case supervisor

Community Mediation Services, Inc.

Job SummaryThe Case Manager Supervisor oversees the daily operations and performance of the Case Management team serving single adult men residing in a homeless shelter. The Case Manager Supervisor provides leadership, guidance, and supervision to Case Managers to ensure the delivery of high-quality services that support clients in achieving stability and securing permanent housing. This role ensures compliance with agency policies, funder requirements, and applicable regulations while promoting best practices in case management and client careEssential Duties and Responsibilities<ul><li>Supervise, train, and support Case Managers in the delivery of case management services to shelter residents.</li><li>Monitor Case Managers&rsquo; caseloads to ensure timely assessments, service plan development, and client follow-up.</li><li>Review and approve client service plans, housing plans, and case documentation to ensure accuracy and compliance.</li><li>Ensure Case Managers are assisting clients with housing applications, benefits enrollment, and referrals to appropriate services.</li><li>Provide guidance and support to staff in managing complex client situations, including crisis intervention and conflict resolution.</li><li>Conduct regular supervision meetings with Case Managers to review performance, address challenges, and support professional development.</li><li>Monitor client progress toward housing placement and ensure housing placement goals are being met.</li><li>Collaborate with Housing Specialists, Program Directors, and other staff to coordinate client services and housing placement efforts.</li><li>Ensure compliance with agency policies, DHS or funder requirements, and documentation standards.</li><li>Conduct case file audits to ensure completeness, accuracy, and compliance with program requirements.</li><li>Assist with program reporting requirements and provide updates to program leadership, as needed.</li><li>Participate in staff meetings, program meetings, and trainings.</li><li>Assist in onboarding and training new Case Management staff.</li><li>Address client grievances and assist in resolving client concerns related to services.</li><li>Maintain confidentiality of client information in accordance with agency and regulatory requirements.</li><li>Perform other related duties, as assigned.</li></ul>Experience, Education and Qualifications<ul><li>Bachelor&rsquo;s degree in social work, human services, or related field required.</li><li>LMSW (Licensed Master Social Worker) preferred.</li><li>Minimum of three (3) years of case management supervisor experience</li><li>Prior supervisory or leadership experience preferred.</li><li>Experience working with single adult men in a shelter or housing setting preferred.</li><li>Strong leadership, coaching, and staff development skills.</li><li>Knowledge of housing resources, entitlement programs, and community-based services preferred.</li><li>Ability to manage multiple priorities and meet deadlines in a fast-paced environment.</li><li>Excellent organizational, documentation, and time management skills.</li><li>Strong interpersonal, communication, and problem-solving skills.</li><li>Ability to work independently and as part of a multidisciplinary team.</li><li>Strong computer skills required, including Microsoft Word, Excel, and case management systems.</li></ul>Physical Requirements (Essential Functions) This position requires the ability to move throughout the facility and perform tasks that may include:<ul><li>Standing or sitting for extended periods</li><li>Bending, squatting, or reaching</li><li>Occasionally lifting or carrying up to 30 pounds</li></ul>These physical requirements are essential functions of the role and may be performed with or without reasonable accommodation in accordance with the Americans with Disabilities Act (ADA).EEO StatementCommunity Mediation Services is an Equal Opportunity Employer. We consider all persons in employment-related decisions, including hiring, promotions, training, and other terms, conditions, and privileges of employment, without regard to race, color, religion, sex, including pregnancy, sexual orientation, and gender identity, national origin, age, disability, genetic information, or any other legally protected status.Pay: $65,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Loan forgiveness</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>case management supervisor: 3 years (Required)</li></ul>Ability to Commute:<ul><li>Jamaica, NY 11432 (Required)</li></ul>Work Location: In person

