case manager specialist

DPL Financial Partners

<div>Job Title: Case Manager
Department: Life Insurance Desk/Sales
Reports To: VP- Insurance Solutions
Location: Louisville, KY
Employment Type: Full-Time 
Position Summary:
We are seeking a detail-oriented, proactive Life Insurance Case Manager to join our dynamic team. The Case Manager will be responsible for overseeing and facilitating all aspects of the new business life insurance process from application to policy issue. This role is essential in providing outstanding support to independent financial professionals, insurance advisors, and internal teams, ensuring that cases are processed accurately and efficiently.
Key Responsibilities:<ul><li>
Manage the full lifecycle of life insurance applications, from submission through policy issue, for multiple carriers.</li><li>
Serve as the primary point of contact for advisors, carriers, and internal stakeholders regarding case status and requirements.</li><li>
Review and ensure accuracy and completeness of submitted applications and supporting documentation.</li><li>
Order and track requirements such as medical exams, APS reports, and financial documentation.</li><li>
Communicate regularly with carriers to monitor case progress, address outstanding requirements, and resolve issues.</li><li>
Update case management systems and CRM tools with accurate and timely information.</li><li>
Provide exceptional customer service by responding promptly to inquiries from advisors, their staff, and their clients.</li><li>
Collaborate with internal underwriting and sales teams to facilitate smooth case processing and placement.</li><li>
Maintain a thorough understanding of carrier products, underwriting guidelines, and regulatory compliance.</li><li>
Escalate issues appropriately to ensure timely resolution and client satisfaction.</li></ul>
Qualifications:<ul><li>
Required:</li><li><ul><li>
1&ndash;2 years of customer service experience, ideally in a sales-driven or client-focused environment.</li><li>
Proven ability to manage multiple cases and deadlines in a fast-paced, high-volume environment.</li><li>
Excellent verbal and written communication skills, with a strong focus on customer service and relationship management.</li><li>
Highly organized and detail-oriented, with the ability to track case requirements and follow through to completion.</li><li>
Comfortable working independently and collaborating with internal teams and external partners.</li><li>
Must obtain Case Manager certification (such as those offered by NAIFA or LOMA) within the first 6 months of employment, if not already held.</li></ul></li><li>
Preferred:</li><li><ul><li>
Experience with multiple life insurance carriers and platforms.</li><li>
Proficient in using case management systems and platforms such as iPipeline, SmartOffice, Agency Integrator, or similar tools.</li><li>
LOMA or industry certifications a plus.</li><li>
Bachelor's degree in business, communications, Hospitality, Human Resources, or a related field.</li><li>
Life and Health Insurance License preferred</li></ul></li></ul>
Personal Attributes:<ul><li>
Detail-oriented, with a strong commitment to accuracy and quality in all aspects of work.</li><li>
Client-focused, with a proactive, service-minded approach to supporting agents, advisors, and internal teams.</li><li>
Strong communicator, able to explain complex information clearly and professionally in both written and verbal formats.</li><li>
Adaptable and resilient, comfortable working under pressure and adjusting to changing priorities or carrier guidelines.</li><li>
Problem-solver, with the ability to think critically, troubleshoot issues, and escalate when necessary to meet deadlines.</li><li>
Team player, with a collaborative mindset and a willingness to support others to achieve departmental and company goals.</li><li>
Discreet and professional, maintaining confidentiality and demonstrating integrity in handling sensitive client and policy information.</li></ul>
Compensation &amp; Benefits:<ul><li>
Competitive salary based on experience</li><li>
Health, dental, and vision insurance</li><li>
401(k) with company match</li><li>
Paid time off and holidays</li><li>
Opportunities for professional development and industry education</li></ul></div>

