casework manager

JLM HR Consulting

<div>Our client is seeking a qualified Claims Case Manager.
As a Claims Case Manager, you won't just process paperwork &mdash; you will provide compassionate, trauma-informed support to individuals navigating the aftermath of significant, potentially life-changing incidents. In this role, you serve as a trusted guide, ensuring claimants receive reimbursement for eligible out-of-pocket expenses while experiencing professionalism, dignity, and care throughout the process.
This position is ideal for someone who combines empathy with precision &mdash; a professional who can manage complex processes while supporting people during vulnerable moments.
<h2 class="jobSectionHeader">What You'll Do</h2>
<ul><li>Manage End-to-End Claims Processing</li><li>
Review, process, and manage incoming applications for reimbursement of incident-related expenses.</li><li>
Independently verify claimant eligibility and confirm incident details in coordination with agency partners.</li><li>
Confirm expenses and payments through communication with providers and collateral sources.</li></ul>
<h3 class="jobSectionHeader">Provide Trauma-Informed Support</h3>
<ul><li>Conduct professional, compassionate outreach to victims and claimants.</li><li>
Serve as a primary point of contact through a dedicated toll-free hotline and centralized email mailbox.</li><li>
Maintain detailed inquiry logs for both potential and current claimants.</li></ul>
<h3 class="jobSectionHeader">Drive Accuracy and Accountability</h3>
<ul><li>Use a CRM database to maintain, route, and track electronic case files throughout the full claim lifecycle (active, inactive, closed).</li><li>
Create and manage spreadsheets to track submitted expenses and reimbursement status.</li><li>
Ensure all casework is handled with integrity, discretion, and respect for privacy.</li></ul>
<h3 class="jobSectionHeader">Support Program Operations &amp; Reporting</h3>
<ul><li>Schedule and coordinate weekly project meetings, including drafting agendas, meeting minutes, and weekly status reports.</li><li>
Provide data and administrative support for monthly project reports, annual reports, and Congressional reporting requirements.</li><li>
Work collaboratively with team members to ensure seamless case management services.</li></ul>
<h2 class="jobSectionHeader">What You Bring</h2>
<h3 class="jobSectionHeader">Minimum Qualifications</h3>
Bachelor's degree in criminal justice, psychology, social work, or a related discipline and at least three (3) years of relevant experience; OR Bachelor's degree in any field with at least five (5) years of relevant experience.
<h3 class="jobSectionHeader">Professional Strengths</h3>
<ul><li>Demonstrated experience in case management, claims processing, or related client-service environments.</li><li>
Exceptional written and verbal communication skills, particularly in high-profile or sensitive environments.</li><li>
Strong organizational skills with a high level of attention to detail.</li><li>
Ability to manage multiple priorities in a structured, process-driven environment.</li><li>
Comfort working with databases/CRM systems and tracking tools.</li><li>
Ability to obtain and maintain government clearance.</li></ul>
<h3 class="jobSectionHeader">Preferred</h3>
Experience working for a federal government contractor.
<h2 class="jobSectionHeader">Why This Role Matters</h2>
Every claim represents more than a file &mdash; it represents a person navigating recovery. Your work will directly influence how efficiently and compassionately individuals receive the financial support they need. You'll contribute not only to individual outcomes but to program accountability and national reporting efforts.
If you are a detail-oriented professional with a heart for service and the discipline to manage complex processes with integrity, we encourage you to apply.
This position comes with a comprehensive benefits package and competitive compensation.
Our client is an Equal Opportunity Employer</div>

