case management specialist

Eastern Shore Rural Health System

<div><p>The Case Management Specialist works with providers, patients, and insurance companies to help ensure patients receive the highest level of care, assisting them with their chronic care and preventative care needs to help reduce long-term health concerns and hospitalizations. They educate patients on the benefits of recommended preventative care services and build rapport with them to improve patient engagement, self-care management, and adherence to their individualized plan of care. They track patients&rsquo; chronic care needs and work with teams within the organization to identify barriers for patients accessing care and link them to community resources. They act as a liaison, collaborating with our community partners and other healthcare organizations to ensure continuity of care and care coordination activity within the EMR.</p><br>
<p></p><ul><li>
LPN/RN license with clinical experience required, or Medical Assistant (MA) certification with a minimum of five years clinical experience in a medical setting.</li><li>
Clinical experience with an understanding of chronic disease management and knowledge of all life cycles required.</li><li>
Knowledge of Microsoft Excel required.</li><li>
Individual must be professional, self-motivated and have strong attention to detail, communication, teamwork, customer service and computer skills.</li><li>
Must maintain current CPR for all life cycles.</li><li>
Must demonstrate excellent internal and external customer service skills.</li><li>
Employee must demonstrate an understanding of the intent, and follow standards, guidelines and protocols related to achieving and maintaining certifications by outside agencies.<br>
</li><li>
Ability to provide bilingual patient care is a plus.</li><li>
Must have valid driver's license and reliable transportation.</li></ul><ul><li>
Identify patients who are at risk for attribution loss and coordinate care to improve patient engagement and self-care management, while assessing barriers to care.</li><li>
Responsible for monitoring emergency room/ discharge reports from the hospital to identify patients in the population and assist in the coordination of services for high-risk patients and focused populations while utilizing appropriate triage protocols.</li><li>
Initiate transitions of care visits daily.</li><li>
Assist in closing healthcare gaps to improve Uniform Data System (UDS) and Healthcare Effectiveness Data and Information Set (HEDIS) quality measures that align with health system goals.</li><li>
Generate a minimum of 750 telephone encounters annually.
<ul><li>The Case Management Specialist assigned to Medicare is expected to complete a minimum of 150 Medicare outreach attempts per month (approximately 37.5 calls per week).</li></ul>
</li><li>Access electronic medical record (EMR) of referral sources to obtain diagnostic and lab results to update the patient's EMR.</li><li>
Act as liaison to community partners and capture care coordination activity within the electronic medical record (EMR) while effectively communicating with the hospital case management team and local skilled nursing facility personnel to facilitate coordination of specific patient care issues.</li><li>
Attend a minimum of two community events per year.</li><li>
Other duties and tasks as directed by the Case Management Coordinator.<br>
<p></p>
</li></ul>
<p><b>ADDITIONAL DUTIES IF ASSIGNED TO CHRONIC CARE:</b></p>
<ul><li>
Act as a liaison between Chronic Care Management (CCM) vendor and communication with patients and ESRH staff.</li><li>
Routinely audit enrollment and monthly calls for quality assurance purposes.</li><li>
Ensure all required elements are documented for CCM and related Annual Wellness Visits (AWV) component billing.</li><li>
In collaboration with the Health Education Team, schedule and complete Annual Wellness Visits (AWV) or Initial Preventative Physical Exam (IPPE).
<ul><li>The Case Management Specialist assigned to Medicare Annual Wellness Visits (AWV) is required to complete at least fifteen (15) AWVs per month.</li></ul>
</li><li>Collaborate with community partners to promote Chronic Care Management.</li><li>
Scan schedules for eligible patients for the CCM program and promote at point-of-care, based on volume.</li></ul></div>