Case Manager

The H Law Group

We are excited to announce an opportunity for a Case Manager to join our boutique law firm. As a vital member of our team, you will be responsible for managing a portfolio of cases, ensuring they progress efficiently and effectively. If you are a detail-oriented individual with excellent communication skills and a strong passion for justice, we encourage you to apply.Responsibilities:<ul><li>Manage a portfolio of personal injury cases from start to finish.</li><li>Keep clients informed about their case status and progress.</li><li>Assist attorneys with case preparation.</li><li>Ensure timely submission of all necessary documents and filings.</li><li>Maintain accurate and up-to-date case files and documentation.</li><li>Provide exceptional customer service and maintain professionalism.</li><li>Perform other duties as assigned.</li></ul>Requirements:<ul><li>Strong organizational and communication skills.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li><li>Ability to work independently and collaboratively in a team environment.</li><li>Excellent written and verbal communication skills.</li><li>Proficiency in Google Docs and legal case management software.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to maintain confidentiality and handle sensitive information.</li><li>Passion for justice and a commitment to serving clients.</li></ul>If you are a motivated individual with a passion for law, we encourage you to apply. Our firm offers a competitive salary and benefits package, including health insurance, a Roth IRA, and other benefits. To apply, please submit your resume.We look forward to welcoming a dedicated and enthusiastic Case Manager to our team!Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul>Job Type: Full-timePay: $19.00 - $23.00 per hourBenefits:<ul><li>401(k)</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Volunteers of America- Greater New York, Inc.

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.
 
We are in search of new talent in the following position…
 
Position: Case Manager
 
The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress. S/he must assure that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes. May include supervision of direct care staff.
 
Empower Residence is a 24/7 transitional housing program for women, operating under HRA/DSS guidelines. As an enhanced shelter, we support residents facing challenges such as mental health needs, substance use, unemployment, and poverty. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/services/housing
 
Location: New York, NY 10023
 
Minimum Qualifications: 
<ul>
<li>Associate's degree or 60 college credits courses in Human Services field, or High School Diploma or GED with 2 years of relevant shelter experience.</li>
<li>The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.</li>
</ul>
Case Manager Principal Responsibilities: 
1. Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
 2. Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required.
 3. Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
 4. Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.
 We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:
 
<ul>
<li>Medical, Dental, & Vision Coverage</li>
<li>Prescription Coverage</li>
<li>Life Insurance</li>
<li>Retirement Plan</li>
<li>Tuition Reimbursement</li>
<li>Paid Time Off, including a Paid Birthday Holiday</li>
</ul>
And much more!
 
Please note: Benefits for part-time employees may vary.
 
To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about
 
VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Northwest Senior & Disability Services

<div><div><div><h1 class="jobSectionHeader">Case Manager 232-01-26</h1>
<ul><li><ul><li>Job Tracking ID: 512378-907031</li>
<li>Job Location: Salem, OR</li>
<li>Job Type: Full-Time/Regular</li>
</ul></li><li><ul><li>Date Updated: March 02, 2026</li>
<li>Starting Date: ASAP</li></ul></li></ul></div></div><div><div><div><div><div> 
</div></div></div><div><div>
</div></div><div><div><h2 class="jobSectionHeader">Job Description:</h2>
MAKE A DIFFERENCE with us.
About Us

NorthWest Senior and Disability Services (NWSDS) is a local intergovernmental agency that empowers seniors and adults with disabilities through programs that promote dignity, choice, and independence. We are seeking qualified applicants for multiple full-time, permanent Case Manager positions based in our Salem office.

Recruitment #: 232-01-26

Closes: March 16, 2026

Location: Salem, OR

Salary: $4,749-$6364 per month

(Salary placement will be based on education, training, and relevant experience in accordance with the agency&rsquo;s pay equity analysis and internal compensation practices)

 Generous Benefit Package Includes

Medical/Dental 100% paid for employee and 90-98% for dependents: generous Paid-time off including vacation, sick leave, personal leave, and holidays, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, Employment qualifies for Public Service Loan Forgiveness Program (PSLF).

General Description
Provides professional social services to seniors and adults with disabilities. Responsible for assessing needs, developing and monitoring service plans, and coordinating resources to promote independence, dignity, and choice.

