case manager supervisor

Community Mediation Services, Inc.

Job SummaryThe Case Manager Supervisor oversees the daily operations and performance of the Case Management team serving single adult men residing in a homeless shelter. The Case Manager Supervisor provides leadership, guidance, and supervision to Case Managers to ensure the delivery of high-quality services that support clients in achieving stability and securing permanent housing. This role ensures compliance with agency policies, funder requirements, and applicable regulations while promoting best practices in case management and client careEssential Duties and Responsibilities<ul><li>Supervise, train, and support Case Managers in the delivery of case management services to shelter residents.</li><li>Monitor Case Managers&rsquo; caseloads to ensure timely assessments, service plan development, and client follow-up.</li><li>Review and approve client service plans, housing plans, and case documentation to ensure accuracy and compliance.</li><li>Ensure Case Managers are assisting clients with housing applications, benefits enrollment, and referrals to appropriate services.</li><li>Provide guidance and support to staff in managing complex client situations, including crisis intervention and conflict resolution.</li><li>Conduct regular supervision meetings with Case Managers to review performance, address challenges, and support professional development.</li><li>Monitor client progress toward housing placement and ensure housing placement goals are being met.</li><li>Collaborate with Housing Specialists, Program Directors, and other staff to coordinate client services and housing placement efforts.</li><li>Ensure compliance with agency policies, DHS or funder requirements, and documentation standards.</li><li>Conduct case file audits to ensure completeness, accuracy, and compliance with program requirements.</li><li>Assist with program reporting requirements and provide updates to program leadership, as needed.</li><li>Participate in staff meetings, program meetings, and trainings.</li><li>Assist in onboarding and training new Case Management staff.</li><li>Address client grievances and assist in resolving client concerns related to services.</li><li>Maintain confidentiality of client information in accordance with agency and regulatory requirements.</li><li>Perform other related duties, as assigned.</li></ul>Experience, Education and Qualifications<ul><li>Bachelor&rsquo;s degree in social work, human services, or related field required.</li><li>LMSW (Licensed Master Social Worker) preferred.</li><li>Minimum of three (3) years of case management supervisor experience</li><li>Prior supervisory or leadership experience preferred.</li><li>Experience working with single adult men in a shelter or housing setting preferred.</li><li>Strong leadership, coaching, and staff development skills.</li><li>Knowledge of housing resources, entitlement programs, and community-based services preferred.</li><li>Ability to manage multiple priorities and meet deadlines in a fast-paced environment.</li><li>Excellent organizational, documentation, and time management skills.</li><li>Strong interpersonal, communication, and problem-solving skills.</li><li>Ability to work independently and as part of a multidisciplinary team.</li><li>Strong computer skills required, including Microsoft Word, Excel, and case management systems.</li></ul>Physical Requirements (Essential Functions) This position requires the ability to move throughout the facility and perform tasks that may include:<ul><li>Standing or sitting for extended periods</li><li>Bending, squatting, or reaching</li><li>Occasionally lifting or carrying up to 30 pounds</li></ul>These physical requirements are essential functions of the role and may be performed with or without reasonable accommodation in accordance with the Americans with Disabilities Act (ADA).EEO StatementCommunity Mediation Services is an Equal Opportunity Employer. We consider all persons in employment-related decisions, including hiring, promotions, training, and other terms, conditions, and privileges of employment, without regard to race, color, religion, sex, including pregnancy, sexual orientation, and gender identity, national origin, age, disability, genetic information, or any other legally protected status.Pay: $65,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Loan forgiveness</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>case management supervisor: 3 years (Required)</li></ul>Ability to Commute:<ul><li>Jamaica, NY 11432 (Required)</li></ul>Work Location: In person

