casino assistant manager

Wynn Al Marjan Island

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 About Wynn Al Marjan Island:
 <br/>
 <br/>
 On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 <br/>
 <br/>
 <strong>
  About The Position
  <br/>
  <br/>
 </strong>
 Wynn Al Marjan Island is currently seeking an Administrative Assistant to join the resort&rsquo;s Casino Marketing team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 The primary duties and responsibilities of this role are:
 <br/>
 <br/>
 <ul>
  <li>
   Provide administrative support to the SVP of Casino Marketing, including calendar management, meeting coordination, travel arrangements, and expense reporting
  </li>
  <li>
   Prepare executive-level PowerPoint presentations for internal meetings, strategy sessions, and external stakeholders
  </li>
  <li>
   Develop, update, and analyze reports and data using Excel (pivot tables, charts, dashboards).
  </li>
  <li>
   Coordinate with marketing, operations, and analytics teams to gather information for reports and presentations
  </li>
  <li>
   Maintain confidentiality of sensitive information and handle all communications in a professional manner
  </li>
  <li>
   Assist in the organization of special events, conferences, and client engagements
  </li>
  <li>
   Track project deadlines, deliverables, and ensure follow-up on action items
  </li>
  <li>
   Draft correspondence, memos, and briefing materials for the SVP
  </li>
  <li>
   Serve as a liaison between the SVP and internal/external stakeholders
  </li>
  <li>
   Flexibility to support events and business needs on evenings, weekends, and holidays as required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 The ideal candidate for this position will have the following experience and qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, Marketing, or related field preferred
  </li>
  <li>
   3+ years of experience in an administrative, executive assistant, or coordinator role (hospitality, gaming, or marketing industry experience plus)
  </li>
  <li>
   Proficiency in Microsoft Office Suite, particularly
  </li>
  <li>
   PowerPoint: Ability to design professional, visually compelling presentations
  </li>
  <li>
   Excel: Strong skills in formulas, pivot tables, charts, and data analysis
  </li>
  <li>
   High level of professionalism, discretion, and confidentiality
  </li>
  <li>
   Ability to work independently and collaboratively across teams
  </li>
  <li>
   Flexibility to adjust schedule and support business needs during evenings, weekends, and holidays
  </li>
  <li>
   Experience supporting senior executives in hospitality, casinos, or entertainment industries
  </li>
  <li>
   Familiarity with marketing data and KPIs (customer segmentation, event performance, etc.)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Wynn Al Marjan Island&rsquo;s Benefits
  <br/>
  <br/>
 </strong>
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>


Administrative Assistant - Casino Marketing

Genting Casinos UK Ltd. Careers

<p><strong>JOB DESCRIPTION</strong></p><p>Are you an experienced casino manager looking to join a refreshing business? Are you ready to put your skills into practice to tackle a new opportunity?</p><p>If you have previous experience working in a gaming management position, we have an exciting vacancy for a casino manager to join our team. You will be responsible for the casinoâ€ s day-to-day running, providing a great experience for our customers and ensuring the club follows the correct rules and procedures. You will be responsible for managing the colleagues who work within the casino and supporting them with their roles.</p><p>Key skills and responsibilities include:</p><ul><li>Proven experience in managing a team in a casino environment.</li><li>Proven ability to manage gaming activities to maximise cash drop and profits.</li><li>Excellent problem-solving skills.</li><li>Proficient in making choices.</li><li>A good communicator.</li><li>Flexible with a positive attitude towards change.</li><li>Personal Management Licence (PML) required.</li><li>Being flexible and able to work a variety of shifts including night shifts and weekends.</li></ul><p>In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits ï " read more details below.</p> <p><strong>WHAT WE OFFER</strong></p><p>As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:</p><p>Company funded benefits</p><ul><li>Private GP helpline.</li><li>Discount portal for popular retailers, restaurants, leisure and more.</li><li>Pension scheme.</li><li>Life assurance.</li><li>Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.</li><li>20% discounted gym membership.</li><li>Mental health support.</li><li>Family-friendly and wellbeing policies.</li></ul><p>Flexible benefits " designed for employees to choose the best package for their personal needs.</p><ul><li>Health Cash Plan (level 1 is company funded).</li><li>Critical illness cover.</li><li>Dental insurance.</li><li>Travel insurance.</li><li>Health Screening.</li></ul><p>Rewards, recognition, development, and events</p><ul><li>Career development opportunities.</li><li>Genting Academy " online learning portal.</li><li>Long service awards.</li><li>Staff social fund.</li><li>Annual company Christmas present.</li><li>A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.</li><li>Tips</li></ul><p> Subject to eligibility.</p> <p><strong>OUR BUSINESS</strong></p><p>Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.</p><p>As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.</p>

