casino duty manager

The Ned & Ned's Club

<div>
 Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
 <br/>
 <br/>
 <strong>
  Job Purpose:
  <br/>
  <br/>
 </strong>
 As Duty Manager, you will be the key point of contact for guests and staff during your shift, ensuring seamless operations throughout the hotel. You&rsquo;ll embody our commitment to exceptional service, resolve guest issues with poise, and lead by example to uphold the highest standards of hospitality.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise daily hotel operations and coordinate between departments
  </li>
  <li>
   Act as the Manager on Duty, responding to guest concerns and emergencies
  </li>
  <li>
   Ensure exceptional guest service is consistently delivered
  </li>
  <li>
   Support front office, concierge, housekeeping, and F&amp;B teams as needed
  </li>
  <li>
   Maintain a visible presence in the lobby and guest areas
  </li>
  <li>
   Handle VIP arrivals and special requests with discretion and professionalism
  </li>
  <li>
   Ensure compliance with brand standards, health &amp; safety regulations, and service protocols
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Competencies:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in a similar role within a 4- or 5-star luxury hotel
  </li>
  <li>
   Excellent leadership and communication skills
  </li>
  <li>
   Calm under pressure with strong problem-solving abilities
  </li>
  <li>
   A genuine passion for guest service and a proactive approach
  </li>
  <li>
   Knowledge of hotel software systems (e.g., Opera, PMS)
  </li>
  <li>
   Flexibility to work shifts, weekends, and holidays
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What&rsquo;s In It for you?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   One of the most iconic place to be and work
  </li>
  <li>
   Amazing learning and development program
  </li>
  <li>
   Discounted rates at The Ned Doha
  </li>
  <li>
   Fantastic career growth opportunities
   <br/>
   <br/>
  </li>
 </ul>
 At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
 <br/>
 <br/>
 Apply today and join us as a Duty Manager!
 <br/>
 <br/>
 #YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed
</div>


Duty Manager

Fairmont

<div><b>Company Description</b><p><b><br>
&quot;Why work for Accor?</b><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit <b>https://careers.accor.com/</b><br>
Do what you love, care for the world, dare to challenge the status quo! <b>#BELIMITLESS&quot;</b></p><b><br>
Job Description</b><p><br>
We are seeking an enthusiastic and professional Duty Manager to join our team in Cairo, Egypt. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences in our dynamic hospitality environment.</p><ul><li>
Lead and inspire the front office team, fostering a collaborative and customer-focused atmosphere</li><li>
Oversee day-to-day operations, ensuring high standards of service and efficiency across all departments</li><li>
Manage guest relations, addressing concerns and enhancing overall satisfaction</li><li>
Coordinate with various departments to maintain seamless communication and operations</li><li>
Monitor and optimize room rates, occupancy levels, and overbooking strategies to maximize revenue</li><li>
Conduct regular team meetings and training sessions to improve performance and motivation</li><li>
Ensure compliance with company policies, local regulations, and safety standards</li><li>
Handle emergency situations and make critical decisions when necessary</li><li>
Prepare and analyze reports on key performance indicators</li><li>
Continuously seek ways to improve guest experiences and operational efficiency</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Proven experience in a similar role within the hospitality industry</li><li>
Strong leadership and team management skills</li><li>
Excellent customer service orientation with a friendly and empathetic approach</li><li>
Detail-oriented with the ability to multitask and work efficiently under pressure</li><li>
Proficiency in front desk operating systems (e.g., Opera) and understanding of GDS</li><li>
Strong problem-solving skills and ability to make quick, assertive decisions</li><li>
Excellent communication skills, both verbal and written</li><li>
Financial acumen for managing rates and overbooking strategies</li><li>
Flexibility to work varying shifts, including nights, weekends, and holidays</li><li>
Bachelor's degree in Hospitality Management or related field preferred</li><li>
Fluency in English; knowledge of Arabic or other languages is a plus</li></ul><br>
<b>
Additional Information</b><p><b><br>
Hotel Overview:</b> Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.<br>
The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.</p><p><b>
Physical Aspects of Position (include but are not limited to):</b></p><ul><li>
Constant standing and walking throughout shift.</li><li>
Frequent lifting and carrying up to 30 lbs.</li><li>
Occasional kneeling, pushing, pulling, lifting.</li><li>
Occasional ascending or descending ladders, stairs and ramps.</li></ul><p>
Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Accor