Case Manager Supervisor

Compassionate Care

Job Summary Compassionate Care Inc. is seeking a Case Manager Supervisor/Therapist to provide clinical leadership and supervision for staff delivering behavioral health and family support services to children and families involved with the Tennessee Department of Children&rsquo;s Services.The Case Manager Supervisor/Therapist ensures services are delivered in accordance with DCS guidelines, agency policies, and evidence-based practices. This role provides supervision, case oversight, and program leadership to support Youths/families in achieving safety, stability, and long-term success.The ideal candidate must be a professional with strong leadership skills and experience in child welfare, family preservation, and therapy services.Key ResponsibilitiesClinical Supervision<ul><li>Provide weekly supervision to Case Managers and family support staff.</li><li>Review and approve clinical assessments, treatment plans, and progress documentation.</li><li>Ensure services align with DCS contract requirements and best practices.</li><li>Provide guidance on complex cases, crisis intervention, and safety planning.</li></ul>Case Management Oversight<ul><li>Monitor all assigned cases to ensure timely service delivery and youth progress.</li><li>Participate in Child and Family Team Meetings (CFTMs), case staffing, and court proceedings when required.</li><li>Coordinate care with DCS case managers, foster parents, schools, and other providers.</li><li>Ensure appropriate documentation and service completion.</li></ul>Staff Leadership and Development<ul><li>Supervise, coach, and mentor Case Managers staff and support staff.</li><li>Conduct staff evaluations and performance reviews.</li><li>Assist with training new team members.</li><li>Promote a supportive, ethical, and trauma-informed work culture.</li></ul>Compliance and Quality Assurance<ul><li>Ensure all clinical documentation meets DCS, state, and agency standards.</li><li>Monitor compliance with program policies and timelines.</li><li>Support internal Quality Assurance, quality improvement initiatives, and accreditation requirements.</li><li>Maintain confidentiality in accordance with HIPAA and agency policies.</li></ul>Community Collaboration<ul><li>Maintain collaborative relationships with:</li><li>DCS case managers</li><li>Schools and educational systems</li><li>Mental health providers and medical providers</li><li>Community agencies</li><li>Serve as a primary liaison between Compassionate Care Inc. and DCS partners.</li><li>Attend Providers meetings.</li><li>Minimum Qualifications</li></ul>Education<ul><li>Master&rsquo;s Degree in one of the following:</li><li>Social Work</li><li>Counseling</li></ul>Licensure (Preferred or Required)One of the following Tennessee licenses preferred:<ul><li>Licensed Clinical Social Worker (LCSW)</li><li>Licensed Professional Counselor (LPC-MHSP)</li></ul>Experience<ul><li>Minimum 3&ndash;5 years experience in:</li><li>Behavioral health</li><li>Child welfare</li><li>Family preservation services</li><li>Experience working with the Tennessee Department of Children&rsquo;s Services preferred.</li><li>Prior supervisory experience strongly preferred.</li></ul>Required Skills and Competencies<ul><li>Strong leadership and team management skills</li><li>Expertise in trauma-informed care</li><li>Knowledge of child welfare systems and DCS policies</li><li>Excellent documentation and compliance skills</li><li>Crisis intervention, conflict resolution and delegation</li><li>Strong communication and relationship-building abilities</li><li>Ability to manage multiple cases and staff effectively</li></ul>Work Environment<ul><li>Combination of office, community, and home-based service delivery</li><li>Occasional travel required to meet with families and community partners</li><li>Participation in on-call or crisis response rotation may be required</li></ul>Compensation &amp; Benefits (Example)Compassionate Care Inc. offers a competitive compensation and benefits package including:<ul><li>Competitive salary based on experience</li><li>Health, dental, and vision insurance</li><li>Paid time off and holidays</li><li>Mileage reimbursement for work-related travel</li><li>Professional development and training opportunities</li><li>Support for clinical licensure supervision (if applicable)</li></ul>Mission AlignmentAt Compassionate Care Inc., we are committed to providing high-quality, compassionate, and family-centered services that strengthen families and support the safety and well-being of children in our communities.Our team works collaboratively with families and the Tennessee Department of Children&rsquo;s Services to create lasting positive outcomes.Benefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Professional development assistance</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Lutheran Services Florida

<div>Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Adoption Case Manager Supervisor who wants to make an impact in the lives of others.