Experienced Casino Manager

<p><strong>JOB DESCRIPTION</strong></p><p><strong>£36,842.40 - £45,000 depending on experience </strong></p><p>Are you an experienced casino manager looking to join a refreshing business? Are you ready to put your skills into practice to tackle a new opportunity?</p><p>If you have previous experience working in a gaming management position, we have an exciting vacancy for a casino manager to join our team. You will be responsible for the casinoâ€ s day-to-day running, providing a great experience for our customers and ensuring the club follows the correct rules and procedures. You will be responsible for managing the colleagues who work within the casino and supporting them with their roles.</p><p>Key skills and responsibilities include:</p><ul><li>Proven experience in managing a team in a casino environment.</li><li>Proven ability to manage gaming activities to maximise cash drop and profits.</li><li>Excellent problem-solving skills.</li><li>Proficient in making choices.</li><li>A good communicator.</li><li>Flexible with a positive attitude towards change.</li><li>Personal Management Licence (PML) required.</li><li>Being flexible and able to work a variety of shifts including night shifts and weekends.</li></ul><p>In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits ï " read more details below.</p> <p><strong>WHAT WE OFFER</strong></p><p>As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:</p><p>Company funded benefits</p><ul><li>Private GP helpline.</li><li>Discount portal for popular retailers, restaurants, leisure and more.</li><li>Pension scheme.</li><li>Life assurance.</li><li>Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.</li><li>20% discounted gym membership.</li><li>Mental health support.</li><li>Family-friendly and wellbeing policies.</li></ul><p>Flexible benefits " designed for employees to choose the best package for their personal needs.</p><ul><li>Health Cash Plan (level 1 is company funded).</li><li>Critical illness cover.</li><li>Dental insurance.</li><li>Travel insurance.</li><li>Health Screening.</li></ul><p>Rewards, recognition, development, and events</p><ul><li>Career development opportunities.</li><li>Genting Academy " online learning portal.</li><li>Long service awards.</li><li>Staff social fund.</li><li>Annual company Christmas present.</li><li>A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.</li><li>Tips</li></ul><p> Subject to eligibility.</p> <p><strong>OUR BUSINESS</strong></p><p>Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.</p><p>As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.</p>

