pressure</p></li><li><p>
Create and maintain accurate case logs, documenting ongoing case activities</p></li><li><p>
Provide educational information and outreach for community and partner organizations
</p></li></ul><p><b>Required Skills and Qualifications:</b></p><ul><li><p>
Bachelor's Degree or equivalent work experience required</p></li><li><p>
Fluency in both English and Spanish required</p></li><li><p>
A valid Oregon driver's license
</p></li><li><p>Knowledge and experience working within the child abuse, victim services, and/or criminal justice space strongly preferred</p></li></ul><p><b>
Perks and Benefits:</b></p><ul><li><p>
100% employer-paid medical, dental, and vision for employees and families</p></li><li><p>
3% employer-matched retirement plan</p></li><li><p>
Employee Assistance Program (EAP)</p></li><li><p>
FireMed emergency medical membership</p></li><li><p>
12 paid holidays + generous PTO (starting at 15 days/year)</p></li><li><p>
Summer Fridays and a weekly self-care hour
</p></li><li><p>Monthly events and wellbeing activities organized by our employee-led Resiliency committee</p></li><li><p>
Sabbatical opportunity after 5 years of service</p></li></ul><p><b>
Work Environment:</b></p><p>
This is an onsite position, based in an office setting, and may require travel and occasional work from other sites.</p><p>
-</p><p>
Applications will be reviewed on a rolling basis, and the position will remain open until filled.</p><p><b>
To Apply and learn more about Kids FIRST, please visit us at </b><b>kidsfirstcenter.net</b></p></div>

