cashier customer service

Inekas Ladies Salon

Job Description: Ladies Beauty Salon Admin ExecutiveAbout Us:Al Inekas Ladies Salon is a trusted name in the beauty industry, proudly serving the Al Mahatta community for over a decade. With two branches operating successfully, we are growing in numbers and expanding into home services. To ensure smooth operations and continued excellence, we are seeking a Manager cum Floor Supervisor to oversee the daily operations of both salons and support the development of our new home service department.Position Overview:The Admin Executive will be responsible for seamless operations across both salon branches, ensuring high standards of customer service, staff performance, inventory management, and salon upkeep. A key focus of this role will be driving sales targets for the salons and supporting the staff to achieve their individual goals. This role will also involve developing and managing the home service department in collaboration with the management team.Key Responsibilities:Staff Monitoring &amp; Supervision: Monitor staff performance across both branches, ensuring punctuality, honesty, and professional behavior. Evaluate staff appearance, customer service skills, and adherence to company policies. Ensure staff maintain cleanliness, hygiene, and organisation within the salon at all times. Supervise service timings to ensure efficient completion without compromising quality.Inventory &amp; Product Management: Monitor and report product and inventory usage across both salons. Minimize product wastage and ensure proper usage practices are followed by all staff. Ensure inventory levels are maintained and replenished in a timely manner.Customer Service Management: Ensure customers receive excellent service, and that the Customer Service Checklist for hair services is filled out and signed by the customers. Address customer complaints or concerns promptly, resolving issues to avoid escalation to authorities or social media. Ensure all staff actively request Google reviews, encourage customers to follow the salon on Instagram, and promote overall customer engagement.Sales &amp; Target Achievement: Take charge of driving sales across both branches by motivating staff and ensuring they meet their individual monthly sales targets. Monitor staff performance and guide them to achieve their personal goals, focusing on both services and product upselling. Report on sales performance regularly, identifying areas for improvement and implementing strategies to meet collective salon targets.Digital Marketing Coordination: Ensure staff take high-quality pictures and videos of their work and share them with the digital marketing department regularly. Work closely with the marketing team to provide them with enough content for social media promotions.Home Service Department Development: Collaborate with management to develop the home service department, including creating workflows and appointment systems. Oversee home service operations, including managing staff schedules, coordinating with drivers, and organizing home service kits and trolleys.Confidentiality &amp; Policy Compliance: Maintain confidentiality of the customer database and ensure staff do not share personal contact details with clients. Ensure all company policies and procedures are strictly followed by all team members.Operational Reporting: Regularly report on salon operations, including:o Staff punctuality and performance.o Product wastage and inventory issues.o Customer complaints and feedback.o Maintenance of equipment and overall salon cleanliness. Identify and report any fraudulent activities, including no-bill cases.Qualifications &amp; Skills: Proven experience in a supervisory or managerial role, preferably in the beauty or wellness industry. Strong leadership and organizational skills with the ability to multitask. Excellent communication skills in English (Arabic knowledge is a plus). Customer-focused mindset with the ability to resolve conflicts and complaints effectively. Basic knowledge of digital marketing coordination. Ability to motivate and guide staff towards achieving performance targets.Join Our Team: If you&rsquo;re a proactive, results-driven professional with a passion for ensuring operational excellence and customer satisfaction, we&rsquo;d love to hear from you! This is an exciting opportunity to be part of a growing brand and contribute to its success.Experience:<ul><li>Managing Ladies Salon: 2 years (Preferred)</li></ul>Location:<ul><li>Sharjah (Preferred)</li></ul>Work Location: In person