Casino Manager

Fontainebleau Las Vegas

<div><div><p><b>POSITION OVERVIEW</b></p><p>
Casino Assistant is pivotal in supporting the day-to-day operations of our casino's executive team. The ideal candidate will be adept at handling a wide range of administrative and executive support tasks, ensuring seamless communication and coordination within the fast-paced and exciting environment of the casino industry.</p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><p>
The following and other duties may be assigned as necessary:</p><ul><li>
Coordinate and confirm room reservations, dining experiences, show tickets, transportation services and special requests on behalf of the Executives.</li><li>
Handle changes, adjustments, or cancellations with minimal disruption to the guest experience.</li><li>
Evaluate play and assistn with discretionary comp decisions</li><li>
Collaborate with other resort departments, such as concierge, housekeeping, and food &amp; beverage to ensure the fulfillment of special requests</li><li>
Address and resolve guest concerns with urgency, empathy, and professionalism</li><li>
Stay informed about the resort&rsquo;s amenities, offerings, events, and promotional activities</li><li>
Keep abreast of local happenings, attractions, and activities to provide VIP guests with recommendations and experiences beyond resort&rsquo;s borders</li><li>
Work closely with other departments to ensure the VIP guest experience is coordinated and seamless across touchpoints</li><li>
Communicate with Executives and supporting departments to gather or convey relevant information or ideas</li><li>
Book Executives travel and CREATE detailed itineraries</li><li>
Prepare detailed expense reports for the Executives</li><li>
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary</li></ul><p><b>
QUALIFICATION REQUIREMENTS</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.</p><ul><li>
High school diploma or equivalent required</li><li>
2 years previous experience in Casino Marketing, preferably in a Luxury Casino Resort
</li><li>Strong understanding of player behavior and preferences</li><li>
Proven ability to build and maintain relationships with high value players</li><li>
Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures</li><li>
Ability to demonstrate an elevated level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs</li><li>
Proficient in using customer relationship management (CRM) software and other relevant marketing tools</li><li>
Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity</li><li>
Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed</li><li>
Strong financial management skills, including experience with budgeting, forecasting, and financial analysis.</li><li>
Excellent communication skills, both written and verbal</li><li>
Strong problem-solving abilities and diligence</li><li>
Ability to maintain professionalism and poise under pressure</li><li>
Flexibility to work various shifts, including nights, weekends, and holidays</li><li>
A passion for delivering exceptional guest experiences</li><li>
Must be able to work in close quarters</li><li>
Must be able to work in a high stress environment</li><li>
Must be able to sit for long periods of time</li></ul><p><b>
SUPERVISORY RESPONSIBILITIES
</b></p><p>This position does not have supervisory responsibility.</p><p><b>
DIVERSITY COMMITMENT
</b></p><p>Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
</p><p><b>CERTIFICATES, LICENSES, REGISTRATIONS</b></p><p>
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.</p><p><b>
LANGUAGE SKILLS</b>
</p><p>Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.</p><p><b>
REASONING ABILITY</b>
</p><p>Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.</p><p><b>
PHYSICAL DEMANDS
</b></p><p>The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.</p><p>
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.</p><p><b>
WORK ENVIRONMENT</b></p><p>
The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.</p><p>
Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.</p><p><b>
PAY TRANSPARENCY
</b></p><p>Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.</p><p>
</p><p>In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.</p></div></div>

Casino Marketing Assistant (Domestic)

Virgin Voyages

<div>
 <p>
  <strong>
   The Gig:
  </strong>
 </p>
 <p>
  We're on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented Casino Supervisor who is passionate about providing a stellar experience for the guests that visit our onboard Casino.
 </p>
 <p>
  This someone will deliver a memorable and outstanding Casino service to Sailors onboard by assisting in the supervision, support and delivery of high standards within the Casino operation.
 </p>
 <p>
  In other words, this someone needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when ship gets real. Ultimately, we won't be able to remember how we got by without you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You'll be Up To:
  </strong>
 </p>
 <ul>
  <li>
   Maintain positive Sailor relations at all times.
  </li>
  <li>
   Assist in the day-to-day running of the Casino operation.
  </li>
  <li>
   Assist in creating and delivering an entertaining gaming atmosphere that intrigues, attracts and retains the attention of Sailors thus providing a constant flow and enhancing revenue.
  </li>
  <li>
   Responsible for monitoring both Sailors and Casino personnel to minimize the risk of security threats and fraud.
  </li>
  <li>
   Ensure all Casino personnel provide a positive first impression to every Sailor.
  </li>
  <li>
   Assist Sailor's by providing knowledge and guidance on Casino services, products and activities.
  </li>
  <li>
   Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately. Follow up with Technical department for repairs and notifies Casino Manager of any repairs that will significantly affect Casino revenue.
  </li>
  <li>
   Assist in preparing and implementing Casino work schedules ensuring all stations and hours of opening are fully staffed.
  </li>
  <li>
   Monitor Work and Rest hours of all Casino staff ensuring MLC guidelines are adhered to.
  </li>
  <li>
   Responsible for assisting with Casino marketing and promotion strategies targeting the increase in volume of Sailors and revenue.
  </li>
  <li>
   Extend courteous salutations when guests leave outlet and invite them to return.
  </li>
  <li>
   Communicate any potential losses to Assistant or Casino Manager onboard.
  </li>
  <li>
   Refer any disputes or disagreements within their area to the Assistant or Casino Manager and seek to resolve.
  </li>
  <li>
   Assist in the development and training of Casino staff and provides mentoring and coaching to ensure a high standard of performance is maintained.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Super Powers Required:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 2 years' experience as Casino Supervisor in a Casino onboard a Cruise ship or on land. Passionate about people and able to handle guest complaints with a smile!
  </li>
  <li>
   Experience on leading a diverse (and amazing) team.
  </li>
  <li>
   All certificates as required by the STCW code for this position.
  </li>
  <li>
   Good command of the English language.
  </li>
  <li>
   Last appraisal report to be submitted together with the SeaV.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Matters to Us:
  </strong>
 </p>
 <p>
  At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won't be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen. Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.
 </p>
</div>