Bilingual Victim Advocate/Case Manager

City of Tukwila

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><div><b>CITY OF TUKWILA</b></div><div>
The City of Tukwila is a dynamic suburb of Seattle, Washington. A unique city, Tukwila is one of the most diverse communities in the country, with more than 80 languages spoken in its schools. Also located in Tukwila is the largest retail mall in the Pacific Northwest. While less than 22,000 people reside in Tukwila, more than 47,000 work in the City every day and more than 150,000 go in and out of the city daily. The City has 347 FTEs, 90 temporary extra labor and nine labor unions. Tukwila is a full-service city, with its own Police and Public Works department.</div><div></div><div><b><br>
TUKWILA POLICE DEPARTMENT</b></div><div>
The Police Department has 101 FTEs; 77 commissioned and 24 non-commissioned positions. The Tukwila Police Department operates 24 hours a day, 365 days a year, and assists residents and businesses in Tukwila in a variety of ways. To learn more about our Police Department, we encourage you to visit our website www.TukwilaPolice.com.</div><div></div><div><br>
Tukwila Police Department Mission, Vision and Values are:</div><div></div><div><b><br>
OUR MISSION</b></div><div>
As an involved part of the Tukwila community, our mission is to provide public safety services that are professional, compassionate and transparent. As individuals and teams, we are committed to earning the public&rsquo;s trust with skills, professionalism and collaboration.</div><div></div><div><b><br>
OUR VISION</b></div><div>
Our vision is that all Tukwila neighborhoods and communities feel protected and respected in their times of need.</div><div></div><div><b><br>
WE VALUE</b></div><ul><li>
Serving the community so that all members of the public are safe, secure and thriving. As community needs evolve, so will police services.</li><li>
Building positive, strong teams within the department and with the community. When we invite a variety of perspectives and experiences, we improve mutual respect and support.</li><li>
Being accountable to the community and each other by working with determination, thoroughness, openness, honesty and skill. When we can be transparent about challenges, we can develop lasting solutions.</li><li>
Growing in competency and empathy by constantly developing skills and relationships.</li></ul><div></div><div><b><br>
POLICE RECORDS SPECIALIST</b></div><div>
The Police Records Specialist is part of the Support Operations Division and the Records Unit. Under the direction of the Police Records Supervisor, a Police Records Specialist performs a variety of administrative duties, including records management, information processing, data entry, record review and redaction, direct officer support, customer service and related duties in support of police operations.</div><div></div><div><br>
Since the Tukwila Police Department operates 24 hours a day, 365 days a year, there is always a Police Records Specialist on duty. The shifts vary from five 8hr days to four 10hr days; from day shifts (starting at <b>5:15 or 9:00 a.m.</b>) to swing shifts (starting at <b>3 p.m.</b>) to graveyard shifts (starting at <b>7:30 p.m.</b>). A Police Records Specialist is required to work any of the different shifts when assigned.</div><div></div><div><br>
Successful Police Records Specialist are individuals who learn quickly, stay organized in the midst of interruptions, communicate well, handle stressful situations, enjoy a fast-paced work environment, stay calm and accurately complete records management and data entry.</div><div></div><div><b><br>
CUSTOMER SERVICE AND RECORDS REQUESTS</b></div><div>
A Police Records Specialist is often the first person a caller or visitor will interact with when reaching out to the Tukwila Police Department. A Police Records Specialist answers phones, provides fingerprinting services to the public, assists with community education programs, answers questions, looks up information, processes payments for services, and issues Concealed Pistol Licenses. A Police Records Specialist also fulfills public records requests through a software system called GovQA by collecting reports, photos, audio recordings and videos. If the requested information cannot be shared, the Police Records Specialist will take out (or redact) the portions of the documents or recordings that cannot be released.</div><div></div><div><b><br>
INTERNAL SUPPORT AND RECORDS MANAGEMENT</b></div><div>
In addition to serving the residents of Tukwila, a Police Records Specialist provides support to the commissioned staff by working in tandem with officers on the street and assisting with the records management work related to patrol duties. A Police Records Specialist will routinely search local, state, federal, and even international databases to assist officers and detectives with locating information pertinent to their investigations and cases. A Police Records Specialist assists with building security monitoring and providing access to officers into the holding area. This position also assists the Tukwila City Prosecutor by providing information and records upon request.</div><div></div><div><br>
When processing case reports, a Police Records Specialist must ensure accurate, complete, and timely information processing when entering information to the local Records Management System and various state and federal databases. These types of entries include stolen and impounded vehicles, warrants, protection orders, missing persons, and stolen and recovered articles. A Police Records Specialist reviews cases for completeness and maintains agency records in accordance with the Washington State Records Retention Guidelines.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Essential Duties and Responsibilities</b></h2></div>
<p></p><div><ul><li>Processes, confirms, maintains, and validates WA State Crime Information Center and National Crime Information Center (WACIC and NACIC) entries in accordance with established WSP/FBI guidelines and regulations.</li><li>
Coordinates the distribution of all crime reports to the appropriate police divisions/personnel and outside agencies.</li><li>
Performs data entry and accuracy checks of case reports, citations, field interview/criminal trespass cards and other data entry as necessary.</li><li>
Maintains ACCESS Level II certification every year.</li><li>
Provides access to, monitors, and documents holding facility activity, when required.</li><li>
Handles in-station and telephone inquiries; responds to officer radio requests.</li><li>
Processes requests for information according to established guidelines and laws.</li><li>
Processes all department mail.</li><li>
Processes teletypes, facsimiles, and emails.</li><li>
Issues firearm licenses and provides a citizen fingerprinting service.</li><li>
Receives, prepares, enters, confirms, recalls, or clears Tukwila Municipal Court warrants and various Court orders.</li><li>
Processes payments for various Police Department Services</li><li>
Testifies in court as requested.</li><li>
Maintains CPR and First Aid certifications.</li><li>
Becomes familiar with, follows, and actively supports the mission, vision, values, policies and procedures of the Tukwila Police Department.</li><li>
Maintains reasonable, predictable, and regular attendance during the assigned work week hours.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Knowledge, Skills and Abilities</b></h2></div>
<p></p><div><div>KNOWLEDGE (position requirements at entry)</div><ul><li>
English grammar, spelling, and punctuation;</li><li>
Customer service techniques;</li><li>
Proper use of various office equipment, including: computer terminals, facsimile machine, multi-line telephones, copy machine, and other equipment as required.</li></ul><div>