Essential Functions

(This list of duties is a representative sample of work appropriate to this class and does not include all the duties that may be assigned to a particular position.)
<ul>
<li>Conduct assessments to determine eligibility and service needs using approved state tools (e.g., Oregon ACCESS, CAPS).</li>
<li>Develop, implement, and update person-centered care plans in accordance with regulations and agency policy.</li>
<li>Coordinate services such as in-home care, residential placements, transportation, and medical or social supports.</li>
<li>Monitor consumer progress, reassess needs, and adjust service plans as needed.</li>
<li>Maintain accurate and timely case documentation and reporting.</li>
<li>Collaborate with internal teams and community partners to support consumers&rsquo; wellbeing.</li>
<li>Provide information, referrals, and technical assistance to consumers, families, and providers.</li>
<li>Ensure compliance with confidentiality, privacy, and mandatory reporting requirements.</li></ul>
<h3 class="jobSectionHeader">Knowledge, Skills, and Abilities</h3>
<ul><li>Knowledge of social service programs, community resources, and eligibility requirements.</li>
<li>Ability to interpret and apply state and federal rules and regulations.</li>
<li>Strong communication, organization, and problem-solving skills.</li>
<li>Ability to work effectively with diverse populations and in a team environment.</li>
<li>Commitment to the agency&rsquo;s mission and core values of integrity, professionalism, service, and compassion.</li></ul>
</div></div><div><div><h2 class="jobSectionHeader">Experience and Skills:</h2>
Minimum Qualifications - Experience and Education

A qualified applicant will have a minimum of four (4) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required. Any combination of the following qualifications will be considered:
<ul>
<li>Bachelors degree in social sciences or any related field</li>
<li>Experience working directly with consumers in social service type settings.</li></ul>

 Special Requirements
<ul>
<li>Background Check. All positions must pass a basic criminal history check. Conviction of a crime may not necessarily prohibit employment. Some may require additional clearance, including but not limited to national or state fingerprinting.</li>
<li>Driving for Agency Business. Applicants must possess a current driver's license in their state of residence and acceptable driving history. May require proof of personal automobile liability insurance [ORS Chapter 806] and use of a personal vehicle for business use.</li></ul>

Work Environment and Physical Demands

Case Managers work in both office and community settings to meet the needs of consumers. The position involves a combination of desk-based tasks, in-person visits, and collaboration with community partners. Work is performed in an office environment as well as in the community, including consumers&rsquo; homes, care facilities, and partner agency sites. The noise level is typically moderate and consistent with a standard office environment. The position requires regular travel within the service area using an agency or personal vehicle. Work may be subject to frequent interruptions and occasional exposure to emotional or crisis situations. Contact with the public in homes, facilities, or community settings may involve exposure to contagious illnesses, domestic animals, or individuals experiencing behavioral or emotional distress.

Case Managers are regularly required to sit, stand, walk, reach, bend, talk, and hear. The position involves frequent use of hands for computer work, documentation, and telephone communication. Occasional lifting or carrying of materials or equipment weighing up to 20 pounds may be required. The position also requires the ability to perform tasks involving fine motor skills and sustained attention. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Supervisory Responsibilities

None. 


Classification: Case Manager 
Salary Range: R21

FLSA Status: Non-Exempt 


Location: Salem

Reports to: Program Manager

Union Status: Represented

Last Revision: January 2026 


This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other duties as assigned, including work in other Agency unit/location to ensure workload coverage. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.</div></div></div></div></div>

Voyage Health

Looking to level up your career and boost your income? At Voyage Healthcare, we help connect nurses, therapists, and allied health pros with high-paying travel jobs at top-rated facilities across the U.S. With thousands of openings nationwide, you can earn up to $3,500+ per week (depending on your specialty, location, housing, and benefits)&mdash;all while making a real impact on the communities that need you most. Let your next adventure start with us! 
 
Position: Nurse Case Manager (Travel/Contract) 
 
We're hiring experienced Nurse Case Manager for a 6-week contract in Fresno, California &mdash; earn up to ($2861 - $3012 per week) while providing essential care at a leading facility. Most candidates will need to have at least 2 years of recent experience in the specialty. 
 
Apply &amp; Call us today at 800-798-6035 for details on this opportunity. 
 