Casino Supervisor (Seagoing)

Seminole Gaming

<div>Overview:<div></div><div><br>
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel &amp; Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida &amp; features high stakes table games along with thousands of the hottest slot machines. Owned &amp; operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa&reg; &amp; Salon and VIP services galore.</div><div><br>
</div><div><b>Our Commitment to Service:</b></div><div>
We don&rsquo;t have customers, we have Guests. Unparalleled Service isn&rsquo;t just a part of our mission statement at Seminole Gaming; it&rsquo;s a commitment to each and every one of our current &amp; future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits &amp; a great work environment.</div><div></div><div><b><br>
Benefits &amp; Perks:</b></div><div>
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!</div><div></div><div><b><br>
Appearance:</b></div><div>
How we look &amp; appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than &frac12; inch in length or mustaches that extend past &frac14; inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.</div><div></div><div><b><br>
JOB DESCRIPTION</b></div>
Responsibilities:
<div>
The Assistant Manager is responsible for assisting the Director and Manager of EVS/Public Space with leading managing, training, interviewing, office work, computer work, and overseeing all areas of EVS/Public Space areas and the staff interaction with all guest and employees for assigned shift.</div><div></div><div><b><br>
Essential duties include, but are not limited to:</b></div><ul><li>
Must effectively communicate with all direct reports, Supervisor&rsquo;s, peers, internal and external guests</li><li>
Able to work any time required to meet the demands of the business cycle (including weekends and Holidays)</li><li>
Must effectively lead a team of supervisors in coaching, counseling, evaluations, schedules and staffing</li><li>
Must be fluent in all computer software, chemicals and equipment to ensure the success of the Public Space Department</li><li>
Reports directly to EVS/Public Space Manager and/or Director. Will work closely with, adhere to and support all department policies and procedures set forth by the department Director</li><li>
Will plan, assign and direct work to Supervisor team and team member&rsquo;s on the shift</li><li>
Must effectively address areas of opportunities presented with resolution on the shift</li><li>
Must effectively manage the daily and weekly tasks assigned within the allotted time frame on the shift</li><li>
Must comply with, complete and adhere to the training material presented by Hard Rock Human Resources and Public Space Department training teams</li></ul>
Qualifications:
<ul><li>Minimum of One (1) year of experience in housekeeping/public space</li><li>
Minimum of One (1) year of supervisory experience</li></ul><div></div><div><b><br>
Work Environment:</b></div><ul><li>
Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.</li><li>
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li></ul><div><b>
Native American Preference Policy:</b></div><div>
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.</div><div></div><div><b><br>
Employment Process:</b></div><div>
Seminole Gaming&rsquo;s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:</div><ul><li>
Credit Check</li><li>
Criminal Background Check</li><li>
Drug Screen</li></ul><div><b><i>
Disclaimer</i></b><br>
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).</div><div></div><div><br>
#gotoworkhappy</div></div>