Case Manager Supervisor

Urban Health Plan, Inc

<div><div>Position Summary:</div><div>
Under the guidance of the Senior Director of Social Services, the Case Management Supervisor will assist in the administrative supervision of the day-to-day operations of the Social Services Case Management team. CM Supervisor will ensure that team provides patients with medical support services effectively and in an expedited manner. These services may include the completion of medical forms, letters, and requests for medical information, medical supplies, medical transportation, and emergency resources for UHP patients. Serves as a trainer for new case managers and new processes for existing case managers.</div><div>
</div><div>
Minimum Qualifications:</div><ul><li>
Bachelor's Degree in Social Work or related field of study required, Master's Degree is preferred.</li><li>
3-5 years of direct case management experience in social services, healthcare, or related setting. Preference for previous supervisory experience.</li><li>
Strong knowledge of community resources.</li><li>
Excellent communication skills.</li><li>
Capacity to lead and supervise others</li><li>
Bilingual English/Spanish required.</li></ul><div>
Key Duties:</div><ul><li>
Assists with the administrative supervision of the day-to-day operations of the Social Services Case Management team.</li><li>
Assistant and manage the case manager work flow for all sites, including managing productivity and assignments.</li><li>
Reviews templates, monitoring continuously and assigning cases to case managers, providing follow up and tracking of patients as assigned to ensure service provision is delivered in a timely manner and address incomplete requests.</li><li>
Assists case managers in providing emergency referrals to patients dealing with food insecurity, urgent and emergency housing needs, legal support, health insurance assistance, or with any issues causing stress to patient and their families.</li><li>
Facilitates case management staffing and scheduling, assuring coverage for designated sites in coordination with the site director.</li><li>
Participates in the development and implementation of new processes for case managers throughout UHP.</li><li>
Provides training and competency testing of new case managers, ensuring they possess the appropriate qualifications and skills to be a competent and effective case manager.</li><li>
Facilitates cross training to ensure case management coverage needs are met.</li><li>
Assists in the completion of annual performance evaluations of supervisees.</li><li>
Participates in Social Services case management meetings and facilitates case conferencing to achieve best outcome for the provision of case management services for patients.</li></ul><div></div><div> 
Compensation: $66,300/annum plus benefits.</div><div></div><div> 
This is a hybrid position requiring both onsite and remote functionality (4 days onsite, 1 day remote); Travel required onsite across UHP health centers, as needed.</div><div>
</div><div>
About Urban Health Plan:</div><div>
At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.</div><div>
</div><div>
Benefits Include:</div><ul><li>
Fully funded Health Insurance for yourself</li><li>
73.5% funded Health Insurance for your family</li><li>
Dental Insurance</li><li>
$50,000 term life Insurance</li><li>
401(k) Retirement Savings (including annual UHP Contribution)</li><li>
Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).</li></ul><div>
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.</div></div>