SKILLS and ABILITIES (position requirements at entry)</div><ul><li>
Accurately enter both alpha and numeric information on a keyboard;</li><li>
Type a minimum of 40 words net per minute;</li><li>
Prepare and maintain complex reports, records and files and comply with public disclosure laws;</li><li>
Exhibit good judgment in making decisions in accordance with regulations, rules, policies, laws, and ordinances;</li><li>
Deal effectively with other employees, other agencies, and the general public;</li><li>
Able to keep calm in emergency situations;</li><li>
Understand and follow complex verbal and written instructions;</li><li>
Ability to perform work requiring good hearing, good diction, and a clear voice.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Education, Experience and Other Requirements</b></h2></div>
<p></p><div><p>(A) Graduation from high school or equivalent; AND<br>
(B) One year of administrative experience, preferably in law enforcement or a related area; OR<br>
(C) An equivalent combination of education and experience.</p><div></div><div><br>
ACCESS level II certification required within 6 months of hire and will be required to be renewed every year.</div><div></div><div><b><br>
SPECIAL QUALIFICATIONS:</b></div><ul><li>
Must work rotating shifts (days, swing, and nights), including weekends and holidays;</li><li>
Must be a citizen of the United States and have the ability to read and write the English language; and</li><li>
Must be at least 18 years of age.</li></ul><div><b><br>
PREFERRED QUALIFICATIONS:</b></div><div>
Bilingual (Spanish) candidates are strongly encouraged to apply</div><div></div><div><b><br>
PHYSICAL ACTIVITY/REQUIREMENTS:</b></div><ul><li>
Positions in this class typically require: stooping, kneeling, crouching, reaching, mobility, fingering, grasping, talking, seeing, hearing, and repetitive motions.</li><li>
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.</li></ul><div></div><div><b><br>
Automatic Disqualification barring employment in the City of Tukwila PD:</b></div><div></div><div><b><br>
CRIMINAL HISTORY</b></div><ul><li>
Any adult felony conviction on current criminal record at time of application;</li><li>
Any juvenile felony conviction within the past five years;</li><li>
Conviction of any crime of violence, including domestic violence;</li><li>
Commission of any sexual offense within the past 10 years;</li><li>
Any conviction of a felony crime at any time while employed in any capacity with Law Enforcement Agency (including volunteer, intern, Explorer, and reserve positions);</li><li>
Any theft of property or money within the last five years;</li><li>
Any conviction for a sex related crime;</li><li>
Ever having to register as a sex offender, regardless of conviction status;</li><li>
Any conviction for solicitation of prostitution;</li><li>
Any misdemeanor convictions for crimes not specifically stated above will be reviewed on a case-by-case basis</li></ul><div><b>
DRUG USE</b></div><ul><li>
As an adult, convicted of any felony drug crime;</li><li>
Marijuana: excessive use within the past 12 months. Marijuana use will be reviewed on a case-by-case basis</li><li>
Used hallucinogens (including GHB and ecstasy; excludes mushrooms), cocaine, methamphetamine, or opiates within the last 10 years;</li><li>
Usage of any other illegal drug, including steroids and prescription abuse, will be reviewed on a case-by-case basis; Have illegally used 4 or more different controlled substances, including marijuana, in the last 10 years;</li><li>
Have at any time manufactured, transported or cultivated illegal drugs (including marijuana) for the purpose of sale or distribution;</li><li>
Have used any illegal drugs while employed in a criminal justice capacity;</li><li>
Have ever obtained or used a prescription drug under false pretenses;</li><li>
Have ever, at any time, injected amphetamines, methamphetamine, cocaine, heroin, barbiturates, or valium;</li><li>
Have ever illegally used a drug after submitting an application to any Law Enforcement Agency;</li><li>
Have ever sold or distributed illegal drugs, including marijuana;</li><li>
Any more than two drug convictions for any of the narcotics listed above.</li></ul><div><b>
TRAFFIC RECORD</b></div><ul><li>
Any criminal traffic conviction within the past 5 years. Violation examples include, but are not limited to: driving under the influence (DUI), reckless driving, negligent driving, or hit and run driving;</li><li>
Suspension or revocation of your driver's license (for any traffic violation) within five years of the date of the employment application;</li><li>
Any more than two criminal convictions for traffic related offenses.</li></ul><div><b>
FINANCIAL RECORD</b></div><ul><li>
Any willful failure to pay income tax or court ordered child support is disqualifying;</li><li>
A credit check will be conducted regarding your financial history</li></ul><div><b>
MILITARY RECORDS</b></div><ul><li>
Must have been discharged from the Military under honorable conditions.</li><li>
Any discharge other than honorable will be evaluated on a case-by-case basis.</li></ul><div><b>
POTENTIAL DISQUALIFICATION</b></div><ul><li>
Any applicant who maintains an on-going relationship with individuals who are criminals and/or who are reputed to be involved in recent or current criminal activity;</li><li>
An applicant's criminal record, including all arrests, prosecutions, deferred prosecutions, &quot;Alford&quot; pleas, and non-conviction information will be thoroughly assessed and may be grounds for disqualification;</li><li>
Commission of any crime (non-conviction).</li></ul><div><b>
SELECTION AND CIVIL SERVICE TESTING GUIDELINES</b></div><div>
Civil Service Testing for this position consists of:</div><ul><li>
A complete online application (with cover letter and resume attached)</li><li>
A written exam</li><li>
Prescreen and/or Oral board</li><li>
Chief&rsquo;s Interview</li><li>
Background investigation</li><li>
Polygraph examination</li><li>
Written/oral psychological exam and evaluation</li><li>
A medical exam and/or drug screen.</li></ul><div>
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HumanResources@TukwilaWA.gov</div><div></div><div><b><br>
How to submit your application materials to the Tukwila Police Department:</b></div><ul><li>
Fill out the application online. Please include your resume and cover letter. We do not accept incomplete applications. Attached resumes are not accepted as an online application.</li><li>
Submit a one (1) page letter of interest addressing your values and why you are choosing the Tukwila Police Department as a possible place of employment.</li><li>
Submit a current chronological resume.</li><li>
Veteran's Preference Points: City of Tukwila follows the guidance given by the State of Washington regarding applying veteran's points. Please attach a copy of your DD214 or NGB Form 22 to your online application if you are eligible to claim these points.</li></ul><div>
Initial screening will be solely based on contents of the &quot;education&quot; and &quot;work experience&quot; section through Government jobs website. This selection process may include but is not limited to: evaluation of application materials and supplemental questions, testing, and interviewing.</div><div></div><div><br>
The City of Tukwila is an equal opportunity employer and strives to employ a diverse workforce reflective of the community it serves. Qualified applicants with multicultural experience and/or backgrounds are strongly encouraged to apply. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request toHumanResources@TukwilaWA.gov</div><div><br>
**This recruitment will be used for establishing a Civil Service Eligibility List for potential vacancies in 2025/2026.**</div></div></div></div><p></p>