Position Details 
 
Specialty: Nurse Case Manager 
Location: Fresno, California 
Employment Type: Travel/Contract 
Pay: $2861 - $3012 per week 
Shift: 5x8 Days 
Start Date: ASAP 
Contract Length: 6-week #Workwolf

Travel Nurse Case Manager in Fresno, California

HomeFirst

<div></div><div><div><div>Position: Case Manager, Via Del Oro</div></div><div><div>
Reports to: Program Manager
</div></div><div><div>Location: 6370 San Ignacio Avenue, San Jose, CA 95119</div></div><div><div>
Type: Non-Exempt, Full Time, Day</div></div><div><div>
Compensation: $32.20/ Hourly</div></div>
<div><div>ABOUT HOMEFIRST</div></div><div><div>
Established in 1980, HomeFirst&trade; is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership &ndash; meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.</div></div><div><div>
OUR VALUES</div></div><ul><li><div>
Kindness: We act with empathy toward others.</div></li><li><div>
Passion: We ignite change to fulfill our mission.</div></li><li><div>
Excellence: We deliver exceptional service to our communities.</div></li></ul><div><div>
POSITION OVERVIEW</div></div><div><div>
The Emergency Interim Housing (EIH), Via Del Oro Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Via Del Oro program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Via Del Oro is to assist all program participants with transition from emergency interim housing into permanent housing.</div></div>
<div><div>The Case Manager will work in partnership with program participants to develop individualized housing plans that include personal goals the participant may have in their journey to obtaining permanent housing. Case managers will offer on-going, regularly scheduled case management sessions as well as convenient drop-in options. Case management sessions include assisting the participant in identifying and obtaining the resources and services required to meet their housing goals. For those individuals already assigned a case manager through other providers, the EIH case manager will supplement and support the service plan developed by the other agency and ensure coordination to avoid duplication of services and aid in the transition to permanent housing.</div></div><div><div>
The goal of case management and support services programs is to provide client-centered services that promote exits to permanent housing through various strategies, including support in accessing time-limited subsidies, benefit application, increasing income, family reunification, housing problem solving, and linkage to health and community resources, etc.
</div></div><div><div>REPORTING RELATIONSHIP: The position reports to the on-site Program Manager and is a vital member of the participant&rsquo;s care team.</div></div>
<div><div>PRIMARY RESPONSIBILITIES</div></div><div><div>
Direct Service (70%)</div></div><ul><li><div>
Welcome agency guests into the facility including program participants, volunteers and staff</div></li><li><div>
Conduct program participant orientation and intake
</div></li><li><div>Maintain a case load providing case management and other direct service to all participants
</div></li><li><div>Work with program participants to develop and implement an individualized housing plan and provide support to help achieve goals</div></li><li><div>
Provide community-based case management services to program participants</div></li><li><div>
Collaborate with community partners regarding support services for participants</div></li><li><div>
Collaborate with the entre EIH team and external case managers/teams to ensure comprehensive services are provided to participants</div></li><li><div>
Partner with external case mangers/teams to support participants in reaching identified housing goal
</div></li><li><div>Complete safety planning, risk assessment and mandated reporting
</div></li><li><div>Communicates participant success and challenges with case managers/teams
</div></li><li><div>Utilizes supervision appropriately, maintaining open lines of communication and provide updates on intake activity</div></li><li><div>
Maintains thorough, accurate records of case management activities with every program participant, as required by grant contracts and internal compliance
</div></li><li><div>Provides support services that employ a Critical Time Intervention (CTI) model and Strength Based approach
</div></li><li><div>Meet with participants at a frequency determined by their needs
</div></li><li><div>Participate in weekly Property management meetings
</div></li><li><div>Participate in Case Conferencing to support client in reaching personal and housing goals</div></li><li><div>
Transition resident to the next appropriate level of care
</div></li><li><div>Knows and implements agency and program policies and procedures</div></li><li><div>
Properly reports any suspected cases of abuse</div></li><li><div>
Maintains professional relations and conduct</div></li><li><div>
Meets regularly with program participants at a frequency determined by the clients&rsquo; needs</div></li><li><div>
Complete and submit Incident Reports and Behavior Contracts</div></li><li><div>
Attend all job-related meetings, including program staff meetings and agency wide meetings
</div></li><li><div>Participate in opportunities for learning and skill maintenance/development.</div></li><li><div>
Assist with other duties as assigned.</div></li></ul>
<div><div>Documentation (20%)</div></div><ul><li><div>
Documents, via progress notes in HMIS, all case management activity within 3 business days and maintains all other case file paperwork and documentation</div></li></ul><div><ul><li>Participates in ongoing analysis of and program alignment with industry best practices</li></ul></div><div><ul><li>Proactively and consistently improves the quality and effectiveness of program services</li></ul></div><div><ul><li>Complete and submit incident reports, behavioral contracts, and gross violations as needed</li></ul></div><div><ul><li>Conducts ongoing re-assessments of the resident&rsquo;s needs and status, and documents assessment in HMIS</li></ul></div>
<div><div>General (10%)</div></div><div><ul><li>Attends all meetings relevant to this position</li></ul></div><div><ul><li>Assists with office-related tasks as needed</li></ul></div><div><ul><li>Assists with other duties as assigned</li></ul></div><div><div>
Qualities:</div></div><div><div>
The Case Manager is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.</div></div><div><div>
Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Case Managers actively engage in active listening, are reliable, and possess good problem-solving skills. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing serious mental illness or may be intoxicated.</div></div>
<div><div>BENEFITS</div></div><div><div>
HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers&rsquo; compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.</div></div>
<div><div>ORGANIZATIONAL EQUITY STATEMENT</div></div><div><div>
At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.</div></div><div><div>
HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.</div></div><div><div>
HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.</div></div>
YOU HAVE (QUALIFICATIONS) Required:<ul><li>
Minimum two years&rsquo; experience in social services &ndash; No experience required for applicants with a bachelor&rsquo;s degree in psychology, counseling, mental health, human services or related field</li><li>
Lived experience OR understanding of and sensitivity to the needs of the unhoused population</li><li>
Fluent in Microsoft Office Suite
</li><li>Candidates with previous experience serving the unhoused and low-income populations are preferred</li><li>
Bi-lingual capabilities a plus</li></ul></div>

