case management specialist

The Salvation Army

<div>Schedule/Hours: Monday-Friday / 40 hours per week
Job Summary:
Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client&rsquo;s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements.
Key Responsibilities:<ul><li>
Case Management Responsibilities (40%)
<ul><li>Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
</li><li>Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
</li><li>Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
</li><li>Completes and articulates discharge plans to clients exiting the program.
</li><li>Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client's progress.
</li></ul></li><li>Social Services Responsibilities (35%)
<ul><li>Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies picture identification cards, payroll statements, utility bills, etc. Records the four last numbers of the clients social security card numbers.
</li><li>Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
</li><li>Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
</li><li>Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance.
</li><li>Serves as liaison to other agencies in order to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.
</li><li>Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.
</li><li>Educates parent on required documents needed to enroll children in local schools/childcare; assists parent in obtaining necessary records; assists parent in enrollment process.
</li><li>Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients&rsquo; psychosocial well-being.
</li></ul></li><li>Food Pantry Responsibilities (15%)
<ul><li>Prepares food bags/boxes according to the number of family members; packs food items in boxes and marks boxes accordingly to distribute to clients.
</li><li>Coordinates the retrieval, storage, and distribution of food and commodities for the program.
</li><li>Monitors expiration dates on all food in the pantry; discards outdated or damaged food.
</li><li>Maintains food pantry area in a neat and orderly manner; cleans floors, tables, and work areas.
</li><li>Determines the appropriate amount of food to order for the program</li><li>
Supervises and assigns the work of community service workers and submits paperwork to Adult Probation Services; serves as a liaison to parole officers and completes court-ordered paperwork.
</li></ul></li><li>Administrative Responsibilities (10%)
<ul><li>Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).
</li><li>Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
</li><li>Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed.
</li><li>Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Manager as appropriate for submission to grantor.
</li></ul></li></ul>Physical Requirements Working Conditions:<ul><li>
Ability to meet attendance requirements.
</li><li>Ability to read, write, and communicate the English language effectively.
</li><li>Ability to communicate clearly and effectively both orally and in writing.
</li><li>Ability to think clearly and quickly in order to maintain control of client caseload.
</li><li>Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
</li><li>Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
</li><li>Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
</li><li>Work is performed in a shelter environment where there may be exposure to physical health risks and unsanitary conditions. Work involves driving a vehicle to off-site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.
</li></ul>Employee Benefits:
<ul><li>Health Benefits</li><li>
Retirement Benefits</li><li>
Paid Time Off</li></ul>
Knowledge, Skills and Abilities:
<ul><li>Knowledge of the principles and practices of social service case management.
</li><li>Knowledge of social service resources and agencies in the community.
</li><li>Knowledge of effective communication and motivation practices.
</li><li>Knowledge and commitment to computerized Client Data Management System usage and emphasis on outcome measurement.
</li><li>Ability to develop program plans and goals based on client's needs.
</li><li>Ability to assess and evaluate level of service provided in order to ensure service evaluations are favorable and meet or surpass funding requirements.
</li><li>Ability to evaluate the client's progress toward program goals.
</li><li>Ability to work with the public encompassing all types of behaviors.
</li><li>Ability to interview clients and to obtain pertinent information.
</li><li>Ability to prepare and maintain accurate and complete case notes and client records.
</li><li>Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines.
</li><li>Ability to build and maintain effective and professional working relationships with clients and community agencies.</li></ul>
Education and Experience:
Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field,
and
Three years progressively responsible experience providing direct case management social services including accessing clients&rsquo; needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources,
or
any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Certifications:
Valid State Drivers License
Equal Opportunity Employer: Veterans | Disabled</div>