Salon Manager

J.S. Lootah Group

Call Center Agent &ndash; Food &amp; Beverage (F&amp;B)Is responsible for handling inbound and outbound customer calls, processing food delivery and takeaway orders, responding to customer inquiries, resolving complaints, and delivering an exceptional customer experience across multiple communication channels. The role requires fluency in English and Arabic, while additional languages are an advantage. Similar F&amp;B call center roles emphasize order accuracy, customer support, upselling, and coordination with restaurant operations.Key Responsibilities<ul><li>Answer inbound customer calls promptly and professionally.</li><li>Process delivery, takeaway, and dine-in reservations accurately.</li><li>Handle customer inquiries via phone, WhatsApp, email, website, and social media.</li><li>Provide information on menu items, promotions, pricing, and operating hours.</li><li>Upsell menu items, combo meals, beverages, and promotions.</li><li>Coordinate orders with kitchen and outlet teams to ensure timely delivery.</li><li>Resolve customer complaints and escalate complex issues when necessary.</li><li>Update customer information and maintain accurate records in the POS/CRM system.</li><li>Follow up with customers regarding delayed orders or feedback.</li><li>Meet service quality, call handling, and customer satisfaction (CSAT) targets.</li><li>Maintain confidentiality of customer information and company data.</li></ul>Qualifications<ul><li>Bachelor's degree or diploma is preferred.</li><li>Minimum 1&ndash;2 years of experience in a call center, customer service, or F&amp;B industry.</li><li>Experience with restaurant POS or food delivery platforms is an advantage.</li></ul>Required Skills<ul><li>Fluent in English and Arabic (mandatory).</li><li>Additional languages such as Hindi, Urdu, French, Russian, Chinese, or Tagalog are an advantage.</li><li>Excellent communication and active listening skills.</li><li>Strong customer service and problem-solving abilities.</li><li>Good computer skills and typing speed.</li><li>Ability to multitask in a fast-paced environment.</li><li>Knowledge of POS, CRM, and food delivery platforms.</li><li>Professional telephone etiquette.</li></ul>Key Performance Indicators (KPIs)<ul><li>Average Speed of Answer (ASA)</li><li>Call Quality Score</li><li>Customer Satisfaction (CSAT)</li><li>Order Accuracy</li><li>First Call Resolution (FCR)</li><li>Average Handling Time (AHT)</li><li>Upselling Revenue</li><li>Customer Complaint Resolution Time</li></ul>Working Conditions<ul><li>Rotational shifts, including weekends and public holidays.</li><li>Ability to work under pressure during peak meal periods.</li><li>Office-based call center environment supporting multiple restaurant outlets.</li></ul>Pay: AED2,000.00 - AED3,500.00 per monthWork Location: In person

Call Center Agent (F&B)

BusinessArcade

EComplug is looking for an energetic and customer-focused Online Customer Sales Representative to handle online inquiries and convert them into sales.Key Responsibilities<ul><li>Respond to customer inquiries via WhatsApp, chat, email, and phone.</li><li>Assist customers with product information, pricing, and order placement.</li><li>Follow up with leads and confirm customer orders.</li><li>Coordinate with the operations team for order processing and delivery updates.</li><li>Maintain professional communication and ensure customer satisfaction.</li><li>Achieve monthly sales and response targets.</li></ul>Requirements<ul><li>Good English communication skills.</li><li>Experience in online sales or customer service is preferred.</li><li>Basic computer and internet skills.</li><li>Ability to work in a fast-paced environment.</li><li>Additional languages such as Arabic, tagalog are an advantage.</li></ul>We Offer<ul><li>salary from 1500 to 2000 AED</li><li>Visa &amp; Accommodation From the Company</li><li>Sales incentives / commission</li><li>Career growth opportunities</li><li>Friendly and professional work environment.</li></ul>Pay: AED1,500.00 - AED2,000.00 per monthWork Location: In person