Case Manager-Via Del Oro

System One

<div>
 
 
 
 
 
 
 LA&rsquo;s leading non profit agency serving the homeless population is looking for a Case Manager to join their busy team.&nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Summary
 
 
 
 
 
 
 
 
 
 
 
 The Case Manager is responsible for screening and eligibility, service coordination, and triage for families/Singles seeking services through the Coordinated Entry System for Families/Singles.
 
 
 
 
 
 
 
 
 
 
 
 Essential Functions
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client&rsquo;s successful transition to permanent housing and coordinate services to foster housing stability during and beyond Time Limited subsidy.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Responsible for a caseload of families/Singles ratio (1:35).
 
 
 
 
 </li>
 <li>
 
 
 
 
 Responsible for completing monthly follow-ups with families/singles according to caseload.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Staff must create the participant&rsquo;s record in HMIS at the same time the participant is determined to meet program eligibility requirements and enrollments.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Complete monthly follow-ups (Home, Phone, or Office) with assigned clients from caseload.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Staff must update the participant&rsquo;s housing status within twenty-four hours of any change.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Staff must update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Enter all client contact Data into Clarity within 24 hrs. of meeting with the client.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Case Notes to be entered within 24 hours in DAP (Data, Assessment, Plan) form.&nbsp; Additionally, case notes will be detailed and grammatically correct.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Submit Daily Deliverables Report (When working remotely/ if applicable)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Submit Productivity Reports weekly at close of business to direct leads/supervisor on Fridays.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Work with the Housing Team to locate housing and secure housing.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Assist clients apply for units and attend landlord interview with the client.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Work with the client to complete an individualized housing plan and budget to ensure household can sustain housing after the subsidy.&nbsp; Housing Plans must be completed at initial assessment and signed by both the client and staff.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Complete and update the Monthly Summary Reports and upload them into CLARITY.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Update Status Assessment as needed.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Upload the Housing Stability Plans and add the Service and case note that coincide.&nbsp;
 
 
 
 
 </li>
 <li>
 
 
 
 
 Attend weekly/monthly case conference meetings.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Verify program eligibility documents prior to program enrollment and at the time of financial assistance request submission.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Collaborate and coordinate with DMH, DPSS, LAUSD, WorkSource, and SUD providers.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Assist clients with identifying the most appropriate housing intervention.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Coordinate with other staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Prepare project reports in accordance with funding requirements.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Prepare reports in accordance with program requirements and Division policies.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age. (LACDA documentation, when available)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Work with external agencies for potential long-term subsidies.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Internal and external referral linkage.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Monthly Field/Home visits or as needed.
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 Experience, Skills, Education, and Abilities:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 2+ years of job-related experience working with homeless individuals and families.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Bilingual Spanish (read, write and speak)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Working knowledge of Microsoft Word, Excel, and other database programs.
 