Police Records Specialist

Alexandra Lozano Immigration Law

<div><p><b>Overview</b><br>
The Concierge Intake Specialist plays a vital role in the process of onboarding potential clients. They are responsible for meeting with individuals engaging in services offered by the firm, confirming client information, communicating case eligibility options, and providing information regarding the process for relief options. The Concierge Intake Specialist is a professional position that ensures a smooth and efficient client onboarding experience.</p>
<p>
In addition to client-facing duties, you will manage day-to-day office operations, including maintaining an organized and welcoming environment. Your role is essential in ensuring a seamless and efficient client experience while supporting the overall operations of our office.</p>
<p><b>
Pay: </b>$20 - $25/hr</p>
<p><b>
Duties/Responsibilities</b></p>
<ul>
<li>Meet with potential clients to effectively communicate the firm's unique value proposition, services, and benefits.</li>
<li>Build and maintain strong relationships with potential clients by providing exceptional customer service, demonstrating empathy, and addressing their concerns and questions.</li>
<li>Review the information provided by potential clients.</li>
<li>Sign up new clients, while addressing any concerns, and highlighting the benefits of working with the firm.</li>
<li>Collaborate closely with our team of attorneys, paralegals, and legal assistants to ensure a smooth transition of newly onboarded clients to begin their case process.</li>
<li>Provide accurate and comprehensive information about the client and their case to facilitate efficient case management.</li>
<li>Maintain detailed records of client interactions, consultations, and activities in the firm's customer relationship management (CRM) system.</li>
<li>Provide regular updates to management on performance, and ensure the proper use of systems to guarantee accurate reporting.</li>
<li>Greet clients, answer calls, and other required front desk duties.</li>
<li>Support clients by collecting, and processing documents or other direct client needs to serve as a liaison between clients and the legal team.</li>
<li>Oversee office tasks to maintain smooth daily operations.</li>
<li>Handle any additional tasks or responsibilities as directed by management.</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>All candidates must have a Bachelor's Degree.</li>
<li>Must be fully bilingual- Spanish &amp; English.</li>
<li>Must possess at least 2 years of professional experience, preferably working in an immigration law firm.</li>
<li>Strong persuasive communication and someone who enjoys working directly with current and potential clients.</li>
<li>Knowledge of immigration laws, regulations, and processes.</li>
<li>Excellent interpersonal and relationship-building skills to establish trust and credibility.</li>
<li>Ability to work independently and a self-starter.</li>
<li>Outstanding communication skills, both verbal and written, to effectively convey complex information.</li>
<li>Results-oriented mindset with a drive to meet or exceed targets and business objectives.</li>
<li>Familiarity with CRM systems and activity tracking tools.</li>
<li>Experience in client-facing roles, preferably in a legal or immigration setting.</li>
<li>Strong organizational skills with the ability to multitask in a fast-paced environment.</li>
<li>Exceptional written and verbal communication skills.</li>
<li>Ability to work independently while being a team player.</li>
</ul>
<p>We are excited about the possibility of you joining our team! <b>Apply now and take the next step in your career with Abogada Alexandra Immigration Law, PLLC!</b></p></div>