Online Customer Sales Representative – Ecomplug.com

RAWAT AL IBDAA CARS SERVICES L.L.C

Full job descriptionCar Washer &ndash; Job Description &amp; Benefits PackageJob Title: Car Washer / Auto Detail AssistantDepartment: Operations / Fleet Maintenance / Car CareLocation: United Arab Emirates (UAE)Employment Type: Full-TimeReporting To: Service Supervisor / Wash Bay ManagerPosition OverviewThe Car Washer is responsible for delivering high-quality automotive cleaning, washing, and basic detailing services to customer or fleet vehicles. This role requires physical stamina, attention to detail, and proper handling of cleaning equipment, high-pressure washers, and specialized chemicals to maintain safety and customer satisfaction.Key Responsibilities &amp; DutiesDaily Vehicle Cleaning &amp; Care<ul><li>Perform exterior vehicle washing using high-pressure jet washers, foam lances, sponges, and microfiber towels.</li><li>Vacuum interior seats, carpets, floor mats, boot space, and dashboard area.</li><li>Wipe down and sanitize interior panels, steering wheel, vents, and consoles.</li><li>Clean and shine wheels, tires, rims, door jambs, and exterior glass/mirrors.</li><li>Apply tire dressing, interior protectant, and basic spray wax as required by service tier.</li></ul>Equipment &amp; Facility Maintenance<ul><li>Operate wash bay machinery, water pressure equipment, and vacuum systems safely.</li><li>Monitor levels of wash soaps, degreasers, wheel cleaners, and detailing chemicals.</li><li>Maintain clean, hazard-free wash bays, drying areas, and equipment storage rooms.</li><li>Inspect tools and report damaged hoses, nozzles, or machinery to the supervisor immediately.</li></ul>Required Qualifications &amp; SkillsExperience &amp; Education<ul><li>Education: High school diploma or equivalent preferred.</li><li>Experience: Minimum 6 months to 1 year of experience in a commercial car wash, auto detailing center, or service garage in the UAE is preferred (entry-level candidates willing to train are welcome).</li><li>Language: Basic proficiency in English; knowledge of Arabic, Hindi, or Urdu is an advantage.</li></ul>Key Competencies<ul><li>Physical stamina to stand, bend, lift, and work in outdoor or semi-outdoor heat.</li><li>Strong attention to detail and pride in vehicle appearance.</li><li>Good time management skills to handle high vehicle volumes during peak hours.</li><li>Ability to work effectively within a team environment.</li><li>Valid UAE manual/automatic driving license is an asset (often earns higher pay tier).</li></ul>Benefits Package Salary &amp; Direct Financial Benefits<ul><li>Basic Salary: Competitive monthly salary based on experience and holding of a valid UAE driver's license.</li><li>Overtime Pay: Calculated and paid in accordance with UAE Labour Law for work outside standard scheduled hours.</li><li>Service Allowance / Tips: Eligible to participate in company tip-sharing or commission-per-wash incentive programs where applicable.</li></ul>Visas &amp; Legal Coverage<ul><li>Employment Visa: 100% employer-sponsored 2-year work visa.</li><li>Labor Card &amp; Work Permit: Full legal sponsorship under the Ministry of Human Resources and Emiratisation (MOHRE).</li></ul>Pay: AED1,200.00 - AED1,400.00 per monthWork Location: In person

Car Washer

SSBZHospital

<div>
 
 Overview
 
 
 
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 
 
 Sheikh Sultan bin Zayed Hospital is a state-of-the-art hospital serving Abu Dhabi&rsquo;s Northern Emirates. With 200+ beds and JCI accreditation, it delivers world-class, community-focused care. By leveraging cutting-edge technologies and the expertise of M42&rsquo;s renowned network (including Imperial
 
 
 College London Diabetes Centre, Amana Healthcare, Mubadala Health Dubai, and Healthpoint), SSBZH stands at the forefront of medical innovation. The hospital is dedicated to improving health outcomes, facilitating access to quality care and addressing the unique needs of military personnel, their families, and the broader community in the Northern Emirates.
 
 
 We are looking for a detail-oriented Template Builder to manage clinic scheduling templates, clinician rosters, and appointment availability at Sheikh Sultan Bin Zayed Hospital (SSBZH). This role is essential in ensuring accurate scheduling, optimizing patient access, supporting operational efficiency, and maintaining compliance with applicable healthcare and accreditation standards. Success in this role requires strong attention to detail, effective stakeholder communication, and a commitment to delivering an exceptional patient experience.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain and optimize clinic scheduling templates, provider rosters, and appointment availability to support patient access and operational efficiency.
 </li>
 <li>
 Ensure provider schedules are accurately configured, finalized, and published within agreed timelines.
 </li>
 <li>
 Implement approved template builds and schedule changes while maintaining a high level of accuracy and compliance.
 </li>
 <li>
 Collaborate with physicians, clinical teams, and operational stakeholders to maximize resource utilization and service delivery.
 </li>
 <li>
 Provide exceptional customer service to patients, families, and colleagues through professional and effective communication.
 </li>
 <li>
 Ensure compliance with organizational policies, patient confidentiality requirements, and applicable regulatory and accreditation standards.
 </li>
 <li>
 Monitor scheduling performance, identify improvement opportunities, and contribute to continuous process enhancement initiatives.
 </li>
 <li>
 Achieve agreed service levels, quality standards, turnaround times, and key performance indicators while supporting a positive patient experience.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in healthcare setting providing appointment scheduling or equivalent work experience in another relevant industry.
 </li>
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 Three (3) years experience as a Contact Center Agent.
 </li>
 <li>
 Intermediate knowledge of medical terminology, insurance, hospital operations.
 </li>
 <li>
 Fluent in Arabic and English; strong oral and written communication in both languages.
 </li>
 <li>
 Proficiency with Microsoft Office suite
 </li>
 </ul>
</div>