Claims Case Manager

Central Counties Services

<div>Minimum Starting Hourly Rate: $22.33/hr
Maximum Starting Hourly Rate - Dependent on Qualifications
Benefits<ul><li>
Health</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance</li><li>
Generous Paid Time Off - 9.23 hrs per pay period</li><li>
10 Observed Company Paid Holidays</li><li>
8 Hours Annual Volunteer Time Off</li><li>
Retirement Plan w/ 6% Employer Contribution</li><li>
Bilingual: Spanish Preferred</li></ul>
GENERAL DESCRIPTION
Performs advanced and complex casework in working with individuals participating with the Youth Empowerment Services Team. Work involves serving as a liaison between clients and their families in obtaining assistance, accessing community support resources, and providing wraparound intensive case management reduce out of home placements. Work under general supervision with limited latitude for the use of initiative ad independent judgement.
ESSENTIAL DUTIES AND RESPONSIBILITIES<ul><li>
Interviews individuals, their families, other agency members and other Interdisciplinary Treatment Team members to obtain client background information and to identify the psychosocial, economic, and physical needs of the individuals.</li><li>
Assesses individuals&rsquo; current and ongoing needs with regards to support systems and available community resources, schools, and facilities, etc., as needed and requested by the individual.</li><li>
Identifies problem areas, service gaps, and areas that are barriers to services for clients, providing wraparound intensive case management and referral to YES Waiver contract services.</li><li>
Serves as a liaison between clients and their families, state and judicial systems, and facility or treatment providers.
</li><li>May participate as an active member of an Interdisciplinary Treatment Team.</li><li>
Participate in Monthly Family Team Meeting</li><li>
May make recommendation on YES policy and procedure changes.</li><li>
Provides Crisis Intervention Services as needed.</li><li>
Assists with developing individual Wraparound recovery plans, and in monitoring the observance of clients&rsquo; rights and service provision as identified in the recovery plans.</li><li>
Meets all clinical needs and minimum service requirements according to Center staff training requirements, Resilience &amp; Disease Management Design and Texas Administrative Codes.</li><li>
Participates in quarterly training and time studies for Random Moment Time Study/Medicaid Administrative Claiming (MAC).</li><li>
Document case records, assessments, Wraparound recovery plans and progress notes according to Center requirements and Texas Administrative Codes. Employees will maintain complete and accurate consumer medical records and keep all such information confidential within two business days.</li><li>
Documentation &ndash; This function requires that the employee clearly and legibly document services provided to include ongoing progress notes, consultation notes, correspondence. All chart documentation will be turned in by the established deadline 100% of the time. In addition, employee time sheets, travel logs, and other employee and CMH child documentation will be turned as required.
</li><li>Work behavior must be compatible with Center value statement and Policies and Procedures Manual.</li><li>
Performs related work as assigned by supervisor.</li><li>
Demonstrate high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of program&rsquo;s processes.</li><li>
Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures. Complete continuing education as required by professional standards and the Center.</li><li>
Must stay compliant with all required training.</li></ul>
GENERAL QUALIFICATIONS
Experience/Education/Licensing/Certification<ul><li>
Experience in casework.</li><li>
Graduation from an accredited four-year college or university with a major course work in a field relevant to the assignment is required.
</li><li>Experience and education may not be substituted for one another.</li></ul>
Knowledge/Skills/Abilities<ul><li>
Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.</li><li>
Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.</li><li>
Ability to assess client needs, to coordinate client services, and to work well with others.</li><li>
Knowledge of mental illness and emotional components of physical illness; of rehabilitation and psychotherapeutic methods; of casework principles; of community resources; and of the principles, methods, techniques and practices of clinical work.</li><li>
Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.</li><li>
Ability to effectively handle potentially aggressive behavior in a positive manner.</li></ul>
Relationship Skills<ul><li>
Ability to communicate effectively, both verbally and in writing.
</li><li>Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
</li><li>Ability to perform tasks effectively and efficiently.</li><li>
Ability to plan and schedule work and implement directives without constant supervision.</li><li>
Ability to present a professional appearance and conduct when representing the Center.</li><li>
Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.</li><li>
Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.</li></ul>
Additional Requirements<ul><li>
Must have and maintain a valid drivers&rsquo; license with an acceptable driving record.</li><li>
Regular attendance and reliability are critical to business operations.</li></ul>
Travel<ul><li>
Will require extensive travel within five county catchment area.</li></ul>
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to see, sit; talk; hear; stand; walk; use hands and fingers to feel, handle, or operate objects, tools or controls; and reach with hands and arms.
Staff member is expected to maintain sufficient mental and emotional health to meet the inherent stressors of the position. An employee is &ldquo;mentally fit&rdquo; when their mental state allows them to perform the essential job duties of their job safely and effectively, which includes being able to concentrate, make decisions, manage stress and maintain focus.
EQUAL OPPORTUNITY EMPLOYER
Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.</div>