Case Management Specialist

Asante

<p></p><div><div><div><p><b>Req #:</b> 24661<br>
<b>Entity:</b> Asante Rogue Regional Medical Center<br>
<b>Location:</b> Medford OR<br>
<b>Department:</b> Case Management<br>
<b>Shift:</b> Variable Schedule Days<br>
<b>Union Position:</b> No<br>
<b>FTE:</b> 0.000001<br>
<b>Schedule:</b> On Call<br>
<b>Salary:</b> $23.28 - $32.02 depending on qualifications</p></div><p></p><div><div><br>
</div></div></div><div><p><b>Description</b>
</p><p><b>Additional Position Details: FTE: 0.000001 | On Call | Variable Schedule Days</b></p><p><b>
Starting Wage</b>: $23.28-$32.02 per hour, depending on experience</p><p></p><p><b>
Position Summary</b></p><p>
The <b>Case Management Specialist </b>functions as a member of the Case Management team. They utilize communication, organizational, and problem-solving skills to carry out the post-hospital care plans and interventions, utilization review, and denials management activities as defined by the RN Discharge Coordinator and RN Utilization Reviewer. They assume a pivotal role with the patient care team to achieve optimal clinical and resource outcomes.</p><p></p><p><b>
Position Qualifications</b></p><p><b>
Experience</b></p><p></p><ul><li>
3 years of experience in administrative functions in care coordination and/or utilization management in healthcare settings is required.</li><li>
Experience with Microsoft Word and Excel is required</li><li>
Experience with EPIC is preferred</li><li>
Current understanding of CMS regulations related to hospital discharge requirements is preferred.</li></ul><p><b>
Education</b></p><p></p><ul><li>
High School Diploma, GED, or equivalent experience demonstrating the ability to effectively communicate as required for the position is required</li><li>
An Associate's degree in business, healthcare administration, or a related field is preferred</li></ul><p><b>
Total Rewards</b></p><p></p><p>
We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:</p><p></p><ul><li><b>
Competitive Pay: </b>Hourly and salaried positions earn market-based compensation.</li><li><b>
Health &amp; Wellness: </b>Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.</li><li><b>
Retirement Savings: </b>Employer-sponsored retirement plan with company contribution and match.</li><li><b>
Paid Time Off: </b>Generous ETO for part-time and above employees.</li><li><b>
Professional Development: </b>Continue to enhance your education through our tuition reimbursement and tuition repayment program</li><li><b>
Additional Benefits: </b>Life insurance, disability coverage, and employee assistance programs.</li></ul><p></p><p>
At Asante, we are guided by our values:</p><p><b>
Excellence - Respect - Honesty - Service - Teamwork</b></p><p></p><p><i>
Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.</i></p></div></div><p></p>

The Salvation Army

<div><div><div><b>Schedule/Hours: Monday through Friday, 8:00 am &ndash; 4:30 pm (40 hrs. per week)</b></div></div><div><div><b>
This position is responsible for:</b></div></div><div><div>
Interviews, accepts, and provides comprehensive, long-term, structured, complex case management services for an assigned caseload of clients in an established life management program. Develops program plan/goals and evaluates client&rsquo;s progress by conducting mentoring and counseling sessions with client and/or staff.</div></div><div><div><b>
Key Responsibilities:</b></div></div><ul><li><div>
Conduct needs assessment to determine eligibility for program based on guidelines and requirements. Make referrals to other agencies if not appropriate for program.</div></li><li><div>
Prepares and maintains case records of assigned clients. Enters pertinent information into the Homeless Management Information System (HMIS).
</div></li><li><div>Establishes comprehensive goals for eligible clients May accompany and/or provide transportation for clients to meetings related to case plan.
</div></li></ul><div><div><b>Physical Requirements and Working Conditions:</b></div></div><ul><li><div>
Work is also performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.</div></li></ul><div><div><b>
Employee Benefits:
</b></div></div><ul><li><div>Health Plan &amp; Supplemental Insurance (AFLAC)</div></li><li><div>
Basic &amp; Voluntary Life Insurance
</div></li><li><div>Paid Time Off &amp; Holiday Pay</div></li><li><div>
Retirement Savings Plan and more!</div></li><li><div>
Bachelor&rsquo;s degree or greater from an accredited college or university in Social Work, Behavioral Science, or a related field and</div></li><li><div>
Three years progressively responsible experience providing direct case management social services or</div></li><li><div>
Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.</div></li></ul><div><div><b>
Licenses and Certifications:</b></div></div><div><div>
Valid Driver&rsquo;s License.
</div></div><p></p><div><div><b>Equal Opportunity Employer: Veterans | Disabled</b></div></div></div>