Case Management Specialist

Penn State University

<div><h1 class="jobSectionHeader">APPLICATION INSTRUCTIONS:
</h1><ul><li><h2 class="jobSectionHeader">CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process . Please do not apply here, apply internally through Workday.
</h2></li><li><h2 class="jobSectionHeader">CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
</h2></li><li><h2 class="jobSectionHeader">If you are NOT a current employee or student, please click &ldquo;Apply&rdquo; and complete the application process for external applicants .
</h2></li></ul>Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants .
This position is funded for 1 year(s); continuation past 1 year(s) will be based on university need, performance, and/or availability of funding. 
POSITION SPECIFICS
The Communications &amp; Case Management Specialist will play a critical role in supporting the ERC&rsquo;s statewide work by developing targeted communications, coordinating stakeholder engagement activities, and providing timely, high‑quality technical assistance. This position requires a skilled communicator who is detail‑oriented, highly organized, and comfortable managing complex tasks in a fast‑paced environment with ambiguous or evolving expectations.
The ideal candidate will bring strong writing and presentation abilities, experience facilitating meetings for diverse or high‑level stakeholders, and a customer‑service orientation that prioritizes clarity, responsiveness, tenacity, and professionalism. 
MINIMUM EDUCATION, WORK EXPERIENCE &amp; REQUIRED CERTIFICATIONS
Bachelor's Degree&amp;#xa;3+ years of relevant experience; or an equivalent combination of education and experience accepted&amp;#xa;Required Certifications:&amp;#xa;None 
Preferred Qualifications
<ul><li>2&ndash;3 years of experience in communications, outreach, case management, or a related professional role.
</li><li>Demonstrated experience drafting and designing targeted messaging for multiple stakeholder groups.
</li><li>Prior experience resolving complex problems for constituents or high-level stakeholders, especially involving public sector, education, or government processes.
</li><li>Outstanding interpersonal skills with a strong commitment to customer service and stakeholder satisfaction.
</li><li>Experience with virtual meeting platforms (e.g., Zoom, Teams) and event logistics.
</li><li>Excellent writing, editing, and presentation skills.
</li><li>Experience planning, organizing, and facilitating meetings or events, preferably involving high‑level or cross‑agency stakeholders.
</li><li>Ability to work independently, manage multiple tasks simultaneously, and remain persistent and adaptable when addressing problems without clear solutions.
</li><li>Familiarity with reading or interpreting Pennsylvania laws, regulations, and other governance documents.
</li><li>Graphic design or digital communications experience (e.g., Canva, Adobe, Mailchimp, Constant Contact).
</li><li>Experience working in education, career and technical education, or public administration.
</li></ul>About the Education Resource Center
The Education Resource Center (ERC), located at Penn State Greater Allegheny near Pittsburgh, provides statewide technical assistance to the field of career and technical education (CTE) through projects funded by the Pennsylvania Department of Education&rsquo;s Bureau of Career and Technical Education (BCTE). The ERC&rsquo;s mission is to enhance the academic and technical achievement of high school students across more than 80 CTE schools and 150 school districts in Pennsylvania through the provision of support services and the development of strategic initiatives that advance access to high-quality CTE programming.
This position is based at Penn State Greater Allegheny in McKeesport, Pennsylvania, with opportunities for a hybrid schedule (3 days in office, 2 remote days). Some travel within Pennsylvania will be required to support in‑person events or stakeholder engagements. 
BACKGROUND CHECKS/CLEARANCES
This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver&rsquo;s license and successful completion of a motor vehicle records check will be required in addition to standard background checks. 
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. 
SALARY &amp; BENEFITS
The salary range for this position, including all possible grades, is $56,200.00 - $81,500.00. 
Salary Structure - Information on Penn State's salary structure 
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page .
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university&rsquo;s teaching, research, and service mission. 

Penn State Policies
Copyright Information
Hotlines</div>

Communications & Case Management Specialist

State of Maryland

<div>
 
 Introduction
 
 
 
 This recruitment is limited to current employees of the Maryland Department of Juvenile Services (DJS).
 
 
 
 GRADE
 
 
 
 ASTD12
 
 
 
 LOCATION OF POSITION
 
 
 
 300 N. Gay Street, Baltimore, MD 21202 (Baltimore City)
 
 
 Note: This recruitment may be used to fill vacancies located in other counties or regions. Please indicate all counties where you are willing to accept employment. The certified eligible list will be used as vacancies become available.
 
 
 
 Main Purpose of Job
 
 
 
 
 Join Us in Making a Difference at DJS!
 
 
 
 The Maryland Department of Juvenile Services (DJS) is dedicated to transforming young lives, creating safer communities, and fostering equitable systems. We are seeking passionate individuals for the role of
 
 Case Management Specialist I, Facility
 
 , so come join our team and make a meaningful impact on youth and the community at DJS!
 