Case Management Supervisor

Compassionate Care

Job Summary Compassionate Care Inc. is seeking a Case Manager Supervisor/Therapist to provide clinical leadership and supervision for staff delivering behavioral health and family support services to children and families involved with the Tennessee Department of Children&rsquo;s Services.The Case Manager Supervisor/Therapist ensures services are delivered in accordance with DCS guidelines, agency policies, and evidence-based practices. This role provides supervision, case oversight, and program leadership to support Youths/families in achieving safety, stability, and long-term success.The ideal candidate must be a professional with strong leadership skills and experience in child welfare, family preservation, and therapy services.Key ResponsibilitiesClinical Supervision<ul><li>Provide weekly supervision to Case Managers and family support staff.</li><li>Review and approve clinical assessments, treatment plans, and progress documentation.</li><li>Ensure services align with DCS contract requirements and best practices.</li><li>Provide guidance on complex cases, crisis intervention, and safety planning.</li></ul>Case Management Oversight<ul><li>Monitor all assigned cases to ensure timely service delivery and youth progress.</li><li>Participate in Child and Family Team Meetings (CFTMs), case staffing, and court proceedings when required.</li><li>Coordinate care with DCS case managers, foster parents, schools, and other providers.</li><li>Ensure appropriate documentation and service completion.</li></ul>Staff Leadership and Development<ul><li>Supervise, coach, and mentor Case Managers staff and support staff.</li><li>Conduct staff evaluations and performance reviews.</li><li>Assist with training new team members.</li><li>Promote a supportive, ethical, and trauma-informed work culture.</li></ul>Compliance and Quality Assurance<ul><li>Ensure all clinical documentation meets DCS, state, and agency standards.</li><li>Monitor compliance with program policies and timelines.</li><li>Support internal Quality Assurance, quality improvement initiatives, and accreditation requirements.</li><li>Maintain confidentiality in accordance with HIPAA and agency policies.</li></ul>Community Collaboration<ul><li>Maintain collaborative relationships with:</li><li>DCS case managers</li><li>Schools and educational systems</li><li>Mental health providers and medical providers</li><li>Community agencies</li><li>Serve as a primary liaison between Compassionate Care Inc. and DCS partners.</li><li>Attend Providers meetings.</li><li>Minimum Qualifications</li></ul>Education<ul><li>Master&rsquo;s Degree in one of the following:</li><li>Social Work</li><li>Counseling</li></ul>Licensure (Preferred or Required)One of the following Tennessee licenses preferred:<ul><li>Licensed Clinical Social Worker (LCSW)</li><li>Licensed Professional Counselor (LPC-MHSP)</li></ul>Experience<ul><li>Minimum 3&ndash;5 years experience in:</li><li>Behavioral health</li><li>Child welfare</li><li>Family preservation services</li><li>Experience working with the Tennessee Department of Children&rsquo;s Services preferred.</li><li>Prior supervisory experience strongly preferred.</li></ul>Required Skills and Competencies<ul><li>Strong leadership and team management skills</li><li>Expertise in trauma-informed care</li><li>Knowledge of child welfare systems and DCS policies</li><li>Excellent documentation and compliance skills</li><li>Crisis intervention, conflict resolution and delegation</li><li>Strong communication and relationship-building abilities</li><li>Ability to manage multiple cases and staff effectively</li></ul>Work Environment<ul><li>Combination of office, community, and home-based service delivery</li><li>Occasional travel required to meet with families and community partners</li><li>Participation in on-call or crisis response rotation may be required</li></ul>Compensation &amp; Benefits (Example)Compassionate Care Inc. offers a competitive compensation and benefits package including:<ul><li>Competitive salary based on experience</li><li>Health, dental, and vision insurance</li><li>Paid time off and holidays</li><li>Mileage reimbursement for work-related travel</li><li>Professional development and training opportunities</li><li>Support for clinical licensure supervision (if applicable)</li></ul>Mission AlignmentAt Compassionate Care Inc., we are committed to providing high-quality, compassionate, and family-centered services that strengthen families and support the safety and well-being of children in our communities.Our team works collaboratively with families and the Tennessee Department of Children&rsquo;s Services to create lasting positive outcomes.Benefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Professional development assistance</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Bethany House Services