United States Courts

<div><div><h2 class="jobSectionHeader"><b>Summary</b></h2>
<p>Case Management Specialists perform professional court operations work within the Clerk's Office with primary responsibility for maintaining and processing case information, performing quality and compliance review of case filings, supporting court hearings and public services, and managing the progression of cases pending before the court in accordance with court policies, procedures, and processing standards.</p>
<p>Learn more about this agency</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>This job is open to</b></h2>
</div><div><div><div><h3 class="jobSectionHeader"><b>The public</b></h3>
</div><div>U.S. Citizens, Nationals or those who owe allegiance to the U.S.</div></div></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>Duties</b></h2>
</div><p><b>Case Management:</b> Initiate, process, and manage case filings in the court's electronic case management platform and associated tools. Facilitate the timely progression of cases from initiation through termination according to court policies and processing standards. Ensure and maintain the accuracy and accessibility of all case records and related information, including appropriate handling of sensitive and confidential case materials. Prepare and issue accurate and timely court orders, case documents, and case correspondence. Apply system features, automated workflows, and available technology resources to maximize processing efficiency and support the timely progression of pending matters. Demonstrate proficiency with court technology systems and adapt effectively when platforms, workflows, or tools are updated or replaced. Participate in user acceptance testing, provide operational feedback during system implementations, and contribute to training or procedure updates as systems evolve.<br>
<br>
<b>Quality Control:</b> Review case filings for compliance with applicable laws and court rules, including issuing compliance and quality control notices as appropriate. Refer matters for legal or judicial review and screen cases for calendaring according to court policies and processing standards. Monitor docket entries for accuracy and completeness, including performing quality control review on attorney-docketed entries. Understand the downstream effect of data quality on court reporting, performance metrics, and case management system integrity, and escalate systemic patterns or recurring discrepancies to supervisors. Monitor and update reports and use quality management tools to ensure the accurate and timely progression of cases pending before the court.<br>
<br>
<b>Records and Data Stewardship:</b> Maintain the integrity of the official case record. Sort, classify, and file case documents in accordance with established procedures. Contribute to continuous improvement of data quality standards and case processing procedures by identifying workflow inefficiencies or recurring error patterns and raising them through appropriate channels. Support the development or revision of written procedures and quality control tools consistent with the court's quality management framework.<br>
<br>
<b>Public Stakeholder Support:</b> Communicate and maintain a positive, professional, and solution-oriented approach to public stakeholder requests while providing timely and accurate responses and support consistent with court policies and standards. Assist and respond to public inquiries from litigants, counsel, and the general public through various channels. Provide information about case filing requirements, filing procedures, and general information about the court. Facilitate the resolution of public stakeholder issues and concerns. Perform financial deputy duties as needed to support the receipting of funds into the U.S. Treasury and court accounts.<br>
<br>
<b>Court Hearing Support:</b> Attend court sessions and perform courtroom deputy functions, including setting up the courtroom, communicating and coordinating with arguing counsel before the start of the hearing, operating courtroom technology systems including audio-visual and recording equipment with proficiency, and assisting with the orderly flow of proceedings. Adapt to equipment changes or upgrades as introduced. Provide support to the judges scheduled for the hearing before and after the court session, including coordinating with chambers staff, ensuring judges have necessary court documents, and distributing hearing materials. Support remote and virtual hearings as needed.<br>
<br>
<b>General Deputy Clerk Responsibilities:</b> Communicate and respond to judges, chambers staff, and management requests regarding court operations. Answer procedural questions for judges, staff, and the public. Communicate clearly and effectively, both orally and in writing, to explain complex operational matters and concepts to individuals and groups with varying experience and backgrounds. Interact effectively with the public and staff, providing quality service and resolving difficulties efficiently while complying with regulations, rules, and procedures. Develop, implement, and maintain written procedures for assigned functions; actively participate in process improvement efforts and contribute to a culture of operational excellence consistent with the court's quality management standards. Maintain operational proficiency across multiple functional areas within the Clerk's Office, including case management, public services, and courtroom operations, to support flexible deployment and continuity of operations. Participate in cross-training initiatives and contribute operational expertise when assigned to support functions outside primary responsibilities. Support office financial processes and court sessions as needed. Comply with the Guide to Judiciary Policy, Administrative Office policies and procedures, and internal controls.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2>