 
 
 
 </li>
 <li>
 
 
 
 
 HMIS a plus
 
 
 
 
 </li>
 <li>
 
 
 
 
 Knowledge of resource development, case management, and documentation.&nbsp;
 
 
 
 
 </li>
 <li>
 
 
 
 
 Ability to communicate effectively, both written and orally.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.&nbsp;
 
 
 
 
 </li>
 <li>
 
 
 
 
 Experience working with homeless families and children, DCFS as well as an experience with placing homeless families into permanent housing.
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 LA&rsquo;s leading non profit agency serving the homeless population is looking for a Case Manager to join their busy team.&nbsp;
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Summary
 
 
 
 
 
 
 
 
 
 
 
 The Case Manager is responsible for screening and eligibility, service coordination, and triage for families/Singles seeking services through the Coordinated Entry System for Families/Singles.
 
 
 
 
 
 
 
 
 
 
 
 Essential Functions
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client&rsquo;s successful transition to permanent housing and coordinate services to foster housing stability during and beyond Time Limited subsidy.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Responsible for a caseload of families/Singles ratio (1:35).
 
 
 
 
 </li>
 <li>
 
 
 
 
 Responsible for completing monthly follow-ups with families/singles according to caseload.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Staff must create the participant&rsquo;s record in HMIS at the same time the participant is determined to meet program eligibility requirements and enrollments.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Complete monthly follow-ups (Home, Phone, or Office) with assigned clients from caseload.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Staff must update the participant&rsquo;s housing status within twenty-four hours of any change.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Staff must update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Enter all client contact Data into Clarity within 24 hrs. of meeting with the client.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Case Notes to be entered within 24 hours in DAP (Data, Assessment, Plan) form.&nbsp; Additionally, case notes will be detailed and grammatically correct.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Submit Daily Deliverables Report (When working remotely/ if applicable)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Submit Productivity Reports weekly at close of business to direct leads/supervisor on Fridays.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Work with the Housing Team to locate housing and secure housing.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Assist clients apply for units and attend landlord interview with the client.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Work with the client to complete an individualized housing plan and budget to ensure household can sustain housing after the subsidy.&nbsp; Housing Plans must be completed at initial assessment and signed by both the client and staff.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Complete and update the Monthly Summary Reports and upload them into CLARITY.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Update Status Assessment as needed.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Upload the Housing Stability Plans and add the Service and case note that coincide.&nbsp;
 
 
 
 
 </li>
 <li>
 
 
 
 
 Attend weekly/monthly case conference meetings.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Verify program eligibility documents prior to program enrollment and at the time of financial assistance request submission.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Collaborate and coordinate with DMH, DPSS, LAUSD, WorkSource, and SUD providers.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Assist clients with identifying the most appropriate housing intervention.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Coordinate with other staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Prepare project reports in accordance with funding requirements.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Prepare reports in accordance with program requirements and Division policies.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age. (LACDA documentation, when available)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Work with external agencies for potential long-term subsidies.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Internal and external referral linkage.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Monthly Field/Home visits or as needed.
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 Experience, Skills, Education, and Abilities:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 2+ years of job-related experience working with homeless individuals and families.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Bilingual Spanish (read, write and speak)
 
 
 
 
 </li>
 <li>
 
 
 
 
 Working knowledge of Microsoft Word, Excel, and other database programs.
 
 
 
 
 </li>
 <li>
 
 
 
 
 HMIS a plus
 
 
 
 
 </li>
 <li>
 
 
 
 
 Knowledge of resource development, case management, and documentation.&nbsp;
 
 
 
 
 </li>
 <li>
 
 
 
 
 Ability to communicate effectively, both written and orally.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.&nbsp;
 
 
 
 
 </li>
 <li>
 
 
 
 
 Experience working with homeless families and children, DCFS as well as an experience with placing homeless families into permanent housing.
 
 
 
 
 
 
 </li>
 </ul>
 
 Ref: #231-Eng Tampa
</div>

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