<div>Title: Case Management Supervisor &mdash; Family Residential Shelter (Trauma-Informed Leadership)
Location: Bond Hill (Cincinnati, OH)&mdash; Bethany House Services
Bethany House Services believes every family deserves stability, dignity, and a path to lasting well-being. We combine trauma-informed care with practical supports to help families secure housing, build economic self-sufficiency, and flourish. We&rsquo;re a collaborative, mission-driven team that values empathy, cultural humility, and bold, hopeful action.
The Role We&rsquo;re seeking a dynamic Case Management Supervisor to lead our case management team, oversee high-quality services for families, and drive measurable outcomes. You&rsquo;ll supervise Case Managers, manage a caseload of 10-12 families, ensure program compliance, and partner with shelter leadership, direct service staff, and community resources to deliver client-centered, strength-based support.
What You&rsquo;ll Do<ul><li>
Lead with HEART: Supervise and support a team of case managers to deliver trauma-informed, client-centered services that promote housing stability and well-being.</li><li>
Grow People, Grow Impact: Provide regular supervision, coaching, and professional development; cultivate a positive, inclusive shelter culture and strong team morale.</li><li>
Optimize Service Delivery: Facilitate weekly team meetings, coordinate caseload distribution, and strategize to prevent burnout and ensure equitable support.</li><li>
Ensure Excellence: Review and sign off on service plans, case notes, and discharge plans; maintain quality, consistency, and policy compliance.</li><li>
Collaborate for Success: Work with shelter staff, housing partners, employers, and service providers to secure resources and expand opportunities for families.</li><li>
Monitor &amp; Improve: Track timeliness and effectiveness of interventions, identify barriers, and implement corrective action; use data to inform improvements.</li><li>
Champion Accessibility: Ensure culturally responsive practices and accessibility for clients from diverse backgrounds.</li><li>
Compliance and Quality: Maintain HIPAA-compliant records, SOPs, and reporting for funders and regulators; conduct chart audits and quality assurance.</li><li>
Data-Driven Leadership: Prepare metrics and reports for leadership; support continuous quality improvement initiatives in case management.</li></ul>
What Success Looks Like<ul><li>
Families experience clear, compassionate, goal-oriented case management that advances housing stability and economic self-sufficiency.</li><li>
A thriving, supported case management team with low burnout and strong collaboration.</li><li>
Compliance and data integrity across all records, with actionable insights driving program improvements.</li><li>
Strong partnerships with community resources that expand client opportunities.</li></ul>
Who You Are<ul><li>
Licensed professional: LCSW, LSW with supervisory designation, or equivalent licensed case manager (Ohio). Master&rsquo;s in Social Work (MSW) or equivalent required.</li><li>
Experienced: Minimum 2 years in case management, preferably in homeless or family shelter settings; proven trauma-informed, family-centered practice; leadership and supervision experience.</li><li>
Skilled Communicator: Excellent written and verbal communication, advocacy, crisis intervention, and de-escalation abilities.</li><li>
Data-Savvy: Comfort with case management systems and data-driven decision-making; ability to review, sign off, and ensure accuracy.</li><li>
Resourceful Problem-Solver: Creative, flexible thinker with strong organizational and time-management skills.</li><li>
Culturally Competent: Deep commitment to anti-oppression, cultural humility, and equitable service delivery.</li><li>
Collaborative: Comfortable working with shelter staff, housing specialists, service providers, and community partners.</li><li>
Flexible: Willingness to work some evening hours; comfortable in a fast-paced shelter environment.</li></ul>
Working Conditions<ul><li>
Primary work location: Family shelter facility</li><li>
Some evenings for programming accessibility</li><li>
Exposure to challenging circumstances including family crises and mental health situations</li><li>
Fast-paced environment with resident turnover</li><li>
Collaboration with shelter staff, housing specialists, and external providers</li><li>
Potential exposure to challenging behaviors or situations</li></ul>
What We Offer<ul><li>
Meaningful, mission-driven work with families in your community</li><li>
A supportive leadership team and opportunities for professional growth</li><li>
Competitive salary and benefits</li><li>
A culture that values well-being, collaboration, and innovation</li><li>
Commitment to trauma-informed, culturally responsive practice</li></ul>
Qualifications Required:<ul><li>
LCSW, LSW with supervisory designation, or equivalent licensed case manager (Ohio)</li><li>
MSW from an accredited program</li><li>
2+ years of progressive case management experience; homeless/family shelter context preferred but applicable experiences considered</li><li>
Demonstrated trauma-informed care and family-centered services</li><li>
Strong leadership, supervision, and team-building skills</li><li>
Knowledge of housing stability strategies, HUD resources, and community services</li><li>
Excellent written/verbal communication, advocacy, and crisis intervention skills</li><li>
Proficiency with case management and data systems; comfort with data-driven decisions</li></ul>
Essential Skills<ul><li>
Trauma-informed approach; sensitivity to the stress of homelessness</li><li>
Flexibility, adaptability, and resilience with vulnerable populations</li><li>
Crisis intervention and de-escalation abilities</li><li>
Cultural competency and anti-oppression awareness</li><li>
Patience, empathy, and professionalism</li><li>
Strong organizational and time-management capabilities</li><li>
Creative problem-solving and adaptability</li><li>
Ability to maintain professional boundaries while building rapport</li><li>
Knowledge of community resources and referral processes</li></ul>
How to Apply
If you&rsquo;re ready to lead with empathy, drive impact, and help families build brighter futures, we&rsquo;d love to meet you. Please submit:<ul><li>
A resume or CV</li><li>
A cover letter
</li></ul>About the Application Process
Bethany House Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and clients.</div>

Sevita

<div><div><div><div><div>Explore Numerous Nearby Locations for Your Convenience! 
Schedule an Interview First - Apply Afterwards 
</div>
DISCOVER CAREERS, WELL LIVED. Our mission at Sevita is to create a world where every person has the right to live well. As a Caregiver, you&rsquo;ll provide assistance and strategies to the individuals we serve to help them live well in their community and environment. Each day, the connections you make and the compassion you bring make a difference in the lives of our participants. You&rsquo;ll work alongside a dedicated team of clinical staff and supportive supervisors, while you grow your career.</div></div></div> 
<div>
Case Management Supervisor 
Do you have several years of experience working in human services, and as a case manager? Bring your clinical and organizational skills to a team-based workplace that puts people first. As Supervisor I, Case Management, you will supervise cases and manage/supervise the case management team for the program. 
 