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><br>
<ul><li>
Oversees the daily management of the guest experience, providing hands-on guidance and support to all departments where necessary.</li><li>
Ensures the alignment of service standards and operating procedures with the wants and needs of hotel guests.</li><li>
Ensure the smooth running of service when you are on duty.</li><li>
Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.</li><li>
Be flexible in assisting around the Hotel in response to business and guest needs.</li><li>
Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.</li><li>
Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.</li><li>
Take on supervisory responsibilities in specific departments as required and assist in all Catering areas operationally.</li><li>
Assist in the training and induction of new staff in conjunction with the Heads of Department.</li><li>
Ensure the security of the hotel, stocks and keys at all times whilst on duty.</li><li>
Assist the Operations manager in complying with legal obligations in relation to Health &amp; Safety. Ensure that risk assessments are carried out and reviewed regularly.</li><li>
Identify and report maintenance requirements/hazards in the workplace.</li><li>
Assume responsibility whilst on duty for any emergency situations in line with procedures.</li><li>
Attend any training meetings as required.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in a related field or equivalent experience required</li><li>
2 &ndash; 4 years of management experience or progressive growth in a customer service oriented role, preferably in theme park or hotel/resort operations.</li><li>
Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service.</li><li>
Knowledge and understanding of safety and security procedures as related to health, liability, loss prevention, incident reporting, etc is essential.</li></ul><p></p><b><br>
Additional Information</b><p><br>
experience is an asset<br>
Prior experience working with Opera or a related system<br>
Fluency in English<br>
additional languages are a plus<br>
Your team and working environment:<br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Duty Manager - Sofitel Cairo Downtown Nile

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 <br/>
 <br/>
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversees the daily management of the guest experience, providing hands-on guidance and support to all departments where necessary.
  </li>
  <li>
   Ensures the alignment of service standards and operating procedures with the wants and needs of hotel guests.
  </li>
  <li>
   Ensure the smooth running of service when you are on duty.
  </li>
  <li>
   Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.
  </li>
  <li>
   Be flexible in assisting around the Hotel in response to business and guest needs.
  </li>
  <li>
   Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.
  </li>
  <li>
   Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.
  </li>
  <li>
   Take on supervisory responsibilities in specific departments as required and assist in all Catering areas operationally.
  </li>
  <li>
   Assist in the training and induction of new staff in conjunction with the Heads of Department.
  </li>
  <li>
   Ensure the security of the hotel, stocks and keys at all times whilst on duty.
  </li>
  <li>
   Assist the Operations manager in complying with legal obligations in relation to Health &amp; Safety. Ensure that risk assessments are carried out and reviewed regularly.
  </li>
  <li>
   Identify and report maintenance requirements/hazards in the workplace.
  </li>
  <li>
   Assume responsibility whilst on duty for any emergency situations in line with procedures.
  </li>
  <li>
   Attend any training meetings as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in a related field or equivalent experience required
  </li>
  <li>
   2 &ndash; 4 years of management experience or progressive growth in a customer service oriented role, preferably in theme park or hotel/resort operations.
  </li>
  <li>
   Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service.
  </li>
  <li>
   Knowledge and understanding of safety and security procedures as related to health, liability, loss prevention, incident reporting, etc is essential.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 experience is an asset
 <br/>
 <br/>
 Prior experience working with Opera or a related system
 <br/>
 <br/>
 Fluency in English
 <br/>
 <br/>
 additional languages are a plus
 <br/>
 <br/>
 <strong>
  Your Team And Working Environment
  <br/>
  <br/>
 </strong>
 In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
 <br/>
 <br/>
 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 <br/>
 <br/>
 <strong>
  Our Commitment To Diversity &amp; Inclusion
  <br/>
  <br/>
 </strong>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>


Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
  </li>
  <li>
   Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
  </li>
  <li>
   Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
  </li>
  <li>
   Handle escalated guest issues with professionalism and empathy.
  </li>
  <li>
   Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
  </li>
  <li>
   Prepare and monitor accounts ensures correct account procedures are followed.
  </li>
  <li>
   Assist in training and mentoring staff to uphold the highest hospitality standards.
  </li>
  <li>
   Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
  </li>
  <li>
   Ensure compliance with hotel policies, procedures, and standards.
  </li>
  <li>
   Prepare shift reports and communicate relevant details to the management team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Qualifications
 <br/>
 <br/>
 Degree in Hospitality Management or similar
 <br/>
 <br/>
 <ul>
  <li>
   Work experience in Middle East in a 4-5 star hotels
  </li>
  <li>
   Work experience in supervisory roles in Front Office
  </li>
  <li>
   Excellent command of English language (both Oral and Written).
  </li>
  <li>
   Arabic language will be an advantage
  </li>
  <li>
   Knowledge of the OPERA Cloud system
  </li>
  <li>
   Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
  </li>
  <li>
   Must be able to work well under pressure in a fast paced and constantly changing environment.
  </li>
 </ul>
</div>


Air Arabia

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The OCC Duty Manager plays a central role in overseeing and coordinating the activities of multiple operational teams, ensuring the smooth and efficient operation of the Integrated Operations Control Centre (IOCC) during their assigned shift. They are responsible for monitoring flight status, identifying potential disruptions, implementing contingency plans, and making informed decisions to optimize operational efficiency, customer satisfaction, and cost-effectiveness in a multi-hub, multi-airline business model.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Executes all Operational Control Center (OCC) tasks for flights within the Daily Flight Schedule during assigned duty periods, maintaining a proactive approach to operational excellence.
  </li>
  <li>
   Acts as a focal point for resolving operational issues and conflicts that may arise within the IOCC during the assigned shift. Makes decisions to resolve disputes, coordinate solutions, and maintain a smooth flow of operations.
  </li>
  <li>
   Manages the entirety of the company's flight schedules, handling all operational facets with precision and foresight.
  </li>
  <li>
   Proactively organizes rerouting, rescheduling, or cancellation of flights, addressing both operational and commercial considerations, to optimize efficiency.
  </li>
  <li>
   Communicates and collaborates with IOCC management and other departments, addressing facility inadequacies that may disrupt scheduled flights, prioritizing safety and operational continuity.
  </li>
  <li>
   Takes the lead in initiating and monitoring emergencies, incidents, and accident responses, ensuring a swift and effective resolution.
  </li>
  <li>
   Reports accidents and incidents promptly to IOCC management, facilitating a comprehensive and transparent response.
  </li>
  <li>
   Exercises operational decision-making to restore operations during abnormal situations, conducting short delay analyses, aircraft and crew re-scheduling, diversions, and managing challenges such as adverse weather conditions, technical malfunctions, medical emergencies, and security threats.
  </li>
  <li>
   Monitors and processes incoming messages from relevant authorities in the countries where the airline operates, ensuring compliance with operational regulations.
  </li>
  <li>
   Monitors flight status and real-time operational data to identify potential disruptions, delays, or cancellations. Identify potential issues and develop contingency plans to minimize disruptions, maintain operational integrity, and protect the airline's reputation.
  </li>
  <li>
   Oversee the allocation of operational resources, including aircraft, crew, and ground equipment. Make decisions regarding resource utilization, ensuring the right resources are deployed at the right time to optimize efficiency and minimize costs.
   <br/>
   <br/>
  </li>
 </ul>
 Key Result Responsibilities - Continued
 <br/>
 <br/>
 <ul>
  <li>
   Ensures clear &amp; timely communication and collaboration with stakeholders across the organization, and external parties including airport authorities, air traffic control, and ground handling partners, to facilitate prompt and coordinated responses, maintain smooth operations and resolve any issues that may arise.
  </li>
  <li>
   Continuously monitor fuel consumption and implement fuel-saving measures, optimize flight routes, altitudes, and procedures, balancing cost-effectiveness with safety and efficiency considerations.
  </li>
  <li>
   Analyzes operational data and identify trends to suggest improvements, optimize processes, and enhance cost-effectiveness.
  </li>
  <li>
   Documents operational incidents, disruptions, and decisions made during the shift, maintaining accurate and comprehensive records for future reference and analysis.
  </li>
  <li>
   Ensures adherence to all applicable aviation regulations and safety standards while maintaining operational efficiency. Prioritizes the safety and well-being of passengers, crew, and ground staff while making informed decisions to minimize disruptions and delays.
  </li>
  <li>
   Contributes to building a conducive working environment that is performance driven, engaged, and committed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides direction, coaching and guidance to team members for their career and professional development.
  </li>
  <li>
   Creates a conducive working environment to build and sustain a performance driven, engaged, and committed team.
  </li>
  <li>
   Ensures people management responsibilities are handled effectively in line with company procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A bachelor's degree in aerospace, engineering, aviation operations, or a related field is required.
  </li>
  <li>
   Knowledge of emergency response protocols and procedures, including incident and accident management in the airline context.
  </li>
  <li>
   Understanding of meteorological principles and the ability to interpret weather forecasts and reports to make informed operational decisions.
  </li>
  <li>
   Familiarity with navigational systems and technologies used in aviation for route planning, navigation, and communication.
  </li>
  <li>
   Proficiency in Microsoft Office Suite and relevant aviation software, including crew management systems, flight planning tools, and operational data analysis.
  </li>
  <li>
   In-depth knowledge of national and international aviation regulations governing flight operations, safety, and compliance in a multi-hub, multi-airline environment.
  </li>
  <li>
   Knowledge of communication protocols within the aviation industry, including interactions with air traffic control, ground services, and other stakeholders.
  </li>
  <li>
   Crisis Management: Understanding of crisis management principles and the ability to lead and coordinate responses to critical incidents.
  </li>
  <li>
   Familiarity with decision-making frameworks and analytical tools for assessing and making critical decisions in time-sensitive situations.
  </li>
  <li>
   Knowledge of global geography, airspace structures, and airport infrastructure to facilitate effective flight planning and management.
  </li>
  <li>
   Understanding of aerospace industry operations, including flight planning, scheduling, crew management, and aircraft performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10+ years of progressive working experience in airline operations of which a minimum of 3 years&rsquo; experience in management role, preferably in a multi-hub, multi airline environment.
  </li>
  <li>
   Ability to identify and assess operational risks, implementing strategies to mitigate potential issues and ensuring a proactive approach to risk management
  </li>
 </ul>
</div>