Template Builder

Betterly Wellness

<div>
 
 We're Hiring: Telecaller
 
 
 At Betterly Wellness, we believe that every conversation has the power to change a life.
 
 
 We are looking for a confident, empathetic, and results-driven&nbsp;
 
 Telecaller
 
 &nbsp;to be the first point of contact for individuals seeking support on their wellness journey. If you enjoy connecting with people, building trust, and making a meaningful impact, we'd love to hear from you.
 
 
 
 
 
 What You'll Do
 
 
 ✅ Handle inbound and outbound calls professionally
 
 
 ✅ Guide potential clients through our services and appointment process
 
 
 ✅ Build rapport and maintain positive client relationships
 
 
 ✅ Follow up with inquiries and support conversion efforts
 
 
 ✅ Maintain accurate records and communication logs
 
 
 
 
 
 What We're Looking For
 
 
 ✔ Fluent English communication skills
 
 
 ✔ Previous telecalling, customer service, or sales experience
 
 
 ✔ Confidence in engaging with people over the phone
 
 
 ✔ Strong interpersonal skills with warmth and empathy
 
 
 ✔ Organized, proactive, and goal-oriented mindset
 
 
 
 
 
 Why Join Betterly?
 
 
 🌱 Be part of a purpose-driven wellness organization
 
 
 🌱 Support individuals in taking their first step toward better mental health and wellbeing
 
 
 🌱 Work in a collaborative and professional environment
 
 
 🌱 Opportunities for growth and development
 
 
 
 
 
 📍&nbsp;
 
 Location:
 
 &nbsp;Muwaileh Commercial, Sharjah, UAE
 
 
 📅&nbsp;
 
 Application Deadline:
 