</div><ul><li>Supervise cases within the assigned management team for individuals in programs for At-Risk Youth or individuals with intellectual or development deficits, provide direction, support, and counsel to team members every week.</li>
<li>Manage and supervise case management team, including performance evaluations, scheduling, orientation, and training as well as making recommendations on decisions for employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolve employee problems within position responsibilities.</li>
<li>Determine caseloads and assign cases to teams; review treatment plans to ensure completeness and accuracy; track all necessary data related to case management performance targets and timeliness of reports; maintain internal and external file compliance.</li>
<li>Interview individuals served to obtain medical history data and other pertinent information; conduct intake and administer diagnostic tests to identify behavioral and personality traits; document results.</li>
<li>Assist in the development and implementation of the Individual Service Plans (ISP) including annual, ongoing meetings.</li>
<li>Consult with a treatment team, including a medical doctor and other specialists, in decisions related to changes in a treatment plan, amend the plan as directed, and arrange additional support as necessary.</li>
<li>Plan, arrange, and/or administer therapeutic treatment such as behavior modification, social skills, anger management, and stress management therapy based on a professional license or clinical competency.</li>
<li>Refer individuals to supportive services to supplement treatment and counseling as required.</li>
<li>Provide on-call coverage for caseload and participate in rotational emergency coverage and crisis intervention support, as needed.</li>
<li>Conduct supervisory home visits and counsel individuals and groups as needed.</li>
<li>Ensure that initial and ongoing RBWO waivers are completed and submitted promptly, and that SCORE is updated and accurate at all times if required by state.</li>
</ul>
Qualifications: 
 
<ul><li>Bachelor&rsquo;s Degree in related field.</li>
<li>Master&rsquo;s degree in Social Services if required by state.</li>
<li>Two to four years of experience in human services Minimum of one year of experience as a Case Manager.</li>
<li>Current CPR/First Aid Certification as required by state/program.</li>
<li>Self-motivated and detail-oriented with ability to multi-task.</li>
<li>Strong analytical and communication skills with ability to build rapport with a team.</li>
<li>Ability to exercise sound judgment and independently problem-solve.</li>
</ul>
Why Join Us? 
 
<ul><li>Full compensation/benefits package for full-time employees.</li>
<li>401(k) with a 3% company match.</li>
<li>Paid time off and holiday pay.</li>
<li>Complex work adding value to the organization&rsquo;s mission alongside a great team of co-workers.</li>
<li>Enjoy job security with nationwide career development and advancement opportunities.</li>
</ul>
We have meaningful work for you &ndash; come join our team &ndash; Apply Today!<div> 
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
 
 
We&rsquo;ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. 
</div><div>As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law</div></div>

Nulton Diagnostic

<div>Blended Case Management Supervisor 
 Position Description:
We are looking for a Blended Case Management Supervisor to join our Team!
Nulton Diagnostic &amp; Treatment Center is accepting applications for a Blended Case Management Supervisor for our Cambria County teams. The successful candidate will provide Blended Case Management Services and Supervision in accordance with Federal, State, and Agency requirements.
Education, Experience, Skills, Training:
The following minimum requirements shall be met by supervisors of blended case management services:
A. A master&rsquo;s degree in social work, psychology, rehabilitation, activity therapies, counseling or education and 3 years mental health direct care experience; or
B. A bachelor&rsquo;s degree in sociology, social work, psychology, gerontology, anthropology, history, criminal justice, theology, counseling, education, or be a registered nurse, and 5 years mental health direct care experience, 2 of which shall include supervisory experience; or
C. A bachelor&rsquo;s degree in nursing and 3 years mental health direct care experience.
Starting Salary $45,000 - $48,000
Annual Bonus of up to $10,000.
The successful applicant must have a valid Driver's License and be able to obtain Act 33, Act 34 and FBI clearances.
This is a full-time, salaried position which includes training, competitive salary, and medical, dental and vision benefits, as well as, paid vacation and paid holidays. This position also offers Incentive-Based Bonuses.
Nulton Diagnostic and Treatment Center is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status.</div>

Blended Case Management Supervisor

Lutheran Services Florida

<div>Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Adoption Case Manager Supervisor who wants to make an impact in the lives of others.