Caseworker 2 - 1398

Children Service Center

<div>Purpose of this Position:
Children&rsquo;s Service Center is currently looking for an energetic and dependable person who works well independently and collectively as a treatment team member. If you are ambitious and confident in your ability to learn, the Blended Case Manager (BCM) (similar to mental health worker, social services worker, targeted, Intensive case management, resource coordinator) position is right for you. Join our team of employees as we continue to grow and experience the positivity of helping change young people&rsquo;s lives. You will be fully trained to work in a variety settings with a flexible schedule to closely monitor and advocate for services as needed by children/adolescents. You will report to the Blended Case Manager Supervisor.
Responsibilities include, but are not limited to:<ul><li>
Knowledge of the mental health and social service field</li><li>
Ability to use good judgement skills in assessing consumer needs and to be creative in seeking appropriate services</li><li>
Ability to organize time efficiently to meet client needs in a flexible, non- traditional time frame</li><li>
Become familiar with available community resources and keep up to date in their locations, eligibility requirements and programs</li></ul>
Children&rsquo;s Service Center/Robinson Counseling Center for adults creates a positive working culture of Care and Commitment for employees which extends to the children &amp; families we serve. Joining our team also means having the opportunity to Grow within the organization while having access to Flexibility with being able to join different departments to help further Individual Development.
Employee Benefits Include:<ul><li>
FREE Health Care/Medical Coverage</li><li>
Affordable Dental, Vision &amp; Supplementary Insurances</li><li>
FREE Life Insurance &amp; FREE Long Term Disability</li><li>
Safe Harbor 401k with Dollar-for-Dollar Matching</li><li>
FREE Employee Assistance Programs</li><li>
Yearly Annual Raises &amp; Payday Flexibility - Control WHEN You Get Paid</li><li>
Tuition Reimbursement - Advanced Degree &amp; Development Opportunities</li><li>
Student Loan Assistance Program ($100-$150 per month on existing student loans)</li><li>
FREE Licensure, Supervision, Trainings, CEU/CME Reimbursement &amp; Credentialing!</li><li>
FREE Subscription to the &ldquo;Calm App&rdquo;</li><li>
Employee Referral Bonuses</li><li>
Flexible Holiday Time - Personal, Sick &amp; Vacation Time Accrues at Day 1 of Employment!<ul><li>
Additional Benefits:
<ul><li>Phone Plan Discounts &amp; Online Shopping Discounts
</li><li>Workplace Banking Program Benefits
</li><li>Flexible Spending Accounts . . . . AND MANY MORE!!</li></ul></li></ul></li></ul>
**CSC/RCC have been Voted and Certified as a &ldquo;Great Place to Work&rdquo; for 2025-2026!** 
Qualifications:
A blended case management staff person shall meet one of the following criteria:
A. Bachelor's degree with major course work in sociology, social welfare, psychology, gerontology, anthropology, other related social sciences, criminal justice, theology, nursing, counseling, or education; or,
B. Registered nurse; or
C. A high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science and two years&rsquo; experience in direct contact with mental health consumers; or
D. A high school diploma and five years of mental health direct care experience in public or private human services with employment as a case management staff person prior to April 1, 1989.
Mental health direct care experience is working directly with mental health service consumers (adults, children or adolescents) providing services involving casework or case management, individual or group therapy, crisis intervention, early intervention, vocational training, residential care, or social rehabilitation in a mental health facility or in a facility or program that is publicly funded to provide services to mental health consumers, or in a nursing home, a juvenile justice agency, or a children and adolescent service agency.</div>

Blended Case Manager- Traditional

One Hope United

<div><div>Intact Case Manager 
 
The Intact Family Services Case Manager provides in-home services to identify service needs while assessing child and family safety. Under the assigned supervisor, provides direct casework management, counseling, or mental health services to children and families within agencies, policies, and program context; utilizes human service principles in developing relationships, assessment, and development of service plans. 
 