 
 A DJS Case Management Specialist I, Facility is an entry-level position providing case management services for juveniles in a residential setting. Employees implement and coordinate the delivery of services and treatment plans for juveniles detained pending adjudication or disposition, or committed to the Department of Juvenile Services.
 
 
 
 Minimum Qualifications
 
 
 
 
 Education:
 
 A Bachelor&rsquo;s degree from an accredited college or university.
 
 
 
 Experience:
 
 None.
 
 
 
 Notes
 
 
 
 <ul>
 <li>
 Candidates may substitute possession of an Associate of Arts degree in the social or behavioral sciences or criminal justice from an accredited college or university and two years of experience providing direct services to children in a community or residential setting for the required education.
 </li>
 <li>
 Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Social Services classifications or Social Services specialty codes in the Social Science, Psychology and Welfare field of work on a year-for-year basis for the required education.
 
 
 </li>
 </ul>
 
 Desired Or Preferred Qualifications
 
 
 
 Bachelor's degree in a Social or Behavioral Science major, such as Criminal Justice, Sociology, Human Relations, Psychology, Child and Adolescent Studies, or Social Work.
 
 
 Experience coordinating treatment plans for youth, including working with families, service providers, and community partners to support positive youth outcomes.
 
 
 Experience investigating incidents of delinquent behavior in a residential setting.
 
 
 Experience conducting risk and needs assessments to ensure youth safety and accountability.
 
 
 
 LIMITATIONS ON SELECTION
 
 
 
 This recruitment is limited to current employees of the Maryland Department of Juvenile Services (DJS).
 
 
 
 LICENSES, REGISTRATIONS AND CERTIFICATIONS
 
 
 
 <ul>
 <li>
 Candidates appointed to positions in this classification must obtain certification by the Maryland Correctional Training Commission.
 </li>
 <li>
 Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator&rsquo;s license valid in the State of Maryland.
 </li>
 <li>
 Employees in this classification that are employed at DJS Youth Centers may be required to complete a Board approved medication technician training program and possess a valid Maryland Board of Nursing (MBON) certification as a Medication Technician.
 
 
 </li>
 </ul>
 
 Special Requirements
 
 
 
 <ul>
 <li>
 In accordance with the Correctional Services Article, Section 8-209 of the Annotated Code of Maryland, the Maryland Correctional Training Commission shall establish the minimum qualifications for probationary or permanent appointment of a Department of Juvenile Services employee in a mandated position. These requirements are listed in detail in the Code of Maryland Regulations 12.10.01.04, general regulations of the Maryland Correctional Training Commission, and include:
 
 
 </li>
 </ul>
 U.S. Citizenship or Resident Alien status
 
 
 Must be at least 21 years of age
 
 
 A thorough background check, including fingerprinting and drug testing
 
 
 An oral interview, and
 
 
 Physical and psychological examinations.
 
 
 <ul>
 <li>
 Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.
 
 
 </li>
 </ul>
 
 SELECTION PROCESS
 
 
 
 Please ensure that your completed application includes sufficient information to demonstrate that you meet the qualifications for this recruitment. All documentation related to your qualifications must be submitted by the closing date; information received after this date will not be considered. Candidates who meet the qualifications will remain on the certified eligible list for a period of one (1) year.
 
 
 
 EXAMINATION PROCESS
 
 
 
 The assessment will involve a rating of your application based on your education, training, and/or experience as it relates to the position's requirements. Therefore, it is essential that you provide complete and accurate information on your application. Incomplete applications will not be accepted. Please report all relevant experience and education. For education obtained outside the U.S., you will be required to provide proof of equivalent American education, as determined by a Foreign Credential Evaluation Service, at the time of hire. Please complete the supplemental questionnaire, if applicable. They will be used when rating applications. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your completed application to receive credit. Missing or incomplete supplemental questionnaires may impact the overall rating of your completed application.
 
 
 If you are a Veteran applying for this position, please submit your DD 214 Long Form with your completed application to receive proper credit.
 