ASST MANAGER - PUBLIC SPACE

Desert Diamond Casinos & Entertainment

<div><div><div><div><b>Location</b></div>
 <p></p><div><div><div>DDC - Glendale, AZ</div></div><br>
</div></div><br>
<div><div><b>Shift</b></div>
 <p></p><div><div><div>Any</div></div><br>
</div></div><br>
<div><div><b>Starting Pay</b></div>
 <p></p><div><div><div>D.O.E.</div></div><br>
</div></div><br>
<div><div><b>Category</b></div>
 <p></p><div><div><div>Marketing &amp; Public Relations</div></div><br>
</div></div><br>
<div><div><b>Employment Status</b></div>
 <p></p><div><div><div>Full-Time</div></div></div></div></div></div>
<br><div><p>Players Club Shift Supervisor 13458
</p><p>DDC - Glendale, AZ
</p><p></p><p>Job Description:</p><br>
<p></p><div><br>
<div><div><p><b>Position Summary:</b><br>
Under direct supervision of the Players Club Manager, oversees the shift operations of the Player&rsquo;s Club. Players Club Shift Supervisor, elevates the level of guest service for the casino by raising the level of awareness for all specials, promotions, assisting guests in the Rewards Center and/or any other area designated by Players Club Manager or Director of Casino Marketing.</p>
<p><i>This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.</i></p>
<div><b>Essential Duties &amp; Responsibilities:</b><br>
<ul><li>Applies fair and consistent supervision which includes assists in hiring, termination, and disciplinary actions.</li><li>Plans and administers work schedules and assignments for direct reports.</li><li>Assist with the planning and budget preparation for the department.</li><li>Monitors the performance of direct reports, ensuring adherence to Tohono O&rsquo;odham Gaming Enterprise and departmental policies and procedures.</li><li>Coordinates and shares information with other departmental shift supervisors/managers.</li><li>Ensures all bank work procedures are followed and completed accurately.</li><li>Assists in the new team member training.</li><li>Assists in coordination/execution of events/promotions related to the Players Club.</li><li>Communicates on a regular basis with the Players Club Manager regarding operations.</li><li>Reports any problems to the Players Club Manager.</li><li>Provides external information to guests.</li><li>Assures accurate departmental paperwork trails, inventory and maintenance.</li><li>Ensures compliance with all Tohono O&rsquo;odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).</li><li>Ensures that all operational information is transferred to the next Players Club Shift Supervisor to ensure a seamless transition for guests.</li><li>Resolves team member and department concerns on outstanding issues.</li><li>Communicates guest service standards to guests.</li><li>Creates an environment that compliments service.</li><li>Develops techniques for reinforcing guest service relations.</li><li>Delivers ongoing guest service training to Player&rsquo;s Club team members.</li><li>Greets groups brought in as they arrive on buses in the casino and helps them through the Player&rsquo;s Club environment.</li><li>Verifies department logs and summary logs; assigns job duties.</li><li>Reviews and recommends updates for department policies and procedures.</li><li>Contributes to a team effort and accomplishes related results as required.</li><li>Ability to demonstrate and practice outstanding guest service at all times.</li><li>Performs other duties as required.</li><li>Demonstrate Desert Diamond Casino &ldquo;On Brand&rdquo; attitude towards team members &amp; guest at all times.</li><li>Verifies payroll hours and makes corrections or changes.</li></ul></div>
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<p></p><p>Job Requirements:</p><br>
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<div><div><p><b>Minimum Qualifications:</b></p>
<p>Education and Experience:<br>
High School Degree or GED; plus three (3) years experience in casino operations and players club and/or guest service; one (1) year supervisory experience required. Must be 21 years of age or older. No felony, theft, assault or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:</p>
<div>Knowledge, Abilities, Skills, and Certifications:<br>
<ul><li>Knowledge of supervisory techniques.</li><li>Knowledge of player&rsquo;s club and casino operations.</li><li>Knowledge of modern office practices, procedures, and equipment.</li><li>Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.</li><li>Knowledge of principles and practices of public relations, promotions, and marketing in a guest service oriented environment.</li><li>Knowledge of computer utilization in marketing/business operations.</li><li>Ability to write reports and business correspondence.</li><li>Ability to foster a cooperative work environment.</li><li>Ability to work with the public and provide an outstanding experience for guests.</li><li>Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.</li><li>Ability to apply basic mathematical skills.</li><li>Ability to interpret a variety of instructions furnished in written and oral form.</li><li>Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).</li></ul></div>
<p>Physical Demands:<br>
While performing the duties of this job, the team member is regularly required to stand for duration of shift; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.</p>
<p>Work Environment:<br>
Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may be required.</p></div></div></div></div><p></p>

Players Club Shift Supervisor

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