</div><h3 class="jobSectionHeader"><b>Conditions of employment</b></h3>
<p></p><ul><li>Must be a U.S. citizen or eligible to work in the United States. Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C.&sect; 1324b(a)(3)(B). Under 8 U.S.C.&sect;1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application). Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so.</li>
<li>All offers of employment are provisional pending successful completion of a background check or investigation and a favorable employment suitability determination. Initial and continued appointment in this position is conditioned on a favorable moderate risk, five-year background investigation (renewed every five years). An unfavorable investigation at any point during employment may lead to removal.</li>
</ul>
<p></p><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<p><b>REQUIRED QUALIFICATIONS:</b>
</p><ul>
<li><b>CL 24 ($51,146 - $83,131):</b> Possession of an undergraduate degree from an accredited university with superior academic achievement* and one year of specialized experience** -OR- Possession of a high school diploma (or equivalency) and three years of specialized experience**</li>
<li><b>CL 25 ($56,478 - $91,839):</b> Possession of an undergraduate degree and two years of specialized experience**, which must have been gained in a position within the federal judiciary. At least one of the two years must have been equivalent to the CL 24. -OR- Possession of a high school diploma (or equivalency) and four years of specialized experience** as defined below, which must have been gained in a position within the federal judiciary. At least one of the four years must have been equivalent to the CL 24.</li>
<li>Superior academic achievement is defined as:
</li></ul><ul><li>An overall &quot;B&quot; grade point average equaling 2.90 or better of a possible 4.0; or</li>
<li>Standing in the upper third of the class; or</li>
<li>&quot;3.5&quot; average or better in a legal studies, paralegal studies, or similar major field of study that would prepare a candidate well to perform in this position; or</li>
<li>Election to membership in Phi Beta Kappa, Sigma XI, or one of the National Honorary Scholastic Societies meeting the minimum requirements of the Association of College Honor Societies, other than Freshman Honor Societies.</li>
</ul>**Specialized experience is defined as progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation.<br>
<br>
Note: Pay setting above the step 25 may only be considered for individuals with prior federal experience using the highest previous rate (HPR) policy.<br>
<br>
<b>PREFERRED SKILLS AND EXPERIENCE:
</b><ul><li>Prior work or intern experience in a court, legal, or government work environment.</li>
<li>Prior work or intern experience involving the federal judiciary's CM/ECF system.</li>
<li>Prior work experience (including internships or volunteer work) in a public customer service-related role (e.g., public reception, public interaction, telephone answering, client interaction).</li>
<li>Prior work or academic experience using the Microsoft 365 Office Suite, including Word, Excel, PowerPoint, SharePoint, and Teams.</li>
<li>Prior experience with data quality review, records management, process improvement, or operational reporting.</li>
</ul>
<p></p><div><h3 class="jobSectionHeader"><b>Education</b></h3>
<p>At a minimum, candidates must possess a high school diploma or equivalency.
</p></div><div><h3 class="jobSectionHeader"><b>Additional information</b></h3>
<p></p><div><div><ul><li>For in-person interviews, candidates must travel at their own expense.</li>
<li>More than one position may be filled from this vacancy announcement.</li>
<li>The court reserves the right to modify the conditions of this announcement, commence interviews immediately, withdraw the announcement, or fill the position at any time, any of which actions may occur without notice.</li>
<li>The position will report to downtown Washington, DC; however, limited telework may be available on an ad hoc basis and/or according to agency policy. Employees of the United States Court of Appeals for the Federal Circuit are excepted service, at-will appointments. Federal government civil service classifications or regulations do not apply.</li>
<li>This position is subject to Electronic Funds Transfer (EFT) for payroll deposit.</li>
<li>For full posting, please visit https://www.cafc.uscourts.gov/wp-content/uploads/HR/JobAnnouncements/CAFC-26-07-CaseManagementSpecialist.pdf.</li>
</ul><b><i>The U.S. Court of Appeals for the Federal Circuit is an Equal Opportunity Employer.</i></b></div></div><br>
<p></p>
<p>Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.</p>
</div><div><div><div><div><div><h1 class="jobSectionHeader"><p>Benefits</p></h1></div></div><div>
<p>The candidate selected for this position will be eligible for a generous federal employee benefits package which includes:
</p><ul>
<li>Paid vacation and sick leave, paid parental leave, and 11 paid federal holidays per year.</li>