 &nbsp;16 June 2026
 
</div>

Telecaller

Capitex

<div>Job Title: Senior Manager - Market Conduct Risk 
Reports to: CRO 
Division: Risk Management Division 
Section/Unit: Market Conduct Risk Unit
Job Purpose
The Senior Manager &ndash; Market Conduct Risk is responsible for establishing, maintaining and enhancing the Bank's independent Market Conduct Risk Framework as part of the Second Line of Defence, ensuring effective oversight of conduct risks across the Bank in accordance with the UAE Central Bank Consumer Protection Regulation, Consumer Protection Standards, Market Conduct Risk-Based Supervision Framework, SME Customer Protection Regulation and other applicable regulatory requirements.
The role is responsible for providing independent challenge and oversight over the effectiveness of the First Line's management of conduct risks throughout the customer lifecycle, promoting fair customer outcomes, strengthening conduct culture, overseeing market conduct governance arrangements, assessing emerging conduct risks using a risk-based supervisory approach, and providing assurance and reporting to Senior Management, the Board and relevant Board Committees.
The role also supports regulatory engagements, thematic reviews, conduct risk assessments and continuous enhancement of the Bank's conduct risk governance framework.
Key Accountabilities
Governance and Oversight<ul><li>
Ensure the bank's conduct risk policy is reviewed regularly by senior management in accordance with regulatory requirements</li><li>
Define and communicate clear roles and responsibilities to operationalize consumer protection standards and conduct risk frameworks</li><li>
Conduct oversight of functions owning and embedding Code of Conduct, Conflicts of Interest, Whistleblowing, ABC in line with Consumer Protection Standards and Regulations</li><li>
Develop, maintain and continuously enhance the Bank's Market Conduct Risk Framework, methodology, taxonomy and governance standards</li><li>
Establish a risk-based conduct supervision methodology covering all business lines, products, customer segments and distribution channels</li><li>
Ensure conduct risk is appropriately integrated within the Bank's Enterprise Risk Management Framework and Risk Appetite Framework</li><li>
Provide independent oversight and challenge over First Line implementation of Consumer Protection Standards throughout the customer lifecycle</li><li>
Oversee governance relating to Vulnerable Customers and Financial Inclusion</li></ul>
Risk Assessment<ul><li>
Review controls established by first-line owners to mitigate misconduct risks in third-party dealings; escalate gaps to senior management</li><li>
Establish, maintain and regularly review a risk register for misconduct risks across all business units</li><li>
Perform enterprise-wide conduct risk assessments using a risk-based supervisory methodology</li><li>
Identify inherent and residual conduct risks across products, services, channels and customer journeys</li><li>
Conduct thematic reviews based on emerging risks, complaints, regulatory findings, incidents and market developments</li><li>
Develop and maintain the Conduct Risk Universe and Conduct Risk Register</li><li>
Recommend enhancements to mitigate identified conduct risks</li></ul>
Consumer Protection Regulations<ul><li>
Independently oversee implementation of Consumer Protection Regulation and Consumer Protection Standards</li><li>
Challenge effectiveness of customer disclosures, transparency and communications</li><li>
Oversee product governance arrangements including target market assessments and product suitability</li><li>
Review fair value / Value for Money assessments for products</li><li>
Provide oversight over customer onboarding, servicing, complaints, vulnerable customer treatment and account closures</li><li>
Challenge the effectiveness of complaint root cause analysis and remediation</li></ul>
Product Governance<ul><li>
Independently challenge New Product Approval processes to ensure customer risks have been adequately assessed</li><li>
Review customer outcomes throughout the product lifecycle</li><li>
Ensure conduct risk assessments are completed before launch of new products or material product changes</li></ul>
Regulatory Engagement<ul><li>
Lead Market Conduct regulatory engagements with CBUAE</li><li>
Coordinate responses to regulatory examinations</li><li>
Track remediation plans arising from supervisory reviews</li><li>
Monitor implementation of regulatory developments</li></ul>
Talent Management<ul><li>
Assess and enhance existing training programs on conduct risk, ensuring employees understand and comply with conduct standards</li><li>
Provide input and oversight to ensure conduct risk considerations are incorporated into the HR performance evaluation framework</li></ul>
Market Abuse &amp; Integrity<ul><li>
Oversee reporting and escalation of market abuse incidents per insider trading policies, and challenge the adequacy of remedial actions</li><li>
Provide oversight and input to Insider Trading policy and procedures to manage market abuse risks associated with the bank's customers</li></ul>
Conflicts of Interest<ul><li>
Provide oversight and challenge on the bank's Conflict of Interest policy and controls; review and escalate significant conflicts to Senior Management</li></ul>
Culture and People<ul><li>
Collaborate with product development and marketing teams to ensure the suitability and appropriateness of products and services for customers</li></ul>
Specialized Risk Areas<ul><li>
Collusion Risk: Oversee risks of collusion between parties aimed at manipulating market conditions</li><li>
Consumer Mobility Risk: Oversee risks related to consumer ease in switching providers</li><li>
Cooling Off Risk: Ensure customers are provided with adequate cooling-off periods</li><li>
Sales, Marketing, Advertising, and Promotional Risk: Oversee risks associated with these activities, ensuring regulatory compliance</li><li>
Solicitation Risk: Oversee risks associated with solicitation practices</li></ul>
Qualifications &amp; Experience<ul><li>
Bachelor's degree in Business, Law, Education, or a related field</li><li>
3-5 years of experience in regulatory compliance, controls and governance within the banking industry</li><li>
Strong knowledge of regulatory compliance; excellent communication skills</li></ul>
Areas of Competency<ul><li>
Excellent verbal and written communication skills</li><li>
Deep knowledge of compliance standards, particularly those related to conduct risk and consumer protection</li><li>
Knowledge of how conduct risk intersects with operational risk and ability to implement effective control measures</li><li>
Strong skills in analysing data related to conduct risk incidents, customer complaints, and market abuse, and developing appropriate mitigation strategies</li><li>
Experience working across compliance, legal, human resources, and business units to ensure alignment on conduct risk matters</li><li>
Excellent communication skills to engage with internal stakeholders (senior management, business units) and external bodies (regulators, auditors) on conduct risk issues</li></ul></div>

Senior Manager - Market Conduct Risk

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