Purpose and Impact:

This is complex professional work supervising and monitoring the work of an assigned group (unit) of workers under the employee&rsquo;s direct supervision. The employee in this position is expected to become familiar with agency contract goals and requirements and to ensure staff performance toward those goals. In addition, knowledge of Florida Child Welfare statutes, administrative code, and operating procedures as well as any additional policy provided by the local Lead Agency, Department of Children and Families Regional Quality Assurance staff or Department memo is necessary for the proper performance of this position. The Case Management Supervisor is required to demonstrate advanced skills in communicating with, motivating, training, and evaluating employees, and is expected to meet regularly with each worker under supervision to mentor and monitor performance. Additional responsibilities include the on-boarding of new staff, the coordination and tracking of required training hours for certification, as well as assessing progress of new case managers in preparation for child welfare certification. Supervisors are expected to participate in the recruitment and hiring of workers for their units and may need to create Employee Improvement Plans to initiate proceedings to address deficiencies in staff performance.
Essential Functions:
<ul>
<li>Develops Performance standards and job duty expectations with workers, reviews standards and plans for continuous improvement.</li>
</ul><ul><li>Communicates worker&rsquo;s compliance with these expectations on a regular basis.</li>
</ul><ul><li>Creates, identifies, and coordinates the activities of newly hired case managers including shadowing experiences, compliance with training requirements, and opportunities for field/classroom training.
</li></ul><ul><li>Reviews each case in unit caseload at a minimum, on a quarterly basis. This review must include a one-on-one discussion with the assigned case manager, recommendations for case progress, documentation of the review and recommendations in the Florida Safe Families Network (FSFN) online database. Cases identified as high risk will need a more frequent level of oversight.</li>
</ul><ul><li>Monitors and directs the day-to-day work of case managers. This monitoring must include the completion of home visits within required time frames, the completion of required tracking tools, court documentation, staffing packets, family assessments, safety plans, case documentation in FSFN within 48 hours, file maintenance and other required case work in timely manner.</li>
</ul><ul><li>Attends/ensures preparation for all unit case staffings, reviews incoming cases, and determines how best to assign new cases within the unit.</li>
</ul><ul><li>Reviews and assists with complex cases, provides guidance and support.
</li></ul><ul><li>Reviews work products such as family assessments, home studies, court reports, case plans and case documentation with case managers, and provides consultation and direction to them to ensure appropriateness, clarity, quality, and thoroughness.</li>
</ul><ul><li>Identifies performance needs of case managers and other assigned staff, and develops and implements training plans and/or other opportunities for performance improvement.</li>
</ul><ul><li>Provides guidance to case managers and other staff by coaching, motivating, training, and providing staff development activities.
</li></ul><ul><li>Identifies and promotes outstanding performance.</li>
</ul><ul><li>Participates in court proceedings as necessary, and monitors worker performance in court.</li>
</ul><ul><li>Mentors all new case managers in the field each month by participating in a home visit with the case manager and providing the case manager with appropriate feedback after that home visit. These mentoring visits are to be documented by the Supervisor in FSFN within required time frames.</li>
</ul><ul><li>Keeps Assistant Program Director and Program Director advised of high risk or problematic cases and arranges for multi-Disciplinary staffings for cases as necessary.</li>
</ul><ul><li>Attends program Supervisor meetings as scheduled and shares information gathered with unit workers and other team members.</li>
</ul><ul><li>Conducts regular unit meetings with staff to share information, provide training, discuss cases and participate in team building activities.</li>
</ul><ul><li>Develops training and staff development plans with each staff person under his/her supervision.</li>
</ul><ul><li>Conducts all required performance evaluations with assigned workers in a timely manner. Submits evaluations to Program Director for discussion and review.</li>
<li>Provides community education through public presentations.</li>
</ul><ul><li>Participates in agency CQI (Continuous Quality Improvement) activities as required.</li>
</ul>
Other Functions:
All duties are performed in accordance with the following standards:
<ul>
<li>Courtesy: Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
</li></ul><ul><li>Communication Skills: Keeps APD and Program Director fully informed of activities, pertinent issues, upcoming events, and potential problems. Demonstrates effective oral and written communication skills in daily work.</li>
</ul><ul><li>Teamwork: Supports the unit, department and/or organization and works with others to accomplish the goals of the unit, department and/or organization.
</li></ul><ul><li>Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area and ensures that unit workers do the same.</li>
</ul><ul><li>Training: Attends and successfully completes all mandated training courses, must attend and successfully complete &ldquo;Supervising for Excellence&rdquo; training curriculum. Must complete all agency requirements to become certified as a Child Welfare Supervisor within required timeframes.</li>
</ul><ul><li>Confidentiality: Adheres to all confidentiality rules.</li>
</ul><ul><li>On-Call: Supervisors are expected to be available and on call at all times. Supervisor carries an active cellphone during regularly scheduled work hours, as well as after hours and on weekends, in order to immediately respond to all calls.</li>
<li>Must demonstrate sensitivity to our service population&rsquo;s cultural and socioeconomic characteristics and needs.</li>
</ul>
Other:

Case Manager Supervisors are charged with ensuring that their case managers fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children.
Physical Requirements:

Must have a high level of energy, be adaptable to irregular hours, be flexible to cover on-call as needed, be able to travel as needed.

Education:

Must possess a bachelor's degree in human services field. Must have a Child Protection Certification or be eligible and pass waiver toward certification requirement. Master&rsquo;s Degree is preferred.

Experience:

Must have a minimum of three years of experience as a certified child welfare case manager, preferably in the Florida Dependency system. Prior supervisory experience preferred.

Skills:
<ul>
<li>Knowledge of theories and practice of child protection, social work, and family assessments.</li>
</ul><ul><li>Knowledge of professional ethics related to child protection and counseling.</li>
</ul><ul><li>Knowledge of theories of adult learning, ability to facilitate group and individual training activities
</li></ul><ul><li>Knowledge of physical and behavioral indicators of abuse and neglect.
</li></ul><ul><li>Knowledge of effective management skills.
</li></ul><ul><li>Knowledge of interviewing techniques.
</li></ul><ul><li>Knowledge of court procedures and legal requirements.
</li></ul><ul><li>Knowledge of methods of collecting, organizing, and analyzing data.
</li></ul><ul><li>Knowledge of supervision techniques.
</li></ul><ul><li>Skilled in direct observation of case manager&rsquo;s abilities in interacting appropriately with families, community stakeholders, service providers and other professionals.
</li></ul><ul><li>Ability to assess case manager&rsquo;s performance and develop performance improvement plans.
</li></ul><ul><li>Ability to analyze the effectiveness of service programs and identify resources or make adjustments needed to meet needs.
</li></ul><ul><li>Ability to plan, organize and coordinate work assignments.
</li></ul><ul><li>Ability to communicate effectively.
</li></ul><ul><li>Ability to effectively supervise staff members.
</li></ul><ul><li>Ability to understand and apply relevant laws, rules, regulations policies, and procedures.
</li><li>Ability to conduct thorough case staffings and other meetings.</li>
</ul>
Other:

Must demonstrate sensitivity to our service population&rsquo;s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:
<ul>
<li>Reports directly to Assistant Program Director and ultimately, the Program Director</li>
</ul><ul><li>Team player with co-workers, administrators, and funders</li>
</ul><ul><li>Accurate, complete, and timely submission of required statistical reports</li>
</ul><ul><li>Adherence to all licensing and quality assurance standards</li>
</ul><ul><li>Adherence to agency policies and procedures</li>
</ul>
Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.
Amazing benefits package including:
<ul>
<li>Medical, Dental and Vision</li>
<li>Telehealth (24/7 online access to Doctors)</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employer paid life insurance (1X salary)</li>
<li>13 paid holidays + 1 floating holiday</li>
<li>Generous PTO policy (starting at 16 working days a year)</li>
<li><ul><li>Note: Head Start employees paid time off and holiday schedule may differ</li>
</ul></li><li>403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement</li>
<li>Tuition reimbursement</li>
</ul>
LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com</div>

Adoption Case Manager Supervisor (7872)