OCC Duty Manager

IHCL

<p></p><div><div><div><div><div>23 Feb 2026
</div></div></div></div><div><div><div><div><b>Business Unit: </b>President, Mumbai - IHCL SeleQtions
</div></div></div></div><div><div><div><div><b>Department: </b>Front Office
</div></div></div></div><div><div><div><div><b>Description:
</b><div><div><div><div>About IHCL</div>
</div></div><div></div><div><div><div>Careers at IHCL</div>
</div></div><div></div><div><div><div>Job Objective</div>
</div></div><div></div><div><div><div>Essential Job Tasks</div>
</div></div><div></div><div><div><div>Areas of Responsibility</div>
</div></div><div></div><div><div><div>Required Qualifications</div>
</div></div><div></div><div><div><div>Work Experience</div>
</div></div><div></div><div><div><div>Languages Needed in Position</div>
</div></div><div></div><div><div><div>Key Interfaces- External</div>
</div></div><div></div><div><div><div>Key Interfaces- Internal</div>
</div></div><div></div><div><div><div>Behavioural Competencies</div>
</div><div><div>Process Excellence</div><div>
Result Orientation</div><div>
Collaborative Engagement</div><div>
Change Championship</div><div>
Growth Mindset</div><div>
Talent Enrichment</div><div>
Guest Centricity</div><div>
Personal Effectiveness</div></div></div><div><div><div>
Equal Opportunities Employment at IHCL</div></div></div></div></div></div></div></div></div><p></p>

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