<li>Optional participation in Federal Employees Health Benefits plans (health, dental and vision); Federal Employees Group Life Insurance; Flexible Benefits Program.</li>
<li>Public transportation subsidy, on-site fitness center, Employee Assistance Program (EAP).</li>
<li>Participation in the Federal Employees Retirement System (FERS). Optional participation in Thrift Savings Plan (up to 5% employer matched contributions).</li>
<li>Public Service Loan Forgiveness program pursuant to the term of the (PSLF) program.</li>
</ul><p></p>
<p>Review our benefits</p></div></div></div></div></div>
<br><div><h2 class="jobSectionHeader"><b>How you will be evaluated</b></h2>
<p>You will be evaluated for this job based on how well you meet the qualifications above.</p>
<p>Applicants will be evaluated based upon review of their qualifications and the application package.</p></div>
<br><div><div><h2 class="jobSectionHeader"><b>Required Documents</b></h2>
</div><p></p><div><ul><li>Cover letter of no more than two pages describing the required knowledge, skills, abilities, and or experience (described above) that would make the applicant well qualified to fill this position.</li></ul>
<ul><li>R&eacute;sum&eacute; outlining educational background, employment history, and other relevant information.</li></ul>
<ul><li>A copy of academic transcripts (unofficial or official).</li></ul>
<ul><li>Completion of online AO-78, Federal Judicial Branch Application for Employment.
</li></ul><ul><li>Completion of the online aptitude and personality tests.</li></ul>
</div>See 'How to Apply' for instructions.<br>
<p></p>
<div><h3 class="jobSectionHeader"><b>If you are relying on your education to meet qualification requirements:
</b></h3><p>Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
</p><p>Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.</p></div></div>
<br><div><div><h2 class="jobSectionHeader"><b>How to Apply</b></h2>
</div><div><div><p>To be considered, application packages must include:
</p><div>
<ul><li>Cover letter of no more than two pages describing the required knowledge, skills, abilities, and or experience (described above) that would make the applicant well qualified to fill this position.</li></ul>
<ul><li>R&eacute;sum&eacute; outlining educational background, employment history, and other relevant information.</li></ul>
<ul><li>A copy of academic transcripts (unofficial or official).</li></ul>
<ul><li>Completion of online AO-78, Federal Judicial Branch Application for Employment.
</li></ul><ul><li>Completion of the online aptitude and personality tests.</li></ul>
</div>
<br>
Once you have the cover letter and r&eacute;sum&eacute; files (items 1 and 2 above) readily accessible in PDF format, follow the below link to submit your files and complete the online AO-78 and online tests (items 3 and 4 above): https://www.ondemandassessment.com/o/JB-LA7LP0YPO/landing?u=1142493.<br>
<br>
Applicants who require an exception to the online application may contact Human Resources to request an alternate method using the following email: hr@cafc.uscourts.gov. Applications submitted to this email address will not be reviewed.</div><p></p><p><br>
</p></div>
<div><h3 class="jobSectionHeader"><b>Agency contact information</b></h3>
 <div>Human Resources
</div><div><div><div>Email</div>
<div>HR@cafc.uscourts.gov
</div></div><div><div>Address</div>
<div><div><i>US Court of Appeals for the Federal Circuit</i><br>
<i>717 Madison Place, N.W.</i><br>
<i>Suite 410
</i><br>
<i>Human Resources
</i><br>
<i>Washington, DC 20439</i><br>
<i>US
</i></div></div></div></div></div><h3 class="jobSectionHeader"><b>Next steps</b></h3>
<div><div><p>Only those applicants selected for an interview will be contacted.</p></div></div></div><p></p>
<br><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2>
</div><div><div>Accepting applications</div>
<div><div>Open &amp; closing dates</div>
 <div>04/10/2026 to 07/01/2026
</div></div><div><div>Salary</div>
<div>$51,146 - $91,839 per year
<p>Salary determined by qualifications and experience as outlined below under &quot;Required Qualifications&quot;.</p>
</div></div><div><div>Pay scale &amp; grade</div>
<div>CL 24 - 25</div>
</div><div><div>Location</div>
<div>Few vacancies in the following location:</div>
 <div><div><div><div>Washington, DC
</div></div></div></div></div><div></div><div><div>Remote job</div>
<div>No</div>
</div><div><div>Telework eligible</div>
<div>Yes&mdash;as determined by the agency policy.</div>
</div><div><div>Travel Required</div>
<div>Not required</div>
</div><div><div>Relocation expenses reimbursed</div>
<div>No
</div></div><div><div>Appointment type</div>
<div>Permanent</div>
</div><div><div>Work schedule</div>
<div>Full-time</div>
</div><div><div>Service</div>
<div>Excepted</div>
</div><div><div>Promotion potential</div>
<div>26 - Promotion up to the Case Management Analyst CL 26 may occur without further posting or competition.
</div></div><div><div>Job family (Series)</div>
<ul><li>0101 Social Science
</li></ul></div><div><div>Supervisory status</div>
<div>No</div>
</div><div><div>Security clearance</div>
<div>Other</div>
</div><div><div>Drug test</div>
<div>No</div>
</div><div><div>Financial disclosure</div>
<div>No</div>
</div><div><div>Bargaining unit status</div>
<div>No</div>
</div><div></div><div><div>Announcement number</div>
<div>CAFC-26-07</div>
</div><div><div>Control number</div>
<div>864798500</div></div></div></div>