 
 
 Benefits
 
 
 
 
 STATE OF MARYLAND BENEFITS
 
 
 
 
 FURTHER INSTRUCTIONS
 
 
 
 The online application process is STRONGLY recommended. However, if you are unable to apply online, you may submit a completed paper application and supplemental questionnaire responses via email or fax to the addresses provided below. If using fax or regular mail, ensure each page includes your First and Last Name, the Recruitment Number (located at the top of the posting), and the last four digits of your SS#. Paper application materials must be received by 5:00 PM on the closing date for the recruitment. Applications received after this time, or those with incorrect forms, will not be accepted. Postmarks will not be considered.
 
 
 Maryland Department of Juvenile Services
 
 
 OHR-Recruitment &amp; Examination Unit
 
 
 217 E. Redwood Street
 
 
 Baltimore, MD 21202
 
 
 Attn: Recruitment #26-001590-0002
 
 
 Fax number 410-333-4188
 
 
 TTY Users: call via Maryland Relay
 
 
 If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov .
 
 
 Should additional information regarding this recruitment be required, please contact the Maryland Department of Juvenile Services, Recruitment and Examination Unit at djs.careers@maryland.gov . Include the Recruitment Title/Number that is located at the top of the bulletin.
 
 
 
 As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State&rsquo;s diversity.
 
 
 
 
 DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.
 
 
 
 
 Bilingual applicants and people with disabilities are welcome to apply for all recruitments.
 
 
 
 
 Candidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply.
 
 
 
 
 We welcome experienced professionals transitioning from federal service to explore rewarding career opportunities.
 
</div>

DJS CASE MANAGEMENT SPECIALIST I, FACILITY

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Job Purpose and Summary
As an essential member of our Special Needs Plan (SNP) care team, the telephonic Care Manager Specialist (CMS) plays a key role in coordinating the care of our members, particularly those with social determinants of health (SDoH) needs and stable health conditions. The CMS collaborates closely with the Registered Nurse Care Manager, Care Coordinator, Social Worker, and other interdisciplinary care team participants to support the member in maintaining optimal health. This is achieved by evaluating the members&rsquo; needs through the completion of the annual Health Risk Assessment Survey, addressing SDoH needs, and closing gaps in preventative and health maintenance care.
Key Responsibilities<ul><li>
Telephonic Engagement: Dedicate 50-75% of the day to engaging with members and coordinating their care.</li><li>
Member Outreach: Utilize all available resources to connect with and engage &ldquo;hard-to-reach&rdquo; members.</li><li>
Care Planning: Partner with members to develop individualized care plans that encompass goals and interventions to meet their identified needs.</li><li>
Documentation: Maintain meticulous documentation of care management activities in the member&rsquo;s electronic health record.</li><li>
Collaboration: Work with the Interdisciplinary Care Team to address barriers to care and develop strategies for maintaining the member&rsquo;s stable health condition.</li><li>
Resource Connection: Identify and connect members with health plan benefits and community resources.</li><li>
Regulatory Compliance: Meet regulatory requirements within specified timelines.</li><li>
Consults with the Care Manager RN within the Care Team for clinical knowledge, medication regimes, and supportive clinical decision making</li><li>
Collaborates and leverages the Care Manager RN clinical expertise to ensure members&rsquo; needs are adequately addressed.</li><li>
Additional Responsibilities: Support team objectives, enhance operational efficiency, and ensure delivery of high-quality care to members. This may include participating in special projects, contributing to process improvement initiatives, or assisting with mentoring new team members.</li></ul>
Essential Competencies and Functions<ul><li>
Performance Metrics: Ability to meet performance and productivity metrics, including call volume, successful member engagement, and state/federal regulatory requirements.</li><li>
Professional Conduct: Conduct oneself with integrity, professionalism, and self-direction.</li><li>
Care Management Knowledge: Experience or willingness to thoroughly learn the role of care management within Medicare and Medicaid managed care.</li><li>
Community Resources: Familiarity with community resources and services.</li><li>
Healthcare Technology: Ability to navigate and utilize various healthcare technology tools to enhance member care, streamline workflows, and maintain accurate records.</li><li>
Collaboration: Maintain strong collaborative and professional relationships with members and colleagues.</li><li>
Communication Skills: Communicate effectively, both verbally and in writing.</li><li>
Customer Service: Excellent customer service and engagement skills.</li></ul>
Required Qualifications<ul><li>
2+ years of experience in a health-related field</li><li>
2+ years of customer service experience<ul><li>
Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams) and ability to effectively utilize these tools within the CMS role.</li><li>
Work Environment: Access to a private, dedicated space to conduct work effectively to meet the requirements of the position.</li></ul></li></ul>
Preferred Qualifications<ul><li>
Experience providing care management for Medicare and/or Medicaid members</li><li>
Experience working with individuals with SDoH needs, chronic medical conditions, and/or behavioral health</li><li>
Experience conducting health-related assessments and facilitating the care planning processes</li><li>
Bilingual skills, especially English-Spanish</li></ul> 
Education Required:<ul><li>
Associate&rsquo;s degree with relevant experience in a health care-related field
</li></ul>Or<ul><li>
Practical Nurse degree/certificate with active state licensure.</li></ul>
Preferred:<ul><li>
Bachelor&rsquo;s degree in healthcare or a related field</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$21.10 - $44.99
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/27/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Case Management Specialist (New York)