CoreCivic

<div>$50,750 per year
At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. We are currently seeking a Case Manager Supervisor, Community Corrections who has a passion for providing the highest quality care in a residential setting. Come join a team that is dedicated to making an impact for the people and communities we serve.
The Case Manager Supervisor, Community Corrections supervises case management services for inmates/residents and their families.<ul><li>
Supervise subordinate case management and counseling staff in the performance of their duties and evaluate as prescribed by the facility and corporate policy.</li><li>
Assist in development, implementation, coordination, monitoring and evaluation of facility case management and counseling services on an on-going basis.</li><li>
Review, process and respond (via corporate counsel) to lawsuits; attend court hearings, when necessary.</li><li>
Initiate and complete investigations and inquiries with accuracy by gathering information and evidence, interviewing and obtaining the statements of victims, witnesses, suspects and confidential informers; exercise independent judgment by determining when probable cause exists to recommend or take disciplinary action.</li><li>
Participate in drafting the responses to the contracting agency following inspections and audits with specific plans of action.</li></ul>
Qualifications:<ul><li>
Graduate from an accredited college or university with a Bachelor's degree in social or behavioral science or a closely related field is required.
</li><li>One year of experience in a related field is required.
</li><li>Work experience may be substituted for academic studies exchanging one year of work experience in a related field for one year of academic education.
</li><li>Total work experience noted in lieu of the combination of education and work experience is six years, with one of the years in a supervisory position.</li><li>
A valid driver's license is required.</li><li>
Minimum age requirement: Must be at least 21 years of age.
</li></ul>CoreCivic is a Drug-Free Workplace &amp; EOE including Disability/Veteran.</div>

Case Manager Supervisor, Community Corrections

CAMBA

<div>Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education &amp; Youth Development, Family Support, Job Training &amp; Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.
CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.
CAMBA&rsquo;s Rising Up Men&rsquo;s Shelter is a 141 bed men&rsquo;s employment shelter located in the Williamsburg section of Brooklyn. This shelter will provide an array of services with a strong focus on connections for residents to achieve stable employment to lead to permanent housing.
Position: Case Manager Supervisor
Reports To: Director of Social Services
Location: Brooklyn, NY
What The Case Manager Supervisor Does:<ul><li>
Maintain professional relationships with clients and client confidentiality.</li><li>
Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.</li><li>
Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS&rsquo; Performance Incentive Plan.</li><li>
Motivate, coach and counsel direct reporting staff to excel.</li><li>
Ensure that all direct reporting staff completes all necessary case management documentations including housing applications, ILP, and referrals to providers as required.</li><li>
Pull reports from CARES and distribute to staff to ensure staff are up to date on their documentation</li><li>
Develop and maintain tracking systems in order for staff to maintain up to date documentation</li><li>
Ensure that all client charting documentation are up-to-date and reflect services provided such as service plans, sycho-social and psychiatric assessments.</li><li>
Assist with the development of program content to address residents needs related to housing, substance abuse treatment, mental health and employment.</li><li>
Provide assistance, interventions and follow-up in regards to critical incidents with clients.</li><li>
Encourage teamwork among direct reporting staff as well as among peers.</li><li>
Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.</li><li>
Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development etc.</li><li>
Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.</li><li>
Administer constructive discipline to direct reporting staff, as needed.</li><li>
Monitor clients' progress toward their goals (dates achieved) and document via progress notes.</li><li>
Review all documentation related to clients' progress for accuracy, completeness, and clarity.</li><li>
Review and approve time sheets.</li><li>
Prepare performance appraisals for directed reporting staff.</li><li>
Conduct chart auditing of client files (i.e., paper and electronically).</li><li>
Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.</li><li>
Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.</li><li>
Lead and participate in administrative and staff meetings as requested.</li><li>
Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.</li><li>
May prepare marketing materials for the program.</li><li>
May reach out and market the program to the community in order to recruit clients.</li><li>
May prescreen clients over the telephone for eligibility and may schedule intake appointments.</li><li>
May conduct initial intake or assessment of clients and/or clients' families and periodic reassessments.</li><li>
May have direct client service/program responsibilities in addition to the above.</li><li>
May plan, coordinate and facilitate social/peer support events, including group facilitation for clients.</li><li>
Task may be modified, expanded and/or assigned over a period of time.</li></ul>
Minimum Education/Experience Required:<ul><li>
Bachelor's degree (e. g., B.A., B.S.W.)</li><li>
Two years of Supervisory experience</li></ul>
Other Requirements:<ul><li>
Master&rsquo;s Degree preferred.</li></ul>
Compensation: $69,800-$71,000
When salary ranges are listed, the range would represent the low and high end for the applicable position &amp; program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.
Status: Full-time (35 hours per week) 
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. 
 
CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.
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Case Manager Supervisor, Rising Up Mens Shelter

Urban Health Plan, Inc

<div><div>Position Summary:</div><div>
Under the guidance of the Senior Director of Social Services, the Case Management Supervisor will assist in the administrative supervision of the day-to-day operations of the Social Services Case Management team. CM Supervisor will ensure that team provides patients with medical support services effectively and in an expedited manner. These services may include the completion of medical forms, letters, and requests for medical information, medical supplies, medical transportation, and emergency resources for UHP patients. Serves as a trainer for new case managers and new processes for existing case managers.</div><div>
</div><div>
Minimum Qualifications:</div><ul><li>
Bachelor's Degree in Social Work or related field of study required, Master's Degree is preferred.</li><li>
3-5 years of direct case management experience in social services, healthcare, or related setting. Preference for previous supervisory experience.</li><li>
Strong knowledge of community resources.</li><li>
Excellent communication skills.</li><li>
Capacity to lead and supervise others</li><li>
Bilingual English/Spanish required.</li></ul><div>
Key Duties:</div><ul><li>
Assists with the administrative supervision of the day-to-day operations of the Social Services Case Management team.</li><li>
Assistant and manage the case manager work flow for all sites, including managing productivity and assignments.</li><li>
Reviews templates, monitoring continuously and assigning cases to case managers, providing follow up and tracking of patients as assigned to ensure service provision is delivered in a timely manner and address incomplete requests.</li><li>
Assists case managers in providing emergency referrals to patients dealing with food insecurity, urgent and emergency housing needs, legal support, health insurance assistance, or with any issues causing stress to patient and their families.</li><li>
Facilitates case management staffing and scheduling, assuring coverage for designated sites in coordination with the site director.</li><li>
Participates in the development and implementation of new processes for case managers throughout UHP.</li><li>
Provides training and competency testing of new case managers, ensuring they possess the appropriate qualifications and skills to be a competent and effective case manager.</li><li>
Facilitates cross training to ensure case management coverage needs are met.</li><li>
Assists in the completion of annual performance evaluations of supervisees.</li><li>
Participates in Social Services case management meetings and facilitates case conferencing to achieve best outcome for the provision of case management services for patients.</li></ul><div></div><div> 
Compensation: $66,300/annum plus benefits.</div><div></div><div> 
This is a hybrid position requiring both onsite and remote functionality (4 days onsite, 1 day remote); Travel required onsite across UHP health centers, as needed.</div><div>
</div><div>
About Urban Health Plan:</div><div>
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.</div><div>
</div><div>
Benefits Include:</div><ul><li>
Fully funded Health Insurance for yourself</li><li>
73.5% funded Health Insurance for your family</li><li>
Dental Insurance</li><li>
$50,000 term life Insurance</li><li>
401(k) Retirement Savings (including annual UHP Contribution)</li><li>
Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).</li></ul><div>
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.</div></div>