University of Maryland Medical System

<div><b>Job Requirements<br>
</b><br>
<p><b>General Summary:</b></p><p>
Under general supervision independently works with individuals in the community who need case management services in developing, securing, and maintaining basic life needs and mental health treatment. Provides an array of services to assist individuals through assessment, service planning and delivery, and referral or linkage to other community resources. Interacts with all individuals in a respectful, dignified, therapeutic, adult, engaging, and culturally sensitive manner using identified counseling and communication skills. Conducts outreach with individuals off-site and at locations convenient to individuals needs. Schedules and arranges off-site services while remaining aware of various community safety issues.</p><p><b><br>
Principal Responsibilities and Tasks:</b></p><p>
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.</p><ul><li>
Makes initial contact/outreach with individuals referred/assigned. Conducts an assessment for case management services, completion of admission paperwork, and the initial development of a service plan involving needs, strengths, and goals.</li><li>
Independently develops individualized support plan and coordinates/implements services.</li><li>
Within the first 90 days must make a home visit to the individual&rsquo;s home to evaluate the living conditions. If the individual is homeless, must meet the individual in a community setting of individuals choosing.</li><li>
Performs interventions that assist the individual in meeting short and long term goals. This involves transportation of the individual to community resource appointments, ongoing coordination of service/acquisition of resources, work with the family and other service providers as needed as well as outreach provision these services involve.</li><li>
During the course of provision of services the service plan will be reviewed and updated according to MHP and the Public Mental Health System requirements and in compliance with State regulations.</li><li>
Works with individuals to develop budgets and assist with management of these through the representative payee system.</li><li>
Attends regular and emergency team meetings. Actively participates in team meetings to ensure efficient and effective service provision.
</li><li>Maintains a highly flexible schedule to respond to individual needs. Exercises considerable independent judgement in determining the appropriate response to emergency needs of individuals.</li><li>
Independently encounters a broad range of clinical/social/family dynamics and situations, many of an unpredictable nature. Secures support and presence of co-workers as needed when encountering suspect situations.</li><li>
Collaborates with other staff team members. Assists other agency teams and team members as needed.</li><li>
Provides crisis intervention and oversees the resolution of crisis. This may involve doing an emergency petition, working more closely with clinical treatment staff, transporting a patient to emergency mental health services</li><li>
Responsible for meeting billing/service goals, ensuring accurate documentation in compliance with state regulations and PMHS/MHP requirements, following policies and procedures, and submitting on schedule. This includes but not limited to the ongoing development of service plans, annual assessments, progress notes for each contact and monthly summary notes</li><li>
Attends all required and relevant training to remain current in best practices, including those required by state regulations and offered by BMHS or the Mental Hygiene Administration.</li></ul><p>
</p><p><b>Knowledge, Skills and Abilities:</b></p><ul><li>
Knowledge of community resources is essential. Knowledge of relevant criteria and application process is desirable.</li><li>
Must have demonstrated interest in community outreach.</li><li>
Effective oral and written communication and counseling skills (i.e. active listening, building rapport, respecting boundaries, etc.) are necessary in order to establish and maintain effective working relationships with members, staff members and the general public.
</li><li>Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient populations(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.</li><li>
Must be computer literate.</li></ul><p>
</p><p><b>Patient Safety:</b></p><p>
Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
</p><ul><li>Takes action to correct observed risks to patient safety.</li><li>
Reports adverse events and near misses to appropriate management authority.</li><li>
Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.</li></ul><p><b><br>
Education and Experience:</b></p><ul><li>
Bachelor&rsquo;s Degree in social work or a related field is required.</li><li>
One (1) year professional experience performing mental health services is required.</li><li>
Experience with those having serious and persistent mental illness preferred.</li><li>
Current, valid, MD state driver&rsquo;s license is required.
</li><li>Use of employee&rsquo;s own personal vehicle is required.</li></ul><p>
</p><p><b>Additional Information:</b></p><ul><li>
All your information will be kept confidential according to EEO guidelines.</li><li><b>
Work Schedule:</b> 8-4:30pm</li></ul><p>
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at<b> </b><b>careers@umms.edu</b></p></div>