Southwest Youth & Family Services

<div>Description: 
Case Management, a program of SWYFS, will provide systems navigation and trauma intervention activities for young people of color who have experienced racial profiling, racial bias, and either personally experienced or witnessed prejudice and bias in the legal system, maltreatment, and police brutality toward friends, family, and community members of color.
The Case Management Outreach Specialist is responsible for identifying, engaging, and supporting high-risk youth and young adults who are often disconnected from traditional service systems. This role blends proactive street/community outreach with intensive, person-centered case management. The primary goal for this role is to identify at-risk youth through a comprehensive outreach strategy and enroll them into the Case Management Program.
The focus population for this position is people of Black/African American/African Descent.
Essential Functions:
Program Implementation<ul><li>
Conduct consistent outreach in community &ldquo;hot spots&rdquo;, schools, and courtrooms to identify and build rapport with eligible youth.</li><li>
Utilize a &ldquo;meet-them-where-they-are&quot; approach to build trust with individuals wary of institutional authority.
</li><li>Coordinate and collaborate with network-identified agencies, as necessary, to ensure youth are actively engaged in programs</li><li>
Develop and maintain working relationships with participating programs to ensure successful referrals and communicating with direct service</li><li>
Develop/implement appropriate goals and objectives using Individual Service Plans</li><li>
Maintain an active caseload of 5-10 participants each, follow-up with them regularly, provide support and resources, and monitor their progress towards ISP goals.</li><li>
Meet with participants weekly and conduct formal ISP reviews with participants every 90 days.</li><li>
Removes barriers and empowers participants to take control of their lives through building self-confidence, identifying and achieving personal goals, and connecting participants to available resources.</li><li>
Advocate for young adult and work with community/educational/support service agencies to overcome access barriers</li><li>
Support young people to develop their voice and advocate for themselves in mainstream systems.</li><li>
Provide in-depth systems navigation including education, immigration, legal, public benefits enrollment, housing, utilities, employment systems navigation, and basic and emergency assistance.</li><li>
Coordinate and facilitate support group as needed, including Aggression Replacement Training</li><li>
Collaborate with other network case managers as needed</li><li>
Maintain client confidentiality.</li><li>
Use standardized forms for intake and assessment to enroll young adult</li><li>
Provide age and culturally competent services</li><li>
Attend community meetings, case management meetings, and other meetings as needed</li><li>
Maintain cooperative working relationships with educational, social, legal, and health service agencies</li><li>
Maintain contact with youth to identify additional needs or barriers to service access; to provide support and encouragement; and to follow up to ensure connection with program.</li></ul>
 Documentation and Performance<ul><li>
Maintain compliance with documentation with the agency&rsquo;s client database, ensuring all interactions are logged within 24 hours.</li><li>
Meet regularly with the Case Management team to coordinate services provided.</li><li>
Attend the monthly City of Seattle meeting</li><li>
Attend weekly case consultation and/or team meetings.</li><li>
Perform other duties as assigned by the Case Management Program Manager.</li></ul>
Requirements:

 Minimum Qualifications<ul><li>
Experience working effectively with diverse populations</li><li>
Experience providing referral, advocacy &amp; case management services</li><li>
Valid WA State Driver&rsquo;s license, proof of insurance and reliable transportation</li><li>
Clear driving record with no more than two moving violations in the last three years</li><li>
BA Preferred or equivalent work experience</li><li>
Computer skills required</li><li>
Must be willing to complete a Background Check and Fingerprinting
</li><li>Demonstrated ability to communicate in writing and verbally</li><li>
Demonstrated ability providing community outreach</li><li>
Demonstrated ability to utilize time management techniques to organize and prioritize
</li><li>Ability to be flexible and adapt to programming change</li><li>
Able to work evenings &amp; weekends based on programming schedule</li></ul>
Other Requirements<ul><li>
Maintain client confidentiality</li><li>
Provide age and culturally competent services</li><li>
Ability to meet deadlines</li><li>
Attend weekly case consultation and/or team meetings</li><li>
Attend other monthly meetings</li></ul>
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<ul><li>
Prolonged periods sitting at a desk and working on a computer.</li><li>
Frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stoop, kneel and crouch</li><li>
Must be able to lift up to 15 pounds at times.</li></ul>
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Hiring Timeline
March 16th - 29th - Applications are open
March 30th - April 3rd - Applications are process and first round of interviews scheduled
April 6th - 17th - First round of interviews
April 20th - 24th - Second round of interviews
April 27th - May 1st - Hiring decisions are made
May 4th - potential start date</div>

Case Management Outreach Specialist

<div>Description<h1 class="jobSectionHeader">
ON-CALL ELDER FRAUD HOTLINE/CASE MANAGEMENT SPECIALIST</h1>
Job Description:
As an Elder Fraud Hotline Specialist, you will perform a range of case-management, information sharing, referral, training, planning, analytical, writing, problem-solving and related work in support of ICF&rsquo;s implementation of a nationwide hotline serving older Americans who have been victims of fraud. You will also provide training and technical assistance for federal, state and local clients around this issue. You will engage in solution-focused work with victims of elder fraud and allied professionals. You will provide follow-up assistance as needed. You will also provide subject matter expertise (SME) to ICF project teams and assist with development and review of deliverables.
THIS IS AN ON-CALL, part-time hours position based on project needs.
This position requires obtaining a Public Trust Clearance PRIOR to the start date.
Key Responsibilities:<ul><li>
Provide expertise and staff support for a nationwide hotline</li><li>
Provide excellent customer service to all callers</li><li>
Meet service metrics for this project</li><li>
Understand the complexities of elder fraud and resources to assist victims</li><li>
Provide complete case management for individuals reporting cases&mdash;from filling out forms to warm hand-offs with appropriate organizations</li><li>
Update and maintain complete and accurate records and resource lists</li><li>
Identify and share trending information from hotline reports</li><li>
Provide feedback and expertise to multiple ICF teams to develop communications plans, materials, and public awareness campaigns</li><li>
Ensure compliance with all relevant state and federal requirements related to running a call center that provides direct services</li><li>
Work with ICF teams to ensure consistent availability of underlying technology to minimize any disruptions to call center operations</li><li>
Develop and maintain strategic partnerships with allied organizations and groups serving a similar population</li><li>
Support data collection, analysis and report writing</li><li>
Perform other related duties as assigned</li></ul>
Basic Qualifications:
<ul><li>Bachelor's degree in Human Service subject matter area</li><li>
Minimum 3 years working with older adults experiencing victimization, elder abuse and/or fraud; Experience in helping victims file reports and connect with resources; Detailed knowledge of and experience working with local victim service providers, state victim service coalitions, and allied professions</li><li>
Minimum 2 years of experience delivering TTA to victim service programs</li><li>
Demonstrated experience in staffing a Call Center/Hotline</li><li>
Experience with grant/contract compliance</li><li>
Experience with compliance around maintaining data integrity and victim confidentiality</li><li>
Proficiency with MS Office</li><li>
U.S. citizenship is required by federal government contract.</li><li>
This position requires a Public Trust security clearance. Applicants will be subject to a government security investigation to obtain clearance prior to the start date.
</li></ul>Preferred Skills/Qualifications:<ul><li>
Master&rsquo;s Degree in Human Service subject area</li><li>
Experience working in systems that serve older victims of crime</li><li>
Understanding and experience working on national level efforts</li><li>
Experience analyzing quantitative and qualitative data</li></ul>
Professional Skills You Will Use:<ul><li>
Ability to communicate with excellence, both orally and in writing</li><li>
Demonstrated highly professional demeanor</li><li>
Excellent interpersonal and coalition building skills</li><li>
Ability to work with various levels of internal staff, as well as clients, grantees, and vendors</li><li>
Ability to create and manage timelines and tasks in a fast-paced environment, and collaborate with other teams to complete project deliverables</li><li>
Ability to perform effectively in a client-service oriented environment and familiarity with government structure and government agencies</li></ul>
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Working at ICF
ICF is a global advisory and technology services provider, but we&rsquo;re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.<div>
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records. 
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.</div><div>
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.</div><div> 
Candidate AI Usage Policy</div><div><div>
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.</div><div>
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.</div></div> 
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$61,232.00 - $104,094.00
Nationwide Remote Office (US99)</div>