Requirements 

 
Education</div>
<ul><li>Bachelor's in Human Services and or Related Field required</li>
</ul><div>Experience</div>
<ul><li>Minimum 1-2 years Experience in Field preferred</li>
</ul><div>Licensure</div>
<ul><li>CWEL - Child Welfare Licensure preferred</li>
</ul><div>Other</div>
<ul><li>Auto Insurance</li>
<li>Drivers License</li>
<li>Physical Exam/TB</li>
</ul><div>Job Duties Include:</div>
<ul><li>The case manager's tasks include completing client assessments, strength-based services plans, use of SACWICS data system, coordinating and facilitating services to community resources, crisis intervention services, assisting families in locating employment, housing, daycare, and assistance with meeting basic needs.</li>
<li>Case managers also assist in arranging and/or providing transportation for families, such as school appointments, medical appointments, etc. Case managers will be required to participate in Court proceedings on behalf of the child and family which includes testimony and hearings, compiling court records, preparing case records as well as acting as a liaison with multiple public and private agencies to advocate and assist with services needs of families.</li>
<li>Home-based Service experience and CWEL preferred.</li>
<li>Ability to function well in a team environment and work well with outside collaterals. Resourceful in researching issues and developing solutions with minimal supervision.</li>
<li>Ability to demonstrate project management, organizational, and analytical skills. Interpersonal skills and effective communication skills: verbal, written and listening. Demonstrate documentation, presentation skills, problem-solving techniques, and ability to build professional relationships Position will cover multiple counties.</li>
</ul><div>Intact Family Services 
 
Intact Family Services maintain and strengthen family units, by providing in-home services designed to prevent children from entering the foster care system. This program, works with family strengths, monitors the family dynamics, provides linkages to community resources, assists with housing or school issues, and provides information regarding child development/age-appropriate behavior and discipline as well as general case management services. Emphasis is on child safety and keeping the family together. The program provides intensive in-home case management as well as 24-hour response to emergencies. 
 
Services Offered</div>
<ul><li>Case management&mdash;Provide families with case managers, who monitor families weekly to ensure that the families are provided and linked with needed services.</li>
<li>Linkage with substances abuse treatment programs&mdash; Referrals for both inpatient and outpatient drug treatment programs are available to all family members.</li>
<li>In-home counseling&mdash;The program provides weekly counseling for adults, children, couples, and families. Intact also refers families to out-of-home counseling within the community.</li>
<li>Community linkage services&mdash;Families are referred to a number of community-based services, including medical services, counseling, drug/alcohol treatment support groups, food pantries, housing, employment training and continuing education programs.</li>
</ul><div>We Invest in You!</div>
<ul><li>Tuition assistance up to $2500 per year</li>
<li>Up to 4 weeks paid Vacation Days; up to 6 paid Personal Days and up to 5 paid Sick days annually</li>
<li>Medical, dental, vision, retirement plan, health savings account, and short-term disability options</li>
<li>Agency paid life up to $50K based on salary</li>
<li>Voluntary Supplemental Life for Employee, Spouse, and Child(ren)</li>
<li>Voluntary Legal Plans</li>
<li>Agency paid long term after 1 year of employment</li>
<li>Career ladders, professional development, and promotion opportunities</li>
<li>Free LCSW and LCPC Supervision hours available in some locations</li>
</ul><div>A Different Kind Of Employer One Hope United is strong and ready to grow. Are you ready to grow with us?</div>
<ul><li>800 talented professionals strong, serving 10,000 children and families in Illinois, Wisconsin, Missouri, and Florida</li>
Fiscally stable, $50 Million agency<li>- strong since 1895</li>
<li>Energetic leadership and a rich community of support</li>
</ul><div>One Hope United does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. One Hope United participates in e Verify. 
 