Klamath and Lake Counties Council on Aging

<p><b>CASE MANAGER &ndash; PROGRAM SPECIALIST</b></p><p><i>Klamath &amp; Lake Counties Council on Aging (KLCCOA)</i></p><p><b>Reports To:</b> Executive Director<br/><b>Program Oversight Coordination With:</b> Program Manager<br/><b>Compliance Coordination With:</b> Data &amp; Compliance Officer<br/><b>FLSA Status:</b> Non-Exempt</p><p><b>Position Summary</b></p><p>KLCCOA is seeking a skilled and compassionate Case Manager to provide client-centered services to older adults and veterans. This position is responsible for eligibility determination, needs assessment, service coordination, and compliance-driven documentation in alignment with the Older Americans Act (OAA) and Oregon DHS/APD requirements.</p><p><b>Program Allocation:</b></p><ul><li>50% Veteran-Directed Care (VDC)</li><li>25% Oregon Project Independence &ndash; Medical (OPI-M)</li><li>25% Additional programs</li></ul><p><b>What You&rsquo;ll Do</b></p><ul><li>Conduct intake and eligibility screenings</li><li>Perform comprehensive needs assessments</li><li>Develop and monitor service plans</li><li>Coordinate services with community partners</li><li>Maintain accurate, timely, and compliant documentation</li><li>Manage assigned caseload and ensure continuity of care</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Social Work, Human Services, Psychology, or related field</li><li>2+ years of case management or care coordination experience</li><li>Experience working with older adults, veterans, or individuals with disabilities</li><li>Familiarity with Medicaid, OPI-M, or Veteran-Directed Care programs</li><li>Ability to manage complex caseloads independently</li></ul><p><b>Core Competencies</b></p><ul><li>Clinical judgment &amp; assessment</li><li>Care coordination &amp; systems navigation</li><li>Documentation accuracy &amp; compliance</li><li>Client advocacy</li><li>Time &amp; caseload management</li><li>Professional communication</li></ul><p><b>Compensation &amp; Benefits</b></p><ul><li>DOE</li><li>Full-time, 40 hours/week</li><li>Flexible scheduling options (including 4/10 schedules, where applicable)</li><li>Contribution to health insurance benefits</li><li>Mileage Reimbursement</li><li>Eligible for Oregon Saves</li><li>Generous PTO package provided annually</li><li>Meaningful, mission-driven work serving local seniors</li></ul><p><b>Application Requirements</b></p><p>To ensure a fair and consistent hiring process, all candidates must submit:</p><ul><li>Resume</li><li>Cover Letter</li><li>Responses to the questions below</li></ul><p>KLCCOA is committed to a structured and equitable hiring process. All candidates are evaluated using the same criteria.</p><p><b>APPLICATION QUESTIONS</b></p><p><b>KLCCOA Case Manager Application Questions</b></p><ul><li>Describe your experience managing a caseload. How do you prioritize competing client needs?</li><li>What experience do you have working with older adults, veterans, or individuals with disabilities?</li><li>Case management requires detailed documentation and compliance. How do you ensure accuracy and timeliness?</li><li>Describe a challenging client situation and how you handled it.</li></ul><p>Pay: $15.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Employee assistance program</li><li>Flexible schedule</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Professional development assistance</li></ul><p>Work Location: In person</p>