Client Service Specialist- (Bilingual English/Spanish)

Texas Legal Services Center

<div>Description:
<p><b>
Job Summary</b></p><p>
The Texas Law Help/Kiosk Intake Specialist provides essential administrative and operational support to the /TexaslawHelp/Kiosk program.</p><p>
This position assists kiosk users by offering technical support, legal information, intake for special programs, scheduling appointments, and assisting users with finding access to relevant resources.</p><p>
In addition, the intake specialist serves as a point of contact for Kiosk Host Sites. The Intake Specialist ensures effective communication, coordination, and support between the program and its host sites and drives outreach initiatives to promote and increase kiosk usage at their assigned sites.</p><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><ul><li>Key responsibilities include:</li></ul><p>
o <b>Intake:</b> Conduct intake and pre-acceptance screening assessments, while ensuring appropriate information is collected and entered in the case management system, and client confidentiality requirements are maintained.</p><p>
o <b>Building Relationships:</b> Establish and maintain strong, collaborative relationships with host site staff to foster engagement and enthusiasm for the kiosk program.</p><p>
o <b>Outreach Support:</b> Assist host sites, including Rural Clinic host sites, in promoting kiosk services to their communities through outreach activities, informational materials, and events.</p><p>
o <b>Usage Analysis:</b> Monitor kiosk usage data and work with host sites to identify opportunities for increasing accessibility and utilization.</p><p>
o <b>Training and Guidance:</b> Provide ongoing training and support to host site staff to enhance their ability to assist kiosk users effectively.</p><p>
o <b>Problem-Solving:</b> Address any challenges or barriers to usage, offering solutions and escalating issues to the Program Manager when necessary.</p><p>
o <b>Technical Assistance</b></p><p>
&sect; Assist with basic troubleshooting and maintenance of kiosks.</p><p>
&sect; Communicate with third-party technical support for advanced issues.</p><p><b>
Program Innovation</b></p><ul><li>Identify and collaborate with the Program Manager, TexasLawHelp Managing and Staff Attorneys, TLSC staff and other partners to implement improvements to kiosk functionality and accessibility.</li></ul><p><b>
Program Operations</b></p><ul><li>Monitor kiosk functionality and report any operational concerns to the Program Manager.</li><li>Support the deployment and/or relocation of kiosks as needed.</li><li>Participate in and support the collection of data related to kiosk usage.</li><li>Provide logistical support for staff traveling to host sites and providing training.</li><li>Assist users via live chat or phone, providing technical help and legal information as appropriate.</li><li>Conduct intake and pre-acceptance screening assessments, ensuring appropriate information is collected, entered in the case management system, and client confidentiality requirements are maintained</li><li>Perform other duties as assigned.</li></ul><p><b>
Travel</b></p><ul><li>The ability to travel not more than 25% of the time to support kiosk sites, partners, and outreach activities.</li></ul><h3 class="jobSectionHeader"><b><br>
Education and Experience</b></h3><p><b>
Preferred Education:</b></p><ul><li>High school diploma or equivalent.</li></ul><p><b>
Preferred Experience:</b></p><ul><li>Experience with conducting outreach and maintaining stakeholder relationships.</li><li>Experience with providing technical support or user assistance.</li><li>Experience working in legal aid, customer service, or community programs.</li></ul>
Requirements:
<p><b>
Role Requirements</b></p><p><b>
Competencies</b></p><ul><li>Ability to establish rapport and deal tactfully and professionally with colleagues, clients, visitors, and the public.</li><li>Ability to multi-task, work well under pressure, and complete required assignments accurately in accordance with required deadlines.</li><li>Ability to work with clients in a compassionate, patient, , and non-judgmental manner.</li><li>Effective organizational skills.</li><li>Strong verbal and written communication and interpersonal skills.</li></ul><h3 class="jobSectionHeader"><b>
Knowledge, Skills, and Abilities</b></h3><ul><li>Ability to collaborate effectively with a variety of individuals and teams.</li><li>Basic technical troubleshooting abilities.</li><li>Excellent verbal and written communication skills.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Proficiency with, or the ability to learn, Legal Server (TLSC&rsquo;s case management system).</li><li>Strong organizational and attention-to-detail skills</li></ul></div>

Intake Specialist - TLH - KIOSK

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