Case Management Supervisor

Bethany House Services

<div>Title: Case Management Supervisor &mdash; Family Residential Shelter (Trauma-Informed Leadership)
Location: Bond Hill (Cincinnati, OH)&mdash; Bethany House Services
Bethany House Services believes every family deserves stability, dignity, and a path to lasting well-being. We combine trauma-informed care with practical supports to help families secure housing, build economic self-sufficiency, and flourish. We&rsquo;re a collaborative, mission-driven team that values empathy, cultural humility, and bold, hopeful action.
The Role We&rsquo;re seeking a dynamic Case Management Supervisor to lead our case management team, oversee high-quality services for families, and drive measurable outcomes. You&rsquo;ll supervise Case Managers, manage a caseload of 10-12 families, ensure program compliance, and partner with shelter leadership, direct service staff, and community resources to deliver client-centered, strength-based support.
What You&rsquo;ll Do<ul><li>
Lead with HEART: Supervise and support a team of case managers to deliver trauma-informed, client-centered services that promote housing stability and well-being.</li><li>
Grow People, Grow Impact: Provide regular supervision, coaching, and professional development; cultivate a positive, inclusive shelter culture and strong team morale.</li><li>
Optimize Service Delivery: Facilitate weekly team meetings, coordinate caseload distribution, and strategize to prevent burnout and ensure equitable support.</li><li>
Ensure Excellence: Review and sign off on service plans, case notes, and discharge plans; maintain quality, consistency, and policy compliance.</li><li>
Collaborate for Success: Work with shelter staff, housing partners, employers, and service providers to secure resources and expand opportunities for families.</li><li>
Monitor &amp; Improve: Track timeliness and effectiveness of interventions, identify barriers, and implement corrective action; use data to inform improvements.</li><li>
Champion Accessibility: Ensure culturally responsive practices and accessibility for clients from diverse backgrounds.</li><li>
Compliance and Quality: Maintain HIPAA-compliant records, SOPs, and reporting for funders and regulators; conduct chart audits and quality assurance.</li><li>
Data-Driven Leadership: Prepare metrics and reports for leadership; support continuous quality improvement initiatives in case management.</li></ul>
What Success Looks Like<ul><li>
Families experience clear, compassionate, goal-oriented case management that advances housing stability and economic self-sufficiency.</li><li>
A thriving, supported case management team with low burnout and strong collaboration.</li><li>
Compliance and data integrity across all records, with actionable insights driving program improvements.</li><li>
Strong partnerships with community resources that expand client opportunities.</li></ul>
Who You Are<ul><li>
Licensed professional: LCSW, LSW with supervisory designation, or equivalent licensed case manager (Ohio). Master&rsquo;s in Social Work (MSW) or equivalent required.</li><li>
Experienced: Minimum 2 years in case management, preferably in homeless or family shelter settings; proven trauma-informed, family-centered practice; leadership and supervision experience.</li><li>
Skilled Communicator: Excellent written and verbal communication, advocacy, crisis intervention, and de-escalation abilities.</li><li>
Data-Savvy: Comfort with case management systems and data-driven decision-making; ability to review, sign off, and ensure accuracy.</li><li>
Resourceful Problem-Solver: Creative, flexible thinker with strong organizational and time-management skills.</li><li>
Culturally Competent: Deep commitment to anti-oppression, cultural humility, and equitable service delivery.</li><li>
Collaborative: Comfortable working with shelter staff, housing specialists, service providers, and community partners.</li><li>
Flexible: Willingness to work some evening hours; comfortable in a fast-paced shelter environment.</li></ul>
Working Conditions<ul><li>
Primary work location: Family shelter facility</li><li>
Some evenings for programming accessibility</li><li>
Exposure to challenging circumstances including family crises and mental health situations</li><li>
Fast-paced environment with resident turnover</li><li>
Collaboration with shelter staff, housing specialists, and external providers</li><li>
Potential exposure to challenging behaviors or situations</li></ul>
What We Offer<ul><li>
Meaningful, mission-driven work with families in your community</li><li>
A supportive leadership team and opportunities for professional growth</li><li>
Competitive salary and benefits</li><li>
A culture that values well-being, collaboration, and innovation</li><li>
Commitment to trauma-informed, culturally responsive practice</li></ul>
Qualifications Required:<ul><li>
LCSW, LSW with supervisory designation, or equivalent licensed case manager (Ohio)</li><li>
MSW from an accredited program</li><li>
2+ years of progressive case management experience; homeless/family shelter context preferred but applicable experiences considered</li><li>
Demonstrated trauma-informed care and family-centered services</li><li>
Strong leadership, supervision, and team-building skills</li><li>
Knowledge of housing stability strategies, HUD resources, and community services</li><li>
Excellent written/verbal communication, advocacy, and crisis intervention skills</li><li>
Proficiency with case management and data systems; comfort with data-driven decisions</li></ul>
Essential Skills<ul><li>
Trauma-informed approach; sensitivity to the stress of homelessness</li><li>
Flexibility, adaptability, and resilience with vulnerable populations</li><li>
Crisis intervention and de-escalation abilities</li><li>
Cultural competency and anti-oppression awareness</li><li>
Patience, empathy, and professionalism</li><li>
Strong organizational and time-management capabilities</li><li>
Creative problem-solving and adaptability</li><li>
Ability to maintain professional boundaries while building rapport</li><li>
Knowledge of community resources and referral processes</li></ul>
How to Apply
If you&rsquo;re ready to lead with empathy, drive impact, and help families build brighter futures, we&rsquo;d love to meet you. Please submit:<ul><li>
A resume or CV</li><li>
A cover letter
</li></ul>About the Application Process
Bethany House Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and clients.</div>

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