Case Manager - Program Specialist

Volunteers of America

<div><p>About Us:</p>
<p><b><i>VOALA</i></b><br>
<b><i>Helping Our Most Vulnerable Change Their Life Stories</i></b></p>
<p>Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans&rsquo; services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.</p>
<p><b>PAY RATE: </b>$23.98 - $25.24 Per Hour</p>
<p><b>BENEFITS:</b> VOALA offers competitive medical, dental, vision and retirement benefits.</p>
<p><b>JOB SUMMARY AND PURPOSE</b></p>
<p>The Case Manager (Specialist) &ndash; Problem Solving Specialist provides intensive housing crisis response and case management services to eligible clients, meeting participants at least weekly. Using active listening techniques, the Case Manager &ndash; Problem Solving Specialist is the primary point of contact to coordinate creative resolutions to a housing crisis &ndash; locating both temporary and permanent housing. Located at a VOALA shelter, and working is the field as needed, the Case Manager (Specialist) &ndash; Problem Solving Specialist focuses on resolving the housing crisis, but can refer to other resources as needed.</p>
<p><b>DUTIES AND RESPONSIBILITIES</b></p>
<ul><li>As a member of the program case management team, provides information referrals, crisis intervention, and assistance with permanent housing placement for participants</li>
<li>Assists case managers in conducting the culturally appropriate, comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a Housing Stability Plan</li>
<li>Meets with participants to learn about family dynamics, and cultural factors that may assist in finding housing inside the participant&rsquo;s network or family, as a last resort utilizing the resources of the Program to obtain housing, helps participants establish a plan to sustain housing permanently</li>
<li>Assists in budgeting with participants, to determine what level of assistance (if any) is needed to resolve housing crisis</li>
<li>Coordinates follow-up services with participants and case management team</li>
<li>Identifies and locates housing options suitable for homeless participants, including referral to VOALA shelters as appropriate.</li>
<li>Creates and maintains a housing database linking tenants to apartments</li>
<li>Communicates with and visits, families, outside service providers and landlords to familiarize them with the program and the unique needs of participants</li>
<li>Conducts habitability and lead-based paint inspections of housing options as needed</li>
<li>Works directly (One on One) with landlords on behalf of clients and program</li>
<li>Develops support systems to meet individual client's housing needs; coordinates and facilitates move-in activities, rental negotiations, and service referrals as needed</li>
<li>Facilitates the use of community resources to assist both tenants and landlords in the event of problems leading to potential eviction</li>
<li>Provide service linkages and support systems to ensure identified needs are met, coordinate with outside service providers.</li>
<li>Continuously works to identify and apply new, creative approaches and solutions for each participant/family</li>
<li>Additional duties as assigned</li>
<li>Other duties as required</li>
</ul>
<p><b>ESSENTIAL DUTIES:</b></p>
<ul><li>Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.</li>
<li>Meet with participants and through active listening, assess the cultural, social, family, economic and other factors that may resolve the housing crisis: seek solutions outside of homeless services system</li>
<li>Identifies and locates housing options suitable for homeless program participants, inside the participant&rsquo;s network initially, then through referral to social service partners
<ul><li>Creates and maintains a housing database linking tenants to apartments</li>
<li>Communicates with landlords and familiarize them with the program</li>
<li>Works one-on-one with landlords to help clients, and represent program</li>
<li>Acts as Mediator to assist in resolution of housing crisis</li>
<li>Performs follow-up to ensure housing is sustained</li>
</ul></li><li>Develops Support system for clients to achieve and keep permanent housing, involving, family, landlords and services available in the community.</li>
<li>Coordinates efforts with Case Management team, supporting Case Management initiatives for clients served, meets regularly to stay current with client needs</li>
<li>Participates in Community engagement and outreach efforts, supports Participants in the field, Partner with other VOALA and community service providers</li>
<li>Ability to perform hard and soft file management, HMIS, CM process flow, clinical documentation &ndash; DAP note proficiency, and qualification of outcome files</li>
<li>Other duties as required and is subject to change at any time.</li>
</ul>
<p><b>MANDATED REPORTER
</b></p><p>As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.</p>
<p>Qualifications</p>
<p><b>REQUIREMENTS:</b></p>
<ul><li>Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications</li>
<li>Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.</li>
</ul>
<p><b>EDUCATION:</b></p>
<ul><li>Bachelor&rsquo;s Degree in Social Services or related discipline, Or</li>
<li>Equivalent combination of education and work experience (four years)</li>
</ul>
<p><b>EXPERIENCE:</b></p>
<ul><li>2 years of experience as a case manager</li>
<li>1 year assisting the homeless find housing</li>
<li>Experience working with clients with co-morbidities (chronic health, mental health, substance abuse issues, for example)</li>
</ul>
<p><b>PREFERRED QUALIFICATIONS:</b></p>
<ul><li>2 years of experience counseling target population</li>
<li>HMIS navigation</li>
<li>Bilingual in Spanish</li>
</ul>
<p><i>Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.</i></p>
<p><i>This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.</i></p>
<p><i>If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.</i></p></div>

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