Elder Fraud Hotline/Case Management Specialist - ON CALL (REMOTE ROLE)

LifePath Systems

<div>The Assessment Specialist serves as a specialized case manager for individuals and their families with behavioral health needs in order to help guide treatment preferences and recovery-oriented services. This position will be responsible for overseeing the timely completion of the Texas Resilience and Recovery (TRR) assessments, Person Centered Recovery Plans (PCRP), annual consents, and various other documentation and assessment tools needed for enrollment in behavioral health services. This position will require ability to work outside of normal business hours in office or community-based settings in order to meet individual and family needs and preferences. This position will monitor upcoming expiration dates for those seeing clinic prescribers, med distribution and pickup, as well as support intake for completion of initial recovery plan development. The Assessment Specialist will work collaboratively with program leadership in both Youth and Family Services and Adult Services to meet the unique needs of those served.
This Assessment Specialist exemplifies service excellence and will be available as needed to support the case management team meet the needs of individuals in services through seeing individuals in crisis, taking walk-in appointments, filling in for case managers, or updates needed prior to prescriber appointments. Is responsible for initiating and collaboratively completing TRR and PCRP prior to expiration and as needed based on individual change. Engagement with individuals served and exceptional customer service will be provided and documented in the electronic health record.
This Assessment Specialist practices good stewardship of resources by ensuring all required trainings are completed prior to due date and center-issued equipment is kept in good repair. Provides person directed case management to assist in navigating access to medical, social, vocational, financial, educational, and other individualized services. Integrity is necessary to ensure adherence to the Health and Human Services Commission, Texas Administrative Code, Medicaid billing rules, contracts, grants, and Lifepath Systems policies and procedures.
This Assessment Specialist builds positive relationships with community-facing agencies and always maintains a professional relationship with all community stakeholders and partners. Professional conduct with Peers, Leadership and Support teams is expected at all times. Promoting choice and autonomy through a strength-based model is necessary to assist individuals served with improving access to social determinants of health.
Working independently and collaboratively to maintain appropriate boundaries and foster better outcomes for individuals served and community partners; to facilitate improvement in measurable ways, is central to LifePath Systems mission to serve. Ability to assess and de-escalate behavioral health crisis situations in calm and respectful manner.
Specific Targets: At minimum, complete 3 TRR/PCRP and/or crisis assessments a day and 150 contact attempts per month. Expired TRR/PCRP and autodischarges will be monitored for decrease month-over-month. 100% of TRR/PCRP development will result in subsequent service provided within 2 business days. 90% of service notes are signed within 2 business days of service. 75% of full chart reviews receive a score of 80% or higher. All required trainings are completed prior to due date.
If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.<ul><li>
Bachelor&rsquo;s degree in psychology, social work, or related field from a four-year college or university.
</li><li>At least two years of related experience and/or training in the field of mental health preferred.</li><li>
Must have reliable transportation and a valid driver&rsquo;s license.</li><li>
Knowledge and experience in providing case management, skills training, and symptom management services to individuals with mental illness.</li><li>
Ability to assess individual needs, to coordinate services, and to communicate effectively.
</li><li>Knowledge of the social services system and the ability to connect individuals with appropriate services.
</li><li>Ability to write clearly and professionally.</li></ul>
Ability to think clearly and logically to deal with potentially dangerous and/or emotional situations</div>

Mental Health Case Manager- Assessment Specialist

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