Purpose and Impact:

This is complex professional work supervising and monitoring the work of an assigned group (unit) of workers under the employee&rsquo;s direct supervision. The employee in this position is expected to become familiar with agency contract goals and requirements and to ensure staff performance toward those goals. In addition, knowledge of Florida Child Welfare statutes, administrative code, and operating procedures as well as any additional policy provided by the local Lead Agency, Department of Children and Families Regional Quality Assurance staff or Department memo is necessary for the proper performance of this position. The Case Management Supervisor is required to demonstrate advanced skills in communicating with, motivating, training, and evaluating employees, and is expected to meet regularly with each worker under supervision to mentor and monitor performance. Additional responsibilities include the on-boarding of new staff, the coordination and tracking of required training hours for certification, as well as assessing progress of new case managers in preparation for child welfare certification. Supervisors are expected to participate in the recruitment and hiring of workers for their units and may need to create Employee Improvement Plans to initiate proceedings to address deficiencies in staff performance.
Essential Functions:
<ul>
<li>Develops Performance standards and job duty expectations with workers, reviews standards and plans for continuous improvement.</li>
</ul><ul><li>Communicates worker&rsquo;s compliance with these expectations on a regular basis.</li>
</ul><ul><li>Creates, identifies, and coordinates the activities of newly hired case managers including shadowing experiences, compliance with training requirements, and opportunities for field/classroom training.
</li></ul><ul><li>Reviews each case in unit caseload at a minimum, on a quarterly basis. This review must include a one-on-one discussion with the assigned case manager, recommendations for case progress, documentation of the review and recommendations in the Florida Safe Families Network (FSFN) online database. Cases identified as high risk will need a more frequent level of oversight.</li>
</ul><ul><li>Monitors and directs the day-to-day work of case managers. This monitoring must include the completion of home visits within required time frames, the completion of required tracking tools, court documentation, staffing packets, family assessments, safety plans, case documentation in FSFN within 48 hours, file maintenance and other required case work in timely manner.</li>
</ul><ul><li>Attends/ensures preparation for all unit case staffings, reviews incoming cases, and determines how best to assign new cases within the unit.</li>
</ul><ul><li>Reviews and assists with complex cases, provides guidance and support.
</li></ul><ul><li>Reviews work products such as family assessments, home studies, court reports, case plans and case documentation with case managers, and provides consultation and direction to them to ensure appropriateness, clarity, quality, and thoroughness.</li>
</ul><ul><li>Identifies performance needs of case managers and other assigned staff, and develops and implements training plans and/or other opportunities for performance improvement.</li>
</ul><ul><li>Provides guidance to case managers and other staff by coaching, motivating, training, and providing staff development activities.
</li></ul><ul><li>Identifies and promotes outstanding performance.</li>
</ul><ul><li>Participates in court proceedings as necessary, and monitors worker performance in court.</li>
</ul><ul><li>Mentors all new case managers in the field each month by participating in a home visit with the case manager and providing the case manager with appropriate feedback after that home visit. These mentoring visits are to be documented by the Supervisor in FSFN within required time frames.</li>
</ul><ul><li>Keeps Assistant Program Director and Program Director advised of high risk or problematic cases and arranges for multi-Disciplinary staffings for cases as necessary.</li>
</ul><ul><li>Attends program Supervisor meetings as scheduled and shares information gathered with unit workers and other team members.</li>
</ul><ul><li>Conducts regular unit meetings with staff to share information, provide training, discuss cases and participate in team building activities.</li>
</ul><ul><li>Develops training and staff development plans with each staff person under his/her supervision.</li>
</ul><ul><li>Conducts all required performance evaluations with assigned workers in a timely manner. Submits evaluations to Program Director for discussion and review.</li>
<li>Provides community education through public presentations.</li>
</ul><ul><li>Participates in agency CQI (Continuous Quality Improvement) activities as required.</li>
</ul>
Other Functions:
All duties are performed in accordance with the following standards:
<ul>
<li>Courtesy: Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
</li></ul><ul><li>Communication Skills: Keeps APD and Program Director fully informed of activities, pertinent issues, upcoming events, and potential problems. Demonstrates effective oral and written communication skills in daily work.</li>
</ul><ul><li>Teamwork: Supports the unit, department and/or organization and works with others to accomplish the goals of the unit, department and/or organization.
</li></ul><ul><li>Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area and ensures that unit workers do the same.</li>
</ul><ul><li>Training: Attends and successfully completes all mandated training courses, must attend and successfully complete &ldquo;Supervising for Excellence&rdquo; training curriculum. Must complete all agency requirements to become certified as a Child Welfare Supervisor within required timeframes.</li>
</ul><ul><li>Confidentiality: Adheres to all confidentiality rules.</li>
</ul><ul><li>On-Call: Supervisors are expected to be available and on call at all times. Supervisor carries an active cellphone during regularly scheduled work hours, as well as after hours and on weekends, in order to immediately respond to all calls.</li>
<li>Must demonstrate sensitivity to our service population&rsquo;s cultural and socioeconomic characteristics and needs.</li>
</ul>
Other:

Case Manager Supervisors are charged with ensuring that their case managers fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children.
Physical Requirements:

Must have a high level of energy, be adaptable to irregular hours, be flexible to cover on-call as needed, be able to travel as needed.

Education:

Must possess a bachelor's degree in human services field. Must have a Child Protection Certification or be eligible and pass waiver toward certification requirement. Master&rsquo;s Degree is preferred.

Experience:

Must have a minimum of three years of experience as a certified child welfare case manager, preferably in the Florida Dependency system. Prior supervisory experience preferred.

Skills:
<ul>
<li>Knowledge of theories and practice of child protection, social work, and family assessments.</li>
</ul><ul><li>Knowledge of professional ethics related to child protection and counseling.</li>
</ul><ul><li>Knowledge of theories of adult learning, ability to facilitate group and individual training activities
</li></ul><ul><li>Knowledge of physical and behavioral indicators of abuse and neglect.
</li></ul><ul><li>Knowledge of effective management skills.
</li></ul><ul><li>Knowledge of interviewing techniques.
</li></ul><ul><li>Knowledge of court procedures and legal requirements.
</li></ul><ul><li>Knowledge of methods of collecting, organizing, and analyzing data.
</li></ul><ul><li>Knowledge of supervision techniques.
</li></ul><ul><li>Skilled in direct observation of case manager&rsquo;s abilities in interacting appropriately with families, community stakeholders, service providers and other professionals.
</li></ul><ul><li>Ability to assess case manager&rsquo;s performance and develop performance improvement plans.
</li></ul><ul><li>Ability to analyze the effectiveness of service programs and identify resources or make adjustments needed to meet needs.
</li></ul><ul><li>Ability to plan, organize and coordinate work assignments.
</li></ul><ul><li>Ability to communicate effectively.
</li></ul><ul><li>Ability to effectively supervise staff members.
</li></ul><ul><li>Ability to understand and apply relevant laws, rules, regulations policies, and procedures.
</li><li>Ability to conduct thorough case staffings and other meetings.</li>
</ul>
Other:

Must demonstrate sensitivity to our service population&rsquo;s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:
<ul>
<li>Reports directly to Assistant Program Director and ultimately, the Program Director</li>
</ul><ul><li>Team player with co-workers, administrators, and funders</li>
</ul><ul><li>Accurate, complete, and timely submission of required statistical reports</li>
</ul><ul><li>Adherence to all licensing and quality assurance standards</li>
</ul><ul><li>Adherence to agency policies and procedures</li>
</ul>
Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.
Amazing benefits package including:
<ul>
<li>Medical, Dental and Vision</li>
<li>Telehealth (24/7 online access to Doctors)</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employer paid life insurance (1X salary)</li>
<li>13 paid holidays + 1 floating holiday</li>
<li>Generous PTO policy (starting at 16 working days a year)</li>
<li><ul><li>Note: Head Start employees paid time off and holiday schedule may differ</li>
</ul></li><li>403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement</li>
<li>Tuition reimbursement</li>
</ul>
LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com</div>

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