In the spirit of caring for one another and our community, please note that upon accepting an offer of employment from One Hope United, you will be required to share proof of a Covid-19 vaccination. The requirement is subject to accommodation in compliance with applicable laws and regulations. 

 
#INDCBFS2</div></div>

Intact Case Manager

Marsell Wellness Center

<div><div><div>Job Title: 
Case Manager</div><div> 
Department: 
Location: 
Foster Family Services Colton</div><div> 
Reports To: 
Lead Case Manager</div><div> 
FLSA Status: 
Salary: 
Non-Exempt 
$25.48 to $26.44</div></div> 
Position Summary: The Case Manager will perform a full range of targeted and/or general case management that is strength-based, needs-based, community-based, and family-driven. The Case Manager is responsible for developing and maintaining community relationships, networks, and collaborations that improve the availability and quality of formal and informal services to families and children. 
 
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Plan, train, and coach the case management work of a unit of trained case managers performing difficult or complex casework in such areas as foster care placement, protective services, and ORR program components.</li><li>
Investigate and provide services and referrals for clients where their physical or emotional welfare is involved.</li><li>
Work with cases involving neglect, abuse, emotional or behavioral problems, physical/mental disabilities or other health conditions affecting a client's personality, family relationships, child, or in-home care arrangements.</li><li>
Develop treatment plans to improve or restore individual or family functioning.</li><li>
Make case studies for the purpose of assessing problems and determining appropriate types and methods of intervention.</li><li>
Conduct thorough psychosocial assessments on families.</li><li>
Develop person-centered, strength-based case plans.</li><li>
Assess family environment to determine potential or imminent threat to child permanency and stability.</li><li>
Maintain up-to-date records of all aspects of case management and prepare reports and correspondence.</li><li>
Travel to include transportation of children to parents/sponsor on rotation with other positions.</li><li>
Perform other duties as requested by the assigned supervisor and or management.</li></ul> 
Supervisory Responsibilities: This job has no supervisory responsibilities. 
Competencies: To perform the job successfully, an individual should demonstrate the following.<ul><li>
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.</li><li>
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.</li><li>
Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.</li><li>
Dependability - Commits to doing the best job possible. Follow instructions. Keep commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.</li><li>
Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.</li><li>
Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes 
 and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized 
 manner.</li><li>
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.</li><li>
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.</li></ul> 
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. 
 
Education/Experience: Bachelor's degree from four-year college or university; and one to two years related experience and/or training. 
 
Language Ability: Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public. 
 
Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs. 
 
Reasoning Ability: Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 
 
Computer Skills:<ul><li>
Proficiency in general office software including MS Word, MS Excel, and MS Outlook</li></ul> 
Certificates and Licenses:<ul><li>
None</li></ul> 
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
 The noise level in the work environment is usually quiet. 
 
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
 While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must be able to occasionally lift and/or move up to 10 pounds. There are no specific vision abilities required by this job. 
 
 The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. 
Benefits:<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
401 k</li><li>
401 k matching</li><li>
Paid Time Off (PTO)</li><li>
Paid Holidays</li><li>
Flexible Spending Account</li><li>
Life Insurance (Company Paid)</li><li>
Voluntary Life Insurance (Employee Paid)</li><li>
Employee Assistance Program</li><li>
Employee Wellness Day(s)</li></ul></div>

CASE MANAGER

Search 10000+ Casework manager jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 casework manager jobs Near Me

Claims Case Manager

Caseworker 2 - 1398

Blended Case Manager- Traditional

Intact Case Manager

Intact Case Manager

Intact Case Manager

CASE MANAGER